Job Details:

• Working Days/Hours: Monday to Friday
• Working Location: North-East

Job Responsibilities:

• Oversee and manage the daily operations of the Customer Service team ensuring compliance and meet performance KPIs.
• Handle customer feedback through various channels such as emails, social media, phone calls, and Google reviews.
• Providing findings to internal departments, and proposing solutions to resolve customer inquiries.
• Collaborating with internal departments to address customer feedback and improve overall customer experience.
• Identify area for improvements
• Implement analytics dashboard on customer feedback and provide management with insights
• Develop and enhance SOPs on managing customer experience.
• Create and implement comprehensive training programs, develop training content and materials with operations team
• Conduct customer service training to staff

Job Requirements:

• Minimum diploma in business and related fields
• Minimum 5 years of Customer Service experience, preferably in F&B.
• Ability to work under pressure and independently.
• Customer Service centric
• Results-oriented, problem-solver
• Strong interpersonal and communication skills

We regret that only shortlisted candidates will be notified

EA Personnel Name: Foo Wenqi Sarah
EA Personnel No: R23113355
EA License No: 21C0684

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Assistant Warehouse Manager (Manufacturing/ Automotive industry)

Working Day: Mon to Fri

Working Hours: 8:15am -5:45pm

Working Location: Pioneer Crescent

Salary: $3000 - $3800

Job Responsibilities:

• To lead, motivate and empower the entire team in Packaging and Warehousing
• Manpower allocation with supervisors and leaders based on daily work activities within the different sections: Stock in /out; Packaging, and Warehousing
• Follow up operational issues to ensure proper closure e.g., machine breakdown update and report; pressure vessel, air con, lighting and electrical scheduled servicing.
• To promote and maintain an environment of continuous improvement for all assigned packaging works and processes.
• To highlight and address key issues of company matters during morning meeting
• To conduct interview and select warehouse and packaging candidates
• To appraise warehouse and packaging employee upon their confirmation and year end's performance
• To record and update daily packaging result
• To collate the final outgoing good packing and update outgoing good collection date in company system and BL date in SAP system
• Record and update daily withdrawal of packaging materials. Responsible to re-order packaging material as and when required
• To update and record attendance, lateness and OT records of all warehouse / packaging employee
• To update and record daily work efficiency data, i.e., number of man -hours per quantity.
• To generate report of damage/shortage item found during stock in/ packaging for the Sales team and HQ. Follow up on recovery of items.
• To ensure and carry out safety compliance at workplace
• Organize monthly and half yearly stock take
• To perform any other ad hoc tasks assigned by operation manager in order to achieve departmental objective

Qualifications and Experience:

• Diploma in manufacturing, packaging & assembling Industry/ mechanical engineering.
• Experience in packaging, auto packaging equipment, budgeting, costing, warehousing and SAP knowledge.
• Strong mechanical skills on auto equipment

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

We're looking for a Digital Marketing Account Assistant Manager who can execute Google and Meta Ad campaigns and provide a stellar client service experience. This involves being consultative, patient, and knowledgeable. Sound like you? Good! Keep reading...

Your roles and responsibilities:

• You will be assigned junior staff to mentor. Take your first steps into people management.
• You'll be expected to offer solutions and guidance to junior members of your team alongside your team manager.
• You'll need to play a more consultative role share how data drives next steps in digital performance marketing campaigns, relative to their business goals.
• You'll be executing (hands on) and strategising Google ads and social media ads for clients
• You'll work with our SEO executional teams to build a long lasting and success campaign for our clients.
• You'll be the main point of contact with your clients and in charge of overall communications with them.
• You'll be responsible for monthly reviews with clients and with your team members.
• You'll oversee the various campaign deliverables to ensure quality standards, client expectations and deadlines are met.
• You'll get the chance to identify upsell opportunities within your portfolio of clients and work with your manager to increase clients' adoption of our services.
• You'll never be alone - work with a passionate team of Performance Marketers, Creatives, and Website Developers to develop high performing campaigns
• You'll remain constantly updated with company capabilities and services, and upgrade your knowledge of paid search/social solutions to effectively communicate all offerings to the client.
• You'll ultimately be responsible for long-term retention of clients with us.

Benefits:

• Competitive salary
• Dental and medical claims
• Annual leave
• Sick leave
• Frequent team bonding activities
• Educational workshops
• Work-from-home days

Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• At least 2 Years of hands on work experience in digital advertising such as Google ads or Facebook ads
• Consumer Services Marketing experience is a plus.
• Preferably previously specialized in Advertising/Media Planning or equivalent.

· Promoting the company's existing brands and introducing new products to the market.

· Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.

· Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

· Gathering, investigating, and summarizing market data and trends to draft reports.

· Implementing new sales plans and advertising.

· Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.

· Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

· Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

The ideal candidate manages allocated vessels by profitably scheduling cargoes, cargo commitments or vessels to ensure least cost shipping, operating profits and/or maximum vessel utilization for various cargo type or fleet. Ensures safe and efficient commercial and operational management for WCS fleet.

Responsibilities:

1. Commercial strategy, developing and managing freight trading strategy or fleet commercial activities to maximise earnings.

2. Identify and react to market trading conditions, recommending new market development opportunities and advising on risk management.

3. Collect and evaluate cargo requirements and confirm criteria for selecting shippers

4. Identify potential shippers who are capable to transport cargo.

5. Draft Contract of Affreightments (COA) between parties.

6. Communicate terms and agreements for proposed charters.

7. Responsible and manages the WCS fleet in China

8. Relationship management with stakeholders and Chinese clients

9. Monitor performance of vessels relative to c/p requirements on TC or voyage basis incl. speed and consumption. Identify any underperformance in a timely manner.

10. Take action to remedy any underperformance, and continuously seeks opportunities to improve performance and efficiencies.

11. Mitigate potential issues with difficult cargoes, ports or trading areas

12. Plan and execute procedures for bunkering, issuing of cargo / customs / freight documents, stowage plans, invoicing etc.

13. Liaise within Wallem Group and other business divisions to create synergies and project opportunities.

Qualification and Experience:

· University Degree in Maritime or related discipline

· Master Mariner and sailing experience in Tankers / Dry Cargo vessels or Chief Engineer sailing on PCTC/RORO

· Minimum 3 years of experience in commercial operations and/or Chartering

. Candidate must be willing to travel to different parts of China frequently and on short notice.

• Opportunity to work on cutting edge Technologies
• Newly created role

About Our Client

Our client in Singapore is a top education technology company. They're known for being a leader in using technology to enhance education in Singapore.

Job Description

• Lead and manage projects related to application development and system implementation.
• Oversee the upgrade of HR systems, finance systems, and CRM platforms.
• Collaborate with stakeholders to gather requirements, define project scope, and ensure alignment with organizational goals.
• Develop and maintain project plans, timelines, and budgets.
• Coordinate cross-functional teams to execute project deliverables efficiently.
• Manage project risks, issues, and dependencies, and implement mitigation strategies as needed.
• Provide regular project updates and reports to stakeholders and senior management.
• Foster strong relationships with stakeholders to ensure their needs are met and expectations are managed effectively.

The Successful Applicant

• Bachelor's degree in Computer Science, Information Technology, or related field; PMP or similar certification is a plus.
• Proven experience in managing IT projects, preferably in the education sector.
• Strong understanding of application development lifecycle and system implementation processes.
• Excellent stakeholder management skills with the ability to communicate effectively across all levels of the organization.
• Demonstrated ability to lead cross-functional teams and drive projects to successful completion.
• Proficiency in project management tools and methodologies.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

Contact

Anmol Singh (Lic No: R1770409/ EA no: 18S9099)

Quote job ref

JN-032024-6375434

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description

• Mainly doing outdoor sales focusing on metal product.
• Builds business by identifying and selling prospects; maintaining relationships with clients
• Provides good support, information and guidance to clients and service improvements
• Identifies by remaining current on industry trends, market activities and competitors

Job Requirement

• At least 1 Year(s) of working experience dealing with sales.
• Must Posses own car.
• Proficient in MS Excel and Words
• Resilience able to self-motivate consistently
• Strong mindset, able to work under pressure.
• Has connection in the Construction, Oil, Gas and Marine or Shipyard industry an added advantage

Supporting in administrative duties such as compiling of project completion reports, permit and pass applications

Performing data entry and general administrative matters

Preparing documents needed for the company, such as business proposal, presentation slides and etc.

Handle purchasing and liaise with customers

Assisting in preparation and organizing of promotional materials or events

Any other ad-hoc duties as assigned

* Basic Up to S$18,000
* Work Life Balance & Friendly Environment
* Incentive Scheme & Career development
* Candidate with Minimum 15 Year experience in Investment Finance Industry
* Responsible for the P&L, Sales and Operations for the Service Division

Our company is looking for suitable candidates to join their growing business as Senior Portfolio Manager.

RESPONSIBILITIES:

· Managed investments for single family office

· Research various fund structures and alternative investments

· Prepare market and monthly performance reports for investors

· Conduct quantitative and qualitative analysis on investment opportunities and prepare investment reports for decision-making purposes

· Perform due diligence, lead investments negotiations, and coordinate legal aspects

· Review business performance, recommend changes to the existing investment portfolios

· Identify potential strategic investment

· Lead the investment strategy and associated activities

REQUIREMENT:

· MAS Representative would be highly advantageous

· Master's/Bachelor's Degree in a quantitative discipline (Finance, Economics, Mathematics, or similar), with CFA preferred

· Preferable at least 15 years of relevant working experience in the stock exchange (US & HK market) or public equity investment background

· Strong quantitative and financial modelling background with hands on experience on building tactical asset allocation models

· Strong communication skills (English & Chinese) to liaise with Chinese-speaking director(s)

OTHER INFORMATION:
• Location : Millenia Tower (Near Suntec City)

• Working hours : 9.00am to 6.00pm (5 Days)

• Salary: up to S$18,000 higher/ Negotiable (Salary will commensurate according to experience & qualifications)

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to:

Email – [email protected]

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Position Summary: As a Regional Operations Manager for a scrap metal recycling plant, you will be responsible for overseeing and managing the operational activities of multiple facilities within a designated region. Your primary goal will be to ensure efficient operations, maximize productivity, and drive profitability while adhering to environmental and safety regulations. You will collaborate with various teams and stakeholders to optimize processes, enhance performance, and achieve business objectives.

Key Responsibilities:

1. Operational Management:Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient plant operations.
   Monitor and evaluate plant performance, identify areas for improvement, and implement corrective measures as required.
   Oversee the production schedule, resource allocation, and inventory management to ensure timely delivery of scrap metal products.
   Collaborate with maintenance and engineering teams to maintain equipment and resolve operational issues promptly.
2. Safety and Environmental Compliance:Ensure compliance with all applicable safety regulations and standards to maintain a safe work environment for employees.
   Implement and enforce environmental policies and procedures to minimize the plant's impact on the environment.
   Conduct regular safety audits and inspections, and develop action plans to address any identified risks or deficiencies.
3. Team Leadership and Development:Recruit, train, and develop a competent operations team, providing guidance and support to achieve performance objectives.
   Foster a positive work culture that emphasizes teamwork, collaboration, and continuous improvement.
   Set performance goals, conduct performance evaluations, and provide feedback to drive employee engagement and productivity.
4. Cost Control and Budgeting:Manage operational expenses and budgets, ensuring effective resource allocation and cost control measures.
   Identify opportunities for cost reduction, process optimization, and operational efficiency enhancements.
   Monitor key performance indicators (KPIs) and financial metrics to track performance and drive profitability.
5. Stakeholder Collaboration:Collaborate with internal and external stakeholders, such as suppliers, customers, regulatory agencies, and community members.
   Build and maintain relationships with vendors and contractors to ensure the availability of necessary resources and services.
   Communicate effectively with senior management, providing regular updates on operational performance, challenges, and opportunities.

Qualifications and Skills:

• Proven experience in a managerial role within the scrap metal recycling or heavy manufacturing industry.
• Strong knowledge of scrap metal recycling processes, equipment, and industry regulations.
• Excellent leadership and people management skills with the ability to inspire and motivate teams.
• Sound understanding of safety and environmental regulations relevant to the recycling industry.
• Strong analytical and problem-solving abilities to identify operational bottlenecks and implement effective solutions.
• Proficiency in utilizing operational management software and systems.
• Exceptional communication and interpersonal skills for effective collaboration with internal and external stakeholders.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Willingness to travel within the designated region as required.

Note: This job description serves as a general overview. Actual responsibilities and qualifications may vary depending on the specific needs of the scrap metal recycling plant and the region of operation.

We are looking for a Management Trainee (Restaurant Operations) to join us at our outlets at:

· 313 Somerset

· VivoCity

· Suntec City

· JEM

Responsibilities

· Ensure the smooth operations of the restaurant on a day-to-day basis

· To build the outlet operations, sales, and business results of the assigned department

· Ensure consistency of product presentation, display and branding by checking the quality of the products, menus, marketing displays to ensure that they are good condition and correctly placed

· Checking stock levels and ordering supplies

· Responding to customer complaints

· Recruiting, training and motivating staff

· Ensuring that all employees adhere to the company’s uniform standards

· Great communication between internal departments and external customers

· Any other duties assigned by Department Manager

Requirements:

· Guest oriented and service focus

· No experience required as training would be provided

Cleaning Operations Manager

Job Description:

The Cleaning Operations Manager is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he strategizes and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He also mentors the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He is expected to be at our project sites and build relationships with our clients and work closely with the Cleaning Operations Executive as part of his role.

This requires him to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Critical Work Functions:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

Oversee the conduct and review of contingency plans
Endorse emergency and crisis management response plans, processes and procedures
Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning teams adhere to safety measures to during cleaning operation
- Assist in budget planning for cleaning operations
- Review daily cleaning job reports for submission to management
- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
- Covering of manpower if needed (requires you to do hands-on cleaning)
- Recruiting of manpower for projects
- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites
- Identify and recommend suitable equipment and/or technologies to improve cleaning operations
- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirement:

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.

· At least 7 year(s) of working experience in the related field is required for this position.

· Preferably Managers specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc) or equivalent.

· Full-Time position(s) available.

What you will do:

• Report directly to the Technical Leader
• Singapore / Malaysia with optional to boarded SEA region.
• Will be based in Singapore and required to work closely with the project teams especially during pre-sales and tender time.
• Identify and develop solutions to define new opportunities, developing strategic sales with highly visible prestigious customers such as end users, consultants, contractors, etc.
• Develop long term relationships with customers.
• Expand the brand awareness by preparing and delivering high-quality technical seminars/presentations, product demonstrations to consultants, developers, end user and recommend viable solutions for their project requirements.

How you will do it:

• Use in-depth technical knowledge and facilitate the development process to provide design, specifications and budgets to clients.
• Ensure that proposals address customer needs.
• Develop necessary design, technical and marketing tools to support clients on existing and new solutions.
• Maintain records of target opportunities, quotes, projects, contacts, and correspondence in company approved databases.
• Act as a hunter driven, to seek and develop strong customer relationships, self-motivated, enjoying the challenge of working as part of a well-regarded team to drive your territory growth.

What we look for:

• Bachelor’s or Master’s degree, in Engineering discipline preferable process engineering, mechanical, or electrical.
• Working experiences in sales engineering for at least 10 years.
• Technical, sales or business development experience within the pharmaceutical industry for at least 5 years.
• Experience and technical knowledge with cleanroom and HVAC system design is a requirement.
• Experience in tender preparation and costings.
• Experience in tender development, GMP guidelines as well as the validation processes from IQ,OQ,PQ
• Excellent presentation and persuasion skills, with well-developed communication skills, able to influence at all levels.
• Able to work independently.
• Proactive, driven, tenacious, innovative and consist in approach to work.
• Excellent planning, organization, and time management skills
• Good English level.
• Willing to travel.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

any diploma in Business Administration; hospitality management or culinary schooling is a plus

Responsibilities

• Manages technology incidents impacting group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.

• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.

• Ensure compliance to Group Technology & Operations Policies and Standards

Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Diploma in Business, Operations Management or related field

Responsibilities:

• Manage day-to-day operation in support of Sales teams including order acknowledgement, processing quotations, Purchase Order, Sales order etc
• To liaise and coordinate to customer’s request or delivery
• To provide good support and customer service to existing customers
• Handle walk-in customer and phone enquiries
• General sales administrative duties
• Any other ad-hoc tasks assigned by manager and management

Requirements:

• Min Nitec or GCE ‘O’ Level
• Proficient in MS Office Applications (i.e. Excel, Word, PowerPoint)
• Knowledge in using Oracle SAP is an added advantage

Interested candidates, please click on “Apply Now”. Alternatively, you may email us a detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

• Strategise branding positions with Marketing
• Planning product line-up & unique selling points (USP) of all car models
• Identify & evaluate areas of improvements for Sales Department
• Reviewing & improving showrooms to enhance retail experience
• Planning & recruiting manpower requirements
• Setting price, promotions and plans to increase both sales volumes & contributions
• Monitoring and coaching to ensure Financing and Insurance and Trade In penetration targets are met.
• Ascertain, review and implement Sales Incentives/commissions for Sales Consultants
• Strategise & monitor sales & contributions’ progress to meet Financial Year (FY) targets
• Manage stock inventory & improve stock turnover
• Monitor market conditions and competitor activities and products, analysis and recommend strategies to counteract to improve sales
• Handle customer enquiries, feedback, compliments and complaints to improve customer’s experience
• Provide coaching and feedback to help improve selling skills and customer service
• Build and maintain customer relationships to ensure repeat business

Requirements:

• 5 years of related working experience, preferably with strong automotive sales records and possesses strong sales flair
• Strong Leadership and Sales management skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Familiarity with club management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

Our client is a FMCG industry, one of the leading players to provide foodservice. Due to business needs, they are now recruiting a Senior Sales Account Support Specialist to be part of their team for ongoing transformation projects. They are located in the West.

Duties of Senior Sales Account Support Specialist

• Assist Manager in providing outstanding account management for clients.
• Oversee customer activities and asset performance, including new product launches.
• Identify collaborative business opportunities based on market positioning and store performance.
• Ensure prompt response to invoice queries and manage customer accounts within payment terms.
• Work with clients to discover growth prospects, expand product lines, and introduce new brands.
• Present innovative business proposals to modern trade channel clients, including product submissions and marketing strategies.
• Ensure proper execution of in-stock and promotional activities across all clients.
• Monitor promotional results and ensure adherence to trade spending procedures.
• Provide weekly volume forecasts to procurement team for demand-supply alignment.

Requirements:

• Diploma in Business Management / Business Administration, or a related field of study, or equivalent qualifications.
• Minimum of three years of experience in the relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

WHO ARE WE?

Zumvet is a Singapore-based online pet healthcare platform - we connect veterinary professionals with pet parents to deliver accessible, affordable, and high-quality care through video consults and home-based services. We help pet owners triage emergency situations and can serve as a first point of contact for owners to decide if a physical consultation is required. Animal healthcare is made more convenient through medication delivery and home-based services.

Why partner with ZumVet?

ZumVet offers an opportunity for Vets to ensure continuity of care for pets with the practice of veterinary telemedicine in a convenient and effective way.

The responsibility of the Veterinary Practice Manager is to effectively use all available resources to provide the best possible patient care by the clinic and to ensure profitability of the practice.

The veterinary practice manager reports to Management.

Areas of responsibility encompass but not limited to:

1. Veterinary Practice Administration

2. Operational plans

3. Training of staff

4. Ordering and stocking supplies and equipment

5. Staffing

6. Safety and Security

7. Review/evaluation/analysis of the past performance of the practice.

To be successful in this role, you will generally need the following skills and qualities:

1. Organization skills: This position requires a fine balance of administrative and clinic functions to coordinate the programs and resources including human resources.

2. Leadership skills: Veterinary practice managers must be able to motivate employees and deal with issues that may arise so that the vets can focus on helping the health of the animals.

3. Communication and interpersonal skills: Most of a veterinary practice manager’s day is spent working with other people, so verbal and written communication skills and the ability to work effectively with others are key to success.

4. Ability to work and resolve problem independently.

This is a Full time position with 1 weekend shift included

Requirements:

• Polytechnic diploma or higher
• Min 3 years of supervisory experience
• Remuneration will commence with experience.

About Durapower Technology (Singapore) Pte. Ltd.:

Durapower Technology (Singapore) Pte. Ltd. is a solutions provider in sustainable energy solutions, specializing in advanced technologies such as battery systems and sustainable shipping.

Role Overview:

Durapower is actively seeking a dynamic Key Account Manager to join our team, supporting the Key Account Director. This role focuses on managing and developing key accounts, with a spotlight on the Thailand and Europe markets and other identified markets. We seek an individual with excellent communication, facilitation, and strategic thinking skills, ideally from a government or statutory board background.

Responsibilities:

Key Account Management:

• Collaborate with the Key Account Director to co-lead the management and nurturing of key accounts in various markets.
• Develop and sustain strong relationships with key stakeholders, ensuring customer satisfaction and fostering business growth and revenue recognition.
• Apply sense-making techniques for effective key account management and enhanced business relationships.

Global Business Development:

• Co-lead special operations projects for the global expansion of Durapower's factories.
• Collaborate with cross-functional teams to drive global business development initiatives.
• Adopt a global perspective for strategic, pro-business decisions.

Strategic Thinking:

• Utilize strategic thinking skills to identify and capitalize on new business opportunities.
• Navigate complex situations with finesse while maintaining composure and clear thought processes.
• Apply transdisciplinary thinking focused on product and services and the commercial-techno terms and conditions.

Communication and Facilitation:

• Act as a key liaison between clients and internal teams, ensuring clear and effective bilingual communication in Mandarin and English.
• Facilitate meetings and negotiations adeptly, striving for mutually beneficial outcomes.
• Demonstrate customer orientation to enable successful collaboration and influence for business outcomes.

Qualifications:

• Bachelor's degree in Business Management and/or Engineering (MBA preferred).
• Minimum 5 years of proven experience as a Key Account Manager or in Enterprise Development roles.
• Background in government or statutory board roles highly desirable, with exposure to overseas markets.
• Prior participation in exchange programs, extensive travel, and a global mindset is highly preferred.
• Strong strategic thinking and analytical skills.
• Excellent bilingual communication skills in Mandarin and English.
• Demonstrated ability to successfully co-lead, driving processes for global partnership development projects.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)