Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

As a sales manager in the retail sale of spectacles and other optical products, your role is crucial in driving the success of the business.

Individual to be involved in:

1. Inventory Management

2. Customer Service

3. Product Knowledge

4. Sales Strategy

Technical Skills & Compentencies

1. Inventory Management

2. Customer Service

3. Product Knowledge

4. Sales Strategy

Position Overview

Primary responsible to provide support to International Freight Forwarding (IFF) on regional Implementations and related IT Solutions, in line with Global and Regional Strategic Solutions.

Responsibilities

• Work closely with Business Process Management (BPM) and International Freight Forwarding (IFF) teams for any Process/Solution discussions related to IFF areas.
• Manage and Support Implementation of IFF related solutions.
• Support IT lead and assist in Cost Control in IT areas.
• Initiate and Discuss Process with Business Process Management (BPM), Process Management Group (PMG) and Operation Companies’ teams and identify solutions to reduce workload with adequate EDI/RPA or Automation tools.
• Monitor day to day incidents via Service Desk, respond timely, provide prompt support to 16 Operation Companies in South Asia Oceania.
• Assist in providing solutions via EDI OR Automation OR Dashboards, as required for Business Units or Customers.
• Provide Trainings to increase knowledge for staff in Operation Companies
• Performs other duties as assigned.

Requirements & Qualifications

• Bachelor’s Degree or higher in IT, Computer, Business, or a related area or equivalent
• At least 10 years’ experience in handling IT related Solutions with at least 3 years supporting IFF Solutions on a regional basis.
• Business driven with a broad understanding of IT Solutions, IT infrastructure and IT Security areas.
• Knowledge of CARGOWISE Solution is preferred.
• Familiar with Operational Process requirements for IFF areas
• Able to communicate effectively with Japanese stakeholders (local team, Regional Headquarters and Global Headquarters) as well as with Japanese speaking customers for discussions and alignment on solutions, effective communications and rapport building.
• Demonstrate skill on formal presentations and ability to conduct training sessions.
• Good written and verbal English communication.
• High responsible and strong team player and able to work independently.
• Computer literate with advance proficiency in Microsoft Office (Power point and Excel)
• Knowledge of Power BI essential.
• Able to work in multi-cultural business environment.
• Able to travel overseas for business travel from time to time

• Working location: 56 Loyang Way, Loyang Enterprise #05-01 S(508775)
• Timing: (Mon – Fri) 9am to 6pm, (Alt Sat) 9am to 12.30pm

Responsibilities:

• Ensure pickup and delivery location to be done within the stated timing
• Ensure compliance with company policies and safety standards at all times.
• Keep the warehouse clean, organized, and free from hazards.
• Conduct daily vehicle check before and after work
• All cargos to be secured tightly before moving off
• Loading and unloading of cargo in a safe and secure manner
• Ensure all cargos are secured before moving off
• Picking and packing of cargoes
• Any others assignments assigned
• All other ad hoc activities

Requirements:

• Good communication skills and the ability to work well in a team.
• Physical stamina and ability to lift heavy objects.
• Familiarity with warehouse operations and procedure
• Experience working in a warehouse or logistics environment.
• Valid class 3 license

Staff Benefits:

• Additional 2 days leave (birthday and family care leave)
• Bonus (depending on company performance)
• Medical allowance
• Hp allowance

Responsibilities

• Negotiate fees and contracts on half of clients and ensure the transportation and collection of cargos are done in the most effective and efficient way.
• Prepare required documentations, including insurance requirement to be compliant with Customs requirements.
• To create Shipper's Export Declarations and have a clear understanding of overseas countries' requirements and fiscal regimes before goods are being transported in order to avoid any unnecessary delay.
• Creation of ocean bill of lading to facilitate the movement of cargo
• Handle all customer service requirements in dealing with hipper, supplier, consignee and any other agents or forwarders involved in the shipment.
• To perform audits on all bills of lading to ensure rates are correctly populated on bills of lading.
• To perform inter-department coordination and liaising for inward and outward movement of goods.
• Creation of cargo on hand reports and transmission of such reports to customers to keep them advised of what is in their inventory.
• Load plan exclusive container loads and submit loads to the warehouse manager on Export cargo.
• Work with agents on status of on hand cargo and coordinate the information on shipments so that they are able to print documents at destination
• Oversee import e-commerce (B2C/B2B) operations of the Free-trade Zone warehouse
• Carry out ad-hoc duties as assigned by supervisor and other tasks from time-to-time

Requirements

• Min GCE O level or Equivalent
• Preferred 1-2 years of relevant working experience
• Willing to learn
• Good knowledge of Customs formalities
• Pleasant personality & service-oriented
• Patient, able to multi-task, team player and work under pressure.
• Must be able to work overtime
• Preferably applicant who has basic knowledge in supply chain/ logistics field
• A self-starter and quick learner who possesses the ability to be effective at addressing issues; interfacing with both internal and external customers.
• Possess good verbal and written communication skills and good cultural awareness.
• Spoken/Writing in English is compulsory.
• Able to start work immediately or within short notice.

Interested candidate please forward your resume to [email protected] or call +65 6543 0383 for further discussion.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About Us: At DG Packaging Pte Ltd, we pride ourselves on being industry leaders in packaging solutions, providing innovative and sustainable solutions to our clients worldwide. With a strong commitment to excellence and a dynamic team of professionals, we're dedicated to driving growth and delivering exceptional value to our customers.

Role Overview: As an Assistant Marketing Manager at DG Packaging Pte Ltd, you'll play a pivotal role in shaping our marketing strategies and driving the success of our brand. You'll work closely with our Marketing Manager to develop and execute comprehensive marketing campaigns, engage with customers, and contribute to the growth of our business.

Key Responsibilities:

• Assist in developing and implementing marketing strategies aligned with company objectives.
• Manage marketing campaigns across various channels, including digital, print, and events.
• Support brand management efforts to enhance brand visibility and reputation.
• Conduct market research to identify customer needs, preferences, and trends.
• Create engaging marketing content for online and offline channels.
• Assist in lead generation efforts and nurturing customer relationships.
• Analyze marketing data and performance metrics to optimize campaigns.
• Collaborate with cross-functional teams to ensure alignment on marketing initiatives.

Requirements:

• Diploma in Marketing, Business Administration, or related field.
• 1 year experience in marketing roles, preferably in a B2B environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing tools and platforms.Ability to thrive in a fast-paced, deadline-driven environment. Only Sgporeans and Permanent Residents may apply.

Benefits:

• Additional 2 days leave (family care leave and birthday leave)
• $80 birthday voucher on birthday month
• Medical Allowance
• Hp allowance
• Long service and best employee award

The ideal candidate will lead the account development and penetration strategy for assigned territory. They should be skilled at building and maintaining relationships with clients and work towards client growth for revenue generation.

The Responsibilities:

• Propose & Execute business plan comprising of Product Mix, Channel Mix & Geography Mix
• Identify & secure new customers consistently & efficiently.
• Take ownership in the whole process from pre-sales to sales to aftersales, to respond promptly with good follow-up skills.
• Recruit new partners and increase in-house and overall market share in the assigned territory.
• Manage Asus existing partners by driving sell-through, inventory control and sell-out plan to achieve sales target.
• Resolve all business issues with partners through effective coordination and communication- thus maintain the partner relationship to ensure.
• Gather and monitor competitor / market information for company to take actions on pricing or promotion programs.
• Co-work with Disti team on channel development and business development
• Manage training for internal teams and external customers, share information with team and partners.
• Coordinate with branch service team and HQ back-office team to resolve any dispute and help partners grow business.

The Requirement:

• A self-starter who is able to work independently and engage cross-functional teams in meeting customer requirements.
• 5 years of experience in commercial business and server business.
• Strong PC and server skills preferred.
• Excellent interpersonal and communication skills, strong negotiation skills, independent and self-motivated.
• Energetic, dynamic, optimistic and customer service-oriented
• Strong analytical skill & ability to work under stress.

