We are seeking a skilled and dedicated IT Manager to join our team. You will be responsible for providing technical support, managing hardware and software systems, and ensuring the smooth functioning of our IT infrastructure. Your expertise will play a crucial role in supporting our employees and optimizing our operational efficiency.

Responsibilities:

1. Hardware Support:Manage and maintain CPU, laptops, printers, and door access systems.
   Assign laptops to new employees and troubleshoot any hardware issues.
   Troubleshoot printer and laptop issues and coordinate repairs or replacements as needed.
   Maintain extension lines and phone lines accordingly.
   
2. Active Directory (AD) Migration:Prepare and execute the migration of HQ laptops to Azure Active Directory based on regional requirements.
   Ensure a seamless transition while maintaining data integrity and user access.
   
3. User Account Maintenance:Manage user email accounts and associated licenses.
   Administer user access permissions and security settings.
   Assist employees with user account issues and password resets.
   
4. Vendor Management:Work closely with vendors for internal application management.
   Engage in discussions with vendors regarding new requirements, costing, and implementation plans.
   Collaborate with vendors to resolve any issues or system enhancements.
   
5. Software Support:Provide first-level support for various software applications, including SAP Business One, Enterpryze, Office 365 applications, and HR applications.
   Address user queries and technical issues, escalating complex problems to the appropriate teams for resolution.
   Stay updated on software updates and new releases to ensure smooth operations.
   
6. Software Deployment:Utilize your knowledge and experience to implement and deploy software, particularly ERP and operations-based applications.
   Collaborate with relevant stakeholders to ensure successful software deployment and user training.
   
7. Phone and Communication Systems:Manage and monitor all internal phone lines and communication systems used by employees.
   Coordinate with service providers to ensure reliable phone and communication services.
   
8. IT Infrastructure and Internal Control:Oversee the Internet, firewall, Wi-Fi, and door access systems in the office.
   Maintain internal controls in the IT area to ensure data security and compliance.
   
9. Solution Proposals and Asset Management:Identify opportunities to enhance operational efficiency and propose new solutions as needed.
   Maintain accurate records of IT assets, including hardware and software licenses.
   

Requirements:

• Proven experience in IT support and operations, with knowledge of hardware and software systems.
• Familiarity with Active Directory migration and management.
• Strong troubleshooting skills and the ability to resolve hardware and software issues effectively.
• Experience in vendor management and collaboration.
• Proficiency in supporting software applications such as SAP Business One, Enterpryze, Office 365 applications, and HR applications.
• Knowledge of software deployment processes, particularly for ERP and operations-based software.
• Familiarity with phone systems and communication technologies.
• Understanding of IT infrastructure, internal controls, and data security.
• Ability to propose innovative solutions to streamline workflows.
• Strong organizational skills and attention to detail.
• Asset management experience is a plus.
• Knowledge in digital transformation

To apply, please submit your resume along with a cover letter detailing your relevant experience and achievements in IT support and operations.

This position reports directly to Head of General Affairs. Closely working with Facilities, Finance and Operations, primarily but not limited to handling, and managing operations-related procurement and tasks.

Job Description:

• Assist the General Affairs HOD, lead in the daily operations of the Singapore office (HQ), Gateway (SATS Core A) and various warehouses island wide.
• Responsible for procurement of building & facilities, equipment to support operation, meeting users’ specifications and requirements at a timely manner and at the most competitive price(s)
• Facilitate business reviews to discuss best practices and issues and to ultimately improve supplier performance and strengthen business partnerships across teams.
• Benchmark rate information versus historic pricing and versus competition.
• Perform supplier spend analysis, including reporting to establish visibility of spend patterns by category, region, and supplier.
• Review and improve existing procedures and processes to improve corporate governance and consolidate users’ requirements to source for most competitive value buys.
• Ensure that all purchasing activities and documentations are carried out in a timely manner and in compliance with the HQ Procedures and Financial & Operating Approval Limits at all times.
• Ensure that the specifications and requirements are sufficiently detailed and complete for competitive quotes.
• Follow up closely with users on procurement process and attend to suppliers’ queries and clarifications when required.
• Manage tender interviews and conduct negotiations with suppliers.
• Manage procurement RFP’s, RFQ’s, and RFI’s
• Vendor and supplier management
• Support in project costing analysis, budgeting, and maintenance of approved budget
• Develop mechanisms and metrics to track supplier performance related to forecasting, delivery, quality, and cost.
• Support the creation of supplier scorecards to measure and track supplier performance.

Requirements:

• Preferably possess a diploma or degree in Engineering or Accounting / Finance discipline
• At least 3 years’ experience in procurement; Preferably in MNC environment or Building and facility works and services; Or Procurement experience in Logistics / Supply Chain / Warehouse operation is highly advantageous.
• Knowledge of MS office suites is essential.
• Meticulous and pro-active
• Team player and able to lead a team of buyers.
• Good interpersonal and communication skills.
• Good command in written and spoken English and Chinese, proficient in Mandarin.
• Analytical & Solution-provision skills
• Proficiency in MS office: Word, Excel and Powerpoint including Chinese word in order to liaise with the Chinese clients on a regular basis

Job Summary:

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers. You will work on security services with heavy emphasis on Smart Nation-type tech applications, cloud and industrial internet-of-things.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Job Responsibilities:

• Leads generation and opportunity development
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Development of new sales from new or existing customers
• Collaborate with internal teams for solutions
• Ensure prompt pre and post sales experience of customers
• Bi-Monthly educational session with customer groups
• Meeting the performance KPIs

Job Requirements:

• 2 years experience in project sales
• Experience in handling sales to MINDEF accounts will be an advantage
• Good interpersonal skills
• Systematic approach to opportunity development
• Proven ability in developing new sales
• Good experience in current account management and negotiation
• Energetic, dynamic, independent and driven

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a Procurement Manager to join the client's team in Singapore. As a Procurement Manager, you will be responsible for managing the procurement process for ship supplies and ensuring timely delivery to vessels. This is a critical role that requires strong negotiation skills, supplier relationship management, and knowledge in maritime industry. If you are passionate about the maritime industry and have experience in procurement, we would love to hear from you.

Responsibilities

• Manage the end-to-end procurement process for ship supplies, including sourcing, contract negotiation, and order placement.
• Develop and maintain strong relationships with ship suppliers and negotiate favorable terms and pricing.
• Ensure the timely and accurate delivery of ship supplies to vessels.
• Monitor market trends and industry developments to identify potential suppliers and cost-saving opportunities.
• Collaborate with internal stakeholders to understand ship supply needs and priorities.
• Maintain accurate procurement records and documentation.
• Monitor supplier performance and address any issues or concerns.
• Stay updated on industry regulations and ensure compliance in ship supply procurement.

• Minimum of 5 years of experience in procurement.
• Strong knowledge of ship supplies and the marine industry.
• Proven experience in supplier management and contract negotiation.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficient in procurement software and MS Office.
• Ability to work well in a fast-paced, deadline-driven environment.
• Attention to detail and ability to multitask.

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

The role:

Brand and Marketing Manager is someone who is driven and motivated by opportunity to create, manage and develop a brand. We are looking for someone who is not scared to push boundaries and take risks to redefine our product category. As a key member of the management team, he/she will be reporting and working closely with the Executive Director directly. This role is responsible for the development and management of a company's brand as well as to lead / guide and develop the marketing team.

To succeed in the role, the individual is expected and needs to be able to excel in the following areas:

• (BUILD / CORE ARCHITECTURE) Lead development of the brand book and marketing plan which will outline the core operating principles and guidelines and the subsequent execution of the strategy.
• (EXECUTION) Strategic marketing activities to establish the brand image and awareness according to the positioning strategy by building a roadmap for short- and long-term plan with consistent approach.
• (EXECUTION) Tactical marketing activities to create and amplify brand awareness for the brand to gain more footfall into stores with a strong focus on digital and in store activations.

You are/have

• The courage to create.
• Driven and motivated by the opportunity to create new brands and redefine product categories.
• Entrepreneurial Mindset – driving the most relevant and aligned value per dollar spent in marketing budget and manage teams productively.
• Organised and systematic in your management of work.
• Prefer working with smaller nimble effective teams and quicker decision-making environment.
• An effective leader who is able to lead, guide, nurture and build a strong team around him or her. Someone who would like to build positive and lasting relationships with all stakeholders in a way that benefits the brand and the group.
• An effervescent communicator, with the ability to impact and influence in a professional manner.
• A strong strategic thinker with the intellectual capacity to think laterally and create solutions to challenges.
• Want to be part of development and growth of Singaporean brand.
• Fundamentally as an individual believes that business can be force for good.

Responsibilities

• Brand Development: Develop brand guidelines and design new brand retail experience and product portfolio enhancements.
• Strategic Planning: Develop and implement comprehensive full year marketing plan/calendar aligned with the company's growth model to drive customer acquisition, retention, and brand visibility across all regions of operation.
• Team Leadership: Lead an agile and high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.
• Brand Management: Define and strengthen brand identity, ensuring consistent messaging and brand guidelines across all marketing channels and touchpoints.
• Campaign Management:Lead multi-channel marketing campaigns that leverage traditional and digital channels, including social media, influencer marketing, content marketing, and partnerships, to reach target audiences and drive user engagement.
• Performance Measurement: Establish key performance indicators (KPIs) and track the effectiveness of marketing initiatives to continuously optimise campaigns based on data-driven insights.
• Stakeholder Management:Collaborate closely with internal teams to ensure alignment and coordination in executing marketing initiatives and achieving business objectives.
• Budget Management: Develop and manage the marketing budget, allocating resources effectively to maximize return on investment and drive cost-efficient marketing campaigns.

Requirements

• 6 – 10 years’ experience in brand or product marketing and/or business development preferably in the F&B, FMCG, retail or hospitality industries, (ideally in the B2C Retail space).
• Degree in Business/Marketing/ from a recognised university.
• Exceptional knowledge in marketing disciplines, specifically in market positioning, customer and business segmentation, go-to-market strategies, and brand management.
• Exceptional knowledge and passion in Branding, specifically the ability to create a brand identity for the brand (lead external agencies / internal resources independently once direction has been set).
• Solid track record in executing sophisticated brand or product launch programs across various offline and online channels that drive measurable business outcomes.
• Keen eye for design and aesthetics.
• Strong understanding of the Southeast Asian market, cultural nuances and regional consumer behaviour is a plus.
• Excellent written and verbal communication skills.

A. Overall Purpose Of The Job

Responsible for development and implementation of sourcing initiatives. Manage the incoming RFQs / RFPs to provide the required information in a timely, competitive, and qualitative manor. Develop and implement new sourcing and purchasing strategies for the region.

B. Key Responsibilities

• Responsible for the development and implementation of strategic sourcing initiatives for MedSupply International (APAC) from stakeholder needs analysis to supplier management.
• This role will have a particular focus on, but not limited to, medical products, e.g., Pharmaceuticals, Medical Consumables/Devices and Medical Equipment.
• Help introduce and manage alternative sourcing methodologies for MedSupply International (APAC)
• Develop and implement purchasing strategies.
• Responsible for timely and accurate RFQ process.
• Manage daily purchasing activities, working closely with the procurement team.
• Manage supplier relations and negotiating contracts, prices, timelines, etc.
• This role requires partnership and collaboration with other business units, Quality Assurance, Operations Finance, Pricing, Product Marketing and Sales functions across a varied cross-matrix organization to win new business or retain existing business.
• Propose and implement new ways of conducting business more effectively.
• Other Duties as assigned

C. Job Profile

Required Skills and Knowledge

• Solid understanding of strategic sourcing business practices with strong negotiation skills.
• Knowhow of how healthcare tender business runs.
• Experience in working closely with Global Healthcare organizations with be beneficial.
• Technical knowledge of medical product, eg, Medical Consumables and Equipment
• Knowhow of how RFP to RFQ events are organized, managed and concluded;
• Knowledge of inventory processes, BOM set up and MRP logic.
• Strong problem solving and analytical skills.
• Excellent time management and project management skills.
• Ability to successfully manage numerous projects/tasks simultaneously.
• Previous experience in managing personnel.

Required Competencies:

• Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
• Innovation: Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked.
• Pressure Tolerance: Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
• Communication: Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others.
• Solution Oriented: Effectively sets and achieves realistic goals, can monitor own progress and assess quality, develops and follows action plans, seeks feedback and modifies accordingly.
• Planning & Organisation: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and bandwidth, establishes milestones and sets realistic expectations of themselves.
• Adaptability / Flexibility: Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Be able to walk the extra mile to make the vision of organization a big success.
• Excellent numeric, written, and oral communication skills.
• Excellent presentation skills.
• Strong IT skills and experience with MS Office suite, SharePoint and any other Sourcing/ERP/Procurement environment.
• Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.

Required Work Experience:

• Successful track record of strategic sourcing to support business growth and product development, preferably in a global or regional environment with minimum 2+ years.
• Ideally, background in medical equipment, device or pharmaceutical sectors; past exposure to contract negotiation and drafting to support global Sourcing agenda.
• Experience in strategic sourcing including driving successful implementation of strategies as well as provide tactical level support.
• Work exposure in international environment: successful track record in working across cultures

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

We are currently looking for a dynamic sensory scientist or R&D professional to work as a Qualitative Sensory Research Manager on exciting client innovation projects. We are looking for Qualitative Sensory Research Manager, in be based in Queenstown, Singapore.

About MMR...

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 700 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.

What makes MMR special?

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 99% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

About our opportunities...

With this role, you will be working on all the portfolio of Sensory Qual methodologies we have developed at MMR for the last 15 years to help support our clients in designing ideal product and pack briefs to fit an idea / concept / positioning (being innovation or renovation), in understanding sensorially active characteristics during the consumption journey or in developing the complete guardrails for innovation working alongside our qual and brand consultant colleagues. You will therefore work across all MMR existing client teams and new ones too, which will provide a lot of variety in the product categories researched, as well as challenges. We are solution focused, so adaptability and quick thinking are crucial, especially in the current circumstances. Most of MMR’s work is food, drink and personal care related, so experience in these sectors is advantageous, to be able demonstrate relevant expertise to our clients.

All our Sensory Qual approaches use qualitative collaborative techniques, so consumer understanding and great client interaction are key to add value to the process. You will own the projects you work on and deliver them from proposal to debrief as well as be involved in business development initiatives to continue to grow our client base.

We conduct research all over the world, expect opportunities to travel and explore new countries when this is appropriate to do so again. Any foreign language skills are therefore advantageous.

As part of the wider Sensory Community of MMR, you will also be sharing your sensory knowledge and assessment skills across the business and be involved in selling and delivering exciting new ventures likes Sensory Playbooks!

The team you will join is a welcoming bunch of foodies that love nothing more than discover new things to try from all over the world that will offer keen support throughout.

• Energy and enthusiasm and willingness to get stuck in
• Strong passion for sensory research and innovation in Food, Beverage, Household or Personal Care
• Sensory moderation – candidates should be able to elicit detailed sensory vocabulary from trained panelists and transfer these moderation skills to working with clients / untrained consumers
• Sensory acuity– ability to articulate product sensory characteristics themselves and to provide clear argumentation / recommendation on product differences to support a product selection relevant to the project objectives
• Strong communication skills (fluent in written / spoken English is essential)
• Love to collaborate and work as a team, but can working independently too
• Ability to write engaging story led presentations and present with gravitas

MMR offers an open, diverse and non-hierarchical environment, where bespoke MMR Academy training is offered at every level. We also offer exciting secondment opportunities at our other global locations, as well as a selection of fantastic employee benefits.

MMR delivers a class leading set of marketing science tools and approaches, many of which are proprietary to MMR. We are endorsed by our global client base for our agility, technical expertise and willingness to adapt research solutions to directly focus on specific client challenges. We’ve built a reputation of providing innovative statistical analysis and techniques, coupled with optimal research design consultancy, that successfully delivers against our clients’ specific business objectives.

MMR is an Equal Opportunity employer.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary

We are looking for an experienced individual to join us as an EOM, Enterprise Output Management Leader.

Mandatory Skill-set

• Degree in Computer Science, Business Information Technology, or related disciplines;
• At least of 10 years experience preferably working in a Data Centre Operations environment in the area of Output Report Distribution and Print Operations;
• Possess an in-depth understanding of network, database, and Windows platforms relating to Output Management system;
• Knowledge in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL;
• Knowledge in Tomcat and Internet Information Services (IIS) application and web server components;
• Knowledge in Windows programming/scripting, Visual Basic, C# and Python;
• Ability to work in a fast-paced environment and able to deliver results in a timely manner;
• Able to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.

Desired Skill-set

• ITIL;
• Knowledge in Power Shell, Unix scripting, and Java programming;
• Knowledge in Unix and AS400.

Responsibilities

• Perform administration functions on the different Output Management systems;
• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems;
• Monitor the daily operational procedure for the printing/enveloping vendor;
• Liaise and coordinate Output Management requirements to the different stakeholders including users and printing/enveloping vendors;
• Set standards and streamline processes to ensure smooth report publishing and print operations;
• Participate in audit and compliance reviews;
• Identify solutions to drive automation and elimination of repetitive tasks and manual interventions;
• Develop and maintain existing scripts and programs to automate operational processes;
• Continually improve the end to end infrastructure design and flow of the system and process;
• Act as the Project Manager for all Output Management related projects and initiatives.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

Are you a subject matter expert in disaster recovery (DR) looking to grow with a well-established organization? Our client is an established organization within the Banking & Financial Services domain. They are looking for a DR Manager to deliver efficient Disaster Recovery plans to keep regional operations running smoothly.

Mandatory Skill-set

• Degree in Computer Science, Information Systems or Engineering;
• Has 8 - 10 years of working experience in Financial Services, of which 5 years of hands-on experience in Business Continuity Management / IT Disaster Recovery Management;
• Experience in leading Business Continuity Plans and technology Disaster Recovery exercises;
• Solid experience in project management and execution in the area of IT Infrastructure / Operations;
• Rich knowledge in ITIL, IT operations, project methodology and tools;
• Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
• Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
• Good understanding of different financial services operations and processes;
• Excellent stakeholder management, leadership, communication, planning and organization skills.

Desired Skill-set

• ITIL Certified;
• PMP Certified.

Responsibilities

• Lead, manage and oversee execution of all Disaster Recovery (DR) regional plans;
• Communicate business continuance and DR plans / processes to ensure security and integrity of company data, databases, information systems, and technology;
• Coordinate and manage technical activities with IT support teams, business users and vendors;
• Liaise with various teams and project managers within IT to update and review DR plan;
• Review and advice in technical resource planning, risk evaluation of DR plans and activities to meet regulatory requirements;
• Conduct DR weekly status reporting, DR readiness reviews, milestone reviews and post exercise reviews;
• Measure progress to ensure DR readiness delivered and prioritize delivery of assigned tasks to meet agreed timelines;
• Consolidate DR planning planning and post documentation for compliance;
• Manage the deployment of hardware / software and support activities on new and existing infrastructure systems;
• Work together with vendors on deriving DR steps for newly commissioned systems;
• Project activities deployment to support smooth technical operations;
• Delegate and monitor distributed works.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Responsible for developing, managing and implementing all required procedures in accordance with client and project requirements, while in compliance with International / National / company / project standards.
• Lead the project on information model delivery such as models, drawings, federated models, reports, documents, CDE Management, RFI. Such leadership must be provided in vertical or horizontal construction.
• Manage and guide Digital Delivery team concluding members of different disciplines to create/develop Information Model in the project delivery phase.
• Manage and guide concurrent modeling and coordination process, and responsible for deploying this approach in the project level to reduce modeling errors and clashes in the project.
• Manage and guide the team to create project/discipline information model based on office and project guidelines.
• Manage and guide discipline coordinator, modeler, and team members to develop information model based on design markups, provided in different form and format such as, notes/sketches, DWFx, PDF, CAD, Images.
• Organized mindset and detail oriented to prioritize Information Model requirements quickly, develop and manage program accordingly and direct Digital Delivery Team.
• In case needed must be hands on to support the team in activities related to Information Model development.
• Responsible to produce and oversee projects drawings, in terms of quantity and quality.
• Plan production process and the framework required to deliver unique product towards project program.
• Manage and check that critical areas of the project are well presented, dimensioned, and described in drawings.
• Manage and coordinate model and drawings related matters with Document Controller.

Qualifications:

• Diploma or Bachelor's in Architecture / Structure / Mechanic / Hydraulic / Electrical / Civil or a related field.
• Knowledgeable with 10 years of experience in Digital Delivery procedures, execution, implementation, responsibilities, accountabilities, coordination, scope of works, deliverables, work breakdown structure.
• Good knowledge and background in Digital Delivery services such as Modeling, Production, Design Authoring, Design Review, Visualization, Clash Detection, Clash Resolution, 3D Coordination, Authority Submission, Quantity Estimation,
• Good Knowledge in Digital Delivery Standards such as, ISO, BSI, PAS, CIC UK, GSA, NCS and Local Authorities.
• Good Knowledge in National Codes Of Practice, Authorities submission and relevant roles and regulations of approval procedures.
• Good skills and background to understand and interpret required standards and contribute knowledge in the Project level.

Operations Manager

Manage and oversee daily operation of laundry production facility

Operation of dry-cleaning and laundry machines

Ensure the quality of the customers' items before it is dispatched

Escalate and highlight any operation issues beyond manager's jurisdiction

Reports to general manager

Any other duties assigned

Experience in laundry and dry-cleaning needed

Job Description:

• Strategic plan to oversee the operations.
• Manage routine and periodic works and ensure completion rate is achieved as set out in KPI
• To recruit and ensure sufficient manpower to carry ou works
• Ensure Standard Operating Procedures are strictly adhered to
• Address staff issues, disciplinary matters and follow up with reports as documentation
• Conduct inspection when required
• Conduct investigation to feedbacks, incidents and provide prompt response within the turnaround time
• Furnish monthly report
• Cost control management
• Communicate clearly to the team and ensure information is disseminated accordingly
• Conduct monthly meeting with the team and recommend proactive or remedial action
• Work with and through management to develop and implement actions profitability to company
• Improve existing processes and suggest productivity improvement methods
• Clients liaison and handling

Requirement:

• Minimum Diploma or equivalent qualifications from recognized institution
• Minimum 5 years relevant experiences as managerial position. Candidates with working experiences in the cleaning/ hospitality industry are welcome to apply
• Experience in supervising a team
• Good command of written and spoken English
• Well verse in MS Office Applications
• Able to perform night duty/weekend/ Public Holiday as and when required

Software and applications manager (technical lead)

Job Description

· Support and manage development of Cellular Modem systems and products.

· Monitor the results and quality of the different software ROMs and technical features implemented.

· Oversee technical expertise on the development of software and chipset platform features, ensuring that appropriate security and risk factors are properly managed

· Testing and issue triaging for live network issues

· Lead the utilization and/or development of automation tools or scripts to improve product and engineering health.

· Develop test plans based on Product Excellence/test strategies. Lead test plan reviews with engineers and other stakeholders across teams.

· Define the test framework, test preconditions, and other test control and reporting functions to enable others to test functionality.

· Drive opportunities and lead efforts to improve existing test infrastructure or create new test infrastructure to increase efficiency and productivity in test case development, scheduling, or deployment.

