PURPOSE OF THE JOB

Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support the IKEA for Business Sales Support Specialist in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers’ needs in all touchpoints.

RESPONSIBILITIES OF THE JOB

• Contact (via phone call and email), qualify and maintain all incoming inquiries via the designated IKEA for Business website before assigning the enquiries to the B2B operations team or other respective business units.
• Contact (via phone call and email), qualify and maintain all incoming inquiries via email and/or contact number before assigning the enquiries to the B2B operations team or other respective business units.
• Maintain communication with new business leads and ensure that the client’s concerns are addressed promptly throughout all touchpoints.
• Pair appropriate visual materials when communicating with leads via email.
• Maintain and update the existing CRM and customer record/s.
• Support the IKEA for Business Sales Support Specialist during face-to-face meetings with business clients in-store or on-site.

Drive sales growth in the Food Service Channels by district planning, hunting, and developing new accounts to expand the distribution of products as well as servicing and increasing current customer accounts.

Key Responsibilities

1. To achieve monthly set sales targets for assigned accounts in Food Service Channel.
2. To hunt for new accounts by districts, sub-channels and expand distribution of products.
3. To service and increase the % growth of current accounts.
4. To update weekly on the prospect accounts and actionable plans with clear timeline
5. To work closely with assigned accounts to ensure sales and distribution are maximized to achieve monthly set targets.
6. To work collaboratively with Marketing to ensure sales and brand objectives are met.
7. Work closely with supply chain on stocks forecast to ensure stocks availability especially during peak seasons to meet sales and stock fulfilment targets.
8. Work closely with Finance on billing issues and resolve outstanding accounts.
9. Monitor and track trade spending to ensure within budget set.
10. Any other projects assigned by management

Key Requirements

• At least 3 years of Food Service experience in FMCG; Sales experience in food and beverage categories will be added advantage.
• Experience in developing strategies and plans to drive sales.
• Hands on project management skillset and disciplines to manage and drive topline.
• Proficient in MS Office tools and SAP platforms.
• Team player and independent, positive attitude, determined with Entrepreneur spirits & tenacity
• Good inter-personal communication and presentation skills
• Mature, strong analytical and concept crafting skills
• Eye for details, hands-on and able to multi-task and manage multiple projects
• Growth mindset and willing to go the extra mile

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

The Visa Internship Program is an exciting opportunity to propel your career from the center of payments innovation in Asia Pacific. Throughout your 12 weeks at Visa, you will be empowered to take on impactful work and lead courageously to shape the future of commerce. Gain executive exposure, engage in out-of-the-box problem solving, and participate in social and community service activities. We are looking for people who can innovate, collaborate, and drive Visa into the next era of an already rapidly evolving digital marketplace.

What else can you expect from the internship?

• Own your career and personal growth! Sign up for projects, workshops, training courses and be at the forefront of emerging technologies by getting hands-on experience in AI, consulting, data visualization, and more!
• We are more than a workplace! Join our intern socials and networking events, soak in the Life at Visa.

At Visa, we believe in the power of small steps to get you closer to where you want to go. Take your first step with Visa to powering payments and uplifting people.

Marketing
The Marketing team is a passionate and dedicated team with a high-performance culture to advance and drive experiential marketing to build awareness and deliver demand through the curation, creation of marketing strategies designed to acquire, engage, and retain Visa’s ecosystem and network of partners and clients. Success is driven through collaboration with cross functional teams across Visa to accelerate product and solution adoption, migration and retention to deliver business growth.

These are the teams that you may have the opportunity to interact with:

Marketing Insights & Analytics:
The AP Insights & Analytics team sits within the Marketing function of Visa in Asia Pacific (AP) with a vision to be an insight-led engine of advisory. The team delivers consumer and market insights, and marketing effectiveness analytics-based advisory to internal Visa stakeholders, and as a Value-Added Service (VAS) to our clients & partners.

Partner Marketing Services:
The Partner Marketing Services team is responsible for growing the regional marketing services business through working closely with in-country marketing teams to identify revenue generating marketing services opportunities and manage marketing-related requests from the Global Accounts teams to support their customer acquisition, engagement and retention strategies.

Flex Work Arrangement - Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week based on business needs.

Job type: Full-Time/Career Trial Position

Company: Logiscool (Hougang branch)

Job Summary

We are seeking a creative and tech-savvy Marketing Associate to join our team at Logiscool, an early-stage growing coding and robotics enrichment centre. The ideal candidate will spearhead our social media management and content creation, with the primary goal of building organic content to enhance brand visibility, awareness and engagement to drive sign-ups. You will work closely with the our core team to drive end-to-end development and execution of our social media strategy, creating organic content that aligns with our mission to make digital literacy for young children accessible, relatable, fun and engaging.

Key Responsibilities

• Social Media Strategy: Work with the core team to develop the overarching social media strategy.
• Social Media Management: Develop, manage and execute our social media content strategy across platforms (Facebook and Instagram).
• Content Creation: Produce high-quality, engaging posts, graphics, and short videos to drive engagement.
• Audience Engagement: Build and nurture an online community by responding to comments, messages, and interacting with followers in a timely manner.
• Campaign Planning: Assist in planning and executing social media campaigns, promotions, and events to drive course sign-ups.
• Brand Consistency: Ensure all content aligns with our brand voice and messaging.
• Performance Analysis: Track and report social media metrics, analyze performance, and adjust strategies accordingly.

Requirements

• Diploma and above in business, marketing, design or a related field.
• At least 1 year of experience in social media management and content creation. Fresh graduates with relevant experience may apply as well.
• Avid user of social media (Facebook, Instagram, Lemon8, TikTok etc.) - understanding current trends and best practises
• Experience with graphic design tools (primarily Canva, experience with Adobe is a plus)
• Ability to work independantly, not afraid to ask questions and share your thoughts openly
• Not afraid to fail

Outdoor sales of Xerox office printers and copiers. No experience require and training will be provide. High commission with transport allowance . Able to speak bilingual will be an advantage. Self-driven, energetic and passionate personnel will easily acheive sale target.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in Singapore.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic Account & Sales Support Executive to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

1. Provide sales administrative support.
2. Review, verify and process invoices.
3. Handling DO, PO, Invoices and shipping advice.
4. Support the sales and finance department to ensure success and smooth transaction.
5. Manage and ensure accurate, and timely payment disbursement.
6. Maintain proper accounting record and filling in accounting system.
7. Support in any ad-hoc duties as assigned.

Job Requirements:

1. Minimum Diploma in Accounting, Finance or related field.
2. Minimum 2 years of experience in handling account receivable and or account payable.
3. Possess basic bookkeeping and accounting knowledge.
4. Proficient in MS Office, particularly Excel, and familiarity with accounting software.
5. Detailed, analytical, dynamic, and able to meet tight deadlines.
6. Good command in Mandarin and English in order to liaise with China HQ colleague.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.

Guerlain is the Parisian Alchemist that pursues an infinite quest for wonder of senses and crafts artistic beauty from nature, since 1828.

Singapore local market is recruiting a Public Relation intern to be responsible for the implementation of PR, Paid/ Organic Media and KOL, related marketing activities in Singapore.

MAIN TASKS AND RESPONSIBILITIES

SEEDING & PRESS RELEASE

• Work hand in hand with PR Manager on the seeding strategy to influencers and medias to increase Guerlain’s awareness on all launches. Executing all seeding deliverables for new launches, campaigns/ festivals for Local Market.
• Ensure all seeding quantities and inventories are available in a timely manner.
• Adapt and disseminate Press Releases to localized version with price in SGD and check availability on new launches for all boutiques and stores. Assemble press kit for all new localized information to disseminate to media lists.
• 1-to-1 Media pitch targeted stories and send gifts to build robust relationship with key media/ KOL contacts.

