IT Support and Infrastructure

•        Manage, maintain, configure, and support IT infrastructure needs for the company and users for both shore and sea-based assets
•        Manage user reports on hardware issues and provide solutions with appointed vendors
•       Manage all incidents and solution implementation, ensuring timely completion and delivery to end users with appointed vendors
•       Manage software installation and updates on company owned devices
•       Manage connectivity issues for shore and sea-based assets with appointed vendors
•        Manage new software installation and updates from user requests
•        Troubleshoot hardware and software issues on servers and user company owned devices
•        Support users in providing access for guests and vendors
•        Conduct routine checks and tests on all hardware and software, provide any required resolution for issues discovered with appointed vendors
•        Manage, procure, repair, dispose, and sell off company IT assets with appointed vendors to meet company IT needs
•        Manage, and administer company IT policies, documentation, and user guides
•       Keep updated on the latest solutions and provide recommendations on improvements or upgrades required for the company
•        Manage all hardware and software recovery responses with appointed vendors
•        Work closely with Systems Manager to support users

Cyber Security

•        Implement and manage all security software in the network and end-points with appointed vendors
•        Create, implement, and manage cyber security policies across all information systems in the company with appointed vendors
•        Create, implement, and manage monitoring policies and ensure that all notifications are attended to with appointed vendors
•       Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved
•        Conduct routine checks and tests to ensure that all known loopholes and vulnerabilities are detected and patched
•        Conduct routine checks to discover and respond to security breaches and incidents
•        Create, implement, and manage cyber security incident response framework with appointed vendor. This should be the basis for all incident responses to internal and external stakeholders during security breaches
•        Provide routine reports on security notifications and breaches
•        Provide routine updates and reminders on cyber security awareness and education materials to users
•        Manage the reporting and recovery process of a security breach or incident with appointed vendor, within the timeframe defined in the framework
•        Work with users and departments to ensure that any required cyber-security audits are attended to, completed, and passed

Data Management

•        Work closely with the Data team to support the company with data policies across all systems deployed on shore and sea-based assets
•        Support the Data team in implementing Data Governance and Management policies across all systems
•        Support the Data team in enforcing Data Loss Prevention policies across all systems
•       Work closely with the Data team and appointed vendors to ensure that data across all systems are protected, secured, backed up and regular checks are conducted

People Management

•        Manage the IT Team Members work, schedule and training
•        Support the CTO in the appraisals of IT Team Members work performance
•        Guide and support the IT Team Members in day-to-day operations
•        Work closely with other departments and support their day-to-day operations

Requirements:

•        Experienced in managing M365 Business Suite, specifically services like Azure Active Directory, Microsoft Mail Exchange Servers, Security Policies, Defender, InTune, Sharepoint
•        Experienced in managing and deploying desktops, laptops, and other work devices to offices and offshore locations
•       Experienced in managing vendors to deliver support to users based on an agreed SLA
•        Experienced in procuring, maintenance, on-site and off-site support, and sales of used equipment
•        Good understanding of networking, network equipment, and cloud infrastructure
•       Good understanding on managing of Windows based and Mac based devices
•        Experienced in managing devices under MDM setup that is joined to a domain
• Experienced in setting up, managing and working with a vendor for security solutions

Chan Chee Meng
EA 07C3069
R1110620

Get to Know the Team:

You will be part of a collaborative team dedicated to engineering excellence. We prioritise quality in our development processes, and we improve our product through creative ideas and teamwork.

Get to Know the Role:

As a Senior Backend Developer, you will develop scalable software applications using GoLang. You will be at the forefront of our development efforts, leading architectural plans and coaching junior engineers. You will report to the Engineering Manager, Backend with hybrid work arrangements.

The Critical Tasks You will Perform:

• You will design and construct software applications using GoLang.
• You will Identify key tasks, prioritise them, and deliver them throughout the software development life cycle.
• You will automate tasks using appropriate tools and scripting.
• You will collaborate with multiple teams to define needs, design new features and deliver them.
• You will lead the architecture and coding standards efforts, ensuring clean and efficient code.
• You will conduct code reviews to ensure adherence to coding standards, best practices, and security guidelines.
• You will troubleshoot, debug, and upgrade existing software.
• You will stay up-to-date with latest trends and technologies to improve our products and processes.
• You will mentor junior software engineers, and guide their development.

This position sits in our Freight Platform and will offer the opportunity to join one of the major global drybulk freight operators, shipping 55 million tons of cargoes per year, concentrating integrated activities of chartering, trading, and market analysis. We are an integrated team that looks forward to nurturing its next all-rounder with a rewarding and visible career within a high-performance organization.

Main Responsibilities:

This role requires efficient control and close liaison with other counterparties in remote locations. The key tasks assigned include:

• Operate and be responsible for the end-to-end management of all allocated vessels’ shipping operations matter, for Dry Cargo ships
• Communicate and liaise with vessel owner’s/ship masters/charterers, trading team and other relevant stakeholders on voyage instructions
• Responsible for following up on post fixture activities
• Manage assigned external relations with customers and / or suppliers
• Support and lead process improvement initiatives as required
• Ensure and champion a close and harmonious working relationship with the relevant Commercial team
• Collaborate effectively with other Freight Platform desks

Experiences:

• At least 5 years’ experience as Operator of Voyage/ Time Charter dry bulk vessel, minimally 8-10 vessels at a time
• Significant and demonstrated customer or supplier relationship skills
• An interest in and aptitude for people management
• Knowledge of macroeconomics including trade flows
• Commercial Maturity/Shipping or Economic studies
• Fluent in English essential, with other languages an advantage
• Sea-going experience desirable but not essential
• Proficient in use of technology particularly Excel, Word, Shipping system (strong preference for IMOS)

Other skills (Computer Skills, etc):

• Customer focused and relationship building with key accounts (Internal Customers and Shipowners)
• Accountability and strong sense of ownership, team play and collaboration
• Enjoys working to tight time constraints
• Personal drive and the ability to motivate others
• Possess Negotiating skills
• Innovative, adaptive, and flexible
• Good verbal and written communication

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Job Overview: This is a crucial role within the Singapore Business Unit, providing dynamic support across multiple functions, including Partnership, Financial Products, Credit, Sales, Operations, and Collections. The focus of this role may shift in alignment with business directions and needs, requiring flexibility and adaptability.

Responsibilities

• Lead and Support: Manage borrower-facing activities, including acquisition, onboarding, collection related processes (e.g. product calculation, preparation of Statement of Account,Giro/DDA application processing, etc) and telesales team management, etc.
• Backend Operations: Oversee backend activities related to borrowers and partners, such as KYC checks, CRM updates, referral fee payouts, collection monitoring, partner contract generation, loan drawdown processes, etc.
• Reporting: Prepare and deliver daily, weekly, and monthly reports for various stakeholders, including the Business Unit weekly tracker, Financial Product Portfolio trackers and Partnership tracker, etc
• Process Improvement: Enhance and maintain existing Standard Operating Procedures (SOPs) to ensure operational accuracy and efficiency.
• Undertake ad-hoc responsibilities as they arise, demonstrating the ability to adapt to new challenges and align with evolving company objectives.

Requirements (Must-Haves)

• Exceptional attention to detail with the ability to multitask effectively in a fast-paced environment, meeting strict deadlines.
• Creative problem-solving skills with the ability to devise sustainable solutions to complex challenges.
• Strong communication skills, confident in conveying information clearly, and adept at collaborating across teams.
• Self-motivated, humble, and a proactive team player.
• Willingness to share knowledge, ideas, and best practices with colleagues.
• Proficient in MS Office, especially Excel/Gsheets, with a strong understanding of advanced features.
• Strong business acumen with a genuine enthusiasm for supporting SMEs.

Additional Requirements (Good-to-Haves)

• Prior experience in Sales or Operations support roles.
• Familiarity with Slack and/or Google Workspace.
• Basic knowledge of SQL and Python, as required by the scope of work.

Join our elite team at Belmond and become an ambassador for luxury experiences that set us apart. We are in search of an exceptional sales professional to elevate our market presence in China and drive significant growth through strategic relationship management.

Role Overview:

In this pivotal role, you will be at the forefront of crafting exclusive travel narratives for high-end clientele. Your mission will be to cultivate existing partnerships while seeking out lucrative new accounts within trade and corporate sectors.

Primary Responsibilities Include:

- Implement proactive account management strategies to exceed challenging revenue targets.

- Collaborate with our distinguished sales leadership in China to tap into emerging market segments.

- Educate potential clients about our exquisite portfolio using all tools available, including Power BI Microsoft analytics and OSC database management.

- Align closely with property based sales teams to ensure cohesive strategy execution and lead conversion efforts.

- Carry out comprehensive market analysis, engage in luxury focused trade shows, and maintain up to date product knowledge enhancing your territory’s conversion ratios.

What You Bring:

- Bachelor’s degree is preferred; however, hands-on experience holds significant value.

- At least 5 years of solid B2B sales experience within luxury business practices.

- A proven track record demonstrating selling skills with a results-driven approach.

- Customer-centric mindset with deep familiarity with Belmond's properties and offerings.

- Knowledgeable about B2B distribution channels along with standard commercial strategies.

- Exceptional bilingual communication abilities in English and Mandarin are essential for success.

- Proficiency in utilizing Microsoft Office suite tools effectively.

What We Offer:

- Belmond takes pride in nurturing its talent pool as much as pampering its guests.

- As part of our full-time team:

• You will benefit from a comprehensive package aimed at promoting your well-being and professional growth.
• Enjoy competitive salaries complemented by a spectrum of benefits designed around your health and happiness.

At Belmond, each journey we craft is as remarkable as the individuals who compose our team.

We invite you to bring your passion for excellence to an environment where your talents can soar.

Embark on this exhilarating career path by submitting your resume alongside a compelling cover letter that echoes our pursuit of unparalleled service standards.

This is your moment.

Apply now — your adventure with Belmond awaits!

The Belmond & LVMH Family

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains, and river cruises, which create exceptional experiences worldwide. When you join Belmond, you join an international family of history-rich hotels and breathtaking destinations where our employees are at the heart of the Belmond experience.

Location: Singapore

Office Work Setup: Hybrid
Availability to Join: ASAP

Job Overview:
We are seeking a highly skilled and dedicated Senior Service Engineer specializing in Data Center Automation (DCA) to join our team in Singapore. As part of a dynamic environment, you will play a crucial role in providing technical leadership and coordination for service activities related to medium engineering complexity. You will ensure that engineering and service disciplines within the AMC sites are efficiently executed, aligning with contract specifications, quality standards, and safety requirements.

This role is ideal for someone with deep knowledge in the data center domain, particularly in handling 800XA control system, and who thrives under pressure, providing 24x7 support with a commitment to solving problems and maintaining customer satisfaction.

Key Responsibilities:

1. 24x7 Service Delivery:

• Provide technical support and troubleshooting for the data center customer installed base in Singapore.
• Ensure timely service delivery with a 2-hour SLA, resolving issues both remotely and on-site.

• Collaborate with project teams during installation, commissioning, and site activities, providing hands-on support to address engineering errors and commissioning challenges.

• Serve as the technical Service lead, offering guidance across engineering disciplines included in AMC projects.
• Foster knowledge transfer from Project Engineering teams and share best practices across different projects and disciplines.
• Develop and implement standard processes and tools.

• Maintain and manage relationships with key customers, identifying new sales opportunities and ensuring customer needs are met.
• Provide specialist support and advisory services for the Sales team.

• Prepare all necessary documents and reports for customer approval.
• Ensure timely reporting of work done and follow-up on outstanding issues.

Challenges:

• Provide 24x7 availability to meet tight schedules and budgets.
• Deliver exceptional service support to customer sites on a rotational basis.
• Navigate the complexities of data center engineering, a rapidly evolving field.

• Experience:
• 4-6 years of experience in data center operations or similar domains.
• Strong background in DCS project engineering or service, particularly with 800XA system.
• Experience with Data Center Automation projects, specifically BMS/EPMS/CMS, is an added advantage.
• Technical Skills:
• Familiarity with data center terms, terminologies, and control systems.
• Competency in Microsoft Office tools and basic computer literacy.
• Personal Attributes:
• Strong interpersonal, organizational, and communication skills.
• Customer service-oriented mindset.
• Ability to work under pressure, managing tight schedules and on-call duties.

We are seeking a Product Manager (Subscriptions) to be responsible for accelerating the growth of pandapro, our subscriptions offering with exclusive benefits, across foodpanda markets. Partnering with engineering, design, data, marketing and commercial teams, you will be building a product that offers a unique value proposition for our customers, vendors and the platform.

What's on the menu:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data. 
• Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.  
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
• Leading product execution and helping your squad members thrive. 
• Working closely with the engineering teams across products to build scalable and robust solutions. 
• Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.

• Evaluating a business’s operations to analyse their cost and efficiency
• Helping to develop project plans and ensuring their timely completion
• Analysing an organisation’s large data sets to provide actionable insights
• Budgeting and conducting financial analysis
• Recommending process improvements to increase a business’s efficiency·
• Supervises daily and monthly planned periodic works allocated to an area.
• Reports in a timely manner all defects, cleaners’ attendance and completion of all duties assigned.
• To troubleshoot maintenance services failures; handling repair and maintenance work, e.g. air-conditioning, lighting, electrical and plumping services
• Carry out regular inspections to the building and its facilities to maintain a high service delivery level
• Planning of work schedules and deployment of manpower
• To supervise, coordinate and manage work activities of cleaning staff in commercial and industrial establishments
• Evaluating business processes, predicting requirements, designing and implementing solutions
• Staying updated on the latest technologies to automate processes and improve efficiency
• Analysing business processes and communicating feedback to other team members and management
• Budgeting and forecasting
• Planning and monitoring projects with regular check on requirements
• Responsible for pricing
• Conducting detailed market research and competitive analysis
• Regular Reporting and Analysis
• Managing competing resources and priorities with regular check on delivarbales
• To assign duties, inspect work performed in accordance with the "Daily Inspection Checklist" to ensure conformance to specifications and established standards
• To train new/existing employees and recommend disciplinary actions where applicable.
• To handle all customers’ feedback
• To ensure good safety practices in the course of work.
• · Provide a high standard of hygiene and cleanliness within the assigned area
• · Manage work execution and performance of junior staff.
• · Provide adequate training and coach staff to meet the required contractual standards.
• · Conduct daily inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below standard performance.
• · Implement and recommend operation plans to improve work processes and service quality
• · Must need to work on Weekends and public holidays

• Evaluating a business’s operations to analyse their cost and efficiency
• Helping to develop project plans and ensuring their timely completion
• Analysing an organisation’s large data sets to provide actionable insights
• Budgeting and conducting financial analysis
• Recommending process improvements to increase a business’s efficiency·
• Supervises daily and monthly planned periodic works allocated to an area.
• Reports in a timely manner all defects, cleaners’ attendance and completion of all duties assigned.
• To troubleshoot maintenance services failures; handling repair and maintenance work, e.g. air-conditioning, lighting, electrical and plumping services
• Carry out regular inspections to the building and its facilities to maintain a high service delivery level
• Planning of work schedules and deployment of manpower
• To supervise, coordinate and manage work activities of cleaning staff in commercial and industrial establishments
• Evaluating business processes, predicting requirements, designing and implementing solutions
• Staying updated on the latest technologies to automate processes and improve efficiency
• Analysing business processes and communicating feedback to other team members and management
• Budgeting and forecasting
• Planning and monitoring projects with regular check on requirements
• Responsible for pricing
• Conducting detailed market research and competitive analysis
• Regular Reporting and Analysis
• Managing competing resources and priorities with regular check on delivarbales
• To assign duties, inspect work performed in accordance with the "Daily Inspection Checklist" to ensure conformance to specifications and established standards
• To train new/existing employees and recommend disciplinary actions where applicable.
• To handle all customers’ feedback
• To ensure good safety practices in the course of work.
• · Provide a high standard of hygiene and cleanliness within the assigned area
• · Manage work execution and performance of junior staff.
• · Provide adequate training and coach staff to meet the required contractual standards.
• · Conduct daily inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below standard performance.
• · Implement and recommend operation plans to improve work processes and service quality
• · Must need to work on Weekends and public holidays
• ·

[Job ID: 702295]
Responsibilities:

• Taking off quantities, sourcing sub-contractors and suppliers, pricing, and preparing tender submissions
• Evaluating price comparison and costing summary
• Performing project administration and documentation, including preparation of interim valuations, pricing and agreement of contract variations, submissions, and preparation of final accounts

Requirements:

• Minimum 3 years of experience as a Quantity Surveyor with a main contractor in building construction projects
• Degree in Engineering-related field
• Able to commit half a day on alternate Saturdays
• Proficient in relevant software such as AutoCAD, MS Project, Excel

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

Communications & Media Support:

• Assist in formulating and executing communications and media plans across multiple revenue streams.
• Ensure timely and accurate delivery of communications initiatives by coordinating with relevant teams.
• Support the Director in creating positive news to drive PR value across both local and global earned media channels.
• Assist in reviewing and refining communications materials, including sales decks, in-house collateral, press materials, ad copies, and digital assets.
• Support the development of content that showcases the unique features of the hotels, convention centre, dining outlets, and spa.

