We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

• MNC
• 5-day work week
• Minimum 3 years of relevant working experience in Sales
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Senior Sales Executive.

RESPONSIBILITIES:

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Work closely with the Sales Manager, Executive Chef, Procurement, Brand and Marketing team on the various branding development and marketing support for different customers based on their requirements
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
• Canvassing new potential customers via cold calling, networking etc
• Collaborate with brand and marketing team to perform market research to understand the various trends, competitive analysis

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 3-5 years of relevant working experience in Sales for Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Self-motivated and results driven
• Possess good product knowledge in the foodservice industry
• Possess own transport is an advantage

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Manage distributor to attain target sales

Provide support to distributor and customer to achieve new sales

Liaise with sales coordinator and help to negotiate with factory side to meet delivery requirements

Liaise with technical team to arrange support to customer

Any other ad-hoc duties assigned

Company Overview:

Sodainmind is a leading provider of subscription-based software solutions designed to empower businesses of all sizes. Our innovative products offer seamless integration, scalability, and flexibility, enabling our clients to streamline their operations and achieve their goals more efficiently. We are currently seeking a dynamic and motivated Subscription Software Sales Representative to join our sales team and drive growth through the acquisition of new clients.

Job Overview:

As a Subscription Software Sales Representative at Sodainmind, you will be responsible for identifying and engaging prospective clients, showcasing the value of our subscription-based software solutions, and ultimately closing deals to drive revenue growth. This role requires a strong understanding of software sales, excellent communication skills, and a passion for helping businesses succeed through technology.

Responsibilities:

1. Prospecting and Lead Generation : Identify and research potential clients in target industries and markets.
   Use a combination of cold calling, networking, and digital outreach to generate leads and opportunities.
   Develop and maintain a robust pipeline of qualified leads.
   
2. Solution Presentation and Demonstration : Conduct product demonstrations and presentations to showcase the features and benefits of Sodainmind's subscription-based software solutions.
   Tailor presentations to the specific needs and pain points of each prospect.
   Articulate the value proposition of our subscription model and the benefits of ongoing support and updates.
   
3. Consultative Selling : Take a consultative approach to sales, understanding the unique challenges and goals of each prospect.
   Recommend solutions that align with the client's needs and objectives.
   Address objections and concerns effectively to move prospects through the sales process.
   
4. Proposal Development and Negotiation : Prepare and present proposals outlining the terms, pricing, and benefits of our subscription offerings.
   Negotiate contracts and terms with clients to secure mutually beneficial agreements.
   Work closely with the sales and legal teams to finalize contracts and ensure smooth onboarding of new clients.
   
5. Relationship Building : Build and maintain strong relationships with clients to foster long-term partnerships.
   Provide ongoing support and assistance to clients throughout the sales cycle and beyond.
   Act as a trusted advisor, offering insights and recommendations to help clients maximize the value of their subscription.
   
6. Sales Reporting and Forecasting : Maintain accurate records of sales activities, customer interactions, and deal status using CRM software.
   Provide regular updates and forecasts to sales management on pipeline status, opportunities, and challenges.
   

Qualifications:

• Proven track record of success in software sales, with a focus on subscription-based offerings.
• Strong understanding of SaaS (Software as a Service) business models and sales cycles.
• Excellent communication, presentation, and negotiation skills.
• Ability to build rapport and relationships with clients at all levels of an organization.
• Self-motivated and driven to achieve and exceed sales targets.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Additional Requirements:

• Willingness to travel as needed to meet with clients and attend industry events.
• Ability to work independently and as part of a collaborative sales team.
• Adaptability to navigate a fast-paced and evolving market landscape.
• Passion for technology and a desire to stay current on industry trends and developments.

Regional Specialist, Marketing

Job Summary

• This role is responsible for the coordination and execution of marketing communications for B2B products in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam). This position reports to the Head of Department and plays key role to integrate with Digital and PR teams in building a strong brand for the company.

Key Accountabilities

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional B2B campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted B2B content for offline and online platforms.
• Plan and execute B2B events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all B2B marketing materials.
• Track and report on key performance indicators (KPIs) specific to B2B marketing to measure the effectiveness of campaigns.
• Stay updated on industry best practices and emerging trends in B2B marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline.

Key Job Requirements

• Proven experience in regional B2B marketing communications, with a focus on creating impactful B2B campaigns.
• Strong written and verbal communication skills with an ability to tailor B2B messaging for diverse audiences.
• Solid project managements experience in managing multiple projects to meet tight deadlines.
• Strategic thinker with a results-oriented mindset for B2B marketing.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams for B2B success.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Willingness to travel within the region as needed.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field

As a Coaching and Development Specialist you will be expected to deliver comprehensive, high quality and outcome-focused employment services to a caseload of job seekers who are People with Disabilities (PWD), in line with Ingeus’ core values.

• Building appropriate and professional rapport with clients, demonstrating the benefits Ingeus’ services can provide. This will be achieved through face to face initial appointments and ongoing engagement activity through a variety of mediums.
• Managing a caseload of clients with differing levels of readiness for work tailoring your approaches and managing your diary to deliver the best results for your clients
• Working in a performance-driven environment to stretch but realistic targets. Your goal as a Coach is to place as many people as possible into jobs and you will deliver these results for our clients using your creativity, tenacity, and passion
• Conducting a diagnostics assessment with all referred clients to assess job readiness and the appropriate level of support required on the customer journey.
• Providing intensive support to all clients with job searches on a one-to-one basis and in group settings dependent on the customer journey identified by the diagnostic assessment.
• Conducting job search and job matching in partnership with the client using a variety of sources and techniques.
• Assist client in preparing resumes and cover letters to a high standard in line with identified best practices.
• Coaching and preparing the client for job interviews.
• Providing initial in-work support for the first 1 months of employment with the aim of helping the client be successful in the job.
• Ensuring that relationships are maintained with key internal partners including the administrative and employer servicing teams.
• Facilitating job focused group work for clients.
• Ensuring that all documentation relating to the client is completed and maintained in an accurate, timely and respectful manner.
• Conducting employment market analysis and support Employer Services colleagues with business development activity.
• Building rapport with employers who are keen to hire and support clients who are PWD.

Job Requirements

• A minimum of 1 year working experience supporting PWD is a requirement.
• Ability to build rapport and experienced in working with PWD.
• Ability to think creatively with a "can do" attitude
• Demonstrates excellent communication and listening skills, understands its importance in both client relationships and teamwork
• Positive and willingness to learn.
• Demonstrates excellent organization and planning skills showing an ability to work well under pressure or in difficult situations and build empathy with clients

Job Description

Responsibilities

• Provide support to the Sales team for all export sales-related job duties.
• Follow up sales order from local and overseas customer.
• To prepare purchase order to factory and follow up the production issues.
• To co-ordinate loading plan with customer and factory to ensure orders delivery smoothly.
• To perform clerical duties, SAP data entry and preparation of sales document and regular reports.
• Any ad-hoc duties assigned.

Requirements:

• Minimum Nitec/''O" Level/Diploma or equivalent, any field.
• Proficiency in MS Office Excel, Word and PowerPoint.
• Minimum with 1-2 years working experience in FMCG sales administration / logistics support.
• Preferably with Import/Export administrative work experience.
• Strong communication, Interpersonal skills, self-motivated, results-oriented.
• Good command of both verbal and written English and Mandarin to liaise with Mandarin speaking associates.
• 1 year contract (Renewable/Convertible)
• Fresh graduates are welcome; training will be provided.
• Only Singaporeans need to apply.

Qualified or interested candidates, please click "APPLY" & send your updated resume stating the following:-

1. Reason for leaving past and present employment

2. Current/ last drawn salaries

3. Expected Salary

4. Date of availability and/or Notice Period

About Candymotor:

Founded in 2016, Candymotor stands as a distinguished establishment in Singapore, offering a comprehensive range of motorcycle accessories and services. Beyond a retail entity, Candymotor serves as a hub for motorcycle enthusiasts, boasting a physical store, workshop, and new/used motorcycle sales. Our commitment extends to fostering a dynamic community for riders.

