about the company

Our client is an innovative technology provider. With a far-reaching international network, they provide payment and digital financial services for individuals and businesses across the world.

about the job

• You are primarily responsible for overseeing both training and quality assurance components
• Providing training for Customer Success Managers and enhancing the skills of other team members to ensure they can also provide impactful training
• Developing a training program to ensure our customer service associates possess the essential skills and knowledge required to provide clients with a superior level of service.
• Regularly observe and assess customer interactions across our diverse teams through phone calls, emails, and chats
• To handle and manage complaints within the APAC region

skills and experience required

• Minimum 2 years of relevant experience
• Demonstrated proficiency in conducting training sessions.
• Background in collaborating with different teams to develop training programs and manuals.
• Previous involvement in quality assurance within a similar position.
• Strong communication and interpersonal skills
• Independent and ability to provide timely resolutions to issues

To apply online please use the 'apply' function

Krystal Kwah (EA: 94C3609/ R22104933)

Responsibilities

• Responsible to achive company revenue and profit objectives
• Develop sales leads to drive business growth
• Prepare quotations or proposals for clients
• Provide recommendations to improve overall sales performance abd increase market presence
• Develop and implement sales and marketing strategies to drive company sales
• Collaborate in project management, site meetings, and client communications when required.

Requirements

• Bachelor or Diploma in Information Technology or Business Administration or equivalent
• At least 3 - 5 years of sales or business development experience in security solution/ project sales
• Prior sales experience in IT solutions or Audio-Visual Systems sales will be ideal

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Manage the sales and marketing team within the designated territory.
• Acquire new leads while nurturing existing accounts.
• Prepare and submit monthly sales reports to stakeholders.

Requirements:

• Diploma/Degree in sales/business/or any relevant discipline
• 1-3 years sales experience in printing/sensing/IOT/Industry or any relevant discipline
• Entry level is welcome as well as training will be provided

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

• Provide 7 x 24 operational support for all production practices including weekends and holidays for:
• Basis IT troubleshooting knowledge on both Window and Mac machine.
• Update and maintain good working knowledge of DWP platform and other associated system and processes.
• Help in documenting BAU support processes
• Assist Property team in managing Video Conferencing rooms room
• Support DWP CSAT
• Provide technical expertise to facilitate investigation of complex technical issues.
• Possesses strong understanding of technical in DWP systems to identify and resolve issues in a timely fashion.

Highlights:

• Flexibility to work 4.5 days a week with the option to choose one Saturday or Sunday off.
• Annual leave of 7 days plus an additional day added each year.
• 14 days of medical leaves
• Attractive Commission

Duties:

• Customer Service: Provide exceptional customer service by assisting shoppers, answering questions, and offering fashion advice.
• Merchandising: Arrange and replenish clothes on the sales floor to ensure an attractive and organized shopping experience.
• Clothing Care: Iron and maintain the quality of clothing to present it at its best to customers.
• Visual Merchandising: Creatively change mannequins and window displays to showcase our latest fashion trends.
• Stock Management: Perform regular stock takes, monitor inventory levels, and assist in restocking as needed.
• Store Maintenance: Ensure the store's cleanliness and tidiness at all times to create a welcoming atmosphere.
• Cash Handling: Accurately handle cash transactions and operate the cash register when required.
• Product Knowledge: Stay informed about the latest fashion trends, promotions, and product offerings to assist customers effectively.
• Loss Prevention: Assist in preventing theft and security issues by following company policies and procedures.
• Team Collaboration: Work collaboratively with colleagues to achieve sales targets and maintain a positive working environment.
• Additional Duties: Undertake other store-related tasks and projects as assigned by the Store Manager.

Qualifications:

• Previous retail or customer service experience is preferred.
• Strong communication and interpersonal skills.
• A passion for fashion and a keen eye for detail.
• Ability to work in a fast-paced environment.
• Able to speak Mandarin and Malay, to be able to liaise with Mandarin-speaking Directors.

