Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Job Responsibilities

• Addressing to customer enquiries by providing quotations, shipments updates and inovice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Job Requirements

• With at least 3 years of relevant expereince in the freight forwarding industry
• Diploma in Logistics Managment or relevant studies
• Proficient in MS Office
• Self motivated, able to work in a team and independently
• Posses good communication and written skills

Overseeing of staff, keeping track of stock to ensure that the store is able to meet demand and monitoring trends to maximise sales in line.Manager will have to look after store, motivate staff to achieve sales targets, organise promotional events and monitor industry trends.Recruit, train and supervise staff .Also have to recruit and train new employees. Before beginning the recruitment process, they might first have to orientate the staff around the company and go through the company protocols. Upkeep with bookkeeping,handling cash flow, bring in revenue. Ordering of stocks ,keep track of expiry dates.

Responsibilities:

1. Communicate with customers about Ascend mature solutions, cases, and product performance, design and implement customized solutions based on requirements, and raise high-value competitiveness requirements for the platform. Incubate joint solutions with ISVs in various industry application scenarios based on the competitiveness of Ascend.

2. Huawei cooperates with partners to train and optimize PyTorch/MindSpore/TensorFlow models based on the Atlas hardware platform, improving the performance and precision of model adaptation to Ascend.

3. Dedicate to AI framework and model adaptation development and optimization, and work with partners to design, build, migrate, and adapt AI solutions to support high-quality project delivery and improve product efficiency and experience.

4. Closely follow the latest developments in the field of deep learning and apply new technologies and methods to projects.

C Q Requirements

Expertise:

1. Bachelor degree or above in computer/electronic communications, etc.

2. Have general knowledge of more than one development language, such as Python, C++, and Java. Be familiar with open source tools or platforms in the AI field.

3. Have experience in AI, big data, and cloud computing, and be able to design and implement AI industry projects.

Business skills:

1. Have basic AI knowledge, such as deep learning, machine learning, computer vision, and natural language processing, and be familiar with at least one mainstream AI computing framework.

2. Experience in developing or using AI chips, operators, AI frameworks, and AI cloud platforms is preferred.

3. Experience in industry application solution design and implementation, and model optimization is preferred.

4. Be able to adapt to domestic business trips, partner communication, and activity support.

5. Clear logical thinking, proactive, responsible, good team communication and collaboration skills, and able to collaborate with team members from different backgrounds to solve complex technical problems.

6. Willingness to continue learning and actively track the latest trends in artificial intelligence and deep learning.

About Us:

Hey there!

Welcome to Sheldon Global Pte Ltd, where we're more than just a business - we're a family of 7 lively brands. From the homey elegance of HOUZE to the distinct flavors of Table Matters, Aroma Matters, IRIS Ohyama, and a few others, we're all about bringing the best to the e-commerce world!

Have you ever thought about being part of something big in Singapore's e-commerce scene? Well, here's your golden ticket! We're on the hunt for a stellar Tier 1 Key Accounts Sales and Brand Maestro to lead our HOUZE accounts on Lazada and Shopee!

If you're all about growth, fun, and some friendly banter, you're just the person we've been waiting for! Come on over, and let’s make some waves together! ️

Roles & Responsibilities:

• Develop and implement e-commerce sales strategies: You will be responsible for identifying and implementing strategies that drive e-commerce sales, such as optimizing product listings, creating promotions, and improving the user experience.
• Manage and analyze e-commerce performance: You will monitor the performance of the e-commerce platform, track sales, and analyze data to identify areas for improvement.
• Develop and execute marketing campaigns: You will work with the marketing team to create campaigns that drive brand awareness and promote products to the target audience.
• Manage brand messaging: You will oversee the development and implementation of the brand messaging across all e-commerce channels, ensuring consistency and alignment with the overall brand strategy.
• Manage relationships with e-commerce partners: You will work with e-commerce partners to negotiate contracts, manage inventory, and ensure timely delivery of products.
• Conduct market research: You will conduct market research to identify new opportunities and stay up-to-date with industry trends.
• Analyze competition: You will analyze the competition to identify areas for improvement and stay ahead of industry trends.
• Manage budget: You will be responsible for managing the e-commerce budget, allocating resources effectively to achieve sales targets.
• Lead and manage team: You will lead and manage a team of e-commerce sales and marketing professionals to achieve departmental goals and objectives.

Requirements:

• Strong understanding of e-commerce platforms and technologies, as well as experience with analytics and data-driven decision-making.
• In-depth Shopify management & e-commerce brand website management
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams and external partners.
• Strong leadership and management skills, with experience leading and managing a team of sales and marketing professionals.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent analytical skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Creative thinking and problem-solving skills, with the ability to develop innovative solutions to complex problems.
• Knowledge of SEO, SEM, social media marketing, email marketing, and other digital marketing channels.
• A strong understanding of branding and the ability to develop and execute brand strategies across all e-commerce channels.

Job Description:

1. Perform refraction and provide glasses prescription for patients

2. Management of refractive errors in children

3. Use of ophthalmic equipment to perform investigations

4. Maintain good condition of equipment

5. Perform eye screenings

6. Assist clinic admins in medisave/insurance claims

7. To assist the doctor in ensuring the smooth operations of the clinics

Job Requirements:

· Min Diploma or equivalent in Optometry

· Fully registered with Singapore Optometry Optician Board (OOB)

· Pre-registered candidates are welcome

· 1 to 2 years working experience preferred

· Able to work independently and as a team member

· Passionate, friendly, Patient, and cheerful disposition

· Good communication skills

· 5.5 days’ workweek

· Working hours: Monday to Friday from 830am to 530pm, Saturday from 830am to 1pm

The Research Officer will oversee the progress of the research study under the supervision of the Principal investigator. They will perform a variety of research activities which include planning and execution of experiments for functional validation, leading up to a scientific publication.

Main Duties:

1. Tissue Logistics

• Tracking of biological samples received in the lab pertaining to the study
• Collection of patient samples (FFPE, Tissue, WBC,DNA or RNA) from Pathology
• DNA/RNA extraction from frozen tissue or FFPE
• Submission of DNA/RNA samples to external sequencing partner

2. Cell culture

• Generation of cell line and/or organoids from tissue collected from the study
• Maintenance of these cell lines and/or organoids in culture

3. Perform tasks and support all aspects of the research project

• Performing literature reviews when required
• Plan and execute experiments for functional validation
• Conduct accurate monitoring, documenting and reporting of experimental result and research findings
• Evaluate and interpret collected data and prepare oral presentations/scientific manuscripts/ literature for publication

4.Perform other related duties

• Laboratory upkeep and maintenance

Requirements:

• Bachelor’s/Master of Science degree in related technical discipline (biology, cell biology, biomedical science, biochemistry or molecular biology)
• Experience working in a clinical or academic environment
• Strong technical/wet lab skills
• Team player with excellent communication skills and the ability to work independently
• Independent worker, possess initiative to complete tasks and projects assigned
• Highly motivated to learn new techniques and not afraid to ask if unsure
• Able to undertake independent research progressively

Kumon

Hi we are looking for part time assistant to help guide young kids in reading and simple math to join us for

Sat 10-1 pm

Salary $7-9 per hr plus cpf

Must be comfortable to work around kids, minimum commitment 6 months

Longer term preffered

Staying near Bedok preferred.

Interested pls send us your details. Name,area of residence, experience, current occupation and commitment period to [email protected]

Kumon Fengshan Cc, Bedok North st 2

Welcome to Audrey Global Pte Ltd! We consist of 7 brands such as HOUZE, Table Matters, and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding, and we want you!

Overview:

We seek a dynamic and organised individual to join our team as a Livestream Account Manager, whose responsibilities include developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure our solutions are delivered promptly and successfully according to customer needs. Manage and develop client accounts to initiate and maintain favourable relationships with clients. Responsible for coordinating with influencers, live streamers, our partners, and the agencies we're working with and is an expert in affiliate marketing (selling our channels and products) of both HOUZE & Table Matters Brands.

MUST HAVE:

• Strong communication (written & spoken)
• Strategic & adaptive
• Extensive experience in sales, E-commerce, & affiliate marketing
• SEO & SEM skills
• Account management
• Proficient in Microsoft Offices especially Excel (Vlook Up, Pivot Table)
• Proficiency in business social media accounts and tech-savvy
• Able to multi-task and work in a fast-paced environment
• Good research and analytical skills
• Team player and good management skills

KEY RESPONSIBILITIES:

• Introduce and demonstrate products and respond to customer enquiries by providing professional advice during live streaming.
• Develop and implement a live streaming strategy, including scheduling, planning, marketing, and enhancing production workflow.
• Ensures live streamer is engaging the customers online
• Manages Facebook, Tiktok, Lazada, & Shopee Livestream accounts. Responsible for creating live stream campaigns on social media and e-commerce platforms (Tiktok, Facebook, Lazada, Shopee, etc) for two brands: HOUZE & Table Matters
• Coordinates with influencers, live streamers, our partners, the agencies we're working with, and finding excellent influencers creators.
• Develop new live-stream sales strategies & campaigns
• Execute live-stream promotional campaigns to achieve sales targets as assigned by the Management.
• Constantly research and keep abreast of the latest marketing trends, emerging technologies and digital tools to produce high-quality content.
• Track and monitor live stream performance and submit reports to Management.
• Monitor analytics of online shopping via TikTok, Facebook, Lazada, and Shopee accounts
• Work with affiliate partners
• Achieve sales conversion rate from the live stream as determined by Management
• To undertake any ad-hoc tasks as and when required.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Passion for the high-end environment.
• Assist customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering valuable solutions.
• Utilize multiple complex systems to accurately document and research customer information.
• Provide meaningful and relevant insight to customers regarding the services that can provide for them.
• Gather client and partner feedback to enhance ad products and the customer experience.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Client-centricity, positive mindset, flexibility, adaptability to changes, and strong teamwork are expected qualities.
• Interest in the fashion industry would be an added advantage.
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

About us:

Welcome to Audrey Global Pte Ltd! We consist of 7 brands such as HOUZE, Table Matters, and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding, and we want you!

Roles & Responsibilities:

• Work collaboratively and iteratively with the group’s in-house creative team to develop ideas that deliver cut-through and create unwavering brand love.
• Inspire cut-through creative campaigns through quality market insights, consumer insights, or business insights.
• Execute campaigns with precision and tenacity, optimising performance along the way.
• Develop and maintain the right professional networks, suppliers, agencies, and internal stakeholder relationships to ensure the best work at the best price goes out the door.
• Manage budgets, and timelines for the campaigns and special projects assigned.
• Creating marketing plans that promote brand awareness and increase customer loyalty
• Developing logos and other identifying marks for products and services offered by the company
• Researching consumer preferences and attitudes about products or services to identify trends and patterns in buying behaviour
• Managing all aspects of a brand’s identity, including its visual appearance and name recognition
• Developing marketing materials such as brochures, advertisements, and product labels
• Coordinating with other departments to ensure that new products are produced in a timely fashion
• Managing advertising campaigns for brands by developing concepts, selecting media outlets, negotiating rates, and monitoring results
• Identifying new markets for existing brands or creating new brands for untapped markets
• Monitoring competitors’ activities and responding with appropriate action, such as introducing a new product to compete with a competitor or changing pricing to better compete with a competitor’s offerings

Requirements:

• Strong leadership, team player and independent.
• Good inter-personal communication and presentation skills.
• Mature, strong analytical and concept crafting skills.
• Good P&L understanding and computer skills (Excel, PowerPoint, etc.).
• Eye for details, hands-on and able to multi-task and manage multiple projects.

Job Title: Asst. Marketing Manager

Company Description:

prettyFIT is a well-known Singaporean ladies footwear brand with a strong reputation for creating stylish and comfortable shoes for women. We are looking for a Asst. Marketing Manager to join our team and oversee the brand's positioning and development.

Job Description:

You will be required to develop and execute marketing strategies that align with the brand's image and marketing objectives. Additionally, you will be responsible for identifying opportunities for growth and developing marketing campaigns to increase brand awareness and sales.

Responsibilities:

• Develop and implement marketing strategies to achieve brand objectives.
• Oversee the brand's positioning and development, ensuring that it aligns with the brand's image and values.
• Develop and manage marketing campaigns, including digital and social media marketing, advertising, and promotions.
• Conduct market research and analyse consumer trends to identify opportunities for growth.
• Develop and maintain relationships with key stakeholders, including influencers and media outlets.
• Work with the creative team to develop marketing collaterals, videos and social content.
• Collaborate with the sales team to develop sales strategies and promotions.
• Monitor and analyse the performance of marketing campaigns and use analytics tools to identify areas for improvement.
• Stay up-to-date with the latest marketing trends and best practices.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field.
• At least 3 years of experience in marketing, with a focus on brand positioning and development in a retail environment
• Strong knowledge of digital and social media marketing platforms.
• Excellent communication and interpersonal skills.
• Strong project management and organizational skills.
• Ability to work independently, multitask, and meet tight deadlines.
• A strong attention to detail and problem-solving skills.
• Experience in the fashion or footwear industry is a plus.

If you are a creative, innovative, and motivated marketing professional looking to join a dynamic and growing brand, we would love to hear from you! At prettyFIT, we believe in creating a positive and supportive work environment that encourages growth and development. We offer competitive remuneration and benefits packages, as well as opportunities for career advancement.

To apply, please submit your resume and cover letter to our recruitment team at [email protected]

Job Responsibilites

• Develop new business accounts and maintain strong relationships with new and existing key clients for assigned verticals and customer segments
• Develop and grow company’s products and services to achieve sales Key Performance Indicators (KPI) throughout the year
• Selling Company's suite of logistics and freight forwarding services including:

1. Ocean and Air Import
2. Ocean and Air Export
3. Distribution and Warehousing
4. LTL Transportation
5. Cargo Insurance
6. Customs Brokerage

• Solicitating potential clients (sales leads) to establish rapport and arrange meeting including:

1. Cold calling
2. Scheduling of said meetings
3. Meeting with customers within your territory
4. Issuing quotations and preparing bids to secure sales with customers
5. Preparing and leading formal presentations for prospective customers, demonstrating services offered

• Handle and follow up with all sales queries from customers and sales leads, including:

1. Preparing sales proposals, tenders, requests for quotations
2. Rate negotiation with agents/vendors
3. Accurate recording of sales and quotations details
4. Following up on severely delinquent customers, assisting the finance department with minimizing overdue accounts receivable balances from clients

• Oversee all new business throughout sales cycle including on-boarding, implementation, coordination, after-action reviews and profit variance analysis
• Any other adhoc duties assigned

Job Requirements

• With at least 4 years of relevant expereince in freight forwarding industry
• Min. Diploma in Business Management or relevant studies
• Proficient in MS Office
• Sales driven
• Detailed oriented
• Self motivated, able to work in a team and independently

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Job Description

• Handle full set of accounts, ensuring compliance with current accounting practices.
• Oversee daily accounting and finance operations, including but not limited to:
• Purchasing and payables
• Cash receipts and receivables
• Intercompany balance and transaction reconciliation
• Bank reconciliation
• Maintenance of Fixed Asset Registry and other asset and liabilities schedules
• Perform group consolidation to streamline financial reporting.
• Monthly review of entities’ and group's receivables, ensuring conformity to IFRS 15 and IFRS 109.
• Monthly review of entities’ and group's leases, ensuring conformity to IFRS 116.
• Prepare, review, and analyze monthly management reports, variance analysis, and commentaries against budget, forecast, and prior periods.
• Ensure timely preparation of Financial Statements, management reporting, cash flow, budget, and audited financial statements by Entity and Group.
• Check and ensure all audit schedules, payment vouchers, invoices, and credit notes are in order.
• Liaise with auditors, tax agents, corporate secretary, and bankers for all financial accounting matters.
• Manage and coordinate with outsourced accountants including but not limited to Australia and Japan.
• Possess knowledge of trust structures in Australia and Japan, a significant plus.
• Handle any other adhoc requests by the Head of Finance.

Job Requirements:

• Minimum Degree in Accounting with at least 5 years of relevant working experience.
• Proficient in using finance systems and MS Excel.
• Strong leadership, communication, and interpersonal skills.
• Positive mindset and open to taking up new challenges.
• Project management skills.
• High analytical and problem-solving skills.
• Critical thinker with intellectual curiosity and strong professional judgment.
• Self-motivated individual with an initiative mindset.
• Able to work independently or as a team player.
• Applicants with CA, CPA, or ACCA qualifications are a plus.
• Applicants with international, real estate, or relevant audit background are preferable.

Lung cancer is one of the most common cancers in Singapore. There are many unmet needs of patients coping with lung cancer. Lung Cancer Education and Advocacy for Patients (LEAP) was launched in 2019 with the aim to educate, support and empower our patients. As the patients’ voices and experiences are integral to advancing lung cancer care, LEAP has set up a patient advocate council to keep educational and research efforts patient-centric, improve patient journeys and provide holistic care.

As the council increasingly engages the local, regional and international stakeholders, a patient advocate council manager is vital to its success. LEAP is looking for an experienced, nimble and enthusiastic advocacy manager, who can enable the council’s growth and amplify the impact of its initiatives.

Responsibilities:

• Engage and collaborate with a core groups of patient advocates to address critical issues and seek solutions relating to lung cancer care
• Build and manage strategic relationships with various local and international patient advocacy organisations, medical associations, industry partners and government bodies
• Foster patient centric focus in lung cancer research, education and care by enabling opportunities for patient participation and collaboration

Requirements:

• Degree in healthcare, business, marketing, health economics or closely related discipline
• At least 3 years of experience in relevant healthcare, pharmaceutical or advocacy field
• Prior experience in engaging patient organisations, pharmaceutical industry or government bodies is highly desired
• Excellent interpersonal and communication skills - able to engage with all levels of stakeholders
• Possess good organizational skills and a strong interest in finding solutions and improving health outcomes for patients
• Proactive, self-motivated with a solution-oriented mindset
• Expert command of language both written and spoken
• Keen passion for advocacy

The Manager (CTE-CTO) shall have sufficient professional experience to fulfill a specialist role in contributing to the development of the clinical trial program at NCCS. The Manager shall also assist the Senior Manager / Principal Clinical Research Coordinator (PCRC) to plan and manage the operations of the Clinical Trials Office (CTO) of the Division of Clinical Trials & Epidemiological Sciences (CTE).

The Manager has to ensure that clinical trials are performed in accordance with applicable guidelines such as the protocol, Good Clinical Practice (GCP) Guidelines, all applicable regulatory requirements and the Clinical Trials office’ Standard Operating Procedures.

Major Duties And Responsibilities (90%)

• Obtain sufficient information from study protocols and industry sponsors, obtain costings from relevant divisions/departments involved and assist in budget drafting for studies. Negotiate with the sponsors on the pricing and the type or number of patient assessments to be included in the budget.
• Assist Senior Manager / Principal Clinical Research Coordinator (PCRC) to create training plan for CTE-CTO. The Manager shall be involved in the training of staff and recommend staff for external courses. The Manager will monitor the progress and outcome of training to ensure competency, obtain feedback and ensure documentation of all training provided.
• Assist to ensure proper supervision of staff and operations of CTE-CTO. This includes monitoring of individual work progress and providing assistance whenever necessary, solving and giving advice on problems associated with procedures, communications, teamwork or working relations with other departments, time management, limited resources etc.
• Assist in ensuring that CTE-CTO has sufficient Standard Operating Procedures (SOPs) to guide its operations. The Manager shall write SOPs or supervise the drafting of SOPs for CTE-CTO.

Minor Duties And Responsibilities (10%)

• The Manager may be involved in drafting and reviewing of department P&Ps.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Requirements:

• A recognised degree, with at least 10 – 15 years of relevant healthcare or research setting.
• Possess breadth of knowledge and experience in relevant research regulations (HBRA, Health Products and Medicines Act) and Good Clinical Practice.
• Strong communication skills, good EQ, strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous and responsive with excellent communication and writing skills.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.

We are looking out for BDMs / Senior BDMs to grow our business, and help our clients enhance their capabilities.

Do you want to be rewarded financially for your efforts?

Do you want to sell solutions that have withstood the test of time?

Do you want to work in a company that invests in developing their people?

If the answer is “yes” to all 3 questions, send us your application. We would love to meet you.

Job Description

• Build and develop new and existing sales channels.
• Arrange business meetings with prospective clients.
• Identify clients’ needs and promote services provided by Beacon to address their needs.
• Prepare proposals, follow up and conduct sales presentations to prospective clients
• Manage and maintain relationships with existing customers
• (SBDM role) Lead and guide other BDMs.

Requirements:

• Insatiable appetite for generating new business and exceeding targets
• Competent in conducting presentations to clients
• Good in building relationships with clients
• Excellent communication (written and spoken) and interpersonal skills
• Diploma or Degree (in relevant disciplines)
• (BDM role) Min 2 years of solid experience in B2B sales of service solutions
• (SBDM role) 5-year sales experience in industries similar with Beacon
• (SBDM role) Thinks strategically and analytically
• (SBDM role) Able to coach and guide team members to bring in results

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

THE POSITION

We are seeking an exceptional individual for the exciting position of Project Manager, Fundraiser (six to eight month contract position). Reporting to the General Manager, you will work closely with the Relationship Manager and Business Development Manager to ensure the success of our annual fundraiser - PangsGiving.

KEY RESPONSIBILITIES

• Lead the planning phase of our annual fundraiser – PangsGiving.
• Provide strategy and negotiation guidance on donor and sponsor management, including attending meetings with sponsors, development of proposals and drafting of communication plans for donors.
• Conduct weekly work-in-progress meetings with the fundraising team ensuring that financial targets, marketing and operational timelines are met.
• Provide guidance on the marketing of the fundraiser to donors and internal database to ensure interest and participation in the event.
• Track the budget effectively to ensure financial viability for operational costs.
• Provide expert advice on charitable giving and fundraising policies and guidelines, staying abreast of sector standards and best practices.
• Lead in the seamless execution of the fundraiser on the event day.
• Provide inputs on creating a post event report and newsletter for donors and sponsors.

REQUIREMENTS

• The ideal candidate will have at least three (3) years of experience in fundraising, hospitality or project and events management.
• A track record of business development, partnership, sponsorship, and fundraising for events.
• Employment experience in the performing arts, charity, or not-for-profit environments is a plus.

CORE COMPETENCIES AND PERFORMANCE ATTRIBUTES

• Strong project management, multitasking, and decision-making skills
• Excellent interpersonal and networking skills
• Polished written and verbal communication skills
• Highly self-motivated, goal-oriented, dynamic, and accountable
• Creative and resourceful problem solver
• Persuasive communicator and negotiator