* Ability to analyse relevant documents to obtain an understanding of the requirements.

* Identifying the required test scenarios, test case preparation, and test data preparation to ensure sufficient test coverage.

* Execute test cases and test plans to support the quality assurance activities throughout the software lifecycle.

* Finding bugs through systematic and/or ad-hoc testing and troubleshooting.

* Must have the ability to escalate issues in a timely manner.

* Understand problems from the customer's perspective.

* Willingness to learn new technologies, approaches, and test tools.

* Able to work independently and be a Team Player with good interaction skills.

* Understanding of Software Development Life Cycle Process (SDLC) and QA methodology.

* Knowledge and experience in analyzing Software Requirement Specifications and identifying the required test scenarios.

* Knowledge in J2EE Application Development, Database Technologies, Web Development, WebServices, Spring and Hibernate Framwork, React-Native Framework, ... etc.

* Work closely with Development and Project Delivery Team

* Able to manage time efficiently.

* Good command of English (spoken & written)

* Diploma / Bachelor’s Degree (Preferred)

* 1 to 3 years’ solid experience on professional software testing experience is a plus. Fresh Grads are welcome to apply.

As a Manager or Assistant Manager, your job responsbility include the following:

• Support the Clinical Risk Management (CRM) Clinical Director in hospital’s clinical risk mitigation programmes including but not limited to:

a. Audit and compliance checks

b. Proactive clinical events safety efforts including walkabout, risk management reports, audits, self-assessments.

c. Oversee matters related to Results Management and Acknowledgement.

• Provide administrative support to the Patient Safety Council.
• Train and build capabilities of team members in the section.
• Support the Director Office of CMB and Administrator-in-charge in steering initiatives for Office of Patient Safety and Quality (OPSQ)
• Assist the Department Lead in the day-to-day administrative duties.
• Any roles that the Clinical Director, Director Office of CMB and Administrator-in-charge and Department Lead deem necessary for the function and improvement of OPSQ

Job Requirement

• Bachelor’s Degree in Science / Healthcare related.
• Proficient in Microsoft Office.
• Understanding of biostatistics, statistical tools and data visualisation software is preferred.
• Experience in quality, process improvement, data analytics, clinical audit, or patient safety are essential.
• At least 8 years of relevant experience in a healthcare industry is preferred.
• Prior experience in a supervisory role would be an added advantage.

Job description for Freelance Usher, Registration and Crowd Control Staff for In-person Medical Conference at Avenevv

About AveLIVE (under Avenevv)

AveLIVE (under Avenevv) is a Professional Conference Organiser and virtual platform provider based in Singapore. We aspire to elevate events through seamless integration of technology and creative solutions, having crafted engaging virtual and hybrid experiences that connected and empowered more than 100,000 attendees globally to date.

Event Description:

AveLIVE is proud to be the Professional Conference Organiser supporting the upcoming Singapore Sleep Conference 2024. We are looking for dedicated and professional individuals to join our team as ushers, registration and crowd control staff to ensure a memorable and enjoyable experience for event participants.

Position: Ushers, registration and crowd control staff

Location: Academia, 20 College Rd, Singapore 169856

Job Responsibilities:

· Ushering attendees to venue

· Answering attendee questions and providing directions

· Registering attendees and checking them in

· Managing crowds and ensuring the smooth flow of traffic

· Other duties as assigned

Qualifications:

· Experience working in a fast-paced environment

· Excellent customer service skills

· A strong work ethic and the ability to work independently

· Ability to stand for long periods of time

· A positive and friendly attitude

Event Dates and Times:

· March 22, 2024: 7:15 AM to 3:45 PM

· March 23, 2024: 7:15 AM to 4:15 PM

Compensation:

· March 22, 2024, 7:15 AM to 1:45 PM: $80 nett

· March 22, 2024: 7:15 AM to 3:45 PM: $105 nett

· March 23, 2024: 7:15 AM to 4:15 PM: $105 nett

• Both March 22 and 23, 2024: $220 (i.e., $105 per day plus a $10 bonus)

Breakfast and lunch provided on March 22 and 23. Compensation is nett, no transport / cab claim.

Instructions to apply:

Interested applicants please sign up via https://forms.gle/PtC96dWBpnpp8NuR6

Please Note:

Vacancies are limited, and allocation is subject to your availability and our manpower requirements. We will follow up with a link for you to advise on your availability.

Confirmation emails will be sent by March 16, 2023, indicating your assigned timings and an engagement letter for your acceptance.

• Perform various tests according to firm's audit workflow/methodology.

• Assist in completing engagements in timely and orderly manner.

• Good communication skills and an eye for detail.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

Candidate with relevant experience and skills will be considered for higher position.

Lucence is an international genomic medicine company focusing on personalizing cancer care through novel tests for cancer detection and treatment. We are headquartered in Singapore with offices in Hong Kong, Suzhou and San Francisco.

Learning Outcomes

Interns will gain insight into the inner workings of the company’s Quality Management System (QMS) and develop an understanding of the regulatory frameworks established by the Ministry of Health (MOH) and the College of American Pathologists (CAP). Additionally, interns will become familiar with various tools utilized in our QMS for managing documents, records, and deviations from protocol. Lastly, interns will have the opportunity to learn about diagnostic laboratory operations.

Some of the key areas you will be involved in include:

· Managing and improving QMS in compliance with MOH, CLIA and CAP standards.

· Assisting in audit preparation involving all aspects of the clinical laboratory.

· Providing support in marketing, operations, logistics, and administrative functions as required.

· Assist the Quality Manager in duties such as the preparation of quality management reviews, external quality assurance, customer service surveys, and risk assessment and management.

To be a good fit for this role, you would have:

· Familiarity with quality management and quality control processes

· Good understanding of molecular diagnostics, especially cancer genetics, will be an advantage

· Ability to work well independently as well as in a team and have attention to detail and desire to improve current systems.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don't limit yourself to a job description or job title, the world needs every skill you have.

About our client: Our client is a manufacturer of offshore drilling and production equipment that is well-suited for use in deepwater applications.

About the role:

• Works closely with the Manufacturing Manager, Shop Lead, and other process stakeholders to ensure that production plans are achievable and that materials are available when needed.
• Monitor production progress and make adjustments to the production.
• Maintain the production schedule, ensuring that all products are manufactured on time and in accordance with customer specifications.
• Monitor inventory levels and forecast future production needs to ensure that raw materials are available when needed.
• Work closely with Purchasing to expedite deliveries of critical components and raw materials.
• Coordinate with engineering, quality control, and other departments to resolve production issues in a timely manner.
• Investigate and implement process improvements to increase efficiency and reduce costs.
• Generate reports detailing production progress and performance metrics.
• Maintain accurate records of all production activities.
• Assist in the development and implementation of new product launch plans.
• Must have demonstrated ability to maintain production schedules and knowledge of production control and inventory control.
• Familiar with ERP/MRP systems, word processing, spreadsheets, project management, etc.
• Knowledge of forecasting methods and inventory optimization techniques

About you:

• Degree in Engineering or related discipline.
• Min. 5 Years in the Oil & Gas Industry.
• Must have experience in all aspects of a manufacturing machine shop, fabrication, welding, and cladding.

Other:

• Work location: Tuas (pick-up transport provided)
• Work hours: Monday to Friday (8am to 5.15pm)

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Job Description for Quality Assurance Engineer

· Conduct regular quality testing/evaluation to rectify and fix any issues related to product functionality.

· Work closely with R&D for the new product/part evaluation and generate quality evaluation report after evaluation.

· Conduct multiple types of testing, including functional, performance, reliability.

· Coordinating internal audit program for ISO 9001.

· Any ad hoc jobs as assigned by the team leader.

Qualifications

· Diploma / Degree in Mechatronics / Electrical / Electronic Engineering

· Minimum of 2 -5 years’ experience conduct ISO 9001 internal audit.

· In depth knowledge in ISO standard are highly recommended.

Requirements

· Ability to work independently and within a team environment.

· Analytical mind and problem-solving attitude.

The Executive will support the Infection Prevention & Control (IPC) department of SingHealth Community Hospitals (SCH) in matters relating to the following areas:

You will provide support in reporting data for the various scorecards and work with respective clinical services to track IPC performance indicators. You will provide support in training programme to increase the awareness of hospital staff on the infection control measures. You will assist in planning and implementing strategic initiatives to drive the improvement process of Infection Prevention quality patient care and safety for the hospital. You will ensure that the existing standards and guidelines of applicable professional organisation and regulatory government agencies are incorporated into the Infection Prevention & Control program. You will assist in any other work as and when assigned.