· Participate in product design review with product managers, software/hardware engineers, and other stakeholders to contribute to product design, testability, and implementation

· Upto 70% drive testing is required.

Preferred Qualification

· Master's/Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.

· Minimum 8 years of experience in developing test methodologies, writing test plans, creating test cases, and debugging.

· 5 years of experience providing technical leadership and leading projects (e.g., test, release, etc.).

· 8-10 years of Field Testing experience with 5G, LTE and WCDMA technologies

· Experience on chipsets like Qualcomm, Mediatek, Samsung and debugging tools –QXDM, Shannon etc is a must

· Candidate should preferably be able to drive in Singapore

This is SG based role that will lead and manage a team of onsite/remote IT recruitment consultants.

• Build, develop and manage the team of tech recruitment consultants;
• Allocate job descriptions to team members and ensure that most of the job descriptions are closed to delight clients;
• Work with various client facing managers or directly with clients, to understand the clients’ needs & expectations of job descriptions and articulate the job description to recruitment consultants;
• Regularly assess that team members have understood the job descriptions well;
• Learning & Development: Coach team members to improve their technology knowledge, sourcing & screening skills, develop consultative approach & soft skills for better candidate management and to ensure a good understanding of end-to-end recruitment process;
• Strive to achieve a delightful candidate experience throughout the engagement process;
• Manage escalations in a timely manner;
• Result orientation and team leadership skills are must;
• You shall ensure the professionalism, Sciente way and integrity are maintained all the times.

Qualifications and Experience:

At least 8 years of work experience of which at least 3 years of total experience of managing a team focused on full life cycle talent acquisition/recruitment of active and passive IT professionals.

• Graduate degree or diploma in IT or Computer science or related field or in any business / HR / engineering discipline is required.
• Passion with a proven track-record to lead a team and make them work towards achieving revenue performance goals.
• Excellent communication and inter-personal skills, result-orientation, attention to details and passion for continuous learning are needed.
• Past work experience to source strategically and screen prudently to identify the right candidates for clients.
• Experience in engaging with potential talents, understand their career aspirations with a consultative approach and to map the candidates’ career ambitions with what our clients have on offer.
• Attention to details, aptitude for continuous learning/coaching are mandatory requirements as per our organisational culture and needs of clients/market we serve;
• Own-up the entire journey of a candidate from sourcing to onboarding.
• Passion for quality deliverables - Disciplined, focused, persevering and resourceful.

Let us tell you more about ourselves, visit us at www.scienteinternational.com.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Security Agency requires General Manager to manage the Daily operations and also to map out and plan the development of the company. Must possess the necessary knowledge of the Security industry and IT knowledge would definitely be a plus. Those who do not have the experience but are willing to learn will be most welcome to apply. Fresh graduates are also welcome to apply and embark on a rewarding career.

About the role

Incumbent shall support and work with senior/professionals and technical skilled experts in flavours, sensory and chemicals (flavours) teams in creating flavours and savoury innovations, drive innovation and creativity to assist stakeholders in enhancing existing product lines and in launching new cutting-edge product initiatives.

The role will lead the local and regional flavour teams in all related projects. Proactively developing new tools, technologies, profiles for the respective regional flavour team, manage and contributing to the formulation and development for projects. Drive innovation and creativity in enhancing existing product lines.

Responsibilities and Duties

• Manage and lead flavor creation initiatives to meet customers and internal project requirements
• Ability to identify potential risks, gaps etc. and develop creative solutions to address technical flavor issues.
• Proactively evaluate new raw materials and assess potential for future use in creating new flavors, partner with Operations business unit to solve potential manufacturing issues.
• Serve as a Technical expert in flavor creation techniques and provide meaningful input into category initiatives.
• Collaborate with internal and external customers to provide insightful partnership and leverage trusting relationships.
• Detailed knowledge of global R&D scope, projects, timelines, and deliverables scheduling
• Strong understanding of global capabilities, effective global network
• Defines gaps in portfolio and technologies to meet consumer needs
• Active involvement with R&D on regular basis for strategic initiatives
• Leads creative input on major regional and global projects
• Directs technology development and implementation in regional projects
• Manage and resolve key technical challenges with most appropriate resource
• Represents the business unit in senior projects to regional customer
• Strengthen ingredient and process knowledge, internally and externally.
• Understand competition capabilities, defines products gaps to category
• Ability to develops / propose customized training programs for Trainees, Juniors and Flavorists
• Any other ad-hoc tasks by Senior Management (representative/owner of business unit)

Qualifications & Requirements

• Bachelor's/Undergraduate Degree/Diploma in any science discipline, food engineering, food science, chemical engineering with at least 7 years relevant working experience as a hands-on Sensory Scientist / Panel Manager in the tobacco industry or related
• With a proven track record in leading Flavor projects, categories, you possess strong Flavor creation, innovation, and development technical know-how in a B2B or B2C environment. Ideally you should have strong interest in evaluating new raw materials and assessing potential for future use in creating new flavors and also experience in working in a team-oriented environment collaborating with cross-functional teams locally/regionally.
• You are the technical expert to identify potential risks and develop creative solutions to address technical flavor issues.
• You are good in building strong customer relations and capable in leading sizeable technical projects that are either proactive or go to market (G2M). You possess flavor creation techniques with strong familiarity in tobacco/savory products market trends.
• You should be comfortable working in a B2B environment with a positive, self-driven or results oriented attitude. Strong teamwork, customer orientation, project management, effective time management skills with proven ability to oversee all assigned projects and meeting deadlines are highly desirable.

Specific Requirements (Mandatory for the role)

• Have minimum overall experience of 7 years in the Flavour Industry within a creative function. You should have solid understanding of Flavours categories and a strong emphasis on Flavour creation and applications, raw materials and chemical processes and working experience in sensory research field
• Comfortable in leading and working with sensory panels
• Able to design suitable sensory test using relevant sensory methodologies to achieve project objective
• Able to analyse complex sensory data using statistical models and translate collected data effectively into recommendations to support the development and design of products
• Experience in working under tight deadlines independently in a fast-paced environment to achieve targets
• Able to maintain confidentiality for all work-related matters.
• Strong scientific proficiency that can be applied to projects
• Excellent level of liaison skills with high sense of proactivity.
• Good team-work skills actively involve colleagues across the business, builds the benefits of collaborative working.
• Innovative thinker, ability to provides speedy solutions and hands on.

Responsibilities:

Sales

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers’ individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Marketing

• Develop strategies and tactics to get the word out about Lucence and drive qualified traffic.
• Deploy successful marketing campaigns and own their implementation from ideation to execution.
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.
• Produce valuable and engaging content for our website that attracts and converts our target groups.
• Build strategic relationships and partners with key industry players and clients.
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely.
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies.
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
• Analyze consumer behavior and adjust email and advertising campaigns accordingly.

Required skills and experience:

• At least a Bachelor’s degree in a Science-related field or its equivalent.
• Proven work experience as a Sales & Marketing or relevant role is advantageous.
• Demonstrable ability to communicate with, present to, negotiate with and influence key stakeholders.
• Experience in delivering client-focused solutions to fulfil customer needs.
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Proficiency in Microsoft Office tools, particularly Excel.
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate, and motivate.
• Proficiency in CRM software is advantageous.
• Oncology experience will be an advantage.

• Plan and organize business activities such as business missions, networking events, webinars, seminars and conferences and facilitate the formation of Singapore companies’ participation in local and overseas trade fairs, missions, and workshops. This includes preparation and/or obtaining approval for paperwork such as event budget forms, purchase requisitions, booking form, and agreements.
• Evaluate and measure the effectiveness of the business activities held through post-event surveys and closed event budget forms variances.
• Develop and share in-country networks and insights by establishing country-specific networks to support members who are considering expanding into these countries.
• Provide Secretariat support to the Global Business Groups Function Committee including preparation of meeting reports, presentation materials, etc.
• Assist Senior Manager and HOD with the annual budgeting exercise.
• Ensure proper documentation and adherence to SMF’s policies and audit requirements.
• Evaluate potential opportunities and negotiate with sponsors and stakeholders to ensure alignment with SMF’s strategies and policies.
• Stakeholder management to ensure smooth delivery of planned business activities.
• Produce write-ups and marketing collaterals and work with Corporate Communications to ensure key events are being featured in SMF’s annual report, E-Connect, and social media.
• Travel overseas for business missions and trade fairs that are under your care.
• Any other tasks that may be assigned by Management from time to time to achieve the SMF’s mission and vision, as well as the departmental objectives which include assisting members to penetrate into overseas markets and expand business globally.

Requirement

• A minimum of 4 years of working experience in project management, marketing, business development, event planning, and execution.
• Strong interpersonal and communication skills.
• Proactive, collaborative, has a sense of urgency, and able to manage multiple projects concurrently.
• Proficiency in English, both written and spoken.
• Fluency in Chinese would be an advantage to support the China market.
• Willing to travel.

Responsibilities

• Supervisory and escalation level of Sea Freight operations within Rhenus Logistics office in Singapore.
• Ensure that the relevant Ocean Operations Department performs their duties in accordance with the SOP and KPI’s set.
• Monitor and ensure that individual KPI’s are met.
• Escalation Level in terms of:

- Unsolved/unclear issues relating to HB/L verification and shipment related disputes

- Adherence of customer’s requirements/ SOP

- Coordination with carriers and co-loaders at local level in terms of issues (and Department Head for the final acceptance of exempted/ restricted commodities or countries)

- Issues during on-carriage, such as add on of CRM contacts in time and/or disagreement between customer and sub-contractor

- Highlighting recurring system issues and change requests in coordination with next tier level

- Clarification and investigation as a supporting role to Accounting in terms of late settlement of payment to vendors and by customers due to operational issues

- Management of special requirements, such as provision of local charges in terms of OOG, DG, Reefer to local sales and overseas offices

• Workload optimization for the team
• Assignment of new business to Ocean Operation’s team
• Financial decisions up to a certain amount
• Coordination and escalation meetings with shipping lines regarding performance analysis
• Management support as instructed by and in the absence of the next tier level.

Requirement

• Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
• Minimum 5-year experience in similar position.
• Extensive knowledge of local and international freight services and customs policies.
• Familiar with industry standard programs and able to operate standard systems relevant to the position.
• Data analytical mindset is a must.
• Highly motivated to learn new processes, receive feedbacks, support the team and work independently.
• Experience in special shipment handlings: reefer, DG, contract/ project logistic, etc is advantageous.
• Strong ability to work with stakeholders at all levels of the business and customers.
• Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
• Minimum 5-year experience in similar position.

BigRep is a solution provider for industrial-grade 3D printing solutions with HQ in Berlin, Germany; we are committed to delivering excellent products and services to our customers in the Asia Pacific region. As we continue to expand our operations, we are looking for a talented and driven Asia Pacific Marketing and Inside Sales Support Manager / Executive to join our team and support our channels. In this role, you will be responsible for driving marketing initiatives and providing critical support to our inside sales team in the Asia Pacific region. You will play a pivotal role in increasing our market presence and ensuring seamless coordination between marketing efforts and sales activities.

YOUR PROFILE

• Marketing Strategy: Develop and execute marketing strategies tailored to the Asia Pacific region with channels, including digital marketing, content creation, and event planning.
• Lead Generation: Collaborate with the inside sales team and partners in the region to generate high-quality leads and opportunities through various marketing channels
• Content Creation: Create compelling regional marketing content based on corporate marketing materials to engage our target audience effectively
• Sales Support: Provide crucial support to the inside sales team by preparing sales materials and related activities
• Reporting and Analysis: Monitor and analyze the performance of online and offline marketing campaigns and provide insights and recommendations for continuous improvement
• Cross-Functional Collaboration: Collaborate with other departments, including product development and customer support, to ensure a seamless customer experience
• Market Research: Stay updated on industry trends, competitor activities, and market developments to inform marketing strategies and sales efforts

Requirements:

• Bachelor's degree / diploma in marketing, business, or a related field preferred
• Minimum 2 years proven experience in the Asia Pacific region
• Strong understanding of digital marketing strategies and tools
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong analytical skills and proficiency in data-driven decision-making
• Willingness to travel within the Asia Pacific region as needed
• Experience in additive manufacturing or industrial equipments would be helpful

IF YOU CAN IMAGINE YOURSELF IN THIS ROLE, HERE ARE SOME OTHER REASONS

• Attractive compensation package

We regret to inform that only shortlisted candidates will be notified.

This position is part of the Rooms Management Team and reports to the Front Office Manager. This position will be managing the overall guests’ experience overlooking and with direct responsibility of Guest Experience and Concierge. He/She will have to ensure that the highest levels of hospitality and service are provided with respect at every conceivable touchpoint and from pre-arrival, arrival, stay-over, departure and post-departure experiences within the hotel. The experience provided by the team in his/her subordination will be the first and last impression of the Hotel.

Responsibilities

• Assist Guest Experience Manager and handles the tracking of service issues.
• Responsible for recognition and engagement of our most valuable guests through delivery of the highest quality stay experience. • He/she manages and coordinates all aspects of guests’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanism.
• Review Revinate performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set Revinate goals and regularly compare and communicate variances.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Establish Guest Experiences work groups and committees and co-chair monthly Guest Experience leadership team meetings.
• Work with HR Training Manager in planning and preparing operational guest service training programs. Work with and support Front Office, Housekeeping, & F&B Departmental trainers in training programs.
• He/she directs, implements and evaluates quality of products and services provided to guests.
• Work with Loyalty Program Team to make certain that there is an effective communication and delivery of My Millennium benefits program.
• Analyse, recommend and implement improvement initiatives and innovation.

Qualifications/Experience

• Diploma in Hospitality/Hotel Management
• 5 years of operational experience in a luxury hotel preferred Advanced knowledge and use of Opera PMS

Key Competencies

• Ability to inspire associates to perform their work scope with a high level of quality and integrity Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens Coordinate, communicate and get buy-in from the different stakeholders at various levels Ability to create and lead a guest-centric culture at the property Act as a role-model and inspire behavioral change Be able to lead and foster innovation, appreciate technology and utilize to simplify systems/processes