Key Responsibilities

• Lead on the initiation and scoping of new projects.
• Coach and lead the business analysis team, determining the right approach for the team to take and evaluating this through the life of a project.
• Create a compelling case for change with a detailed business case, developing a consistent approach to business case development and tracking.
• Promote and encourage a highly collaborative, engaging, and inclusive working practice and culture within the team and throughout the organization.
• Manage stakeholder relationships, establishing and meeting of stakeholder objectives up to and including CXOs.
• Set the methods and standards for eliciting requirements, defining standards and quality targets whilst managing multiple stakeholder perspectives and expectations.
• Identify business problems/opportunities and define the most suitable approach to ensure that recommendations fit with strategic business objectives.
• Act as a recognized expert, continuously reflecting and challenging the team and creating an environment for success.
• Ensure customer needs are understood and met by the team. Apply strategic thinking in how to provide the best service for the customer.
• Provide business process design and documentation expertise, recommend business process and/or system improvements using formal and informal techniques. Lead the development and implementation of these improvements/new processes.
• Provide guidance and feedback on how to improve the quality of the business analysis team and ensure that changes implemented result in a positive customer outcome.

Experience

• 15+ years of experience building and developing business solutions
• 5+ years of experience in developing business analyst’s team
• Experience of working in an Agile environment – financial services background is preferred
• In depth understanding of Insurance, Insurance products, market and processes is advantageous
• Management and leadership of a team of 15+ business analysts
• A background of working on technical and non-technical projects from a lead BA point of view.
• Proven experience of developing a team of Business Analysts working across different areas such as resource management, succession planning and personal development.
• Target Operating Model (TOM) operational and procedure experience
• Extensive knowledge in development of detailed business cases, capturing benefits and benefits realization.
• Expert in business modelling and business process engineering.
• Extensive experience of planning and prioritization of demand to support the organization.
• Excellent communication skills knowing how to deliver effective and engaging presentations at Executive level
• Ability to articulate complex, technical concepts to non-technical audiences, and the ability to think out of the box.
• Experience leading business analysts from a junior level to mid-level and guiding them to follow industry best practice and excel in their role as they grow their career at Prudential Singapore.
• You will also be looking after the business analysis team from a day-to-day managerial point of view, this will involve working with the team to support career development, day to day project assignments and all other administrative leadership duties.

Key Competencies

• High level of drive, initiative, and determination
• Highly adaptable in dynamic environments
• Ability to collaborate with intra-organization and cross-organizational teams
• Ability to manage complex situations and offer transparency
• Ability to deliver concise and effective communications
• Excellent verbal and written communication and personal effectiveness
• Good Microsoft office skills including PowerPoint, Excel, and Project; specifically, the individual must be able to craft excellent presentations relevant to the audience
• High level of self-awareness of capabilities, strengths, and developments areas

Education

• Bachelor's degree in information technology, computer science, business administration or related field; MBA or other relevant degrees will be added advantages

Workforce Transformation Specialist/Consultant

Be the Workforce Transformation expert in your Industry! We are looking for passionate executives from various sectors and industries to join our team to support companies in developing a ready, relevant, and resilient workforce alongside business strategies that will address current and future needs.

Job description

• Translate strategies into actionable outcomes such as technology adoption, job redesign, and skills upgrading to drive workforce and business transformation and growth.
• Assess skills development gaps in the company, identify company training plan and programmes
• To mobilise workers and companies on jobs and skills development
• Establish mechanism to coordinate outreach and gather ground feedback.
• Coordinate the implementation plan of skills and jobs together with various key stakeholders
• Analyse the adoption rate, transformation and training status and make recommendations to encourage adoption rate

Requirements

• Bachelor ’s Degree in related field, or equivalent work experience
• Over 3 years’ experiences in HR/Workforce Change Management, HR Strategy and Agile Transformation
• Possess strategic thinking ability, with an eye for operational details
• Self-driven and results oriented
• Passionate and good team player
• Good communication, interpersonal and influencing skills.
• 10 Positions Available

Office Location: Singapore, Central

Interested candidates kindly forward your CV to [email protected] (Yamamoto Junior Lim, Reg No:R22110232). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling allocated cases on the Involved Line(s) of Business assigned following the established standards, procedures and guidance to deliver excellent customer services.