Job Requirements

• Bachelor’s degree in Nursing, Biomedical Science, Biological Science, Applied Science or any other degrees in healthcare preferred
• Preferably 2 years of relevant working experience
• Fresh graduates are welcome to apply
• Good writing skills, meticulous and organised with good planning skills
• Able to work independently, excellent communication and interpersonal skills
• Experience in infection control, quality, data analytics, or patient safety in healthcare setting will be an advantage
• Proficient in Microsoft Office Powerpoint, Word and Excel

Key Responsibilities:

• Review quality of products including all incoming shipments.
• Check and verify retail and customers' complaints.
• Prepare monthly retail complaint report for the Management.
• Handle local and overseas customers' product warranty & repairs issues via phone call and/or emails.
• Fixing and repair minor defects of products.
• Prepare document for customer service items to be delivered to suppliers and factories.
• Prepare document for customer service items to return to retail store.
• Order special orchids for production in factory.
• Source new orchids for development.
• Prepare reports for the QC inspection.
• Assist Product Team to source for components of products.
• Perform any other tasks as and when assigned.

Job Requirement:

• Preferably with 1–2 years of experience in similar capacity
• A hands-on, resourceful and result oriented
• Ability to work well in a team
• Meticulous and able to meet tight deadlines
• Proficiency in Microsoft office
• Excellent organisational, presentation and interpersonal skills

You will support the administration of risk management programmes, conduct clinical review of patient records, identify relevant clinical care issues, and liaise with the respective departments to evaluate the effectiveness of the quality assurance programmes. You will play a supporting role in ensuring that clinical outcomes are consistent with current accepted practices.

You will be required to integrate and analyse data using statistical methods, perform root cause analysis, conduct risk mitigation exercises and work with teams to coordinate projects assigned. You will also coordinate meetings, document meeting proceedings, prepare reports and participate in the implementation of improvement initiatives towards improving patient care.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing

· Relevant experience in clinical quality and in the healthcare industry will be of added advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail is essential

· Good oral and written communication skills

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations.

• Drafting of management letters and financial statements.

• Monitoring of engagement progress against budget and timeline set.

• Excellent communications skills, strong analytical and problem solving skills.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

Requirement

• Degree in computer science/engineering or related disciplines
• At least 3 to 5 years of relevant experience in IT process compliance audit, Project Management and Business Process Design
• Excellent written and verbal communication, interpersonal, organization and analytical skills.
• Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint
• Prior experience in IT risk management and security will be added advantage.

Your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:

• Prepare and churn daily, weekly, monthly, or quarterly reports (as appropriate) stipulated by Customer’s Contract obligation; or at agreed time intervals, through the analysis of data, past trending records and Service Management Reviews
• Recommend areas of improvement that support Customer’s business requirements through gap analysis and periodic reviews; initiate Service Improvement Plan (SIP) as appropriate
• Ensure that data published is unchanged from creation to reception; by upholding to act with integrity and ensure that all data extracted and published are treated as Confidential
• Generate reports with accuracy, determine classifications by identifying trends, clarifying inconsistencies, and monitoring progress periodically
• Commitment to fulfill, ensure correct and accurate, valid data is published and timely delivery of Customer deliverables
• Perform integrity and quality analysis on data prior to publication, ensuring that business standards and customer expectations are being maintained
• Prepare and manage operational reports to improve the overall performance of the support teams; and highlight the pain points in the operational process
• Articulate and document the Service Level Agreement (SLA), and Operational Level Agreement (OLA) deliverables to achieve the outcomes expected by both AsiaPac and the Customer
• Propose reporting templates based on reporting requirements/descriptions per the Customer’s Contract schedule; ensure that access to the data sources is set up in order to produce the reports
• Work closely with the Operations and Service Delivery Teams to identify and define, value-add to existing reports, and discuss the structure, as required
• Support to deliver ad hoc reporting and analytics requirements to both customer and internal/senior management
• Contribute and support governance improvement on policies, standard ITIL processes, and procedure adoption, review and update related documentation; develop and maintain standard operational and service delivery templates, report procedural and work instructions documentation
• Support internal audits to ensure compliance with certified standards (e.g. ITIL, OSPAR)
• Take up and to lead small/medium projects or initiatives to improve the processes and toolsets
• Good understanding and familiarity with IT Operations background

Requirement / Pre-requisites:

• Proficiency in Microsoft Excel functions (Pivot tables, vLookUp, Conditional Formatting, Mixed Type Charts, Array Formulas, Macros, Microsoft Power Add-ins, etc…); familiar with using Power BI as an added advantage
• ITIL certified an added advantage
• Knowledge of Auditing Standards ISO20000, Quality Management System ISO9000 an added advantage
• High level of personal commitment, proactiveness, and sense of responsibility
• Demonstrate problem analysis and solution formulation ability
• Excellent customer service orientation and ability to communicate clearly; is meticulous and possesses good report-writing skills

Qualifications and Skills:

• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
• Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a high level of accuracy in work output.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with service management concepts (e.g., ITIL) is a plus.

Overview

The job-holder assesses, implements and evaluates infection control practices by nursing staff. The job-holder is responsible for staff education and competency in infection control.

Job Responsibilities

Primary Responsibilities:

• Assesses, plans, implements and evaluates infection control practices of nursing staff, doctors and all healthcare workers in AH
• Conducts teaching for nursing, paramedical and medical staffs and students in infection control practices and guidelines
• Coordinates and collaborates with other healthcare team members and service providers on infection control practices and guidelines
• Conducts and evaluates audits on infection control practices
• Reviews and develops infection control policies and procedures in consultation with nurse managers, doctors and Infection Control Committee
• Compiles information on epidemiological organism and nosocomial infection data and initiates actions where necessary
• Reviews, records and completes data for reporting to the National Infection Prevention Committee, Ministry of Health
• Carries out investigations, conducts follow-ups during major outbreaks in the unit and / or hospital
• Plans, implements and evaluates in service talks and training courses / activities based on infection control
• Ensures patient care delivery follows established standards of care and infection control policies
• Applies understanding of prevention of medico-legal issues in relation to patient care
• Prepares reports on infections and other related statistics required by AH, Medical Affairs (Quality Assurance) and / or MOH, and other departments upon requests

Secondary Responsibilities:

• Acts as a resource person to nursing, medical, paramedics and administrative staff on issues relating to outbreaks and infection control issues. Reports to relevant hospital / medical administrators when required
• Updates and maintains relevant infection control statistics
• Participates / leads in quality improvement / research projects
• Participates / leads in unit-based infection control team
• Mentors newly appointed Nurse Clinicians
• Follows up with accidental sharps / mucus membrane exposures to blood and body fluids
• Informs and notifies wards and relevant staff / or government authority of patients with communicable disease
• Assists in arranging prompt isolation of infected patients in co-operation with nursing managers / nursing staff
• Updates and implements hospital infection control policy in consultation with Chairman and the Infection Prevention Committee
• Conducts orientation programs for nursing staff and students
• Takes on additional responsibilities or tasks as assigned by the Senior Nurse Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements:

• Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board, and certification / prior working experience for a year in infection control.
• Technically skilled, competent and able to work independently
• Good interpersonal and communication skills
• Computer literacy skills –MS Word, MS Excel and PowerPoint

Overview
The job-holder assesses, implements and evaluates infection control practices by nursing staff. The job-holder is responsible for staff education and competency in infection control.

Job Responsibilities
Primary Responsibilities:
- Assesses, plans, implements and evaluates infection control practices of nursing staff, doctors and all healthcare workers in AH
- Conducts teaching for nursing, paramedical and medical staffs and students in infection control practices and guidelines
- Coordinates and collaborates with other healthcare team members and service providers on infection control practices and guidelines
- Participates and assist with audits on infection control practices
- Reviews and develops infection control policies and procedures in consultation with nurse managers, doctors and Infection Prevention Committee
- Compiles information on epidemiological organism and nosocomial infection data and assist with the initiation of actions where necessary
- Carries out investigations, conducts follow-ups during major outbreaks in the unit and / or hospital
- Plans, implements and evaluates in service talks and training courses / activities based on infection control policies
- Ensures patient care delivery follows established standards of care and infection control policies
- Applies understanding of prevention of medico-legal issues in relation to patient care
- Assist to prepare reports on infections and other related statistics required by AH, Medical Affairs (Quality Assurance) and / or MOH, and other departments upon requests
Secondary Responsibilities:
- Acts as a resource person t- nursing, medical, paramedics and administrative staff on issues relating to outbreaks and infection control issues. Reports to relevant hospital / medical administrators when required
- Updates and maintains relevant infection control statistics
- Participates / leads in quality improvement / research projects
- Participates / leads in unit-based infection control team
- Follows up with accidental sharps / mucus membrane exposures to blood and body fluids
- Informs and notifies wards and relevant staff / or government authority of patients with communicable disease
- Assists in arranging prompt isolation of infected patients in co-operation with nursing managers / nursing staff
- Participates / conducts orientation programs for nursing staff and students
- Assumes additional responsibilities or tasks as assigned by the Nurse Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
- Registered Nurse with at least 7 years of post-registration clinical experience, of which 2 years must be as Senior Staff Nurse I
- Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board, and certification / prior working experience for a year in infection control.
- Technically skilled, competent and able to work independently
- Good interpersonal and communication skills
- Computer literacy skills –MS Word, MS Excel and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Key Responsibilities:

• Review quality of products including all incoming shipments.
• Check and verify retail and customers' complaints.
• Prepare monthly retail complaint report for the Management.
• Handle local and overseas customers' product warranty & repairs issues via phone call and/or emails.
• Fixing and repair minor defects of products.
• Prepare document for customer service items to be delivered to suppliers and factories.
• Prepare document for customer service items to return to retail store.
• Order special orchids for production in factory.
• Source new orchids for development.
• Prepare reports for the QC inspection.
• Assist Product Team to source for components of products.
• Perform any other tasks as and when assigned.

Job Requirement:

• Preferably with 1–2 years of experience in similar capacity
• A hands-on, resourceful and result oriented
• Ability to work well in a team
• Meticulous and able to meet tight deadlines
• Proficiency in Microsoft office
• Excellent organisational, presentation and interpersonal skills

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of services offered and supporting the overall direction of Tsao Foundation.

You will take a proactive role to propose and implement necessary actions to ensure compliance with all relevant regulations and guidelines,

In addition, you will influence and collaborate with relevant teams to develop, strengthen, implement and communicate improvements in internal processes, fosteringa culture of continuous improvement.

Key Requirements

1) Enterprise Risk Management & Quality Assurance

• Develop, implement, and oversee quality assurance projects to maintain a robust quality project management system
• Identify opportunities for process improvement and efficiency in quality control procedures
• Collaborate with cross-functional teams to implement best practices and drive continuous improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to quality standards.
• Supplier Quality Management - collaborate with suppliers to establish and maintain quality standards for incoming materials and conduct supplier audits and assessments to ensure compliance with quality requirements
• Identify, assess and manage key enterprise risks in the organisation; working with internal stakeholders to monitor internal audit and risk mitigation plan

2) Compliance Management

• Stay current with industry regulations and standards applicable to the organization's services to ensure compliance.
• Develop and maintain compliance policies and procedures in alignment with regulations.
• Provide guidance and training to staff on compliance requirements.
• Conduct compliance audits and assessments to identify and mitigate potential risks.
• Report compliance issues and work with relevant stakeholders to implement corrective actions.

3) Data Analysis and Reporting

• Collect, analyze, and interpret data related to non-clinical quality and compliance.
• Prepare comprehensive reports and presentations on quality metrics and compliance status.
• Utilize data-driven insights to recommend improvements and track progress.

4) Education and Training

• Develop and deliver training programs to ensure staff understanding of quality processes and standards and compliance requirements.
• Foster a culture of continuous learning and improvement among healthcare teams.

5) Stakeholder Collaboration

• Collaborate with internal stakeholders – management and fellow peers to promote quality and compliance initiatives.
• Responsible for interfacing with regulators and external quality auditors.