Position: Retail Sales Assistant cum Cashier

Part time: From $10.50/hr

Key Responsibilities:

• Assist customers with enquiries
• Manage Point of Sale (POS) transactions
• Help to uphold store cleanliness

Qualifications:

• Demonstrated positivity towards customers
• Effective team collaboration
• Riding motorcycle will be a plus

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

We are looking for a talented and dynamic member to join our family as a Pre-Sales Engineer. This is an important and crucial role within our team in Singapore as it acts as a pillar of support to our business development team. Guidance will be provided by a senior colleague.

Job Description:

• Undertake the role of a liaison between suppliers and internal stakeholders on technical issues, e.g. specification, drawing and costing.
• Plan and manage the sourcing and selection of suppliers for procurement of products/materials. This will involve an initial supplier survey, qualification and risk assessment of new suppliers.
• Proper storage and filing of information gathered into central database.
• Perform tender compliance by working closely with vendors and extracting information from central database.
• Attend sales kick-off meetings and ensure that materials are procured accurately according to the customer’s requirements.
• Issuance of purchase ordersinvoices and verify supplier invoice for payment.
• Conducting pre-delivery inspections once production is completed.
• Proper handover to logistics department to execute delivery in a timely manner.

Job Requirement:

• Diploma/Degree in Engineering (Mechanical/Mechatronics preferred) will be an added bonus.
• Fresh graduates are welcome to apply as well!
• Strong analytical skills accompanied by attention to details. Persons that can read numbers and translate them into strategy.
• Can-do attitude and goal-oriented. Passionate to learn and discover new techniques and tools to stand out in the fast-growing competitive environment.
• MUST be able to converse in Mandarin and English

Working Location and Hours:

• Ubi (5 mins walk from Ubi Mrt Station)
• 5-Day Work Week
• Monday to Friday - 9.00am to 6.30pm

We offer attractive remuneration packages and good career advancement prospects to the right candidate.

Interested candidates, kindly click on the "APPLY NOW" tab to submit your resume stating your expected salary and earliest commencement date or send it to:

Manager – Human Resources

Powerplus Group Pte Ltd

39 Ubi Crescent, #03-00, Powerplus Building, Singapore 408587

(We regret to inform that only shortlisted candidates will be notified)

Who We Are:

We are a fast growing and one of the most competitive direct contractor and innovative interior design firms in Singapore. We produce kitchen cabinets with features that other IDs and contractor simply cannot do. We have our own workers (carpenters, tilers, plumbers, painters, partition, demolition, electrical, etc.), factories and product warehouses to support timely completion of our renovation projects. We are particularly strong in kitchens, toilets and vinyl flooring renovations.

If you have a few years of experience in interior design/renovations, and would like to easily double or triple your income, we would like to meet you. It is very easy to close sales with all our competitive advantages in the market. We also welcome designers without experience. Comprehensive training and mentorship are provided.

Working Location: Just opposite Paya Lebar MRT

Responsibilities:

- Handle sales inquiries with quality leads provided

- Discuss and propose design adhering to clients’ requirements and needs - Provide quotation and space planning

- Design conceptualization, advisory on materials, colors, texture, etc to clients

- Site & project management from inception to handover

- Plan project schedule efficiently to meet clients’ deadlines

- Build rapport and work closely with sub-contractors and own workers to ensure quality and smooth deliveries

- Project management/site coordination arrangement and schedule the respective contractors & suppliers.

Requirements:

- Competent knowledge and passion for excellence in design

- Site and project management experience

- Working knowledge of Microsoft EXCEL spreadsheet software

- Knowledge of Photoshop, Sketchup, AutoCAD would be advantageous

- Preference for candidates who are bilingual

- Creative thinking, innovative, confident & positive working attitude

- Great sense of ownership and responsibility

- Meticulous, efficient, well organized and able to multi-task

- Able to work independently & as a team to meet project timelines

- Self-motivated and sales target driven

- Responsible, proactive & good work attitude

- Outspoken, not afraid to speak with people

- Required language(s): English and other languages

- Training will be provided

- Only Singaporeans/PR may apply

Interested applicants can apply with a comprehensive resume. Applicants without relevant experience are welcome to apply as training will be provided.

Only shortlisted candidates will be notified.

Key Responsibilities :

• Support sales in sales activities as a point of contact for customers with inquiries and quotations
• Miscellaneous administrative sales projects as needed.
• Efficiently process orders and coordinate projects
• Responsible for inventory management (including stocktaking) to ensure smooth & consistent goods delivery.
• Establish active communication and engagement with sales representatives to ensure that projects are managed promptly.
• Collaborate with sales staffs in daily operation

Job requirement :

• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with Photoshop and MS Office (MS Excel)
• Pleasant personality with strong written & verbal communication skills
• Excellent organizational &multitasking skills, ability to work under deadlines.
• A team player with high level of dedication
• Strong analytical skills and the ability to take initiative and prioritize tasks.

Since 2011, Wise has had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

In this role as a Risk Specialist in Wise’s second line Risk Management Team, you will be a key contributor in, and risk partner for the delivery of the risk management framework in Asia. This role is an exciting opportunity for you if you have some risk management experience and are looking to do impactful work. The role will report to and be supported by the Head of APAC Risk.

Here’s what will you be doing:

• Embed the financial risk management within the Asia countries, as per the regulatory requirements. Perform gap analysis against regulatory requirements, assess and work towards remediation.
• Support appropriate reviews, update, and maintenance of financial risk such as capital management, ICAAP, exit plans, monitor credit exposure, losses, etc.
• Lead and conduct risks assessments relevant to business and provide regular risk reporting and deep dives on relevant risk changes at the committee’s and board.
• Work with business to provide constructive feedback on remediation to business partners and provide governance related support.
• Assist with the regional implementation of Enterprise risk management framework, including risk appetite statement (RAS) and measure using key risk indicators (KRI’s) for key risks within the countries.
• Monitor and manage risks against set appetite for regional entities.
• Support in governance related to risk event and incident management from a 2LoD perspective.
• Delegate for regional risk lead for senior management/ committee reporting.
• Provide support to the group risk management function.

This role would be great for someone who has:

• Experience in mid-level risk management.
• Proven experience as a risk manager with experience in implementation of financial risk frameworks such as liquidity and prudential risk.
• Good understanding of risk management and risk reporting systems with ability to develop the systems.
• Comfortable in managing stakeholders.
• Preferably in a Second line risk management role within a financial institution.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Job Description & Requirements

• Be a passionate ambassador of our Healthcare products to consumers
• Provide great customer service, including handling enquiries and feedback·
• Required to stand during work hours with a meal break in between

Requirements

• Great friendly and people-loving personality
• Interest in sales, healthcare products, health supplements, vitamins and TCM
• Able to start work within a short period
• Able To Work Monday To Wednesday
• Training provided

Location: Outram

Salary: $10.50 - $12

Vaccination: Measles and Diphtheria

Benefits

- Sales Commission, 7 days Annual Leave, Dental Claim, Birthday Voucher, Birthday Leave, Personal Insurance, Quarterly Products Incentive, AWS, etc..

Job Description

The Operations Executive works closely with the F&B Manager/Director to perform office administrative functions and operation service tasks for all F&B Department and ensures that all SOP standards are met.

• To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc, and ensure they are in good condition for the F&B operations team and guests to use.
• Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third-party outlets’ promotions or corporate initiatives.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Take care of F&B services and provide relevant correspondence to guest queries
• Be familiar with Food and Beverage Operation functionality and another related task
• Performs related duties and projects as assigned by the F&B Manager
• Participate and assist F&B Manager in all meetings relevant to the department
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, and renewals.
• To monitor and take corrective action to reduce waste, misuse, and breakage
• Work with procurement for Restaurants and Banquet Operations on all operations related item
• And other duties as assigned by the Management Team
• Monthly outlet Win/Lose account analysis
• Support in reporting and dashboard building. Provide accurate and timely reporting to Sales Management/Team.
• Providing support to Sales Team on queries and requests.
• Deployment of marketing campaign assets, including but not limited to emailers, website updates, collateral management, etc.

Job Requirement

• Excellent interpersonal and communication skills & ability to work in a team and under pressure
• At least 2-3 years of experience in F&B Operations will be an added advantage
• WSQ Follow Food & Beverage Safety and Hygiene Policies
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Willing to perform shift duties (including weekends and public holidays) whenever there is key events

Job Responsibilities:

• Responsible for sales activities and involved in respective sales segments for the company.
• Participate with senior management in the development of strategic marketing plan
• Responsible for identifying and securing new clients in addition to yielding existing clients to ensure revenue targets are met.
• Analyse market needs and trends, to identify and deliver strategies to support the company's business development plan.
• Develop and maintain a high level of product and service knowledge to facilitate the support to potential and existing clients.
• Meet the sales targets and KPIs as set and agreed by the senior management
• Weekly reporting on all sales activities to monitor the success and effectiveness of activities.
• Any ad hoc duties as assigned

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

We’re looking for a Customer Support Segment Owner to lead the High Value Business and Platform Customer Support team!

Your Mission:

Your mission is to design, build and operate the customer service journey for our High Value Business and platform customers globally. You will be responsible for the operational delivery to this High Value segment, doing all that is needed to ensure the segment has world class support. In this role, you will have the opportunity to build a full service model, to lead real change and, ultimately, to make an impact across the global portfolio of High Value business and platform customers.

Success in this role is measured by resolution, retention of High Value customers & SLA adherence (as well as other metrics). Therefore, the content of the role is dynamic and you will iterate the operating model for the segment in accordance to customer experience metrics and feedback in order to create and deliver best in class service.

In this role you will have to work closely with all teams in CS, and with two non-CS “partners in crime”:

• the Support Product teams, who take care of the Technology solutions for Agents and for the Customers who need support, and also provides deep expertise on analytics
• the other Servicing Operations teams e.g. KYC, to ensure the end to end customer journey is consistent no matter what team is helping them.

Therefore, it is critical in this role to be very comfortable operating transversally, cutting across CS, KYC and Fincrime teams, Product teams, Design, Engineering, WFM, QA etc. It is crucial to be comfortable engaging, influencing and aligning with stakeholders across the company. Furthermore to be process driven, detail focussed and data minded in decisions - with the customer at the heart of all decision making.

Here’s how you’ll be contributing to the team:

• You'll partner directly with the Servicing teams, building key elements of the high value experience, through service design, operational deployment, self-serve support, channels offered, support tooling, workflow management, related ops processes, operational reporting, AI automation. You'll ensure that the solutions built are viable for global customers and are operationalized within our CS teams.
• You’ll be meaningfully moving metrics including case resolution time, % first time resolution, cSAT/Customer Effort Score and our CS cost per transfer as we establish potential pricing models.
• You will work with our Support leadership and product counterparts to build a scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialization and cost modeling while ensuring an impactful product quality feedback loop.
• You will be working cross functionally with business servicing teams around the world to ensure they each have the operational infrastructure to deliver top service to our highest value customers.

This role will give you the opportunity to:

• Solve a truly global challenge - our astonishing growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be a global leader - as a key part of our global support leadership team you’ll be helping us improve how we do operations, how we develop our people and how we scale globally
• Interact at senior leadership levels across Operations, Product and Business

A bit about you:

Must have:

• You have significant and deep operational experience in Operations or Customer Support (at least 5-7 years)
• You’re not content with the status quo but constantly seek to raise the bar in how we deliver for our customers.
• Leadership in Customer Support: Successful track record in operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of Customer Support-type contexts
• Experience working tightly with Product teams: Track record of working in a product-driven company, in true partnership with Product teams to build the right solutions to the right Support problems.
• Analytical & data driven: Able to build and execute against KPI's and enhance SLAs. Uses data to find insights and solve complex problems.

Great to have:

• Ideally a Singaporean Citizen or Permanent Resident of Singapore
• Transformation: Have led a transformation / optimization of customer operation function(s). Ideally including operating model changes, service design, process automation.
• Scale and multiculturality: Significant experience leading large teams in a multinational setting, across multiple regions and timezones.

Key benefits:

Job Description & Requirements

Job Description

• Identify key opportunities and execute a pipeline of prioritised deals
• To create business opportunities by increasing customer interaction in particular through increased valuable, productive time with the customer at relevant level
• Responsible for customer success and satisfaction, delivering the best-possible outcomes and exceptional experiences for the customer
• Participate, as needed, at multi levels including end users and executive management to develop opportunities, delivering formal presentations and proposals, and engage in face-to-face meetings with key prospects and customers
• To ensure main customers are visited on a regular basis and recommending new products and services to ensure customer satisfaction
• To follow up quotes in a timely manner with the customer and to ensure sales funnel is kept up to date with accurate information for forecasting purposes
• To communicate frequently with the project team regarding enquiries and project tender
• Make outbound prospecting calls and communicate via email and social media

Requirement

• 2-4 years of sales, business development, or key account management experience. Fresh graduate welcomed for Executive role
• A proven track record of executive work in a technology-driven and product-oriented environment focused on smart devices, with complex stakeholders
• Experience in managing B2B relationships with ecosystem partners - property developers, real estate
• Managing agent, contractors, etc
• Proactive, self-driven and hungry for success
• A very strong results & goal orientated person
• Fresh graduate are welcome

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.

Job Description
GNOC Network Specialist/Associate – Global OperationsVisa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential FunctionsThe Skills You Bring:Understanding of customer topology and potential work-around scenarios to mitigate client impact.
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
Basic Qualifications

• Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications

• Sound understanding and working knowledge of routing protocols such as BGP, EIGRP, IS-IS and OSPF.
• Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.
• Good Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
• Good Knowledge of ServiceNow or other incident and change management tools.
• Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and Cloud technologies.
• Good Knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS and Ethernet carrier transports
• Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting.
• Experience on Packet analyser, Network discovery Tools like Thousand Eyes, Netbrain, Wireshark.
• GO On-site Flex working model.
• Basic load balancer knowledge.
• Previous experience in Network Operations.
• Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
• MS Office suite proficiency.
• Preferred: Bachelor’s degree or equivalent experience
Preferred: ITIL certification
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.
• Desirable: Any experience of network automation especially toolsets such as Python or Ansible

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Job Responsibilities:

- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
- Delivering sales, outstanding customer experience, and operational expectations.
- Maintaining personal and productivity goals.
- Connects with every customer by asking open-ended questions to assess needs.
- Ability to learn and share the expertise of products and trends to fit customer’s needs.
- Maintains an awareness of all product knowledge, and current or upcoming product/trends.
- Contributes to a positive and inclusive work environment.
- Any other ad hoc duties assigned.

Requirements:

- GCE ‘N’ / ‘O’ levels with a pass in English or equivalent.
- Sales-driven and results oriented.
- Strong passion for customer service.
- Relevant experience in the retail industry.
- Good interpersonal and communication skills.
- Energetic and motivated with a positive mindset.
- Able to work on rotating shift, weekends and public holidays.

Job Responsibilites:

• Achieve sales targets and contribute to the growth of sales
• Develop and maintain good product knowledge and provide excellent and professional customer service
• Performing sales transactions
• Recommend products based on customers’ requirements
• Ensure all products, information/promotion items are well displayed
• Responsible for inventory movements and in-store visual merchandising
• Maintain store cleanliness and tidiness, grooming and appearance of all areas
• Handle customers enquires, feedback and after-sales services

Job Requirements:

• Training will be provided
• Minimum of 1 year retail experience will be preferred
• Good oral communication & interpersonal skills
• Sales-driven, self-motivated, mature, and good team player
• Able to work retail hours; 2 days off per week
• Singaporeans are welcome to apply
• Part time positions available
• Work location: Changi Jewel

• Responsible for the optimization of ASO of the company's products in Google Play and App Store, aiming to improve the conversion rate and natural volume of users' downloads
• Responsible for ASO data analysis, giving optimization suggestions and formulating corresponding strategies
• Responsible for the ASO strategy research and analysis of competing products, grasp the current status of products and operations, and put forward demands
• Formulate ASO optimization plan according to different product characteristics and market feedback
• Responsible for the planning, execution, and follow-up of ASO work, establish a work process, and coordinate relevant departments to implement the project
• Be sensitive to the rules and any changes of Google Play and App Store, have a deeper understanding of the new features of the store, and apply them to the actual work;
• Developing App Store Optimization (ASO) strategies to ensure that all relevant apps appear at the top of the search results in all applicable App stores
• Create and implement best-in-class ASO strategies to increase the conversion rates on the app stores, maximize our apps’ visibility and increase downloads.

Required Skills and Qualifications

• Bachelor’s degree in business, marketing, or related field
• 3-5 years of experience in ASO with strong expertise in mobile apps.
• Up-to-date with the latest trends and best practices in mobile digital marketing and ASO.
• Familiarity with Google Analytics and other analytic tools.
• Excellent written communication skills.
• Ability to multitask.
• Experience with ASO – Must
• A strong understanding of Keyword research
• Proven knowledge of mobile platforms and technologies
• An excellent understanding of the different App stores and their processes
• Native English speaker
• Proficiency in additional languages – strong advantage
• Excellent analytical skills
• Creative and technical mindset
• Ability to work autonomously and in a self-directed manner

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide administrative support to the Service Point:

Front Desk Operations:

• Greet and attend to public walk-in. This may include administering visitor logbook and badges, notifying relevant colleagues or re-directing public to appropriate resources
• Answer, screen and route incoming phone calls to relevant parties, taking down phone messages, checking of incoming phone messages and emails
• Attend to enquiries and feedback and where necessary, consult manager/supervisor on appropriate response or follow-up
• Handle courier/express mail services upon request, mailing of letters, checking of mailbox and dissemination of mail to relevant parties.

Facility Management:

• Ensure reception and meeting rooms readiness/cleanliness at start and end of the day
• Ensure upkeep, cleanliness and maintenance of the facilities. This includes liaising with vendors on maintenance matters, upkeep of first aid supplies and fire-fighting equipment
• Plan and conduct workplace safety exercises (e.g. fire drills) in accordance with safety guidelines and regulations

Programme and Data Administration:

• Work with relevant programme managers for back-end programme administration and implementation coordination and support
• Upkeep of relevant databases within the Service Point, including the use of shared IT platforms for centralised depository of documents
• Support in collation of data and statistics for programme and services reporting and publication content generation
• Assist in implementation of personal data protection policies and measures in daily operations.

Library Management

• Scan books and categorize them accordingly.
• Administer and track the check-out and check-in.

Minimum 'O' levels.

Requirements:

• At least 1-2 years of relevant experience
• Strong administrative skills
• Good customer service orientation
• Good communication skills, both oral and written
• Proficient in MS Office/Office 365

Working Hours:

Mondays, Tuesdays & Thursdays; 9am to 6pm (including once a week; 12pm to 9pm)

Location: Eunos

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Who We Are:

We are a fast growing and one of the most competitive direct contractor and innovative interior design firms in Singapore. We produce kitchen cabinets with features that other IDs and contractor simply cannot do. We have our own workers (carpenters, tilers, plumbers, painters, partition, demolition, electrical, etc.), factories and product warehouses to support timely completion of our renovation projects. We are particularly strong in kitchens, toilets and vinyl flooring renovations.

If you have a few years of experience in interior design/renovations, and would like to easily double or triple your income, we would like to meet you. It is very easy to close sales with all our competitive advantages in the market. We also welcome designers without experience. Comprehensive training and mentorship are provided.

Working Location: Just opposite Paya Lebar MRT

Responsibilities:

- Handle sales inquiries with quality leads provided

- Discuss and propose design adhering to clients’ requirements and needs - Provide quotation and space planning

- Design conceptualization, advisory on materials, colors, texture, etc to clients

- Site & project management from inception to handover

- Plan project schedule efficiently to meet clients’ deadlines

- Build rapport and work closely with sub-contractors and own workers to ensure quality and smooth deliveries

- Project management/site coordination arrangement and schedule the respective contractors & suppliers.

Requirements:

- Competent knowledge and passion for excellence in design

- Site and project management experience

- Working knowledge of Microsoft EXCEL spreadsheet software

- Knowledge of Photoshop, Sketchup, AutoCAD would be advantageous

- Preference for candidates who are bilingual

- Creative thinking, innovative, confident & positive working attitude

- Great sense of ownership and responsibility

- Meticulous, efficient, well organized and able to multi-task

- Able to work independently & as a team to meet project timelines

- Self-motivated and sales target driven

- Responsible, proactive & good work attitude

- Outspoken, not afraid to speak with people

- Required language(s): English and other languages

- Training will be provided

- Only Singaporeans/PR may apply

Interested applicants can apply with a comprehensive resume. Applicants without relevant experience are welcome to apply as training will be provided.

Only shortlisted candidates will be notified.