Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking division.

about the job

As a Relationship Manager, you will play a pivotal role in:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans, and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• Minimum 1 year of financial advisory experience is advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

In this role, you will:

1. Promote and sell BICS international wholesale voice and mobile data solutions to assigned customer portfolio;

2. Negotiate and conclude exchange of voice traffic with in-country main partners with the view to create value and increase profitability;

3. Optimize and retain BICS’ existing products portfolio for both voice and/or mobile data throughout the assigned customer base;

4. Sell new and complex mobile data solutions (signaling, roaming and messaging) in line with BICS commercial and go to market strategy;

5. Negotiate and ensure timely implementation from contract to solution delivery of all products sold. Interact with various internal departments such as legal, finance, product management and technical teams to ensure customer satisfaction during pre and post sales activities;

6. Feed BICS with changes in market, regulatory, and technology changes with regards to assigned markets;

7. Be responsible for achieving and exceeds sales and buying voice, mobile data and customer acquisition objectives.

SKILLS Required:

· Solid understanding of both Telco Voice and Mobility solutions

· Language skills: English – mastering Hindi is an advantage

· Sales and or technical experience

· Negotiation skills

· Customer oriented

· Strong communication skills

Key Responsibilities

1. Will prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements
2. Will drive project deliverables and task details by through the use reports, tracking charts and, checklists.
3. Aligns the activities of resources internal to the business unit to achieve on-time and within budget performance objectives for the project.
4. Monitors, and reports to the business unit on project's cost performance.
5. Will participate on intra business unit design teams to complete projects. Will contribute to the team's technical development in the pursuit of the team's project goals.
6. Will research causes to project obstacles and assist in implementing solutions for resolution.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Responsibilities:

• Foster enduring bonds with clients by providing exceptional customer service.
• Provide expert cosmetic recommendations and consultations, making sure that the needs and satisfaction of the client are satisfied.
• Lead and mentor specialists and therapists in the provision of treatments and services.
• Responsible for overseeing all day-to-day branch operations.
• Help manage the store effectively and respond to client inquiries and concerns.
• Preserve a positive work atmosphere, encourage collaboration and efficient communication among employees.
• Meet sales goals and make a contribution to the monthly sales targets set by the branch.
• Take part in HQ-established marketing initiatives and campaigns.
• Maintain the treatment and consultation rooms clean that enhances customer experiences.
• Carry out as-needed tasks as delegated by management.

Requirements:

• Bachelor or Diploma/ Professional Certificate in Beauty and Wellness/ Business Administration
• A minimum of five years' experience in the beauty and wellness sector, along with a track record of successful sales.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Assist in the development and implementation of transfer pricing strategies and policies across the company.
• Conduct thorough analysis of existing transfer pricing agreements, identifying areas for improvement and proposing necessary adjustments to maintain compliance and optimize tax efficiency.
• Work closely with various departments within the organization, including finance, legal, and operations, to ensure accurate and timely transfer pricing documentation.
• Collaborate with external tax advisors and auditors to manage transfer pricing audits and resolve any tax-related disputes or issues.
• Stay updated on changes in international tax regulations and transfer pricing guidelines, providing proactive advice and recommendations to ensure the group's compliance.
• Assist in the preparation and submission of relevant reports and documentation required by tax authorities.
• Support the Group Tax Manager in ad hoc tax-related projects and initiatives.

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field. A master's degree or professional qualification (e.g., CA, ACCA, CIMA) is preferred.
• Minimum of 5 years of experience in transfer pricing or tax advisory, preferably within the maritime or shipping industry.
• Strong knowledge of international tax regulations and transfer pricing principles.
• Proficient in using tax software and MS Office Suite (Excel, Word, PowerPoint).
• Excellent analytical and problem-solving skills, with the ability to interpret and apply complex tax regulations.
• Strong attention to detail and accuracy.
• Good interpersonal and communication skills, with the ability to work effectively with cross-functional teams and external stakeholders.
• Ability to work independently and manage multiple tasks with competing deadlines.

Chan Chee Meng
EA 07C3069
R1110620

POSITION OBJECTIVE:

To oversee the Finance Department by ensuring the accounting records are kept in accordance to Town Councils statutory and legislation requirements.

JOB RESPONSIBILITIES:

• Oversee and lead the Finance Department with the Finance Manager;
• Liaison with auditors, bankers, tax agents, government agencies and etc;
• Establish sound internal financial control and responsible for all statutory reporting;
• Provide financial analysis of the Town Council’s performance and provide financial advisory to Management through monthly and quarterly reporting;
• Prepare financial statements and audit schedules in compliance with accounting standards, statutory and legislation requirements (Town Councils Act and Town Councils Financial Rules) for annual audit review;
• Oversee and work with all levels of stakeholders on annual budget exercise;
• Manage tax related matters and statutory tax submissions;
• Ensure compliance and reporting under the Town Councils Act/Town Councils Financial Rules and other statutory requirements;
• Monitor daily cash flows, cash flow forecast/projections, including treasury-related and fund management related matters of the Town Council;
• Formulate strategic short-term and long-term financial plans for the Town Council;
• Review and make recommendation of process improvements and/or mechanisms to minimize/mitigate financial risks etc;
• Follow-up on auditor’s recommendations and implementation of control measures in day-to-day operations to mitigate/minimize internal control weaknesses;
• Ability to work directly and effectively with all stakeholders of the Town Council including supervising a team of finance staff;
• Keep abreast of changes in financial, statutory and Town Councils regulations and legislation;
• Any other assigned duties/responsibilities as prescribed/assigned by Management.

JOB REQUIREMENTS:

• Degree in Accountancy and/or other accounting qualifications;
• Minimum 5 years of Managerial level with relevant working experience;
• Preferably some working experience in management of Government Finance;
• Ability to demonstrate leadership, management skills and team-player;
• Excellent communication, interpersonal and people management skills;
• Ability to work with all levels of stakeholders; and
• Independent, meticulous and able to work with tight deadlines.

Only shortlisted candidates will be notified.

Key Responsibilities:

· Reporting to the General Manager, you will lead and manage the Human Resource department to support club’s objectives.

· Responsible for budgetary control and to perform yearly budget review for entire manpower.

· Handle a full spectrum of Human Resource responsibilities that includes staffing, compensation and benefits, payroll administration, employee relations, learning & development, and performance management.

· Review, update and maintain Human Resource policies and Staff Handbook

· Comply with the Ministry of Manpower on employment guidelines and employment of foreign manpower.

· Responsible for the overall employment life cycle and talent management.

Requirements:

· Degree in Human Resource Management with at least 5 years relevant experience in managerial role.

· Preferably have experience in hospitality industry.

· Possess excellent interpersonal and analytical skills.

· Good knowledge of Industrial Relations and Tripartite guidelines.

We are seeking a self-motivated individual who has the ability to meet deadlines and multi-task, is detail-oriented, a team player, displays a positive attitude and is able to prioritize workload and work independently.

Interested applicants should write in with detailed CV and current and expected salary to:

[email protected] / [email protected]

All applications will be treated in strict confidence.

Key Accountabilities: ​

· Source and report on operational invoicing matters

· Maintain relevant sales databases in relations to invoicing

· Analyse and report on invoicing payments schedules against sales objectives

· Provide input to standard cyclical reports (weekly and monthly).

· Support business process and automation improvements to effectively and efficiently deliver customer service solutions to the business

· Execute Letter of Credit process and ensure timelines are met efficiently

· Ensure Action To Load (ATL) and Export Declarations are met timely

· Execute FD to facilitate customer orders

· Manage individual knowledge levels, identifying areas for growth and development.

· Working closely with multiple stakeholders to improve level of services and processes to meet the business requirements maintaining a positive relationship.

Activities & Tasks:

· Generate invoice and prepare shipping documents for presentation to banks or to send to customers;

· Monitor shipment execution and ensure cash collections for the business units are met timely

· Execute and run reports and procedures required for month end activities

· Follow-up on AR/AP positions and payment schedules

· Support Data Analysis/Reporting activities

· Monitor and Issue ATL and Export Declaration

· Vetting LC and support trade finance ops team with document presentation to the banks

· Manage FD process and ensure adherence to policies

· Execute and run reports and procedures required for month end activities

· Assisting with audit and financial queries, when required.

· Support SAP projects and enhancements for CTC process

· Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency

· Maintain management reporting – keeping team reports up-to-date from both functional and data perspective and maintaining internal databases and systems.

To be successfully considered for this role, you will have:

· A Bachelor Degree/Diploma or equivalent

· ​Previous experience in Commodity Industry is desirable

· Shipping knowledge

· UCP 600 and Incoterms

· Ability to work well with various stakeholders and be a team player

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a global MNC looking for a Senior IT Service Desk Engineer to join their team.

Job Responsibilities

• Address incidents, questions, and requests through phone, email, or self-service, meeting 24x7 KPI targets.
• Collaborate with the Technology team to reduce recurring incidents.
• Serve as an escalation point for the IT Support Team.
• Follow call management procedures, keeping stakeholders informed of progress.
• Collect metric data for reports and trend analysis.
• Maintain daily and monthly metrics adherence (initial response time, support turnaround, surveys).
• Maintain consistency and uphold professional standards within IT Support.
• Support the team in achieving KPIs.
• They will participate in communications during major incidents.
• Conduct internal training and identify skills gaps.

Job Requirements

• Strong communication skills to collaborate with relevant technical teams
• Customer-focused and objective approach to problem-solving
• Familiar with MS Windows and Office applications, IT infrastructure, and Hardware

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).

Responsibilities

• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
• Manages daily aspects of the department and its staff to ensure projects/tasks are completed and goals and customer needs are met
• Collaborates with other managers to plan, direct, and coordinate programs and projects
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Drafts, submits, and presents various performance and management reports
• Manages inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts
• Address employee and customer concerns, such as conflicts or complaints.
• Monitor and ensure a clean and safe working environment

Qualifications & Requirements

• Bachelor’s degree in relevant field
• Ability to create and present ideas, reports, and budgets in various formats
• Able to work both independently and collaboratively.
• Written and verbal communication skills.
• Time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Problem-solving attitude
• Flexibility to work in shifts

Job Description

We are seeking an experienced Sales Manager for our expanding metals / commodity business in Asia region. The successful candidate will be responsible for sales targets in the challenging market and must have knowledge in managing risks, building and maintaining strong relationships with clients and suppliers.

Key Responsibilities

• Collaborate with existing team members to identify market trends and trading strategies

• Analyzing budgets, preparing annual budget plans and ensuring the sales team meets their quotas and goals.

• Researching and developing marketing strategies, understanding customers requirements to achieve the company's marketing objectives.

• Recruiting, training, scheduling and managing marketing and sales team.

• Maintaining relationships with important clients by making regular visits, understanding their needs.

Requirements

• Degree in Business Management or a related field with at least 3-4 years experience.

• Pleasant personality with excellent interpersonal relationships and communication.

• Strong business acumen sense and industry expertise.

• A good team player with the ability to adapt in a fast-paced environment.

• Able to work independently and take initiative.

Please send your resume, in WORD format only. Kindly submit your CV by clicking “APPLY NOW” for confidential discussion. Please note that only short-listed candidates will be contacted. Alternatively yuou can email : [email protected]

Job Summary:
We are seeking a highly motivated and skilled Facilities Operations Manager to join our Team. The ideal candidate will have excellent organizational and leadership skills, along with a strong ability to manage multiple tasks and projects simultaneously.

Responsibilities:
- Oversee and manage daily operations of the institute.

- Ensure the operations and reliability of the Institute facilities and general infrastructures systems.

