Total 254 qa specialist job vacancies in singapore central singapore

In Store POSM Execution

• Co-develop and execute in store marketing plan for all brand activations & innovations based on Marketing Calendar
• Manage collaboration with suppliers/ agencies regarding POS material/display/gadgets to develop, design & implement the best choice to achieve required objectives
• Execute & Track in-store merchandising and promotional activities across various Retail channels
• Provide back-end support in the tracking of marketing spend on a monthly basis

In Store Activation

• Liaise with Sales Teams & Field Sales Operations on in store activation scheduling based on Marketing Calendar
• Source for GWP Premiums to support trade activities & channel exclusive promotions
• Liaise with Agencies to ensure end to end execution excellence for all in store activation events across all JDE Brands
• Manage & Track inventory for all premium items in the Warehouse & Activation Agency warehouse

      Administrative Duties

• Work with cross functional teams to reconcile monthly A&P Budget
• Manage procurement processes for all Trade related expenses

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation

The future has many facets: for the courageous, it is opportunity.

 The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist Sales Planning & Operations
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Sales Planning and Operations within the Sales team.

The Specialist Sales Planning and Operations will be the lynchpin between the Sales team and internal and external key stakeholders. The successful candidate will support the dealership’s operations by serving as a key enabler for our internal sales processes and productivity. Your main responsibilities will include supporting sales operations, coordinating with other intra-company departments, and handling administrative duties.

• Undertake short to long-range planning in relation to the revenue objectives and demand & supply optimisation
• Manage and monitor sales-centric reports, such as sales forecasting, stock age, stock level, model mix, daily sales report etc
• Monitor and maintain the Vehicle Stock List, and provide input for vehicle ordering (such as configuration and options) into Porsche Vehicle Management System
• Track and manage the order bank and stock allocation
• Manage customer orders according to customer requirements and track to ensure timely delivery
• Collaborating with stakeholders and serve as the main liaison to ensure sales-centric matters such as shipment, homologation, PDI requests and Tequipment orders are handled and processed efficiently
• Providing vital administrative and operations support or any other ad-hoc duties assigned by the Management as required

• Degree in Economics, Business, Marketing, Finance, or related fields
• 2-3 years of working experience, preferably in Automotive / Luxury / Wholesale and Retail
• Proficient in MS Office Suite (e.g. Excel, Powerpoint)
• Competent in Data Analytics and usage of tools (e.g. Tableau, Power BI)
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Good judgment, dependable and a professional, supportive attitude.
• Commitment to adhere to and administer company policies, procedures and standards

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for a Senior technical SEO specialist who is excited about joining a global team and be part of our future success.  You will be part of a global marketing team, reporting into the Global Content and SEO lead. 

For the right candidate, there is a clear path for career progression, with the potential to advance to an SEO Manager role within 1-2 years, based on performance and the impact you make on the business.

Mission: As the Senior SEO Specialist at Sleek, your mission is to drive the visibility and online presence of our world-class website, ensuring it ranks for key terms and services in our core markets. By leveraging cutting-edge SEO strategies and technical expertise, you will help us become the go-to solution in our industry, optimising every aspect of our site to achieve sustainable growth and a dominant market position. Your work will be essential in making our website a leader in organic search performance globally.

Outcomes: 

1. Increased Organic Visibility and Traffic: Drive significant growth in organic search traffic by improving the website's rankings for high-priority keywords related to accounting, company formation, and compliance services in key markets like Australia, the UK, Singapore, and Hong Kong. Monitor and optimise SEO performance across all regions and services.

2. Improved Technical SEO and Site Health: Ensure that the website is technically optimised to world-class standards, addressing issues such as crawlability, indexation, site speed, and mobile usability. Conduct regular site audits and resolve technical SEO issues to maintain or improve rankings and search engine accessibility.

3. Collaborative Content Optimization: Work closely with the Head of Content to ensure that content is optimised for SEO and aligned with target keywords and business goals. Provide guidance and actionable insights to direct content efforts for maximum impact in search performance.

4. Increased Conversion Rates from Organic Traffic: Collaborate with content, marketing, and product teams to not only increase organic traffic but also improve the quality of leads by driving conversions through optimised landing pages. Ensure a seamless user journey from search to conversion, particularly for key service areas like healthcare accounting and other specialised services.

5. International SEO Leadership: Implement and manage SEO strategies for multi-regional websites, optimising content, metadata, and technical configurations for each market. Maintain strong visibility for critical terms and services in the UK, Australia, Singapore, and Hong Kong, ensuring localised SEO efforts are executed effectively.

To do this, you will have a minimum of 8  years experience in a technical SEO role. We are open to hiring globally for this role, so location is not important. 

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data-driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Constructive candour: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness help build empathy, trust and great working relationships. 

Autonomy: We value independent thinkers who take ownership of their work and drive projects to completion. Autonomy means having the ability to make informed decisions, manage your time effectively, and follow through on responsibilities without needing constant oversight. It fosters a sense of trust and accountability, which is critical in a fast-paced environment where individual contributions have a significant impact on the business's overall success.

Curiosity: In an ever-evolving digital landscape, curiosity is key. It drives a desire to explore new ideas, technologies, and trends. A curious mind challenges the status quo and seeks out opportunities for improvement, ensuring that we stay at the forefront of industry advancements. Curiosity fosters continuous learning and innovation, enabling us to better serve our customers and adapt to market changes.

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate.

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Technical Test

• It is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Control Risks is working with a global household-name company to identify and embed a Physical Security Specialist who will take responsibility for the day-to-day management of the client's security operations in South East Asia. Key duties of the role will include interacting with all corporate cross-functional partners and country leadership teams, vendor management and financial reporting, support for corporate events, and travel security.

This key role will require an individual who is passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding and fast-moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and communication.

Responsibilities:

• Managing the day to day security operations at the client's corporate locations across South East Asia.
• Drive multiple security projects effectively including management of key performance indicators, vendor management and quality control. This will often include liaising with other members of the Enterprise Security or Environmental Health and Safety team to ensure alignment on new projects.
• Where necessary, contextualize and add regional specific vigor to global programs to further optimize overall program delivery.
• Develop key relationships with the client's corporate workplace teams, the landlord and third-party security vendors, ensuring cohesion across the site’s security and safety functions.
• Develop bespoke training packages in support of existing guard force and corporate security.
• Development and implementation of site incident management procedures.
• Support and liaise with the EHS team to ensure all standards are maintained across all facilities.
• Ensuring effective communication and reporting to the Regional Head of Security Operations and work towards the standards set by the wider security team.

• 5+ years experience in corporate security, and operational management.
• Bachelor’s degree required (or higher), relevant certifications (ex. CPP) a plus
• General understanding of security systems (cameras, card readers, radios, etc.)
• General understanding of incident response and crisis management
• A team player with an ability to supervise several projects in a fast-paced environment.
• Access to high-quality vendors, production support staff contacts.
• Ability to respond after hours to important, timely or urgent manners.
• Ability to be discreet and handle confidential information.
• Proficiency in Google Docs, Sheets, Gmail, Gdrive, MS Word, Excel.
• Understanding of how to prioritize and respond accordingly.
• Willingness to continue learning to ensure understanding of Netflix enterprise security approach.
• Strong written and verbal communication skills.
• Willingness to take educated risks and think out of the box.

Salary range: SGD 81k - 114k per annum + RSUs / MYR 85k - 132k per annum + RSUs

This role is located in Singapore / Kuala Lumpur.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

As part of the Compliance Assurance team in APAC, you’ll be able to develop and implement compliance testing and monitoring plans for different markets throughout APAC and provide assurance to key stakeholders on our processes/controls by collaborating with other teams. 

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

The Oracle PaaS Integration Specialist will be responsible for designing, developing, and maintaining integration solutions using Oracle Data Integrator (ODI) and Oracle Integration Cloud (OIC). The role requires deep technical expertise in Oracle SQL/PLSQL and experience with various Oracle PaaS (Platform as a Service) technologies.

