Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

Our Client:

Our client distinguishes itself through a varied product portfolio encompassing alcoholic and non-alcoholic beverages to pharmaceuticals. Dedicated to creating economic and social impact worldwide, the company is strategically preparing for its next phase of expansion. With a focus on innovation as a key driver of growth, they aim to strengthen the elements propelling their progress. Poised for enduring success, the company actively nurtures a forward-thinking innovation strategy, positioning themselves for elevated achievements in the industry. Presently, they are in search of an adept Sales and Marketing Assistant Manager to join their team.

The Responsibilities:

Marketing

• Support marketing activities from distributors
• Boost revenue of existing products into the Singapore market while working closely with Japan HQ
• Develop and implement the business plan and marketing strategies to drive the business growth in Singapore markets (There is a possibility of being responsible for countries such as Malaysia, Thailand, Indonesia, etc. in future)
• Forecast monthly sales and take action to achieve sales targets
• Monitor and control the effective use of marketing expenses and do accrual management
• Update and feedback on competitors' activities, new launches and promotions to ensure the competitiveness of the company's products
• Direct and drive excellence in the execution of marketing materials, in alignment with the brand direction and brand identity guidelines
• Implementation of Exhibition / Event / Promotion Planning PDCA management

Sales

• Support sales activities from distributors
• Build strong relationship with customers by visiting both new and existing customers regularly, as well as understanding the market and actively pursuing opportunities for brand growth
• Search for new customers when expanding new business

Others

• Analyse monthly, quarterly, and yearly sales
• Identify gaps between actual sales versus plan and take appropriate action to address any differences
• Monthly, quarterly, and yearly sales volume and activity report creation
• Other ad hoc tasks assigned by the Manager, MD, Japan HQ and Distributors

The Requirements:

• Minimum 5-10 years of work experience in the Sales and Marketing field in ASEAN countries
• Proficiency in Japanese language is required to communicate with native Japanese-speaking stakeholders
• Possess distributor management experience
• Required to travel overseas
• Possess distributor management experience
• Strong communication skills and values teamwork
• Able to communicate with distributors and customers
• Enjoy building relationships and engaging in communication in social environments
• Experiences in digital marketing or new business development, and having regional experience would be an advantage

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 102578

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Capture mindshare and build market presence in the Postpartum industry.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Any other ad hoc duties assigned by supervisor or Management.

Working hours:

1. Tuesday to Friday 10:00 AM to 06:00 PM

2. Saturday 10:00 AM to 04:00 PM

a. Assist customer enquiries & complaints

b. Manage all work permit transactions in MOM Portal (Application, Issuance, Appeals, Transfer & Booking of MOM Card Registration Appointment)

c. Escalate appeals to MOM via email/call when required

d. Follow-up closely on rejection cases with Employers directly to resolve the appeals

e. Provide admin support to ensure all documents are completed in an accurate and timely manner

f. Email Employers for signature request when required

g. Purchasing and liaising with insurance company when required

h. Update regularly on Work Permit status

i. Manage MDW’s biodata record check

j. Manage the booking of SIP

k. File payment receipts when required

l. Send Transfer list to team when required

m. Send MOM QR & transfer consent form to Employers for transfer cases

n. Create Job sheet for helpers prior to arrival

o. Update when helper return for transfer or repatriated

p. Print documents when required in office

q. Assist in any ad-hoc duties assigned

Job Description

. To acquire new clients,maintain relationship with existing clients and collaborate on marketing

. To bring in more opportunities from different market segments that requires 3P products

. To liaisie with internal and external parties to streamline the marketing and promotional activities

. To atten the client's requests and provide prompt account servicing

. To assist Manager for sales and admministrative jobs

Job Requirements

. Minimum Diploma or Degreen in Engineering ( Electronic and Electrical Power)

. Minimum 2 years of power industry experience with good fundamental knowledge of power electronics equipment (Ac & DC UPS, Batteries, Chargers, Switchgear, Battery Monitoring System and etc.)

. Proficient in MS Office ( knowledge in Auto CAD and programming is an advantage)

. Flexible to travel across Asia Pacific region

.Fresh graduate are welcome to apply

❤️Relationship Sales Consultant

(Looking For Career Switch Opportunity)

❤️Earn $3000 Salary + High Active Comms = $6000-$10000 Income Monthly, Excluding Other Monetary Rewards - Incentives, Recurring Comms, Year Bonus, Loyalty Benefits, Career Progression Etc

(Pay Package Proven To Enable New Personnels Without Experience To Fetch At Least $6000-$10000 Monthly Income)

• Degree holder in any fields
• Achieve individual sales target and contribute to the store sales target.
• To provide outstanding customer service
• To handle customer’s enquiries and feedbacks
• To perform cashiering, housekeeping duties, display arrangements
• Perform store operation related activities.
• Always maintain the best retail outlet conditions. E.g., cleanliness, safety, security etc.
• Assist Manager with the daily operation.
• Improve Company's operation system together with the management.
• Other duties may also be assigned depending on operation’s needs.

1. Job Responsibilities

• Manage contract and price negotiations with office vendors and service providers. Mapping office supply requirements and procuring as per demand.
• Responsible for the accurate processing of supplier invoices and inter-company billing. Receiving and distributing incoming mails and arranging local and overseas couriers.
• Coordinate travel arrangements including hotel, flight booking, and visa application.
• Verify staff expense claims and other allowances to ensure all payments are made timely and in compliance with company policies.
• Provide full spectrum of secretarial support to Resident Director. Drafting general and administrative documents and circulating internal notices.
• Support project team and perform administrative duties. Attend meetings and discussions with respective committee involved and provide secretarial support.
• Liaise with the building management on the unit inspection. Overseeing the maintenance of office facilities, cleanliness, and equipment (e.g. Aircon maintenance, office lighting and electrical supply and installations, plumbing matters and etc.).
• Planning and organizing in-house and off-site events, like company lunches, celebrations, employee activities, board meetings, trainings and conferences.
• Perform attendance tracking and leave management to ensure accurate and timely reporting.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Assist in insurance renewal (office and properties).
• Maintain and upkeep of pantry area including pantry supplies.
• Responsible for maintaining and updating of policies like Anti-bribery / Anti-Corruption (ABAC) / AML etc aligned to our Parent company and Group.
• In charge of coordinating with various department managers on their inputs and consolidate for monthly company updates.
• Assistance to Data Protection Officer (DPO) in Data protection policy adherence.
• Perform any other ad-hoc duties as assigned.

2. Knowledge , skills and experience

• Minimum Diploma in Business Administration or equivalent in any discipline.
• Min 5 years of relevant working experience.
• Proficient in Power BI and Microsoft Office.
• Highly self-motivated, proactive, resourceful and has a can-do attitude.
• Possess great communication and interpersonal skills.
• Ability to handle work professionally and independently.
• Possess effetive organizational and follow-up skills, attention to details.
• Able to prioritize and execute tasks/problem-solving in a high-pressure environment.
• Meticulous and ability to multi-task.

Job Description

· Responsible for ensuring monthly personal sales targets are met

· Conduct outdoor road shows to promote the company's products and services

· Provide information on promoted services/products

· Distribute flyers/samples

· Must be responsible in being professional when promoting

· Ensure the working areas are clean at all times

· Responsible for setting up pre-roadshow and pack items neatly before closing and after the roadshow ends

· Ad-hoc tasks as assigned by Management

Job Requirements

· Positive learning attitude

· Good knowledge of promoted products and treatments

· Good communication skills

· Self-confidence

· Client relationships

· Motivation for sales

· Able to commit to working long hours and standing long hours

· Able to accept working during weekends and public holidays

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

职位描述

• 负责确保实现每月的个人销售目标

• 进行户外路演，宣传公司的产品和服务

• 提供有关促销服务/产品的信息

• 分发传单/样品

• 推广时必须专业

• 确保工作区域始终保持清洁整齐

• 负责路演前的布置，并在路演结束前和路演结束后将物品收拾整齐

• 管理层分配的临时任务

工作要求

• 积极的学习态度

• 对促销产品和疗法有很好的了解

• 良好的沟通技巧

• 拥有自信心

• 与客户建立良好的关系

• 有高销售动力

· 能够接受长时间的工作和站立

· 能够接受在周末和公共假期上班

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境

Our client is a from Manufacturing Industry. They are looking for a Sales Manager to assist their team in the next phase of their business. They are located in West.

Responsibilities

• Collaborate with Sales Head & Management for sales plans and strategies
• Develop sales pipelines, budgets, and track performance against targets
• Identify key decision-makers, build new business relationships, and nurture existing ones
• Utilize consultative selling for proposals aligned with Greenpac's products and services
• Analyze project financials and prepare business cases for Management approval
• Coordinate with Customer Service, Procurement, Production, and Operations teams
• Proactively manage customer relationships and address issues promptly
• Organize regular business reviews to maintain positive relationships with key customers
• Monitor competitors, gather market intelligence, and adjust sales strategy accordingly
• Prepare and present periodic sales reports and forecasts for Management review
• Undertake ad-hoc duties as assigned by the Company.

Requirements:

• Min Degree in any discipline.
• Min 5 years of working experience in sales, business development, consultancy, solution design or commercial roles.
• Preferably with background in packaging, manufacturing, or logistics environment.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our client is a Global MNC company in the IT industry. Due to their current expansion plan, they are looking for an IT Sales Manager to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Responsible for achieving the sales target required by the company
• Responsible for maintaining/developing relationships with the company’s partners, growing the partnership through the various sales interactions.
• Responsible for identifying new channel accounts, developing new business opportunities for the company
• Responsible for providing quality customer service to the various partners, striving to exceed their expectations
• Responsible for developing a successful pipeline management program for the company, ensuring the fulfilment of these sales enquiries
• In charge of updating the company’s partners with the latest information (eg, latest products, marketing programs etc.)
• In charge of monitoring the various partner’s performance through the necessary reviews, as well as managing their incentive programs
• In charge of analyzing and forecasting the company’s business activities, reporting the to the key management stakeholders when required
• All other ad-hoc duties as assigned

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 2 years of relevant sales experience in the IT industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Maintain store presentation standards

• Meet a high level of client's satisfaction by assessing their needs, providing information and assistance when required

• Good selling skills and product knowledge (Training will be provided)

Requirements:

• Customer Service Oriented

• Good communications and interpersonal skills.

• Good team player

Other information:

Required to work on Weekends/PH (6 days work week)

INTERESTED CANDIDATES, PLEASE APPLY HERE WITH RESUME, only shortlisted candidates will be notified

EILEEN PANG

EA REG: R1988493

BUSINESS LICENSE: 22C1222

EXCEDER CONSULTING PTE. LTD. (202227670D)

The Business Integrity Compliance Specialist is responsible for assisting the Head of Business Integrity to oversee and manage the company's compliance with all applicable business integrity laws, regulations, and internal policies. This role requires a minimum of 3 years of experience in KYC (Know Your Customer), AML (Anti-Money Laundering), internal audit, internal controls, trade compliance or regulatory compliance area. The candidate must possess strong written and verbal communication skills in both English and Mandarin. Occasional travel to China and Guinea is required.

Key Responsibilities:

- Maintain compliant procedures and policies to ensure the company's operations are in line with the Business Integrity related legal and regulatory requirements.

- Perform KYC, AML, sanction review and other compliance review on the company's third parties and employees

- Conduct regular audits and assessments to identify potential Business Integrity compliance risks and recommend mitigation measures.

- Coordinate with external auditors and the company's partners to ensure timely and accurate responses to inquiries and requests.

- Provide training and guidance to employees on Business Integrity compliance matters, including KYC, AML, internal controls, and regulatory compliance.

- Conduct investigations and assist in the resolution of Business Integrity compliance-related issues and disputes.

- Travel occasionally to China and Guinea to conduct on-site audits, meetings, and collaborate with local teams.

Requirements:

- Bachelor's degree in business administration, finance, accounting, law, or related field.

- Minimum 3 years of experience in KYC, AML, internal audit, internal controls, trade compliance or regulatory compliance.

- Proficient in written and verbal communication in both Mandarin and English to liaise with Chinese counterparts(as the case maybe).

- Ability to travel occasionally to China and Guinea.

- Strong analytical and problem-solving skills.

- Detail-oriented with excellent organizational skills

- Familiarity with regulatory compliance software and tools, i.e., Refinitiv, Global Check, etc.

- Experience working in a fast-paced environment with ability to manage multiple tasks simultaneously.

- Ability to work independently as well as collaboratively in a team environment.

Responsibilities:

• Prepare for opening/closing of stores
• Ordering, inventory, quality control
• Customer service
• Sales management, promotion planning/implementation
• Shift planning and management
• Employee training (hygiene management and education)
• Prepare products and photos for sales campaigns

Job Requirements:

• Knowing in Japan Culture, speaking and writing in Japanese will be advantage
• Handling and preparation of meat products
• No experience is required, training provided
• Able to work weekends, public holidays, and shift hours
• Passion in Customer Service and feedback
• Service-oriented and a good team player
• Positive attitude and willing to work!
• Good in communication and interpersonal skills
• Handling and preparation of meat products

About NexGen Wafer Systems

NexGen Wafer Systems provideshigh-end processing equipment for fast-growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies. We are committed to providingsuperior value-adding solutions to ensure long-term success for our customers and our business by delivering uncompromising quality and innovation.

Poised for growth with a footprint on three continents, we are executing our mission to become an internationally branded high-tech equipment provider.

Are you ready for the next step in your career and interested in taking a important role in our organization?

What will you be doing?

Reporting to the company’s Customer Support Manager, you will work as the Support Engineer (Wet Clean Equipment) in Company’s Group HQ in Singapore.

Job Responsibilities:

1. Provide technical support for the installation, operation and start-up of new wet clean equipment.
2. Troubleshoot, repair and upgrade equipment hardware and software.
3. Participate in the development, design, and improvement of new equipment.
4. Provide maintenance and service of new equipment.
5. Assist the customer equipment department in training operators and writing equipment maintenance manuals.
6. Parts repair and engineering; legacy tool upgrade and retrofit
7. Create installation and service report

Technical Requirements:

1. Basic understanding of semiconductor wafer fab equipment and its major modules/components.
2. Experience in semiconductor equipment assembly, maintenance, and troubleshooting. Past working experience in wafer fab is an added advantage.
3. Basic knowledge in mechanical design (AutoCad, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
4. Experience in control system application software development is an added advantage.

Qualifications:

1. Diploma or higher in mechanical, electrical, electronics, mechatronics, automation, or related majors.
2. More than 3 years of relevant working experience in equipment maintenance and service, with at least 1 year of experience in the semiconductor electronics industry equipment maintenance and service.
3. Willing to travel regionally and internationally for extended period of time.
4. Proficient in mechanical or electrical equipment-related theory and hands-on.
5. Strong ability to analyze and solve machine related issues, with strong hands-on ability, sense of responsibility, and good communication and teamwork skills.
6. Ability to independently complete equipment maintenance and service work.
7. Good communication skills in English
8. Proficient in Microsoft Office Word & Excel.

What is it in for you?
You will join an international and motivated team dedicated to developing the next generation of semiconductor equipment. We are a fast-growing company with lots of space for you to develop your career within a high-tech environment. We provide excellent employment and remunerationconditions.

We look forward to hearing from you!
If the above mix of technical-, business- and personal challenges excites you, we encourage you to send us your details and apply for the position now!

Job Description:

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus
• Mon - Friday, 8:00 am to 5:00 pm

Job Types: Full-time, Contract

Contract length: 12 months

We are Channel Partner of Ricoh Singapore and we market their products and solutions under the Ricoh's brand. Products and solutions like the Multifunction Copier/Printer, Large Format Multifunction Printer and so on.

Job Description

• Sources for new business, manage customer relationships, identify needs and business opportunities.
• Attend to enquiry and lead, and service existing customers.
• Prepare and present business proposals to secure deals.
• Ability to handle objections, negotiate pricing and close sales.
• Plan and organise weekly sales activities

Job Requirements

• Resourceful and self-driven.
• Good interpersonal, written and verbal communication skills.
• Willing to workhard to achieve sales target.
• Good presentation and negotiation skills.
• Able to use MS Office.

Note: Coaching and Product Training will be provided

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located in the West – easily accessible.

The Admin Executive's responsibles are:

• Responsible in providing administrative support in database system.
• Make sure the accuracy of timesheet and attendance record.
• Handle general administrative duties.
• Any other ad-hoc duties assigned by the supervisor

Job Requirements:

• Min Diploma and above
• At least 3 years of relevant working experience in database system administrative.
• Proficient in Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognised.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Candidates must at least possess A Level, a Diploma, Advanced/ Higher/ Graduate Diploma, any field.

Shortlisted candidates will be notified very soon.

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Job Overview

Assists the Cluster Director of Sales and Marketing in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team.

Your Day-to-Day Job Responsibilities:

FINANCIAL RETURNS:

• Contribute towards the Annual Budgeted Plan
• Assists Cluster Director of Sales & Marketing in producing, implementing and monitoring action plans to ensure Sales and Revenue Plan objectives are achieved
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate
• Collaborate with Cluster Director of Sales & Marketing in the preparation for key reports to respective stakeholders and management of the Department’s approved budget

Creates and implements special programmes to achieve greater productivity through:

o Increasing average rate

o Increasing occupancy

o Increasing base business volume for current and forward months

o Increasing business volume during need periods

o Increasing food and beverage sales as per the allocated targets

• Manages key accounts and support team members when necessary
• Oversees the selling and servicing of corporate and group business
• Co-ordinates the development of all promotional material
• Monitors competitor activities and share market insights
• Plans and executes sales trips to major geo markets when required by Cluster Director of Sales & Marketing
• Tabulate and updating monthly Sales reports and forecast
• Establishes and continuously updates mailing lists

PEOPLE:

• Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic and key international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
• Provides direction on and conducts market research
• Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support
• Attends major travel events to promote and increase sales for the hotel
• Under the guidance of the Cluster Director of Sales & Marketing, directs all sales activities and reports for Senior Sales Managers, Sales Managers and Sales Executives to ensure they meet their set targets for the year
• Works with the Cluster Director of Sales & Marketing on manpower planning and management needs

GUEST EXPERIENCE:

• Meets with guests from corporate/major producers/organizers of big events staying in the hotel to ensure customer satisfaction

RESPONSIBLE BUSINESS:

• Identify operational issues that reduce the effectiveness of sales activities and overall hotel sales performance and work with appropriate department on solutions
• Develop awareness and reputation of the hotel and the brand in the local community

What do we need from You

• Bachelor's Degree in Sales, Marketing, or related field, with 3 years' of relevant experience or an equivalent combination of education and work-related experience
• Demostrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Proficient in the use of Microsoft Office

What we Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Extensive coverage of Medical, dental & optical benefits
• Insurance Coverage
• F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Job Highlights
-Career development opportunities
-Remuneration package for right candidate
Job Responsibilities:
-Outdoor Job Nature
-Coordinate Jobs between Clients and Operations
-Develop new accounts & grow customer base
-To meet monthly Sales target & Collection.
-Manage, Maintain & build rapport with existing clientele Base
-Creating Brand and product awareness for client

Benefits:
-Coaching will be provided
-Career Advancement
-Uncapped earnings based on efforts

Job Requirements:
-Basic Computer Literacy - Required skill(s): Microsoft office.
-Min Diploma/Degree in Marketing/Branding/Comms or related course of studies
-At least 2 years experience require
-Bilingual in English & Mandarin (in order to handle queries and manage, maintain & build good relationship with new and existing clients.)
-Must possess a valid class 3/3A driving license & Candidates with own car will have added advantage
-Sales Performance Driven
-Good interpersonal & Communication Skills (Verbal & Written)
-Highly Sociable, outgoing personality & likes meeting new people
-Must take intiative & be able to work independently

OUR COMPANY IS SELLING FRESH AND FROZEN POULTRIES. WE ARE LOOKING FOR A ASSISTANT SALES MANAGER WHO CAN SERVE THE CUSTOMERS BY SERVING ACCORDING TO THEIR NEEDS. ABLE TO WORK ON WEEKENDS AND PUBLIC HOLIDAYS. OFF DAY WILL BE AS ARRANGED BY THE EMPLOYER. MUST BE ABLE TO CLEAN AND CUT CHICKEN IF NECCESSARY.