Panasonic Information Systems Company Asia Pacific (PISCAP) is an IT solutions partner which provides IT Professional Services to 63 Panasonic Group companies in APAC Region, comprising of 7 Main Business Lines. PISCAP is an integral part of Panasonic Transformation journey. It is responsible for IT Leadership, Portfolio Management, Solutions Delivery and IT Operations with its Centre of Excellence in Singapore, Malaysia, Thailand, and Vietnam. By leveraging on Panasonic’s merit of scale, PISCAP innovates and generate sustained value to the APAC business group.

About the role:

Program Management and Integration is a key capability in Panasonic Information System Company (PISC) organization, providing cross-functional management of business transformation initiatives with broad, diverse work streams and multiple projects. This role will report to the Program Director within a matrix report structure:

Roles & Responsibilities:

• The Project Manager will operate as the program management lead partnering cross functionally to manage across all work streams, sub-projects and functions.
• Works regionally and cross functionally to facilitate and drive the timely global roll out of our integrated SAP platform, Salesforce and related interfaces.
• Creates and oversees the integrated program plans and will be responsible to deliver their program on time, on-budget, with specified scope across all functional areas, including integrated program plan (master timeline), project charter, resource plan, budget, status reporting and governance.
• Accountable to the Executive Steering Committee and ensures the necessary process, structure, resources, and governance is in place to deliver successful results.
• Partners cross-functionally to align technical solutions with business needs and enhance connectivity of business units, regions, functional areas and IT solutions/systems.
• Drives accountability and owns the Program Management deliverables including creating the optimal program structure, program kick off, building a high performing team, facilitating workshops, and program budget.
• Facilitates program key meetings. Leads on presenting updates to steering and executive committee.
• Establishes team agreements/ground rules at program start and drives collaboration and communication across teams and stakeholders to deliver optimal results.
• Facilitates conflict resolution and jumpstarts stalled deliverables by identifying and removing barriers and driving issues to timely resolution.
• Ensures Program Sponsors and stakeholders are regularly engaged for input/consultation communicating any emerging risks and corresponding mitigation plans. Provides transparent and timely reporting to all stakeholders.
• Advises and coaches stakeholders, direct reports, team members, and other project managers in excelling at their role and ensures program priorities are clear.
• Evaluates and assesses project/program post implementation and presents key findings/lessons learned to executive leadership. Communicates learnings that can be reapplied across PISC.

Desired Skills & Experience

• At least 10 years’ project management for full life cycle of business transformation projects by leveraging SAP and/or Salesforce platform.
• At least 8 years' Program Management / PMO experience with responsibility for delivering large, complex cross-functional initiatives and managing teams. Regional experience highly preferred.
• Has served as a Program/Project Management leader on multiple enterprise programs and has experience in creating program and PMO structures.
• Experience in implementing SAP or Salesforce in global/regional organizations highly preferred.
• Good understanding of sales, manufacturing and/or finance end-to-end processes.
• Industry knowledge: preferably discrete or repetitive manufacturing industry. Other non-finance industries like energy, automotive, telecommunications are equally welcome.
• Ability to manage complexity; distil complex information and processes into simple views and communications.
• Excellent in delivering presentation to project stakeholders and management team.
• Excellent skills in Excel and PowerPoint in crafting and delivering management messages.
• Ability to work with minimum guidance & directions.
• Understanding and experience with agile methodologies
• Language proficiency: English, Mandarin (preferred but not mandatory)
• May be required to travel within the APAC region (frequency: 25% or more)

We apologise that only shortlisted candidates will be contacted.

Responsibilities:

• Plan and implement competitive strategies to achieve substantial growth in the sales and market shares;
• Identify new and emerging opportunities in the market and strategically tap them to promote a new product line;
• Compile market intelligence such as competitors’ pricing, new product launches and competing activities as well as information on new players;
• Establish and manage clientele base and maintain a good working relationships with customers (eg. developers, architects, contractors, etc);
• Work with architects in setting specifications for both commercial and residential projects;
• Plan and participate in trade fairs/exhibitions to promote maximum brand exposure;
• Attend to all project tender documentation and translation if necessary;
• Prepare weekly and monthly sales forecasts on the ‘Project’ and ‘Distributor’ sectors;
• Attend to site inquiries and render technical assistance upon request by clients;

Requirements:

• Preferably a Diploma/Degree in Sales & Marketing or its equivalence with at least 1-year relevant experience in the same capacity;
• Sales-driven and customer oriented with strong communication and interpersonal skills;
• Resourceful and possess a high level of commitment and determined to excel;
• Good business acumen with sensitivity to business trends and market conditions;
• Excellent negotiation and relationship-building skills;
• Possess strong initiative and able to be a good team player;
• Those with relevant experience in consumer durables and building distribution networks have an added advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Job Summary

We are seeking an experienced and results-driven Digital Marketing Manager to join our team supporting our client in the Financial Services sector. The ideal candidate will lead the planning, execution, and optimization of the online marketing efforts. The primary goal is to grow the brand's influence while increasing brand loyalty and awareness. The Digital Marketing Manager will oversee various digital marketing channels, including SEO / SEM, email, social media, and display advertising campaigns.

Mandatory Skill-set

• Bachelor’s / Master's Degree, preferably in marketing or business management or related field
• At least 8 years of experience as a content manager with experience in online community building;
• Experience in managing customer-facing platform with metrics that demonstrate improvements in both customer satisfaction and cost management;
• Strong understanding of project management and the documentation essential to all digital projects such as scope of work, project brief, functional specifications, user acceptance tests, timelines;
• Experience with A/B testing, conversion rate optimization (CRO), and user experience (UX) principles;
• Eye for detail and a creative and strategic thinker;
• Adaptable to changes and new technologies;
• Excellent communication, project management, and analytical skills;
• Build relationships and work effectively with numerous departments across the region;
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Desired Skill-set

• Proficiency in Adobe Experience Manager (AEM);
• Familiar with Adobe Enterprise Manager, or has done Website work and development.

Responsibilities

• Develop and implement comprehensive digital marketing strategies to achieve business objectives, including lead generation, brand awareness, and customer acquisition;
• Plan and execute all digital marketing campaigns, including SEO/SEM, email marketing, social media, content marketing, and display advertising;
• Optimize content and website structure for search engines to improve organic search rankings;
• Manage paid search campaigns to maximize ROI;
• Monitor, analyze, and report on key performance indicators (KPIs) such as conversion rates, traffic, and campaign effectiveness;
• Work closely with cross-functional teams, including C- Level Stakeholders, sales, product, and creative teams, to align marketing strategies with business goals;
• Design content and stories to support the specific product features of the apps, marketing campaigns as per product messaging;
• Keep up-to-date with the latest digital marketing trends, tools, and best practices.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

The Marketing Executive will be responsible for championing B2B marketing efforts, digital marketing initiatives, and building a stronger brand for Koh Bus in Singapore.

Roles & Responsibilities:

· Lead the B2C and B2B branding and trade promotion activities

· Work closely together with management to innovate and generate new marketing initiatives

· Oversee all marketing campaigns for the organization

· Lead market research efforts to uncover the viability of current and existing products/services

· Collaborate with media organizations and advertising agencies

· Brainstorm ideas for new campaigns

· Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

· Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Job Requirements:

· Degree in Marketing / Business Administration or Diploma holders with relevant experiences (Interns and Fresh Graduates are welcome to apply)

· Possess good verbal, written, and presentation skills

· Possess good project management skills and multi-tasking capability

· Excellent communication skills and an effective team player

Job Description

• Execute all sales activities starting from preparing quotations for customer and follow up on sales order and ensuring timely delivery of the goods from factory and timely shipping and invoicing to customers.
• Attend to all incoming phone calls and handle customers’ request.
• Maintain good customer business relationship.
• Liaising and Co-ordinating with internal department and external parties.
• Handle feedback from customer and resolve complaints
• Coordinate with other departments and ensure customer’s order are processed efficiently
• Archive and sort documents and data in physical and electronic form
• Undertake other ad-hoc assignments and duties

Requirements

• Minimum Diploma/ Degree in Business Admin/ Engineering
• Proficient in MS Office
• Good team player and Positive attitude
• Able to work independently

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

Campaign Development and Execution:

• Assist Director of Marketing and Communications to develop and implement creative marketing campaigns that promote our Restaurants and Bars offerings to increase foot traffic and revenue.
• Collaborate with Restaurants and Bars Director/Manager and chefs to create promotional materials and advertising strategies that align with current culinary trends and Artyzen's image.

Digital Marketing:

• Manage and enhance our online presence, including updating the restaurant’s website, social media accounts, and online listings.
• Execute digital marketing strategies, including SEO, email marketing, and social media advertising to boost reservations and event bookings.

Event Management:

• Organize and promote F&B collaborations such as wine tastings, chef’s tables, seasonal festivals, and culinary workshops.
• Coordinate with external vendors and partners to ensure events are successful and align with our brand’s standards.

Market Research:

• Conduct market research to understand current trends in the Food & Beverage industry and gathercustomer feedback to improve service and offerings.
• Analyze competitors’ marketing strategies and performance to benchmark and improve our marketing efforts.

Stakeholder Engagement:

• Work closely with the Restaurants & Bars and Sales & Marketing teams to ensure marketing objectives are integrated with operational goals.
• Supporting Director of Marketing Communication and develop and maintain relationships with media and promotional partners to enhance publicity and promotional opportunities.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Hospitality, or related field.
• Minimum of 2 years of experience in marketing, preferably in the hospitality or restaurant industry.
• Understanding of digital marketing tools and strategies, including social media platforms, search engine marketing.
• Excellent communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
• Creative thinker with strong analytical skills and the ability to manage multiple projects simultaneously.
• Passion for the food and beverage industry and staying updated with the latest trends.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Must be able to work night shift or split shift
* Must be able to work extra hours or weekend if needed

The Events Coordinator/Conference Services Coordinator plans and arranges the details of events. These include logistics planning to complex decorations for events, which range from meetings to dinners. He/She in charge of booking facilities for upcoming events, and meeting clients to discuss the event’s purpose. He/She must follow the client’s vision and details for the event.

He/She needs to provide administrative support for the department. He/She must conduct on-site coordination, and site inspection done during, before and after the events. He/She needs to create the Banquet Event Order in a timely manner. He/She must also use suggestive selling to boost profits.

He/She needs to work in a fast-paced setting. He/She maintains precise and overall awareness of the property. He/She also arranges functions correctly and efficiently. He/She needs to serve as a point of contact for clients. In addition, he/she must also converse with them via phone or email to respond to queries and requests.

~ Quarterly performance bonus

~ Aid customer service over various platforms
~ Communicate and relate well at the workplace
~ Follow food and beverage safety and hygiene policies and rules
~ Grow eersonal effectiveness at an operations level
~ Handle guest concerns
~ Issue sales proposals
~ Maintain a personal image and emotional competence
~ Perform computer applications at basic level
~ Perform essential online functions
~ Project a professional image
~ Provide go-the-extra-mile-service
~ Provide sales services
~ Show the service vision
~ Use upselling and suggestive selling methods
~ Work in a team

Job Title: Sales Manager (DC power industry) (ID4563)
Location: Pandan Cres
Working Hours: Mon to Fri 9.00am-6.00pm
Salary: $4000-$6000


Job Description & Requirements

We are seeking an experienced Sales Manager specializing in DC Power solutions for the Telecom industry. The ideal candidate will have a strong background in electro engineering, coupled with a proven track record in sales within the telecommunications sector. The area of responsibility will be Singapore and neighbouring countries.

Business Development:
• Identify and pursue new business opportunities within the Telecom sector for DC power solutions.
• Cultivate and maintain relationships with key decision-makers and stakeholders.
• Develop and implement effective sales strategies to achieve revenue targets.
• Collaborate with the marketing team to create compelling sales materials.

Product Knowledge:
• Possess in-depth knowledge of DC power systems and their applications in the Telecom industry.
• Conduct product presentations and demonstrations for potential clients.
• Nurture and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.
Market Analysis:
• Stay informed about industry trends, competitor activities, and market dynamics.
• Provide feedback to the product development team based on market insights.