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

VSolutions Pte Ltd, a leading solutions provider for the media and broadcast industries has been engaging and delivering successful seamless workflow solutions to many satisfied clients in Singapore and beyond. We provide Point products sales, Postproduction System Solutions, Digital broadcast and Media Asset Management Solutions. We are looking for suitable candidates to join our team and explore the interesting world of digital media.

We are looking for an experienced and well-organized Sales & Admin individual to provide the necessary support to the field sales & service team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company.

Position : Sales Support Executive

- Generating leads: Responsible for identifying potential customers and building a list of leads to contact.

-Assisting in sales & service proposal and follow-ups not limited to quotations, sales order and follow up Proforma Invoice and other sales related documents to ensure the flow of processing smoothly.

- Assisting in sales and marketing activities when needed as coordinating company events/Exhibition/Conference/Seminar.

- Providing administrative support: Responsible for providing support to the sales & service team, such as scheduling meetings, coordinating RMA, and preparing reports.

- Tracking customer interactions: The individual will be responsible for keeping track of customer interactions in a customer relationship management (CRM) system via Zoho CRM inclusive of entering and maintaining sales data.

- Providing support to the management, inclusive general office management, ad hoc duties and support as required.

Requirements

• Proven experience in sales experience as a sales coordinator or in other administrative positions will be considered a plus.
• Familiarity with Microsoft Office Suite is a must and CRM systems advantages.Well-organized and responsible with an aptitude in problem-solving.
• Have excellent communication and organizational skills, as well as experience in sales or customer service.
• Willing to learn and excellent in handling multi-tasking jobs.
• A team player with high level of dedication.

Qualifications

• O/A Level or Diploma in any relevant discipline or relevant field certification in sales, marketing or customer service will be an asset.

Benefits:

- 5 days working

- Friendly working environment

- Attractive remuneration and benefits

- Work life balance

If you possess the above qualities, we would like to know you better, please send us resume, qualification certificate indicating available commencement date and expected salary. We regret that only short-listed candidates will be notified.

Website : www.vsolutions.tv

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Job Description:

• Processing 1,000 headcounts for payroll
• Handle the full spectrum of payroll administration and ensuring timely, accuracy of payroll activities in compliance with the Company policies and statutory requirements.
• Facilitate, prepare and check monthly payroll, overtime, commissions, incentives, allowances and deductions for all staff
• Support People Ops for joiners/leavers/staff movements for payroll related matters. Compute and check new hires and leavers' payroll
• Conduct payroll checking and internal controls through data validation and monitoring / tracking payments
• Generate/prepare all monthly and month-end payroll reporting such as employee payroll reports; variance reports etc.
• Responsible for statutory payment submission, such as CPF, IR8A, IR21 and NS made-up claims
• Prepare tax return (IR21) and handle tax clearance matters (tax directives) for foreign employees leaving the company
• Process yearly Auto-Inclusion Scheme for Employment Income to IRAS
• Provide support for audit season on payroll matters
• Provide support to respective departments on all payroll related matters
• Participate in enhancement of payroll related work processes.
• Prepare payment vouchers for split-payroll arrangement and validate payments for secondees and overseas-based employees
• Ensure upkeep of Payroll documentation for proper storage and retrieval of records (cloud-based portal).

Requirements:

• Diploma in Business, Finance, Human Resources or its equivalent
• Minimum 5 years of hands-on working experience in Payroll administration
• Proficient in MS Office, is meticulous with numbers and details oriented
• Digitally inclined and comfortable with working entirely on cloud-based enterprise solutions
• Strong teammate; must be able to play a supporting role to Recruiters in a highly competitive talent war
• Focused and committed to do your best and high level of attention to details and accuracy
• Understands and strikes a balance between being an individual and a team member

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Sales Executive to join their Sales team, in hopes of developing the current high performing team. They are located in West – easily accessible.

Responsibilities:

• Achieve company’s sales target
• Liaise with customer on their invoices/payments when required
• Build/Maintain relationships with potential and existing customers
• Oversee market trends and activities.
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 1 year of relevant sales experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

[Job ID: 402826]

Responsibilities :

1. Plan, develop & implement new value chain solutionsGather & evaluate market intelligence (industry trends, competitors’ services & solutions, etc.)
   Gather feedback on products and services being offered by distributors & dealers
   Gain a deep understanding of current services and solutions, identify and fill service gaps and generate new ideas that grow market share, improve services and solutions
   Present findings, strategies/solutions, project updates and progress reports to relevant stakeholders
   Support translation of strategy into detailed project plan and requirements
   
2. Execute key projects with cross functional teams to drive revenue and growthResponsible for project execution and ensuring that the project delivery is as planned and in line with its target date
   Measure and evaluate the strategy’s effectiveness
   Provide support to regional focus strategies for both short/mid-term
   
3. Department profit forecasting and meeting co-ordinationPerform profit calculations by model/country for Regional Fleet Rebate scheme
   Co-ordinate/planning of meetings with key stakeholders
   

Requirements :

• At least 4 years working experience in business strategy or business related role
• Able to travel for business as and when required
• Proficient with Microsoft Office [Excel, Powerpoint]
• Pricing, Profit, Product and Business Management experience
• Good business acumen and able to conceptualize strategies
• Analytical mind with problem-solving aptitude
• Ability to work in a fast paced, dynamic and multicultural environment

To Apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Keika Aoki

EA Personnel Reg. no.: R2094004

EA License no.: 07C5771

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

Your Role

An Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector. Application Support Engineers are responsible for database management, while others put more emphasis on the programming end of an application.

What Will You Do

• Support Business Manager, Team Lead and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
• Level 1 and 2 support on software functionality and IT related issue
• Writing of Software/business Requirements Specifications/ Cases/user manual, test cases and test plan documents
• Perform SIT/QA/UAT testing
• Setup/create test data for users to do UAT
• Service request fulfilment
• Create and maintain support tickets
• Handle application query, issue and service request
• Support with system testing and deployment
• Assist with the goal of meeting performance and usage requirements
• Perform maintenance, troubleshooting, bug fixes and provide solutions
• Monitor the systems to ensure availability to users in a secure and controlled manner
• Conduct system backups, optimization, initiation of recovery procedures

What Do We Want

• Diploma in Computing, Computer Science or Computer Engineering or Equivalent
• At least 2 years software support application
• Ability to write Software/business Requirements Specifications
• Ability to write Use Cases/user manual, test cases and test plan documents
• Ability to investigate issues reported, reproduce issue and determine cause

Key Responsibilities:

• Apply a hands-on approach in overseeing the timely preparation and accurate processing of monthly APAC payroll cycles
• Prepare updates to payroll records, monitor changes in compensation, process variable commission payments, accurately code bonus payments, process company stock transactions, maintain employment status changes, and assist with month-end/quarterly/annual processes
• Work with local as well as international team members within the greater accounting department, and consistently follow global company processes
• Liaise with the Human Resources department on employee matters relating to payroll
• Provide friendly customer service to employees and promptly answer all payroll questions
• Work with payroll providers and vendors globally to ensure they are delivering on their service agreements
• Keep abreast with payroll regulatory changes in APAC countries

Desired Skills and Experience:

• Minimum of 3-5 years of APAC and exposure to EMEA payroll
• Preferred experience with ADP Streamline and Workday
• Experience using Microsoft 365 (e.g., Excel, Word, Outlook, OneDrive, and Teams)
• Must work well in a dynamic, fast-paced, high-growth environment
• Hands-on and able to work effectively with team members at all levels
• A process improvement mindset and problem-solving abilities
• Self-directed, proactive, flexible, and a strong sense of personal accountability
• Superb organizational and prioritization skills
• Excellent written and oral communication skills
• Demonstrate a commitment to accuracy and quality while meeting goals and tight deadlines

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Basic Salary: $3,500 + Allowances $500
• Working Days: Monday - Friday
• Working hours: 8am-5pm
• Location: Woodland

Job Description

• Assist the Head of Sales to formulate and implement sales strategies to grow market share in the Electrical Product sector. (i.e., PVC cables, electrical circuit protection, wiring devices and cable support system etc.)
• Provide support in strengthening relationships and aligning growth strategies with Key Account clients through periodic business reviews.
• Identify clients' needs by specifications and exploring new opportunities with existing or new accounts by liaising with electrical contractors (mainly), M&E consultants, ID(s), architects and home owners.
• Conduct regular market research to be up-to-date on market sentiments, projects, and opportunities in order to have a strong project pipeline.
• Ensure timely report submissions and updates on trade prices.
• Conduct presentations, negotiations and closing of sales with clients.
• To attend off/on-site meetings with clients and resolve issues, as and when required.
• To provide after-sales services to clients. (i.e., accounts settlement, fulfilment of orders, delivery service performance)
• Work closely with respective internal teams on project management.

Requirements:

• Minimum Diploma in Electrical Engineering (preferred) or equivalent.
• At least 1 year of related working experience in accounts management and sales.
• Experience in the electrical products industry is an advantage.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Sales Engineer (Energy Solutions) - battery product related sales [3770]

Working Time: Monday to Friday, 8.30am – 6.09pm
Working Location: Pandan Road (Nearest MRT: Clementi, company provide one way transport)
Salary: $2500 – 3400 + Transport allowance: $1170/mth + Mobile reimbursement: up to $150/mth + commission

Responsibilities:

• Manage existing accounts & source for new customers
• Preparing of sales quotations/tender
• Product and technical consultation to customers
• Meeting customers to discuss sales and technical issues when necessary
• Site presentation of company’s product to client
• Co-ordinate with production department to ensure timely delivery

Requirements

• Possess at least 2 years of sales related experience in industrial sales or battery product related sales experience is preferred.
• Diploma / Degree holders in Electrical/Electronics/Mechanical is preferred.
• Possess own vehicle is an advantage.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

Job Description

• Dealing with all range and multi brand of vehicles with regards to sales activities
• Acquire sales with new and existing clients to meet targeted sales objectives
• Identify/Build/Expand new client base to achieve sales opportunities
• Purchase all types of pre-owned vehicles for inventory replenishment
• Follow-up/Develop sales lead to achieve monthly sales target
• Attend to sales inquiries
• Resolve customer’s complaint/issue when arises
• Follow-up on prompt payment
• Maintain a proactive relationship with existing/new customers
• Arrange for regular meetings with Clients
• Develop relationships for both new and existing customers
• Submit report on weekly and monthly sales activities

Requirements:

• Minimum 1-2 years of experience in sales
• Bilingual in English and Mandarin as need to communicate and liaise with Chinese speaking customers on contracts
• Good interpersonal and communication skills (both in spoken and written)
• Resilience, resourceful and goal oriented
• Possess driving license Class 3 and above
• Positive mindset and willing to learn attitude
• Good team player, KPI driven and self motivated
• Experience in automotive industry would be an added advantage

Benefits:

- Basic + Well structured commission scheme

- Medical, dental & Insurance coverage

- Work Life Balance

SALARY RANGE: SGD$4,000 - SGD$5,000 per month

WORK SCHEDULE: 5.5 Day Week, From Tuesdays to Sundays

Tao Li Swimming Club (TLSC) is looking for a full-time, customer-oriented and highly effective Sales Manager who possesses effective skills in communications and marketing of products and services. Most of all, we are looking for someone who believes in our TLSC brand and is passionate about enrolling new members to join our Club!

You are primarily responsible for Customer Services & Sales Conversions:

- Handling of direct enquiries on interests to sign up for swim classes/programs and this comprises end-to-end process of initial registration of interest, arrangement of trial classes and eventual confirmation of registration for specific swim programs.

-Conversion of enquiries into trials and trials into successful enrollment into our swim programs.

REQUIRED LANGUAGE ABILITIES: Able to speak and write fluently in both English and Chinese languages.

We are looking for highly driven individuals who want to grow and develop professionally with our Club!

At PDS International, there are no boundaries. With the practicable support from the Company, our Sales Representatives meet and exceed their sales targets, and play a crucial role in developing the business.

We have expanded regionally in SE Asia and are actively looking for new talents to be part of our growth. You will be given the opportunity to leverage your industry knowledge and connections to develop sales leads, maintain and expand the clientele, as well as to promote the Company’s products and services.

Job Responsibilities:

• Creatively promoting Company's products and services to develop sales opportunities.
• Proactively maintain and develop existing and new customers.
• Handle inbound sales calls, emails and pro-actively follows up on opportunities to potential and existing customers.
• Prepare quotations, follow up and perform order-processing for assigned sales leads in compliance with company's standards of service delivery.
• Responsible for the proper display of visual merchandise in the display areas.
• Make outbound follow-up calls to existing customers via telephone or visits, proactively promote, cross-sell and up-sell to develop business.
• Work closely with team members and other function groups to ensure high customer satisfaction.
• Gather competitor info/activities and report such to Product Management and Marketing Teams.
• Collaborate with appropriate team members to determine necessary strategic sales approaches
• Participate in sales and marketing events to promote Company products and services.

Visit our website for more info: http://www.safety.com.sg/

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located in the West – easily accessible.

The Admin Executive's responsibles are:

• Responsible in providing administrative support in database system.
• Make sure the accuracy of timesheet and attendance record.
• Handle general administrative duties.
• Any other ad-hoc duties assigned by the supervisor

Job Requirements:

• Min Diploma and above
• At least 3 years of relevant working experience in database system administrative.
• Proficient in Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job Description: Sales Manager (Retail & Hospitality Project)

Vacancy Location: Singapore

Responsibilities :

• To plan strategies to consistently drive sales volume and distribution to meet or exceed volume targets and brand distribution targets set.
• To lead in the deployment and execution of the business plans with Distributors.
• To manage existing and new business opportunities and responsible for the sales volume and distribution of all products distributed by the Company.
• To manage subordinates to achieve the expected results and to handle subordinate grievances.
• To manage product sell-out profitability, forecast sales, monitor inventory levels, budget spending efficiency, seller development, distributor collection on time and etc.
• Preparing written presentations, reports, and price quotations.
• Achieve Customer Service objectives by developing strategic plans, preparing and implementing action plans.
• Handle and manage Customer enquiries on products – specification, price, availability, delivery and others.
• Attend to Customers’ enquiries in professional manner as accordance to our service standard.
• To disseminate accurate information to Customers and to ensure Customers' complaints are attended to in accordance to our service standard.

We are seeking a self-driven sales candidate who excel at creating and closing new sales potentials. You are able to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Job Overview:

• Identifies, develops, and retains new business relationships.
• Effectively demonstrates and presents Poket's solution to qualified prospects.
• Responsible for B2B sales account management and customer satisfaction.
• Achieve sales objectives primarily through selling to enterprises.
• Manage sales process through qualification, needs analysis, product demonstration, negotiation and close.

Job Requirements:

• Excellent interpersonal & communication skills
• IT savvy
• Proficient in MS Excel, MS Word, MS PowerPoint.
• At least 2 Years of working experience in sales is required for this position.
• Working hours: Monday to Friday, 9am-6pm

Office Location:

Our office is conveniently located near to Bugis and Nicoll Highway MRT with approximatively 5 minutes walk.

• Meet and exceed sales targets and ensure that all transactions adhere to P&L objectives.
• Develop and implement strategies to promote the company' services and align them with customer objectives.
• Pursue new accounts and business opportunities to increase revenue.
• Expand a customer base through effective relationship-building and communication with all partners.
• Monitor industry competition, market conditions, and product development to stay informed and identify potential opportunities.

Requirements:

• Diploma and above.
• At least 5 years in ocean freight and handling dangerous goods (DG) in the freight forwarding industry.
• Strong knowledge in ISO Tank/Flexitank and Dangerous Goods.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website atwww.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience