Job Description

We seek individuals who are enthusiastic about delivering exemplary customer service!

Remuneration Package:

Salary: Basic & KPI Incentive ($3,000 - $3500)

Monthly KPI & Quarterly Bonus
Benefits: Medical and Dental provided

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, Whatsapp etc)
• Address and resolve customer complaints, concerns, and questions in a courteous and professional manner.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.

Requirements:

1. Min GCE “O” level certificate
2. English & Chinese proficiency (verbal and written)
3. No experience required, training provided

Locations:

nearest MRT: Lavender, Nicoll Highway

Job Description

This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded Follow up and analyze abnormal transactions activity on customers' account. Manage customer's expectation and explain to customer on suspected scam activities.

Coordinate and support detection, investigation and mitigation. Understand when to escalate events and to whom Be responsible for incident triage, response and escalation Be responsible for both reactive and proactive security investigations Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management.

Has strong analytical skill and well verse in Microsoft Office - Willingness to learn on the job.

The role involves shifts.

· 4pm-1am

· 12midnight-9am

About TDS

TDS Engr Solutions Pte Ltd, where innovation converges with engineering excellence. We take pride in being your leading provider of cutting-edge software solutions, specializing in Engineering Drafting, Building Information Modeling (BIM), and Project Management. What sets us apart is our commitment to enhancing industry-standard platforms. TDS Engr Solutions offers powerful plugins that elevate Autodesk products and AVEVA E3D to new heights.

Key Highlights:

1. Engineering Software Specialization:

- TDS Engr Solutions is dedicated to advancing the capabilities of engineers. Our specialization in engineering software encompasses a comprehensive suite of tools for drafting, BIM, and project management.

2. Enhanced Autodesk Integration:

- Our innovative plugins are crafted to seamlessly integrate with Autodesk products, enhancing their functionalities and providing engineers with additional tools to optimize their workflows. From AutoCAD to Revit, our plugins bring added value to your Autodesk experience.

3. **AVEVA E3D Optimization:**

- TDS Engr Solutions is proud to offer plugins that elevate the performance of AVEVA E3D, a leading solution in the plant design and engineering space. Unlock new possibilities and efficiencies with our tailored enhancements.

4. **Customized Solutions for Industry Leaders:**

- TDS Engr Solutions collaborates with industry leaders, tailoring our plugins to meet the specific needs of engineers and designers relying on Autodesk and AVEVA E3D platforms.

5. **Continuous Innovation:**

- Innovation is at the core of TDS Engr Solutions. Our team is committed to staying at the forefront of technological advancements, ensuring our plugins evolve alongside the ever-changing landscape of engineering software.

**Why Choose TDS Engr Solutions Pte Ltd:**

- **Proven Expertise:** Benefit from our proven expertise in engineering software, with a focus on enhancing industry-standard platforms.

- **Seamless Integration:** Our plugins seamlessly integrate into Autodesk products and AVEVA E3D, providing engineers with a hassle-free and enhanced user experience.

- **Industry Collaboration:** TDS Engr Solutions actively collaborates with industry leaders to understand evolving needs, ensuring our plugins remain at the forefront of innovation.

As you navigate the complexities of modern engineering, TDS Engr Solutions invites you to explore the enhanced capabilities our plugins bring to Autodesk and AVEVA E3D. Empower your designs, streamline your processes, and drive efficiency with TDS Engr Solutions. Thank you for considering us as your preferred partner in advanced engineering software solutions.

Job Overview:

We are seeking a dynamic and results-driven Telephone Marketing and Coordination Specialist to join our team. The ideal candidate will be responsible for promoting our products or services over the phone, establishing and maintaining relationships with potential customers, and coordinating various aspects of marketing campaigns. In addition to telephone marketing responsibilities, this role involves coordinating ongoing projects. This role requires excellent communication skills, a persuasive demeanor, and the ability to multitask effectively.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to potential customers to introduce our products or services.
   Clearly and compellingly articulate product or service features and benefits.
   Generate leads and schedule appointments for further discussions or demonstrations.
   
2. Lead Follow-Up: Implement effective follow-up to convert leads into sales opportunities.
   Maintain a comprehensive database of contacts and update customer information regularly.
   Provide information on promotions, new products, and company updates to existing and potential customers.
   
3. Customer Relationship Management: Build and nurture relationships with customers through regular communication.
   Address customer inquiries, concerns, and feedback promptly and professionally.
   Ensure customer satisfaction and identify opportunities for upselling or cross-selling.
   
4. Coordination and Collaboration:
   Coordinate with sales representatives to ensure a seamless transition of leads.
   Assis strategies. Assist in meeting management and document flow in ongoing projects.
   
   Qualifications:

• Proven experience in telephone marketing, telemarketing, or a related field.
• Excellent communication and interpersonal skills.
• Ability to handle objections and rejection positively.
• Strong organizational and multitasking abilities.
• Familiarity with customer relationship management (CRM) software.
• Results-oriented and target-driven mindset.

Education and Experience:

• GCE 'O' Levels, ITE certificates , Diploma
• Previous experience in telephone marketing, sales, or customer service is an asset.

Benefits:

• Competitive salary with performance-based bonuses.
• Professional development opportunities.
• Dynamic and collaborative work environment.

If you are passionate about marketing, enjoy engaging with people over the phone, and have a proven track record of driving results, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our company!

Duties:

1. Work in the role of team leader on tax related matter under the supervision of managers or directors to ensure that these assignments are executed based on the relevant professional requirements and on a timely basis.
2. Provide guidance and supervise the work of junior colleagues on the preparation of clients’ tax computations and tax returns.
3. Prepare tax computation.
4. Develop and maintain professional relationships with clients.
5. Advise clients on corporate tax and personal tax matters.

Requirements:

1. Degree/ Diploma in Accountancy or Tax qualification or a professional qualification.

2. Proactive, committed and a team player.

3. Minimum 3 years relevant experience in a public accounting firm.

4. Good communication & interpersonal skills.

5. Able to perform under pressure.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Management Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Responsibilities

• Responsible for creating detailed, comprehensive and well-structured inspection plans and collaborate with cross functions to improve tests and inspections
• Responsible for estimating, prioritizing, planning and coordinating customers’ escalations and feedback as well as investigating the causes of non-conformances and to implement solutions
• Responsible for initiating corrective actions for procedural, product or process deficiencies and handling of NCR/MRB/DMRB disposition, working with internal teams and Operations to look into Root Cause and Corrective actions (RCCA)

Requirements

• Min Diploma in Engineering or relevant
• Min 3 years of working experience in Manufacturing Industry in Quality

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for ensuring that corrective actions are in place and implemented for all non-conformances detected during audits
• Responsible for liaising with production side on the investigation of root cause of non-conformance and procedural failures
• Responsible for reviewing and approving required specifications and revisions in documentation prior releasing for production or customer
• Responsible for conducting process audit and internal quality scheduled/unscheduled audit
• Responsible for ensuring work is carried out in accordance with documented procedures

Requirements

• Min Diploma in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in CNC/ Precision/ Machining Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job purpose:

The GS-Ops TCC Specialist Trade Finance is, with due consideration of all internal and regulatory requirements and within the agreed deadlines, responsible for processing of the trade finance business for customers, as well as for providing specialized and process-driven advice within his/her sphere of activity. In so doing, he works closely with FK TF-CM Allrounder Cash/Trade Sales International, FK TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Services International, FK-TF-CM Assistant Trade Services International and Relationship Managers, and other department stakeholders that deal with corporate customers, whom he supports by providing pertinent information in a team-oriented manner.

Key activities:

Processing of Trade Finance Business

• Depending on each task allocated, the processing covers the carrying out of all trade finance business processes in accordance with the rules, regulations, and compliance-related requirements.
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements
• Assuming middle office role by performing pre-processing and post-processing tasks for Trade Finance Products/Sub-Processes in accordance with Global/Internal Guideline/Process
• Perform monitoring and reconciliation of transaction(s) processed by processing hub.
• Perform vetting of Direct/Indirect Guarantees/Amendment
• Perform monitoring tasks for all outstanding Guarantee transactions ensuring pending fees are collected timely.
• Ensuring compliance with first line of defense responsibilities
• He may also be required to act as a speaker within the framework of the bank’s qualification measures and events with corporate customers
• Responsibility for warranty of occupational health and safety and health protection for all employees of his/her unit
• The GS-OPS TCC Specialist Trade Finance is authorized to check documents up to a certain level without supervision. he exercises this authority in a responsible manner and in accordance with the regulations
• Supporting the FK-TF-CM Allrounder Cash/Trade Sales International, FK-TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Service International, FK-TF-CM Assistant Trade Services International, and Relationship Managers in an advisory role

Formal education:

• Degree/Diploma with major in Business, Banking/Finance or Law or Certificate for Documentary Credit Specialists

Specialist knowledge (work experience, further qualification):

• Competency in ICC Uniform Customs and Practice for Documentary Credits 2007 Revision, International Standard banking Practice for the Examination of Documents under UCP 600, ICC Uniform Rules for Demand Guarantee, The Uniform Rules for Collections (URC 522)
• Advanced knowledge of Microsoft Words, and Excel
• Minimum 5 years Trade Finance experience specialize in Guarantee Handling

Detailed Requirements for each career level (each ComMap Level separately)

CB 02

• Diploma with major in Business, Banking/Finance or Law
• Unassisted and compliant handling of recurring daily business routines with regular and enhanced complexity in accordance with internal and external regulations and within the agreed deadlines
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements for cases with regular and enhanced complexity
• Coordination and prioritization of the daily workflow for the team members
• Participation in global projects and management of local projects in the area of responsibility (e.g. IT adjustments)
• Advanced knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business

CB 03

• Degree with major in Business, Banking/Finance or Law
• Approval and oversight of the processing of the daily workflow for the team members
• Independent judgment and decision making with limited guidance and supervision
• Providing guidance regarding the handling of documentary and guarantee business with high complexity
• Interface to global functional lead / product management and support functions (e.g. Compliance)
• Support of the FK-TF-CM TL Documentary & Guarantee Business International and professional representation of the FK-TF-CM TL Documentary & Guarantee Business International in case of his/her absence
• Participation in global projects and managemen of local projects in the area of responsibility (e.g. IT adjustments)
• Extensive, in-depth knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business
• Involvement in the creation and maintenance of local procedures and desktop procedures
• Participation in local industry working groups (e.g. BAFT)
• Building and maintaining of an informal internal and external network – also beyond own area of expertise – to achieve high-quality result
• Coaching of junior level staff with respect to all aspects of trade finance business

• Preparation of BIM submission, regulations and ensure guidelines.
• Provide guidance and conduct in-house BIM training to other team members.
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely.
• Updating BIM standard and template for the project.

EA Licence No. 16C7962

We are seeking an experienced professional with a background in both IT and finance, possessing a robust understanding of financial systems and processes to join our team.

Job Responsibilities:

1. Collaborate with the headquarters' IT department to integrate business process systems with local financial systems. This includes, but is not limited to, tasks such as GL posting and master data synchronization;
2. Analyze and document financial IT requirements for other overseas entities, providing corresponding solutions. Collaborate with the headquarters to implement these requirements and drive financial IT development overseas;
3. Gather financial data analysis requirements, conduct data analysis, and provide data support using tools such as BI;
4. Provide technical support, daily operations, and troubleshooting for the relevant financial system modules;
5. Conduct regular reviews and optimizations.

Job Requirements:

1. Bachelor's degree or above in finance, computer science, or related fields preferred.
2. Minimum of 3 years of experience in financial system, with at least two completed financial system projects.
3. Strong understanding of accounting, financial systems and processes
4. Proficient in tools such as BI, SQL, VBA, Python; familiarity with overseas accounting systems and experience in system automation integration is a plus.
5. Bilingual in English and Mandarin, encompassing speaking, reading, and writing as this role requires interacting with Chinese stakeholders.
6. Excellent logical analysis, organizational coordination, and planning skills.
7. Strong logical thinking, effective communication skills, clear career planning, self-motivation for growth, and a sense of responsibility and resilience are essential.

Duties

• Responsible for the preparation and maintenance of full set of accounts
• Prepare financial data for entry into the financial system
• Keep accounting records and bank statements
• Prepare monthly audit schedules, maintain loan schedules
• Prepare and file GST returns
• Preparation of tax computation and tax planning
• Provide other supporting functions to the Division
• Other ad hoc duties

Requirements

• Diploma/ Degree in Accounting with at least 2 years of experience in (Accounting Firm preferable), including keeping full sets of accounts and tax.
• Able to perform under pressure and meet deadlines
• Good communication and interpersonal skills
• An independent team worker
• Able to work under stress to meet tight reporting deadlines

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Asssurance Management Pte.Ltd. and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

KEY RESPONSIBILITIES

The key responsibilities for this role include but are not limited to the following:

1. Engage and support members to ensure they comply with key GPSNR requirements including the Policy Framework, Reporting Requirements, and other processes under the Assurance Model.
2. Managing GPSNR’s assurance and verification systems
3. Facilitate development of the platform’s processes and technical tools. These developments often take place through multi-stakeholder meetings and will require you to prepare meeting agendas, draft minutes, and facilitate meetings.
4. Work with the CRM department to clean and analyse data submitted through the GPSNR Reporting Requirements to identify opportunities for reporting improvements
5. Work with the Communications department to craft communications about the platform’s progress and latest developments
6. Develop strategic roadmaps to effectively advance the platform’s mission apart from the duties stated above, to perform any duty or duties reasonably assigned.

REQUIRED COMPETENCES & QUALIFICATIONS

• The ability to review documents meticulously and work with detailed information
• Comfort with learning and working independently, including developing strategies with limited information and prioritising tasks in a dynamic environment
• The ability to work effectively in teams of different compositions and sizes, and the flexibility to adapt to different communication and working styles across different teams
• Initiative to develop strategies, procedures, and document templates that support the platform’s work
• High level of emotional intelligence with good interpersonal communication skills

ADVANTAGEOUS COMPETENCES & QUALIFICATIONS

• Experience working on agricultural commodities or in related sustainability fields
• Experience working within multi-stakeholder initiatives, assurance systems, or auditing processes
• Experience with grant tracking and reporting
• Familiarity with working in an international environment
• Established communication and presentation skills
• Proficiency in more than one language

ABOUT YOU

You’re passionate about creating positive impact in an important tropical commodity and are keen to work with a diverse range of external stakeholders.

You understand the roles that different actors play in creating systemic change and can communicate effectively with businesses, NGOs, and farmers.

You work well independently, are adaptable to changing conditions, and can collaborate effectively with team members.

You’re an effective communicator who can foster strong relationships and nurture collaboration among diverse stakeholder groups.

You are also detailed and meticulous and can study company reporting and documents closely.

Other Benefits

Flexible working arrangements, learning and development budget support, employee insurance, generous leave allotments

Work arrangements

Flexible, can be in-person, hybrid, or full-remote depending on employee preferences

Responsibilities

• Responsible for leading root cause analysis & corrective action in nonconformance part investigation
• Responsible for establishing quality inspection plans, COC, procedures/ work instructionsHandle customer/supplier/ internal CARs
• Responsible for planning, coordinating & performing internal audits
• Responsible for performing gap analysis on standards revision and revise procedure/ work instructions
• Responsible for attending to customer/ supplier/ internal /certification audits & technical queries.

Requirements

• Min Diploma in Mechanical Engineering or equivalent
• Min 3 years of working experience in Oil & Gas/ Metal Machining Industry
• Experience in using measuring instruments such as caliper, bore gage, micrometer etc

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Assist in creating quality inspection reports

Assist in creating job routings

Assist in creating Delivery Order and invoices

Assist in production and quality documentation

knowledge in microsoft office

knowledge in using measuring instruments, dial caliper micrometer...

knowledge in CMM is an advantage

Responsibilities:

• Undertake audits of clientele in various industries
• Support the planning, execution, and completion of audit engagements
• Work effectively as a team member, sharing responsibility, providing support, and maintaining communication in conducting audit engagements
• To train and supervise juniors should the need arise, and to monitor their work progress
• Prepare audit reports, communicate findings and recommendation
• Develop and maintain productive working relationships with clients’ personnel
• Able to take up ad hoc assignments when required

Requirements:

• Possess at least a Degree in Accountancy, ACCA, or equivalent qualification
• Minimum 3 years Audit experience
• Proficient in office applications (MS Office)
• Good communication, analytical, and problem-solving skills
• Ability to work independently under tight deadlines
• Hardworking and positive attitude, with the ability to work as a team or individually
• Strong interpersonal and client relationship skills

If you possess the above qualities, we would like to hear from you. Career advancement and attractive remuneration are offered to candidates with relevant qualifications and experience. Please email your resume with your current and expected salary and copies of academic certificates together with a recent photograph to: [email protected].

(We regret to inform that only shortlisted candidates will be notified)

Responsibilities

• Responsible for creating detailed, comprehensive and well-structured inspection plans and collaborate with cross functions to improve tests and inspections
• Responsible for estimating, prioritizing, planning and coordinating customers’ escalations and feedback as well as investigating the causes of non-conformances and to implement solutions
• Responsible for initiating corrective actions for procedural, product or process deficiencies and handling of NCR/MRB/DMRB disposition, working with internal teams and Operations to look into Root Cause and Corrective actions (RCCA)

Requirements

• Min Diploma in Engineering or relevant
• Min 3 years of working experience in Manufacturing Industry in Quality

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Description

• The Personnel shall be in charge of the setup, operation, and maintenance of AV equipment in school compounds.
• The Personnel shall provide technical support in lighting, audio, video and stage for events by the Authority or external organizations.
• Lighting - Involves setting up, operating, and managing lighting equipment used during events.
• Audio - Setup and management of audio equipment, such as microphones, speakers, mixer soundboards (both digital and analogue), and any other audio-related technology. The Personnel ensures that the sound quality is optimal for both live audiences and recordings, if applicable. He/she shall handle the balancing of audio levels, manage live feeds, and ensure clear audio delivery for speeches, music, and other sound elements of the event.
• Video - Managing video equipment such as cameras, projectors, screens, and video editing tools. The personnel will be involved in live-streaming events, recording them for later broadcast, or displaying various visual elements on screens during the event. He/she shall ensure the video quality and visual content are aligned with the event's objectives.
• Stage Management - Setting up and managing the physical stage where the event takes place. The Personnel shall provide assistance to ensure that the stage is safe, properly arranged, and equipped with necessary elements like podiums and seating arrangements. He/she shall coordinate with the Authority’s staff to ensure smooth transitions between different segments of each event, such as speeches, performances, or presentations.

(b) Assist Authority’s staff in the setup of AV equipment

• The Personnel shall assist Authority’s staff in setting up ICT/AV equipment for events, meetings and lessons when required.
• The Personnel shall assist teachers in video-recording school events and lessons when required.
• The Personnel is expected to supervise students who are tasked to video-record school events.
• The Personnel shall supervise & guide Media Club during their activities in the area of audio & visual skills set.
• The Personnel shall conduct AV training for students and staff when required.

(c) ICT/AV Planning and Procurement

• The Personnel shall work with HOD (ICT) / ICT Manager / ICT Associate to propose solutions to ICT/AV persistent challenges that the Authority is facing which includes technical specifications and cost of implementations.
• The Personnel shall assist HOD (ICT) / ICT Manager / ICT Associate with the procurement process with regards to ICT/AV related solutions and services.

(d) Managing ICT & AV Resources

• The Personnel shall assist ICT department in managing the Authority's ICT & AV resources such as condemnation of ICT & AV equipment and the loan of ICT & AV equipment.
• The Personnel shall conduct annual maintenance of hardware and carry out troubleshooting and basic repair of ICT & AV equipment.

(e) Media Post Production

• The Personnel are anticipated to play an integral role in the post-production process of video and audio recordings captured by the Authority’s staff.
• Video editing – He/she shall compile the raw footage, cut and arrange the clips to create a coherent narrative or sequence. This includes selecting the best takes, arranging them in the desired order, and ensuring the flow of the video aligns with the project's goals. In addition, he/she shall be required to add titles, subtitles, and any on-screen graphics required for the video.
• Sound Editing and Mixing – He/she shall work on dialogues, background noises, and other audio elements. He/she shall remove unwanted sounds, enhance clarity of dialogues, and may add ambient sounds or effects to enrich the audio quality. He/she shall select or compose the right music or soundtrack for the video

Requirement:

• Shall preferably have certification/qualification in an AV-related field. The Personnel shall have at least 4 years of working experience in handling audio and visual equipment for events.

Our client is a statutory board of the Singapore government & provides great working opportunity and tailored support.

Working Location: BUGIS

JOB RESPONSIBILTIES:

• To process the full-suite of payroll for Sinagpore and overseas employees
• Process monthly benefit claims for all employees
• To upload accruals, post general ledgers, prepare secondment billings and process payments, accounts clearance,
• handle audit queries and system testing for changes relating to payroll and claims;
• To verify timesheets and process invoices
• Any other tasks related to this role

JOB REQUIREMENTS:

• At least Diploma or equivalent
• Experience using SAP HR is preferred
• Tech-savvy with good proficiency in Microsoft Office and technology tools
• Strong aptitude to learn quickly and pick up new skills, highly adaptable
• Meticulous, detail-oriented and organized
• Independent and good team player

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: Application Monitoring Specialist

Role: Application Monitoring Specialist

Job Requisition Number: JR25757

Job Level: 10 years of relevant experience (L4)

Description

In this role, you will be part of the team responsible for managing and maintaining the application monitoring infrastructure across all multiple platforms (UNIX, Windows, Openshift container platform, AWS, AS400) running on Production and Development environments in Singapore and Overseas Subsidiaries.

Role:

l Provide leadership in implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Bank.

l Ensure all critical applications and services are properly covered within the monitoring and alerting systems in a manner consistent with the Banks’ standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis.

l Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility

l Troubleshoot and resolve complex issues with monitoring tools and ensure high availability

l Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.

Requirements:

l Bachelor’s degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years’ experience in similar role, ideally in a financial institution.

l Experience with Application Monitoring Tool / Geneos / Prometheus is a must.

l Experience with monitoring application's performance, availability and end-user experience to ensure the application is functioning properly in a large enterprise environment.

l Good understanding or experience in Openshift container platform is a plus.

l Strong interpersonal skills; good communication skills and strategic thinking

l Able to work independently on individual assignments, while collectively with a team on larger projects.

l Strong understanding of multi-tier application architectures and application runtime environments

l Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow

l Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are seeking a Clinic Receptionist/ Clinic Assistant for a specialist ear, nose, and throat clinic based in Gleneagles Hospital and/or Mt Elizabeth Novena Specialist Centre.

The ideal candidate should possess the following:

• Experience working in a medical clinic as a reception staff
• Good customer service skills - in person, over the phone, and by email
• Reliability
• Punctuality
• Ability to work in a team effectively

There are four doctors in the group practice.

The clinic currently has two clinic receptionists, two clinic assistants, a senior staff nurse, and/or a clinic manager.

The clinic is supported by three operations staff from a corporate office located in United Square.

Working times are 0830-1730hr Monday to Friday and 0830-1300hr Saturday.

Staff is given one Saturday and one half-day morning off a month after confirmation.

The clinics are open 0900-1300hr and 1400-1730hr from Monday to Friday and 0900-1300 on Saturday.

The position comes with excellent benefits. These include:

1. 16 days annual leave with an additional three (3) days of family care leave.

2. Birthday leave of one (1) day

3. Health benefits: Staff shall be entitled to medical (e.g. integrated shield plan) up to a cap of $600 per annum and dental/wellness benefits up to a cap of $400 per annum

4. Corporate bonus, annual performance bonus, and 13th month guaranteed bonus

Please send your resume to [email protected] and we thank you for your interest in this position.

We value diversity and equal opportunities for all applicants.

However, due to quota limitations, this particular position is currently open only to Singapore citizens or permanent residents (PR).

Thank you.

About this opportunity

The Role of Logistics Specialist englobes a person who has sound SAP knowledge and operational experience, that will assist APAC with sourcing, logistics, supply administration, issuing and receiving goods for iTero products within the region; towards achieving operational goals for the iTero business.

In this role, you will…

Key responsibilities:

• Monitor and manage freight and logistics partners’ performance for shipping, warehousing and domestic distribution.
• Coordinate RMA return and coordination with local markets in order to maintain service pool in healthy state.
• Resolve shipping and distribution related issues (with internal and external logistics partners) and feedbacks with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan
• Enforce strong inventory control and distribution management in SAP system
• Understand and able to navigate through diverse logistical landscape within APAC region
• Oversee SAP’s Order-to-Cash (OTC) and Source-to-Settle (STS) processes, covering system inventory control and distribution management, completing daily tasks to assure updates inventory as needed. In addition, aligning with business partners in other hubs (ANZ, JP and HK) to assure strong collaboration.
• Support and align with Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance, etc.
• Communicate all shipment issues to owners and intended recipients.
• Assure and follow up on-time delivery of materials
• Maintain relationship with business partners and vendors
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to Manager and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

In this role, you’ll need …

• Must have good interpersonal skills and the ability to work cross-functionally.
• Ability to focus attention to detail.
• Ability to consistently follow through with projects to completion.
• Ability to perform in a fast-paced, highly customized environment.
• Strong evidence of problem solving, organizational and prioritization skills are essential.
• Must be self-motivated and initiating.
• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision.
• Dependable and attention to detail.
• Willingness to learn.
• Good team player.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren't working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

EDUCATION and/or EXPERIENCE

• BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience
• 5 - 6 years of experience in the logistics industry or in a similar role managing logistics service providers
• Strong knowledge and hands-on of SAP system is essential.
• Basic understanding of supply chain processes including material planning, shipping, importation, and contract logistics.
• Depth knowledge and handling of Excel
• Strong critical thinking, analytical and decision making skills.
• Fluent in English is required to converse with multiple markets across the region

College of Interdisciplinary & Experiential Learning

Many of the wicked problems in society today require interconnected and interdependent perspectives and collective collaboration. We enable students to thrive in a VUCA world by equipping them with interdisciplinary & experiential learning tools and processes, enabling students to synthesise knowledge from multiple disciplines to address complex issues. Above all, we deepen students’ socio-cultural competence and social responsibility to the local and global community through sustainable, reciprocal engagement with partners on real-world issues.

Office of Service-Learning

The Office of Service-Learning (OSL) seeks a purpose-driven individual for an impactful role facilitating meaningful learning between students and communities for social good.

You will support the delivery of SUSS Service-Learning courses and programmes, connecting SUSS students, alumni, faculty, staff and communities.

We seek a team player who possesses a deep understanding of the intersection between education and social sectors, knowledge of current and emerging practices, trends and opportunities within and beyond these sectors, and is committed to leveraging the university as a community asset to connect diverse stakeholders to journey together for shared purpose.

Major Duties & Responsibilies

• Identify and connect assets to develop and sustain partnerships with internal and external partners to co-create and curate Service-Learning opportunities; and capacity-building to deepen and strengthen stakeholders’ collective capability for social responsibility.
• Deliver Service-Learning credit-bearing courses and non-credit bearing programmes.
• Coordinate collaborations between OSL and SUSS schools and departments.
• Coach, mentor, and assess students, enabling students to meet the learning objectives specific to the range of Service-Learning experiences.
• Design, develop and conduct risk assessment, and ascertain that the Service-Learning opportunities/environment are safe and conducive.
• Design, develop and conduct translational research and solutions (if required).
• Develop and manage certification programmes in specialist domain areas (if required).
• Manage the administrative duties (pre and post event publicity, data management, procurement etc.) generated in fulfilment of the scope stated above.
• Assist with other tasks and duties as assigned by immediate supervisor, and participate in university-wide activities.
• Attend training and development courses relevant to work and/or personal development.

Job Requirements

• A good university degree, preferably with postgraduate degree and/or professional qualification, where relevant.
• Strong experience in asset-based approaches to Service-Learning and Community Engagement, Volunteer Management and Student Leadership Development.
• Intellectually inquisitive, with a good understanding of global and local trends in both the social sector, and Service-Learning and community engagement.
• Passion for working with students and community. Able to build rapport, motivate and inspire students from diverse backgrounds.
• Strong analytical, communication, networking and presentation skills.
• A resourceful team player with initiative and interpersonal skills, and a high level of integrity.
• Meticulous, enjoy working in a fast-paced environment, interacting with people and managing multiple tasks.
• Experience in teaching, curriculum design and development, educational equity and access, diversity and inclusion, social entrepreneurship, social innovation, sustainability, social impact measurement, social sector internships and/or applied research will be an added advantage.

Responsibilities:

• Handle all HR activities for Blue Collar Workers (BCWs) in the Tuas location, including recruitment, onboarding, training, compensation, employee grievances, and benefits administration
• Maintain an accurate and up-to-date employee database, ensuring data integrity for salary processing.
• Process invoices accurately and efficiently, ensuring timely payments.
• Maintain meticulous records of financial transactions.
• Support the management in overseeing health and safety aspects of the work environment.
• Drive, coordinate, and implement all Workplace Safety and Health (WSH) initiatives.

Requirements:

• Minimum of 1-2 years of experience in a Health & Safety role.
• Experience in managing Blue Collar workers, including hiring, retention, and employee expectations management, is an added advantage.
• Familiarity with local labor, health, and safety legislation.
• Excellent knowledge in MS Office

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assume responsibility for the complete software development lifecycle, including design, coding, testing, and documentation.
• Contribute insights to product management initiatives, fostering innovation and actively participating in process improvement efforts.
• Collaborate within the product development team to deliver PKI security-related products for both web and mobile platforms.
• Collaborate effectively with cross-domain teams to engage customers in requirement gathering, technical training, and successful project delivery.
• Work closely with the development team to plan, execute, and maintain routine modifications, enhancements, or upgrades to PKI security products.

Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum of 1 year of practical experience in application development, highlighting a profound understanding of either Java or PKI
• Experience with programming languages such as Java, JavaScript, JQuery, .Net, HTML, JSON, and SQL.
• Hands-on experience and expertise in PKI cryptography, inclusive of proficiency in certificate lifecycle management, Two-Factor Authentication (2FA), and diverse encryption methods will be an added advantaged.
• Strong interpersonal and communication skills, essential for effective collaboration and conveying technical information.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

1) Process – Process end-to-end payroll for an organisation with a headcount of 500 or more, including but not limited to, pro-ration of salary for new hires and resignees, submission of monthly CPF and refunds, submission of NS and Government Paid Leave claims, processing transport/dental claims from employees, ensuring accuracy of bank details and timely submission of bank files, providing payroll GL to the finance team for reconciliation, filing of IR21 for foreigner resignees and annual IR8A, etc.

2) Coordinate – Correspond with HR business partners to retrieve data and inputs necessary for relevant pay elements.

3) Investigate – Report data inaccuracies in payroll systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.

4) Audit – Maintain a secured archival of payroll files to support annual and ad-hoc audit exercises.

5) Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.

Requirements:

1) Minimum ‘A’ Levels or Diploma
2) Minimum 3 years of experience in end-to-end payroll and/or claims processing, preferably with knowledge of SAP or Excelity systems
3) Proficient in Microsoft Excel, VLOOKUP, PIVOT table, basic formulas
4) SAP knowledge, 3 yrs Payroll experience, >500 HC

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544