Key Qualifications

• Bachelor’s degree or equivalent in Quality Management, Quality Assurance, or related field
• Minimum 7 years relevant Quality Management experience with operations/service background, preferably in social service, community care or healthcare sector
• Experience in enterprise risk management and contract management; and policies custodian and compliance matters
• Experience in quality audit such as ISO9001, lean management; certifications in Certified Quality Manager (CQM) or Six Sigma would be an advantage
• In-depth knowledge of quality management systems, standards, and methodologies with experience in leading or facilitating projects
• Experience with regulatory compliance and quality audits.
• Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings
• Team player, proactive, self-driven with excellent analytical and problem-solving abilities

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Job Description

We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.

The successful candidate will be required to:

• Follow up on feedback from patients and stakeholders.
• Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
• Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
• Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
• Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
• Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.

Job Requirements

• Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
• A self-driven and excellent team player who is positive, proactive and resourceful.
• Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
• Strong analytical, organizational and project management skills.
• Results-oriented with able to multi-task.
• Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.

You are part of the Quality Management team specialised in managing the Laboratory Quality System. This includes working with the laboratory management and all lab sections on quality matters. You will assist the Quality Manager to manage document control, accreditation compliances, and submission of quality reports for accreditation and for hospital management. You will be involved in various audits as well as documentation of audit reports and follow-ups. Other duties include preparation for quality management reviews, external quality assurance reviews, customer service surveys, follow-up of risk management and root cause analysis. You are expected to work amicably with other departments in hospital improvement projects.

Position offered is commensurate with relevant experience.

Requirements:

• PhD, MSc or Degree in Science discipline
• Candidate with relevant experiences in managing quality management system is preferred
• Experience in organising / participation in College of American Pathologists (CAP) and/or Good Manufacturing Practices (GMP) accreditation is advantageous
• Enthusiastic team player with attention to details
• Ability to work in a fast paced environment
• Excellent communication skills (written and oral)

About our client: Our client is a leading global manufacturer of specialty chemicals, resins, fibres and textiles.

*This role will be based in our client's chemical manufacturing facility in Jurong Island.

About the role:

• Establish, implement, maintain & improve the management systems, namely: ISO 9001, ISO 14001, SS 651
• Establish, implement, review & improve on management systems’ documentation, namely: policy, objectives, manual, procedures, forms, etc.
• Manage all system certification, improvement, and upgrade issues.
• Plan, manage and execute all internal and external management system audits to ensure timely closure of issues raised during the audits.
• Plan and conduct management reviews.
• Develop and oversee the implementation of all QA activities and support in HSE activities.
• Follow-up on issues to ensure timely closure of HSEQ-related reports, namely: customer complaint reports, corrective action reports, incident reports, etc.
• Prepare and submit Monthly reports.
• Support in the preparation and submission of the Safety Case.
• Participate as a team member in risk / HSE assessment team.
• Participate in external provider audits, where applicable.
• Coordination of Global QA initiatives and projects.
• To perform any other duties or assignments as assigned by superiors.

About you:

• Holder of diploma or degree in engineering or related field.
• Minimum of 5 years of work experience in Quality Assurance, Health and Safety in chemical / petrochemical industry.
• Good understanding of quality management systems like ISO 9001, ISO 14001, SS 651.

*Only shortlisted candidates will be contacted. Thanks for your interest.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No.: R1325507

• Perform various tests according to firm's audit workflow/methodology.

• Assist in completing engagements in timely and orderly manner.

• Good communication skills and an eye for detail.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

The role will be responsible for making calls to remind customers to make timely payment of outstanding

invoices and achieving high customer satisfaction.

Job responsibilities:

• Attending to inbound and outbound calls/emails and update case in Dew Touch System.
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments.
• Execute collection activities, reconcile and track daily/ monthly AR balance accounts with customer records.
• Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables.
• Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure minimal risk of bad debts.
• Handle customers’ feedback / complaints and liaise with backend support to resolve issues.
• Maintain close interactions with internal and external customers to ensure smooth day to day operations.
• Perform any other tasks as and when assigned.

Job requirements:

• Minimum Diploma in Accountancy.
• Proficient in Microsoft Excel and Google Sheet.
• Bilingual in both English and Mandarin
• Fast and meticulous
• Good interpersonal and communication skills.
• Can do and positive attitude.
• Able to work under pressure.

Work location: 1094 Lower Delta Road Singapore 169205

Work day: 5 days