Qualifications:
• Bachelor’s degree or higher in Electrical Engineering or a related field.
• A minimum of 3 years of experience in sales, specifically within the DC power industry and Telecom sector.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office and CRM software.

Job description

Roles:

● Client Acquisition: Identify and reach out to potential clients, presenting our services effectively.

● Client Outreach: Conduct calling campaigns and schedule meetings with potential clients.

● Client Retention: Implement strategies to maintain long-term client relationships and reduce churn.

● Client Relationship Building: Maintain and strengthen relationships with existing clients, ensuring their needs are met and identifying upselling opportunities.

● Sales Strategy: Develop and implement sales strategies to achieve company targets and drive growth.

● Technical Sales and Client Pitching: Lead technical sales presentations and pitches to potential clients, effectively communicating complex IT and web design concepts.

● Campaign Management: Plan and execute marketing campaigns across various digital and traditional channels.

● Brand Promotion: Promote Superink digital services, OnePassERP SaaS, Interior Design and Carpentry services, and other offerings in our portfolio.

● Market Expansion: Explore new markets and business opportunities to expand our client base and service reach.

● Performance Tracking: Monitor and report on sales and marketing performance, using data to drive decisions and optimize strategies.

● Content Creation: Develop compelling marketing materials and sales collateral to support lead generation and conversions.

● Competitive Analysis: Stay informed about market trends and competitor activities to maintain our competitive edge.

Requirements:

● Experience in B2B sales and marketing, preferably in IT or related industries

● Excellent communication and presentation skills

● Ability to understand and articulate technical concepts to non-technical audiences

● Self-motivated with a results-driven approach

● Results-driven and able to work under pressure.

● Ability to work both independently and as part of a team.

● Familiarity with digital marketing tools and CRM software.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking team that values creativity and innovation in IT, web design, and HRM solutions.
• Professional Growth: Enjoy ample opportunities for learning and career advancement in a rapidly evolving tech landscape.
• Diverse Projects: Gain experience across various industries and services, from digital marketing to ERP solutions and interior design.
• Impact-Driven Role: Play a crucial part in driving our company's growth and shaping our market presence.
• Skill Development: Enhance your technical sales skills and deepen your understanding of cutting-edge technologies.
• Client-Centric Approach: Build meaningful relationships with clients and contribute to their business success.
• Data-Driven Decision Making: Utilize advanced analytics to inform strategies and measure your impact.
• Competitive Commission Structure: Benefit from a lucrative commission scheme that directly rewards your sales performance and success

We are a local distribution company representing more than 20 established global brands in the field of industrial automation, energy & environmental monitoring and power quality. As we digitalize our business into e-commerce, we are currently looking for a Digital Marketing Specialist.

The ideal candidate will assist the marketing strategy by planning and executing digital marketing campaign, create content to boost brand awareness, to drive engagements, traffics, and leads for offline and online business.

As a Digital Marketing Specialist, you will report to the Senior Manager - Business.

Your key Responsibilities involves

· Plan yearly marketing budget

· Plan, create, and execute an SEO and SEM strategy.

· Manage and create social media contents and postings

· Plan and organize events with various stakeholders

· Monthly meeting with partners and stakeholders to present campaign plans, campaign performance, social media management, and proposal to improve digital results; assess against goals (KPI and ROI)

· Set up conversion and event tracking on the website and across various digital platforms

· Manage buyer personas for targeted marketing.

· Stay up-to-date with the latest SEO, SEM, and digital marketing trends and best practices.

Job Requirements:

· A Diploma holder/ degree holder, preferably in marketing, IT or Engineering discipline

· At least 2-3 years of digital marketing experience, using tools such as Semrush, GA4

· Familiar with Adobe commerce cloud platform, Adobe Creative Clouds suite

· Must have experience in CRM and marketing automation software such as Hubspot, Dotdigital or Salesforce.

· Experience with A/B testing and other testing metrics

· Must be organized, attention to details, and able to work in a fast paced environment.

· Ability to collaborate and work in a team, but is also a self-starter

Highlights and Benefits:

· Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing

· Medical benefits include Specialist, TCM, and Dental reimbursement.

· Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.

· Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

We are looking for a part-time Marketing Associate to coordinate the company's marketing and advertising initiatives. The key responsibilities include managing materials on our website, and managing ad campaigns and marketing channels.

Key Responsibilities:

· Manage website contents to ensure information are up-to-date.

· Manage marketing channels and online ad campaigns to ensure good outreach.

· Develop marketing materials such as brochures, posters, newsletters, presentation slides, templates, etc.

Requirements:

· Relevant qualifications in marketing, communications, advertising, or a related field.

· Work experience in marketing (digital and traditional), communications, advertising, or a related field.

· Experience in managing Google Ad campaigns.

· Experience in the photonics industry is a plus.

· Proficient in Microsoft Office, design and website management.

· Good command of English. Good written and verbal communication skills.

· Creative, independent and detail-oriented.

Looking to hire: Sales Executive @ Bukit Timah.

Jobscope:

• Attend to walk-in customers
• Attend to email queries and phone / WhatsApp calls
• Shortlisting and matching maids to employers
• Arranging interviews
• Closing sales

Job Requirements:

• Customer service oriented
• Friend demeanour
• Excellent communication skills
• CEI (Basic) Certification is a must
• Perform any other ad hoc duties as assigned
• Able to start immediately

Working Days:

• 5 days work week (Monday to Friday 11am to 6pm and Saturday or Sunday 11am to 5pm.

Attractive Benefits:

• Highly attractive salary package with commission ($3,000 to $5,000)
• Annual performance bonus, subject to performance
• Annual pay increment, subject to performance
• Training and support provided

Working Location:

• Bukit timah

If interested, please email your resume to [email protected]

About the Opportunity

The Intern will work in a team to assist in the deliverables for comms/marketing to the different target audience (B2B and B2C) within Alliance.

What You'll be Doing

• Scope of work may include design, simple video animation, copywriting and content curation.
• Projects will include, but not limited to the following:
  1. Alliance Medical Centre Marketing Campaigns.
  2. Evoque Medical Aesthetics Marketing Campaigns.
  3. Alliance Medinet/ MyFamilyClinic Campaigns.
  4. Social Media channels including FB, LinkedIn, and IG, Tik Tok.
  5. Other ad-hoc campaigns.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit:

• https://alliancehealthcare.com.sg.

Responsibilities:

· Teaching related hardware AV and IT products to customers and answering any

of their questions regarding the products

· Responsible for the sales and marketing of AV products (eg. Projectors, Audio

Systems, Visualiser, etc.) to customers

· Maintaining and expanding new and existing customer base

Requirements :

· Min 2 years experience in local AV/ Electronic / IT related products

· Basic IT knowledge

· Good Presentation, analytical, communication and interpersonal skills

· Possess Driving license and own vehicle is a must

· Entry-level candidates are welcome to apply

· Attractive remuneration package with high commission

Responsibilities:

* Understand customer needs and identify how our solutions address them

* Introducing related hardware AV, Pro Audio and IT products to customers and answering any of their questions regarding the products

* Track sales activities and reports

* Responsible for the sales and marketing of the company’s products

* Drive up the sales of Pro Audio/AV related products to customers

* Maintaining and expanding new and existing customer base

* Analyze market/competitors in the same business sector

Qualifications:
* Min. 3 years experience in IT or AV/ related products

* Proven experience delivering results

* A positive & creative personality and a natural team player

* Proficient in MS Office application (i.e. Words, Excel, Powerpoint)

* Good Presentation, analytical, communication and interpersonal skills

* Possess Driving license and own vehicle

* Willingness to learn & Positive attitude

* Team player

This position reports to the Owner. The Marketing manager plans and executes strategies to promote a company's products or services. They oversee campaigns, analyze market trends, manage budgets, conduct research, and collaborate across departments to ensure effective messaging and branding. Their goal is to enhance market position and achieve business objectives through targeted marketing efforts. Stitchsmith's commitment lies in fostering a workforce-centered, high-performance culture that underscores empowerment, quality, ongoing improvement, and the recruitment and continuous development of an outstanding workplace.

Job Description

Individual to be involved in:
1. Develop and execute marketing strategies to promote upholstery filling products.
2. Conduct market research to understand customer needs and industry trends.
3. Plan and oversee advertising and promotional campaigns.
4. Manage digital marketing initiatives including social media, email campaigns, and website content.
5. Collaborate with sales teams to develop effective sales materials and support sales efforts.
6. Monitor and analyze marketing performance metrics to optimize campaigns and achieve business goals.

Job Requirements

1. Ability to conduct thorough market research, analyze data, and interpret trends to inform strategic decisions.
2. Proficiency in digital marketing channels such as social media marketing, email marketing, and content marketing.
3. Deep understanding of upholstery filling products, materials, specifications, and manufacturing processes.
4. Experience in using CRM software to manage customer relationships, track leads, and analyze customer data.
5. Skill in using analytics tools (e.g., Google Analytics, Adobe Analytics) to measure marketing campaign performance, ROI, and other key metrics.
6. Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines effectively within a manufacturing environment.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work OT on weekends and public holiday

* Must be able to work night shift or split shift
* Must be able to work extra hours or weekend if needed

Responsibilities:

• Direct and monitor the work flow of the entire office.
• Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed.
• Develop and manage operating budgets.
• Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct reports—all with full support of corporate office.
• Ensure training and direction for new and existing sales members.
• Act as a liaison between the customers and operations staff.
• Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
• Monthly financial analysis: including determining overall success of current customer profiles.
• Ensure all necessary documentation is accurate and timely.
• Act as a player and a coach – bring on new business, in addition to coaching the sales representatives.

Key Responsibilities:

- To support product merchandising and stock replenishment at various locations.

- set up(early morning) and set down (at night) for counter/atrium activities at some period.
- arrange working schedule for promoter.

- Submit picking list to warehouse.
- Ad-hoc duties as assigned.

Requirements

- Relevant work experience is preferred but not necessary.

- Physically fit to support product merchandising and stock replenishment at the stores.

- Able to start work Immediately / short notice.

- 5.5 day work week

What the role involves:

1. Need to manage a team of Sales Supports and Helpdesk, on top of supporting accounts.
2. Need to demonstrate leadership skills to the team and to work closely with other team leaders to achieve organisational goals and objectives
3. Liaise and coordinate with Yusen global offices/agents with regards to sales-related enquiries and routing orders received.
4. Provide in-house support to the Sales Personnel & own accounts on sales quotations, RFIs, SOPs, RFQs and enquiries pertaining to targeted and current accounts
5. Need to physically front clients and support existing key accounts on the maintenance and business development.
6. Need to take the lead on the escalations and business implementations of the allocated existing clients and organise the needed meetings internally with corresponding business units.
7. For accounts supported, need to collaborate with network offices & Tender team to reinforce strategy for tender nominations.
8. Follow-up on client quotations and enquiries within stipulated time period.
9. Generate weekly/monthly reports for customers, in accordance to their requested format.
10. Follow up on clients outstanding payment in terms of escalations, invoice verification issues and handle rate disputes.
11. Maintain customer tariffs in server adequately
12. Manage FMC filing and rates maintenance for accounts with which we are the Business Owner.
13. Arrange credit facility approval for new clients.
14. Follow up and arrange triangle shipment billing instructions with respective business units
15. Visit customers independently to support their current business needs, with the aim of business retention.
16. Take the lead in discussions with client and AFF/OFF members with regards to service recovery, first level of escalations, etc.
17. Facilitate on preparation of periodic business reviews.
18. Perform other job duties as requested by the Immediate Superior / HOD

Required Skills, Experience & Qualifications:

• At least 10 years of relevant working experience in freight forwarding/logistic/supply chain industry or related field with leadership role working experience.
• Good Leadership and interpersonal skills
• Excellent verbal and written communication
• Well organized
• Positive attitude and able work under pressure with tight deadlines
• Strong analytical, planning, organizing skills and meticulous.

Work Location:

2 Changi South Avenue 2, Singapore 486354 (Nearest MRT: EXPO)

Work week

5-day work week (Mondays to Fridays: 8.30 am to 6.00 pm)

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.