Key Responsibilities

• Increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotels
• Identify new markets segments and business opportunities, and pro-actively gather market and customer information
• Review own sales performance and negotiate terms and agreements, and work towards closing sales.
• Utilise various forms of communication such as email, phone or online social media to develop relationships with clients.
• Develop relationship with guests/customers and ensure quality service delivered in accordance to company's standards.
• Prepare weekly sales report and assist in annual sales budget for management approval.
• Co-ordinate with internal customers in meeting external customers’ requirements.
• Follow-up with clients' on proposal, contracts, reservation, payment, etc.

Skills Requirements

• Proficient in prospecting, negotiation and managing customers relationship
• Demonstrate initiative and enterprising behaviours, results oriented and self-motivated
• Display critical thinking and analytical skills
• Excellent interpersonal and communication skills, both written and spoken
• Able to provide excellent service with prompt follow up actions
• IT savvy preferably with OPERA system knowledge

Note:

• Senior Sales Manager will be accredited for candidates with more than 5 years of hotel sales experiences.
• Only shortlisted candidates will be notified.

About The Role

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:

- Casework management and counselling service for clients with medium to high risk Family Violence

concerns

- Intake and risk assessment of cases

- Planning, implementing and evaluating programmes to meet clients’ needs

- Group work ( support and psychoeducation groups )

- Community outreach and community development in combating Family Violence

- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family

Violence

- Research to build domain-specifi c knowledge in the local context

- Provide supervision to a team of staff

Candidate Requirements

- Degree in Social Work or Counselling

- 6 years of relevant working experience (prior experience in Family Violence Work preferred)

- Experience in supervision

- Strong command of English language and writing skills

- Strong interpersonal skills

- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes, management and supervision of staff

Preferred achievements / characteristics:

- Diligence, integrity and resilience

- Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

Job Description:

· Lead I&C engineering teams in multiple projects within the organization with management of local and remote team setups.

· Drive team’s performance to ensure that safety, integrity, financial and contractual requirements are met and also ensure continuous improvement activities are implemented across teams.

· Develops and maintains customer relations, obtains feedback and provides state-of-the-art solutions to meet customer expectations and deliver project objectives.

· Provide I&C related engineering support during the bidding phase and support the sales team with technical presentations to customers.

· Work together with the Supply Chain Management team to ensure that approved suppliers and their needed services and equipment are planned and streamlined to support the engineering execution.

· Conduct reviews of Engineering design and deliverables with the team and ensures that engineering teams are adequately resourced, developed and equipped to meet business needs.

· Active participation in providing financial plans, manpower estimation and budget estimation for engineering deliverables with close collaboration with Sales and Sales support team

Requirements

· At least 6 years of relevant working experience in the Power, Water and Process Industry for customer facing experience in ICA

· Hands-on Technical expertise in defining and implementing engineering applications and solutions with Instrumentation, Control and Automation systems

· Preparation of Engineering schedule, Engineering man hour estimation for complete project, Gated review of Engineering documents like Design Basis report, P&ID, Instrument sizing and selection criteria, I&C Layout drawing, 4Q Analysis, Standardization, Bill of Materials, review and estimation of installation and testing, commissioning scope etc.

· Preparation of Control and Automation sequences, logic development and deep understanding of simple to complex control system architectures and related topologies

· Good knowledge of advanced control application including digital solutions i.e. cyber security, process optimizations etc.

· Minimum 6 years’ experience of running remote engineering and operations center at regional or global levels.

Skills

· EPC, Engineering center & Manufacturing background

· Good Knowledge in International standards in particular IEC

· Knowledge of process, P&ID and complete C&I.

· Complete knowledge of cable, cable tray layout, schedule and engineering tools.

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• Blk 222C, Bedok North Drive, #01-66, Singapore 463222

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Lending Transformation Program Manager - Hybrid (Internal Job Title: Program Management Senior Lead - C14) based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

In this role, you’re expected to:

•  Support the Lending Transformation Program Target Operating Model project to design and implement the multi-year global loan operations target state, covering people, process and integrating technology
• Support the broader Lending Transformation Program, including implementing the interim control model working with Global Loan Operations and Transaction Management
• Supports planning, directing and coordination of day-to-day activities of LTP Target Operating Model workstream(s) activities
• Identifies stakeholders and key organizations and build and manage relationships.
• Directs the creation of multiple programs of work and manage their alignment to business goals.
• Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
• Leads the identification and drive resolution of issues, including those outside established programs of work.
• Works with stakeholders to ensure program scope definition meets business objectives.
• Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
• Manages multiple teams or a functional area (depending on size of business).
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
• Ensures funding has been approved for the program.
• Ensures all areas of the program are appropriately staffed.
• Ensures program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Ensures vendor performance is monitored and actions taken if performance warrants.
• Maintains appropriate staffing requirements to meet operational needs.
• Exercises shared responsibility for budget, policy formulation and planning.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years’ experience in project management and business analysis
• Must have wholesale lending experience, preference for background in Operations, Risk or Finance function
• Proven record of delivery in process and organizational change
• Possess a strong knowledge of control design and metrics
• Should demonstrate a commitment to quality and attention to detail
• Ability to drive change and effectively manage projects and stakeholders
• Strong organizational leadership and influencing skills
• Proactive, 'no surprises', approach in communicating issues/requests
• Capable of prioritizing and multi-tasking in a dynamic environment
• Strong business analysis, problem solving and analytical skills
• Excellent oral and written communications skills; Must be articulate and persuasive.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Critical thinking and problem solving skills
• Keen sense of urgency and eagerness for ownership
• Works well under pressure and in tight deadlines

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Responsibilities:

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to:

• meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests
• handle VIP arrivals
• manages security issues and any matters concerning guests’ conduct in rooms or public areas
• assists in reception, concierge, reservations, housekeeping operations
• gather feedback and analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue
• supervises and guides the front office team and coordinates the team’s work schedules

Requirements:

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift including PH and weekends
• Schedule (AM:7am-4pm, Aft:2pm-11pm, Night:10pm-7am)
• 5/6 days work week, 9 hours per day including 1 hour break time
• Fully vaccinated

Benefits:

• Annual leaves
• Dental
• Medical
• Insurance coverage
• Night shift allowance
• Meal allowance
• Long year service award
• Service excellence award

Working location at East.

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment.
Our beneficiaries are women aged 18 to 63 from low-income families (living on less than $800 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.

Fundraising and Public Relations Manager/Senior Manager

About the Role

The Fundraising and Public Relations Manager/Senior Manager is a key contributor in achieving the annual fundraising target that enables the organisation’s overall goals to be met. The role helps to ensure that Daughters Of Tomorrow has a steady stream of revenue generation initiatives including but not limited to fundraising events, online campaigns and grant writing. This role is expected to develop and implement fundraising strategies that are aligned to the organisation’s goals and objectives, working closely with the Executive Director to ensure that existing and new programmes are funded properly. This role shall also be expected to represent DOT at engagement sessions and build strong corporate partnerships. As part of the management team, this role shall also support Fundraising Committee meetings and take collective ownership for the successful management of the organization.

Responsibilities

Fundraising & Donor Management

• Expand and grow the donor base including foundations, corporate donors, government grants and individual donors through leads generation, grant writing, relationship building and engagement in support of fundraising strategy defined in the year
• Pipeline management and timely and accurate updates of donors’ giving records in Salesforce system and/or any other systems as required.Manage fundraising campaigns and events with the view to build long-term partnerships with individuals and corporates, and potential long-term volunteering relationships with corporate staff members
• Manage donor relationships including providing accurate and timely grant reporting, engagement of funders in CSR activities, donor appreciation etc
• Work closely with operations to develop effective pitches to raise funds, educating funders on impact funding
• Work closely with Executive Director and Finance to ensure that all restricted and non-restricted funds meet statutory requirements and organisational needs, including and not limited to Charities Act, AML and ATF
• Work closely with Finance and Accounts to ensure quotations, invoicing and tax deductible receipts are done in accordance to governance and compliance requirements
• Oversee the development of all Memorandum of Understanding (MOUs) with corporates and businesses that have expressed interest in raising funds for DOT

Public Relations and Events Management

• Work closely with the Communications team (manager/executive/agencies) and operations team in driving fundraising and communication activities to reach out to “cold markets” and keep engagement strong with current donor base
• Strengthen donor relationship management by planning appreciation gestures including corporate mixers, appreciation luncheons, any event management and relationship building efforts with donors
• Represent DOT as a spokesperson at corporate, networking and fundraising events, social media and media engagements to advance DOT’s mission
• Engage corporates in poverty sensitization workshops and achieve the targeted number of paid engagements in the year
• Plan and execute annual fundraising and public events including International Women’s Day, Mother’s Day Carnival, DOT Gala and DOT Golf Fundraiser

General/Management:

• Build capabilities in fundraising, donor and event management of the Fundraising team
• Highlight new or changing operational needs that require manpower, budgetary and strategic provisions to Head of Fundraising and Public Relations
• Establish good working relationships and collaborative arrangements with the team internally and relevant external stakeholders to help achieve the goals of the organization
• Manage fundraising expense budget in accordance with charity regulations
• Oversee the performance reviews, training and upskilling of existing staff within the team in order that they would be able to fulfill their roles outlined in their job descriptions
• Analyse and report fundraising insights from existing fundraising initiatives
• Drive development and improvement of processes related to fundraising and impact reporting so that efficiency and productivity gains can be attained
• Supporting Head of Fundraising and Public Relations in reporting to the Fundraising Committee when required

Direct Supervisor

• Head of Fundraising and Public Relations

Qualifications

• Singaporean or PR
• Degree in BBA or at least 5 years of relevant work experience in BDM, RM and/or marketing roles

Preferred Skills and Competencies

• Passion to work in social service sector
• Proficient in Microsoft Office, CRM systems, Canva and Google Suite
• Strong spoken and written communication and presentation skills
• Experience in strategic planning and execution
• Able to do ground work, including events execution, data entry, direct liaison and follow ups
• Knowledge in Singapore’s Charities Act preferred
• Conflict management skills would be advantageous
• Strong team player

Job Responsibilities:

• Responsible for driving and executing the construction of buildings and infrastructure.
• Supported by project managers and his/her team collaborates with various stakeholders including architects, engineers, and contractors to make sure that the construction runs smoothly.
• Oversees the planning, execution, and completion of construction projects by relevant building regulations and standards.
• Schedules the construction timelines, coordinates work between various departments, conducts site meetings, and carries out inspections on the building works.
• Chair meetings with clients, consultants, contractors, technical experts, etc. to resolve any design/budget/technical issues that might derail the project delivery.
• Coordinate building inspections by relevant authorities.
• Direct all site activities of site staff, contractors suppliers, etc., and manage the communication between different groups to ensure timely response to project requirements.
• Ensure compliance with building regulations and safety measures.
• Manage and deliver projects within the project timeline and budget, as well as the framework of risk and environmental considerations.
• Manage budgets of construction projects.
• Manage work delivery and resources based on resource allocation and project schedules.
• Review construction progress and address the needs of the stakeholders at various stages of the project.
• Work with design teams to review design solutions and ensure they meet the project budget and timeline.
• Lead and oversees project execution, monitor site progress, and ensure on-time completion of the project
• Project planning and project management
• Liaise closely with subcontractors, architects, consultants, and authorities; set guidelines and provide expertise and supervision to the team.
• Project management, coordination, implementation, execution, control, and completion of specific projects.
• Oversee the planning, analysis, and recommendations in support of project construction planning, implementation, and monitoring work schedules following the master and detailed work program.
• Liaise with consultants for technical issues and coordinate with subcontractors on the site activities.
• Assist in developing and implementing corporate construction policies that support project construction.
• Monitor cash flow projections and report actual cash flow and variance to senior management regularly (monthly/bimonthly)
• Prepare and submit monthly, weekly, and daily progress reports to internal and external stakeholders.
• Lead the planning, execution, and closure of construction projects, ensuring they meet safety, quality, timeliness, and budgetary/financial requirements.
• Provide direction and mentorship to senior/project managers, and project, WSH teams, fostering a collaborative, productive, safe, and high-performance work environment.
• Foster harmonious, positive, and sustainable client, internal and external stakeholders (e.g consultants, government agencies, public, subcontractors, etc) relationships and ensure their expectations, needs, and requirements are met and constantly throughout the whole project life cycle
• Provide technical expertise to the project team throughout the project life cycle to achieve synergy, savings, and productivity.

Job Requirement:

• Degree in Civil/Structural Engineering
• Must have more than 15 years of experience in Civil/Structural Engineering works
• Excellent writing, communication, and presentation skills and strong analytical skills in bilingual
• Equipped with leadership skills in which able to lead the engineers in completing the jobs.
• Able to work 6 days per week at the Site office.
• Experienced in the construction of high-rise buildings of at least 100m high, with deep basement structures.
• Possess excellent leadership, planning, good management skills, interpersonal communication, and negotiation skills to lead a team of engineers and contractors while liaising with peers and colleagues from various departments. Possess the mental and physical stamina to take on numerous challenging tasks while simultaneously meeting high standards and deadlines/vision.
• Bilingual in English and Mandarin to liaise with Mandarin-speaking associates given business communications

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

Position Overview:

We are seeking a highly organized and proactive Project Manager to oversee the planning, execution, and completion of our projects. The successful candidate will play a crucial role in coordinating resources, managing timelines, and ensuring the successful delivery of projects within scope, budget, and quality standards.

Key Responsibilities:

1. Project Planning and Coordination:

• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and budget allocation.
• Coordinate with internal teams, subcontractors, and vendors to ensure all project requirements are understood and executed effectively.
• Identify and allocate resources, including manpower, equipment, and materials, to support project needs.
• Conduct regular project meetings to review progress, address issues, and provide updates to stakeholders.

2. Risk Management and Mitigation:

• Identify potential risks and issues that may impact project success and develop mitigation strategies.
• Monitor project activities closely to anticipate and address any deviations from the plan.
• Implement effective risk management techniques to minimize disruptions and ensure project objectives are met.

3. Stakeholder Communication:

• Serve as the primary point of contact for project stakeholders, including clients, internal teams, and external partners.
• Communicate project status, milestones, and deliverables effectively to ensure alignment and transparency.
• Address stakeholder concerns and inquiries promptly, seeking resolutions to maintain positive relationships.

4. Quality Assurance and Control:

• Establish and enforce quality standards and procedures to ensure deliverables meet or exceed client expectations.
• Conduct regular inspections and quality checks to verify compliance with project specifications and industry standards.
• Implement corrective actions as needed to address any deviations from quality requirements.

5. Budget and Financial Management:

• Monitor project budgets closely, tracking expenses and ensuring adherence to financial targets.
• Review and approve project expenditures, invoices, and change orders in accordance with established procedures.
• Provide accurate and timely financial reports to management and stakeholders as required.

Required Qualifications:

• Bachelor’s degree/Diploma in Engineering, Construction Management, or related fields preferred.
• Proven experience in project management, preferably in the construction or fire protection industry.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.

Preferred Attributes:

• Detail-oriented with strong organizational skills.
• Proactive problem solver with the ability to think strategically.
• Deadline-driven with a focus on delivering results.
• Adaptable and able to thrive in a fast-paced environment.

How to Apply:

If you are a dedicated and experienced Project Manager (or have had prior experience working in an established Project Management Team) with a passion for driving project success and delivering exceptional results, we invite you to apply for this challenging and rewarding position.

Linkgas Engineering is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Develop and execute digital marketing campaigns to enhance digital awareness and engagement of the museum and its offerings and help scale the museum towards mass-personalisation marketing.
• Manage the National Museum of Singapore, Changi Chapel and Museum as well as Reflections at Bukit Chandu websites, overseeing the design and development of any other new system requirements that may affect the websites, particularly integration of CMS (Sitecore) and CRM systems. 
• Lead in digital project management and work with external vendors and internal teams during project and content development, as well as the management of post project follow through such as maintenance and data analysis of results against agreed outcomes. This includes execution of the digital marketing projects for exhibitions and programmes, conducting UX design validation and performing User Acceptance Testing (UAT) to ensure a positive overall user experience.
• Manage media buying and creative agencies on delivering digital campaigns, and monitor effectiveness, finance management and develop contingency strategies when required.
• Manage digital marketing software, produce analytic reports on digital marketing performance across projects to evaluate campaign effectiveness and provide recommendations.

Requirements

• Preferably at least 3-5 years of relevant experience particularly in digital marketing and communications
• Excellent communication, analytical and organisational skills, able to multi-task, and has experience in project management and preferably in government procurement as well
• Strong understanding of digital marketing channels and social media platforms
• Basic knowledge of HTML & website content development, familiarity with SiteCore CMS, Adobe Experience Cloud, Matterport 3D and relevant 3D AR/VR tools a strong plus
• Experience in the implementation and maintenance of interactive and immersive technologies will be advantageous
• Ability to work independently and as part of a team
• Interest in the Arts and Heritage Sector

Applicants will be notified on whether they are shortlisted within 4 weeks of the closing date of this job posting.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Group Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

• Oversea and Manage the Sales Department ensure Daily Sales Operations is updated accurately
• Plan menus, approve sales quotations / prepare all tenders & contract submissions according to the client’s budget and requirements whilst ensuring profitability
• Responsible to create promotions, identify new marketing pipelines/funnels to target new businesses
• Build, expand and maintain sales account database to increase potential business
• Attend Site Inspections / Tender Briefings and Conduct Sales Presentations to Clients
• Respond to customers complaints/feedbacks in a timely fashion
• Supervise & delegate job daily workflow of sales team and to ensure work is on-track and accurate
• Prepare Daily Sales Team reports of (Sales/Success Rates, etc)
• Any other duties assigned by the Directors

Requirements:

• Possess a Diploma / or Trade Certificate in Relevant Discipline
• Strong, Good & Strategic Supervisor for Sales Team
• Possess Good Communication Skills, Be Meticulous, Always Accurate Results Driven
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & able to work Independently
• Strong Desire to own projects and exceed beyond expectations
• Versatility and Ability to find solutions and deliver results
• At least 3 years’ Experience in Sales Related or Catering will be an advantage
• Strong Command: MS Word/Excel, etc

Job Info

• Work in a Pleasant Working Environment
• Work Location: Bedok Industrial
• Commissions Payable
• Attractive Renumeration commensurate with your experience and qualifications
• Good Benefits (Enquire)

Please email updated resume to [email protected] AND WhatsApp to 9857-9292 with:

• COVID Vaccination Status (How many jabs? and/or COVID+ before/when?)
• Last Drawn Salary
• Expected Salary
• Earliest Availability to Start Work
• Earliest Availability to Attend Interview

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

SISTIC is hiring a digital marketer to scale our digital marketing and B2B strategies. In this role, you will be responsible for growing our B2B and B2C audiences and driving revenue for our existing clientele across Asia.

The ideal candidate will be equal parts strategy and execution-driven, and a creative thinker who is passionate about digital marketing and the arts, entertainment and sports industry.

• Create, execute, and optimize marketing strategies and campaigns to deliver action-driving marketing content across channels and tools.
• B2C marketing – manage a portfolio of key marketing clients’ campaigns and budgets, working with internal stakeholders including Client Services and Business Development teams.
• B2B marketing – develop and manage marketing campaigns to promote SISTIC’s products and features.
• Tracking, reporting and analysis – set up goals, analyse performance metrics, consumer and audience behaviours and insights to translate them into marketing strategies.
• Content development around important news, new products and updates.
• Identify opportunities that can differentiate our brand from our competitors, monitor trends, and prospect new digital marketing capabilities that will drive growth.
• Build strong relationship with our media partners and affiliates for strong marketing support.

Job requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred.
• 3 years’ working experience across marketing, public relations/communications, and all areas of digital marketing with strong knowledge in SEM, Google Universal Analytics and/or Google Analytics 4, Marketing CRM /automation and CMS platforms.
• Client management skills or agency experience a plus.
• Strong understanding of the marketing funnel, campaign KPIs, and digital conversion strategies.
• Able to manage tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives.
• Results driven with a keen analytical ability to turn insights into action.
• Strong attention to detail and organizational skills with excellent communication, copy writing, presentation, management, and interpersonal skills.
• Creative problem-solving skills and a flexible, can-do mindset.
• Proactive, self-motivated and take ownership of initiatives with limited oversight
• Strong communications skills and, ability to translate technical information to non-technical audiences.
• Design experience a plus.

• Provide casework management and counselling service for clients
• Provide information and referral service
• Conduct intake and risk assessment of cases
• Plan, organise and manage programmes to meet clients’ needs
• Provide group work service
• Conduct community outreach and organise community development
• Network with other organisations to galvanise resources for clients
• Provide supervision to a team of staff

Candidate Requirements

Technical Competencies:

• Degree in Social Work or Counselling
• 6 yrs of relevant work experience
• Experience in supervision
• Strong command of English language and writing skills
• Strong interpersonal skills
• Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of needs, establishment of

intervention plans, working with and linking with various community partners, planning and

evaluation of programmes, management and supervision of staff

Preferred achievements / characteristics:

• Diligence, integrity and resilience
• Passion for social work

We appreciate your patience to allow us time to process the high volume of applications.

Only short-listed candidates will be contacted for an interview.

• Support on financing transactions, including general corporate banking finance work, syndicated and bilateral credit facilities, global financing, corporate lending (secured or unsecured), sustainability linked and green financing, syndicated financing and structured financing.
• Support (inception/negotiation/litigation) on trade finance transactions, documents and instruments, including bank guarantees, opening, discounting and negotiation of LCs, SBLC’s, BoE and other trade finance instruments, master discounting agreements, silent confirmation agreements, repo-financing agreements, factoring programs, securitization program and supply chain financing.
• Pre-export financings, prepayments, advanced payment facilities, documentary credits, limited recourse discounting agreements, CMAs, SMAs, credit insurance.
• Knowledge of UCP600, ISP98 and URDG758.
• Knowledge of financial securities regulation including trading in FX and fixed income (cash and/or derivatives, i.e., forwards, NDFs, bonds, repo’s, options).
• Knowledge of EMIR regulation and related documents.
• ISDAs and related documentation.
• Experience/ knowledge of derivatives and/or carbon trading and financing would be a plus.
• Sustainability/carbon solutions: Availability to be involved in sustainability-related matters and projects, including transactions negotiated by carbon solutions platform.
• Ad hoc project or other regional work based on work capacity to assist Global Financing, Sustainability and Carbon Team.

• Manage the use of external law firms and related costs.

Reporting to the MEP Construction Manager, the candidate will be accountable for ensuring the Electrical Subcontractors perform their scope of work in the strictest compliance with the contract documents.  This role is focused on managing the Electrical Subcontractor field installation details for a large complex data center project, having stringent technical requirements.  

It is expected that the candidate will be a very detailed individual with extensive previous experience working as an electrical site manager or construction manager on data center projects.  There will be a significant amount of “hands-on” work coordinating approved design documents and ensuring installed work in the field comply with such documents.  The candidate must have excellent Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, and vendors and immediately establish trust and confidence in his/her ability. 

Job description:

• Develop a comprehensive understanding of the (drawings and specifications), phasing plans, Electrical systems interrelationships, construction sequencing and project schedule.

• Facilitate problem solving, as may arise, between Mechanical, Electrical and CSA subcontractors during construction.

• Log and post all Electrical changes and as-built information on field drawings. Provide such information to VDC team so such information can be incorporated into the final virtual model.

• Direct, monitor and control the activities of Electrical Subcontractor.

•  Interface with the Fortis Construction Pte. Ltd. Owner Furnished Equipment (OFE) manager for all client provided equipment.

• Liaison with the Electrical engineering consultant, supervisory engineers, Inspectors and relevant staff

• Implement the Fortis Construction Pte. Ltd. cloud based QA/QC program for the Electrical scope of work.

• Ensure that Electrical Subcontractors adheres to relevant Quality documentation/records.

• Assist in the testing and commissioning of Electrical equipment

• Manage Electrical site supervisors in respective areas

Reporting to the MEP Manager, the candidate will be accountable for insuring the Electrical Subcontractors performs their scope of work in the strictest of compliance to the contract documents.  This role is focused on managing the Electrical Subcontractor field installation details for a large complex data center project, having stringent technical requirements.  

It is expected the candidate will be a very detailed individual with extensive previous experience working as an Electrical Manager on data center projects.  There will be a significant amount of “hands on” work coordinating approved design documents and insuring installed work in the field are in compliance with such documents.  The candidate must have excellent Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability. 

Job description:

• Develop a comprehensive understanding of the (drawings and specifications), phasing plans, Electrical systems interrelationships, construction sequencing and project schedule.

• Facilitate problem solving, as may arise, between Mechanical, Electrical and CSA subcontractors during construction.

• Log and post all Electrical changes and as-built information on field drawings. Provide such information to VDC team so such information can be incorporated into the final virtual model.

• Direct, monitor and control the activities of Electrical Subcontractor.

•  Interface with the Fortis Construction Pte. Ltd. Owner Furnished Equipment (OFE) manager for all client provided equipment.

• Liaison with the Electrical engineering consultant, supervisory engineers, Inspectors and relevant staff

• Implement the Fortis Construction Pte. Ltd. cloud based QA/QC program for the Electrical scope of work.

• Ensure that Electrical Subcontractors adheres to relevant Quality documentation/records.

• Assist in the testing and commissioning of Electrical equipment

• Manage Electrical site supervisors in respective areas

Reporting to the MEP Construction Manager, the candidate will be accountable for insuring the Mechanical Subcontractors perform their scope of work in the strictest of compliance to the contract documents.  This role is focused on managing the Mechanical Subcontractor field installation details for a large complex data center project, having stringent technical requirements.  

It is expected the candidate will be a very detailed individual with extensive previous experience working as an Mechanical Site Manager or Construction Manager on data center projects.  There will be a significant amount of “hands on” work coordinating approved design documents and ensuring installed work in the field are in compliance with such documents.  The candidate must have excellent Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability. 

Job description:

• Develop a comprehensive understanding of the (drawings and specifications), phasing plans, mechanical systems interrelationships, construction sequencing and project schedule.

• Facilitate problem solving, as may arise, between Mechanical, Electrical and CSA subcontractors during construction.

• Log and post all mechanical changes and as-built information on field drawings. Provide such information to VDC team so such information can be incorporated into the final virtual model.

• Direct, monitor and control the activities of the Mechanical Subcontractor.

•  Interface with the Fortis Construction Pte. Ltd. Owner Furnished Equipment (OFE) manager for all client provided equipment.

• Liaison with the MEP engineering consultant, supervisory engineers, Inspectors and relevant staff

• Implement the Fortis Construction Pte. Ltd. cloud based QA/QC program for the mechanical scope of work.

• Ensure that Mechanical Subcontractors adheres to relevant Quality documentation/records.

• Assist in the testing and commissioning of mechanical equipment

• Manage mechanical site supervisors in respective areas

Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

We are seeking a dynamic Manager to join our newly established GTM and Commercialization team within the VAS organization. This team is dedicated to expanding VAS revenue growth in the Asia Pacific region, by making VAS products easier to buy and sell.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is perfect for those who thrive on variety and enjoy tackling new challenges each day, and not seeking a routine job profile. Given the small size of our team, the role requires a high degree of flexibility and adaptability to handle different types of work. The ideal candidate should be proficient with numbers, have a firm grasp on business fundamentals, and possess strong interpersonal skills.

If you enjoy a dynamic work environment, have an aptitude for numbers, and have a keen understanding of what drives business success, I would love to hear from you.

Primary responsibilities:

• Sales Pipeline Tracking and Management: Oversee the sales pipeline, ensuring it aligns with our commercial goals. Regularly monitor and manage sales progress and outcomes, identifying bottlenecks and opportunities to optimize the sales process. Your role will be pivotal in driving revenue growth through effective pipeline management.
• Training and Education of VAS Specialist and Generalist sellers: Partner with functional teams to develop and deliver training programs that not only enhance the skills and knowledge of sales teams but also instill a deep understanding of our commercial objectives. Equip the team with the necessary tools and strategies to effectively sell our VAS products, thereby contributing to revenue growth.
• Data-Driven Sales Targeting: Create and maintain robust sales models that use data to identify key sales targets within the VAS organization. Your role will involve using these models to drive sales strategies that are aligned with our commercial goals, ultimately contributing to revenue growth.
• Data Analysis and Insights: Leverage data to drive strategic decision-making across the organization. Provide key insights on product utilization, client demographics, sales trends, and potential growth opportunities.
• Cross-Functional Collaboration: Work closely with internal functions to drive alignment on commercial goals and strategies. This includes facilitating effective communication and collaboration between teams to ensure a One Visa approach to achieving our commercial objectives.
• Influencing VAS Policies and Procedures: Take a proactive role in influencing VAS policies and procedures to make it easier to sell our products. This will involve understanding the barriers to sales and working to remove these through changes to policies and procedures.
• Commercial Strategy Development: Work closely with the team leader to support the development and implementation of commercial strategies for VAS products.

Team Summary 

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure and new client onboarding.

What a Sr Consultant, CS Onboarding & Advisory Services does at Visa: 

CS Onboarding & Advisory Services is a team of specialized project and program managers providing high touch support for strategic projects and non-routine client requested initiatives which would benefit from Visa technical expertise.

This position serves as Visa Project Manager (PM) for implementation services provided to Clients with specific focus on new client onboarding (including fintechs), strategic, multi-market and multi-solution and multi-phased projects. Depending on the complexity of the project, the PM may perform an additional role of an Advisor and deliver consultancy services to the client.

This is an individual contributor responsible for high-touch delivery while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a critical touchpoint with Visa Clients, to ensure the implementation is executed successfully with a Go Live objective.

In this role, you are expected to:

• Lead and execute Visa client projects across new client onboarding and strategic client projects to ensure customer expectations are exceeded while maximising Visa Solution adoption and implementation in parallel to product developments and a changing landscape 
• Drive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challenges
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality
• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Set priorities, influence others, manage client expectations and multi-task under tight deadlines 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 
• Orientation towards quality enhancement and process improvement; proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives 
• Coordinate internal Visa resources to ensure delivery on commitments 

Why this is important to Visa:        
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of: 

The team will continue to define and improve the service experience for new client implementations for all new client types to develop & provide deeper levels of support to meet new client needs. This will include phasing project plans to encourage the adoption of more Visa solutions at the time on client onboarding.

The team will implement strategic or complex client projects requiring enhanced support which may include regional client projects spanning multiple markets, bundled solutions requiring a phased approach incorporating multiple stakeholder and multi-phased projects.

The team will provide advisory services for project use cases or clients that requires a deeper level of technical support, as part of a comprehensive service offering that Client Services is offering as part of onboarding.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description & Requirements

Working for Excelpoint

You will be given the opportunity to be exposed to a wide range of services, industries, clients, products, regions and nationalities. The career growth of each employee and the success of Excelpoint are of utmost importance to them. We are happy, excited and proud to see our people pave their successful careers in the company as we have the best people in the industry. Through our products, services and innovative solutions, many principals, clients and customers are positively benefited by our energetic and committed teams. Join us today if you are ready to “Empowering Future Technology.”

Our People in Excelpoint

We believe in a diverse & inclusive workplace thus our employees come from various cultures and ethnic backgrounds around the world. Our mindset is to value-adding in every piece of work that we do for our stakeholders. We work in collaboration among all with great passion, trust, commitment and integrity at the highest level of conduct and ethics. We strive towards digitalization and innovative work solutions.

As a successful candidate, you will:

· Be responsible for creating business opportunities with potential customers in Singapore and ASEAN region

· Provide technical support to customers throughout the R&D cycle till completion

· Drive design win and demand creation revenue for the company

· Conduct technical product training for internal/external customers

You are likely to be:

· Degree in Electronics or Electrical Engineering or equivalent

· Minimum 3 years of FAE working experience in a semiconductor distributor or manufacturer environment

· Demonstrate strong technical proficiency in Microcontrollers, Power management and Analog systems

· Previous involvement in a semiconductor distributor or research and development (R&D) environment, especially with hands-on experience in Microcontroller and Power design is an added advantage

· Capable of working both independently and as a collaborative team player

· Good command of English, communication and interpersonal skills

· Ability to travel for business trip

Responsibilities

Clinical Board:

• Provide secretariat support for Clinical Board meetings.
• Compile papers and presentations for circulation to members.
• Attend meetings and record minutes.
• Submit minutes for review, amendment, and approval.
• Maintain a register of outstanding matters and engage stakeholders to ensure actions are taken.
• Research and draft strategic papers and presentations for the Clinical Board.

Strategic Committees:

• Provide secretariat support to strategic committees, including the Clinical Governance Committee, Clinical Services Development Committee, and Clinical Manpower Planning Committee.
• Lead the preparation of discussion papers and presentations.
• Provide administrative support, including managing appointments, scheduling meetings, and setting agendas.

Clinical Board Committees and Workgroups:

• Lead administrative support for committees and workgroups.
• Prepare discussion papers and presentations.
• Review and standardize administrative and clinical governance policies to ensure consistency in patient-centered and evidence-based care.

Project Management:

• Assist with special projects as directed by the Chair or Assistant Director.
• Develop and implement plans to meet project requirements.

Job Requirements:

• Bachelor’s Degree in any field
• Minimum 8 years of relevant experience, preferably in healthcare.
• Excellent interpersonal, organizational, and analytical skills.
• Strong project management skills.
• Excellent writing and presentation skills.
• Ability to maintain a big-picture perspective while understanding institutional constraints and challenges.
• Ability to supervise and motivate people.
• Self-motivated, creative, and passionate about contributing to the regional healthcare system.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

We are seeking an Senior HR Generalist who will work closely with various departments in driving HR operational excellence for the company.

We are a growing company. We are people oriented and we take care of all our staff. We provide lunch and staff discount as well as other benefits.

• Handling Staff Payroll
• Responsible for administration, analyze compensation surveys and obtain all necessary information to prepare compensation proposal and budgets.
• supporting an employee's onboarding and offboarding cycle.
• Advice employees on personnel issue, including compensations and benefits policy.
• Prepare letters for emplyees as and when, e.g.: confirmation letter, acceptance of resignation,
• Support on the HR policy and procedure establishment and improvement.
• Ensure that all employee relations issues are properly identified, reported, investigated, and resolved.
• Ensure all HR practices; records, etc. are in full compliance with statutory requirements.
• Post Job vancancies at different job portals, shortlisting and arrange interview for both candidates and hiring managers.
• Build rapport with other outlets admin/operations team.
• Responsible for completion and submitting of surveys from government statuary board.
• Support recruitment in doing online job posting, shortlisting potential candidates, arrange job interview for candidates and hiring managers.
• Participate in other HR projects, programs or activities, as assigned.

Requirements:

• Candidate must possess basic computer skills and be able to use Microsoft Excel, Word and Powerpoint.
• Positive working attidude and positive mindset. Can do spirit.
• Result oriented
• Good interpersonal and communication skills
• Good writing skill
• Tact savvy
• Be able to speak multible languages will be an advantage
• No prior experience are also welcome to apply

This incumbent will be responsible for developing one or more software components that are part of a backend system and will be involved in the software development lifecycle, from the definition of requirements to design development and testing.

Duties and Responsibilities:

• Works with multi-disciplinary team to understand system/application requirements
• As part of a team, develops software solutions that meet client’s needs and perform as designed
• Capable of applying technical best practices to all projects
• Consistently improves skills in order to deliver high-quality output and gain increased responsibility
• Communicate professionally with clients and internal staff to identify needs and evaluate solutions
• Willingness to explore new technologies, learn new concepts and share ideas with others

Knowledge, Skills and Abilities:

Experience handling multiple tasks while meeting deadlines

Ability to thrive in a team development environment while also being able to work independently

Basic understanding of the benefits of the various design methodologies and object-oriented environments

Technical Skills and Experience:

• Recognised Degree in Computer Science, IT or Engineering with a minimum of 5 years of relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentation;
• Extensive experience in analysing requirements, designing and delivering complex enterprise applications (Java/J2EE) and database application interfacing (JDBC, SQL);
• Knowledge of Application Server (WebSphere/WebLogic etc) and Messaging
• middleware (IBM MQ, RabbitMQ etc) is mandatory
• In-depth experience working in Pl/SQL and EJB programming is mandatory.
• Mandatory to have at least 2 years of hands-on working experience in Business
• intelligence Applications, preferably IBM Cognos Analytics:

o Hands-on experience in writing stored procedures and implementing the same

in Cognos framework manager.

o Creating, enhancing and maintaining Framework Manager models to support

business requirements.

o Create ad hoc reports and cubes for the internal Business Intelligence team and

external customers.

• Knowledge of UI development through ExtJS or equivalent will be an advantage.
• Knowledge of continuous integration using Genkins and SonarCube will be an advantage
• Knowledge of any ETL products and Datawarehouse concepts will be an added advantage.
• Able to work well independently as well as in a team; and
• Good written and verbal communication skills in English.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.