Job Purpose
You will oversee end-to-end policy services activities (e.g. billing processing, etc.) and give advice and lead the Business Processing team to achieve the overall Department's target.
The Job
· Handles escalation and communication with policyholders and intermediaries
· Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative
· Carry out tasks / actions without precedent events independently
· Implement new processes to improve efficiency
· Set the direction of process improvement through projects and initiatives including collaboration with other sections
· Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments
· Review and implement new SOPs, incorporating changes due to compliance and new ways of working
· Lead and coach multiple teams of Business Processing staff for day-to-day business activities and operations
· Pro-actively allocate resources based on business priorities
· As part of the leadership team, work with key stakeholders to proactively shape the organisation’s cultureand conduct environment that is aligned to the organization’s Core Values
· Champion culture and conduct behavioral expectations within the Department/ Division
· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
· Highlights any potential concerns/ risks and proactively shares best risk management practices
Our Requirements
· Degree holder
· Minimum of 5 years working experience in Group Insurance Business Processing role
· Minimum of 5 years in a leadership capacity
· Demonstrates alignment with the organisation’s core values through expected behaviours
· High level of integrity, takes accountability of work and good attitude over teamwork
· Takes initiative to improve current state of things and adaptable to embrace new changes
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
