Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

JOB DESCRIPTION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENTS:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills

• Regional Role
• Excellent Welfare and Benefits

About Our Client

Headquartered in United Kingdom, our client is an exhibitions leader working with top fortune 500 organizations coupled with industry disruptors within the technology sectors.

Job Description

• Develop and execute comprehensive marketing strategies for technology events and exhibitions to increase brand awareness and engagement.
• Collaborate with cross-functional teams to ensure seamless coordination of event logistics, including booth design, collateral creation, and promotional materials.
• Conduct market research to identify key trends and opportunities, providing insights to shape event strategies.
• Create and manage pre-event, on-site, and post-event marketing campaigns to maximize ROI.
• Collaborate with external vendors and partners to enhance our presence at events and leverage co-marketing opportunities.
• Establish and maintain relationships with event organizers, sponsors, and industry influencers to enhance our visibility in the technology sector.
• Analyze and report on the performance of marketing initiatives, identifying areas for improvement and optimization.

The Successful Applicant

• About 4 years of Marketing experience ideally within the events or exhibitions space
• Excellent project management and organizational skills, with the ability to handle multiple priorities simultaneously.
• Exceptional communication and interpersonal skills to collaborate effectively with internal teams and external partners.
• Proficient in marketing automation tools, CRM systems, and analytics platforms.

What's on Offer

The successful candidate will embark with a company that prides themselves as an employee-first organization. The organization continues to grow their market share regionally and locally, constantly disrupting the events and exhibitions space.

Job Scope:

• Handle patient admission
• Register patient and family members
• Assist in making appointment for patient
• Simple admin job
• Provide customer service
• Attended to enquiries
• Direct visitor to their destination
• Answer phone enquiries when needed

Requirements:

• Min GCE 'N/O/A' Level / NITEC
• Simple Microsoft knowledge
• Able to work in a fast paced environment
• Good communication skills

Interested Applications, Please send a detailed resume with photo attach to [email protected]
Please state your expected salary and reason for leaving for all previous employments.

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Company’s Profile

A leading and established local company specializing in Geotechnical Engineering, and provides total solution for Geotechnical Instrumentation & Monitoring, Instrumentation Sales & Distribution and Soil Investigation & Laboratory Testing Services.

Location: Project Sites (Singapore)

Working Hours:

• 5 Days Work Week
• Mon to Fri, 9am-6pm

Benefits:

• Basic
• Variable Bonus

Responsibilities:

• Development and testing of Fibre-optics Geotechnical Instrumentation Systems, deployments, calibration, verification, etc.
• Involve in implement business plans including market analysis, growth strategy, sales projections and budgets
• Provide clear direction and leadership on all project operations and activities such as the plan, schedule, scope, and budget related to fibre-optics
• Provide technical support to systems once into operation after commissioning
• Conduct troubleshooting of Optical Nodes and instruments
• Involve in promoting products and services, and to liaise with clients, consultants, contractors and vendors to establish project requirements, restrictions and responsibilities
• Identify and develop strategic partnerships with complimentary service providers and Fibre-optics manufacturers, locally and internationally

Requirements:

• At least a Degree in Civil Engineering or Geotechnical / Instrumentation related field
• Preferably possess minimum of 5 years project management experience related to Geotechnical Instrumentation (Fiber-Optics)
• Candidates with adequate knowledge from the below will be highly advantageous:

1. Fiber Bragg gratings (FBG)
2. Stimulated Brillouin Scattering
3. Raman Scattering
4. Distributed Fiber Optic Sensing Technology
5. Brillouin optical time domain reflectometer (BOTDR)
6. Brillouin optical time domain analysis (BOTDA)

Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

The Manager of Human Resources shall serve as a business partner to all departments in areas such as strategic Human Resources planning, Compensation & Benefits, Employment Legistration, Performance Management, Career Planning and Training & Development.

You are required to have a deep understanding on the operations of the company and work closely with all business units to ensure compliance.

• Remuneration: $6,000 - $6,500
• Working hours: Monday to Friday
• Location: Walking distance from City Hall MRT

Responsibilities:

• Manage full spectrum of HR functions.
• Identify and develop talents through the talent acquisition process.
• Develop programs, policies and procedures to ensure existing HR practices are in compliance with the Employment legistration.
• Involve in HR administration, salary and benefit programs, communications program and employee relations activities.
• Key liaison with union.
• Strong vendor-management experience.
• Maintain a cordial employee relations climate by counselling employees, development and administrating various employee relations activities and promoting communications between employees and management.
• Oversee the manpower requisition and deployment for service partners and contract partners.
• Administering Group insurance plans.
• In-charge of work passes processes for foreign employees.

Requirements:

• Degree in Business specializing in Human Resource Management or equivalent.
• At least 4 years of experience in full spectrum of HR.
• IHRP-certified.
• Industrial relations experience will be an added advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8306 8603 for confidential discussion.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R23116335 | Poh Sook Hooi, Amanda

• Stable organization with strong expansion goals
• Transparent and people-driven culture

About Our Client

Our client is a European MNC that specializes in manufacturing and distributing electronic components which is well-used within the manufacturing industry. The organization as a global presence and has regional headquarters in Europe, the US and in Asia. They are currently looking for a Finance Manager to lead their finance and accounting operations here in Singapore.

Job Description

• Oversee routine accounting and reporting tasks, including month and year-end reporting, monthly financial and cash-flow forecasting, and annual budgeting.
• Handle tax reporting and filing responsibilities.
• Manage risk, including insurance collaboration with HQ, and handle claims in communication with the insurance company.
• Ensure adequate financing for operational and investment needs, collaborating with both HQ and local finance institutions.
• Execute monthly and annual financial closing procedures (P&L, B/S, Cash-flow), coordinating with local authorities and external auditors.
• Enhance Finance processes related to transactions (AP/AR) to boost productivity and control.
• Take ownership of and drive continuous improvement initiatives within the Finance department.
• Lead and develop the Finance Team, setting team and individual goals, implementing employee development plans, and providing coaching.
• Serve as a Finance Business Partner to the Managing Director.

The Successful Applicant

• Possess a minimum of 8 years of working experience with a focus on accounting, tax, and controlling.
• Have experience in tax, customs, and Transfer Pricing issues related to cross-border transactions.
• Demonstrate good knowledge of manufacturing and supply chain processes and their financial implications.
• Familiarity with ERP systems, with specific knowledge of Navision and SAP being advantageous.
• Understanding of International Financial Reporting Standards (IFRS).
• Strong analytical skills.
• Exhibit a strong sense of responsibility and the ability to work independently.
• Uphold a strong sense of integrity.
• Embrace a proactive and hands-on attitude.
• Demonstrate a willingness to take on new challenges.
• Function well as a team player with good communication and leadership skills.
• Possess the ability to lead and develop teams.

What's on Offer

• Stable organization with strong expansion goals
• Transparent and people-driven culture

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Description

• Assist in daily school operations and any ad-hoc duties as assigned
• Administration work
• Handle and process all enrolments and registration
• Handle & follow-up customers' enquires
• Liaise with Mandarin speaking associates on handling daily school operations

Job Requirements

• Customer Service-oriented, patience and able to handle children.
• Able to work in weekdays evening, weekends and public holiday

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Attractive Sales Incentive Programme
• Collaborative Learning Environment

About Our Client

My client is widely known as an Electronics Trader - with presence across the Europe and Americas. With its Headquarters established in Shenzhen, my client is looking to expand its presence in Southeast Asia, establishing its presence firstly in Singapore.

Job Description

• Develop new businesses across the Electronics industry
• Liaise closely with the HQ to keep updated of current market trends and news across SEA regions
• Establish strong relationships with existing and new clients, by introducing my client's services and businesses to the market

The Successful Applicant

• About 3 years of B2B work experience in the relevant industries of Industrial Circuits (IC) - electronic components and chips
• Familiar with the dynamics and trends of Electronics Traders/Distributors to target relevant and potential customers in the market
• Comfortable with a strong hunter role - utilising existing contact network to bring in new customers

What's on Offer

This is an opportunity for you to expand your portfolio in the Electronics Distributor/Trader industry - with huge growth development and regional outreach. You will be a pioneer of establishing presence in Singapore and SEA markets, with a brand that has demonstrated commanding presence in overseas markets.

Location: Lower Delta

Work Pattern: Mon-Fri: 8.30-5.30. Sat: 8.30- 12.30 (work 1 sat, off 2 sat, based on rotational basis)

Responsibilities

• Provide sales support to the Sales Team and undertake the following primary tasks and duties with due diligence:-
• Prepare quotations, service memo and invoices to customers
  • Maintain and file documents records
  • Handle general call enquiries
  • Maintain customer database record
  • Covering of colleagues duties as and when necessary (inter-department)
  • Performs purchasing roles
  • Assist in sourcing of product
  • Monitor customer satisfaction/dissatisfaction
  • Prepare and monitor Progress Claims and Subcontractor Payment;
  • Prepare and update project progress
  • Prepare and report on progress, during weekly meeting
  • Prepare Risk Assessment, Permit to work forms and scheduling for project
  • Any other ad-hoc administrative works as assigned by the respective head.

Requirements

• Min GCE O Levels
• Well verse in Microsoft Outlook, Powerpoint, Excel, Words
• Have knowledge in working with EQO system such as SAP, Ezy... etc
• Can speak and write English
• Willing to learn and work in fast paced environment.

Interested candidate, please send in your resume to: [email protected]

Tan Yueh Hua Karen

People Profilers Pte Ltd

EA License Number: 02C4944

Registration Number: R1658726

Job Duties:

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Requirements:

• Min. 2 years of relevant working experience in related field
• Management or supervisory experience will be an added advantage
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications

Job Scope:

• Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed
• Attend to Walk-In / phone enquiries
• Proper maintenance of patients' records

Requirements

• Min N Levels/O Levels/NITEC / A Levels/Dip
• No exp needed, Training provided
• Able to start work immediately

Interested candidates, please send your updated resume to [email protected]

Huang Jingsheng Kevyn
Recruit Express Pte Ltd
Company EA License number: 99C4599
Personnel EA License number: R1333338

Recruiter Ref code: #HKH

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

OVERALL JOB PURPOSE

• To lead all aspects of F&B strategies, concepts, designs, food quality and costing as well as service levels of all F&B services offered by the Singapore Flyer.
• To work with various stakeholders and manage the entire F&B operation with inspiring, seasonal and festive menus in the outlets and events, caters to a wide variety of clientele and visitors at Singapore Flyer.
• To develop and maintain Singapore Flyer’s unique service quality standard and propositions that reflect the brand value of the iconic attraction.

DUTIES & RESPONSIBILITIES

• Assist the management in providing creative direction on restaurant design/new concepts, including interior and theme designs for all new or existing concepts.
• Take a lead in F&B design role with internal and external stakeholders for the improvement of F&B operations.
• Train and grow the F&B operations in the area of food quality, service quality and cost control.
• Uplift and manage the overall F&B offering of Singapore Flyer, this includes the F&B tenants and external caterers.
• Provide requirements and supports for the sourcing and recruiting of F&B management and talent, supports and recommends appropriate career development.
• Manage the financial performance, operating cost and development budget for F&B operations.
• Ability to effectively balance being a Strategic Business Partner with being a hands-on leader.
• Flexibility and adaptability at times with demanding schedule in meeting the business needs.
• Other ad-hoc duties as and when assigned by management.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Degree in F&B, Hospitality or equivalent experience
• 10 - 15 years of F&B management in F&B industry with a minimum of 7 years in a leading role.
• Must be well versed in Microsoft 365
• Excellent communicator with outstanding ability to engage customers and ensure a great dining experience
• Leadership skills, hands-on mindset to problem solving.
• Knowledge of SFA regulations
• People manager with the ability to foster positive working relationships
• Ability to promote best practices and set high standards of F&B excellence throughout the region
• Possess a high level of professionalism and integrity
• Bilingual

Responsibilities:

• Establish long-term connections with clients.
• Develop and promote new business prospects.
• Examine loan applications, evaluating risk and reliability.
• Work closely with the underwriting and credit departments.
• Maintain an understanding of the company's products and services.
• Represent the company at business conventions and networking events.
• Constantly monitor market developments and adjustments in the financial industry.

Requirements:

• Bachelor or Business Administration/ Banking & Finance or equivalent
• At least 3 - 5 years’ sales experience in corporate/ SME loans
• A track record of success in loan sales and business loans

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Objectives

• Technical Delivery Manager (TDM) is responsible for Technical delivery of projects spanning multiple upstream and downstream applications. Delivering projects with Bank’s project SDLC guidelines while managing issues, risks, dependencies and project change will be core competencies to the role.
• TDM is responsible to ensure that project produces the required deliverables with quality as per the defined functional and non-functional requirements, within the specified boundaries of time and cost.

Key Responsibilities

• Coordinate preparation of technical project plan for ITC, reporting to Lead TDM
• Manage Pre ITC activities for existing enhancement and new system implementation
• Manage project Business and Technology stakeholders, e.g., escalation, expectation, conflict, scope changes, etc.
• Anticipate, capture and manage overall implementation level risks and issues, track risk aging
• Own and drive resolution and escalate risks and issues in a timely manner
• Prepare overall implementation plan taking inputs from all stakeholders including technology. business, operations and co-ordinate execution by respective application teams
• Partner with stakeholders in ensuring System Development Methodology is followed
• Measure, monitor and report implementation progress to stakeholders
• Review and assess changes and impact to timeline & cost
• Key point of contact for all RFP related tasks and requirements
• Secretary for PWC meetings and PW workshops for their module/project
• Ensure teams work in a collaborative environment
• Manage all changes to the agreed scope of work

Key Requirements

· At least 5 years’ Experience of multi-country Private Banking system implementation/projects

· Private bank functional and technical understanding is must

· At least 10 years of experience in every stage of software development lifecycle. Relevant Technical & PM certification will be plus including knowledge of technologies like J2EE, Oracle, Unix, MQ etc

· Experience in effective planning, execution, monitoring End-to-end technical activities and reporting to senior management

· Experience in managing Technology vendor and Business stakeholders from various ASEAN countries and have appreciation of local IT regulations

· Highly effective communicating with technical and non-technical stakeholders.

· Good problem solving and analytical skills

· Degree in computer science or related professional/technical qualification will be advantageous although not mandatory

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities

Oversee operations in an auto service unit to ensure compliance with quality standards

Contact clients and convince them to bring vehicles to their unit for repairs

Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs

Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs

Conduct price negotiations with clients to reach a favorable bargain for both management and client

Oversee the hiring and training of an effective auto service team

Maintain accurate record of all accounts and relevant financial information

Requirements

Prior experience in the field of auto servicing

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

· Liaison person for council members, trustees, and office holders matters.

· Coordinate events that Council Members attends locally and overseas, prepare pre and post meeting notes and follow up action.

· Organise and coordinate annual general meeting, elections and follow up actions.

· Coordinate various committee meeting with internal and external stakeholders, on yearly activities calendar, minutes taking and follow up actions.

· Prepare AGM notice and process, announcements and the proceedings of AGM, minute taking, submitting annual returns and update constitution changes.

· Work with stakeholders to finalise the Outstanding Volunteers. Friends, Committees, Students Chapters and Special Recognition Awards.

· Planning and co-ordinating the event and the awards presentations, event venue, catering, activities, fun and games with internal and external stakeholders.

· Support Awards Committee to call for Nominations, updating the entries, shortlisting, selection, and coordination of the Awards ceremony.

· Co-ordinate various awards, community services and inter professional games with internal and external stakeholders.

Required Competencies:

· Preferably degree in business, communication, and event management

· 5 years relevant experiences in administration, and event management

· Strong Microsoft Office Skills, Minutes Writing and Language Proficiency

· Excellent Communication, Planning and Event Organising Skills

· Good time management and ability to work well with vendors and stakeholders.

What you’ll be doing

• Engage with customers to address inquiries, provide information about Halal products, and ensure customer satisfaction.
• Collaborate with the manager to implement and maintain quality control measures in the butchery.
• Stay updated on Halal certification standards and regulations.
• Address customer inquiries and concerns related to Halal products.
• Regularly inspect and maintain butchering equipment to ensure safety and efficiency.
• Report any equipment malfunctions and arrange for repairs.
• Cut Meat.
• Train new team members in collaboration with the Butcher Manager.

Responsibilities

• Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue.

• Provide tactical and strategic recommendations based on ITSM key performance measures.

• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.

• Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.

• Responsible for facilitation and response of all major incidents impacting Business applications and Infrastructure Services on a 24/7/365 basis.

• Ensure that incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer / business service.

• Ensure documented processes are followed and Incident Communications are accurate, sent out in a timely, effective and efficient manner meeting SLA commitment.

• Managing/Hosting incident recovery bridge lines as appropriate for high priority and major incidents

• Conduct continuous process improvement for the Incident Management Life Cycle and Incident Postmortem process.

• Provides input to Problem Management for the analysis of Incident data and identification of trends.

• Analyze the cause of the reoccurring incidents by following the problem management methodologies.

• Analyze data in the ticketing system periodically and identify possible chronic incidents that should be considered for problem management.

• Manage root cause analysis between cross functional technical and business teams.

• Provide key input into Service Operations’ strategy and be responsible for identification and implementation of continuous improvement opportunities.

Requirements

• Master’s or bachelor’s degree in information technology, Computer Science, Manage Information Science or equivalent.

• Strong Banking knowledge - Front, Middle or Back Office Operation knowledge relating to Corporate, Institution and/or Transaction Banking Business.

• Min. 10 years of working experience in a bank in Asia Pacific within Technology department.

• Strong Technology, Application, and Infrastructure knowledge. Prior experience in establishing and driving Technology Support Strategy and operation management are good-to-have.

• Strong experience in IT service Management and support operation management.

• Strong experience oversight or managing outsource / offshore support service delivery structure and operations.

• Strong experience with ITSM processes across Incident, Problem, Change and Release Management.

• Strong experience in ServiceNow or other workflow / request management tools.

• Strong experience / proficient with end-to-end Technology spectrum (apps and infrastructure), including common infrastructure (cloud or on-prem) and associated control / monitoring tools.

• Good understanding of application control / monitoring tools.

• Proficient with MAS TRM, Outsourcing and TVRA requirement.

• Good to understand MAS guidelines and banking act.

• Proficient with regional central banks governance requirement is preferred.

Licence No: 12C6060