Skills: IT Server Sales, Corporate Sales, IT Sales, Business Development, Account Manager, Strategic Sales

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• You will maintain expert-level knowledge in product / sales system
• You will facilitate and conduct functional training sessions, along with Area Managers
• You will assist section head to review and develop training programs to address skill gaps of front-line workers
• You will conceptualize and plan training materials for training programs, based on data and research
• You will oversee and direct training sessions or workshops for frontline staff
• You will research and implement technology enabled innovations
• You will work with various stakeholders in order to plan and schedule training effectively with minimum interruption to normal work as part of onboarding
• You will develop survey questions, plan implementation and conduct surveys
• You will build, collate and maintain a database of all training materials
• You will develop monitoring systems for evaluation of trainees’ skills and performances
• You will track and monitor training records

Who You Are

• You should have a degree and above in any discipline
• You should have minimum 2 years of relevant experience in training and/or HR
• You Computer skills e.g: Microsoft Office, Database and instructional software
• You will need to have experience with technologies and best practices for instructional manuals and teaching platforms
• You should have strong interpersonal and communication skills
• You should be able to multitask, prioritize and manage time efficiently
• You should have excellent observance and analytical skills

The ideal candidate will lead the account development and penetration strategy for assigned territory. They should be skilled at building and maintaining relationships with clients and work towards client growth for revenue generation.

The Responsibilities:

• Propose & Execute business plan comprising of Product Mix, Channel Mix & Geography Mix.
• Recruit new partners and increase in-house and overall market share in the assigned territory.
• Manage Asus existing partners by driving sell-through, inventory control and sell-out plan to achieve sales target.
• Resolve all business issues with partners through effective coordination and communication- thus maintain the partner relationship to ensure sustainable business.
• Gather and monitor competitor / market information for company to take actions on pricing or promotion programs.
• Coordinate with branch channel marketing team to draw POSM requirements & device marketing plan.
• Execute marketing initiatives with marketing team to maximize brand awareness and brand image.
• Co-work with Disti team on channel development, business development & top-down channel action plans.
• Manage training for internal teams and external customers and share information with team and partners.
• Coordinate with branch service team and HQ back-office team to resolve any dispute and help partners grow business.

The Requirements:

• A self-starter who is able to work independently and engage cross-functional teams in meeting customer requirements.
• 5 years of experience in components retail channel and system builders for Senior Account Manager role
• Non-experienced candidates can be considered for Account Manager role.
• Strong PC skills preferred.
• Excellent interpersonal and communication skills, strong negotiation skills, independent and self-motivated.
• Energetic, dynamic, optimistic and customer service-oriented
• Strong analytical skill & ability to work under stress.

Skills: IT Sales, Corporate Sales, Business Development, Account Manager, Strategic Sales, B2BC

A Day in the Life

• Assist in the management Brand Activation & Events Teams
• Maintain consistent B2C Brand Activation and Events business activities for clients whilst keeping pace with business target trajectory
• Communicate and engage with current & potential clients to solicit business opportunities in the B2C space proactively
• Support the creative team in ideation exercise
• Supervise and ensure timely submissions of proposals and budgets to clients
• Support and supervise the team from project implementation, execution to completion.

Who We Are Looking For

• Degree / Diploma in Event Management or equivalent
• Minimum 5 years of experience in project management in brand activation and/or events
• Self-motivated and result-oriented
• Strong interpersonal and communications skills

A Day in the Life

• Assist in the management Brand Activation & Events Teams
• Maintain consistent B2C Brand Activation and Events business activities for clients whilst keeping pace with business target trajectory
• Communicate and engage with current & potential clients to solicit business opportunities in the B2C space proactively
• Support the creative team in ideation exercise
• Supervise and ensure timely submissions of proposals and budgets to clients
• Support and supervise the team from project implementation, execution to completion.

Who We Are Looking For

• Degree / Diploma in Event Management or equivalent
• Minimum 5 years of experience in project management in brand activation and/or events
• Self-motivated and result-oriented
• Strong interpersonal and communications skills

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

As a Case Manager, the job requires you to:

1. Create and Individualised Care Plan for each and every resident; and work towards addressing their psychosocial needs through care and counselling, eventual rehabilitation and reintegration into the community.

2. Assess the residents' needs and risk profile in case planning.

3. Operationalise the care plans for residents and work with other professionals and non-professionals involved in the care of residents.

4. Monitor the residents' progress in the Home and to review their plans six monthly.

5. Conduct induction session with new residents within 3 days upon admission.

6. Conduct home visits for a safety assessment of the home leave environment prior to allowing residents to go on home leave with their families.

7. Conduct monthly counselling session with residents and address issues accordingly.

8. Contact and utilise community resources on residents' behalf, and to serve as a link between the resident and these resource systems.

9. Refer resident to community agencies for post-discharge support at least one month before discharge.

10. Educate and assist staff to better understand the social, emotional, and health issues of the residents

Requirement

1 A degree in Social Work, Psychology, or Counselling

-Handled atleast 2 end to end Oracle Fusion ERP, EPM Cloud implementations/ large transformation on Oracle SaaS cloud in the last 5 years.

- Overall Project Management experience of Oracle ERP Implementations for over 12 years

- Overall experience of IT project management of over 15 years.

- Handle Large multi year Transformation as PM and highly proficient in handling Customer C-Level team, Management team and reporting accurate status.

- Conduct review meetings, Monitor, Close Track of action items, Report status accurately and timely.

- Responsible for the P&L, track milestones, manage sign offs of the milestones

- Manage all key communications with customer IT team and Business users.

- Manage vendor team / sub con team who are joint implementation partner

- Expertise in Oracle Unified Cloud Methodologies, implementation phases

- Managing a team of over 40+ strong onsite+offshore team

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Responsibilities:

• Identify and pursue new business opportunities within the logistics and supply chain sector.
• Build and maintain a robust sales pipeline through market research, networking, and lead generation.

Client Relationship Management:

• Cultivate and strengthen relationship with existing clients.
• Understand client needs and provide tailored logistics solutions to meet their requirements.
• Act as the primary point of contact between the company and clients.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Collaborate with the sales team to create innovative approached to market out logistics services.

Market Analysis:

• Monitor industry trends and competitor activities to identify opportunities and potential risks.
• Provide regular market feedback to the management team for strategic decision making.

Sales Reporting:

• Prepare and submit regular sales reports, including sales forecasts, client feedback and market trends.
• Utilize CRM tools for efficient management of customer interactions and sales processes.

Negotiation and Contract Management.

• Negotiate terms and conditions with clients to secure profitable and sustainable business partnerships.
• Ensure timely and accurate completion of all necessary documentation.

Job Requirements

• Diploma/Advanced Diploma/Degree in any field
• Preferably with 1 to 2 years of working experience in the related field
• An ambitious go-getter, eager for opportunities in sales
• Excellent communication skills
• Proactive in seeking opportunities to acquire new business
• Driven, high energy levels, results-oriented, driven to excel in sales and able to work independently
• Proficient in written Korean language will be preferred in order to liaise with the Korean clients and HQ in Korea on a regular basis is a plus.

The successful incumbent will support the Senior Manager in managing the stores' inventory and daily production in YR Bakery.

Roles & Responsibilities

• Monitor and maintain accurate inventory levels through regular stock checks, reconciliation processes, and effective inventory storage control measures.
• Plan with bakers to manage the scheduled retrieval of stocks from storage space to the Bakery production floor.
• Coordinate with Supply Chain and bakers’ team to manage timely stock replenishment.
• Maintain and organize an efficient storage space to facilitate easy access and retrieval of products.
• Implement safety measures and ensure compliance with storage guidelines.
• Communicate effectively with the team to address inventory-related issues and coordinate follow-up actions.
• Supervise daily bakery operations to ensure processes are adhered to, ensure quality inspections, and timely/accurate delivery to customers.

Requirements

• Higher Nitec/Diploma in Logistics/ Manufacturing/ Food & Beverage Operations.
• Possess relevant work experience in inventory management or operations roles (preferably in the F&B industry)
• Proficient in Microsoft Office.
• Good communication and interpersonal skills.
• Ability to multitask and work independently in a fast-paced environment.
• Good knowledge of food handling, food safety & hygiene standards.
• Work Location: Changi Prison

Job Responsibilities

• Lead and supervise the team as senior management.
• Required to perform shift duties.
• Supervise and be responsible for any flight operational issues which includes operation security, passenger handling, VIP handling, ramp area duties, and cargo operation.
• Collaborate with stakeholders to develop strategies to improve customer service standards.
• Ensure the safety of aircraft, operational procedures, passengers and crews.
• Ensure service quality is in satisfactory level required by Headquarter.
• Ensure all operational tasks are completed efficiently within specified time frames.
• Responsible for on-time operational performance set by Headquarter.
• Perform administrative functions as management, including budget planning, training, facilitating visitors, and social networking with local community including airport authorities.
• Coordinate the necessary process and preparation with relevant parties both in and out of country and attend VIP to make sure the requirement for their travel is met.
• Report to and communicate smoothly and effectively with Headquarter in Tokyo for any required situations, especially during flight irregularity.
• Manage the team’s performance including outsourcing partners based on the agreed policy with Headquarter.

Requirements

• Degree/Master in any discipline.
• Possess more than 20 years’ experience in airline or aviation industry and more than 10 years’ experience focusing on airport operational field.
• Possess deep knowledge in airport operation, safety regulations, passenger handling and ramp duties.
• Proficiency in English as well as Japanese for communication including writing, reading, listening and speaking so as to make close communication, negotiation and coordination with Headquarter in Tokyo.
• Proficient in Microsoft office.
• Possess good sense of time management to achieve on-time performance.
• Enjoys communicating with diverse group of people of all cultures.
• Possess excellent leadership qualities, good communication and interpersonal skills to work effectively in a team.
• Pro-active, self-motivated individuals who works well independently and under pressure.
• Organized and able to prioritize tasks.
• Innovative and able to adapt to industry changes.

Staff Fringe Benefits include:

• AWS & Variable Bonus.
• Medical & Hospitalization Coverage
• Concessionary Travel to any destinations & discounted travel on ANA and other partner airlines.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manage

1. JOB PURPOSE

A business partnering role which is a key member of the dnata SIN management team with responsibility for the development of successful, long term, strategic relationships between customers (internal/external), based on achieving Ground Handling / Cargo product best practice and a sustainable competitive advantage.

Primarily accountable to achieve our vision ‘to be the worlds most admired air services provider’ delivering our shareholder and colleague commitments through a financially sustainable business. By doing things the dnata way, through our values of: Safe and Secure, Performance Driven, Service Excellence, Delighting Customers, Imagination and Respect.

Working closely with the Heads of Ground Handling and Cargo to support and deliver within the overall strategic framework, promoting and driving Ground Handling / Cargo product development through optimisation and innovation.

Acting as a connector, by linking across functions and product lines (Ground Handling / Cargo / Catering) to ensure that the one dnata commercial/technical expertise can deliver solutions to customer/business needs and drive these through the wider value chain.

Able to act as the Heads of Ground Handling and Cargo “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Experience: Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

dnata APAC will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a work visa.

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport.

To ensure a high-performing airside operation, you will be the key conduit between stakeholders which includes airlines, ground-handlers, Air Traffic Control, CAG divisions, etc. You will provide operational guidance and support to strive for optimal on-ground execution to enhance Changi’s safety, capacity and efficiency. You will perform quality assurance and engage stakeholders to improve operational processes. You will monitor and analyse the factors that result in sub-optimal performance for the airside operations, provide recommendations and work with stakeholders to formulate solutions to resolve them. You will also be involved in projects related to optimize Changi Airport’s capacity and improving efficiency of business operations. You will develop proposals/ recommendations to solve complex operational challenges and develop contingency plans to handle operational incidents.

Requirements:

• Good degree in any discipline with at least 2 years of work experience . Familiarity with airport planning/operations, ground handling operations is a plus.

• Strong written and verbal communication skills, to be able to put your ideas across to internal and external stakeholders.

• Data analytical capabilities and programming know-how will be advantageous.

• Motivated team player, able to handle fast-paced projects and adapt to constant changes.

• Fast learner with the willingness to contribute to a wide spectrum of operational areas.

Key Responsibilities:

1. Assist in office and operations administration matters.

2. Assist in updating operations records, issuing of invoices, quotations, delivery orders etc.

3. Handle and record phone enquiries, assist and preparation of goods for delivery/collection, assist in recording collection book for collection of items.

4. Design and conduct inventory count and perform stock take with warehouse assistant.

5. Assist in data entry, scanning, filing, updating physical documents into excel and computer system.

6. Any other duties as assigned.

Qualifications

· Good communication skills

· Good with computer, Microsoft Office (Excel, Word)

· Self-starter – able to organise, prioritise, has initiative and work fast & efficiently.

· Able to communicate with mandarin speaking customers.

· Able to work in factory environment.

· No experience required - all candidates will be considered fairly.

We regret only shortlisted candidate will be notified.

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.