- Monitor and evaluate operational performance, identifying areas for improvement and implementing necessary changes

- Ensure compliance with company policies, regulations, and standards

- Manage and optimize resources to maximize productivity and efficiency

- Provide leadership and guidance to the operations team, fostering a positive and collaborative work environment

- Conduct regular performance evaluations and provide update to the Management

- Resolve operational issues in a timely and effective manner

- Develop and maintain relationships with vendors, suppliers, and other external stakeholders

- Oversee and review safety procedures and measure

- Handle insurance plans and service contracts

- Any other duties as and when as assigned

Requirements:
- Minimum Diploma with 1-3 years of relevant experience in operations management or related field

- Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams

- Excellent time management and multitasking abilities

- Proficient in computer skills, including Microsoft Office (Word, Excel, PowerPoint)

- Exceptional problem-solving and critical thinking skills

- Excellent communication and interpersonal skills

- Strong negotiation and conflict resolution skills

- Familiarity with Singapore's business environment and regulations

If you meet the above requirements and are ready to take on this challenging role, we invite you to submit your application. Please include your resume, cover letter, and any relevant certifications or references.

Only shortlisted candidates will be contacted for an interview.

• Position : Logistics / Operations Executive – Up to $3,400 - Changi South
• Location : Changi South
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.30PM
• Salary (commensurate with experience) : Up to $3,400 + Performance Bonus + AWS + Medical Benefits + 10 Days AL
• Duration : Perm
• Industry : Logistics

Responsibilities:

• Assist Operations Manager in supervising daily operations of organization.
• To handle some groundwork jobs, presales activities such as quotation preparation and pricing agreement application with suppliers & customers.
• Responsible for working with customers to fulfil their orders / shipments
• Liaise closely with customers, to ensure prompt & accurate order processing & shipments
• Ensure proper documentations are being file and organise
• To resolve disputes & complain arise out of deliveries
• Plan, schedule, organize and assign jobs daily
• Assist the Operation Manager to monitor the vehicles' servicing/maintenance schedule and arrange accordingly
• Ensure all drivers and delivery assistants comply to SOPs
• Display professional attitudes towards customer
• To coach/mentor staff to bring about positive mindset and attitude that is required for work within the organization
• Work closely and maintain cordial relationships at all times with all other departments’ personnel.
• Positive problem-solving attitude
• Any other ad-hoc duties assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivanlent
• Minimum 2 years of relevant experience
• Proficient in Microsoft Office
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Greeting customers at the front desk and providing exceptional service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Serving as the point of contact for sales hotlines and inquiries, efficiently addressing customer queries and providing information.
• Demonstrating meticulous attention to detail when handling customer data.
• Managing and distributing sales leads in accordance with company standards.
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers.
• Generating monthly sales lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 6-days workweek (Mon-Sat: 8.30am to 6.00pm)

Job Title : Researcher Service & Operations Management (IPAM)

Job Type : 1 Year (Extendable)

Job Location : North Buonavista Road

Job Scope: The research function in the Institute of Public Administration and Management, Service and Operations Management Team advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. PSD and other agencies), and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.
• Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
• Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community. In particular, we are looking for someone who:
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Mounika Tanuku

EA Licence No. 93C4403

EA Regn. No. R22109193

Requirement

• Team Leadership and Management:
• Supervising and leading a team of support agents.
• Providing guidance, training, and mentorship to team members.
• Setting performance goals and conducting regular performance evaluations.
• Process Improvement:
• Developing and implementing efficient helpdesk processes and workflows.
• Continuously evaluating and improving support procedures to enhance customer satisfaction and resolution times.
• Overseeing the implementation and maintenance of support technologies, such as ticketing systems and knowledge bases.
• Communication:
• Monitoring customer satisfaction and implementing strategies to improve service quality.
• Facilitating communication between the helpdesk team and other departments within the organization.
• Providing regular updates to management on helpdesk performance and key metrics.
• Staying informed about industry best practices and emerging technologies will enhance the helpdesk's capabilities.

Requirement

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities, such as software upgrades and the installation or uninstallation of approved software.
• Performing break-fix issues on: desktop/laptop, IT peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity-related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to the agreed SLA, or ensured to be sent to resolver groups as necessary.
• Incident management for P1 to P4 tickets. Managing users’ communication and broadcast.
• Produce operational documentation and evidence for internal and external audits.
• Oversee, develop and optimize the end-user services processes and procedures to continually adapt to the changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.

The ability to multi-task, communicate and manage drivers is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;

3. Ensuring that routes are running effectively and efficiently;

4. Plan, route and co-ordinate with suitable drivers on their routes;

5. Assist in training and ensuring that service quality is upheld;

6. Deal with feedback, queries and complaints positively and effectively;

7. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Enjoys multi-faceted co-ordination and is a strong team player;

4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work independently as well as in a team and can function competently under pressure;

7. A willing and cheerful learner and worker.

Job Description:

• Leading and motivating the staff in achieving maximum results for the Key Performance measurement

• Monitor the inventory level, replenishment of stock and return cycle is carried out accordingly

• Improve upon existing work procedures and operations, ensure that the correct paper works handling are adhered to

• Take charge and provide necessary supervision during stock take and random count exercise

• Manage and involve in opening and closing of the store and banking of the daily sale

• Manage the store’s manpower

• Involve in budget planning

• Perform any other work duties as and when assigned by superior

Requirements:

• Diploma holders or minimum 3 years of retail supervisory experience

• Pleasant disposition and customer service oriented

• Good working attitude and strong interpersonal skills

• A team player who is independent and able to work under pressure

• Must be comfortable to retail hours, weekends and public holidays

Our client designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking equipments. They are hiring for Software Design Manager and will like to invite interested candidates to submit your detailed resume to [email protected]

Software Design Manager

Job summary

Manage a team of software engineers in designing and developing real-time software and automation control systems for semiconductor equipment Develop software methodology and tools to support software projects Spearhead research and deployment of new-generation software engineering technologies

Responsibilities

• Manage a team of software engineers
• Design and develop real-time software and automation control systems
• Develop software methodology, documentation/library system, and tools
• Define software architecture and procedures
• Provide technical support to engineering functional groups
• Debug and solve critical field issues

Requirements

• Minimum Degree in Electrical & Electronics Engineering/Computer Studies or equivalent
• More than 5 years in a managerial capacity overseeing software development and automation control
• Experience in programming on Windows XP and above
• Versatile in VC++, MFC, SQL, and OOP
• Knowledge in developing multi-threaded control software, SEMI SECS/GEM equipment connectivity standard, and Software Development Life Cycle
• Hardware experience in using Servo, Stepper Motion Controller, Analog Device, and High Speed I/O
• Knowledge in PLC will be an added advantage
• Strong analytical and problem-solving skills
• Excellent team player

The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities:

• Manage the sales and marketing team within the designated territory.
• Acquire new leads while nurturing existing accounts.
• Prepare and submit monthly sales reports to stakeholders.

Requirements:

• Diploma/Degree in sales/business/food or any relevant discipline
• 1-3 years sales experience in printing/sensing/IT products or relevant aspect
• Entry level is welcome as training is provided

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize.

JOB DESCRIPTION

• Provide first line maintenance, trouble shoot and repair of marine/diesel machineries and equipment.
• Keep-watch on major machineries in operation i.e. diesel generators, air compressors, pumps etc.
• Electrical installation, troubleshooting and maintenance.

REQUIREMENTS

• Diploma/Higher/Nitec in Mechanical, Electrical or Marine Engineering preferred.
• Min 3 years of relevant working experience.
• Experience in petroleum/petrochemical or marine/oil tanker industry will be added advantage
• Willing to perform outdoor fieldwork and work on 12-hours rotating shift (alternate weekends off/rest days)
• Only Singaporeans need apply.

REMUNERATION & BENEFITS

• Attractive Salary and Bonuses.
• Medical, dental and insurance benefits.
• Family benefits.
• Travel Allowance.

Interested applicants who are able to travel offshore island (Pulau Busing via 20 mins ferry ride) please apply with full details of resume.