EVENT MANAGEMENT

• Source, plan and liaise with third party suppliers (i.e. floral, F&B, activity vendors) for the execution of PR events.
• Manage the preparation of logistic arrangement for PR events including set-up, gifts arrangement with AOG (Art of Gifting), RSVP list and follow-up post-event contacts.
• Assist in planning, coordinating, executing events i.e. key launches/ trade/ in-store events for Media/ KOL or involving media front (e-symposium).
• Organize media / KOL interviews with internal spokespersons in HQ

ADMIN SUPPORT AND MONTHLY REPORTS

• Monitor media coverages for every activation/ launches/ campaigns/ events.
• Submit monthly PR clippings and weekly newsletter to regional PR team.
• Monthly internal report to measure effectiveness of media/ KOL engaged, organic coverage, gift tracking.
• Competitor analysis: Always be at the top of the game! Check out which media/ KOL that are relevant with high influencing power engaged by competitor brand and work hand-in-hand with CRM and Trade interns for monthly competitor report.
• Admin support: Ensure smooth delivery for seeding, arrange meetings with key KOL and Media, support internal marketing team with proper documentation for any inventory orders/ gift tracking, events flow and rundown, extra support in events when needed.

CRM

GUERLAIN & YOU LOYALTY PROGRAM

• Manage the loyalty rewards catalogue and prepare brief to agencies for artwork changes. Ensure all deliverables are met within the given timeline.
• Manage inventory of Loyalty Gifts and ensure availability of gifts at stores.
• Update all other G&Y collaterals in a timely manner.
• Submit monthly CRM report to internal stakeholders for review.
   

EMAIL CAMPAIGNS

• Manage EDM calendar for tactical campaigns and new launches, including setting up of campaigns with minimal changes.

CLIENTELING/ TRADE

EVENTS

• Conceptualise and execute planned activations to ensure client satisfaction and positive event ROI. Provide on-the-ground support for all clienteling events.
• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B).
• Lead event briefings for internal team and ground staff, ensuring close communication with all stakeholders leading up to events.
• Lead monthly deployment of upcoming month’s events at all stores.
• Submit post-event reports to internal stakeholders for review.

TRADE

• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B) to create successful client events.

• Ensure all store collaterals and price lists are updated in a timely manner.
• Submit post-launch reports to internal stakeholders for review.
• Provide monthly updates on competitor landscape.

GENERAL MARKETING

• Provide day-to-day marketing and operational support for the Singapore Marketing Team.

The VP of Marketing plays a critical leadership role in shaping and driving the company’s overall marketing strategy for the purpose of business growth. This role is pivotal in advancing brand development, leading customer acquisition, enhancing customer retention, and building strong brand loyalty. The VP of Marketing is expected to align marketing efforts with the company’s overarching business goals, ensuring that every campaign, initiative, and strategy is both impactful and measurable. In this role, you will be responsible for maximising the ROI on marketing spend while leading and mentoring a high-performing team.

The ideal candidate is a dynamic leader with a strategic mindset, hands-on experience, and the ability to own and deliver results through a data-driven approach. You will act as the company’s chief storyteller, ensuring a consistent, compelling brand narrative that resonates across all marketing channels and engages customers deeply.

This is a highly visible role that requires a proactive, hands-on leader with the ability to own and drive marketing success across the organisation. If you are passionate about building brands, leading teams, and achieving measurable growth, this role offers the opportunity to have a lasting impact on both customer & company trajectories.

Responsibilities:

• Develop & Lead Marketing Strategy: Define and execute a comprehensive marketing strategy that aligns with the company's long-term growth goals. Spearhead initiatives that fuel customer acquisition, brand awareness, and revenue growth.
• Team Leadership & Development: Lead, mentor, and manage a team of marketing professionals. Create an environment that encourages innovation, performance excellence, and professional development. Set clear objectives for each team member and ensure cross-functional collaboration within the department.
• Brand Management & Storytelling: Act as the company’s chief storyteller, shaping and maintaining a consistent and compelling brand narrative across all touchpoints. Lead brand initiatives to solidify the company’s market position and create meaningful engagement with the target audience.
• Data-Driven Insights & Optimisation: Leverage data analytics to continuously improve marketing strategies, campaigns, and performance. Ensure that marketing activities deliver measurable results, and adjust tactics as needed to maximize efficiency and effectiveness.
• Marketing Budget Ownership: Take full ownership of the marketing budget. Monitor and optimise spend to achieve the desired Investor Acquisition Cost (IAC) and payback period goals. Demonstrate a keen focus on maximising ROI on every marketing dollar invested.
• Collaborative Partnerships: Cultivate and manage strong relationships with key external partners, agencies, and vendors. Ensure that all collaborations align with the company’s strategic marketing objectives and deliver high-quality outcomes.
• Cross-Department Collaboration: Work closely with the product and customer facing teams to ensure marketing efforts are well-integrated with broader business initiatives. Ensure the marketing strategy supports product launches, customer retention efforts, and revenue growth.

• A proven track record of successfully leading marketing efforts to drive growth.
• Demonstrated experience in building and executing data-driven marketing strategies through both paid as well as $0 marketing efforts.
• Strong leadership skills with a history of managing and growing marketing teams.
• Expertise in brand management, customer acquisition, and retention strategies.
• Understanding of online marketing levers and core metrics.
• Ability to translate business goals into actionable marketing objectives.
• Exceptional communication and storytelling abilities to articulate and promote the company’s brand narrative. These skills must translate into the investment universe.
• Willingness to be hands-on and to lead by doing. 

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Job Description

• Provide excellent customer service, product knowledge and recommendations to customer.
• Assist in inventory management and housekeeping.
• Expand company business
• Assist in ad-hoc job scope assigned by manager.
• Minimum 2 years of relevant experience.
• Good communication skills
• Salary Range $3500-$5500

A Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Your Career

Working together with a Systems Engineer, you will be responsible for delivering SD-WAN sales in the region You are the primary point-of-contact for SD-WAN business in the region and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions. 

You will be tasked with bringing the benefits of SD-WAN/SASE solutions to customers. As a key member of the SD-WAN Sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with Pre-sales Engineers to drive growth for our SD-WAN solution. You will take ownership of growing the SD-WAN business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the SD-WAN business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive SD-WAN business
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that effect target markets
• Develop market strategies and goals for customers across the SD-WAN portfolio - understand the strategies, goals, and objectives of accounts
• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process
• Domestic travel and possible international travel as necessary

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

Sellout Performance Report and Tracking (50%)

• Quarterly Beaute Research analysis on market trends/evolution and Gap-to-leadership
• Monthly Sellout Report analysis and tracking for all TR APAC markets
• Preparation of the Yearly Travel Exclusive (TREX) Roadmap
   

Go To Market Seminar Preparation (20%)

• Coordinate with Category Manager and assist with the preparation of Go-To-Market presentations, booklets and assortment analysis review (in/out strategy)
• Facilitate the Go To Market Seminar particularly on the planning, organization & coordination

Launch Preparation (10%)

• To support Category Managers with 360 Launch Event Pack preparation, including coordination with other functional marketing teams and dissemination to all TR APAC markets
• To build Post Launch Report alongside with Category Managers and identify key areas of improvement for 3-star launches across all axis

Competition Study (5%)

• Timely competitor study: Build monthly presentation deck to share competitor launches and interesting innovations to support Category managers in Novelty launch development
• Deep dive in Chinese markets/trends on social media (Little Red Bok, Douyin, Tiktok) to identify key beauty trends  

Support for Preparations on Key Meetings & other adhoc tasks (5%)

• Prepare and support with Data and Performance Analysis for Retailer meetings
• Operational support and coordination for key meetings (i.e Gifting, Organization etc)
• Weekly Marketing Newsletter preparation
• Weekly DiorINFO downloads
• Weekly Product Order support & coordination across TR APAC Regional Marketing Team

WHAT CAN WE OFFER?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

Feeling is believing Fresh is sensorial beauty with proven results. The experience of our products—the textures and scents that ignite all your senses—is what sets them apart. But they are also scientifically proven to work extremely well. It’s this combination of high efficacy and amazing sensations that fresh is known for, and why those who know us love us. Join us for this internship opportunity and craft the future with us.

Opportunities & Exposure

1. Brainstorm and collaborate with the team to conceptualize, visualize, design and execute creative content and layouts to support SEA-Oceania regional marketing & local markets' campaigns
2. Understand business and marketing directives and brief and transform them into an array of marketing design
3. Design and produce marketing collaterals for print and digital, including websites, EDM, social media, brochures, banners, packaging print and other marketing materials with understanding of market design preferences
4. Utilize designs to convey effective messages to audiences to achieve business goals

1. TRADE MARKETING PLAN

• Oversee the animation calendar to ensure it is fully updated.
• Manage and update the full-year Trade plan according to changes from markets, and carry out detailed analysis of trade data by axis and by market.

1. TRADE COORDINATION & OPERATIONS

• Assist the Trade Marketing Executive to design customer journey and manage the trade operational execution (brief to designer team and coordination with markets).
• Developing trade tools adapted to TR APAC markets for all Travel Retail activations across the region.
• Liaise with external suppliers to ensure efficient coordination of trade tool production and delivery to the Local Markets

1. MARKETING LAUNCHES PREPARATION

• Preparation of 3 axis launch packs with information from headquarter and adapt to Travel Retail market.
• Help to update 360 launches prior to launch.

1. COMPETITION RESEARCH AND ANALYSIS

• Prepare newsletter detailing key competitor animations to ensure the team has the latest market information.
• Follow-up on China local market activities: Little Red Book, Tmall, Weibo.
• Mystery shopping in local market to monitor competitor animations.
• Conduct in-depth research about industry best practice in terms of trade retailtainment and customer journey innovation (ability to leverage on Chinese sources would be an advantage).

1. TRANSLATIONS
   • Create Chinese translations for regional GWP showcards.
   • Support the Trade Marketing Executive in Chinese-English translation.

As the Senior Marketing Manager for FHA, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
•    support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
•    Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
•    Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•    Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Responsible for driving programs and campaigns to meet the company business

goals. This includes growing visitor traffic, product click traffic and customers’

engagement bringing positive profitability in sales to e-commerce sites.

Driving activities and promotions are pivotal to grow business & meet the company

business and strategic goals.

1) Up-to-date product information in the websites and e-commerce sites. That is, image quality, curated photos, stocks status, product information, product key words in listing and all efforts.

2) Lead and initiate social media marketing to increase followers and drive sales in current social channels – EDMs, Facebook ,Telegrams, Instagram; but not limited .

3) Response and engage with social media followers and customers meeting KPI.

4) Propose & execute promotion and campaign assigned for websites and marketplaces.

5) Report: Weekly/ Monthly/Quarterly activities and results

6) Any duties and assignments assigned by immediate Superior.

You will be flexible, highly self-motivated and positive with the ability to work both autonomously and as part of a successful and productive team. Displaying high attention to detail and a commitment to execute high quality tasks, you will also possess exceptional communicative abilities which can be used to successfully build relationships at all levels.

Desired Skills:

Project Management, Digital marketing, Design with Canva and Photoshop, Microsoft office, photography, copywriting, socialmarketing, leadership.

Bilingual in English and Chinese.

Interested candidates should apply online or email to [email protected] with detailed resume and photo.

We regret to inform that only shortlistedcandidate will be notified.

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