Key Responsibilities:

• Design, develop, and implement integration solutions using Oracle Data Integrator (ODI) to support business applications and processes.
• Develop, maintain, and optimize Oracle SQL/PLSQL scripts for data integration and transformation tasks.
• Work with Oracle Integration Cloud (OIC) to design integration flows between Oracle and non-Oracle systems.
• Collaborate with business and IT stakeholders to understand requirements and translate them into effective integration solutions.
• Ensure best practices are followed for design, development, and deployment of integration solutions, with a focus on security, scalability, and performance.
• Troubleshoot and resolve integration issues across various Oracle PaaS solutions.
• Provide technical guidance and expertise to other teams involved in Oracle PaaS integration projects.
• Optional: Work with Visual Builder Cloud Service (VBCS) for low-code application development and integration purposes.
• Optional: Develop and manage reports using BIP/OTBI for enhanced reporting capabilities within the Oracle ecosystem.

Mandatory:

• Oracle Data Integrator (ODI): Strong experience in ODI for data integration, ETL, and transformation tasks.
• Oracle SQL/PLSQL: Expertise in writing complex queries, stored procedures, triggers, and database performance optimization.
• Oracle Integration Cloud (OIC): Proficient in building and managing integrations between on-premise and cloud-based applications using OIC.

Good to Have:

• Visual Builder Cloud Service (VBCS): Experience with low-code application development and UI design.
• BI Publisher (BIP) / Oracle Transactional Business Intelligence (OTBI): Experience with developing reports and analytics using Oracle reporting tools.

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

As a member of the Test Management team, you will be part of a dynamic team to provide global test services. The team is responsible for organizing all the test activities needed to bring into production new releases of the Avaloq products and migrate new Avaloq clients into our platform.

Your key tasks

• Responsible for all test activities throughout testing life cycle of Avaloq solutions for key clients and supporting the definition of a test factory.
• Client facing role requiring excellent presentation and communication skills and ability to manage stress levels in demanding project contexts.
• Contributing to lead the project-based test team, providing hands on Test Execution activities, and enabling it to deliver the highest level of quality across our testing services and practices.
• Collaborating in defining and maintaining the Test Policy and Test Plan
• Manage customer relationship with appropriate communication and coordinate testing activities with customer Test Manager
• Work closely with project manager, development teams and other stakeholders to manage risks and issues.
• Provide effort estimations and track the test effort to ensure adequate staffing.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and clients.
• Design, update, and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Contribute to continuous improvement of Test Management processes and procedures.

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations. 

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers. 

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.   

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation. 

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)

• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes

• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures

• Promote knowledge and information sharing

• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews

• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information

• Participate and execute on monthly KM review cycles and daily rotation activities

• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings 

• Proactively identify and reach out to knowledge holders and SMEs

• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards

• Support meeting KM Operational Level Agreements

• Drive  KM initiatives and projects on the product and regional level

• Provide proofreading on all KM content prior to publishing

• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails

• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience

• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level

• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation

• Understand and build success criteria for your projects by building on  the Application process thus driving data-based decisions to increase efficiency in operational teams

• Create SOPs for the KM team and document them in the KM handbook

We are seeking a Technical Sales Specialist to drive the sales and marketing efforts for Bosch Pro Sound and Conference Systems. This role is responsible for building and maintaining strong relationships with key channel partners and customers, managing the sales pipeline, and achieving sales targets. The ideal candidate should have deep technical knowledge of Installed Sound and Conference Systems and experience in managing multiple channel partners.

Key Responsibilities:

• Lead sales and marketing activities for Pro Sound and Conference Systems within Bosch BT-CO in Singapore, Myanmar, and Cambodia.
• Build and maintain strong relationships with key channel partners, customers, and clients.
• Develop and execute sales strategies with channel partners to drive revenue growth.
• Plan and execute new product launches, including NPI events and joint events with partners.
• Represent the interests of BT-CO for EV Pro Sound and Bosch Conference Systems.
• Develop and implement sales strategies for business growth through effective partner channel management.
• Monitor and evaluate partner performance, providing sales support and understanding customer needs.
• Generate sales proposals, quotations, and provide accurate sales reporting to achieve targets.
• Collaborate with cross-functional teams, including Regional Product Marketing, to develop product launch strategies, NPIs, and marketing campaigns.
• Work closely with partners, distributors, and dealers to set sales targets, incentives, and design training programs.
• Analyze market trends, customer behavior, and competitor activities to identify growth opportunities.
• Utilize CRM software and sales analytics tools to enhance customer relationships and sales processes.
• Provide export sales support within the regional cluster, including Myanmar and Cambodia.

Reporting to the Procurement Manager, this role is responsible for the procurement supply continuity and the deployment of regional sourcing strategies for their assigned purchasing area. The Purchasing/Procurement Specialist is a member of the Procurement Team. This position will, along with other team members in the department, ensure the best sourcing for all products procured based on cost, quality, and delivery- overall value to the organization.

RESPONSIBILITES

• Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
• Responsible for purchasing a wide range of medical and pharmaceutical supplies.
• Researching/sourcing products and processing requisitions/requests for quotations.
• Forecast inventory needs and maintain accurate inventory levels.
• Responsible for follow-up of all issued purchase orders to ensure appropriate delivery dates/times/locations.
• Maintain and review databases and records of items purchased; cost, delivery, product performance, description and inventory levels.
• Monitor shipments to ensure that goods come in on time and resolve problems related to undelivered goods and unacceptable quality/quantity.
• Pro-actively inform internal customers of any potential delays that may impact the client.
• Maintain current pricing and ordering information in system, update as needed
• Review requirements and purchase products at the most favorable price and highest quality, consistent with specification and other factors.
• Properly code all purchase orders per instructions from Finance
• Assist internal customers in determining product, item numbers, locations, source, etc.

REQUIREMENTS

• 3 yrs marine or pharma industry purchasing procurement preferred.
• Previous experience in SAP preferred
• Learn/work in multiple systems/tools such as SAP, Databases, Microsoft Office, MS Project, etc.
• Strong commercial awareness and negotiating skills
• Strong organizational and planning skills
• Flexibility/adaptability to changing priorities, multiple internal customers
• Ability to communicate effectively and work with internal and external customers
• Ability to bring teams together to resolve issues and achieve targets and goals
• Knowledge of strategic sourcing and procurement work processes and solutions
• Sense of ownership and urgency

Job Type: Full-time

Salary: 1.200 per month

Benefits:

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

Experience:

• Purchasing: 3 years (Required)

Work Location: In person

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Specialist (SG)

Fixed term contract

Maker Lab supports clients in technology, entertainment, financial services, and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing entertainment clients.

As a Project Specialist (Content Placement), you'll play a pivotal role in ensuring the smooth flow of our client’s digital content assets from creation to distribution with their partner platforms. You'll wear many hats, from managing the content pipeline and collaborating with internal teams to overseeing communication with partners and tracking successful placements.

Role: 

• You'll be responsible for managing the content pipeline, including scheduling content placements, tracking details of upcoming content releases, identifying any potential gaps, and suggesting placement opportunities based on market trends and audience interests.
• You'll collaborate with content creators and partner teams to inform everyone about content, placements, and any necessary changes.
• You'll oversee communication with partners regarding content changes and coordinate modifications with content teams to ensure content meets partner needs.
• Share approved content details with partners, ensure availability and review for compliance with partner specifications.
• Make minor edits to content or request new versions for major issues.
• Track successful placements with partner platforms, collect screenshots, and maintain a comprehensive placement log.
• Maintain a digital filing system for the confirmed market, partner, and content-type placements.
• Share placement details and results with relevant content creation teams.
• Assist with adding details and screenshots to content placement review reports.
• Support partner relations with impact analysis by sharing specific placement details.

You:

• 3+ years of experience within the Digital marketing and/or Advertising industry managing Content Marketing as a Project Manager and/or project coordinator.
• Proven experience in project management and team management. 
• Experience with tooling and platforms used (or be able to learn quickly). 
• Able to communicate well with both internal and external stakeholders across all levels.
• Understanding different marketing measurement methodologies (e.g. creative testing) throughout the planning process.
• The ability to be self-sufficient, stay motivated and be positive in an often fast-paced environment with many stakeholders.

• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects spanning APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

1. Office and Administration

• Manage all general office matters.
  • First contact answering incoming office calls, screening and re-directing phone calls.
  • Greets visitors and directs them to appropriate people/meeting room.
  • Organize outgoing mail, courier services and business cards.
  • Ordering/purchasing office and pantry supplies for Sales office.
  • Managing service providers – Cleaning company
  • Update of notice board at Sales office as required.
  • Collection and distribution of incoming mails.
  • Circulate correspondence from landlord/travel agent to appropriate people.
  • Support the Customer Service team in all aspects of administration – filing and record keeping.
• Assists with office errands and overseas departments with local errands when required.

2. Facilities Management (Sales office)

• Keeps a record of all utilities maintenance contracts and arranges for renewal upon expiry; sources and compares the market rate, provides quotations for review and approval.
• Attends to the annual renewal of mandatory facilities licenses in a timely manner.
• Attends briefing sessions organized by landlord relating to building. upgrades/renovation projects.
• Coordinates participation in the Fire Drill organized by the landlord and Singapore Civil Defense Force.   
• Maintains office/pantry utilities and organizes service/repair when required.

3. HSE (Health, Safety and Environment) – Site Coordinator for Sales office

• Assist in the implementation and management of all HSE policies.
• Management of visitor policy.
• Monthly HSE report; Quarterly housekeeping inspection.
• HSE audit and meeting.
• Management of the Security system.

4. Marketing Support

• Supports the APAC Marketing department in all aspects of commercial administration and activities
• Collaborate with Marketing Team to deliver marketing campaigns, including digital initiatives and internal communications
• Assist with the planning and execution of marketing events including physician education programs, conferences, symposia, and internal facing events. Responsibilities include but are not limited to:
  • Travel, hotel and venue reservations
  • Event coordination and on-site support, if required
  • Attendee communication and preparing related materials
  • Contact with partner vendors and suppliers
  • Speaker contract preparation
  • Event administration, invoicing and payments
• Maintains administration of budgets and expenses for the APAC region
• Manages timeline and schedules for projects, collaborate with internal stakeholders to ensure timely execution
• Coordinate production and distribution of marketing collaterals for APAC region
• Assist with other ad-hoc projects as required.
• Proactively identifies new opportunities to enhance marketing efforts and improve operational efficiency
• Duties assigned by the Office Manager.
• Undergo all formal Training Events as may be Directed from time-to-time.
• Observe and Comply with all Sirtex Corporate Policies.
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements.
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions and other requirements.

Primary Objective:

• To achieve revenue target and new client acquisition targets for Universal Life and Insurance.
• To monitor clients’ policy summary and recommend diversification to meet clients’ financial needs
• To provide innovative product solutions to address customers' retirement planning, savings and financial protection needs and be a key person for long term sustainability
• To strengthen long-term relationships with our customers by providing excellent customer service

Key Responsibilities:

Client Acquisition

• Secure joint appointment with RMs and increase conversion rate of Universal Life and Insurance products to achieve revenue and new client acquisition targets.
• Acquire new retail clients through developing professional relationships
• Maintain sales standards and robust advisory of Universal Life and Insurance products, in accordance to SLA agreement with business partner.

Client Servicing

• Perform client needs analysis
• Provide clients with advisory on Universal Life and Insurance products towards holistic portfolio management
• Establish an advisory process which RMs can tap on while they are on the go, to facilitate their sales call with clients.
• Conduct joint appointment and visitation with RHB clients                              
• Perform ongoing servicing of client accounts and identify any potential opportunities with extending banking services.

Working with Internal Partners

• Deepen relationship with partners for wider support and marketing fund to achieve departmental goals.
• Work closely with Insurance partners and Commercial banking to deepen cross-sell ratio and cross unit collaboration
• Train and coach sales staff to ensure high level of competency & productivity in insurance.

k-ID is a trailblazing tech startup, specializing in providing advanced, privacy-centric tools designed to protect and empower kids and teens online. We have secured pivotal partnerships with key industry leaders in the gaming industry and are venture-backed by leading global VCs. We are poised for unprecedented growth and expansion in the coming year.

We are looking for a highly skilled Legal Operations Specialist with a strong background in both large-scale tech environments and startups. The key focus of this role is to streamline and optimize our legal processes, particularly in the areas of privacy and safety law. This role requires a strategic thinker who can build legal operations from the ground up, ensuring that our legal team is equipped to handle the complexities of protecting kids and teens online.

Key Responsibilities:

1. Legal Operations Management:

• Develop and implement efficient legal operations processes to support the legal team’s work, with a focus on privacy and safety law.
• Manage and optimize workflows, ensuring the legal team can effectively handle day-to-day tasks and long-term projects.
• Establish and maintain systems for contract management, compliance tracking, and legal documentation.

• Identify opportunities for process improvements and automation within the legal function, leveraging technology to enhance efficiency.
• Implement legal tech tools and systems to streamline operations, such as contract management systems, e-billing, and compliance tracking software.
• Train legal team members and other stakeholders on new tools and processes.

• Work closely with cross-functional teams, including product, engineering, and compliance, to ensure legal considerations are integrated into business operations.
• Serve as a liaison between the legal team and other departments, facilitating communication and collaboration on privacy and safety matters.

• Assist in managing the legal department’s budget, including tracking expenses, forecasting costs, and optimizing resource allocation.
• Manage relationships with external legal vendors, including law firms and legal tech providers, ensuring cost-effective and high-quality service.

Minimum Requirements:

• 3 years of experience working with legal teams in big tech companies or startups, preferably with a focus on privacy and online safety law.
• Proven experience in developing and managing legal operations processes, with a strong understanding of legal tech tools and systems.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Requirements:

• Relevant law degree (JD or equivalent) is required.
• Strong knowledge of global privacy laws.

Competitive Salary

• A competitive startup salary commensurate with experience and skills

Benefits Package

• Comprehensive benefits including health, dental, and vision insurance
• Employee Stock Ownership Plan (ESOP)

Professional Development

• Opportunities for ongoing learning and development.
• Exposure to multifaceted projects in a fast-growing industry

Innovative Culture

• A collaborative and inclusive work environment
• The opportunity to be a part of a company that’s making a positive impact on the online experiences of kids and teens

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

What’s the Role?

We're looking for a SEO Content Specialist who’ll focus on English-speaking APAC markets to join our growing SEO Content team. You’ll have the opportunity to learn all about SEO, by taking ownership of blog content strategy for multiple markets in the Pacific and Southeast Asia region.

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links - but we do believe in great copy that inspires and helps readers to find answers.

We’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing helps  the end user.

This role is ideal for someone with junior level experience in SEO content marketing, who is passionate about blogging and content creation.

Your Mission

• Produce high quality SEO optimized content in English for multiple blog locales - most notably Wise’s AU, SG and NZ blog 

• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process

• Conduct keyword research using Ahrefs, SEMRush

• Target mainly personal customers and understand the wants, needs and pain points of our potential new customers

• Explain our products in an easy to understand way for the readers

• Edit copy - you’re not afraid to fix copy or make direct changes when necessary

• Make data-driven decisions using a range of SEO and analytics tools

• Optimize older articles to improve conversion rates and boost performance

• Communicate key insights and obstacles to the team and broader Marketing team

• Find, coordinate and manage a bunch of talented freelance writers

• Follow frameworks - you will ensure our content follows legal, brand and PR guidelines

• If you're experienced in SEO, you might help us identify a new way of working or initiative that helps bring growth to our channel as a whole, not just your locale

 This Role Will Give You The Opportunity To

• Own some of the most promising blog locales in Wise and directly see your impact i.e. how your articles bring new users

• Work autonomously with help from your lead and other team members

• If you’re already experienced in SEO, you may have a chance to identify a new way of working or initiative that helps bring growth to our channel as a whole

• Deepen your SEO and marketing skills by working with talented people in the team

• Work in the SEO content team, probably the most international team in Wise, which consists of 37 (and counting) people from 20 different countries

• Be flexible in how you work, we understand that everyone needs a little something different so we’ll do our best to make it happen

• All this in an exciting international environment full of smart people in cool offices

• Occasionally travel to Tallinn office to meet the rest of SEO content team

Activate Interactive Pte Ltd (“Activate”) is a leading IT solution and service provider headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

DevOps Operation & Software Quality Assurance Department is looking for QA Engineer

Internal Code: A24100

This is a one year contract role.

What will you do?

• Implement and maintain the testing environment, testing framework, test plan, regression test suites and test cases in accordance with changing requirements
• Conduct various tests such as Manual/Automated/Functional/Exploratory testing/Cross-Platform Testing for the various platforms (iOS, Android, Web)
• Conduct system integration tests with external systems and generate test reports
• Develop and Conduct Performance Test
• Design and implement Test Case
• Assist to maintain test environments
• Carry out test activities according to Test Plan
• Conduct Test Execution and prepare Test Reports
• Maintain requirement traceability matrix
• Develop automation test scripts in Python language
• Support the integration of test script with the Continuous Integration and Continuous Delivery (CICD) pipeline
• Assist to drive product quality and Quality Assurance practices.

What are we looking for?

• Minimum 4 years experience in conventional test
• Minimum 2-3 years experience in automation testing scripting for web-portals and mobile applications
• Experience working in Agile Scrum projects
• Experience in developing automation testing scripts i.e. mobile (Appium) and web (Selenium)
• Experience in Behaviour-Driven Development (BDD) Test
• Knowledge of Robot Framework (using Python language) will be advantageous
• Knowledge of Secure Hybrid Integration Pipeline (HATS) and Hive Agile Testing Solutions (SHIP) will be advantageous
• Knowledge in software version control systems, code review workflows and CICD will be advantageous
• Certifications such as Certified Software Testing Professional, Certified Software Quality Analyst and/or CREST certification will be advantageous.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

About the Third Party Risk Management Specialist - APAC

Third Party Risk Management (TPRM) Specialist - APAC is the intermediate level role in Wise’s Third party Risk management. This individual is responsible for ensuring the outsourcing activities comply with relevant outsourcing regulations and laws, align with internal policies and procedures, and are effectively governed to minimise risk exposure in the regional level. The role involves coordinating TPRM efforts globally, supporting regional stakeholders teams, coordinating audit finding and other gaps, and facilitating reporting activities in the APAC region. 

The specialist will collaborate with local internal teams and other stakeholders to manage and report on outsourcing risks, ensuring effective third-party risk management across the company.

Third Party Risk Management (TPRM) Specialist - APAC duties and responsibilities:

1. Outsourcing risk communication and remediation support
   
   Facilitate the presentation of regional outsourcing risk profiles locally. Provide support for outsourcing-related remediation activities, ensuring that control measures are fit for purpose and meet country-specific requirements and align with global program. 
    
2. Support with risk appetites and KRIs
   
   The specialist assists in establishing and defining the risk appetite for entities, ensuring alignment with overall business objectives and risk management strategies. Role to perform KRIs mapping to identify and monitor key risk indicators.
    
3. Global-Regional coordination and oversight
   
   Lead global coordination efforts of TPRM program regionally, overseeing the alignment of policies and procedures with regulatory requirements, supporting regional teams in their TPRM activities, and providing oversight for policy adherence and procedure effectiveness.
    
4. Regional Compliance and Regulatory expertise
   
   Maintain up-to-date knowledge of relevant regional outsourcing regulations globally and related  laws  affecting third-party risk management. Ensure the TPRM program aligns with regional regulatory requirements and best practices, and design a strategic foundation for building processes and operationalizing relevant regulatory expectations.
    
5. Reporting and audits
   
   Support regulatory reporting requirements, Risk Committees and local Boards, ensuring that information regarding critical vendors are presented and with the updated risk status, maintaining local outsourcing registers in compliance with regulatory mandates is accurately and timely reported and communicated.
    
6. Support and collaboration with regional teams
   
   Coordinate with regional teams to identify and address regional issues and challenges in the TPRM area, ensuring that the Wise's third-party risk management efforts are cohesive and aligned across all operational areas and regions. 
    
7. Build third party risk awareness and trainings 
   
   Build and embed a culture of awareness about third-party processes, and deliver training and workshops to stakeholders involved in managing third-party relationships, continuously improving their understanding of processes and the TPRM program.
   
   The Specialist is reporting directly to the Third Party Risk Management Lead. 

You are the perfect fit if you have:

• Strategic oversight and a thorough understanding of outsourcing risks.

• Experience in outsourcing and third party risk management practices.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.

• Excellent coordination and project management skills to coordinate TPRM efforts globally and regionally.

• Possess compliance knowledge and understand how to apply various regulations effectively.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of local regulations, law and industry expectations, comfortable working in a fast-paced environment and being flexible with priorities changing.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of regulatory framework, comfortable working in a fast-paced environment and being flexible with priorities changing.

• Excellent analytical skills with the ability to analyse big amounts of data, laws and regulations. 

• Ability to build relationships and trust within various stakeholders globally. 

A bit about our team and how you’ll be fitting right

As seen above, this role can be quite diverse and gets a bit hectic, hence we’re looking for someone who would thrive in that environment, someone who is happy to jump into the next challenge every week, month or quarter. Great ownership attitude with time management skills is indeed needed. 

In return, we make sure that you’ll have a like-minded and supportive team around you, where you can be confident in working independently in a fast-paced environment. 

We’re looking for someone who never gets settled and keeps giving feedback to the team on the procedures we have built. If you have an idea on how to do things in a better way, we guarantee that you’ll be heard! Our team covers many areas all across the company, meaning that you will have a chance to explore and develop yourself in the directions you prefer.

What do we offer: 

• Starting salary: 6300 

• Company Restricted Stock Units

• Numerous great benefits in our Singapore office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

• Paid annual holiday, sick days, parental leave and other leave opportunities

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest 7th August 2024. Kindly attach your Cover letter and resume as ONE document. 

As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.  

Key responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

- Operational Oversight

• Oversee the day-to-day operations of the custody services, ensuring efficient and secure management of digital assets.
• Implement and maintain robust operational processes, including transaction monitoring, asset segregation, and reconciliation.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Coordinate with the technology team to ensure the reliability and scalability of custody systems and infrastructure.

- Risk Management

• Develop and implement a comprehensive risk management framework to identify, assess, and mitigate risks associated with digital asset custody.
• Conduct regular risk assessments, scenario analysis, and stress testing to evaluate the impact of potential adverse events.
• Monitor and analyze emerging risks in the cryptocurrency market, including regulatory changes, technological advancements, and market trends.
• Collaborate with the compliance team to ensure adherence to regulatory requirements and industry standards.

- Stakeholder Communication

• Communicate effectively with internal and external stakeholders, including  clients, regulators, and auditors.
• Prepare and present reports on risk and operational performance to senior management and the board of directors.

We are seeking an individual with QA/QC experience in the civil, structural, and architectural ("CSA") trades for the position of a QA/QC Engineer for Fortis Construction Pte. Ltd. Singapore operations. The candidate will assist with the QA/QC program throughout the design and construction phase of the largest multistory data center in Asia (The Project).

Reporting to the QA/QC Manager, the candidate will be responsible for assuring the implementation and compliance with the Quality Assurance System and for scope of work related to civil, structural, and architectural items. At times and, when necessary, the QA/QC CSA engineer will fill in for the QA/QC Mechanical, Electrical, and Plumbing engineers.

It is expected the candidate will be a very detailed and organized individual with extensive previous experience working as a QA/QC on large, international projects with deep knowledge of civil, structural, and architectural systems. There will be a significant amount of “hands on” work understanding and implementing the VDC QA/QC systems. The candidate must have excellent leadership and Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

The candidate will provide guidance to other team members they interact with and manage daily. The candidate will be expected to know the drawings and specifications and dig into the details to resolve issues.

Responsibilities:

• Contribute and share program evolutions and lessons learned with Fortis Construction, Inc. US operations QA/QC Managers
• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Review approved civil, structural, and architectural drawings, and ensure compliance with the construction specifications
• Coordinate with Project Engineers for technical assistance, generating Root Cause Analysis (RCA) for Client-requested quality observations, and project closeout
• Work together with the civil, structural, and architectural contractors to properly document the quality process, tracking and final turnover
• Run the weekly QA/QC Meetings, drive open CSA quality issues to closure, keep meeting minutes and document for future reference together with subcontractors
• Play a proactive role with field inspections, together with the subcontractors and the Client in developing pre-test plans prior to contractual testing and stay ahead of normally scheduled inspections with the authorities having jurisdiction (AHJ). Assist the contractor in resolution of known issues and lessons learned from other sites
• Assist with onsite/remote BIM 360 Field training of new Trade Partners / site personnel (iPad and Desktop) and competency with BIM 360 Field to create issues, capture QA/QC related issues, and create checklists.
• Identify issue and close them prior to punch walk and area substantial turnover date, by working with Client and Trade Partner’s QA/QC team
• Establish a great relationship with the Client, Trade Partner and local AHJ
   

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!