Campaign & Event Management:

• Coordinate and manage the execution of communications campaigns, ensuring alignment with digital, social, email, and traditional marketing strategies.
• Assist in hosting media, bloggers, influencers, and content creators to secure positive coverage and drive revenue.
• Support the marketing and promotion of hotel-led events to achieve attendance and engagement goals.

 Market Research & Analysis:

• Collaborate with the marketing team to conduct market research, analyze consumer preferences, and monitor competitive landscapes.
• Provide insights and recommendations to improve communications strategies and support business objectives.

Partner & Industry Engagement:

• Assist the Director in establishing and nurturing partnerships with key industry players and collaborators.
• Support co-branded guest experiences through active engagement with relevant brands.

Budgeting & Reporting:

• Assist in monitoring the budget for communications campaigns, ensuring efficient use of resources and adherence to forecasts.
• Prepare regular performance reports and contribute to the analysis of campaign effectiveness.

Additional Responsibilities:

• Collaborate with the Director on special Sales & Marketing projects as needed.
• Ensure compliance with hotel and departmental policies and procedures.

About the role

A solution orientated Procurement Executive who can formulate and drive a consistent approach towards all sourcing, negotiation, purchasing and tendering activities, to ensure value for money is maximized and cost savings generated. She/he will always ensure that all purchasing activities support and strengthen the strategic objectives of the overall organization.  

What you will be doing

• Co-ordinate, facilitate and manage Procurement processes - Sourcing, RFQ, Negotiation, Vendor Management etc 

• Drive for cost reduction initiatives, promote sustainable sourcing and continuous business processes improvement 

• Gather data, market analysis and information of commodities to support plans and decisions (Bench Marking Exercise) 

• Engage with Operations teams to deliver added value products and services 

• Attend to Operations’ feedback and assist in resolving problems with suppliers 

• Support backend offices such as HR, IT, QHSE, Facility etc. in sourcing and negotiation activities 

• Work closely with Legal in contract negotiation with suppliers 

• Support Procurement team in day-to-day Procurement task and provide administrative support 

The successful candidate

• Degree/Diploma in Business or Supply Chain fields 

• Ideally 5 years working experiences. Experienced in purchasing and logistics is an advantage 

• Proficient in Microsoft office 

• Smart time management of workload, resourceful and able to perform and accomplish the tasks assigned under tight schedule 

• Innovative/creativity, high integrity, and takes initiative/challenge 

• Strong interpersonal/communication skills and effective problem-solving skills 

• Team player in a fast pace and dynamic environment 

• Basic understanding of purchasing workflow & process 

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities.  You will be involved in 

• Workflow of day to day operations of the facilities. 
• Capacity deployment and forecasting. 
• Budgets and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Facility Evaluation
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Conduct all audits as required
• Coordinating with the onsite delivery and shipping of all equipment
• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations
• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers.  Will act as the operational point of contact for all builds, expansions and maintenances. 

As a Senior Marketing Manager at Hubble, you will be instrumental in shaping and executing our marketing strategies to drive growth and enhance our brand presence in the built environment sector. We are looking for a purpose-driven leader who excels in guiding and inspiring a team while focusing on delivering impactful results. In this role, you will lead a talented marketing team, collaborate with key stakeholders, and apply your comprehensive marketing expertise to develop and execute campaigns that deliver increased brand awareness, lead generation, and revenue growth across diverse markets. 

• Create and implement annual marketing plans for focused markets, driving awareness, consideration, and adoption of Hubble’s integrated progress-to-payment platform for developers, main contractors, and subcontractors within the built environment. 
• Lead and inspire the marketing team to achieve strategic goals and drive high performance. Provide guidance, mentorship, and support to team members while fostering a collaborative and results-driven environment. 
• Working across the management team and partner closely with Sales, Customer Success and Product Management teams to deliver high-impact opportunities and drive revenue growth.
• Develop and execute content strategies to engage target audiences across various marketing channels. Build and nurture Hubble’s online community to enhance brand presence and customer engagement. 
• Conduct comprehensive market research and competitive analysis to develop effective go-to-market messaging and strategies. Identify opportunities and anticipate market trends to inform strategic decisions. 
• Oversee and manage digital marketing campaigns, including paid search, social media, email marketing, and content creation. Ensure campaigns are optimized for performance and ROI. 
• Organize and execute events, both online and offline. Lead topic generation, content preparation, speaker coordination, and participant invitations to ensure successful event outcomes.
• Own and manage the marketing budget, including planning, OKR setting, and tracking ROI for all campaigns. Ensure effective allocation of resources to achieve marketing goals. 
• Any other tasks assigned by the CEO.

• More than 8 years of B2B marketing experience with a focus on demand generation, lead generation, and account-based marketing. 
• Proven track record in managing an entire marketing mix and scaling multiple channels. 
• Demonstrated experience in a leadership role, including leading and mentoring a marketing team to achieve high performance.
• Ability to influence senior stakeholders and drive organisational change.
• Strong strategic thinker with excellent problem-solving skills. Detail-oriented with a proactive, flexible, and can-do attitude. 
• Previous experience in a fast moving technology or SaaS company is highly advantageous. 
• Proven track record of achieving exceptional results in digital marketing, with demonstrated experience in executing effective SEM and SEO strategies. 
• Excellent inbound Marketing and Article writing (English) capability. Bilingualism will be a huge bonus.
• Has experience building and developing large online communities.
• Familiar with MarTech platforms such as LinkedIn, Facebook, Strapi, Hubspot, Google Analytics, Ahrefs, Lusha/ZoomInfo, Canva, and Figma. Adventurous with emerging generative AI tools. 

• Hybrid work arrangements
• Engagement
• Leave benefits

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

 Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

 As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Development Manager at Civica

As Business Development Manager, you'll have the opportunity to work with an exciting & well-established client base in Singapore. You'll be positioned in a regional role, allowing for growth and development.

As a primary business lead, you will be responsible for cultivating new relationships and maintaining existing ones for allocated accounts, driving customer retention, and actively generating leads and will represent the business in Singapore and SE Asia across Libraries, Education and Health and other growth verticals. You will have the support of our presales team, bid team and marketing team to support sales and marketing initiatives to assist in new business and cross sell activities.

Keen to find out more about our Education and Health products? Follow the link to find out more about what you'll be working on Education and Learning Management Platform & https://www.civica.com/en-sg/product-pages/patient-level-costing-nhs/.

What you will do to be successful in this role

• Act as trusted advisor to our clients across our SG Government and GovTech partners’ space, ensuring we provide our customers with the best possible outcomes 
• Successfully sell software solutions, utilising your previous experience to deliver results 
• Ability to manage a sales pipeline, forecasts and opportunities within CRM systems 
• Ability to generate sales plans and drive effective results
• Keeps abreast of trends and lead discussions with the sectors Civica serves, software and general strategic IT directions and linking discussions
• SaaS Software solutions sales is required
• Exposure to education, libraries or Fintech domain is highly desirable

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

Account Manager – Spurwing Communications

At Spurwing, we have created an environment that helps our people be better every day.

If you’re seeking a company that values curiosity, initiative and bold perspectives to shape the future of communication in the healthcare, nutrition and sustainability sectors then you will thrive in our environment.

We get excited by people who will seize the opportunity and freedom to shape the work they do and the place they work. We’ll give you the chance to make an impact in the industries addressing the world's most significant challenges.

We’re proud of what we have achieved in just a few years and excited for what the future holds.

The role you'll play:

We are looking for an Account Manager to help drive and deliver excellent communications strategies that inspire clients and engage their target audiences. You will oversee the day-to-day management of client accounts, managing upwards and downwards to ensure the consistent delivery of excellent work. You will play an important role in the agency, establishing trust with key clients, supporting senior management by taking ownership of client accounts and providing guidance to junior team members to help them grow and thrive.

About you:

• At least 5 years’ experience in communications, ideally from an agency
• Knowledge of what is going on in the global healthcare, food and/or nutrition sectors
• Experience in project management, effectively managing multiple workstreams simultaneously
• A strong track record in nurturing excellent client and media relations, with outstanding interpersonal skills
• A talented writer with a flair for storytelling
• An energising, can-do attitude with a thirst for learning and self-development
• High levels of initiative and drive, with a well-developed commercial acumen and professional work ethic
• A deep understanding of public relations and digital communication
• Experience and interest in new business pitch and proposal development
• A Degree or higher in Public Relations, Mass Communication, Media Studies, Journalism or any communications-related field is preferred but not essential.

Are you ready?

Send us your resume and tell us why you are right for this role

About the role

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

As an Account Manager, we look to you to proactively help your Account Director to manage both your teams and your clients to deliver the best solutions that We Are Social can offer. You will manage the day-to-day demands of your clients and it is your responsibility to ensure that your tasks are completed within given timelines, to budgets and to the exceptionally high standard expected from our clients. You need to conduct business effectively with attention to detail and accuracy in all communication either internal or external. You will also be checking on the accuracy and standards of work of your Account Executive.

We do expect you to keep abreast of the industry for emerging trends and creative practices, educating not only your own team but also the wider team here. We are looking to you to keep your Account Director and clients updated and engaged with relevant industry practice.

Your key duties will include:

• Management of the day-to-day operational activities such as:
• Coordination of social media content validation workflow based on client brand governance guidelines and platform optimization principles, including communication between client teams and internal agency teams related to this workflow
• Coordination of social media content publishing and scheduling, asset trafficking and Quality Assurance at the pre-publishing and post-publishing stages, including communication between client teams and internal agency teams in relation to this workflow
• Social media channel hygiene management such as upkeep of channel touchpoints and metadata optimisation  
• Upkeep of process checklists and platform optimization guidance
• Status and other reporting both internally and externally
• Attending client meetings
• Ensuring that all activity follows sign-off processes
• Managing the work priorities of yourself and your team
• Other ad-hoc duties assigned

What are we looking for?

• Experience owning and managing senior client relationships
• Ability to jump from the creative side of marketing to the analytical side, able to demonstrate why their ideas are analytically sound
• Understand the social media universe
• Excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Ability to communicate results to management in a fast-paced environment

For internal use: #LI-JT1

Company Overview

RFI Global is the global leader in data and insights for the financial services community.

Founded in 2006, RFI now has offices in four continents and is looking for fast paced, ambitious, motivated people to help realise its rapid data and geographic expansion plans.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative free thinkers can thrive.

Role Overview

The Operations Manager is a pivotal role responsible for the selection and management of outsourced Fieldwork partners. The role encompasses the end-to-end operational process related to fieldwork and data collection, ensuring the precise and seamless delivery of data files that meet the designated specifications for all projects within the assigned territory. 

Key Responsibilities

1.Vendor Management: 

• Vendor selection: Identify, evaluate, and select outsourced FW partners. 

• SLA Development: Establish and manage Service Level Agreements (SLAs) with vendors to ensure high-quality and timely service and data delivery. 

• Vendor Performance Monitoring: Regularly evaluate vendor performance against SLAs, addressing any issues and implementing improvement plans as needed. 

• Relationship Building: Foster strong, collaborative relationships with FW partners to ensure effective communication and long-term partnership success. 

 2. Operational Timeline Management: 

• Project Scheduling: Develop and manage detailed operational timelines to ensure all studies are executed on time and within budget. 

• Resource Coordination: Align regional projects with research team requirements and overall resource capacity to ensure smooth project staging and execution. 

 3. Questionnaire Management: 

• Questionnaire Ownership: Act as the primary owner of all questionnaires within the designated territory. 

• Preparation and Customization: Oversee the preparation of questionnaires, incorporating client-specific requirements into studies to ensure relevance and accuracy. 

• LOI Management: Proactively manage survey length in conjunction with the research team. 

• Survey design: Ensure best practice in survey design is implemented e.g. mobile optimisation. 

 4. Operational Process Design: 

• Process Development: Design and implement robust end to end operational processes from the receipt of the designed questionnaire through to the delivery of data. 

• Process Optimization: Continuously evaluate and optimize processes to enhance efficiency and quality of project delivery. 

• Issue Resolution: Proactively identify potential project risks and issues and implement solutions to mitigate them promptly.  

5. Sample Management: 

• Fieldwork Oversight: Monitor fieldwork activities to ensure effective sample management and adherence to study protocols. 

• Response Rate Management: Implement strategies to manage response rates.  

• KPI Monitoring: Track and analyse demographic and other core Key Performance Indicators (KPIs) to maintain sample quality, consistency and representativeness. 

• Market expert: Ensure comprehensive knowledge of the territory markets including demographics and FS positioning in order to facilitate the effective tracking of sampling and data quality through fieldwork.  

6. Sample Quality Assurance: 

• Quality Control: Ensure rigorous quality control measures are in place to maintain the integrity of the sample that reports the data. 

• Link Testing and Data Verification: Conduct thorough link testing and data checking to ensure accuracy and reliability of the data collected. 

7. Data Preparation and Delivery: 

• Data File Preparation: Prepare data files in accordance with agreed specifications inclusive of merging and weighting, ensuring they meet the required standards and expectations. 

• Final Data Review: Conduct a final review of data files to ensure completeness and accuracy before delivery to research teams. 

8. Stakeholder Collaboration: 

• Cross-Functional Coordination: Collaborate with internal teams, including research and client success to ensure seamless project execution and delivery. 

• Stakeholder Communication: Provide regular updates to senior management and key stakeholders on project status, challenges, and successes. 

• 5-7 years’ experience in an operations management role in the market research industry 

• Extensive experience in selecting, negotiating, and managing outsourced partners and vendors. 

• Proven track record of establishing and maintaining Service Level Agreements (SLAs) to ensure high-quality and timely service delivery. 

• Strong background in project management, with the ability to develop and manage detailed operational timelines. 

• Experience in coordinating multiple projects simultaneously, ensuring alignment with resource capacity and team requirements. 

• Experience in managing sample selection, fieldwork monitoring, and response rate strategies. 

• Strong background in quality control practices, particularly related to sample integrity and data accuracy. 

• Experience with link testing, data verification, and preparation of data files to meet specified standards. 

• Sector experience working with financial services data would be an advantage 

• Strong verbal and written communication skills 

• Curiosity and solution-focused thinking 

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave
• Flexible working arrangements
• Regular employee awards
• Monthly social events
• Defined training pathways for career progression
• A non-hierarchical open team environment with ready access to senior staff

Team Summary

The Asia Pacific regional communications team creates and delivers communication programs that drive Visa’s business growth and advance and protect the company’s reputation. Within this team, the external communication team focuses on communication programs to support the region’s leaders and prominent business functions including Products and Solutions, Innovation, Commercial Money Movement Solutions and Merchant Sales and Acquiring. We work across external, client and employee communication activities to promote Visa’s products and solutions, our work with fintech and big tech partners and Visa’s ongoing strategy to extend our payments network into new areas of opportunity. In close partnership with the business functions, our team defines the company’s positions in the region on industry innovations and delivers corresponding thought leadership content.

What a Senior Manager, Corporate Communications does at Visa:

In this role, you will work with the AP leadership team and key functions including Products and Solutions, Innovation, Digital Partnerships, Merchant Sales and Acquiring. You will conceptualise and deliver communication programs that drive business results for Visa’s critical growth pillars.  You will oversee aspects of regional thought leadership communications including content for external, client and internal audiences. This includes comprehensive corporate storytelling collateral, media and social campaigns, and stakeholder education delivered via a mix of channels including events.

In this role, you will be the regional communications lead for a range of areas that are central to Visa’s growth. You will manage the communications needs of the relevant functional teams and oversee communication campaigns that reflect these areas’ increased importance to Visa’s long-term growth strategy.

It is vital for the applicant to demonstrate knowledge and capability in helping regional and local business and communication teams engage stakeholders and reinforce Visa’s vision for the future of commerce as it relates to our long-term commitment to uplift economies. In addition to delivering high-quality communication programs, you will act as a trusted advisor to Visa’s leadership team in some of the region’s largest and most high-profile functions, helping them talk about their business objectives in a way that has a meaningful impact in the communities in which we operate. You will also play a key role in ensuring the company’s public and client-facing messages in Asia Pacific are communicated with a whole-of-Visa perspective, breaking down internal silos and coordinating across geographies to make sure all content, from press releases to speeches, is consistent and aligned.

Why this is important to Visa

In this role, you will be a member of a high-performing team charged with all aspects of corporate communications for critical business functions in Asia Pacific – areas that are focused on maintaining Visa’s leadership in innovative products and solutions and merchant engagement in an increasingly complex operating environment. As the Visa network evolves beyond plastic cards into a network of networks that can facilitate money movement to anyone, anywhere, it is essential to our long-term success that we communicate this evolution to all our constituents and define Visa as a purpose-driven payments technology company that enables individuals, businesses, and economies to thrive.

Projects you will be a part of:

This team creates and leads many of the highest profile communication programs in the region. We oversee the Asia Pacific communication strategy to define and articulate Visa’s network evolution as it relates to innovation, trust and corporate citizenship. On a tactical level, you’ll be responsible for owning corporate communications in the following business areas:

• Products and Solutions
• Big tech and fintech partnerships, including all fintech engagement programs and overseeing partner communications activities
• Merchant Sales and Acquiring
• Contactless/tap to pay

You’ll also contribute to communication programs across the broader business areas that the regional AP comms team is responsible for: 

• All Products and Solutions, including eCommerce, tokenisation, loyalty, instalments, credit/debit/prepaid, tap to phone, data solutions, digital wallets and new product development.
• Innovations shaping the payments landscape, such as digital currency and data. This includes close partnership with and communication programs for the Singapore Innovation Center.
• Reputation challenges and opportunities associated with all of the above, including defining the value of Visa and issues/crisis management.

You will lead or work on communication programs that incorporate every aspect of the communications discipline, including public relations and social media (press announcements, key messaging, media interviews, bylines), client-facing communications (leading development of client-facing thought leadership collateral, supporting major client events) and employee communications (working closely with the Employee Communications team to promote product and merchant priorities on internal channels and at the annual regional market kick-off.)

You will work with the most senior leaders in the region to help them achieve their business objectives through strategic communication programs, and you will have a chance to work closely with colleagues in every market in Asia Pacific, as well as our global colleagues in the United States.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a dynamic and experienced Content Strategy and Communications Senior Manager to support our Visa Consulting and Analytics (VCA) business. This individual should have the right mix of digital content development, design, communications and knowledge/project management skills to develop and drive business content, strategy and operations in support of Visa’s Advisory business, one of Visa’s critical Value Added Services.

Part of the Asia Pacific (AP) Communications team and working in close collaboration with the VCA business, this individual will develop storytelling narratives and lead regional content development that enhance Visa’s Advisory reputation with our clients and stakeholders, such as financial institutions, merchants, and fintechs, through a multitude of digital channels.

This individual will be dedicated to supporting the Visa Consulting & Analytics (VCA) Asia Pacific team. This individual’s remit will include building Visa Advisory’s industry leadership across AP, developing Visa Advisory specific storytelling across owned and digital channels, working in close partnership with the broader VCA team and all internal Visa stakeholders, by mining for impactful content and stories.

Additionally, this role involves managing internal communications and employee engagement for the VCA team where responsibilities include developing regular newsletters, internal memos, managing regional townhalls, and support for webinars and client events, as well as organizing onboarding and training for new joiners, and any other communications related activities for the VCA AP team.

The ideal candidate is a dynamic, well-rounded team player with a digital-first approach to communications and with good business acumen. They should be versatile across various communication disciplines with a focus on content development, design and asset development, content marketing, campaign design, program management.  

Roles and Responsibilities:

• Develop and execute a robust pipeline of content and stories to build VCA's brand equity both internally and externally across Asia Pacific
• Business storytelling, content and asset development, including writing and editing thought leadership pieces for Visa’s clients and other external audiences (this includes articles, reports, whitepapers, case studies, videos, graphics and social media assets), as well as internal memos, newsletters and internal VCA sites.
• Create content promotion plans to drive awareness and engagement through various internal and external channels in Visa, including visa.com and Visa’s social and digital channels; develop compelling VCA narratives and tailor messages for specific channels and audiences, working in close partnership with our Marketing and Communications teams.
• Content marketing and support for webinars and client events, including designing, managing and measuring email outreach campaigns to internal and external audiences for the VCA team.
• Lead and manage internal communication and engagement, such as monthly newsletters, internal memos, functional townhalls and other updates for the VCA AP team.
• Strengthen Visa Consulting & Analytics employee value proposition and positioning to attract talent in the AP market, including developing collateral and getting involved in communications related to recruitment events, culture, training and onboarding for the VCA employee community.
• Program management, including measuring and tracking results and progress for communications and business objectives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Clinical Care

a. Assists the registered nurses in the delivery of nursing care to the residents in the Home.

b. Assists the registered nurse in the supervision of nursing aides and health attendants

c. Perform all nursing procedures which include administration of medications, wound dressing and meal feeding.

d. Ensures the comfort and good personal hygiene of the residents under her/his care, e.g. bed bath/shower bath, changing of clothes and bed sheets and tidiness of the room.

e. Identify symptoms of residents that are related to illnesses and/or decline in functional and cognitive abilities and advocate early medical attention.

Training and Development

f. Mentor and guide nursing aides and healthcare attendants in performing their functional duties.

g. Attend upgrading programs to keep abreast with clinical knowledge and to develop work-required skills.

Administration

h. Educate family members of residents on their health conditions and help them gain understanding on the holistic care provided.

i. Ensure all documentation of residents’ case is maintained appropriately.

Ad-hoc Duties

· Any other tasks assigned by Nurse Manager/Assistant Director of Nursing from time to time.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for IT Project Manager

Internal Code: A24098

This is a two-year contract role

What will you do?

The scopes of the services include, but are not limited to:

• Lifecycle Management and Policy Compliance: Support project officers in managing IT systems across planning, design, development, deployment, maintenance, and support stages, ensuring adherence to policies.
• Cloud Integration and Service Management: Facilitate system onboarding to cloud platforms, manage service activations and data migration processes, and handle technical feasibility assessments of change requests.
• Testing, Compliance, and Risk Assessment: Oversee User Acceptance Testing (UAT), review security and compliance reports, prepare cybersecurity documentation, and manage third-party risk assessments.
• Vendor and Stakeholder Coordination: Collaborate with vendors to ensure contract compliance, report project progress to managers and stakeholders, and perform ad-hoc administrative tasks
• Support the Board’s project officers to manage the Board’s IT systems over various stages of the system lifecycle, i.e. planning, design, development deployment, maintenance and support, in compliance with the Board’s and Whole of Government policies and procedures.
• Support the Board's Project Officers in reviewing the requirements and tender specifications for new systems proposed by the Board’s user departments to align with the Board’s policies and seeking clearances from the relevant authorities.
• Facilitate system onboarding to various cloud platforms e.g. Government Commercial Cloud (GCC), Government Commercial Cloud Plus (GCC+)
• Raise and manage service activations and requests, and manage data migration processes.
• Oversee User Acceptance Testing (UAT) and project completion.
• Review hardening, VAPT (Vulnerability Assessment and Penetration Testing), and SCR (Security Compliance Review) reports, as well as vendor's risk assessments.
• Prepare and submit the relevant documents for cybersecurity compliance.
• Review vendor reports to ensure compliance with contract requirements and IM8 standards.
• Manage third-party relationships and risk assessments.
• Assess technical feasibility of the change requests and review vendor's proposed scope of work.
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly.
• Other assigned ad-hoc or routine project administrative tasks.

What are we looking for?

• Degree in Computer Science, Computer Engineering, Electrical or Electronic Engineering or equivalent
• 3-5 years of experience in digital project management, preferably having gone through at least one (1) full project lifecycle from initiation to closure
• Familiar with deploying and managing cloud hosted systems across the various Cloud Service Providers (CSPs), such as Microsoft Azure, Amazon Web Services.
• Hands-on experience with system functionalities testing, GCC onboarding, data migration processes, and supporting service activations/requests.
• Experience in reviewing security hardening reports, VAPT and SCR reports.
• Below skillsets are an advantage:
• Experience in Operational Technology (OT) and/or Industrial Control Systems (ICS)
• Relevant professional certifications such as Project Management Professional (PMP), Microsoft Azure/AWS/Google Certified Solutions Architect, CompTIA Security+, SANS GIAC Security Essentials (GSEC), (ISC)2 Certified Information Systems Security Professional (CISSP)

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Digital Project Manager

Internal Code: A24099

This is a two-year contract role

What will you do?

The scopes of the services include, but are not limited to:

• Lifecycle Management and Policy Compliance: Support project officers in managing IT systems across planning, design, development, deployment, maintenance, and support stages, ensuring adherence to policies.
• Cloud Integration and Service Management: Facilitate system onboarding to cloud platforms, manage service activations and data migration processes, and handle technical feasibility assessments of change requests.
• Testing, Compliance, and Risk Assessment: Oversee User Acceptance Testing (UAT), review security and compliance reports, prepare cybersecurity documentation, and manage third-party risk assessments.
• Vendor and Stakeholder Coordination: Collaborate with vendors to ensure contract compliance, report project progress to managers and stakeholders, and perform ad-hoc administrative tasks
• Support the Board’s project officers to manage the Board’s IT systems over various stages of the system lifecycle, i.e. planning, design, development deployment, maintenance and support, in compliance with the Board’s and Whole of Government policies and procedures.
• Support the Board's Project Officers in reviewing the requirements and tender specifications for new systems proposed by the Board’s user departments to align with the Board’s policies and seeking clearances from the relevant authorities.
• Facilitate system onboarding to various cloud platforms e.g. Government Commercial Cloud (GCC), Government Commercial Cloud Plus (GCC+)
• Raise and manage service activations and requests, and manage data migration processes.
• Oversee User Acceptance Testing (UAT) and project completion.
• Review hardening, VAPT (Vulnerability Assessment and Penetration Testing), and SCR (Security Compliance Review) reports, as well as vendor's risk assessments.
• Prepare and submit the relevant documents for cybersecurity compliance.
• Review vendor reports to ensure compliance with contract requirements and IM8 standards.
• Manage third-party relationships and risk assessments.
• Assess technical feasibility of the change requests and review vendor's proposed scope of work.
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly.
• Other assigned ad-hoc or routine project administrative tasks.

What are we looking for?

• Degree in Computer Science, Computer Engineering, Electrical or Electronic Engineering or equivalent
• 3-5 years of experience in digital project management, preferably having gone through at least one (1) full project lifecycle from initiation to closure
• Familiar with deploying and managing cloud hosted systems across the various Cloud Service Providers (CSPs), such as Microsoft Azure, Amazon Web Services.
• Hands-on experience with system functionalities testing, GCC onboarding, data migration processes, and supporting service activations/requests.
• Experience in reviewing security hardening reports, VAPT and SCR reports.
• Below skillsets are an advantage:
• Experience in Operational Technology (OT) and/or Industrial Control Systems (ICS)
• Relevant professional certifications such as Project Management Professional (PMP), Microsoft Azure/AWS/Google Certified Solutions Architect, CompTIA Security+, SANS GIAC Security Essentials (GSEC), (ISC)2 Certified Information Systems Security Professional (CISSP)

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.