Involved Line(s) of Business
Casualty including Schemes and Packages (Commercial and Personal Lines)

Job Duties:

• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Identify and investigate suspicious / fraudulent claims under supervision.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organize and use approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
• Provide guidance and assistance to claims associates when necessary.
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Additional duties and responsibilities as warranted including ad-hoc projects.

Essential Requirements:

• Relevant academic qualifications with a minimum of 3-4 years solid claims handling experience in the Involved Line(s) of Business.
• Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII or meet minimum local mandatory qualification requirement such as Certificate of General Insurance (“CGI”) from the Singapore College of Insurance.
• Apply planning, prioritization and organizational discipline in managing workload and focused on priorities
• Ability to exercise sound judgment and analytical ability.
• Possess strong negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skill and customer service-oriented attitude.
• Ability to work on relevant PC applications.

Claim Specialist and Assistant Operation Manager - Logistic [3770]

• Working Hours: Monday-Friday [9am - 6pm]
• Location: Harbourfront
• Salary: $4,000-$5,000 (With AWS only, no bonus)
• Other Benefit: AL, Medical & Dental Reimbursement; Mobile Reimbursement

Requirements:

• Diploma or equivalent qualification
• Minimum 2 years of relevant experience

Jobs Scope:

• Identify potential Claim (Customer, 3rd party service provider or internal department) and coordinate with insurance team appropriately and open claim file accordingly.
• Discuss with internal department and response to claim notification from customer and/or 3rd party service providers. (Carriers, Haulers, Rail operators, Terminals, Local Authorities)
• Lead and guide in claim incident management. (including other Business Units)
• Verify the liability based on the SOP, agreements, terms and condition whenever appliable.
• Liaise with internal departments, business units and 3rd parties to mitigate and minimize further losses, damages on running claim cases.
• Propose cost recovery whenever applicable and possible.
• Attend claim related documents (e.g. LOI, Liability or No further liabilities letters, invoices etc)
• Follow up with other offices, business units, department and 3rd parties on running/open claim cases.
• Updates insurance team, Rotterdam claim department and management on open claim cases and share the monthly/weekly overviews.
• Assist Operation manager on operational related matters as assigned. (to meet KPI targets and improve operational efficiency)
• Other ad-hoc duties and initiatives assigned

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Responsibilities:

Plan and organize medical education events: (20%)

• Implementation of medical education programs across APAC

• Management & implementation of professional education programs across APAC including cadaver and sawbones workshops, symposiums & insights events and activities

• Coordinate and implement International VSP program (Visiting Surgeon Program) including processing of all relevant documentation to medical boards & hospital authorities to gain access to the operating theatre

• Oversee surgeon engagement in relation to product training initiatives, including face-to- face and online forums

Data collection and management: (30%)

• Lead & Manage APAC Meded Data and KPI Dashboard

• Evaluate the effectiveness of educational programs and materials, and make recommendations for improvements

Digital Platform Management: (40%)

• Lead & Manage S+N Academy Mobile Application & other digital platforms

• Lead & Manage APAC Data Asset Management with latest toolkits, templates, flyers, brochures, and design and develop APAC SharePoint website.

• Manage VR, Simulation trainings and associated analytics.

• Manage Broadcasting studio time slots and coordinate with the AV team

Ensure compliance with regulations: (10%)

• Proactively build & retain knowledge & expertise on S&N compliance policies and

documentation requirements ensuring all are met in relation to each professional education event

· Lead & manage Royal College of Surgeons required documentation for SN Academy

Requirements:

• Minimum of 3-5 years of experience in medical education or a related field.

• Strong project management skills, with the ability to manage multiple projects simultaneously.

• Excellent written and verbal communication skills.

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Position

In a challenging and multicultural environment, we seek an application deployment and support specialist to join our Release Management (RMG) team of core banking IT domain.

Overview: The candidate will be responsible for Software Deployment in Integration and UAT environments and to provide technical support L1/L2 for the International core banking eco-system of the bank running worldwide.

The core banking eco-system includes 25+ applications covering accounting, financing trade, payments, client referential data, risk management, local regulatory reporting and Head Office reporing.

Work in close interaction with Project Stakeholders (Application Development team, Application Support team, Production team, Business entities) in order to deliver worldwide the various Strategic, Tactical and Regulatory projects multi year roadmap.

Main responsibilities

• Application deployment and level 1&2 support during SIT, UAT and production implementation for the core banking system of the bank (for Asia, Europe, Middle East and Africa).
• Follow UAT issues and enquiries from business users until their appropriate closure (incident communication, root cause analysis and permanent resolution).
• Engagement with development teams on a regular basis. Appropriate escalation of critical queries.
• Monitoring of batches to ensure that any incident is solved in a timely manner.
• Contribute to continuous improvement and improve DevOps tools.
• Prepare and maintain installation instruction documents, technical procedures and release procedures.
• Act as point of contact for assigned relese activities and Coordinate with various contributors from End Users, Application development and support to production services for smooth roll-out of the relelases worldwide.

Qualifications and Profile
The candidate should have a related diploma (IT, Finance) with up to 6 years experience in application deployment and support, with exposure to Banking industry.

Technical

• Hands on experience on Java, SQL, UNIX, Shell scripting, Jetty
• Hands on experience on RDBMS Oracle 12/19, PL/SQL and Control M.
• Hands on experience on Docker EE, Kubernetes, Argo CD.
• Exposure in DevOps tools like Jenkins, Master Deploy etc.
• Exposure in Elastic search (KIBANA), Grafana
• Exposure in data warehouse and business intelligence tool (SAP Business Objects) is an advantage.
• Exposure in ETL tools is an advantage.

Nice to have

• Good knowledge of all phases of the system development and implementation life cycle (SDLC).

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills.
• Strong analysis, problem solving and troubleshooting skills.
• Self motivated and excellent team player.
• Perseverance and diligence towards attaining goals and effective time management.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Duties & Responsibilities

Handling of customer questionnaires or documents related to product information, regulatory and religious compliance.

· Completion of customer questionnaires or documents related to product information, regulatory and religious compliance.

Provides regulatory technical support

· Work closely with the PIRA Manager to represent company and participating in trade association meetings.

· Provide technical support to customers and internal departments (sales, creation, operations, etc.) on product information and regulatory issues.

· Keep abreast of current food and flavour legislation and product information.

· Provide support to ensure appropriate regulatory and religious compliance of raw materials and flavour products. This includes legislation within Asia Pacific region, Halal, Kosher, GMO, Allergen and any technical product information related to flavour, food additive and food ingredients.

· Assist to contact relevant Government authorities accordingly to clarify any regulatory-related issues.

· Collaborate and interact as required with relevant personnel from other departments to communicate regulatory requirements.

· Provide support to the PIRA Manager in relevant SAP projects so as to have continuous improvements in the regulatory function. Assist to maintain regulatory and religious documentation system accordingly.

Manage religious management systems and support food safety management system

· Support in applications and audits to certify products Halal with MUIS. Tasks may include the following:

o Contact point for MUIS for routine Halal applications

o Assist in the activities required to coordinate the internal Halal audits

o Provide relevant support in any external audits involving Halal

o Assist in sustaining relevant communication or projects involved in order to ensure that continuous improvements are being made to the Halal Management System accordingly.

