Operations and Customer Service Executive

• Salary: $2300 - $3200
• Location : Tampines East
• Working Days : 5 days (Friday & Saturday off)
• Working hours Monday - Thursday 12pm - 9.30pm | Sunday 830am - 7pm

Job Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

Job Requirements

• With relevant experience in music school is an added advantage
• Diploma or equivalent qualification
• Basic understanding of marketing and sales principles.
• Proficiency in Microsoft Office and willingness to learn relevant software.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Service Executive | SAP | Proficient in Excel (Pivot table and vlookup) | Toa Payoh

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description

• Permanent Role
• Basic Salary Up to $7,000+ 2 months VB
• Working location: West MRT
• Pharmaceutical Industry Experience is a MUST
• Upstream or Downstream experiences

Responsibilities:

• Perform risk-based commissioning, qualification and validation service for pharmaceutical and biopharmaceutical clients on Process Equipment, CIP / SIP, Process Manufacturing and related business processes including Quality Operations and Supply Chain Operations, Method validation (analytical chemistry, biochemistry, microbiological) & Enterprise system (LIMS, QMS).
• Develop risk assessment, system impact assessments, protocols and reports that support the qualification and validation requirements in the industry.
• Develop validation protocols using a science and risk -based approach that meets regulatory requirements and industry best practices.
• Review, analyse, interpret, and summarize system and process performance data of executed activities for report and presentation to management.
• Investig6te deviations, write investigation reports and create summary reports.
• Exercise good judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Requirements:

• Bachelor’s degree in technical discipline such as Engineering or Science or with experience relevant to the Job Description.
• Minimum 3 years of experience in pharmaceutical industry
• Experiences in commissioning, qualification, validation, quality systems, quality operations, manufacturing, engineering, technology transfer.
• Experience with investigations into manufacturing / laboratory deviations and determination of product impact potential, root cause and corrective/preventive actions.
• Qualification of Laboratory Information Management System (LIMS) and/or MODA-EM including an ability to troubleshoot the system.
• Designing and conducting test methods validation (sterility test, disinfectant test, et
• Strong knowledge of Validation Lifecycle approach (URS, FAT/SAT, commissioning, I/O/PQ Protocols, etc), guidelines, international regulatory requirements and other industry best practices.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Ship Repair Engineer

• $3,000 – $4,000
• Penjuru
• Transport provided @Wesgate taxi stand
• 5.5 days 8am - 5pm (Monday to Friday)
• 8am - 12pm (fixed Saturday)

Job scopes:

• Manage day-to-day operations and coordination of afloat repairs, load testing & inspection services on ships in Singapore and the region.
• Assist Service Manager in handling the company’s field service operations, in technical, operational and commercial matters
• Prepare quotations, costing for invoice, tools & equipment lists and procurement of parts.
• Manage and coordinate service job execution.
• Liaise with our customers, such as Ship Managers, Offshore Operators, Shipyards, Agents and others
• Manage the tools & equipment which are kept at our warehouse. Send for recertification periodically as required.
• Coordinate with Ship Agents, Ports & Ship Yards, handle permits and schedule service attendances.
• Coordinate and arrange transport of Engineers, tools & equipment to and from job sites
• Answer customer queries and provide remote technical support.

Job Requirements:

• Diploma in Marine Engineering or similar.
• Past experience in marine cranes & deck machinery required.
• Experience in coordinating marine service work, especially afloat repairs will be an advantage.
• Able to commit overtime.

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.

• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.

• Maintain service operations documentation and guides.

• Develop supporting documentation for all Service Operation activities

• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.

• Defect fixes and resiliency related improvements

• Perform Application and DB scripts deployment

• Assist in training new Staff as well as customers on the technical side of the system and functionalities.

• Assist in investigation (L3 support) for user reported issues

• Able to write and comprehend complex SQL and Automation scripts

• Develop mitigating and/or preventive solutions.

• Able to Perform Shift work

Requirements

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-7 yrs of Technical / Application Support experience on multi technology platforms

• ITIL v3/v4 certification and strong service oriented experience / background preferred.

• Experience in IT Service Operations preferred.

• Strong knowledge and at least 5 years experience in C#.NET.

• Strong knowledge and at least 5 years experience in SQL Server.

• Strong Knowledge in Web based Programming.

• Strong Knowledge and understanding of IT industry environment and business needs.

• Proven experience supporting Web / Mobile / Client based applications

Licence No: 12C6060

Common Man Coffee Roasters - True To Great Coffee And Good People

CMCR is on a mission to be a champion of specialty coffee and the best brunch in Asia. We have exciting goals to grow in Singapore, Malaysia and throughout the region, this growth brings massive opportunities for our teams to grow in our careers.

If you want to perfect your Barista skills this is the perfect place, or if you have aspirations to move into management we can help you take the next step in your career. We offer our world class coffee academy courses by our talented roastery team to our baristas and service crew to build our teams' knowledge..

Our Team Culture.

We’re passionate to develop our people to create the next generation of leaders by training and promoting from within, creating a space where everyone feels welcome. People can come together to enjoy great food, coffee, wine and company. We care about our customers and welcome them as we do into our home.

Job Responsibilities:

• Operates in the front-of-house operations to take orders
• Sells and serves food items to customers
• Provide positive customer experience
• Facilitate effective communication and engagement at the workplace
• Establish relationships for customer confidence
• Follow food and beverage safety and hygiene policies and procedures
• Interact with and serve guests
• Maintain food and beverage service environment
• Maintain workplace safety and health policies and procedure

Team Benefits

• Amazing career growth and promotion opportunities
• Industry-leading packages
• 5-day work week
• End-year performance bonus
• Group medical, hospitalisation and dental insurance
• World-class coffee, wine, food and leadership education
• Overseas expansion exposure opportunities
• Free staff meals and drinks
• Discount across all SEG brands
• Group D&D and team bonding events
• Team member referral bonus
• Great annual leave

Benefits Summary:

• Basic up to 3800 + Transport Allowance (If applicable) + AWS + VB
• Monday - Friday
• 9.00am - 5.30pm
• Location: Changi Business Park
• Will consider candidates in service engineering who will like to explore into sales engineer
• Our client is a company specializing in the production and sale of measuring equipment utilized in the semiconductor industry.

Responsibilities:

• Identifying potential clients who can benefit from the product offerings
• Traveling to meet with prospective clients, both locally and internationally
• Establishing and maintaining relationships with both new and existing customers
• Understanding and interpreting customer needs and preferences
• Generating price quotes for clients
• Engaging in negotiations to secure sales agreements while agreeing on terms and conditions
• Providing post-sales assistance and support services
• Managing client accounts and their associated administrative tasks
• Analyzing the costs and sales associated with each client account
• Compiling and presenting reports to the corporate headquarters
• Consistently meeting predetermined sales targets
• Coordinating and overseeing sales projects
• Contributing to marketing efforts by participating in trade shows, conferences, and various promotional events
• Conducting technical presentations and showcasing how our products fulfill client requirements
• Offering pre-sales technical guidance and product education
• Collaborating with fellow sales team members and technical experts
• Resolving client issues and addressing their concerns
• Assisting in the development of tailor-made products
• Creating training materials and providing support to the sales team
• Assisting the sales manager with data analysis and sales presentations

Requirements:

• Diploma or degree in Electronic, Mechanical or Mechatronics Engineering
• Preferably minimum 2 years sales experience
• Knowledge in gas control and analysis equipment in vacuum process (RGA, Manometer, Gas concentration monitor, MFC, MFM) preferred
• Preferably minimum 1 years working experience in cleanroom environment or semiconductor industry
• Able to do after office hour support
• Customer focused and oriented
• Good communication skills
• Self-motivated, mature, hard working and able to work under pressure

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen | EA Personnel No.: R21102913

962

About Us:

Our client is on a mission to redefine customer service in the Service Sector by transforming it into an art form. We believe in creating not just transactions, but memorable experiences that leave our guests with smiles and stories to share.

Role Overview:

As our Guest Relations Guru, you play a pivotal role in shaping and enhancing our customers' experiences. Your responsibilities extend beyond mere inquiry handling – you're a master of communication, a problem-solving enthusiast, and an empathetic individual.

Key Responsibilities:

1. Guest Experience Management: Oversee and manage the Guest Experience Index (GEI) to gauge customer sentiments and formulate strategies for elevating customer satisfaction.
   Collaborate with internal stakeholders to ensure seamless alignment of customer experiences with our brand and mission.
   
2. Customer Relationship Management (CRM): Manage and optimize the Customer Relationship Management (CRM) system for integrated, accurate data capture throughout the customer lifecycle.
   
3. Feedback Analysis and Service Improvement: Analyze customer feedback from all touchpoints, identifying trends, areas for improvement, and opportunities to enhance customer loyalty.
   Investigate and resolve customer complaints in alignment with brand values, aiming to improve overall customer satisfaction.
   
4. Multichannel Communication: Provide prompt and accurate responses to customer inquiries through various channels, including phone, email, social media, and chat.
   
5. Collaboration and Reporting: Collaborate with internal teams to address and prevent recurring issues.
   Prepare and present weekly and monthly customer service reports, covering feedback, GEI and NPS scoring, service recovery, and actionable recommendations.
   
6. Administrative Support: Undertake additional Marketing administrative duties as required, including sourcing quotations, preparing minutes, reports, and managing marketing assets inventory.
   
7. Executive Support: Manage the CEO's schedule, organizing appointments, meetings, travel arrangements, and handling expense claims.
   

Requirements:

• Demonstrable experience in customer service, preferably within the hospitality or service sector.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-focused approach, and exceeding customers’ expectations.
• Ability to handle stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

If you are passionate about turning customer service into an art form and possess the skills to create smiles and unforgettable experiences, we invite you to apply!

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.

We regret to inform that only shortlisted candidates would be notified. EA License: 22C0941 (Communal Connections Pte Ltd)

As a Platform Engineer, your role is to design, develop, and maintain distributed applications using the Oracle Tuxedo middleware platform and other technologies.

• Designing and developing distributed applications using Oracle Tuxedo middleware platform.
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic.
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance.
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration.
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations.
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements.
• Conducting performance tuning and optimization of Oracle Tuxedo applications.
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development.
• Providing technical support and guidance to other team members and stakeholders.
• Participating in code reviews and ensuring adherence to coding standards and software development best practices.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform.
• Strong proficiency in programming languages such as C, C++, Java, or COBOL.
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA).
• Experience in performance tuning and optimization of Oracle Tuxedo applications.
• Knowledge of database systems and SQL.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork skills.
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment.

Responsibilities

• Provide maintenance support for security systems and tools, including firewalls and other security technologies, as per the maintenance contract requirements
• Conduct security assessments and audits to identify vulnerabilities and provide recommendations for remediation
• Perform system upgrades, patches, and backups to ensure the security systems are up-to-date and running efficiently
• Provide incident response support, troubleshoot security incidents, and work closely with clients to resolve issues in a timely resolution
• Implement security policies, procedures, and standards to ensure compliance with relevant laws and regulations
• Collaborate with clients and stakeholders to ensure that security requirements are integrated into new projects and systems
• Provide internal training and support to the team as part of knowledge sharing.
• Participate in on-call standby rotation to provide 24/7 support for incidents
• Participate in regular operations review meetings, including operational issues, tickets review, etc

Requirements

• Singaporean
• This is an L3 Engineer role
• At least 5 years in network security preferably in a maintenance support role
• Knowledge in network and operating systems
• Knowledge in network routing, switching technologies and protocols
• Exposure in scripting languages and security tools
• Hands-on experience in firewall and VPN technologies such as Cisco ASA Firewall and VPN, Cisco ACS/ISE, Cisco ESA/SMA, Cisco WSA, Palo Alto firewalls, Checkpoint, Juniper, Fortinet firewalls, etc
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Availability to work extended hours and participate in on-call standby rotation

Preferred Requirements

• CCNA certified

Responsibilities:

1. Monitor real-time security operations at overseas IDC, including personnel and asset surveillance. Respond promptly to security incidents, coordinate, and follow up on incident handling to ensure stable, secure, and efficient overseas data center operations.

