• MNC
• 5-day work week
• Minimum 3-5 years of relevant working experience in Sales
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Key Account Manager - Pastry.

RESPONSIBILITIES:

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Work closely with the Sales Manager, Executive Chef, Procurement, Brand and Marketing team on the various branding development and marketing support for different customers based on their requirements
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
• Canvassing new potential customers via cold calling, networking etc
• Collaborate with brand and marketing team to perform market research to understand the various trends, competitive analysis

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 3-5 years of relevant working experience in Sales for Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Self-motivated and results driven
• Possess good product knowledge in the foodservice industry
• Possess own transport is an advantage

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We are Get Out! Events – the trusted event partner of household brands like Accenture, Deloitte, Garena, Rakuten, and UBS in South East Asia, organizing thousands of physical and digital events for over 1,000,000 participants. Our growing team is dynamic, caring, and professional.

We are looking for an experienced Sales and Accounts Manager to join our team. You will be responsible for managing the leads and client accounts, creating proposals and budgets, planning event concepts for clients, and closing deals.

For this position, you should be methodical and have excellent time management skills. As a Sales and Accounts Manager at Get Out!, you should also use your communication skills to manage and service different client accounts and portfolios. Ultimately, you should be able to manage and deliver our projects’ lifecycle within quality, time, and budget requirements.

Roles & Responsibilities:

★ Identify lead opportunities and scope out the clients' requirements

★ Preparation of budget and proposals

★ Represent our brand in a professional, successful manner that results in repeat business and a positive customer experience

★ Maintain or surpass sales quota expectations

★ Speak with customers to understand their needs and resolve any issues

★ Collaborate with internal teams to design, develop and implement projects

★ Deliver projects on time ensuring quality standards are met

★ Communicate with the team and ensure all members are on board with delegated tasks

★ Highlight potential risks and practice transparency with industry best practice

★ Seek opportunities for improvement and suggest new projects

Requirements:

★ Min. 3 years of proven work experience as a Sales and Accounts Manager

★ Customer-focused with good attention to detail

★ Communication and team management skills

★ Comfortable with working on weekends (when required)

★ Creative and to be able to take the initiative

★ Friendly, enthusiastic, and willing to learn

★ Exceptional organizational, analytical, and creative skills to solve problems with limited resources

★ An ability to seek information beyond what is plainly presented to you, with an aim to understand company goals & actively find ways to be helpful in executing these goals

★ If you are able to read the whole Job Description - please include the Special Code "Apollo" on your Cover Letter

★ Self-direction, taking the initiative & proactive with excellent project management skills

★ Focused when it comes to attention to detail and accuracy. You exhibit flexibility, prioritizations & the ability to multi-task

★ Excellent written and verbal communication skills

★ G-Suite experience, a must

★ Familiarity with Asana, Gcal, Zoom and Gmeet is a plus!

For interested applicants, kindly submit a 1-2 minute Video Recording - a brief introduction about yourself.

Our team is based in Singapore and would prefer someone based here.

You can learn more about our company at: https://getout.events

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

Accrelist Medical Aesthetics (CM) Pte Ltd

10 Ubi Crescent Ubi Teckpark Lobby E #03-94 Singapore 408564

www.amaesthetics.com.sg

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

Portfolio Sales Officer (Telesales) x 8

(1 Year Renewable/Convertible Contracts)

Salary: Up to $2,500 basic salary (based on experience) + HIGH COMMISSION

Working Location: North, Accessible from Novena MRT

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job description

• Making outbound calls to existing customers through leads given to acquire new unsecured loans sales.
• Recommending and persuading customers with regards to unsecured retail banking products.
• Following up on income documents and any other relevant documents required for application submission.

Job Requirements

• Minimum N Level
• Highly Sales Driven to achieve targets
• Sales experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

Our client, a recently established travel agency, is actively seeking a dynamic Hotel Relationship Assistant Manager to join their team.

As a Hotel Relations Assistant Manager at our travel agency, you will be supporting the Operations Manager in establishing and maintaining strong relationships with hotels to secure the best rates and accommodations for our travel packages. Your primary responsibilities will include:

Relationship Maintenance:

• Foster strong, long-term relationships with key contacts at partner hotels.
• Act as the main point of contact for hotel partners, addressing concerns, and maintaining open communication channels.

Rate Negotiation:

• Conduct thorough market research to understand prevailing hotel rates and industry trends.
• Negotiate pricing, discounts, and exclusive deals with hotels to optimize cost-effectiveness for our travel packages.

Contract Management:

• Draft and manage contractual agreements with hotel partners, outlining terms, conditions, and expectations.
• Ensure compliance with contractual obligations on both ends and resolve any disputes or discrepancies.

Market Analysis:

• Stay informed about market dynamics, new hotel openings, and industry trends.
• Provide regular reports and updates to the management team on market conditions and competitive pricing strategies.

Collaboration with Sales and Marketing Teams:

• Collaborate with the sales and marketing teams to align hotel offerings with the agency's promotional and marketing initiatives.
• Work together to create enticing travel packages that showcase the value proposition of our partnerships.

Customer Satisfaction:

• Work closely with hotels to ensure a high level of service quality and guest satisfaction.
• Address and resolve any issues related to hotel accommodations promptly and effectively.

Requirement

• Diploma /Bachelor's degree in Hospitality Management, Business, or a related field.
• Proven experience in hotel relations or a similar role within the travel industry.
• Candidate from the Hotel Industry are welcome to apply
• Strong negotiation, communication, and interpersonal skills.
• Demonstrated ability to cultivate and leverage personal connections with key decision-makers in the hotel industry.
• In-depth knowledge of market trends, hotel industry dynamics, and effective pricing strategies.
• Excellent organizational and time-management abilities.
• Willingness and capability to travel as needed to establish and strengthen relationships with hotel partners, as well as attend industry events.

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

Job Description & Requirements

Lynn Aesthetic is a professional company, and we are established since 1985.

We provide excellence and quality facial, body, and therapeutic services.

we provide highly effective result driven treatments to our valued customers.

Our skincare products are also available in major e-marketplaces and e-commerce website.

We are seeking a skilled and dynamic with creative and analytical skill in Digital Marketing to join our team.

RESPONSIBILITIES:

• Plan, develop and execute marketing strategies.
• Develop and execute a comprehensive digital marketing strategy to enhance our online presence and drive brand awareness.
• Business development
• New Clientele acquisition
• Customer retention
• Social Media marketing
• Influencers marketing
• Brand management
• Manage and maintain our online store like Lazada, Shopee, Instagram etc.
• Develop engaging content for our website and social media platforms to attract and retain our target audience, SEO, SEM.
• Plan, curate, coordinate, and execute the content across all social media platforms.
• Conceptualise and execute marketing campaign till completion to achieve campaign objectives.
• Plan, organise and manage advertising and promotional activities.
• Corporate partnership

JOB REQUIREMENTS:

• minimum of 1 - 3 years of marketing experience.
• Independent and someone with good initiative and able to work with mininum supervision.
• Creative and experience in social media platforms and data analytics tools (Google Analytics).
• Preference with experience in Beauty / Retail industry.
• Proficient in implementing and optimizing Facebook and Google Ads campaigns.
• Proficient in social media marketing and content strategies
• Ability to take initiative and work independently.
• Proficient in implementing and optimizing Facebook and Google Ads campaigns.
• Possess excellent written communications and organisational skills.
• Experience in setting up and optimizing marketing campaigns on social media.
• Ability to create relevant content that generates sales opportunities.
• Experience in crafting marketing collaterals and communicates through various media platforms is preferred.
• Able to handle a project from conceptualisation till completion.
• Highly self-motivated, creative, and adaptable to a fast-paced environment.
• Diploma/Degree in Marketing, Business, Communications or equivalent

Working Enviroment

Office

Monday - Friday

9am - 6pm

Off on Sat/Sun/Ph

Location in Ubi

If you are someone who can work independly and set the direction of the marketing activities, you are invited to join our team.

We’re looking for a Senior Product Manager to join our Card Issuing team in the Singapore office to lead our Spend Adoption team. This role is a unique opportunity to have an impact on Wise’s mission, grow as a product leader and help save millions more people money.

The Spend squad has built one of the most significant debit card products in the world with millions of cards issued in over 40+ countries in 5 continents with more to be added soon. The squad now consists of 6 Product teams based across Singapore, London and Tallinn. The Spend Adoption team is based in Singapore and owns the onboarding of card customers, starting with the ordering flow to how we ensure that the customer becomes an active card user.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to give our customers a reliable, convenient and eventually free way to spend anywhere in the world.

Here’s how you’ll be contributing to the Adoption team

• You will build and own your team’s roadmap to make sure that we achieve our mission by helping us grow the number of people using our card.
• You will work with Engineering, Analytics, Designers, Operations, Compliance, Legal, Risk, Finance to ensure that we’re able to deliver new products and features to our customers.
• Conceptualise new initiatives that can help us unlock new customer segments and acquire more active users.
• Identify and solve existing pain points by digesting the data, talking to customers, reading feedback, talking to operational teams, among others.

This role will give you the opportunity to:

• Choose your path to impact - we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Grow as a leader - Build your team and inspire them to join our mission
• Work within the payments domain, more specifically cards and how they work, what we need to do to issue cards, and the economics of offering different card products around the world.

About you:

• You’re passionate about problem solving, product and user experience, customers are at the heart of what you do. You love talking to customers and building stuff that solves their problems.
• You have launched complex products in the past that required cross-team collaboration. Whether it’s sign-off from Compliance, defining the product flows with Design, talking with Engineering about the architecture, drafting terms and conditions with Legal, etc. You’re able to break down a big initiative into smaller steps and figure out who is responsible for what.
• You care about the quality of the product, you’re extremely detail-oriented and have an eye for design — misaligned buttons annoy the heck out of you.
• You don’t need an analyst to help you find data. You should know how to use BI tools to manipulate readily available data to back your decisions, but also be able to write SQL queries if that doesn’t exist. You like numbers, and you’re able to interpret the data in terms of actionable insights.
• You have defined and owned a team’s roadmap.
• You know and love cards! Experience working with cards products and a passion for making it as convenient as possible.

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
Contribute ideas to better serve the customers and improve efficiency and productivity
Involve in service quality initiatives to facilitate service culture development in BELLS
Handle collection of payments and all centre related administrative duties
Requirements:

Minimum GCE N/O level or equivalent
At least 1 year(s) of relevant experience preferably
Willing to work on weekends (Shift work required)
Dynamic individual with service aptitude, passion for service delivery and a proactive approach
Strong written and oral communication skills, analytical, administrative and interpersonal skills
A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Ability to function effectively and multi-task in a fast-pace, dynamic environment
Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

PropertyGuru has an exciting Engineering Manager opportunity to join the Platform Center of Excellence(COE) and lead our sales and ops engineering teams across all BUs. This experienced leader will manage an Agile engineering team of 6+ engineers, predominantly focused on delivering initiatives in our Salesforce instances for sales, ops, customer experience, and trade marketing teams. You are responsible for growing our engineering team, leading the development of custom applications, up-leveling our engineering maturity, ensuring the platform architecture can scale to an enterprise model, maintaining security best practices, and ideating and driving Salesforce evangelism across teams. The ideal candidate will have significant previous experience in Salesforce, Force.com, and their ecosystem delivering high-quality engineering solutions with hands-on APEX development, API development, and integrations, demonstrating a clear passion about transforming technology into critical business value. You will synthesize a product vision into key technical decisions and partner with multiple engineering teams that use Salesforce to buy, build, launch, and scale their applications on Salesforce. While the primary domain will be sales and ops technology, this role has the potential to evolve into the broader Enterprise Apps Engineering sphere.

• Lead a team of Salesforce Engineers to deliver fit-for-purpose solutions against the product backlog of requirements and functional capabilities.
• Consistently practice the giving and receiving of both positive and constructive feedback with your team.
• Partner with your directs to support career development plans with consistent mentorship to level up their abilities.
• Accountable and responsible for all Salesforce engineering delivery for your supported Business Units.
• Meeting delivery expectations and goals as negotiated with the Business Analyst/Product Manager using Agile methodologies
• Logging, observability and alerting for your systems of ownership
  Incident response management and meeting of SLA’s
• Architecture governance and best practices
  Improving the developer experience and removing blockers
• Architect technical solutions for the long-term, balancing time-to-market versus the health of the platforms.
• Responsible for hands-on development of technical features, POC’s and spikes, as well as code quality and code reviews of the team
• Lead the product and the platform - from technical design and development to the support and maintenance of it.
• Responsible for production metrics and meeting production SLAs
• Responsible for all engineering practices in your team and raising the maturity level in each discipline:CI/CD ,Product Quality, Technical Debt Management,Agile
• Balance need for functional and non-functional requirements (availability, scalability, security, performance, etc.)
• Work closely with the Infra, Security teams to identify and implement unique security requirements relevant for different BUs and cater to auditing needs during auditing cycle.
• Work with professional service and support teams from vendors to actively look for new product features in Salesforce space.
• Spotlight our brand in the tech community, representing us at meetups, conferences, and tech debates, ensuring we attract and retain the industry's best.

Requirements

• 8+ years hands-on development experience on Salesforce and the ecosystem of technologies including but not limited to Sales Cloud, Service Cloud, Apex patterns like Trigger Action Framework, FFLIB, Integration patterns and techniques, CPQ solutions like Vlocity, CloudSense.
• At least 2 years of people management experience leading a team of 5 or more full-time employees
• Experience leading cross-functional execution of intricate CRM, ERP and integration projects, both on schedule and within budget constraints.
• Experience with integration of large systems and custom products. Knowledge of integration platforms like Workato, MuleSoft, or SAP PI/PO is highly regarded.
• Clear communication and orchestration of technical resources
• Unique background in programming in functional and/or object oriented programming & scripting languages - Java, JavaScript, Ruby, Python
• Natural curiosity to learn and understand different architectures, technologies and functional domains
• Working knowledge of Jira, CI/CD tooling, GitHub and overall dev-ops experience
• Proven ability to build order out of chaos, with minimal guidance
• Salesforce Certifications: Certified Platform App Builder, Platform Developer I and II, and Application Architect
• Salesforce Architecture certifications: Application, Integration, B2B Solution, etc.
• Experience with Salesforce CLI-based CI/CD and developer tooling

Accounting Manager Responsibilities:

• Manage and oversee the daily operations of the accounting department including month and end-year process accounts payable/receivable cash receipts general ledger payroll and utilities treasury, budgeting cash forecasting revenue and expenditure variance analysis capital assets reconciliations trust account statement reconciliations, check runs fixed asset activity debt activity.

• Monitor and analyze accounting data and produce financial reports or statements

• Establish and enforce proper accounting methods, policies and principles

• Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed.

• Improve systems and procedures and initiate corrective actions

• Assign projects and direct staff to ensure compliance and accuracy

• Establish and maintain fiscal files and records to document transactions

• Hiring, training, and motivating accounting staff members while supervising and delegating department tasks.

• Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency.

• Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time.

• Ensuring that all accounting processes align with FRS and current financial legislations.

• Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders.

• Meet financial accounting objectives

• Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business.

• Keeping informed about the latest developments in the finance industry.

Accounting Manager Requirements:

• Both Master’s degree in commerce (M.Com) with accounting / finance subjects and Bachelor’s degree in Business Administration (BBA).

• Proven working experience in accounting position

• Advanced computer skills on MS Office, accounting software and databases

• Attention to detail and the ability to analyze large amounts of data.

• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations

• High level of efficiency and accuracy.

• Ability to direct and supervise

• Experience in Management, Accounting, or a related field may be preferred.

• Excellent leadership and communication skills.

• Strong understanding of accounting, finance, and management principles.

• Exceptional math skills.

• Willingness to comply with all local and company regulations.

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, apply now and be part of our brand's success!"

Starting Salary: $3000 - $5000 + Commission (Based on experience)

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Monitor individual and team performance against sales objectives.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

Report to the assistant store manager

Essential Skills & Requirements:

Zendesk CRM ( Bonus)

High End / Furniture industry experience

To be successful in this role, you will need to have: •

Available to work on weekends and holidays •

Minimum 1-2 years of relevant sales experience, preferably within the luxury store environment

Other Information:

• Working Hours: Mon-Sun (11 am – 9 pm) 6 off days per month

• Working Location: UBI

• Attractive commission

• Flexible off days schedule

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service (GS) Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by the regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

Responsibilities:

• Greet and serve customers in retail outlets.
• Promote products and gain sales opportunities.
• Stay up to date with on going sales and promotions.
• Perform other assigned ad-hoc duties.

Requirements:

• Strong customer service mindset with a proactive and willing-to-learn attitude.
• Availability to work retail operational hours, including weekends and public holidays.
• Prior sales experience is an advantage.
• Immediate availability or short notice period is preferred.

Benefits:

• Basic + Incentive + High Commission
• Training is provided

• To support production manager in leading Production & Logistics department
• To follow up with Technical and Maintenance department on mechanical/ E&I issues that impact plant safety, quality etc
• To lead in managing Local and Global Corrective Action Request
• To lead and support Capex matters including planning, proposal, study, Hazop, commissioning and evaluation in each of the Capex planning phases
• To support and lead new production grade trial operation with the trial planning, manpower arrangement, coordination with other departments and in house contractor for smooth operation
• To assist/ lead Global MOC relating to raw material planning, new specification changes etc
• To participate and support manager in budget preparation, investigation summary/ report etc
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma/ Degree in Chemical Industry
• Have 5 years experience in Production/ Operation in Chemical Industry
• Working hours: Mon - Fri, 8am – 4:30pm
• Location: Jurong Island (Transport provided at Jurong East MRT)
• Salary: Up to $7000 + $250 allowance
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

-Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

Job Responsibilities

• Maintain and develop existing and new customers
• Prepare quotations, follow up and perform order-processing
• Handling customer questions, inquiries, and complaints
• Working with a team and achieving the desired results
• Attend site meetings, customer complaints and subsequently coordinate and follow up with internal departments to resolve issues
• Collaborate with fellow colleague for technical support
• Coordinating with operation team to ensure timely delivery of customers’ orders

Requirements

• Singapore class 3 license (will provide vehicle if needed)
• Able to commit to 5.5 days workweek (Alternate Saturday 8.30-1pm)
• With Mechanical / Fabrication knowledge.
• Minimum 1 year of sales experience is required. On-the-job Training will be provided
• Entry level candidates from ITE/Polytechnics are welcome to apply
• Self-disciplined to complete tasks assigned within deadlines

Other Benefits:　Medical, Insurance, Annual Company Trip, Variable Performance Bonus, Commission, Handphone allowance, Transport allowance, Zero MC Awards, etc.

- Degree/ Diploma in Building

- Minimum 3 years of experience in Construction

- Ability to interact efficiently at all levels and liaise with Consultants and subcontractors

- Overseeing all incoming and outgoing project documentation

- Responsible for the day-to-day management of specific goals

- Ensure the timely and costly completion of Construction Projects.

Supervising and overseeing the direction of the project(or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to montior costs

-coordinating and supervising construction workers

- selecting tools and materials

- checking and preparing site reports, designs and drawings

- making safety inspections and ensuring construction and site safety

- maintaining quality control procedures

-assessing and minimising risk

- maintaining quality control procedures

• Created successful product launches, resulting in an increase of new customers by 35% within a year.
• Developed customer satisfaction plans that improved client retention rate by 10% within four months.
• Established strong relationships with key partners across the region to identify new opportunities for expansion.
• Provided technical support during the client onboarding process.

Sales Engineer Responsibilities:

· Memorizing technical product specifications and keeping up-to-date with new company products as well as industry trends.

· Attending conferences, lectures, seminars, and workshops to improve your skills and knowledge.

· Conducting market research and obtaining feedback from clients to improve existing products.

· Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.

· Simplifying technical terms during product demonstrations and post-sales customer support.

· Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.

· Updating orders and sales and negotiating the best contract terms.

· Listening to customers’ needs and advising them on the best products to buy.

Sales Engineer Requirements:

· Bachelor’s degree in Engineering or similar.

· Experience in sales would be advantageous.

· Strong customer service, analytical, and interpersonal skills.

· Excellent organizational, research, and multitasking abilities.

· Strong negotiating and problem-solving skills.

· A professional appearance.

· A valid driver’s license.

Construction Manager responsibilities include:

Job Responsibilities

· Lead the onsite team ensuring strict compliance with health, safety, environmental and sustainability guideline stipulated by Marina Bay Sands.

· Ensure housekeeping and quality benchmarks are being met in each works area.

· Lead the onsite team and ensure project completion within the set budget, schedule and conformance with the contract documents.

· Participate in development of scopes of work for each trade, with the purchasing department.

· Input into and develop a logistics plan that allows the contractors to complete their work in a coordinated, efficient manner under the project managers directive.

· Establish regularly scheduled meetings with the trade contractors to review the following: shop drawing preparation / approval, equipment/material lead times and required on-site dates, manpower projections vis-a-vis the project schedule, quality/performance issues on and off site.

· Identify any factory visits that may be required and schedule accordingly.

· Conduct regular project/contractor meetings to review project progress and the following issues: Current cost projections/change orders issued to date, anticipated “pending” costs, schedule update, requisition review, highlight near term major activities, changes to the project, any other issues deemed appropriate.

· Work with trade contractors to carry out benchmarking for discreet activities so as to agree quality benchmarks.

· Evaluate and assess trade contractor method statements and contract documentation for buildability and provide suitable feedback.

· Liaise with the employer’s safety manager in the development of a site-specific safety plan.

· Prepare detailed, accurate timely project reports including work schedules, implementations, deviations, change in subcontractors, customer issues and other related problems.

· Initiate and implement best practices, procedures and standards in compliance with Company’s laws

JOB REQUIREMENTS

· Higher National Diploma/Degree in Engineering, BArch degree Architecture / built environment or BSc Construction Management discipline as a minimum.

· 12+ years previous work experience as a Construction Manager, preferably with 5 years in A & A related field

· Knowledge of construction, engineering, procurement, industry standards and other project-related activities, their interfaces and interdependencies.

· Proven ability to manage and lead a team to build collaboration and efficiency.

· Clear and concise written and oral communication skills.

· Understanding of the budget process.

· Ability to communicate effectively across offices.

· Strong presentation and negotiating skills, and experience supervising, training and mentoring staff.

· Demonstrated leadership experience and working with others.

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

The Building Technical Manager plays a pivotal role in collaborating with the General Manager to holistically manage the diverse portfolio of subsidiaries operating under the purview of the Asia-Pacific Regional Headquarters.

(A) Essential Job Functions

• Facilitating seamless communication channels with subsidiary managers to procure a diverse array of materials and reports for meticulous review and endorsement by APRHQ.
• Vigilantly monitoring the progress of potential projects, meticulously updating their status until the prestigious awarding phase.
• Scrutinizing tender documents with unparalleled attention to detail, overseeing each stage of the tendering process with precision and finesse.
• Providing expert counsel on program formulation by subsidiaries during the tendering phase.
• Spearheading the orchestration of pivotal tender-related meetings, from the inaugural kickoff assembly to the decisive branch manager approval session.
• Extending invaluable support in crafting proposals and navigating construction contracts during resource constraints within subsidiary manpower.
• Exercising astute oversight over program development by subsidiaries during the contractual phase.
• Proactively identifying and curating a roster of potential suppliers across Asia, fostering strategic procurement collaborations with each subsidiary.
• Systematically collating and analyzing monthly project reports from subsidiary entities, meticulously evaluating progress and cost metrics before disseminating comprehensive feedback for approval.
• Championing the standardization of formats and guidelines to optimize the operational landscape of the Asia-Pacific business domain.
• Geographic Scope: Encompassing Singapore, the ASEAN regions, and Oceania.

(B) Minimum Qualifications / Job Experience:

• Possession of a bachelor’s degree or higher in Architecture, Building, or Engineering disciplines.
• A minimum of a decade's worth of hands-on experience in project management within the dynamic realm of Building Construction Business.
• Proven track record in navigating the intricacies of international construction projects.
• Proficiency in overseeing projects of at least level 4 complexity.
• Demonstrable expertise in cost/budget control, procurement, main contract administration, and subcontract administration.
• Prior exposure to collaborating with Japanese corporations.
• Willingness to undertake frequent overseas business travel.

(C) Knowledge/ Skills/ Abilities:

• In-depth understanding of architectural intricacies[HH1] , working drawings[HH2] , and globally recognized construction practices.
• Proficiency in Project Management methodologies and frameworks.
• Fundamental comprehension of international construction laws, including but not limited to FIDIC regulations.
• Familiarity with international standards such as BS, ASTM, among others.
• Knowledgeable about sustainability frameworks like LEED and their integration into construction practices.
• Exceptional organizational acumen and interpersonal finesse.
• Demonstrated ability to operate autonomously or as an integral part of a collaborative team.
• Exemplary time management skills, coupled with an unwavering commitment to detail, enabling efficient multitasking across diverse projects

Responsibilities:

• Manage end-to-end project management from crafting of specifications, procurement process, monitoring of project progress to completion of project.
• Maintaining and monitoring of all project plans, project schedule including budget and expenditures for the overall effective execution of the projects.
• Coordinate internal resources and third parties / vendors for the flawless execution of projects.
• Conduct regular inspections on the project works to ensure the appointed contractor delivered quality output.
• Conduct regular safety inspections on deployed site workers and report any unsafe working conditions / procedures.
• Ensure that all projects are completed in accordance with approved requirements and timeline.
• Upon completion of projects, ensure all as-built drawings, licenses, O&M, warranties, and any other related documents are handed over properly.
• Ensure all environmental, health and safety aspects of the projects are taken care of during the planning and execution stages.
• Work closely with Estate Management Department and Fire Safety Manager to ensure legal compliance at all times.
• Ensure compliance to relevant established ISO standards and review procedures related to project management.

Requirements:

• Degree in in Facility Management / Electrical / Mechanical / Construction Management or equivalent.
• At least 5 years working experience in project management, construction and /or major A&A works.
• Knowledge of MEP services and familiar with local code of practice / Singapore Standard.
• Team player with strong leadership and people management skills.
• Excellent interpersonal and communication skills, writing skills.
• Independent and able to work with minimum supervision.
• An eye for detailed work, imitative, innovative and continuous improvement attitude.

Closing date: 7 March 2024

Monthly Remuneration: Up to SGD 5,600

JCUS Perks:

• Staff Discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance

Please apply via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.