WSH related responsibilities

Able to follow Workplace safety and health system and in-house safety rules implemented at the workplace

Able to follow company Standard Operation Procedure and Risk Assessment

Able to comply Workplace Safety and Health guideline

Reporting incident/accident to company Workplace Safety and Health Manager

Able to report/inform HR on Personal Health Risk and Mental well-Being

Not engage in any unsafe or negligent act that may endanger yourself or others working around you

Use Personal Protective Equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment

Experience

Diploma in Food Science, Chemistry, or related courses with at least 7 years of relevant experience in flavor or food and beverage industry

Bachelor's degree in Food Science, Chemistry, or related Science courses with at least 5 years of relevant experience in flavor or food and beverage industry

At least Masters in Food Science, Chemistry, or related Sciences with at least 1 year of relevant experience in flavor or food and beverage industry

Special Skills/Knowledge Required (Technical Competency)

· Intermediate knowledge and skills on regulatory knowledge to provide advice to stakeholders on regulatory compliance and legal matters related to support business decision making

· Intermediate knowledge and skills on regulatory risk assessment to analyse the impact of latest regulatory developments

· Intermediate knowledge and skills on measures/ practices to meet religious requirements such as Halal and Kosher in food manufacturing

· Intermediate knowledge and skills on food safety practices and quality system management in food manufacturing, in particular allergen managment

· Intermediate knowledge and skills on documentation control to facilitate referencing of process and systems information to comply with company requirements

Generic Skills (Personal Traits)

· Intermediate teamwork skill/trait: Facilitate work team activities, provide assistance and support needed by team members and promote ownership and commitment among team members to work goals to improve team performance.

· Intermediate communication skill/trait: Articulate and discuss ideas and persuade others to achieve common outcomes.

· Intermediate interpersonal skill/trait: Detect and decipher emotions of others to manage interpersonal relationships in social situations.Basic decision making skill to choose a course of action from various alternatives using a reasoned process to achieve

· Intermediate decision making skill: Make decisions in a complex setting to achieve intended goals using a structured process and multiple sources of available information.

Intermediate problem solving skill: Identify less perceivable problems and use problem solving tools and techniques to solve the problems.

Position Summary:

To proactively maintain and repair all process equipment. To maintain and improve efficiently of process equipment with minimum downtime. Keep all equipment in the best operating condition and minimizing equipment breakdown.

Position Responsibilities:

• Maintain and repair the defined plant equipment to maximize plant availability and minimize disruption to the production process.
• Ensure all maintenance activities are carried out safely and good housekeeping is maintained.
• Carry out implementation activities for minor plant modifications and capital projects, in line with defined specifications and budget.
• Takes personal responsibility for quality in all aspects of maintenance work that will have impact on product quality.
• Initiate, encourage and implement improvement projects that lead to reduce overall cost and improve cost effectiveness e.g. improve equipment reliability, standardization, etc.
• Provides timely technical advice to other departments for trouble shooting / continuous improvements to processes / systems.
• Familiar with Olam Safety Procedures, Standard Operating Procedures, Good Engineering Practice, GMP to carry out maintenance activities to high quality standards.

To be successful in the role, the incumbent should have the following qualities:

• Technician Diploma from Polytechnic or Equivalent
• Holders of Nitec/Higher Nitec with minimum 5 years in process or related industry

Overview

Scent Senses is a wholesale distributor of internationally branded luxury products, As a company focused on ensuring the end-consumer has the best possible purchasing experience, we are seeking a General Manager of quality assurance, logistics and warehouse management, who can ensure all products that pass through our warehouses are rigorously checked for quality and authenticity, have appropriate goods-tracking mechanisms implemented upon them, and complete their logistic journey efficiently.

As a manager, your role will require deep technical expertise, and managerial experience.

Job Responsibilities

You will be expected to:

1. Design and implement the company’s goods tracking mechanism to ensure complete traceability from manufacturer to end consumer.

a. You will be expected to work with the ERP systems administrator to digitize this mechanism

2. Manage a team of quality assurance officers, whose functions include

a. Ensuring correct distributor codes are present on each product

b. Visually inspecting all merchandise to ensure there are no blemishes

c. Appropriately demarcating and returning merchandise which does not meet QC standards

3. Manage a team of warehouse operators, who carry out typical CG operations.

4. Ensure logistics process error rate of <0.05%, including customer complaints and internal QA checks.

Job Requirements

As a significant point of control for the essential functions of quality control and warehousing, you will be expected to have the following experience and/or knowledge in order to carry out your functions effectively:

1) Thorough knowledge of various industry standard packaging quality assurance checkpoints, including their methods of identification.

2) Experience managing a team of at least 25 in a quality assurance function.

3) Deep knowledge and experience of goods traceability mechanisms, especially with regards to implementation of these mechanisms downstream.

4) Knowledge and experience of warehouse operations with respect to CG, especially in handling, sanitation between QC and non-QC products, goods flow, product accounting, etc.

5) Knowledge and experience working with GS1 standards and matrix codes.

6) A minimum of 15 years of experience working directly in the quality assurance field within the luxury industry.

7) Qualifications in technical industries are highly preferred.

8) Knowledge and experience in Odoo 16 software usage, especially Inventory and Manufacturing module.

Misc.

1) You will be expected to work 5.5 days. Weekday working hours are 8:30am to 6pm, and Saturday working hours are 8:30am - 1pm.

2) Sick leave and Annual leave will be in line with MOM regulations.

Key Responsibilities

· Develop and optimize SEO strategies to increase search engine rankings, including entire website architecture, content, keywords rankings on a regular basis;

· Develop keyword plans through conducting keyword research to generate content ideas and optimize existing content;

· Plan and oversee the entire website architecture, conduct full-scale technical audits and work with tech team to optimize website quality in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings

· Accelerate content production while aligning with target audience and brand voice

· Enhance engagement through the integration of visuals, videos, and infographics on your website

· Execute link building campaigns through the creation and promotion of linkable assets, outreach, and submission-based link building;

· Integrate on-page and off-page SEO (link building) with content marketing, social media marketing, and digital PR initiatives

· Analyze and measure key SEO metrics via related tools and platforms GSC, GA4, SEMrush etc;

· Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices.

Skills & Competencies

· 2+ years of experience in SEO related roles, proven results in SEO program is a plus

· Extensive background in digital content writing for various platforms, including blogs, journalism, and copywriting.

· Proven track record of driving engagement and prioritizing content's role in engagement KPIs.

· Proficient in SEO to track content performance and make data-driven improvements using best practices.

· Understanding of search engine algorithms and ranking methods

· Knowledge of keyword research and data mining tools

The Executive Group is a Singapore based events company with a growing Southeast Asian presence.  The list of services provided by The Executive Group include comprehensive event planning, installation, production and even live music entertainment services through its subsidiary companies.

If you are keen to work with a dynamic team in a lively and fun setting, we have a seat waiting for you.

Key Responsibilities

·        Develop and optimize SEO strategies to increase search engine rankings, including entire website architecture, content, keywords rankings on a regular basis;

·        Develop keyword plans through conducting keyword research to generate content ideas and optimize existing content;

·        Plan and oversee the entire website architecture, conduct full-scale technical audits and work with tech team to optimize website quality in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings

·        Accelerate content production while aligning with target audience and brand voice

·        Enhance engagement through the integration of visuals, videos, and infographics on your website

·        Execute link building campaigns through the creation and promotion of linkable assets, outreach, and submission-based link building;

·        Integrate on-page and off-page SEO (link building) with content marketing, social media marketing, and digital PR initiatives

·        Analyze and measure key SEO metrics via related tools and platforms GSC, GA4, SEMrush etc;

·        Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices.

Skills & Competencies

·        2+ years of experience in SEO related roles, proven results in SEO program is a plus

·        Extensive background in digital content writing for various platforms, including blogs, journalism, and copywriting.

·        Proven track record of driving engagement and prioritizing content's role in engagement KPIs.

·        Proficient in SEO to track content performance and make data-driven improvements using best practices.

·        Understanding of search engine algorithms and ranking methods

·        Knowledge of keyword research and data mining tools