Commercial

• Support APAC media commercial finance function relating to regional and global client pitches, fee and staffing discussions, regional client contract reviews, client reporting and other ad hoc commercial requests.
• Provide ongoing support to APAC business and market finance teams for regional and global clients, including but not limited to contract queries, fee negotiations, coordinate requests from global and region on finance operation and client reporting matters. Participate in discussions with clients as necessary.
• Work closely with various stakeholders including market finance, business teams, global teams, legal and tax teams where applicable/ necessary to provide complete, accurate and timely deliverables.
• Perform analysis on client profitability and revenue reporting as required. Support business leads to ensure business structure and processes are delivering optimal operating efficiencies. Develop, implement and monitor measures where necessary.
• Support local markets on local market client audits.
• Ad hoc requests from global teams, clients and other business stakeholders. Consolidate and review local market submissions to ensure compliance and consistency across markets.

Communication and Teamwork

• Work closely as a team to ensure that requests and issues are addressed.
• Establish strong communication channels with global, regional and local stakeholders to ensure that business issues are efficiently and effectively communicated and feedback obtained on a timely basis.

About the Job 

The APAC Project Management (Integration), Senior Manager is responsible for overseeing and managing the successful integration of various business units, systems, processes, and technologies within an organization. This role involves developing and executing integration strategies, leading cross-functional teams, and ensuring the alignment of projects with the overall business objectives. As a member of the APAC Commercial Excellence team, the successful candidate will play a pivotal role in driving efficiency, scalability, and synergy through effective project management and communication. 

Responsibilities 

Stand-up fully integrated org structure 

• Overseeing consistent implementation of org design principles (span of control, separation of service and sales, revenues/FTE, etc.)
• Change management - training, new leader assimilation, town halls, manager forums 
• Enabling cross-company managers to navigate 2 different eco-systems: expectations, processes, systems - how to simplify, appoint delegate, etc 

Business Management 

• Implement and enforce a single E2E billing and collections process across the combined business 
• Proposal and contract approval flow, consistent across both businesses.  
• Tracking integration cost savings, actions, progress, status 
• Integrate/Build culture 
• Integrating and building our new culture eg. ERG, People & Planet Day, Engage results, etc.  

Join our esteemed team as a Senior Consultant specializing in Financial Markets and Private Banking Transformation, where you'll spearhead strategic initiatives to optimize operations and drive innovation within the sector. This role offers a unique opportunity to leverage your expertise in project management and transformation to deliver impactful solutions for our clients.

Key Responsibilities:

• Collaborate with clients in the financial markets and private banking sector to assess current practices, identify areas for improvement, and develop transformative strategies to enhance performance and competitiveness.
• Lead project teams in the definition of Target Operating Models (TOM) and process improvement initiatives, guiding the development and implementation of strategic frameworks to optimize operational efficiency and effectiveness.
• Conduct thorough analysis of market dynamics, regulatory requirements, and industry trends, providing actionable insights and recommendations to drive strategic transformation initiatives.
• Lead project teams in the implementation of transformational initiatives, including process reengineering, technology adoption, and organizational restructuring, ensuring alignment with client objectives and timelines.
• Provide expert guidance and support in financial market operations, private banking services, and wealth management strategies, contributing to the success of client projects.
• Develop and deliver high-quality presentations, reports, and recommendations to senior management and stakeholders, effectively communicating complex concepts and transformation strategies.
• Act as a trusted advisor to clients, building strong relationships and fostering collaboration to drive successful project outcomes and business transformation efforts.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Customer Service Officer (East)

- Salary up to $2500/month

Job scope :

• Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders
• Respond to customers' queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents' feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
• Liaise with the transporter to ensure B2C shipments are delivered promptly to the parcel sorting center for processing
• Prepare billing to B2C clients for submission before the cut-off date
• Prepare weekly or monthly reports as required by Management and B2C clients
• Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team

Requirements :

• "O" Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer Service oriented
• Good communication skills

Working hours :

• Monday to Friday (8.30am to 5.30pm)
• Saturday (8.30am to 12.30pm)

Please Whatsapp us at +65 9338 7787 to arrange for an interview.

The Freight Operations Officer's main purpose is to support the Freight Team in performing the full scale of the operational function in air and sea freight forwarding. He/She needs to be detail-oriented, resourceful and analytical to manage resources cost-effectively. He/she requires organising and planning skills to ensure careful execution of projects according to customer requirements, as well as interpersonal skills, problem solving, negotiation and presentation skills for effective communication and management of stakeholders.

We're looking for a team player who is performance driven, proactive and agile in adapting to customer needs and make decisions independently. This position is part of a 6-members team that reports to the Head of Freight Services.

• Work Schedule: 5.5-days week, Mon-Fri 8.30am to 5.45pm, Alt Sat 8.30am to 1.30pm
• Work Location: Our office in Changi Airfreight Centre

MAIN DUTIES AND RESPONSIBILITIES

• To evaluate customers’ shipping needs and recommend appropriate freighting solutions.
• To work with shipping companies suitable schedules, negotiate with carriers and finding the best rates for all sea and land freight shipments.
• To review all shipping documentation ensuring compliance with company standards and trading regulations.
• To execute all incoming and outgoing shipments, including customs declaration, transport planning, project cargo handling, terminal service handling, bonded warehouse handling, dangerous goods handling, shipments tracking and billing.
• To assist/advise client on site where required.
• To coordinate with insurance companies and ensuring that cargo is covered for damage or loss during transportation.
• To monitor shipment at every stage of the shipping process, communicate with customers regarding shipment details and delivery schedules.
• To assess carrier performance based on customer feedback and implementing changes where necessary.
• To establish relationships with vendors and suppliers to develop new business opportunities.

REQUIREMENTS

• Diploma or Bachelor Degree in Logistics or related
• Minimum 2 years work experience in Freight Forwarding operations
• Valid Class 3 driving license

The Country Manager/ Branch Manager is responsible for all day-to-day operations and management and to support the company’s strategic short and long terms regional growth plans.

The role and responsibilities of the GM/Branch Manager include the following:

1. Develop, review and refinement of the business strategy, execution of the strategy to obtain/maintain a leading position in the market place.

2. Growing the revenue/profit for the Branch with new business and existing business.

3. Client Management, working closely with the respective management team and HOD, to

· Review SOPs regularly and keep it up to date.

· Review, understand customers’ KPI requirement, facilitate implementation and ensure compliance

· Manage customers’ expectation through regular review and KPI measurements internally

· Monthly or quarterly business review with Key Accounts together.

4. Ensure revenue growth is achieved in a responsible and profitable manner.

5. Ensure the efficient utilization of Company’s resources in order to achieve the overall objectives

6. Talent Management and Recruitment - Hiring of right personnel/talent with appropriate approval, Staff development and performance appraisal

7. Ensure effective internal controls and management information systems are in place;

8. Ensure compliance to the Company work procedures.

9. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed

10. Support and growth the relationship with Vendors/ Shipping line/Airline Iine ensure best in class procurement strategy for the company.

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Define project tasks and resource requirements.
• Develop and maintain project schedules and deliverables.
• Manage project budget and track project costs.
• Proactively identify and mitigate project risks and issues.
• Manage project stakeholders, ensuring effective communication and collaboration.
• Facilitate project team meetings and provide regular project status updates.
• Manage the end to end on-boarding of Clients in accordance with the client Project Governance, Methods, competencies and change management framework.
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals.
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes

• Proven experience as a project manager, delivering projects on time and within budget.
• Strong expertise in project planning and management methodologies.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple projects and priorities effectively.
• Attention to detail and strong problem-solving abilities.

Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

· Proven English proficiency with a minimum score of 700 (TOEIC) or 550 (TOEFL) or 6.0 (IELTS)

(Only shortlisted applicants will be contacted for an interview)

Requirement

· Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

· Good business acumen and strong track record in sales, marketing and business development

· Bilingual in English & Mandarin with good communication skills and the ability to work with people from diverse background

· Good team player with strong leadership quality and able to manage cross-functional teams

· 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

· Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

· Strong in customer account management

Duties

· Serving, sustaining and growing business from new/existing customers

· Ensuring the yearly sales target/revenue set for Strategic Business Units are met

· Reviewing projects and assessing if the projects are to the company’s competency and business objective

· Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

· Monitoring Profit & Loss performance of each project

· Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

Kindly submit resume to include your current and expected salary.

What you get to do in this role:    

• Take small to large programmatic sales plays and programs from original concept through final implementation 
• Bring our Industry/vertical and Seller persona focused activation plays into a repeatable framework 
• Develop detailed project execution plan, and manage all processes including progress tracking, metrics, monitoring change control process, and launch 
• Provide overall communication and work with all areas affected by the program including partners, business sponsors 
• Align closely with the Global Sales Play Structure and global operating model design​ 
• Create status reporting to support project/program discussions at Workgroups and Sponsor level 
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 
• Validate Sales Play materials such as Pitch Deck, Customer Stories, Demos, Seller Map, Value Workshops, Target Account List​ 
• Accountable for planning and tracking to program milestones and deliverables​, managing initiative risks and issues​ 
• ​Ensures cross-functional collaboration to deliver expected outcomes of the program 
• Represents the Global Sales Play voice in the Geography and related countries in close alignment with Sales Operations and Go To Market