Reporting to the F&B Manager, the incumbent will be responsible to create and promote an atmosphere, ensuring guests a satisfying dining experience with a feel of home away from home. He will be responsible for but not limited to the following culinary operations:

• Supervises, coordinates, and gives directions to the entire team of colleagues in a very efficient and correct manner.
• Provide a friendly welcome for guests, answer telephones, to control the flow of guests to various stations in the restaurant.
• Provide excellent service and good relations with guests.
• Participate in service as necessary in accordance with the restaurant's needs.
• Ensure hotel grooming and personal appearance standards are met.
• Control stocks for daily use in the restaurant to ensure the restaurant’s service requirements are met.
• Ensures that the restaurant maintains high-quality service standards are implemented.
• Performs daily checks on staffing level, quality control, maintenance, cleanliness.

JOB REQUIREMENT

• Minimum of 2 years in F&B experience.
• Good knowledge of restaurant operation and high-end service levels.
• Have good English communication skills both in written and spoken.
• Computer literate.
• Pleasant personality with good communication and interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

The Assistant supervisors should relayinformation quickly, articulately, efficiently andthoroughly, so that employees are kept abreastof all relevant information and understandwhat's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash RegisterMachine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing LongHours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at allthe Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks,when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience inthis related fields is required.

2. Excellent verbal and written communicationinterpersonal skills.

3. Good work ethics ability to multitask & workefficiently under pressure.

4. Able to work in a fast-paced environment.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

• Operate kitchen equipment according to company and recipe standards
• Follow strictly written instructions and recipes from the company when putting together ingredients and starting a new batch of products
• Packaging and moving of prepared food to storage
• QC of each finished item to meet the quality standards of the company
• Sanitize all materials and machinery parts at the end of each shift and clean the workspace at the worker station by following company cleanliness standards

Requirements:

1. Ability to follow all appropriate safety standards in food production
2. Knowledge of basic math and reading comprehension skills
3. Those with at 5 yrs F&B/manufacturing experience are welcomed. Candidates must possess eagerness to learn on the job.
4. Able to work night shift and split shift
5. Able to work OT on weekends and public holiday
6. · Must be able to work night shift and split shift
7. · Must be able to work extra hours or weekend if needed

• Singapore Polytechnic or a related fields
• Experience in Construction preferable in micropiling & geotechnical works
• Independent resourceful & able to plan, coordinate with Consultant, main Contractors & Subcontractor pertaining to our project.
• Self Motivated, Team players, preferably with valid class 3 driving license

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 5 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Operate kitchen equipment according to company and recipe standards
• Follow strictly written instructions and recipes from the company when putting together ingredients and starting a new batch of products
• Packaging and moving of prepared food to storage
• QC of each finished item to meet the quality standards of the company
• Sanitize all materials and machinery parts at the end of each shift and clean the workspace at the worker station by following company cleanliness standards

Requirements:

1. Ability to follow all appropriate safety standards in food production
2. Knowledge of basic math and reading comprehension skills
3. Those with at 5 yrs F&B/manufacturing experience are welcomed. Candidates must possess eagerness to learn on the job.
4. Able to work night shift and split shift
5. Able to work OT on weekends and public holiday
6. · Must be able to work night shift and split shift
7. · Must be able to work extra hours or weekend if needed

Order supplies to stock inventory appropriately

-Verify and endorse all incoming products materials

-Help in the preparation and design of all food and drinks menus.

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.
-Willing to work on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Order supplies to stock inventory appropriately

-Verify and endorse all incoming products materials

-Help in the preparation and design of all food and drinks menus.

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.
-Willing to work on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per contractual agreement in public spaces and back-of-house areas.

Primary Responsibilities

Supervises The Daily Housekeeping Operations For Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP events.
• Monitors the smooth operations of public area team by ensuring all tasks are completed in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of public area operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Possesses good knowledge with cleaning techniques and use of necessary equipment to perform deep cleaning around the public areas.

• Communicates verbally and in writing to the morning manager all relevant occurrences or problems encountered related to the hotel’s or the department’s function.

Provides An Experience That Meets Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Supervision Of The Housekeeping Team

• Leads the Public Area Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage of the Public Area team and is able to personally cover any role or duty in their absence.
• Oversees the provision of cleaning supplies, cleaning equipment, linen and chemicals.

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager.
• Performs any other duties and responsibilities that may be assigned.

We are looking for a Beautician supervisor to take care of our customers’ cosmetic needs, include removing hair, recommending skin care therapies and managing client appointments. You should be well-versed in beauty treatments, including hairstyling, makeup, facials, hair removal, manicures and pedicures. Ultimately, you will ensure our clients receive high quality cosmetic services and walk out our door smiling.

Job Requirements:

• Proven 5 yrs working experience as a Beautician Supervisor.
• Hands-on experience with makeup and hair removal techniques.
• Familiarity with skin care therapies, like moisturizing, exfoliation and peeling.
• Knowledge of beauty products and trends.
• Ability to provide personalized services based on each client’s requirements.
• High school diploma.
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the factory
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

• Oversee and monitor daily operation activity to ensure efficiency and continuous productivity
• Manage daily operation budget and expenses
• Manage daily manpower deployment schedule and duties assignment
• Represent management and assist supervisor to communicate and rectify daily work matter with client's management as required
• Prepare daily operation performance report inclusive of risk assessment (if required)
• Ensure that all protocol and safe work procedures are adhered by all staff on site daily

Job requirements:

• Physically fit and healthy
• Possess good communication skills and can-do attitude
• Willing to work on public holiday or rotating shift
• Possess Forklift operator license or certification will be an advantage
• Certification on risk assessment and workplace safety will be an advantage
• Willing to work night shift and split shift or rotating shift, if required.
• Willing to work OT on public holiday and weekend
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives
• Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel
• Responsible for the daily organization of sections
• To conduct daily briefings.
• To ensure Revenue strategies implemented are followed through.
• Responsible for ensuring the team complies with ResaVision standards.
• Ensures all reports are completed on time.
• Provides guests with the most accurate and up-to-date information at all times.
• To ensure all pre-check-in procedures are followed through.
• To know how to contact all types of guests (individuals, agencies, companies) 
• Contributes to overall operational efficiency by performing relevant duties as assigned
• To know and use the margins for negotiating prices
• Manage the upsell program for the reservations and front desk department.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

• Operate kitchen equipment according to company and recipe standards
• Follow strictly written instructions and recipes from the company when putting together ingredients and starting a new batch of products
• Packaging and moving of prepared food to storage
• QC of each finished item to meet the quality standards of the company
• Sanitize all materials and machinery parts at the end of each shift and clean the workspace at the worker station by following company cleanliness standards

Requirements:

1. Ability to follow all appropriate safety standards in food production
2. Knowledge of basic math and reading comprehension skills
3. Those with at 5 yrs F&B/manufacturing experience are welcomed. Candidates must possess eagerness to learn on the job.
4. Able to work night shift and split shift
5. Able to work OT on weekends and public holiday
6. · Must be able to work night shift and split shift
7. · Must be able to work extra hours or weekend if needed

RESPONSIBILITIES

• Take responsibility for the day to day co-ordination and monitoring of all functions
• Liaise with Sales Team & Culinary Team in procurement of the business
• Conduct site inspections
• To pack equipment and food for all events
• Ensure timely delivering, setting up and clearing of catering functions as per the delivery schedule.
• To liaise with clients on set-up requirements.
• Manage Service Staff
• All related task and duties assigned by the management

REQUIREMENTS

• Singaporean
• Possess Singapore class 3 driving license
• Able to communicate with customers in simple English or Chinese.
• Independent and self-motivated individual with positive attitude.
• Able to work under pressure and a good team player.
• Must be physically fit and strong as the job requires carrying of heavy events equipment.
• Able to work in a fast paced environment.

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

• Communicate assigned cleaning duties to the cleaning team
• Monitor cleaning operations to ensure quality service delivery
• Assist in coordinating and liaising with clients at project sites
• Ensure teams adhere to safety measures during cleaning operations
• Implement operation plans to improve work processes and service quality
• Submit compiled daily cleaning reports to management
• Ensure stocks of cleaning tools and equipment are in order and replenishment orders are fulfilled in a timely manner
• Assist in implementation of maintenance schedule for cleaning devices on a timely basis
• Assist in planning work schedules and deployment of manpower
• Provide appropriate guidance to cleaners
• Facilitate effective work processes
• Provide feedback and recommend process improvements to the cleaning team
• Respond to major incidents and emergencies
• Report and update on major incidents and emergencies to the management
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Roles & Responsibilities

Requirements

l Proven experience as Production Supervisor or similar role

l Experience in using various types of manufacturing machinery and tools

l Organizational and leadership abilities

l Communication and interpersonal skills

l Self-motivated with a results-driven approach

l Problem-solving skills

l Able to work longer hours with prolonged period of standing.

l Must work on weekends/PH.

Responsibilities

l Set daily/weekly/monthly objectives and communicate them to employees

l Organize workflow by assigning responsibilities and preparing schedules

l Oversee and coach employees

l Ensure the safe use of equipment and schedule regular maintenance

l Check production output according to specifications

l Identify issues in efficiency and suggest improvements

l Train new employees on how to safely use machinery and follow procedures

l Enforce strict safety guidelines and company standards

l Able to work longer hours with prolonged period of standing.

l Must work on weekends/PH.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

·Positive attitude and commitment to excellence

·Respective skills in functions to be performed

·Excellent interpersonal and communications skills

·Team work

·Willing to learn and able to work under pressure

·Experience in F&B Operations

·Preferably 3 years of previous experience in serving in F&B industry

·Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description & Requirements

- Oversee all fabrications project and conduct quality inspection

- Inspect outgoing delivery, ensure finished fabricated products are packed readily and correctly before dispatch to site to avoid missed out items

- Oversee all fabrication workers, lead, train, mentor and develop workers

- Instill good quality control practices into fabrication process

- Provide Technical Advisory To Draftsment

- Check approved detail drawing, clarify with relevant draftmens if in doubts

- Well aware and control of inventory stocks level

~ Min 5 years experiences in Aluminium industry

~ Apply system index to manage production process flow.
~ Assist in implementation of improvement projects.
~ Develop and implement training plan for production staff.
~ Enforce practices of good safety culture and good manufacturing practices.
~ Ensure availability of resources to fulfill shipment and cycle time.
~ Ensure the robustness of processes with process control tools.
~ Highlight issues that affect output and operations.
~ Identify opportunity for continuous improvement projects.
~ Maintain good housekeeping in the production area.
~ Perform training for production staff.
~ Supervise manufacturing work for workplace safety and health compliance.
~ Supervise production operations.

Main Duties & Responsibilities:

· Establish relationship with customers by delivering excellent customer service

· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction

· Lead and provide guidance to therapists on the service and treatments to customers

· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

· Assist the Senior Sales Manager to run the outlet efficiently and effectively

· Assist the Senior Sales Manager to handle customers' complaints and feedback

· Motivate/building teamwork among colleagues & maintain good communication and good working environment

· Achieve personal sales target and assist in achieving monthly sales target set out for the branch

· To assist in making cold-calls to customers

· Ensure all treatment rooms & consultation rooms are in good & conductive condition

· Ad-hoc responsibilities assigned by management

Requirements:

· Min. 5 years' working experience in the beauty wellness industry with proven sales record

· Independent, motivated, optimistic and possess initiative

· Highly motivated, sales driven and service oriented

· Good interpersonal skills and communication qualities

· Team player with ability to cooperate with colleagues and have strong leadership capabilities

· Willing to work retail hours (split shift work, weekends and public holidays)

· Passionate about the beauty and service industry

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Descriptions:

1) Provide quality therapeutic bodywork that satisfies clients’ needs within scope of practice and licensing guidelines

2) Customize massage services within Spa Massage policies, protocols and approved modalities to craft truly personalized sessions.

3) Ensure client’s experience is safeguarded, maintaining client confidentiality and upholding commitment to safety.

4) Embrace the Spa’s core values of optimism, gratitude, excellence, consistency, and empathy

5) Maintain equipment and sample inventory of products

6) Maintain the treatment rooms in a neat professional manner, including stocking products and linens, replacing massage linens on tables to keep the room ready for the next client

7) Assist spa in activities and promotions

8) Help with washing as well as folding of all linens used in treatment rooms

9) Strive to build and maintain loyal customers and ongoing clients by encouraging clients to book for continuing and future appointments.

Requirements:

1) Education and training: Spa massage therapists must complete 500 hours accredited massage therapy program from a Certified Massage Therapy Institution

2) License: Massage therapist or practitioner license is required

3) Certification: They require certification from National Certification Board for Therapeutic Massage and Bodywork

4) Team player: They should be willingly to actively support group goals. They should be willing to show up on time ready to work wherever needed to get the job done

5) Knowledge: Spa massage therapist must possess a thorough knowledge of all body treatments and related application procedures, or trained in at least one of the following massage modalities, Swedish, deep tissue, prenatal, acupressure, Shiatsu, Rolfing, etc. They should also possess strong knowledge of local and state licensing laws and regulations, as well as knowledge of massage therapy and its impact on health

6) Interpersonal skills: Therapists should be able to develop strong rapport with members of staff, as well as clients and first-time customers of the spa. It will help them build a referral base and possibly repeat customers

7) Customer service skills: They need the ability to build relationships, deliver positive customer experiences, and handle enquiries and complaints, including unruly customer behaviour

8) Apt to learn: They should be open to learning, seeking continuing education to build on their modality mastery and improve/update skills through training programs, some of which are available in the spar

9) Flexibility: Spa’s tend to have their peak periods during weekends and evenings; hence they must be able to work a flexible schedule, including weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed