Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction

• Liaise and interface with customers to understand and implement their requirements.
• To monitor for the following:

1. IQC, IPQC & OQC processes to conform to quality requirements.
2. Daily IQC, FQC output to meet production output & delivery demand.
3. Disposition of non-conforming products.

• Perform daily, weekly & monthly QA reports.
• Analyze and trouble-shooting production quality issues.
• Handle customers’ complaint (CAR) with effective corrective actions and close 8D on time.
• Provide training to QC inspectors.
• Perform QC inspectors’ job assignment.
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

·      Follows the instruction of test leads, test manager and/or project managers.

·      Test newly developed and existing software, features, and record any bugs or performance issues.

·      Assist in developing detailed, comprehensive, well-structured cases and review test result to determine system's functionality.

·      Design, develop and execute manual test cases

·      Design, develop and execute automation scripts using open source tools

·      Manage and track to ensure proper closure of defects detected during testing

·      Liaise with internal teams (e.g. developers and project lead) to communicate on bugs

We regret that only applicants with IT background (work experience/academic background) will be considered.

·      Positive mindset, and willing to learn new knowledge not taught in school.

·      Strong background knowledge of programming languages such as Java, Python, JavaScript, Typescript.

·      Meticulous eyes for detail

·      Ability to work with minimal supervision

·      Keen user of mobile applications

·      Proficient in English (verbal and writing)

·      Strong & effective interpersonal and communication skills, motivated, good attitude, responsible, proactive and an energetic team player will be a plus.

About Us:

JSTT Singapore Pte Ltd is a leading producer of high-quality sushi and sashimi, providing fresh and delicious products to supermarket counters across [specific regions]. Committed to excellence, we are seeking a skilled and dedicated professional to join our team as a Food Safety and Quality Assurance Officer.

Responsibilities:

As the Food Safety and Quality Assurance Officer, you will be responsible for ensuring the highest standards of food safety, quality, and compliance with ISO22000 and FSSC regulations in our central kitchen and 20 supermarket counters. Your key responsibilities include:

1. Compliance Management:

• Oversee and implement food safety and quality management systems in accordance with ISO22000 and FSSC standards.
• Conduct regular audits and inspections to ensure compliance with all relevant regulations and internal standards.

2. Documentation and Reporting:

• Maintain accurate records of all food safety and quality assurance activities.
• Prepare comprehensive reports for management, summarizing key performance indicators and areas for improvement.

3. Training and Development:

• Develop and deliver training programs for staff at the central kitchen and supermarket counters on food safety protocols and best practices.
• Keep the team informed about updates in food safety regulations and industry trends.

4. Incident Response:

• Establish and implement effective procedures for handling food safety incidents and recalls.
• Conduct thorough investigations into any breaches of food safety standards and recommend corrective actions.

5. Supplier and Vendor Management:

• Collaborate with suppliers and vendors to ensure the quality and safety of raw materials used in our production processes.
• Evaluate and approve suppliers based on established criteria.

Qualifications:

• Certification in ISO22000 / FSSC standards.
• Proven experience in food safety and quality assurance, preferably in the sushi and sashimi production industry.
• Strong knowledge of local and international food safety regulations.
• Excellent communication and training skills.

Team Summary  

 The Acceptance Solutions team in thew Product organization is a team of seller side thought leaders and execution-focused specialists, who are merchant acquiring domain experts. Our primary objective is to support our  geographic markets with the deployment and execution of seller (merchant and acquirer) solutions that increase stickiness to Visa through solving for client pain points, while generating sustainable new  revenue streams. 

What an Acceptance Solutions Manager does at Visa: 

This role will be a critical member of the AP Acceptance Solutions team responsible for supporting deployment, activation, and usage of a range of seller side solutions including Tap to Pay, Tap to Phone (and other Tap to X use cases), Pre-Disputes Services (e.g.: Verifi), Rapid Seller Onboarding, Visa Merchant Screening Service (VMSS), Visa BIN Attribute Service and other data solutions. This team also provides thought leadership in the development of new solutions, for example Biometric Payments and Digital Receipts. 

This individual will work closely with geographic MS&A and Product leads and their clients (e.g.: acquirers, payment gateways, merchants) to build client business development strategies, lead pre-sales engagements and pipeline management, and project manage client implementation & integration of these solutions and initiatives. The primary focus of this role will be Visa's dispute management solutions. 

In this role, you are expected to: 

• Serve as the subject matter expert for Visa Acceptance solutions, offering guidance to markets and client-facing teams 

• Lead efforts to expand Acceptance Solutions adoption across the Asia Pacific (AP) region, working with client-facing teams to identify potential clients, understand their needs, and demonstrate how the product can fulfil these needs 

• Develop high-quality pitch decks, business cases and case studies tailored to clients specific portfolio performances and market conditions 

• Collaborate with Global Products, Regional Products and Solutions, and AP Client Services teams on technical solutioning and implementation 

• Work with regional stakeholders, global product owners, and cross-functional teams to facilitate internal approvals and technical or process changes necessary for launching new use cases 

• Align with key cross-functional AP and Global stakeholders, and priority markets to ensure strategic and tactical alignment for long-term product vision 

• Advocate for the needs and requirements of the AP region in global product development and strategy 

• Maintain a well-organized and up-to-date repository of product materials, including service guides, specifications and other relevant information 

• Manage stakeholder expectations, keeping them informed about the product's progress, challenges, and successes 

• Work with Visa Consulting and Analytics (VCA) to analyze data and monitor live customer product performance 

• Assist in managing the product budget, financial planning and forecasting 

• Keep updated with regulatory changes and industry trends, evaluating their potential impact on the product, and adjusting the product strategy accordingly 

Why this is important to Visa 

As competition intensifies at the point of sale with growth in alternative payment methods, sustaining past growth trajectory will require Visa to continually innovate and value-add to ensure merchant preference for Visa payments. This will help Visa not only to generate incremental value-added service revenues, but also to drive relevance and active usage of core consumer payment products while deepening relationships with Visa clients. 

Job Description::

This is an Engineering Project Manager role that sits within Customer eCommerce IS&T team and is part of a team of technical analysts, engineers and project managers, who are responsible for the delivery of projects.

As a Project Manager, you are to lead a complex multi-functional engineering projects and serve as primary point-of-contact for end to end coordination and execution. You are responsible for taking the idea from conception to implementation, as well as, provide post-production support and define success metrics. You will be expected to define the technical requirements, run project schedules, handle project budget, identify risks and communicate project progress to stakeholders.

Key Qualifications

• Project management experience in software engineering. Past hands-on development experience.
• PMP certification and prior experience of managing e-Commerce projects is a plus.

Description

- Contribute to and involvement in all phases of software development lifecycle: requirements gathering, analysis, system design, development, testing, deployment, warranty and post-production support.

- Build detailed and feasible project plans to achieve objectives and track project progress. Deliver projects on time, within scope and within budget/resources.

- Work with various partners to understand business requirements and help define a high level solution. Handle project scope while ensuring technical feasibility.

- Plan resource availability and allocation throughout the duration of the project and work with worldwide team to accurately estimate project costs and monitor the actuals vs planned.

- Measure project performance, track risks, report and call out as needed.

- Ensure quality and security standards are met by the project.

- Create and maintain comprehensive project documentation.

- Be comfortable with both waterfall and agile methodologies.

- Ability to build and maintain positive relationships beyond the technology community to work effectively with non-technical business contacts.

- Establish a close working relationship with business owners and partners, understanding their immediate requirements and also future aspirations and direction.

- Experience of working successfully with a mix of permanent, contract and offshore engineers – happy to adapt to dealing with people in different time zones, from diverse backgrounds and with different objectives.

- Have technical background, with hands-on background in software development and web technologies.

- Able to go into the code repositories and understand the features/functionality offered by the platform. Past experience in scripting and debugging will be beneficial.

- Technically astute and skilled to understand complex issues and participate in discussions with the engineering teams. Be a recognized SME both technically and functionally for the platform.

- Excellent oral and written communication skills, with the ability to clearly articulate to technical and non-technical audiences and to speak authoritatively and expertly in high-pressured situations and environments.

- Quick learner and willing to challenge the status-quo while consistently striving for improvement. A natural problem-solver who demonstrates a sense of urgency, and who is willing and able to work hard to ensure that their objectives are achieved, whilst maintaining proven relationships with multiple partners.

- A real passion for technology with an inquisitive nature to understand how and why things work the way they do.

- Meticulous attention to detail and a tight focus on perfection, ensuring the highest possible standards at all time in support of Customer’s values.

Education

Excellent academic track record with a minimum of a Bachelor’s degree in a Business, Technology, Computer Science discipline or equivalent practical experience,

Additional Requirements

You will establish and understand requirements in a complex, fast moving and dynamic environment. You have demonstrable experience in working in large projects in a technical environment with multiple business and IT stakeholders along with dependencies from international teams.

You are expected to establish and drive solutions for business requirements, taking ownership for their success – both as part of project delivery and also for business outcomes. Additionally, define the functional solution considering the business requirements and priorities and balance those against the schedule and technical landscape to implement the best solution. You will need to be an experienced, results-oriented technical individual who has a track record of defining and implementing web based commerce solutions.

As a Lead Trading Operations Manager within Trading Operations Team, you will be responsible for communicating with various liquidity providers to ensure that our pricing and execution is optimised for clients and the business. You will be a subject matter expert on monitoring price streams, and execution settings, creating and rolling out our team’s standard operating procedures. This position calls for a strategic thinker with a robust understanding of financial markets and risk management.

Key Responsibilities:

• Develop and implement liquidity management strategies to ensure efficient capital utilization and maintain market competitiveness.
• Communication with liquidity providers to ensure competitive pricing and execution for clients.
• Monitor our company performance and provide strategic recommendations to make improvements.
• Develop robust standard operating procedures and trading infrastructure by collaborating with operations team, dealing team and IT team.
• Report to key stakeholders on current performances, issues, and actionable solutions and be able to take lead in completing solution building projects.

• Bachelor’s degree in finance, Economics, or related field; advanced degree preferred.
• Proven experience in liquidity management, financial analysis, or a related role infinancial services.
• Strong analytical skills and proficiency in financial modeling.
• Excellent communication and problem-solving abilities.
• Experience with Metatrader or any other trading platforms.

The Senior Accountant/Assistant Finance Manager is responsible for maintaining day-to-day financial reporting and regulatory compliance needs of our business. The person will work closely with the company's cross-country team, while reporting to head of finance.

Key Responsibilities

• Ensure timely and accurate month end closing and prepare monthly reports including monthly financial statements, cash flow statements and management reporting
• Ensure compliance of financial records and controls with corporate statutory, and regulatory requirements
• Ensure timely preparation and submission of quarterly Singapore GST returns
• Ensure overall good maintenance of accounting books
• Assist in cash flow, credit control, and receivables management
• Work collaboratively with various internal parties across the company's global offices to acquire or provide information needed for analysis, reporting, budgeting and forecasting
• Participate with team in liaising with external auditor, tax agents, and external parties for all statutory and regulatory requirements to ensure compliance
• Prepare payments by certifying documentation and requesting disbursements
• Any ad-hoc tasks as assigned

• Degree in Accounting or equivalent Professional Qualification (CA Singapore / ACCA / CPA)

• At least 3 years of accounting full set experience with strong working knowledge accounting principles, practices, standards, laws, and regulations
• Proficient in Xero & MS office
• Good time management and organisational skills to meet deadlines
• Adaptive, ble to multi-task in a startup-esque environment
• Able to work independently with minimum supervision
• Strong interpersonal skills, and good team player
• Passionate and willing to learn and unlearn, to internalize learnings

• Ample opportunities to grow. You get to propose your own ideas and see it through.
• Work with passionate, talented and driven colleagues who get things done!
• Opportunity to work cross-country and with variety of projects of different nature.
• Challenging and exciting problems that await you to solve.
• Comprehensive Health Insurance Coverage.
• W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing

Job Description:

• Analyse and Optimise Operations: Review and interpret operational data to identify issues and provide solutions that enhance service levels, efficiency, and overall process flows within the end-to-end operations, from product listing to final delivery. This includes monitoring delivery schedules, optimizing route planning, and ensuring timely fulfillment of customer orders.
• Report Preparation and Monitoring: Develop and prepare regular statistical reports, including performance reports, productivity reports, and issue-specific reports (e.g., lost or delayed orders) to monitor and evaluate operational performance. Analyze data trends to forecast delivery needs and production demands.
• Process Improvement: Conduct reviews of standard operating procedures (SOPs) to streamline and automate operations, particularly in production workflows and delivery processes. Aim to improve efficiency, reduce bottlenecks, and ensure that production outputs align with delivery schedules and customer expectations.
• Loss Prevention: Identify and analyze areas for improvement in addressing top losses, including production inefficiencies, delivery delays, and supply chain disruptions. Propose and implement actionable solutions to minimize operational risks and financial losses.
• Collaboration: Work closely with internal stakeholders, including production teams, logistics, and sales departments, as well as external stakeholders like suppliers, 3PL providers, and customers. Ensure seamless coordination between production output and delivery schedules. Foster strong relationships with suppliers to ensure timely procurement of materials and efficient inventory management.
• Project Management: Collaborate with stakeholders to identify project opportunities, compile quantitative business cases, and support project approvals and implementation. Oversee projects related to production scaling, delivery optimization, and supply chain integration.
• Complaint and Issue Resolution: Manage an internal team dedicated to investigating Level 2 customer complaints, non-conformance issues, and delivery failures. Ensure timely resolution, implement corrective actions, and develop preventive measures to avoid future occurrences.

Requirements:

• Educational Background: A degree in Operations Management, Supply Chain, or a related field is preferred.
• Experience: 3-5 years of experience in operations, change management, project management, logistics, or supply chain roles, with a focus on production and delivery operations.
• Problem-Solving Skills: Ability to apply problem-solving methodologies, including root cause analysis and preventive measures, to develop corrective action plans.
• Process Development: Experience in developing and documenting new and existing business processes, particularly in production and delivery operations, to identify improvement opportunities.
• Proactivity and Responsibility: A proactive and responsible individual capable of working independently in a fast-paced environment.
• Data Analysis Skills: Proficiency in SQL for data extraction and pattern analysis, alongside strong skills in Microsoft Office tools, particularly Excel.
• Hands-On Approach: Willingness to engage directly with stakeholders, 3PL providers, and production teams on the ground to implement process changes effectively.
• Communication Skills: Strong communication and persuasive skills to drive change across all levels of the organization, including liaising with suppliers and external partners.
• Flexibility and Adaptability: Ability to take high-level instructions and develop a detailed approach to analytical assignments, adapting to changing circumstances.
• Mobility: Willingness to work across multiple sites in Singapore, as required.

Senior Strategy Manager, CBS Solutions & Marketing

Hybrid- Singapore Office

What is the Job all about?

The Senior Strategy Manager, CBS Solutions & Marketing will support the Vice Presidentby ensuring timely and high-quality delivery of recurring strategic and key operational outputs, and by developing sophisticated strategic initiatives aimed at accelerating business growth and innovation. This role is crucial in enhancing strategy deployment efficiency and implementing strategic projects that align with the CBS Division's goals.

Your main responsibilities:

Strategy Development Contribution

• Assist in the creation and refinement of high-level strategic initiatives. Direct contribution into strategic content. Internally working end-to-end in the Division. Externally, for example creating and driving deployment of external partnership strategies aimed at enhancing innovation in water and energy savings for building cooling systems.
• Produce sophisticated strategic documents and presentations that can be directly utilized by the divisional leadership, particularly for executive-level discussions and decision-making.

Operational Excellence

• Ensure the timely and accurate delivery of essential recurring outputs, such as reports and spreadsheets on various topics related to strategy deployment and progress, maintaining high standards of quality and consistency month by month and year over year.
• Streamline and possibly automate processes for data collection, analysis, and reporting to enhance efficiency and reliability in information delivery across the Division.

Project Management and Coordination

• Proactively coordinate cross-functional teams within the Division to ensure strategic projects are implemented effectively and align with overarching business goals.
• Develop timelines, resources, and stakeholder communications to keep strategic projects on track and within budget.

Continuous Improvement

• Regularly review and propose improvements to both strategic and operational processes to adapt to changing business needs and market conditions.
• Create an environment of innovation within the team, encouraging creative solutions and advancements in strategy deployment. Assist proactively in growing an innovation culture inspired by Gary Hamel’sHuman ocracy principles, throughout the Division.

Leadership and Collaboration

• Work closely with Head of CBS S&M and other divisional leaders / other key stakeholders to understand their needs and priorities, ensuring that strategic initiatives are well-informed and directly contribute to divisional goals.
• Represent CBS S&M and at times the CBS Division in both internal and external meetings, articulating strategic plans and status updates clearly and professionally.
• Influence Without Authority: Operate effectively across different functions and teams, building consensus and fostering collaboration even without direct authority, to develop strategic initiatives and achieve impactful results.

Your background:

• Ideal candidates will have a robust background in strategic planning and project management, maybe within the industrial equipment or related sectors.
• Background in (strategy) consulting is a clear advantage.
• Strong analytical skills, advanced communication capabilities, and a proven record of managing complex projects are essential.
• Ability to work effectively with diverse and dispersed teams and to handle ambiguity and complexity are also necessary qualities.
• Bachelor’s degree in business combined with at least 10 years of relevant experience from a large international company working in a similar role.
• Positive and enthusiastic personality; MUST have sense of urgency.
• Excellent strategic and business insight
• Excellent analytical skills
• Advanced communication skills – verbal, visual and written.
• Emerging experience using AI as a work tool.
• Great project management skills
• Great stakeholder management skills - across borders and on all levels
• Great organization skills and highly empathic
• Should be 100% fluent in English, written and spoken.

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social-team and sport events
• Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.

Primary Objective:

• To acquire and service clients to achieve and exceed the Bank's defined sales goals and revenue
• To provide personal financial advice and on-going servicing of clients to deepend client relationship and to maximise business opportunities

Key Responsibilities:

Client Acquisition

• Organise, execute and participate in sales activities and programs
• Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank's defined goals and revenue
• Participate and support consumer sales marketing activities for customers' acquisition and retention

Client Servicing

• Perform ongoing servicing of client accounts and identify any potential opportunities for extending basic and priority banking services
• Promote the Bank's products and services
• Cross-sell to existing bank customers to expand customer's share of wallet
• Adhering to high service level
• Promptly attend to customer's enquiries and other servicing matters

Compliance and Regulations

• Adhere to banks and regulatory requirements and uphold strong customer service experience
• Ensure sales are conducted in accordance with the internal and external regulatory requirements

• Plan, execute and manage dormitory operations in compliance Foreign Employee Dormitories Act (FEDA) and all relevant regulatory requirements
• To ensure the well-being and safety and health of the residents and staff are kept at the highest standard at all times.
• Put in place a vigorous and robust pandemic and crisis response plan including working closely with Government agencies for the plan execution and control
• To achieve a dormitory occupancy rate of at least 90% based on three-month rolling average
• Manage dormitory leases and tenancies including, but not limited to, allocation, extension, renewal and termination.
• Oversea and lead an in-house maintenance team in facility management including the security and crisis management of the dormitory
• Set up dormitory Standard Operating Procedure (SOP) and Integrated Quality Management System (IQMS) for the dormitory operations including, safety and health, facility management, fault reporting and repairs, fire safety management, crisis management and equipment maintenance.
• Apprehend and detain perpetrators according to legal protocol and SOP
• Undertake policy/process reviews to support the effective management of overall dormitory operation and compliance.
• Timely reports and analysis of dorm trends, occupancy and bed rates across geographical regions.
• Devise marketing strategy to improve occupancy rate and income streams
• Engage government and non-government bodies for the implementation of whole-of-government (WOG) initiatives towards improving the overall living conditions of migrant workers.
• Manage reported activities and violations of residents.
• Manage dispute cases with clients
• Manage the provision of meals for the residents.
• Whenever necessary, be the main point of contact whenever there are any inspections/ audits by local authorities.
• Manage and achieve the entire operation within agreed budget

Requirements

• Minimum 7 years experience in dormitory manager role
• To possess either PLRD or FSM
• To possess CERT (optional)

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Main Job Duties & Responsibilities

• Be knowledgeable about the company products;
• Identify prospective customers, lead generation and conversion;
• Contact new customers to create a sales pipeline and create approaching strategy;
• Emphasize the features of products to highlight how they solve customer problems;
• Negotiate prices and terms, andprepare sales agreements;
• Collaborate with marketing colleagues in sales campaign and sales tools;
• Maintain contact lists and follow up with customers to continue relationships;
• To bring more sales lead and assist company generate profits according to KPI;
• To report monthly progress and share market customer information;
• Assist in conducting billing the customers.
• Any other tasks assigned by management.

Job Requirements

• Meticulous
• Preferably with 1 to 2 year(s) of working experience in this position
• A team player with good interpersonal skills
• Able to work in a fast-paced business
• Excellent verbal written communication skills
• Good time-management skills
• Experience in Logistics line is an added advantage

Working Hours

• 5.5 day work week
• Mon – Fri: 8.30am - 5.30pm
• Sat: 8.30am – 12.30pm

Work Location

• Work Location: 8 Tuas South Street 11
• Nearest MRT: Tuas Crescent MRT
• Company Transport will be provided from Gul Circle MRT

Interested applicants may WhatsApp +65 8298 2374, or call +65 6266 2234 and dial for the HR Department, to schedule an interview.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Requirements:

• Ensure electrical equipment, systems, and material submissions meet technical specifications.
• Plan project costs and schedule.
• Assess labor and material needs for construction.
• Oversee site activities, including installation, coordination, safety, and testing/commissioning to meet client expectations.
• Coordinate with LTA, Consultants, Civil Contractors, and System-Wide Contractors for project execution and commissioning.
• Lead and manage the site team to meet project deadlines.
• Assist the Project Manager in project planning and execution.
• Define team roles and responsibilities to align with business objectives.

Responsibilities:

• Minimum Diploma in Mechanical/Electrical Engineering or equivalents.
• At least 5 years of working experience in construction industry.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

In your role as eCommerce Sales Specialist/ Asst Manager/ Manager, you will play a pivotal role in JDE eCommerce within the SEA region. You will be an active member of the SEA eCommerce Center of Excellence Team (CoE), and will actively participate into the new dynamic of our fast growing coffee business on the on-line channel. You will be reporting to Head of e- Commerce ,South East Asia.

Key Responsibilities

• Defines & develops strategic pillars to drive growth across the region
• Ensure perfect implementation of the basics of eCommerce in the region to build on solid foundation for future sustainable growth
• Win with the winner, with perfect activations for key Events in eCommerce platforms
• Build strong relationship and JBP with external stakeholders such as eRetailers, Marketplaces, 3rd parties and partners
• Lead a test & learn approach from this extremely dynamic region, that can be shared with the eCom Global community
• Accompany the fast moving retailers Lazada/AliBaba/ Shopee/ Redmart/ Amazon etc … in their tests and new services, to gain a 1st mover advantage in Coffee
• Collaborate closely with the local marketing team to develop a differentiated e-commerce channel marketing and sales activation plan to drive key metrics , quality ads content and traffic acquisition
• Define analysis tools and dashboards to test and learn fast and nurture the JDE eCommerce strategy in the region.
• Identify and support any new or additional business opportunities, to improve, step change or create a breakthrough for the eCommerce channel, for eg, channel development, product development to operational improvements, innovations etc.
• Identify and close performance gaps at country
• Deliver business KPIs: Nos, GP, MarketShares, Share of Search, Eventing
• Partnership collaborations with external partners to drive higher value to our brands and eCommerce platforms
• Any other ad-hoc matters

The Assistant Manager Revenue supports the Director of Revenue Mangement in optimizing the hotel’s revenue through effective pricing strategies, inventory control, and market analysis. This role is pivotal in ensuring that the hotel maximizes its profitability by analyzing trends, monitoring competition, and collaborating with other departments to align strategies with the hotel’s overall goals.

Key Responsibilities:

 Revenue Management:
    •    Assist in the development and implementation of pricing strategies aimed at maximizing hotel room revenue.
    •    Monitor and analyze competitors’ rates, demand trends, and market conditions to provide recommendations for pricing adjustments.
    •    Manage and optimize room inventory across various distribution channels, including OTAs (Online Travel Agencies), GDS (Global Distribution Systems), and the hotel’s direct booking platform.
    •    Support the Revenue Manager in forecasting future revenue and occupancy trends based on historical data and market insights.

Data Analysis and Reporting:
    •    Collect and analyze data from Property Management Systems (PMS), Central Reservation Systems (CRS), and other relevant sources to monitor revenue performance.
    •    Prepare daily, weekly, and monthly reports detailing revenue performance, occupancy rates, and other key metrics.
    •    Identify opportunities for revenue growth by monitoring key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy levels.

Collaboration and Communication:
    •    Work closely with the Sales, Marketing, and Front Office teams to ensure revenue strategies are effectively implemented.
    •    Participate in regular meetings to review revenue performance, discuss upcoming events, and adjust strategies as needed.
    •    Provide support and training to hotel staff on revenue management principles and best practices to ensure alignment with revenue goals.

System Management:
    •    Maintain and update revenue management systems to ensure data accuracy and consistency across all channels.
    •    Assist in the implementation and management of new revenue management tools and technologies.
    •    Address any issues related to revenue management systems promptly to avoid disruptions in revenue operations.

   Strategic Planning:
    •    Contribute to the development of long-term revenue strategies, including pricing models, market segmentation, and distribution strategies.
    •    Support the Revenue Manager in conducting market research and competitive analysis to identify new opportunities for revenue enhancement.
    •    Assist in the preparation of the hotel’s annual budget and revenue forecast.

Key Role:

• Responsible for the Software project delivering a Software solution or an upgrade of a Software solution for controlling of a system.
• Responsible for the planning, executing, monitoring and controlling of the Software project from handover from sales to handover to the customer.
• Responsible for ensuring effective, economic and timely deliveries of the agreed scope from the Software Solutions Department.

Responsibilities:

• Develop tender strategies and handle tender estimation, including quantity take-off and cost estimation.
• Prepare tender submissions, including qualification and quantification documents.
• Coordinate all parties to ensure accurate project analysis and prepare final submission documentation.
• Conduct tender exercises for sub-contracting, including evaluation and contract awards.
• Prepare development plans for clients, aligning with the Master Industry Plan (knowledge of industry trends and Design & Build Tender is preferred).
• Present tender submission proposals to management.
• Present submission proposals to potential clients/consultants and excel in negotiation.

Requirements:

• Bachelor’s Degree in in Quantity Surveyor or equivalent.
• Minimum 10 years of experience in the related field.
• Preferably with experience working for an A1 Main contractor.
• Proficiency in GeBIZ or other e-procurement systems is a plus.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

We are looking for a highly organized and customer-focused Assistant Manager Reservations to join our team at Mondrian Singapore Duxton.  In this role, you will assist in overseeing the reservations department, ensuring that guest bookings are handled efficiently and accurately. If you have a passion for hospitality, excellent communication skills, and the ability to manage a high-volume reservations environment, we encourage you to apply and help us deliver exceptional guest experiences.

• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• Monitors and ensures that all reservations are input into the system promptly and accurately and are confirmed back to the guest/client.
• Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
• Extends full cooperation within and between other departments to ensure guest satisfaction.
• Informs/Calls the attention of the Director of Revenue Management for situations like: overbooking, system failure and other critical cases. Consults with team before making any critical decision at work.
• Observes and Maintains Reservations and Rooms & Guest Services systems, procedures, company standards and policies.
• Regularly updates data system for contracts, rates and agreements, guest/client information and other important information.
• Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the Director of Revenue Management.
• Coaches, directs, supervises and counsels all reservations staff when applicable, provides training to all staff in his/her department regularly, motivates staff to grow within the company and develops him/herself to be a better supervisor at all times.
• Observes and ensures that proper telephone manners are maintained at all times.
• Monitors and coordinates group reservations activity with the Sales Department and Director of Revenue Management including follows up tentative bookings and update reservation status.
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
• Performs other duties as assigned by Director of Revenue Management.
• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
• Conducts daily briefing with the reservations team and attends briefing and departmental meetings or as assigned by Director of Revenue Management.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by Director Of Revenue Management.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Communicates effectively with guests, subordinates, superiors and other section heads.
• Manages time effectively by meeting the deadlines or completing the tasks ahead of time, identifies and solves problems in a professional manner.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Responsibilities:

• Planning, scheduling and monitoring of QS’s work for respective projects to ensure that works are completed on time for submissions to Client parallel to Project Schedule both in re-measurements and change proposals.
• Provide quotations to Client’s for any new additional works arises out of the original scope of works (if any).
• Checking and approving the change proposal for submission to Clients.
• Prepare forecast of overall projects costs inclusive of revised MTO’s and change proposals of each project. (Will provide to Client periodically.)
• Meeting up with Clients to reconcile and close up on the re-measurements and change proposals submitted.
• Compilation and close-up of final account for each project completed with the respective client.
• Prepare and monitor of invoices and payments from Client for each project.
• Provide contractual advice to the PM or Project Team for any commercial issues.

Job Requirements:

• Diploma/Bachelor’s Degree in Civil Engineering, Quantity Surveyor or any Technical Discipline
• At least 10 years of experience in Marine shipyard for large constructions projects
• Experienced in the quantification and valuation of works for claims is essential, together with sound knowledge of commercial processes such as contracts, subcontracting, tendering and procurement
• Excellent written and good communicative skills.

Job highlighs:

• 5 days/week (include weekend) - Retail hour (44 hours)
• Basic salary up to $3200 + VB
• Entitle to shop incentive

Job scope:

• Support the attainment of store sales targets and quality objectives.
• Contribute to team management, training, and motivation, ensuring efficient daily operations.
• Assist with stock management, including ordering, verifying deliveries, and organizing stock areas.
• Help with reporting, liaising with management, and aiding in annual sales forecasting.
• Carry out other tasks as assigned by the Shop Manager.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Gan Zhi Shen | EA Personnel No.: R21102913