• Develops, implements and maintains the Quality Management system according AS & ISO standards.
• Ensures all Corrective and Preventive actions are closed timely.
• Organizes and leads annual internal, external and customer audits.
• Organizes parts replacement for all customer’s complaint and feedback by resolving them in a timely manner.
• Ensures all measuring equipment are calibrated.
• Formulates, establishes a quality plan for outgoing inspection check on all parts.
• Reviews and to provide disposition for all items in the Quarantine area.
• Prepares Quality Performance metrics and reports to management.
• Drives supplier improvement plan/actions effectively.
• Conducts supplier process audits to drive process standardization, waste elimination, and drive improvements via statistic controls.

Job Requirements:

• Bachelor’s Degree.
• At least 1 years experiences in a similar manufacturing environment.
• Good knowledge in Quality Management System (e.g. ISO 9001).
• Strong and Competent Problem-Solving Skill and Statistical Process Control.
• Experience in managing the Customer Requirement and Complaint.
• Excellent communications skills, both verbal and written.
• Strong Microsoft Office skills (e.g. Excel, Word etc)

Quality Systems

• Supports overall maintenance of quality systems
• Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team
• Maintains the Mastercontrol and ISO document control system
• Maintains customer related documents such as Quality Agreement, PPAP
• Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

• Ensures effective implementation of all company quality policies
• Implements ISO and other recognized standards
• Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.
• Sets, communicates, and implements quality objectives in line with business goals
• Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.
• Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.
• Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

• Leads ISO quality standards implementation as Management Representative.
• Conducts and leads quality audits to specific quality standards.
• Leads customer related audits
• Conducts supplier audits
• Conducts internal audit investigations for product quality and process issues
• Responsible for ensuring timely resolution to audit findings

Training

• Provides training for all employees on basic quality and statistical concepts
• Provides training to appropriate personnel for updates and changes to quality policy
• Attends relevant external training sessions/courses and shares learning internally

Description

• Job location: Jalan Buroh
• 12 months contract with 1 month of completion bonus
• Company Transport at multiple MRT stations
• 5 day work week (Monday-Friday, 8.30am-5.30pm)
• No shift work
• DKSH is a certified Great Place to Work!

Job summary

• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Responsibilities

**Work in warehouse environment

• Communicate with customer and resolve issues
• Work closely with warehouse operations to ensure timely and accurate movement of inventory
• Ensure system and inventory reports are accurate and well maintained
• Ensure all shipments are delivered on time
• Ensure all invoices are prepared timely and accurately
• Continuous improvements to operation and service level
• Any ad-hoc tasks assigned by superior

Requirement

• at least 1 year experience of warehouse operations
• Teamplayer

Job Responsibilities

• Check arrival date upon receiving of documents;
• Check with carriers/co-loader for the vessel arrival and surcharges;
• Arrange prepare payment voucher;
• Arrange payment to carriers/co-loader;
• Prepare import permits;
• Providing pre-alerts upon receving documents from counterpart;
• Liaise with transporter to arrange delivery to customers;
• Coordinate with customers and transporter regarding delivery and documentation;
• Invoice issuance to customer in timely manner;
• Filling and archiving documents in system as per audit requirements;
• Update customer whenever there is delay on a daily basis.

Requirements

• Relevant work experience will be advantageous
• Self-discipline, initiative, and able to work independently
• Team player with good interpersonal and communication skills
• Customer Service oriented

Summary

The Quality Assurance Engineer (QAE) provides guidance, expertise, and services to ensure process and product quality of instrument products. The QAE supports compliance to the ISO 9001 quality system; internal auditing; material, process, and production controls; and other aspects of quality assurance to ensure compliance to standards, regulations, and guidelines. The QAE works cross-functionally with R&D to support new product introduction; with Manufacturing to create and modify procedures to ensure requirements are met; with Procurement to ensure incoming material meets specifications and suppliers meet quality standards; and within Quality to ensure overall compliance of products and processes.

Key Accountabilities

• Demonstrate knowledge of and adherence to site safety requirements.
• Execute goals and strategy for corporate and site level activities based upon company’s business objectives.
• Support supplier quality management activities, including audits and supplier performance evaluations.
• Investigate customer complaints and internal non-conformances, leading root cause analysis and implementing corrective and preventive actions.
• Participate in new product development projects, providing input on design for manufacturability and quality.
• Collaborate with various teams and leadership to develop and implement quality assurance strategies, policies, and procedures.
• Conduct regular inspections and tests on products, materials, equipment and processes to ensure compliance with quality standards and regulations.
• Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement.
• Develop and maintain quality documentation, including standard operating procedures, work instructions, and quality records.
• Lead or participate in cross-functional teams to address quality-related issues and drive continuous improvement initiatives.
• Maintain accurate records and reports related to quality control and compliance activities.
• Perform other duties necessary for the effective operation of the QMS.

Requirements

• Bachelor’s degree in engineering or related field
• 3 years of relevant working experience in a customer quality, process quality or engineering role, preferably in a manufacturing environment.
• Experience with root cause analysis, corrective actions, and quality improvement methodologies (e.g., Six Sigma, Lean).
• Ability to support Quality Management during audits and inspections.
• Excellent analytical and problem-solving skills, with the ability to interpret technical data and drawings.
• Knowledge of computer software like SAP, Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to prioritize and work independently and proactively is critical for success.
• Previous experience in an ISO 9001, 13485 or GMP compliant manufacturing environment
• Previous experience with quality management system software for quality data tracking and document change management (e.g., TrackWise, MasterControl, Agile, QCBD, etc.) and internal auditor certification.

KEY DUTIES AND RESPONSIBILITES:

· Responsible for all production and related compliance documentation

· Conduct deviation investigation on batch non-conformabilities and manufacturing failures

· Write detail technical investigation reports with thorough root cause analysis and robust CAPA.

· Implement checks to ensure CAPA effectiveness

· To identify and correct all forms of potential recurring quality issue.

· Work with Quality team on investigation of all market customer complaints

· Communicate and train manufacturing teams to eliminate deviations caused by human errors

· Close engagement with shopfloor technicians to understand daily manufacturing progress and issues.

EDUCATION & EXPERIENCE

· Education Level – Degree holder in Pharmacy, life science or Engineering

· Minimum 3 years relevant experience with pharmaceutical companies. Preferably in a Quality function and a Singapore registered Pharmacist.

· Strong GMP experience: Having already participated and managed audits of external agencies (USFDA, MHRA etc)

· People management: leadership, cooperative, ability to influence

· Excellent critical thinking and problem solving capabilities

· Teamwork, influencing, communication skills, negotiation, conflict management

· Effective problem analysis and problem-solving

Your Job
You will provide support to Manufacturing Integration Engineering (MIE) team.

Our Team
The team works with:

• Internal customers - All functional dept in within Molex.
• External customers - Vendors, suppliers, subcons.

What You Will Do

• Coordinate sample run and product modification sample run request:

1. Includes completing the entire process; preparing documentations, monitoring, tracking and keeping a good record. Courier samples to customers/packing/ store in system and making billing/payment arrangement month-end.
2. Generate reports for sample run costing, packaging tooling records, etc.
3. Manage product drop test process, work with design center and develop packaging, run new samples and co-ordinate with purchasing, process and QA for drop test completion.

• Manage billing/payment arrangements:

1. Includes raising Purchase Requisition through SAP. Tracking of relevant approval Purchase Requisition/ issuance of Purchase Order / monitor process of invoices / Filling.

• Manage Bill of Materials request (ability to read engineering drawing).
• Manage tooling purchase/general purchase requisition.
• Manage courier services, logistic arrangement request.
• Includes clerical support for MIE team.
• Support Purchasing Requisition/ Purchase Order/ Purchase Change request.
• Maintain storage location tidiness with MIE Engineers.
• Any other task assigned.

Who You Are (Basic Qualifications)

• Minimum Certificates/ Diploma holders.
• 1 to 2 years working experience.
• Knowledge of MS-Office/ Excel. Full of initiatives, independent and responsible, with a teamwork spirit.
• Required good interpersonal and communication skills. Meticulous, organized and work well with all levels.
• With positive attitude and eager learner.

What Will Put You Ahead

• Basic technical knowledge added advantage.
• Some SAP knowledge added advantage.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

About the job
The Loyalty Specialist will be part of the Marketing team and responsible of the IKEA Family and smales loyalty programmes in Singapore.

Your assignment

Contribute to the development of Loyalty Communications

• Conceptualise and create content for IKEA Family and smales members to keep them engaged as an active member
• Responsible for conceptualising aligned loyalty communications content that supports external comms campaign or collection launches, loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members, smales newsletters, etc., while keeping to IKEA brand values and, visual and copy identity guidelines.  
• Responsible for and takes ownership of IKEA Family and other loyalty driven country events and communications to members that drives acquisition, engagement and retention.
• Work closely within and across departments to plan loyalty communications calendar and ensure high level of execution.

Contribute to the development of Loyalty Programme and other admin tasks

• Work on tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country or local initiatives).
• Work closely with other functions, regional loyalty team and the stores on member related issues.
• Contribute to the accuracy of the loyalty marketing budget, expense admin and monthly reconciliation with finance, liability reports, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty programme that benefits our members.
• Collaborate with analytics agency, BI teams and Country Marketing Managers for data exchange, enhancement of reporting dashboard, test, monitor result and provide feedback for different analytics models to increase the engagement and purchase propensity.
• Monitor, update and secure functionality of the CRM system upgrade, security-gap bridging, stable integration with various internal and external systems/platforms.
• Database preparation: For CRM365 - prepare adhoc marketing lists in ClickDimensions or extract out for DM and SMS.
• In day to day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to collection, handling and storage of members’ data.
• Be the go-to loyalty buddy for CCC and CR co-workers in resolving special customer enquiries and closing any knowledge gap in the system and processes. 

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

• Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
• Process field claims in a timely manner for resolution.
• Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
• Providing timely engineering insights including failure analysis technical reports and presentation.
• Analyze product warranty claim and provide modeling on product service life.
• Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
• Handles customer visits and factory audits and product inspection.
• Develop & contribute to building knowledge base of degradation from product to material level.
• Design tests to detect infant mortality and mid-life product failures.
• Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.

• Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

REQUIRED SKILLS

• Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
• Application experience in managing (large) data modelling would be favorable
• Excellent practical knowledge and use of Microsoft Office
• Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.
• Enjoys rigors of technical reviews with peers & management to drive to business outcome.

We are searching for a dynamic Technical Project Manager to lead our platform team in developing and delivering next-generation solutions. This role requires a strong background and deep understanding of web3 technologies, Hadoop and blockchain protocols.

Responsibilities

• Define and communicate a clear product vision aligned with the company's objectives and market trends.
• Provide technical guidance and expertise to cross-functional teams, ensuring successful execution of product initiatives
• Implement agile methodologies and best practices to streamline development processes and accelerate time-to-market
• Conduct market research and competitor analysis to identify opportunities for differentiation and innovation.

Requirements:

• Strong technical background in computer science or software engineering, with experience in managing complex systems.
• Deep understanding of web3 technologies, including blockchain protocols, decentralized applications (dApps), and smart contracts.
• Proven track record of working effectively with engineering teams, both internally and externally, to deliver high-quality products on time and within budget.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders and engage with the Web3 community.
• Involve in writing Map Reduce jobs and giving input to HDFS for further processing.
• Responsible for data movement from client library and relation database to HDFS using Sqoop.
• Writing Pig Latin scripts and HiveQL.
• Managing and deploying on Hbase on Pseudo distributed cluster
• Experience across range of technologies/platforms/tools – Cloudera Hadoop, Spark, Hive, YARN, HDFS, MARIADB, Spark Streaming, Kafka, Spark SQL, Zeppelin, Grafana

COMPANY DESCRIPTION

Founded in Norway in 1996, REC Group is an international pioneering solar energy company with a strong footprint in North America, Europe and Asia. We are part of Reliance Industries Limited (RIL), a Fortune Global 500 company that shares our passion for bold innovations that empower people with clean energy solutions and drive global energy transitions. A trusted partner for customers, consumers and employees, we are "Solar's Most Trusted"!

RESPONSIBILITIES

This is a quality engineering position. The incumbent shall execute the quality assurance role with good technical rationale and understanding, acquired from developing an appreciation of the industry practices, and applicable technology developments. Scope of work may include Quality management system improvement, quality assurance planning, supplier management, in-process quality control design and outgoing quality controls. Fresh graduates are encouraged to apply.

Essential Duties and Responsibilities:

Quality Management System according to ISO 9001

• Review and update Quality Management System procedures to meet the quality system requirements
• Maintain and update documents and records with proper documentation control & distribution
• Ensure system compliance & preparations for Management Review
• Manage internal and external corrective action reports (CAR)
• Maintain and improve the calibration management system
• Manage, conduct and improve internal audit programs and document review procedures
• Ensure readiness of all sections for both 3rd party certification body and customer audits
• Liaise with external auditors and certification bodies in conducting audits
• Conduct QMS and change management related training and coaching activities as part of organizational competency development

Product Development Framework

• Schedule decision gate review meetings on request according to regular review schedule slots
• Support technical project managers and department heads on preparation of project decision gate presentations in accordance to REC project execution guidelines, to ensure that projects are delivered timely and meet targeted technical and business objectives adequately
• Continuous improvement of the phase-gate review design and process

Product Certification and Reliability

• Manage the interface between international and national certification bodies and internal project teams in product certification compliance to international product standards (UL, IEC) and statutory requirements
• Maintain meeting minutes with certification bodies and file certification documentation in web-based database
• Monitor product reliability trends and analyze product testing results as part of reliability scope
• Initiate product reliability studies based on known data from internal and external testing

Supplier Management and Quality Assurance Planning

• Manage the qualification of new materials/suppliers.
• Manage the incoming quality of the materials
• Drive supplier quality through audits and efficient rating system and reviews to ensure conformance to specification and continuous improvement in system, procedures and processes.
• Develop and implement quality control plan for adequacy and suitability for the production
• Drive improvement of process and product quality by monitoring quality indicators (SPC, Yield, defect rates)
• Non-conforming materials and products management
• Benchmark, develop and implement inspection methods and procedures to meet quality objectives, product quality, quality assurance, technical goals and productivity savings.

Communication and Presentation

• Ability to communicate and present at all levels of the organization

Others

• Perform other duties as assigned
• Depending on the competencies developed, the engineer may be rotated to different departments

WORK LOCATION: REC Solar, 20 Tuas South Avenue 14 Singapore 637312
(Company Transport available to/from selected locations islandwide.)

Technical / Professional:

• Minimum bachelor's degree (engineering discipline preferred)
• Knowledge and working experiences in QMS and ISO 9001 audit, preferably in manufacturing industries
• Experience in using quality tools for problem solving
• Experience in GR&R, FMEA, SPC, MSA.
• Fresh graduate with strong technical and analytical interests will be considered

General:

• Strong sense of ownership and self-motivation, good initiative
• Must be able to work independently
• Proactive working attitude hands on approach
• Strong organization and project management skills
• High level of accuracy with special attention to detail.
• Ability to write procedures and work instructions.
• Excellent presentation, interpersonal and communication skills with demonstrated ability to communicate effectively with all levels of management, both internally and externally.
• Proficiency in Microsoft Office applications
• Good time management with ability to handle pressure and multitask under tight timelines
• Ability to work with limited supervision and through extended hours when needed
• Working experience in Solar/Semiconductor/Electronics manufacturing industry is advantageous.

About APEX Exchange:

APEX Exchange is an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits for Publicis Media Clients. These opportunities take many forms, such as inventory discounts, guaranteed outcome buying models, and bespoke packages, but ultimately always answer a strategic or business challenge that our Clients are facing.

We work closely with our media partners to identify these opportunities, and then take on a principle investment position in order to make them come to life on behalf of our Clients.

APEX is one of the fastest growing global solutions, with teams across the Americas, Europe, and Asia Pacific, and is at the heart of Publicis Media’s value proposition for Clients.

In Asia Pacific specifically, Singapore is one of four APEX hubs, alongside China, Australia, and India.

Description:

As the Programmatic Specialist you will be required to support the Programmatic & Social Manager and Operations Lead to ensure the accurate and timely delivery of all operational functions. This role sits within the Singapore Center of Excellence, servicing Singapore and Southeast Asia APEX Guaranteed activities.

This will include campaign planning, campaign setup and activation mindful of KPI goals, reporting and insights. The successful candidate will work with cross function teams including the local APEX Account Management team to ensure accurate consolidation of media plans and IOs are shared to the Agency teams. You will also work with the Analytics Manager on all reporting needs, as well as Finance teams for campaign reconciliation.

The ideal candidate will have prior online trafficking and campaign management experience, strong analytical and communication skills, and prior experience with bid management platforms and active campaign optimization.

Key Responsibilities:

• Manage end-to-end execution of programmatic buys: understand business objectives and provide strategic recommendations as well as campaign set up, QA, analysis, and optimization.
• Respond to media RFPs and create new media proposals for assigned brands - effectively communicating digital strategies and rational for tactical approaches for each campaign.
• Responsible for the success of campaigns through management and optimization of media buying to meet media metrics /business goals.
• Proactively monitor and track performance across all campaigns and regularly review campaign performance with his/her unit.
• Provide regular insights to Agency account teams detailing performance, campaign optimizations, and new opportunities and manage monthly bill/pay and spend reporting coordination.
• Participate in regular knowledge sharing sessions to provide content, discuss learnings and propose new strategies for optimizing and enhancing campaign performance
   

COMPANY DESCRIPTION

Founded in Norway in 1996, REC Group is an international pioneering solar energy company with a strong footprint in North America, Europe and Asia. We are part of Reliance Industries Limited (RIL), a Fortune Global 500 company that shares our passion for bold innovations that empower people with clean energy solutions and drive global energy transitions. A trusted partner for customers, consumers and employees, we are "Solar's most trusted"!

RESPONSIBILITIES

This is a quality engineering position. The incumbent shall execute the quality assurance role with good technical rationale and understanding, acquired from developing an appreciation of the industry practices, and applicable technology developments.Scope of work includes quality assurance planning, supplier management, in-process quality control design and outgoing quality controls. Fresh graduates are also encouraged to apply, and for those who wish to make a career in Quality in a World Class High Tech Manufacturing Facility in Singapore.

Essential Duties and Responsibilities:

Quality Assurance Planning

• Develop and implement quality control plan for adequacy and suitability for the production and during new product introduction
• Drive improvement of material, process and product quality by monitoring quality indicators (SPC, defect rates)
• Non-conforming materials and products management
• Benchmark, develop/innovate and implement inspection methods and procedures to meet quality objectives, product quality, quality assurance, technical goals and productivity savings.
• Support customer audits and 3rd party inspection routines (by way of preparing quality data presentation, technical write ups)

Supplier Management

• Manage the qualification of new materials/suppliers & incoming quality of the materials
• Drive supplier quality through audits to ensure conformance to specification and continuous improvement in system, procedures and processes.
• Drives supplier performance through processes, efficient rating system and reviews.

Supervision of Quality Inspectors that support Production Operations

• Manage team of quality inspectors on daily routines and communications
• Plan shift activities with inspector team leads

Projects

• Develop understanding of product reliability and its corresponding components' contribution (based on product performance characterization and defect understanding)
• Support product qualification process (Provide quality requirements in FMEA, SPC, DOE, Control plan and other processes and procedures as required/suitable)

Quality Management System

• Participate in internal quality audits to drive conformance and continuous improvement in product quality
• Execute in accordance to QMS requirements (ensure timely updates to documents, WI, SOPs)

Communication and Presentation

• Ability to communicate and present at all levels of the organization.

Technical / Professional:

• Minimum bachelor's degree (engineering discipline). Preferably Mechanical or Electrical.
• Engineering knowledge in SPC controls or lean and six sigma methods and software tools.
• Engineering knowledge in using quality tools for problem solving
• Aptitude in higher level use of Excel (E.g.: Formulas and Macros) is an added advantage

Technological:

• Interest in following up and developing understanding of the technological developments in the industry on both products and components
• Expect to develop as an expert in Quality Management Systems and related standards and requirements (ISO 9001, IEC62941), if not already adept.
• Experience in reliability engineering would be advantageous.

General:

• Strong sense of ownership and self-motivation, good initiative, work independently.
• Proactive working attitude hands on approach
• Ability to handle experimental planning and perform product testing and report writing.
• Excellent presentation, interpersonal and communication skills with demonstrated ability to communicate effectively with all levels of management, both internally and externally
• Good time management with ability to handle pressure and multitask under tight timelines
• Willing to travel

People / Relations:

• Ability to interface and communicate effectively with cross-functional team and external

We’re looking for a Scheme Compliance Technical Specialist to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission, grow as a professional, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

The Spend Ops team is supporting the Product on building: reliable, convenient and eventually free product to spend anywhere in the world.

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Job Summary

The Scheme Compliance Technical Specialist is responsible for ensuring the Spend Ops team’s technical and operational compliance with Visa and Mastercard scheme requirements. This role involves monitoring compliance, implementing technical solutions to meet scheme standards, conducting audits, and providing guidance on regulatory requirements specific to payment card industry schemes.

Key Responsibilities

• Regulatory Compliance:

  • Ensure compliance with Visa and Mastercard regulations, including Payment Card Industry Data Security Standards (PCI DSS).

  • Maintain up-to-date knowledge of Visa and Mastercard scheme requirements, regulations, and industry best practices.

  • Contribute to the development and implementation of technical compliance policies and procedures.
     

• Technical Implementation:

  • Work with development teams to ensure that systems and applications meet Visa and Mastercard compliance requirements.

  • Contribute to the implementation of technical controls to comply with scheme standards.

  • Perform regular assessments of systems to identify and mitigate compliance risks.
     

• Audits and Assessments:

  • Contribute to internal audits of technical systems to ensure adherence to Visa and Mastercard compliance standards.

  • Prepare for and facilitate external audits and assessments, ensuring all necessary documentation and processes are in place.

  • Identify and address compliance risks and gaps, providing recommendations for remediation.
     

• Training and Communication:

  • Support the development and delivery of training on Visa and Mastercard compliance requirements.

  • Communicate compliance policies, updates, and changes to relevant stakeholders.

  • Provide technical guidance and support to departments and teams on compliance-related issues.
     

• Reporting and Documentation:

  • Maintain comprehensive records of compliance activities, audits, and assessments related to Visa and Mastercard schemes.

  • Prepare detailed reports on compliance status, issues, and actions taken.

  • Ensure accurate and timely submission of compliance reports to Visa, Mastercard, and other relevant regulatory bodies.
     

• Continuous Improvement:

  • Stay informed about changes in Visa and Mastercard scheme requirements and industry standards.

  • Recommend and implement improvements to compliance programs and technical processes.

  • Collaborate with cross-functional teams to integrate compliance considerations into business operations and system designs.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The Technical Operations Specialist is responsible to perform Manufacturing operational readiness activities which include, but not limited to, temporary Change Requests, SOPs, pre-campaign trainings and other associated tasks that are required prior to and during process campaigns. The Technical Operations Specialist is also involved in driving continuous improvement initiatives within Manufacturing.

The individual should have excellent communication skills and should be able to demonstrate agility with changing priorities on deliverables.

Key responsibilities:

• Initiate and complete temporary Change Requests along with corresponding redlining of batch records prior to the start of a required process run.
• Responsible for creation and revision of Manufacturing Standard Operating Procedures (SOPs) and other associated documents such as Performance Measures (PMs) etc.
• Create pre-campaign training package prior to upcoming campaign for operation related learnings from previous campaigns.
• Participate or Lead and facilitate continuous improvement initiatives pertaining to Manufacturing.
• Manage the execution of any other operational activities such as CAPAs, change request tasks, draft protocols for wet test execution, CSCC initiation etc. as assigned.
• Support with other activities such as defective material inspection and audit support.
• Collaborate interdepartmentally to drive assigned tasks to completions.
• Manage existing systems to track status of existing tasks such as SOP revisions, CAPAs/Change Requests to ensure timely closure.
• Identify areas of improvement and initiate tangible initiatives within Manufacturing leading to business aligned benefits.
• Provide guidance and mentorship to junior members of Tech Ops Team.
• Perform any other duties as assigned by your Lead/ Manager.

Key requirements:

• Degree in Engineering (Chemical/ Biochemical) or Science (Biochemistry/ Chemistry/ Microbiology) related disciplines preferred.
• Knowledge of Engineering and Biopharmaceutical processing.
• Familiarity with FDA & EMA GMP and regulatory requirements.
• Strong communication skills – Clear and concise communication with internal and external stakeholders, effective communication of change management.
• Excellent written and oral presentation skills.
• Able to lead and effectively facilitate projects with cross-functional department involvement.
• Track record in completing projects under tight timelines.
• Strong proficiency in standard Microsoft Office applications e.g. MS Word, Excel and PowerPoint.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

OVERVIEW

Working in Rights & Revenue Protection (RRP), the Anti-Piracy Specialist will be responsible for contributing to various aspects relating to the protection and enforcement of Sportradar’s audio-visual products. The role demands an experienced and diligent intelligence professional with direct experience in tackling the issues surrounding illegal streaming.

THE CHALLENGE

• Conduct intelligence investigations using an all-source approach across a range of tasks
• Perform OSINT and CYBINT/DNINT research and analysis in order to capture evidence and deliver actionable recommendations
• Develop and maintain key aspects of RRP’s anti-piracy provision including identification and implementation of new technologies
• Produce a variety of products including both short and extensive written intelligence reports as well as legal briefings
• Research and evaluate jurisdictional obstacles for content protection

YOUR PROFILE

• 2+ years experience in a related operational field; content protection, internet investigations, illegal stream prevention, rights protection, law-enforcement or cyber security
• Proficient and demonstrable expertise in OSINT, HUMINT and CYBINT/DNINT methodologies and trade craft
• Evidence of professional engagement with the wider anti-piracy ecosystem (ISPs, app hosts, social media platforms, other communication channels)
• Fluency in English essential and another priority language preferred (Arabic, Mandarin, Russian, Turkish or Vietnamese)
• Some knowledge of programming languages (JavaScript, Python, Ruby, HTML) preferred
• Knowledge and interest in sports, international betting and anti-piracy landscapes
• Aware of IP protection legislation and implications
• Experience of intelligence analysis software including i2 Analyst Notebook
• Exceptional report writing and presentation skills
• Strict personal standards of confidentiality and security
• Flexible to adapt to changing priorities, able to work to tight deadlines and willingness to travel

OUR OFFER

• Work alongside a team of young, enthusiastic sports and intel-industry experts
• Competitive salary (based on experience)
• Flexible working environment
• Travel

• Legislative and regulations are integrated into operational activities.
• Annual HSE and Quality plan in place.
• Implementation and monitoring of HSE and Quality and plan.
• Verification of the overall wellbeing of the organisation health thru planned and ad hoc internal and external audits and inspections.
• Consolidation and upward reporting of HSE and Quality indicators.
• Take personal responsibility for HSE.

Requirements:-

• Min Bachelor Degree in relevant subjects with at least 6 years of relevant experience.
• Certified Safety Officer.
• Competency in OSH and Quality in terms of audit and implementation.
• Proficiency in written and verbal English
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office.

Order Processing Specialist

LODEC ASIA (TRADING AS NILO ASIA) PTE. LTD.

Jurong East

Job Description

Lodec Asia (trading as NILO Asia) Pte Ltd is an international trading company with offices in Singapore, Germany, Shanghai, Thailand, and South Africa specializing in non-ferrous semi-finished metals such as Aluminium, Copper, and Brass products. We proud ourselves with a young driven team and fast-growing business.

For our office in Singapore we are looking for a Order Processing Specialist for the South American and European Market

Job Description:

Manage the day-to-day administrative tasks related to orders and the logistical aspects of moving cargo. Enter orders into SAP, issue shipping documents, and communicate with customers and suppliers regarding open orders. Provide administrative support to the sales team.

Primary Accountabilities

- Manage order processing in SAP, arrange shipments, issuing order supporting documents, prepare full set of shipping documentation

- Communication with customers and suppliers on delivery related matters

- Coordinate and arrange shipment via Sea-, Train-, Airfreight

- Vendor management, including freight forwarders and cost suppliers

- Responsible for Purchase Orders in terms of documentation and planning

- Proactive communication with customers & suppliers as well as freight forwarders on all levels

- Communication with Finance Department concerning accounts related matters

- Assist Sales Personnel with issuance of Quotations & Enquiries

- Handling of material claims

- Attend to incoming calls and emails

- Any administrative duties that might be assigned from time to time

Requirements

- Min 3 years of experience in Sales & Order Processing in a fast-paced work environment

- Fluent in English and preferably one other language

- Proficient in MS Office applications

- Strong communication skills

- Must be Singaporean or Permanent Resident

- Must be able to work with minimal supervision with a proven ability to multi-task, respond to needs quickly and efficiently as well as prioritize work with a strong attention to details

- Must have team spirit

- Willingness to make decisions and ability to take responsibility

- Possess a can-do attitude, proactive and solution-oriented

Job Highlights

• Hybrid 2 days a week work from home
• Company transport provided at multiple MRT stations

Job Description

• Provide end user support for SAP and IT applications
• Involve in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction
• Documentation of business requirements and application design such as user guides, functional specifications, technical documentation, sign offs, etc
• Perform systems unit tests and assist end users in User Acceptance Test for change requests and projects
• Collaborate with Group IT on project requirements and standards
• Assist and support in project implementations in SG
• Liaised with external parties for integration interfaces
• Prepare training materials and conduct training to users

The Successful Applicant

• Bachelor's degree in Information Systems or equivalent
• 1-2 years’ experience in SAP related environment is preferred
• Proficient in ITIL - Incident and Problem Management, Change and Release management,
• Good knowledge in any of the following SAP modules, SD, MM, FICO, WM/EWM, PP, BI tools
• Experience in end user support
• Excellent analytical and problem-solving skills
• Excellent communication skills
• Good understanding of IT Service Management processes

Who We Are

At Beca we love Smart Buildings. We are passionate about helping our clients achieve great outcomes by leveraging digital technologies and Smart solutions. We want our clients to be able access the leading solutions on the market, and we seek to guide them on the practicalities of integrating modern technologies into new and existing buildings.

Beca’s Smart Building experience spans a broad range of building project types, from large campuses comprising dozens of buildings to small tenancy fit-outs. We have helped these building owners and tenants use the latest generation information and communication technologies to increase operational efficiency, share information and improve the quality of services to all stakeholders.

We are proud of our track recording developing creative and reliable solutions that solve our client’s real challenges; from increasing facilities staff effectiveness, to strengthening site security, to providing building users with direct control of their personal environment.

As independent advisers, not affiliated with any vendor, we develop technology solutions that can be cost efficiently delivered by a range of suppliers. We design system architectures that are reliable, meet data privacy standards and can be integrated with external systems using industry standard protocols. Our Smart Buildings consultants have a practical working knowledge of the delivery of solutions that integrate sensors, networks, and software applications.

We are seeing growth in the Smart Buildings space in Singapore and we are looking for an equally passionate consultant to join our dedicated Smart Buildings team.

About Beca

Beca is one of Asia Pacific’s largest independent advisory, design and engineering consultancies. After a century of operation, we have grown from a family-owned business to one of the most progressive, client-centric professional services consultancies in our region. We have more than 4,000 employees in 21 offices around the world and have delivered projects in more than 70 countries.

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make every day better. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships and use our skills and systems to empower innovation; helping our clients shape communities, optimise their assets and streamline their operations.

Our employee-ownership model remains key to our future. It underpins our commitment to building and sustaining long-term relationships with our clients, it helps drive our positive, purpose-driven and growth-oriented culture, it sets us apart from our competitors, and it gives meaning to our social contract.

While our experience has been 100 years in the making, it is the fresh talent we're nurturing, the innovative thinking we're developing and the connections that we're forging that get us most excited for the future.

We are currently recruiting for Audio-Visual and ICT Specialist to join our Digital and Building Technology team. This position will be based in our Singapore Office.

About You

As an Audio-Visual and ICT specialist at Beca, you will play a crucial role in designing and implementing audio-visual systems for our clients. You’ll collaborate with project teams, clients and stakeholders to deliver high-quality AV ICT solutions that enhance communication and collaboration for some high-profile developments in Singapore.

Responsibilities

● Design and develop audio-visual (AV) systems for various projects including commercial spaces, educational institutions, healthcare and entertainment venues.

● Create detailed AV system designs, including layout plans, wiring diagram and technical specifications for meeting rooms, conference spaces, and other workspaces.

● Work with clients and project teams to understand requirement and provide innovative solution.

● Collaborate with architects, engineers, and interior designers to integrate AV solutions seamlessly into building designs.

● Perform site visits to assess and verify project site conditions.

● Support project implementation by providing technical guidance and resolving design-related issues.

● Assists in the preparation of technical proposals and cost estimates.

● Stay updated on industry trends and emerging technologies related to AV systems.

Pre-requisites

● Diploma or Degree in ICT/Engineering/Audio Visual or audio-visual certification.

● Minimum 5 years of audiovisual consultancy experience and in designing and implementing AV over IP, AV systems such as Crestron, Extron etc. and audio processing tools.

● Proficiency in AV software, control systems, and audio processing tools.

● Experience in acoustics design or stage lighting will be an advantage.

● Strong problem-solving skills and attention to detail.

● Proficiency in English for technical writing and presentation.

● Excellent communication and client-facing abilities.

Job Highlights

· Career Advancement

· Medical Allowance

· AWS & Variable Bonus

Why Beca?

We offer a comprehensive career growth and development programme along with a vibrant and supportive team environment. If you enjoy working for an organization that values partnership, tenacity, enjoyment and cares for its people and clients, then look no further than Beca.

If this sounds like the opportunity you have been waiting for, apply now with your CV and cover letter online today.

Please include the following information in your resume:

• Education background
• Work experiences
• Reason(s)for leaving
• Current and Expected salary
• Date of availability / Notice Period

The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential.ctly confidential.

ROLES AND RESPONSIBILITIES

1. Collect feedback and craft various problem statements within the organisation to support innovation pipeline and to ensure that each stage of the design thinking framework process is applied to each initiative.
2. Assist Head of Innovation in to framing and crafting the appropriate narrative for project briefs, progress reports, etc.for each new innovation to be tested and or deployed.
3. Scoping and managing innovation initiatives / projects for feasibility of solutions/products to solve unique problem statements faced by the YCH Group’s world class operations and customers.
4. Deployment of various solutions in accordance with the company’s innovation roadmap. This includes, but is not limited to, project management, gathering of requirements, solution design, implementation, verifying efficacy of proposed solution, training, etc.

JOB TASKS AND SPECIFICATIONS

1. Work with the Head of Innovation to design and implement innovation projects throughout the innovation cycle (from problem statement framing, requirement gathering, project management and ideally regional deployment of successful projects).
2. Management of innovation initiatives / projects, including working closely with various stakeholders to collect project requirements, timeline management, obtaining budget approvals and presentation to appropriate management.
3. Lead in finalising relevant agreement, managing innovation partners/vendors and organising project meetings where required.
4. Assist in the tracking of various project status and maintaining records of project meetings for ease of measuring and acting upon stakeholder / innovation partner feedback.
5. Assist in the generation of reports, including budgetary control and commercialisation outcomes.
6. Executes initiatives to achieve overall continuous development goals and driving innovation culture development within YCH Group.
7. Monitoring and analysis of innovation technology trends that could improve the company's services and performance.
8. Collaborate with external partners, vendors, and industry experts to explore collaboration opportunities and access innovative solutions and technologies.
9. Perform other job-related tasks / projects as and when necessary or as required by the superior.

REQUIREMENTS

• Degree or Diploma preferably in Information Systems, Computer Science, Information Technology, Engineering, Supply Chain or equivalent.
• Solid knowledge and understanding of IT systems and supply chain operations.
• Proficient in project management, solutioning and data analysis.
• Innovative, creative, inquisitive and able to work both independently and as a team player
• Ability to interact and work effectively across functional teams and at multiple levels within the organization.
• Organized and possesses ability to manage multiple projects or tasks concurrently.
• Strong follow up and diligence in seeing projects to completion.

The primary responsibility for the role is, as the regional level Center of Expertise, drive the IEM and OEM business development and customer engagement in Key verticals and OEM business by building strong process and application expertise of the vertical and OEM business, developing good relationship with regional Headquarters to make the Grundfos Brand the preferred strategic partner in the role of Center of expertise

Regional level KAM strategy:

Prospect, promote and secure annual or long-term key account framework agreement with IEM and OEM customers.

IEM:

· Contribute to the development of selected vertical and key account development strategy, including but not limit to collecting the industry trends and insights, screening out key accounts target, driving/facilitate/contributing to the value proposition development for the specific verticals, apply OOP approach and leverage resource to support IEM business, etc.

· Identify and develop channel to the IEM market.

· Collaboration with sales team in the deployment of account plans and sustainability initiative.

· To develop and consolidate sales tools relevant for IEM value base selling.

· Proactive follow up with Global IEM team and S & M team on Global IEM activities including marketing and implementation in APAC mainly with IEM as a sales transformation track COE, also in collaboration with other sales transformation track core team related to IEM business.

OEM business:

· Work with global OEM KAM team and Global Solution & Marketing team to identify and develop the Co-Creation opportunity together with area sales team and regional SD&TKAM.

· Design and organize regional level knowledge sharing and competency building initiatives with the help of Global Sales and Aftermarket Transformation team, Global BD and regional team. For example, IEM vertical package or value based selling package learning or customization based on IND APAC market needs; Provide content to enrich IND wiki with APAC industrial end user or OEM business know-how, etc

· Monitor and report on pipeline, order intake, sales, profitability (direct and indirect sales) and provide deep analysis and business recommendation to regional and area sales leaders.

· Drive and support the strategic conversation and value based selling dialogue with key decision makers in IEM and OEM to position Grundfos as a knowledgeable partner.

· Discover opportunities within the verticals of served market, provide business recommendation and expertise support to improve the overall performance of leads generation and follow up by sales team using IRR and leverage business intelligence to indicate market opportunities.

· Collaborate with internal stakeholders to ensure we are perceived as highly customer Centric and collaborative ensuring ONE-GRUNDFOS.

Other ad-hoc tasks or project as and when required

Food Safety, Sanitation Standards :

• Prepare for and lead annual HACCP, ALLSAFE, SGClean audit
• Champion Food Safety and Hygiene standards
• Ensure the strictest compliance to food safety standards and management for the Rooms, F&B and Culinary divisions.
• Conduct regular checks on the maintenance/upgrade of sanitation and hygiene standards to ensure safety of food served to guests and employees.
• Ensure all touch-points and work areas conform to required Hygiene and Sanitation levels.
• Responsible for effective and efficient maintenance of up-to-date records and required documentation related to the Hotel's sanitation and hygiene efforts/program
• Responsible for cleanliness and orderliness of all office/admin areas
• Conduct and chair monthly ALLSAFE/HACCP Meeting
• Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
• Conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
• Key liaison with external agencies (laboratory, government bureau, assessors, health inspectors, etc.) on sanitary matters.
• Support any Accor Hotels in HACCP when the needs arises

Projects Assistance :

• Prepare documentations, submit applications and follow-through with all hotel projects eligible for Government Support schemes
• (Project-based) Participate in relevant new project implementations or launches with systems set-up/data submission

Corporate Social Responsibility :

• Assist in driving CSR (Corporate Social Responsibilities) activities and events for the Hotel.
• Liaison with Charity bodies, organizations on logistics and communicate, solicit volunteers and participants for the events.
• Maintain regular and effective communication with Heads of Department providing or requesting information as is necessary to the smooth running of the hotel.
• Any other reasonable request within your range of competence as required by your Manager.

Practice the Sofitel Values in daily operations:

• Demonstrate The Passion for Excellence by endeavouring to exceed expectations.
• Consider each guest and internal guest as a unique individual and demonstrate personalised service and The Essence of Pleasure.
• Positively contribute in working in a culturally diverse environment and be open to new ideas. Accept criticism and observations and use them positively to make improvements in The Spirit of Openness.
• Observe Brand Magnifiers with all guest interactions.
• Share the art of French hospitality: French Elegance/ The French Touch.
• Contribute to developing a truly diverse team of hospitality professionals.
• Communicate openly and honestly with other ambassadors and recognise their outstanding achievements and reward them for superior performance.
• Refer to the Sofitel Standards and ensure compliance in every way.