2. Develop and optimize operational management standard procedures, and establish the framework for IDC security operation management systems. Enhance the standardization of global data center operations.

3. Oversee the construction of the IDC alarm, incident, risk, and drill management system. Drive execution through data-driven approaches, and facilitate the evolution towards automation and intelligence.

4. Collaborate in optimizing the security operation management platform, contributing to the development of automation tools for centralized and refined management of global IDC.

Requirements:

1. Bachelor's degree or higher, with a preference for a major in computer/electronics.

2. Over 2 years of relevant work experience, demonstrating operational and management expertise in large-scale security service projects.

3. Familiarity with security incident emergency response processes. Ability to track, analyze, handle, and resolve various security issues and incidents. Understanding of relevant security standards, regulations, and security systems.

4. Preferably with a background in the security industry or a large security services company.

5. Proficient in both Chinese and English languages.

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience with hands-on experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate

1. Job Description

• Ensure effective implementation of the Quality Management Systems on projects and report on system performance
• Support in the planning and management of internal quality and environmental audits covering all operations and to take an active role in QAQC audits
• Monitor quality reports and other documents to ensure that all relevant project quality records are properly controlled and maintained
• Conduct inspections and testing exercises according to the Quality Management Systems
• Identify potential technical issues and provide recommendations to rectify them
• Coordinate with clients, project teams and external parties on project quality related matters
• Any other other ad hoc duties assigned.

1. Job Requirments

• Candidates with LTA project experience are highly preferred
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.
• Proficiency in Microsoft application (Excel, Word, and PowerPoint)
• Able to work independently and willing to learn
• Good communication and interpersonal skills

Responsibilities:

• Manage & grow existing accounts to deliver results.
• Identify clients’ requirements and propose internal capabilities and resources to meet clients’ needs.
• Participate in end-to-end request for quotation/RFQ process.
• Liaise closely and build strategic relationships with client stakeholders.
• Response to all client-related matters, from contractual agreements, solutions implementation and service performance, to service enhancements and key account business opportunities.
• Perform and plan necessary reviews
• Create growth plans for the assigned key accounts.

Requirements:

• Experiences in Freight Forward in Seafreight, RFQ, Tender & quotation is a must.
• Good understanding of logistics, freight or supply chain industries and their capabilities.
• Excellent client relationship management skills.
• Process-orientation, analytical skills and business acumen.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

Responsibilities:

• Execute Standard Operating Procedures related to the management of incidents and requests: Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
• Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Invoke and manage crisis and security management processes; Document all actions in accordance with standard company policies and procedures.
• Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices
• Act as the senior on shift and ensure proper shift handovers; Develop training programs and provide on the job training.

Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment
• Minimum of 4 years proven experience in technical support or service desk environment, using ServiceNow.
• Minimum of 3 years proven experience in managing all aspects of Major Incident: Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
• Experience with developing training programs and delivering training. Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• ITIL V4 Foundation certificate and experience working with ServiceNow; Agile, Six Sigma or related certifications will be an advantage

Additional info:

• Company industry: IT Solution for Airport industry
• Location: Loyang Way (Changi)
• Working arrangement: 8am to 8pm (12 hours day shift, including weekend) + Hybrid work arrangement (any 3 days WFO, 2 days WFH) - * During training period (around 6 to 7 months training), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23971
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

Job Description:

• Assist QS Manager to handle and calculate the quantity and costing of the different tender assignments.
• Provide budget cost or estimates.
• Liaise with suppliers for their products and services presentation
• Liaise with other Departments in dealing with various documents and issue.
• Coordinate with the supplier/contractor regarding on bills and quantities.
• Evaluate and check on market unit rates monthly/Quarterly for material and labour cost.
• Deliver all tender document and costing to project team.
• Attend tenders’ site show round.
• Reply tender clarification, and prepare for tender interview and presentation.

Requirements:

• Min. Diploma in Mechanical & Electrical Engineering or equivalent.
• Min. 2 years of Quantity Surveyor working experience.
• Singaporeans only!

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Deidrie Chiam Rui-Xuan | EA Reg No: R23116361

Recruit Now Singapore Pte Ltd | EA Lic No: 21C0845

Job Description

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD4,000

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate

· 5 DAYS

· Year-End Bonus + Performance Bonus

· Annual Leaves, Medical, Dental benefits, etc

· Good career advancement

Responsibilities:

• Hardware support, maintaining office network systems
• Ensure anti-virus software is always up-to-date
• Servicing of users requests, administration of network servers
• Providing support for all in-house software requirements
• Interface with users & identify computer-related needs
• Track and maintain accurate records of all equipment, software, etc
• Carrying out upgrading of office systems

Requirements:

• Diploma / Degree in IT Field
• With relevant experiences
• Knowledge of AD Server, Office 365 Administration, MS Azure, etc

Please include in the CV

• Last drawn
• Expected salary
• Notice period

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Field Service Engineer (Laser machine & Semiconductor Equipment)

• Office: (Bendemeer), most of the time at customers site (island-wide)
• 5 days Mon-Fri 830am-530pm,1 hour break
• $ 3,500 - $ 4,000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Email me your latest resume for Immediate Interview Arrangement.

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements

1) At least 1 year on IT hardware support

2) Relevant Higher Nitec /Diploma (Diploma in Electronics/Electrical/IT) or higher.

3) Place of Work: SG - island wide

4) Able to commit on standby (24/7) and overtime

Scope of work:

1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts.Preferable experience in Sys I/X/P system.

2) Provide accounts with total systems support.

3) Acts as the primary technical interface to customers for hardware and software technical support as

required by the customer.

4) Uses advanced technical expertise to conduct problem analysis and problem solving to identify and resolve complex system hardware and software operational situations.

5) Give technical assistance and advice to lesser experienced personnel.

6) Hardware troubleshooting skill for computer systems and peripherals.

7) Able to repair Apple imac hardware and software loading

8)Troubleshooting of Lan and networking.

9) Mechanically incline toward machines.

Additional Information

• Working Hours: Mon - Fri: 9am - 6pm Sat: 9am - 1pm (Rotation standby after office hours) OT will be paid if standby is activated after working hours.
• 2 years full time renewal contract with benefits like annual leave, medical and dental and bonus.
• Singaporeans Only

EUC Engineer L2

Brief Description:

End-User Support, strong in supporting all Windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Basic help desk resolution and service desk delivery.
• Routine System administrative activities
• Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
• Troubleshooting for Alert logs files, transaction logs and backup logs.
• Troubleshoot End to End User Devices
• Run the backups, recovery errors, respond to the request regarding the restoration of the DB
• Responsible on making backup tapes schedule and changes.
• Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.
• tuning
• Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
• System upgrades/migrations
• Making sure Inventory is updated.
• Escalates the problem to next level/Vendor.
• Good working experience in iOS devices ( iPad, MacBook, & iMac )

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)
Salary: SGD2,800 to SGD3,500
Location: East Coast, Punggol
Working Hours:
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)
Commencement: Immediate

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: In person

Key Responsibilities and tasks:

1. Reports to Project Manager on tasks/project status.

2. Handle projects for design and engineering of fire protection systems (Foam, Deluge, Novec, FM200, Water Mist, CO2 etc.)

3. Handle the co-ordination of project activities to ensure that projects are executed in a smooth and effective manner.

4. Responsible for requesting and initiating approved project purchases.

5. Attending external project kick-off meetings, meetings with clients or consultants as well as technical and co-ordination meetings, project meetings and internal project closure meetings.

6. Responsible for proper project documentation including email communication.

7. Assist designer in drawings, calculations & documentations for project submission.

8. Supervision of work, liaise with client, sub-contractors and service engineer regarding overall fire protection system.

9. Coordinate and supervise with Service Engineer for the factory acceptance test (FAT) with customers.

10. Any other duties as assigned by the Project Manager.

Requirements:

1. Monday to Friday (8:00am-5:00pm), Saturday (8:00am-12:00pm).

2. At least 5 years relevant work experience in the Marine/Oil & Gas industry.

3. Applicants with similar experience in fire protection industry will have an added advantage.

4. Knowledgeable in application software such as MS Office, MS Project,

5. Knowledge of AutoCAD added advantage.

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts