Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

We are seeking a dynamic Manager to join our newly established GTM and Commercialization team within the VAS organization. This team is dedicated to expanding VAS revenue growth in the Asia Pacific region, by making VAS products easier to buy and sell.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is perfect for those who thrive on variety and enjoy tackling new challenges each day, and not seeking a routine job profile. Given the small size of our team, the role requires a high degree of flexibility and adaptability to handle different types of work. The ideal candidate should be proficient with numbers, have a firm grasp on business fundamentals, and possess strong interpersonal skills.

If you enjoy a dynamic work environment, have an aptitude for numbers, and have a keen understanding of what drives business success, I would love to hear from you.

Primary responsibilities:

• Sales Pipeline Tracking and Management: Oversee the sales pipeline, ensuring it aligns with our commercial goals. Regularly monitor and manage sales progress and outcomes, identifying bottlenecks and opportunities to optimize the sales process. Your role will be pivotal in driving revenue growth through effective pipeline management.
• Training and Education of VAS Specialist and Generalist sellers: Partner with functional teams to develop and deliver training programs that not only enhance the skills and knowledge of sales teams but also instill a deep understanding of our commercial objectives. Equip the team with the necessary tools and strategies to effectively sell our VAS products, thereby contributing to revenue growth.
• Data-Driven Sales Targeting: Create and maintain robust sales models that use data to identify key sales targets within the VAS organization. Your role will involve using these models to drive sales strategies that are aligned with our commercial goals, ultimately contributing to revenue growth.
• Data Analysis and Insights: Leverage data to drive strategic decision-making across the organization. Provide key insights on product utilization, client demographics, sales trends, and potential growth opportunities.
• Cross-Functional Collaboration: Work closely with internal functions to drive alignment on commercial goals and strategies. This includes facilitating effective communication and collaboration between teams to ensure a One Visa approach to achieving our commercial objectives.
• Influencing VAS Policies and Procedures: Take a proactive role in influencing VAS policies and procedures to make it easier to sell our products. This will involve understanding the barriers to sales and working to remove these through changes to policies and procedures.
• Commercial Strategy Development: Work closely with the team leader to support the development and implementation of commercial strategies for VAS products.

Competent Administrative Support candidate with quick & sharp mind in processing documents accurately. Agile Learner and fast in document processing.

Responsibilities

.

· Generate ALL Paper Work and Filing for Sales Team Sales Order, Works Order, Invoices, Quotation..etc.

· Ensure all PO from Customers is attended and reply thru emails and Works Order issue on daily basis.

· Liaise with Customers on paper documentation change, update and submission …etc.

· Email reply to Customers on delivery schedule demand (Pull In or Push Out)

· Daily Updates of all sales systems requirements. (Excel)

· Organize all Sales Filing-Invoice, Quotation, DO…etc

· All Administration on Sales related Paper Work and Corresponding.

Requirements

· Nitec in Business Studies.

· Precision at work with self-checking method, neat and tidy.

· Memorize & execute procedures of document processes accordingly without short-cut.

· Excellent time management, on documents prioritization. skills and self-independent at work.

· Fast thinker, respond to Customers issues, follow Up and follow Ups to get answers.

· 5 days work week and able to complete daily priority work within the day.

· Position Opens to Singaporeans & PR

· Email resume in Word format with qualification to [email protected]

· Only shortlisted candidates will be notified.

.

Tasks:

• Support in daily, monthly, quarterly and annual sales operations reporting
• Support in short-/mid-/long-term sales planning processes
• Support in general sales operations in terms of order and quota management
• Support in monitoring and verifying of sales processes and Key Performance Indicators
• Support in coordination of business processes, activities and projects between Porsche AG, Porsche Asia Pacific and the 13 countries in the Asia Pacific region

• Bachelor’s/Master’s student in areas such as Business Administration, Economics, Accounting or Industrial Engineering
• High interest in premium automotive industry
• Fluency in written and spoken English with good communication skills
• Proficiency in Microsoft Office suites
• Open-minded, organised, analytical and quality oriented
• Team oriented working attitude and intercultural understanding
• Full-time availability for 6 months, starting July 2024

· To develop and maintain business strategies by achieving sales target and increased market shares.

· Visit customer to drive sales pitch and product presentations

· Responsible for achieving sales revenue and profit target

· Align and link business strategies set by company

· Build strong relationship with existing and new customers

· Provide sales and after-sales support, in coordination with our internal departments and customers

· Prepare sales quotations for customer.

· Follow up with after sales issues.

· Market studies and feedback to management

· Monitors sales quotation status and forecast

Requirements:

· Responsible, Highly motivated and target driven team player

· Excellent selling, communication, and negotiation skills.

· Prioritizing, time management and organizational skills.

· Possess an "O" Level and above.

· Able to work in a fast-paced manufacturing environment

· Persuasive, Resilience, Driven and willing to take on new challenges.

· Willing to learn

· Experience in robotics automation/machine tools sales a plus

About Us:

Founded in 2007, MediCare offers products that provide accurate health information to consumers and physicians. Our products enable people to monitor aspects of their day-to-day health from the comfort of home. By doing so helps to support positive lifestyle changes and health improvement. Through helping people make these changes, we help work towards creating a society in which people enjoy healthy and comfortable lives.

MediCare is built on the foundation of “Providing preventive equipment and services to help reduce the cost of expensive disease treatments. While moving towards and promoting, preventive intervention, health risk appraisal, and wellness programs”.

Position Overview:

We are seeking a dynamic and results-driven Sales Associate to join our growing team. The Sales Associate will play a key role in driving sales growth and expanding our market presence in Singapore.

Responsibilities:

• Develop and execute sales strategies to achieve revenue targets and maximize market penetration.
• Identify and pursue new business opportunities through prospecting, networking, and lead generation.
• Build and maintain strong relationships with healthcare professionals, distributors, and key stakeholders.
• Provide product demonstrations and presentations to educate customers on the features and benefits of our products and services.
• Stay updated on industry trends, market dynamics, and competitor activities to inform sales strategies and decision-making.
• Provide good quality after-sales services to customers.

Qualifications:

• Min. GCE O/N-Level Qualification.
• No experience are welcomed. Prior sales experience in the medical products or healthcareindustry is preferred.
• Performance driven.
• Good communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel as needed.
• Diligent and Responsible Attitude.

Benefits:

• Competitive salary and commission structure.
• Attractive annual leave package.
• Flexible work arrangement (location).
• Supplemental pay – 13th month bonus, performance bonus.
• Mobile and transportation allowance.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.

How to Apply:

If you are passionate about healthcare and driven to succeed in sales, we want to hear from you! Please click ""Apply" button or submit your resume with a recent photo to [email protected] / [email protected] with the subject line “Medicare Sales Executive Role”.

We are a sheet metal Job Shop with dynamic skills and abilities to support local & overseas Customers in providing a quality metal products.

• Responsible for Sales Target meet, obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems suitable for Company Capacity and ability. Wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish, benefiting the Company.
• Responsible for managing the sales team with Marketing tools, developing a business plan covering sales, PowerPoint Presentation slide ,revenue, and expense controls, meeting agreed targets, and promoting the organization’s presence Globally.
• Development of the annual marketing plan, specifically advising on: realistic forecasts for each Customers (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force.
• Ensure that all sales representative activities are in accordance with the guidelines set by the Company.
• Responsible for the planning, sales recruitment, direction advice, control of sales executive and sales representatives to accomplish specific objectives.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings. Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales grouping and commission targets and administer the commission plan.
• Personally observe the performance of individual Technical sales person in their performance through teaching sale technic on a regular basis.
• Creating new contacts and develops new businesses Beneficial for the Company.
• Fully responsible for Sale Team Trade accounts receivable for customers ensuring zero bad debts.
• Approve individual Sale Costing against BOM Target set controlling expenditure against Sale amount.
• Submit monthly sales forecast against actual performance report timely.
• Submit Sales Purchase Budget for Special Projects amount larger than expect.
• Execute jobs assign by General Manager.
• Other ad-hoc sales or marketing assignment as assigned by Superior.

REQUIREMENT

• 3-5 years experience in either Electronic Equipment Manufacturing Sales, Construction Business Sales, Food Equipment Sales or Lab Furniture Sales.
• Minimum Qualification Business or Marketing Diploma
• Ability to handle Sales Staff under your care
• Understand Product Costing against Sales Impact.
• Excellent written and oral communication skills
• Experience in business-to-business (B2B) sales
• Excellent time management, prioritization skills and self-independent at work.
• 5 days work week and able to complete daily priority work within the day.
• Position Opens to Singaporeans & PR
• Email resume in Word format with qualification to [email protected]

Only shortlisted candidates will be notified.

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.

Responsibilities

· Develop & maintain positive relationship with customers & principals to generate business opportunities

· Identify, plan & forecast opportunities through sales pipelines management

· Conduct business presentations to potential & existing customers

· Respond to different technical questions pertinent to products.

· Evaluate prospective company products’ application and provide solutions on basis of customer needs.

· Keep abreast of industry trends, product applications, market activities and competitive products

Requirements

· Experience/Skill in any of the below listed items will be an added advantage

v Sales of engineering equipment and consumables

v Good technical know-how in IC Packaging and Testing, Metrology and Inspection, IC Programming and Tape-and-Reel.

v Experience in serving manufacturing and R&D industry

· Some hands-on application work is necessary

· Self-driven & motivated individual, and a good player who collaborate & work well in a sales team

Sales Engineer / Manager (Min. 2 years Experience)

Responsibilities:

• Abilities to read & interpret mechanical drawing is a must.

• Good Communication & interpersonal skills.

• Identify develop new business opportunities.

• Respond to customers, enquiries, quotation, follow up, provide technical solution to client on co's products & services.

• Expand existing business opportunities.

• Achieve corporate sale targets.

• Work with operation team in providing total customer service.

Requirement:

• Experience in Precision Manufacturing environments.

• Possess valid Class 3 driving license (Preferably with own vehicle).

• Only Singaporean and SPR are welcome to apply.

• A team player, ethical personality & a strong acumen in technical sales.

• Able to communicate in English / Mandarin.

• Tertiary education in Precision Engineering or mechanical is highly desirable.

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

Details:

• Salary range from $2,500 to $2,800
• MNC Chemical Industry
• Location: Tuas, Transport pickup availalbe
• 5 day work week (8am to 5.15pm)

Responsibilities:

• Handling daily sales operation activities.
• Monitoring trademark expiry date.
• Getting quotation from various law firms.
• Renew trademarks and apply for new trademark.
• Handling trademark related matters
• Other ad hoc duties.

Requirements:

• Diploma in Business or any relevant.
• Resourceful, meticulous and independent
• Possess good communication
• Minimum 1 – 2 years working experience in sales support coordination.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The Interior Designer will be responsible for designing and creating interior spaces for clients using virtual design tools and software. The role involves working remotely to understand clients' design preferences, creating design plans and mood boards, selecting and recommending furnishings, materials, and color schemes, and providing virtual design consultations to clients. The Interior Designer must possess excellent communication and interpersonal skills, be proficient in using virtual design tools and software, and have a fast PC with the necessary specifications to produce high-quality renders.

Key Responsibilities

• Work remotely with clients to understand their design preferences and requirements

• Create design plans and mood boards using virtual design tools and software

• Select and recommend furnishings, materials, and color schemes for interior spaces

• Provide virtual design consultations to clients and communicate design concepts effectively

• Coordinate with vendors and suppliers to source materials and furnishings for projects

• Ensure that all design plans are completed within agreed timelines and budget constraints

• Produce high-quality renders of interior designs using virtual design tools and software

• Keep up-to-date with current interior design trends, products, and technology

Qualifications

• Bachelor's degree in Interior Design or a related field

• Minimum of 3 years of experience in interior design, with experience working remotely preferred

• Proficient in using virtual design tools and software such as SketchUp, AutoCAD & Enscape

• Experience producing high-quality renders of interior designs using virtual design tools and software

• Fast PC with the necessary specifications to produce high-quality renders

• Strong communication and interpersonal skills, with the ability to communicate design concepts effectively to clients

• Ability to work independently and manage multiple projects simultaneously

• Knowledge of interior design trends, products, and technology

• A strong portfolio demonstrating creativity and design skills

Job Requirements

1) Have at least 5 years relevent experience in Singapore

2) Need to train staff assistant

3) Be able to identify sales trends

4) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

5) Must be able to communicate in English and Chinese

6) Must be able to work night shift or split shift

7) Must be able to work extra hours or weekend if needed

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

• Process sales orders & quotation in a timely manner.
• Prompt response to new / repeat orders received via e-mails and faxes.
• Assist in monitoring all pending sales orders, updating customers regularly on delivery date and in keeping the customers informed of delivery schedule.
• Responsible for coordinating with Accounts Department to ensure prompt payment collection for cash on delivery transaction and with Purchasing Department on incoming stock.
• Release job order to production in the correct order and ensure delivery arrangement to customers orders are delivered timely.
• Update superior on any data discrepancies.
• Prepare documentation for delivery purposes and apply product certification from relevant authorities for custom requirement.
• With purchasing experience & logistic knowledge
• Able to communicate in english & mandarin
• Other ad-hoc duties as assigned.

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Description

We are seeking a meticulous and adaptable Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Our ideal candidate is goal-oriented and has knowledge of customer service best practices to contribute to high quality customer service and achieve sales targets.

Core Responsibilities & Accountabilities

• Processing orders via email/phone/ordering App

• Receiving and processing purchase orders

• Issuing sales transaction invoices

• Contacting customers by phone or email to answer products queries and obtain information

• Provide administrative support to the Sales and Accounts teams

• Coordinate with sales, production, logistic teams and drivers to ensure timely deliveries

• Directing feedback from customers to relevant departments

• Maintaining and updating sales and customer records

• Prepare daily/monthly sales report and other ad-hoc reporting when required

• Filing of invoices (monthly payment customers)

• Any other administrative duties as assigned

Requirements

• Excellent interpersonal and communication skills

• Proficient in Microsoft Word, Excel and PowerPoint

• A team player with a positive and cheerful personality

• Experienced sales executives are welcome to apply

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

About Us

We are a plywood and timber related products company. Our experience and dedicated staff leverage our deep understanding and insights of our products to meet the recognition and supplies needs of both the domestic and global market.

Working Hours

Monday-Saturday 5.5days

8.30am-5.30pm

Job Description

Solicit potential business prospect for company

Actively generate new sales leads

Manage customers after-sales

Evaluate customer needs and action review

Requirement:

Speak Chinese/English + Hokkien (Optional),

Class 3 driving licenses required

Sales experience preferred

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Reporting to the Commercial Director, APAC, your task will be to manage the FreeWheel Marketing initiatives for APAC by liaising and connecting with the different International Marketing and Comms teams internally.

Your responsibilities may span the following areas:

• Brand marketing: under the leadership of the Intl Brand Marketing dept, support the project management of local marketing events (planning, executing, and tracking of marketing KPI’s).
• In coordination with the Intl Sales & Product Marketing team, adapt and maintain sales deck and marketing materials (incl case studies).
• Coordinate and relay regional Comms opportunities with the Intl Comms Dept..

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on the Southeast Asia (SEA) region, including Singapore, Malaysia, the Philippines, and Indonesia. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.
 

Your Mission

As a Growth Marketing Manager for SEA, you will:

1. Drive growth initiatives and strategies across Singapore, Malaysia, the Philippines, and Indonesia, ensuring significant market penetration and user acquisition.

2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.

3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.

4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.

5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.

6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in SEA.

7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.
    

About You

• Experience: You have at least 5 years of marketing experience in the SEA region, with a strong preference for backgrounds in fintech or related industries.

• Localization Expertise: You possess a deep understanding of local nuances across SEA markets and are skilled in tailoring strategies to fit diverse cultural contexts.

• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.

• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.

• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.

• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in SEA, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs after a year with us.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionize the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Senior Consultant, Client Success does at Visa

As a Senior Consultant, Client Success, you will be leading Client Services operational engagements for key regional Merchants. This position requires execution, analytical skills, and client relationship abilities. This role works independently.

In this role, you are expected to:

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key regional Merchants.
• Develop and deliver operational account plans & delivery roadmaps for key regional Merchants, supporting key client objectives and Visa initiatives.
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans, including driving adoption of Value-Added Services.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.
• Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality & revenue.

Why this is important to Visa

• Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity shape how we lead the management of our client through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment