A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Duty Manager

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Job Description:

· Possess extensive experience in Life Insurance, Healthcare, Banking & Financial Services.

· Work closely with Product Managers, Technical Architects, and developers to understand complex products in the Wealth management and securities domains.

· Act as the Single Point of Contact for TCOE for all test-related matters.

· Manage a team of 10 testers, assigning tasks, providing guidance, and conducting performance reviews.

· Work extensively in Agile methodologies, utilizing tools such as Jira, Jama, and HP ALM.

· Hands-on experience with Selenium for automation testing.

· Develop relevant frameworks in Automation, including BDD with Cucumber, TestNG, and Page Object Model.

· Extensive experience in testing mobile applications (IOS, Android) and web applications.

Qualifications:

· Bachelor’s degree in Computer Science/Engineering or related field.

· Proven 9+ years of experience in software testing with a focus on automation.

· Strong expertise in wealth management, securities, and financial services.

· Manage resource allocation and testing budget to meet testing deadlines.

· Work on Automation frameworks using Selenium for web applications, maintaining the test suite and adding test scripts for Mobile and Web applications in each sprint using BDD cucumber framework.

Responsibilities

• Project Leadership & Management: Oversee end-to-end project lifecycle, from planning to execution, ensuring timely delivery and adherence to quality standards.
• Process Re-engineering: Conduct comprehensive business analysis to identify opportunities for operational enhancements and process optimization, lead process re-engineering efforts, and implement changes to streamline workflows.
• System Improvements: Collaborate with cross-functional teams to assess, recommend, and implement system upgrades or replacements to optimize banking operations.
• Stakeholder Management: Manage stakeholder expectations and effectively communicate project goals, progress, and outcomes to key stakeholders, fostering strong relationships with internal and external partners.
• Risk Management: Proactively identify and mitigate project risks, ensuring successful project delivery within scope, budget and schedule.
• Team Collaboration: Work closely with cross-functional teams to gather requirements, fostering a collaborative environment, providing leadership to achieve project objectives while ensuring alignment with business goals and regulatory standards.

Requirements

• Proven experience as a Project Manager and/or Business Analyst in the banking industry.
• Strong understanding of banking operations, regulatory requirements, and industry best practices.
• Demonstrated success in process re-engineering and implementing system improvements.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience in managing projects involving offshoring or shared service centers is highly desirable.
• Project management certification (PMP, PRINCE2) and business analysis certification (CBAP, PMI-PBA) are a plus.
• Ability to work independently and drive initiatives with minimal supervision.
• Preferred experience in loan or trade products within banking sector.
• Proficiency in Microsoft Excel Power Query for data analysis.
• Experience with Microsoft PowerBI for reporting and visualization.

Responsibilities

· Support Production system of Life Asia and Integral Group

· Program enhancements/developments related to Life Asia and/or group 400 system.

· Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself.

· Liaise with Web Application Team on Front-end applications on inter-related projects.

· Perform system analysis, design, and system unit/integration testing.

· Prepare/update Technical Specifications and end user system job instructions documents.

· Liaise with external parties pertaining to system collaboration and system testing.

· Observe, maintain, and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set.

· Ensure quality deliverables, documentation and reporting for work assigned and performed.

· Sound experience in Life Insurance industry.

. At least 5 years hands-on coding experience in SMART 400 on AS400.

. Knowledge of both Life-400 and Group-400 will be an added advantage.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This regional role is responsible for Logistics Operations and Engineering projects within global customer management team. This role will support Regions and Countries for key Account Apple as applicable. This will include but not limited to Operations turnaround solutions, metrics/productivity controlling, process mapping, Lay-out designs, resource determinations/validations and other industrial engineering based activities. You will work closely with key stakeholders both internal and external to attain the project results and objective within the agreed timeframe.

• Responsible for managing assigned Re-engineering solution projects for Schenker’s existing and potential Customers / Operations within the country
• Mentor key operations and Industrial Engineering resources into development of continuous improvement/engineering activities for the generation of business improvement, productivity, service and/or profit maximization
• Institute standards in regards to the measurement and improvement of engineering tools within the key account and the region
• Engage with internal and external stakeholders to understand the requirements, communicate data requirements and methodology
• Responsible for project deliverables and presentation of results and recommendations to stakeholders
• Work on strategic imperatives to drive innovation & automation in key operations
• Engage in new business/ expansion opportunities
• Provide leadership & guidance to country Industrial Engineering resources assigned to the key account

Continuous operations improvement and re-engineering

• Analyze and document processes, workflows, position responsibilities and system flows in conjunction with physical supply chain, identify tactical recommendations
• Identify innovative opportunities that generate efficiencies, design new processes and direct pilot tests. Assess impact of designed processes, impact to warehouse design, technologies needed, impact to customer etc.
• Analyze contractual commitments, specifications, performance and other data to plan and develop logistics activities by using knowledge of industrial engineering, ergonomics, business practices & requirement

Infrastructure Design, Capacity and Productivity

• Review the current lay-out and perform warehouse re-design as needed taking into consideration of net impact
• Review appropriate storage types and methodologies
• Use variety of tools like AutoCAD, 3D modeling designs in CLASS, predict and/or improve logistics operations, warehouse lay-out and processes
• Conduct Time studies and work measurement analysis to determine the current productivity and cycle times
• Review the usage of appropriate MHE in relation to product specification, operations requirement and Lay-out
• Identify potential improvement opportunities and setting the productivity standards for the operations for ramp-up/ramp down scenario

Analysis and Support

• Conduct Financial impact (cost benefit) analysis for proposed initiatives, quantify savings projection and together with intangible benefits
• Assess the impact of changes and project against commercial offers to assess areas of further substantiation or profit improvement
• Support Operational Excellence/FLEX/Lean corporate initiatives and programs
• Offer support and advice to the Innovations team in the development of standardized solutions/tools to support general Logistics/Industrial Engineering programs
• Apply, implement and train staff on the use and interpretation of such tools/methodologies

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

Job Description

- Business development from hypothesis testing to actual business

- Build software service of battery analysis technology and analyze data collaborating with Japanese and Chinese technical teams

- Search and realize of business partnerships with local and Japanese companies

- Establish Business plan and manage projects

- Budget and allocate resources and expenses

- Research on macro and micro trends in mobility and EV market

- Coordination with external stakeholders such as national government, conglomerates, car OEMs, etc.

- Application for government subsidies and realization of demonstrations

- Enhance core technology, create requirements definition and deliver software service

- Local human resource recruitment, training and management

Job Requirement

- Candidate must possess at least Bachelor's Degree/ Post Graduate. MBA holder is preferred.

- Possesses knowledge of EV battery analysis technology

- Over 5 years of experience of new business development

- Experience in business planning, project management of 10 or more people, and management accounting

- Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English, and vice versa (Business level)

- Able to take initiative and work under minimal supervision in a fast-paces environment

- Possess good corporate network and relationship

- Team player

- Familiar with Japanese Firm operations

- Have experience in dealing with Japanese customer

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents involvement for in-house activities and update individual residents care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management
• Responsible for progress monitoring of achievement of residents care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

A. Purpose

We are looking for a dynamic and results-oriented Programme Manager in Promotion & Partnership to join our Government Services team, with a primary focus on executing the Singapore Health Promotion Board (HPB) Programme.

The key responsibilities of the Programme Manager in Promotion & Partnership include developing and implementing effective strategies to promote the programme. The individual will play a crucial role in driving participant acquisition through targeted outreach and engagements. Additionally, the Programme Manager will collaborate with companies to establish partnerships and support programme goals.

This role involves engaging with HR professionals, managers, and senior management, including general managers, to encourage participation in upcoming health information sessions within their organizations. The successful candidate will be responsible for taking the lead in developing and implementing impactful promotional strategies to ensure maximum participation, attendance, and satisfaction in our programme.

B. Key Responsibilities

Account and Relationship Management

· Cultivate and maintain relationships with key stakeholders within the Health Promotion Board (HPB) organization to ensure the ongoing success of the current programme and explore additional engagement opportunities.

· Take ownership of Programme engagement Key Performance Indicators (KPIs), conducting regular assessments, and providing reports on the success of Programme implementation.

· Establish connections with other government agencies, beyond the current scope, to develop additional programmes and explore partnership opportunities.

Collaboration with Company Stakeholders:

· Engage with HR professionals, managers, senior management, and general managers of partner companies to spark interest in our Health Promotion Programme.

· Take charge of driving participant acquisitions through focused outreach and engagement efforts. The Programme Manager in Promotion & Partnership will work collaboratively with companies to cultivate partnerships and support the achievement of programme goals.

Promotion Strategy Development:

· Formulate comprehensive promotion strategies aimed at increasing awareness and interest in the health information sessions among Companies.

· Utilize various communication channels such as email, social media, newsletters, and company intranets to maximize the visibility and adoption of the programme.

Content Promotion:

· Actively disseminate engaging promotional content, including press releases, posters, videos, and social media posts, to effectively convey the benefits and objectives of the health information sessions.

· Collaborate closely with the content team to ensure that messaging is clear, concise, and aligned with the goals of the programme.

Event Coordination Support:

· Assist in the planning and coordination of health information sessions by working closely with internal teams and external partners to ensure a seamless and impactful event.

· Implement strategies to boost attendance, encourage active participation during the sessions, and enhance overall attendee satisfaction.

C. Job Profile

· Bachelor's degree in Sales, Public Relations, Marketing, Communications, or related field.

· Proven experience in Public Relations, Promotion, or Marketing roles, with a focus on employee engagement programmes.

· Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with stakeholders.

· Result oriented, displaying drive, and motivation to achieve Programme Key Performance Indicators (KPIs). Ability to identify immediate action plans when performance deviates from plan and execute corrective measures.

· Creative mindset with the ability to develop engaging promotional content.

· Event planning and coordination experience is a plus.

· Experience with health and wellness initiatives and Singapore Government Agencies is advantageous.

· Fluent in English (oral and written)

Job Scope

• Oversee the service of the restaurant.
• Handling guest complaints and feedback to ensure guests satisfaction.
• Providing coaching and feedback to staffs.
• Monitoring and maintaining the operating systems of the outlet.
• Ensuring food quality and hygiene standard is maintained.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Participating in monthly physical stock take of the restaurant, including but not limited to glassware, plate and crockery.
• Developing and implementing service-related training programs.
• Monitoring inventory levels.
• Planning weekly rosters and preparing daily report.
• Preparing weekly sales report for meeting purpose.
• Performing miscellaneous job-related duties as assigned.

1. We are looking for a part-time tutor for Secondary Levels (English / Mathematics & Science)

Requirements:

Degree Holder with a strong academic background, excellent communication skills, and a passion for teaching.

2. We are also looking for a part-time tutor for Chinese (Primary & Secondary)

1. Be honest
2. Be flexible
3. Be patient
4. Be a good listener
5. Teach the student how to learn
6. Be confident

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Full-timer side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.
• Any other job as assigned by superior.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working location: Bedok@Heartbeat (near Bedok mrt)

Reports to: General Manager (Commercial)

Requirements

1. Education Requirements - bachelor’s degree in Quantity Surveying, Engineering or Construction

2. 10 years of experience in a similar role

3. In-depth knowledge of Singapore Construction Industry

4. Familiar with current market pricing

5. Excellent presentation and communication skills

6. Proficient in Microsoft Office PowerPoint and other general software

7. Ability to coordinate 2 or 3 tenders concurrently

Roles & Responsibilities

1. Analyse tender documents and understand the needs of the Client

2. Plan and coordinate bid preparation to ensure deadlines are met

3. To review the overall pricing of tenders and ensure the correctness of costing

4. Liaise with other managers/departments to agree on bid details

5. Maintain database for submitted tenders

6. Ability to develop tender strategies

7. Able to present to Management on the basis of offer and pricing

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Assist in side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working hour: Friday & Saturday (11am – 2pm) and 2 full day (11am – 8pm) in weekday.

This is a 6-month contract role based in Singapore.

Main Responsibilities:

• Drive proactive paid/owned/earned storytelling across product and tech - which requires the hire to keep on top of product updates, shape comms strategies and narratives around these developments and then execute.
• Support executives in external engagements.
• Oversee our corporate communications review processes, including press room management, reporting and media relationship management.
• Provide support for key campaigns and media activities.

Must haves:

• Bachelor’s degree (no preference in field)
• Minimum 7 years of experience: Technology PR, media relations, crisis/issues management
• Experience working in a regional or global team in a fast-growth company
• Excellent command of English (written and spoken)
• Hands-on and motivated by challenging work

Good to have:

• Content marketing or integrated marketing experience would be a plus
• Consumer technology and Internet sector experience preferred
• Comfortable with data and able to translate it into information that is easy to understand

UEN: 199700895N

Responsibilities:

HR

- Oversee and implement strategic manpower planning initiatives.

- Manage recruitment processes, onboarding, and resignation procedures.

- Maintain staff and leave records.

- Process staff claims and handle benefits administration.

- Implement performance appraisal processes twice a year.

- Manage union relations

Finance

- Review monthly journals, provisions, and financial statements.

- Handle internal and external audits

- Administer GST, corporate tax submission, and withholding tax calculation.

- Prepare and review quarterly/yearly/5 years forecast.

- Submit budget to Board of Directors for approval.

- Analyze budget vs. actual results regularly.

Engineering Management:

- Troubleshoot basic mechanical/structural/payloads/systems problems.

- Support Engineering department and project team goals.

- Coordinate with other departments as necessary.

- Utilize internal drawing/document standards and interpret OEM airplane installation drawings.

Requirements:

- Qualified degree in Engineering/Finance, or related field.

- Fluent in Japanese for effective communication with offices in Japan.

- Knowledge of engineering principles, design, and practical application.

- Proficient in reading and understanding Computer Aided Design (CAD) designs.

- Finance and human resources skills are essential.

• Promote the implementation of sales management policies and systems throughout the network and provide support
• Assist in completing the setting and decomposition of sales management indicators
• Monitor sales management indicators and assist in analyzing the causes of abnormal indicators
• Establish and improve the sales analysis and management evaluation methodology, and implement promotion training, and regularly analyze and output sales work reports based on the methodology, find problems, put forward improvement suggestions, and follow up the results
• Promote the implementation of the sales assessment and reward system for business promotion projects, and effectively motivate the performance of the sales team

Requirements:

• A bachelor's degree is required, logistics management major is preferred
• Possess rich theoretical knowledge in data statistics and analysis
• 5 years and above experience in the transportation or logistics industry
• Strong data analysis skills
• Good communication skills
• Strong sense of work responsibility and teamwork spirit

Overall responsibility:

- Installation, repair, maintenance of medical equipment in Singapore

- Supports the Sales Team with technical information and customer calls as needed

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated timeframe

- Available for travel for training overseas

Consults with

• Directors

• Administrator

• Product Managers/Engineers of Principals

Capabilities

- Communicates effectively,

- Resourceful,

- Can work independently,

- Desire to upgrade technical and interpersonal skills

- Prompt customer response

Qualifications

• Electric & Electronics Engineering Certification or Equivalent

• Basic knowledge of PC, Windows & Microsoft Office

• Good communication, reading, writing English

• Good technical troubleshooting skill

Job Description

• Provide guidance and direction to CAD team to ensure operational and rechnical excellence.
• Responsible for updating drawings as per the latest information provided
• Collaborate with others to establish timelines and budgets, as well as solve problems.
• Other duties as assigned

Job Requirements

• Make decisions based on designs.
• Maintain documentation records of generated design deliverables.
• Extensive knowledge of the company's preferred software.
• Ability to collaborate with others to solve problems.
• Minimum 5 years of relevant experience in infrastructure projects' implementation
• Strong communication skills.

Responsibilities

· Responsible for assessing, clarifying, and validating the customers’ needs on regular basis & maintaining high customer satisfaction ratings.

· Partner with solution team & delivery team to develop account strategy plan and business plan.

· Research on telco industry and perform market insight to ensure the competitiveness of proposed solution.

· Achieve annual business plan through efficient internal collaboration and proper customer approaching.

· Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

· Handle related duties which are necessary for the proper management of key accounts and duties assigned.

Job Requirements

· Candidate must possess at least Bachelor Degree in any field.

· Candidate from ICT background is strongly preferred related with carrier network.

· Proven results of delivering client solutions and meeting sales goals.

· At least 5 years of experience in sales or relevant experiences, or similar client support role a plus.

· Ability to multi-task and manage multiple priorities in a fast-paced environment.

· Must be customer oriented, detail-oriented and capable of accurate work with minimal supervision.

· Strong negotiation skills, Self-motivated and self-directed.

Job Responsibilities:

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period.

· During project phase, lead the application in covering:

i. Contract Management.

ii. Service Level Management (SLA).

iii. Service/Change Request Management (scope, schedule, budget, prioritisation).

iv. Problem and Incident Management (tracking, escalation, closure).

v. Audit and Security Services.

vi. Risk Management.

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Team player with project management and people management skills.

· Experience in Hardware or Technical refresh project is an added advantage.

· Analytical, conceptualisation and problem-solving skills.

· Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

· Familiar with Singapore government data security policies and governance Alternative Change Management Skills Set and Experience for Project Manager.

· A solid understanding of how people go through a change and the change process.

Responsibilities:

• Devise a growth strategy that encompasses both financial success and customer satisfaction.
• Conduct research to identify emerging markets and evolving customer needs.
• Schedule and conduct business meetings with potential clients.
• Promote our company's products/services, aligning them with clients' objectives and needs.
• Ensure compliance with legal regulations when preparing sales contracts.
• Maintain comprehensive records of sales, revenue, and invoices.
• Provide reliable post-sales support and feedback.
• Cultivate enduring relationships with both new and existing clients.
• Mentor and nurture entry-level staff, helping them grow into valuable sales professionals.
• Set development goals for the team and the business, and ensure their achievement.
• Provide training and assistance to team members for skill development.
• Identify and tap into new markets while enhancing sales strategies.
• Perform any additional tasks as assigned by the director.

Requirements and Skills:

• Proven work experience as a business development manager, sales executive, or in a related role.
• Demonstrated track record of sales success.
• Customer support experience is a bonus.
• Proficiency in MS Office and CRM software (e.g., Salesforce).
• Strong command of the English language.
• Sound market knowledge.
• Exceptional communication and negotiation abilities.
• Aptitude for building rapport with clients.
• Excellent time management and planning skills.
• Ability to thrive under pressure.
• Availability to work within flexible hours, including evenings, holidays, and weekends.

Introduction

Happy Tutors Learning Centre is a social enterprise that provides small group tuition to students from all levels. We focus on providing quality education services and also give back to the community by offering our services to the disadvantaged families.

Job Scope

1. Provide earnest education advise to parents and students for them to make the best education decisions for themselves.
2. Assist customers in the enrolment of our tuition classes and enrichment programs
3. Take charge of the daily operations of the tuition centre, including keeping the place clean and tidy.
4. Communicate with tutors and students effectively and positively to coordinate new classes or schedule changes
5. Handle all communications with parents by taking over the centre’s mobile phone.
6. Follow up closely with all parents in their enquiries.
7. Collect payment and issue receipts for tuition fees.

Requirements

1. At least 3 years experience doing customer service for enrichment centres
2. Able to work with spreadsheets
3. Able to communicate positively and efficiently with parents, tutors and students
4. Good understanding of the Singapore education system
5. Infallible work ethics

Interested applicants please send your CV to [email protected]

Please indicate your expected remuneration

Hope to welcome you into our family soon!

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 5 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• English tutors
• Chemistry tutors
• Mathematics tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

This role is a 6 month contract role.

Overall Purpose of the Job

The Aspire Lifestyles group aim to be the leading global provider of customer engagement and loyalty services to key target client segments. The Client Service Executive will have dual accountability to support the Aspire team by servicing existing clients' requirements; inclusive of all contractual maintenance and reporting, performance of contractual and ad hoc invoicing requirements. The Client Service Executive will perform key administrative support functions to ensure efficient delivery of services to our clients.

SPECIFIC RESPONSIBILITIES - Account Management

1. Contract Fulfillment/ Invoicing

Ensure for all Aspire clients:

• Timely and accurate distribution of all documentation including new/renewed contracts
• Monitoring of existing contracts so as to ensure timely notification of upcoming renewals
• Contracts are issued in a timely and efficient manner and ensuring a signed copy is held on file and in Salesforce.com
• Salesforce - Ensuring integrity of client and contract information on Salesforce.com through the accurate input of client/contract data for billing purposes
• Invoicing - ensuring invoices are issued correctly and accurately
• Acting as first point of contact for invoice dispute management
• Interdepartmental communication - Representing Client Services to internal departments (Operations, Finance and Marketing) so as to ensure client needs are satisfied

2. Account Management/ Client Liaison

• Provide client activity reports as per the agreed client specific service agreements in an accurate and timely manner
• Respond to client service requests in an efficient manner and coordinate the involvement and reports of other Intl.SOS departments where appropriate
• Preparation and communication of activity reports to clients via telephone and face-to-face

Additional Responsibilities

• To abide by and uphold all Aspire Lifestyles/ International SOS policies and procedures.
• To work flexible hours as appropriate to meet the needs of the position.
• Ad-hoc administrative support to General Manager of Singapore.
• To carry out any other reasonable duties as requested by the line manager and other management team members

REQUIRED COMPETENCIES

• Computer literacy with proficiency in Excel, PowerPoint and Salesforce.com
• Ability to establish and maintain relationships with internal and external customers
• Keen attention to detail and problem-solving skills.
• Commercial acumen
• Team player
• Driven by customer service excellence
• Professional verbal and written communication
• Time management

REQUIRED WORK EXPERIENCE / KNOWLEDGE

• Account management experience
• Previous reporting/contractual experience
• Previous exposure to retail banking industry helpful