Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, student insurance management, point of contact for orientation booth organisation/corporate website content updates, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Student Services orientation booth setup (10%)

• Collaborate with internal departments to organize Student Services orientation booth setup, ensuring an informative display and slides featuring essential information to navigate the student portal effectively.

Student Services Website update (10%)

• Point of contact with marketing and communication department to ensure timely updating of information on the Student Services page of the website.

Student Insurance Management (10%)

• Manage Student Insurance Broker contract, ensuring that the vendor is compliant with regulations and meets the university's insurance needs.
• Effectively handle escalated insurance issues/complaints with stakeholders.
• Work with stakeholders to review the insurance coverage and terms as appropriate.

Other administrative tasks (10%)

• Assists with raising purchase requisitions, budgeting, news & notices postings.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Financial Reporting
  • Review the financials of the Schools, Offices, Centres and Institutes (SOCIs) monthly to ensure accuracy, completeness, and appropriate presentation.
  • Prepare standardised regular financial performance reports in compliance with standards and regulations.
  • Evaluate the financial performance with relevant stakeholders to determine any actions to be taken.
  • Provide training / guidance to the SOCIs' management team (e.g. HODs, Assistant Deans, Budget co-ordinators).
  • Support budgetary control, including monitoring of fund utilisation and performing system budget/fund transfers.
  • Post accounting entries necessary for effective management reporting.
  • Handle queries from SOCIs on financial systems and other information.
• Planning & Analysis
  • Facilitate SOCIs' budget & forecast submissions
• Communication
  • Be the central point of contact for the SOCIs on all financial matters.
  • Enhance awareness and adherence to financial policies.
  • Build strong, effective relationships across SOCIs to ensure their needs are addressed and finance policies are understood.
• Process Improvement
  • Align and streamline processes within and across SOCIs to achieve consistency and efficiency

• Degree in Accountancy, preferably with CA qualifications.
• At least 5 years of relevant experience.
• Successful track record in business partnering and financial planning & analysis (FP&A).
• Keen interest in driving process improvements.
• Familiar with SAP usage and data extraction.
• Familiar with BI tools (eg. Qliksense, Power BI, Tableau).
• Strong inter-personal and communication skills.
• Able to work independently and handle multiple priorities in a fast-paced environment.
• Fluent in both written & spoken English.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager to join our team!

As a F&B Assistant Manager , we rely on you to:

• Be responsible for the everyday operation, management, marketing and overall performance of the outlet.
• Over-see the day-to-day running of the outlet in connection with staffing, service, cost control, achieving maximum revenue and guest satisfaction
• Delegation of duties and responsibilities to his / her team members
• Ensure all rules and regulations are adhered to responsibly for uniformity and are in line with the companies’ policies.

Requirements

• Minimum 3 years’ experience in a similar capacity in an international class hotel

Here at GINLEE Studio, we're all about Making Fashion That Matters.

In a world where garments are churned out rapidly, our meticulous process is deemed as luxury in today’s pace of fast fashion. We take immense pride in designing thoughtful and flattering pieces that stay timeless through different seasons of life. To us, good design is both aesthetically-pleasing and functional, and we strive to achieve the perfect balance of both.

We are looking for Assistant Marketing Manager to join our expanding team.

As a Assistant Marketing Manager, we will rely on you for:

• Develop brand communication plans
• Drive brand experience to build customer awareness
• Analyse new market trends and business opportunities
• Profile new target customers
• Define marketing performance in alignment to marketing objectives
• Manage creative concept or marketing and ecomm campaigns
• Manage public relations activites
• Research and interpret market trends and development
• Analyse performances of marketing campaigns
• Other ad hoc duties

We are looking for someone who is/has:

• Preferred degree in marketing, business management or related
• Minimum 4-6 years of years of experience in a similar role.
• A self-starter with passion for people and the fashion industry
• Up to date with different social media platforms.
• An analytical mind to gather insights and improve marketing activities
• Shoppers event management, planning and organising
• Confident persona to communicate with corporate business partners and media for collaboration in event marketing
• Familiar with various e-commerce platforms, digital and social media marketing

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description :

• Oversee corporate related functions but not limited to Finance, Human Resource, Legal and Compliance
• Manage and ensure organization’s internal control and governance measures comply with relevant regulations and requirements
• Administrative support for the office and key management
• Budget management and monitoring, review and streamline financial processes
• Develop, implement and review business continuity plans
• Champions the execution of organization’s strategic plans
• Participates in negotiations to ensure services are procured at the best price for the organization

Requirement:

• Bachelors in Business Administration or related fields
• Preferably 6 to 8 years of relevant work experience with some managerial experience
• Excellent presentation and communication skills
• Possess strong administrative, organizational and interpersonal skills
• Candidate with more experience can be considered for more senior position

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Finance Business Partner (FBP)
  • Work with the SOCI (Schools, Offices, Centres and Institutes) during the review of the annual budgets.
  • Review processes and procedures and work towards improvements and more streamlining between all parties.
  • Address any finance related queries from SOCI (identified group supported).
• Leadership in managing grant agreement and governance
  • Collaboration with ORe (Office of Research) and Schools in the submission of new grant proposals, including cash flow projections and budget phasing for each grant.
  • Ensure administration of grants complied with terms and conditions of the grant agreements.
  • Work with grant administrators to ensure all grants claims and submission are timely and accurate.
  • Manage the inception of projects and ensure closure of projects in a timely manner.
  • Track and monitor the utilisation of grants and highlight projects that under-utilised budgets.
  • Reconcile claim statement to accounting records.
  • Assist grant administrators on their queries (including troubleshooting of system issues).
  • Liaise with grantors on matters related to grants.
  • Lead review of processes towards more efficient and effective procedures and support in UAT on system enhancements.
  • Any other task relating to individual grant or grantor administration.
• Grant Reporting
  • Responsible for periodic reporting and ad-hoc reports for internal reporting.
  • Supervise the Finance Analyst and collaborate with the other OFIN managers
  • Review and approve necessary journals for month-end closing and audit schedules for internal reporting.
  • Analyse the project's expenditure against budget and explain the variance (if any) for internal and external stakeholders.
  • Assist in the submission of claims in grantor-specific portals (e.g. IGMS, [email protected], etc)
  • Generate reports for MOE and other external funders.
  • Support project certification and audits (including liaising with auditors and coordinating the audit).
  • Any other task relating to grant reporting.

• Degree in Accountancy, Business or a related discipline with at least 8 years of relevant experience.
• Self-motivated with ability to work independently.
• Excellent interpersonal and communication skills (both oral and written skills are essential).
• Fast worker with ability to work under pressure to meet tight deadlines.
• Able to work well with people at different levels of the organisation.
• Committed, meticulous, organised and resourceful with positive work attitude.
• Good Microsoft Office application skills.
• Knowledge and hands-on experience in SAP; Experience is system set up with working knowledge of grants module, project module and fund module will be added advantage.
• Familiar with BI tools (e.g. Qlik sense, Power BI, Tableau) will be an added advantage.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead in the development and execution of communications projects, initiatives and global media partnerships in support of SMU's engaged city university strategic thrust.
• Enhancing SMU's brand and reputation regionally through the University's overseas centres, the role will provide support through strategic communications and media publicity planning, and work with partners on the execution of plans.
• Develop compelling content that clearly conveys the meaningful impact SMU makes through its education, research and global engagement, with focus on its three strategic priorities to realise SMU Vision 2025.
• Internal communications, the role will develop strategic plans, write and oversee the preparation of SMU President's communications to the University community.
• Oversee the creative conceptualising, planning and production of the University's annual report and corporate newsletter.
• Other duties include conducting research, developing, writing and editing a wide variety of materials including quotes, video scripts, speeches, talking points, background materials, narratives, opinion-editorial and thought leadership pieces.
• Principal Counsel on comms and media publicity matters to School of Accountancy and School of Social Sciences, and to Office of Partnerships and Engagement and its affiliate offices, Office of Overseas Centres and its affiliate offices, Office of Advancement, SMU Libraries and Dato' Kho Hui Meng Career Centre.

• A bachelor's degree in journalism, English, literature, communications, creative writing, or a similar discipline.
• A master's degree is preferable.
• Keen interest in current affairs, and geopolitical and socio-economic issues and is also intellectually curious.
• Positive attitude with the ability to pivot quickly to changes.
• A good understanding of public speaking, aware of language subtleties and always crafts speeches as well as messages with the audience in mind.
• Excellent research skills and ability to work independently.
• Strong strategic, analytical thinking skills, with demonstrated excellence in creating, articulating and presenting ideas.
• Exceptional writing, editing and oral communications skills ability to produce compelling content for internal and external audiences to achieve desired results.
• Strong organisational skills with ability to successfully manage multiple assignments simultaneously and at speed while collaborating with multiple teams across the university.
• Experience in integrated communications, including knowledge of earned, paid, owned and shared media.
• Creative, state-of-the-art communications knowledge who understands emerging technologies, communication best practices, and has a passion for exploring new methods of communicating.
• Social media proficiency, along with familiarity with web-based communication.
• Ability to remain resilient and work well under pressure as this role must deliver high-quality communications under tight deadlines, with excellent attention to detail.
• Demonstrated leadership as well as teamwork and collaboration in a professional setting.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are looking for a Senior Executive, Infrastructure and Network to join the team.

As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.

Responsibilities:

· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.

· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.

· Identify and escalate situations requiring urgent attention.

· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.

· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.

· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.

· Assist in creating network and email accounts for new users in the company.

· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.

· Conduct IT audit and certification process.

· Assist in drafting IT security and governance SOPs.

· Facilitate end-user training to ensure the correct usage of IT equipment for users.

· Any other projects that are assigned by the manager.

Job Requirements:

· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.

· At least 3 years of experience in a service desk or helpdesk environment.

· Proactive, resourceful and willing to learn and take on responsibilities.

· Team player with strong analytical, communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

Job Description & Requirements

1. Salon Operations Management:

• Oversee the overall operations of the salon, including staff scheduling, inventory management, and equipment maintenance.
• Ensure compliance with health, safety, and sanitation regulations and maintain a clean and organized salon environment.
• Monitor and manage salon expenses, budgets, and financial performance.

2. Team Management:

• Recruit, train, and supervise a team of beauty professionals, such as hairstylists, estheticians, nail technicians, and receptionists.
• Provide guidance, support, and performance evaluations to salon staff, fostering a positive work environment and encouraging professional growth.
• Coordinate staff schedules to ensure adequate coverage and efficient utilization of resources.

3. Customer Service:

• Create a welcoming and customer-centric environment, ensuring exceptional customer service at all times.
• Address customer inquiries, concerns, and complaints in a timely and satisfactory manner.
• Build and maintain strong relationships with clients, identifying their needs and preferences to enhance their salon experience.

4. Salon Promotion and Marketing:

• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Coordinate with marketing teams to create promotional materials, advertising campaigns, and social media presence to increase salon visibility and brand awareness.
• Collaborate with beauty product vendors and suppliers to secure exclusive deals, promotions, and product launches.

5. Product and Service Management:

• Stay updated with industry trends, new beauty techniques, and product innovations.
• Source and evaluate new beauty products, equipment, and supplies for the salon.
• Collaborate with staff to develop service menus, pricing structures, and packages to meet customer demands and maximize revenue.

6. Administrative Tasks:

• Handle salon administrative tasks such as scheduling appointments, managing client records, and processing payments.
• Maintain accurate records of sales, inventory, and employee attendance.
• Prepare regular reports on salon performance, revenue, and customer feedback for management review.

7. Professional Development:

• Attend industry conferences, workshops, and training sessions to stay updated with the latest beauty trends and management techniques.
• Encourage and support staff in their professional development, providing opportunities for training and skill enhancement.

Requirements:

· Proven experience in a salon management or supervisory role.

· Excellent leadership and team management skills.

· Strong understanding of beauty treatments, salon services, and industry trends.

· Exceptional customer service and communication skills.

· Proficient in salon management software and computer systems.

· Knowledge of health, safety, and sanitation regulations.

· Strong organizational and problem-solving abilities.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Pay Band: Senior Teacher

Location: Napier Road, Singapore

Department : Regional F2F Academic Teachers

Contract Type: Fixed Term Contract, 2 years

Closing Date: Thursday, 14 March 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

• To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
• To promote and ensure quality teaching and effective learning of English.
• To provide learners with a rewarding and stimulating English language learning experience.
• To support the wider aims of British Council and its cultural relations mission.

Main accountabilities but not limited to the following:

Teacher Support

• Provide effective line management and support for staff including observations as per performance management guidelines, policies and procedures.
• Ensure that all teaching is delivered to standards set out in teachers Role Profiles, the Global Statement of Approach and British Council Global Teaching Standards.
• Proactively monitor the well-being of all line managees and provide an appropriate level of personal support.
• Provide academic support to teachers, parents, students.
• Assist in the recruitment, induction and onboarding of new teachers.
• Provide or set up mentoring programmes for new teachers/teachers teaching new life stages etc where appropriate.

Teaching Excellence

• Contribute to the design and implementation of an annual CPD programme which aligns with Regional Teaching Excellence Action Plan.
• Actively identify appropriate opportunities for staff learning and development.
• Act as a role model for good classroom practice by encouraging teachers to observe you or others teaching, doing demonstration lessons, leading teacher development sessions and conducting observations.
• Share thought leadership. Routinely monitor developments in ELT theory and practice and bring these to the attention of your teaching team through presentations, practical sessions, recommended reading.
• Represent the British Council at local ELT conferences, where appropriate.
• Proactively look for opportunities to highlight examples of best practice within centres and externally.

Product and service delivery and development

• Ensure frameworks to support teaching and learning (Statements of Approach, IP, Teaching Standards Framework, Product guidelines, TEAP) are understood and implemented by academic colleagues in their day to day work.
• Ensure other relevant colleagues (e.g. TOps, CS, TAs) are aware of frameworks to support teaching and learning.
• Ensure teachers communicate relevant policies to learners (e.g. statement of approach, behaviour policy, product information, EDI etc) during the course and support and advise other teams with communications (e.g CS and Marketing).
• Work with the Teaching Operations and Customer Services teams to deal with academic enquiries or complaints ensuring teachers are fully briefed and consulted where appropriate.
• Contribute as appropriate to cluster / regional product team.
• Contribute to the regional monitoring and evaluation of global products and related services to meet students’ needs.
• Organise the piloting of new courses and materials where relevant.
• Introduce new products to teaching staff and provide training and support for teachers.
• Ensure that SCM and Marketing teams receive necessary information about new and existing products.
• Develop products that are suitable for the Singaporean context as required.
• Ensure existing products maintain relevance to the requirements of the Singaporean educational context and reflect customer wants and needs.

Safeguarding, EDI and SEND

• Embed Safeguarding culture in teaching and learning through contributing to country safeguarding risk assessment and plan and implementing assigned actions.
• Act as Deputy / Safeguarding Focal point as appropriate to size of country operation and risk profile.
• Embed EDI through delivery of regional EDI objectives and workplans through local teaching teams (e.g. through Teaching Excellence Action Plan - TEAP).
• Act as or support country SEND champion / Country SENCO and work with Teaching Operations, CS and other colleagues as appropriate to ensure teaching centre inclusion policy is effectively embedded in the centre.

Role specific knowledge and experience:

Essential

• 2 years post-diploma i.e. DELTA/Trinity Diploma TESOL experience.
• Extensive knowledge and experience of management and delivery of teacher training.
• Experience of line managing/ coordinating teaching teams.
• Experience in teaching relevant age groups:Early Years aged 2-5 (800+ hours).
  Primary aged 6 to 10 (800+ hours).
  Lower Secondary aged 11 to 14 (400+ hours).
  Upper Secondary aged 15 to 17 (400+ hours).
  Adults General English 18+ (400+ hours).
  

Desirable

• Knowledge of the Singaporean educational context and requirements of the Ministry of Education for Lower Primary age students.

Education

Essential

• Undergraduate Degree.
• Cambridge CELTA/Trinity Certificate TESOL.
• Cambridge DELTA/Trinity Diploma TESOL.
• Relevant Young Learner / Early Years qualification.

Desirable

• Relevant masters/post graduate qualification.

Requirements:

• Candidates must have the right to live and work in the country in which the role is based. Visa will be arranged for candidates outside Singapore.
• Full Mastery of English across 4 skills, equivalent to CEFR C2 (IELTS Academic Paper Band 8/9 in each of the 4 sections).
• Young Learner Senior Teachers in Singapore have a Wednesday to Sunday working week with Monday and Tuesday as days off. The YL operation in Singapore has a fixed leave policy.
• The post holder is required to flexibly support holiday programmes and open days.

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

What you will be doing?

• Acquire deals and engage existing retailers, wholesalers, traders, merchants and general stores all over Singapore to onboard Qoo10 platform.
• Provide consultation to merchants in operating an E-Store on Qoo10
• Build and maintain strong partnership with merchants interested in online marketing
• Closely liaising with the marketing team about promotional campaigns.
• Identify and grow opportunities within territory and collaborate within sales teams to ensure growth attainment
• Close engagement with Qoo10 sellers

Who are we looking for?

• Successful previous experience as a Sales representative or sales manager
• Ability to convince sellers to advertise on our platform to increase traffic and exposure to their online store/listing
• Driving sales to consistently meet or exceed targets
• Proven ability to drive the sales process from plan to close
• Possessing similar experience in Home Living products related industry will have added advantages
• Remuneration will commensurate with working experience and educational qualifications
• Deep understanding and experience in retail and wholesales
• Building strong rapport with retail, wholesale sellers and key accounts
• People who enjoys challenges

Responsibilities

• Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.

• Advise on investment activities and provide strategies that the company should take

• Maintain the financial health of the organization.

• Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.

• Develop trends and projections for the firm’s finances.

• Conduct reviews and evaluations for cost-reduction opportunities.

• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.

• Manage the preparation of the company’s budget.

• Liase with auditors to ensure appropriate monitoring of company finances is maintained.

• Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.

Requirements and skills

• Proven experience as a Financial Manager

• Experience in the financial sector with previous possible roles such as financial analyst

• Extensive understanding of financial trends both within the company and general market patterns

• Proficient user of finance software

• Strong interpersonal, communication and presentation skills

• Able to manage, guide and lead employees to ensure appropriate financial processes are being used

• A solid understanding of financial statistics and accounting principles

• Working knowledge of all statutory legislation and regulations

Job Title: Sales Manager – Tobacco (ID8133)
Location: Orchard
Working Hour: 5 days work Monday-Friday 9am – 5 pm
Salary: $4000 - $5000

Job Description:
• Develop and implement regional sales plans to achieve market share and sales targets in the region
• • Assist the General Manager in the management of all resources of the marketing and commercial department in the assigned country/region and be responsible for controlling the actions of the entire department, such as setting goals and objectives, developing strategies, evaluating the performance of the sales team, and aligning sales goals with the company's profitability objectives
• Design, strategize and implement comprehensive sales and trade marketing plans to develop the company's brand in partnership with key internal and external stakeholders
• Alignment of the sales organization's objectives with the company's business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning and budgeting
• Oversee all sales channels, markets and personnel; and ensure that all key sales and sales executives are accountable for assigned results

Requirement:
• Minimum 5-8 years of experience in a commercial function with similar/higher
• Preferably successfully leading a team to develop and plan sales and trade marketing strategies at the regional level
• Must have experience working in the tobacco/e-cigarettes/HNB industry
• Possess excellent communication skills and be comfortable using ROI and metrics-driven modelling
• Proven and successful relationship building skills to leverage partnerships across the organization and externally

Responsibilities

• Handle, schedule and monitor ACMV / HVAC works progress & activity to ensure on time handover of work
• Attend site meetings
• Project Coordination and supervision of ACMV / HVAC site progress
• Liaise closely with clients/sub-contractor

Requirements

• Min Diploma in Mechanical Engineering or equivalent
• At least 10 years of relevant ACMV / HVAC experience in a local construction environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Key Responsibilities:

• Manage IT administration tasks within the Singapore office and remotely for other operating centres.
• Oversee the company’s Active Directory, Intranet, Office365, Firewall, VPN, Network, and SaaS systems.
• Support and maintain IT Infrastructure through troubleshooting, patching, hardening, and upgrading tasks to ensure optimal functionality and security.
• Engage with vendor teams and manage external Managed Services to facilitate support for service issues, SLA uptimes, High Availability, Disaster Recovery, security, and reporting.
• Respond to IT incidents promptly and take necessary steps to restore services.
• Manage internal hardware and software licenses, renewals, inventory, asset management, and procurement.
• Support IT and business-related projects, contributing to the Software Development Life Cycle.
• Provide comprehensive end-user IT support, including setup and deployment of workstations, software and hardware installation, and support for various systems and applications.
• Manage and report on the allocation of the IT budget.

Requirements:

• Higher Nitec/Diploma or equivalent certification in a relevant field.
• Minimum of 2 years of experience in a related IT management or administrative role.
• Proficient knowledge of Active Directory, Windows Server, Office365, office Firewall Security, server backup, and recovery solutions.
• Experience managing IT hardware and software vendors and suppliers.
• Familiarity with Windows software and technologies (e.g., SQL Server, IIS, Apache, Tomcat, Nginx).
• Basic understanding of DNS, DHCP, VPN, Group Policy Management, Network Policy Server, VMware, Cisco Networking, and cloud hosting technologies (AWS, Azure, CDNs).
• General knowledge of server environments, infrastructure setup, and security.
• Excellent communication and interpersonal skills, with the ability to convey outcomes and follow up on actions required.
• A team player who is also capable of working independently, open-minded, and receptive to new ideas and methodologies

Supervision of staff: The Restaurant Supervisor supervises restaurant staff, including servers, hosts/hostesses, bartenders, and other support staff, and ensures that they perform their duties effectively and efficiently.

Customer service: The Restaurant Supervisor is responsible for ensuring that customers receive excellent service and that their dining experience meets or exceeds their expectations.

Sales and marketing: The Restaurant Supervisor may be involved in sales and marketing activities, including promoting the restaurant, developing marketing strategies, and developing and implementing promotional campaigns.

Ordering and inventory management: The Restaurant Supervisor may be responsible for ordering supplies, managing inventory, and ensuring that the restaurant has adequate supplies to meet demand.

Financial management: The Restaurant Supervisor may be responsible for managing the restaurant's financial operations, including cash handling, budgeting, and financial reporting.

Quality control: The Restaurant Supervisor is responsible for ensuring that the food served in the restaurant meets the highest quality standards and that all dishes are prepared according to recipes and customer preferences.

Health and safety: The Restaurant Supervisor ensures that the restaurant complies with health and safety regulations and that all staff adhere to hygiene and sanitation protocols.

Communication: The Restaurant Supervisor communicates regularly with restaurant staff, customers, and management, ensuring that everyone is on the same page and that any issues are resolved promptly.

Overall, the Restaurant Supervisor is responsible for overseeing all aspects of the restaurant's operations, ensuring that it delivers an excellent customer experience, and that it runs efficiently and profitably. The Restaurant Supervisor must have excellent leadership skills, be able to work in a fast-paced environment, and have strong communication and problem-solving abilities.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

· Co-ordinates schedules including setting appointments, maintaining calendar of activities and events.

· Organizes and schedules meetings and conference calls

· Assist with creation/modifications of online postings, spreadsheets, and other various documents

· Handle all sales related enquires and documents.

· Providing buddy back-up support / covering duties to secretaries who are absent.

· Collating and filing expenses, receipts, invoices and other documents.

· Performs adhoc administrative support functions.

Any other miscellaneous task as assigned by manager when necessary.

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Client Accounting Manager

$3,000.00 to $5,000.00

Roles & Responsibilities

We are seeking a Certified Accountant to manage the Client Accounting department. The successful candidate will take charge of all aspects of financial accounting, statutory reporting, tax reporting and administrative matters for a portfolio of clients.

The successful candidate will be responsible for the following:

• In charge of billings, fee negotiations and recovery for each client engagement
• Prepare and/or review periodic management accounts, customised reporting packages, statutory accounts, GST returns, monthly payroll and other expense disbursements, as well as year-end remuneration returns.
• Liaise with auditors and regulators, answering queries on behalf of clients.
• Review and improve current process flow.
• Undertake and oversee other ad-hoc projects or duties as may be required from time to time

Requirements

• at least three years’ post–qualification experience, preferably in an accounting or audit environment.
• strong organisational and management skills, well developed interpersonal and communication skills
• experience in corporate secretarial work and/or knowledge of Xero Accounting Software is an advantage

Interested applicants are invited to send in their detailed resume to [email protected]. We are also prepared to consider sole-proprietor of existing accounting firm.

Please note that only shortlisted applicants will be notified.