Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

JOB SUMMARY

RESPONSIBILITIES

· Review and update credit policies, Standards, Guidelines and FAQs as driven by market conditions, business strategy, regulatory requirements and for risk management.

· Managing and implementing Credit Policies and Standards for further simplification, rationalization and digitization.

· Interpret and implement various regulatory changes impacting Credit risk, including but not limited to, Credit risk mitigation, Large exposure, Basel IV, other Capital requirement regulations etc.

· Engage and manage stakeholders in policy drafting, feedback, communication (quarterly updates, briefing calls) and providing response/solutions to queries.

· Driving the effort in credit process re-engineering to improve operational efficiency.

· Analysing the impact on business or risk aspects of any material changes to Credit Policies and Standards.

· Work closely with various team to solve business / risk problem and finding new ways of gathering, analyzing data to identify improvements in credit policies and processes

· Coordinating the project working groups including managing multi-function stakeholders and contribute to the working group deliberations and actions including policy drafting, feedback, communication and providing response/solutions to issues.

· Leading and contributing to projects and initiatives in terms of data, analysis and feedback e.g. Basel IV, EBA Guidelines, Large Exposure Group Committee, Regulatory Interpretation Forum, Fraud Risk, Credit Modelling.

· Supporting the effective implementation of process improvement and system enhancement projects. Driving Creditmate BAU and Project implementation for Credit Risk.

· Coordinating and providing input and support to other stakeholders such as RM/TRM/Compliance/Legal/ Modelling/ on implementation of their policies/initiatives.

· Manage all activities assigned that is related to the implementation of the Credit Risk Type Framework and the Credit Process Universe

· Implementing governance process framework for Credit Policies, Standards and processes as required according to any gaps arising from Regulatory, Risk or Business requirements.

Business

· Align policy and process of the Risk function with business strategy and risk appetite for the Credit and oversee its execution.

· Communicate, train and implement the strategic intent and collective policies for the Risk function.

· Maintain and develop the risk capabilities and processes, and skills to meet ongoing business needs and plans

Processes

· Support Credit RFO / Credit PU owner in supervising the Credit Processes.

· Ensure compliance with applicable internal policies, and external laws and regulations, related to Credit Risk.

· Continuously improve the operational efficiency and effectiveness of the risk management processes.

People & Talent

· Lead through example and demonstrate the appropriate culture and values within the function and across the wider organisation.

Risk Management

· Ensure alignment of all applicable Credit Risk policies across the various Countries.

· Ensure communication and cascading of relevant aspects of Credit Policies to the Frontline and Credit Officers.

· Maintain a good understanding of the requirements of key external stakeholders in respect of risk management and ensure these are well understood internally and reflected in internal procedures.

· Obtain assurance regarding the effectiveness of the policy controls and compliance with applicable laws & regulations.

· Maintain an open and cooperative relationship in dealings with internal and external stakeholders

Governance

· Responsible for ensuring effective Risk Governance

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Support the Credit policy team to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Credit Approvers

· Relationship Managers / COO Office

· Enterprise Risk Management

· SAG/ SAR

· CCRO / Country Credit Governance teams

· CIC Modelling

· Credit Risk Control (Middle Office)

· Credit Risk Infrastructure

· Traded Risk Management

· Operational Risk

· Group Internal Audit

· Legal

· Compliance

· Product Partners (e.g. TB/FM)

· Group Finance

Other Responsibilities

· Embed Here for good and Group’s brand and values in CCIB Risk team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

· 9+ years of experience in Credit Risk and/or large exposure or similar regulatory rules

· Knowledge of Policies: Understanding of the Credit Policies, Standards, Credit Risk Type Framework and various Credit Application Systems

· Regulatory framework and requirement: awareness and understanding of the regulations impacting credit risk. Ability to interpret regulations, identify gaps and implement changes.

· Credit Risk experience: Prior experience in Credit Risk, Credit Approval or Credit Analysis experience would be a very strong contributing factor, excellent interpersonal skills and multi-cultural awakened and sensitivity.

· Risk management and control: Ability to manage risk in geographically dispersed and highly varied product base. Experience in process design and control.

· Ad Hoc Projects: Ability to lead various projects / initiatives

· Non technical skills: Experience to manage multiple stakeholders, take ownership, dynamic, adhere to deadlines.

· Banking training: Not mandatory but good to have Internal Credit certification for example, Core credit curriculum etc

Role Specific Technical Competencies

· Credit Risk Management

· Understanding of the Credit policies and procedures

· Stakeholder Management

· Strong analytical, communication and interpersonal skills.

· Regulations impacting Credit Risk

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Purpose:
This position will be in charge of 1-2 outlets, which includes daily operations, business results and leading the team in delivering excellent service and quality to meet customers' satisfactions at all times. He/ She will support superior in contributing positive business results to the area.


Main Responsibilities in outlet's:

1) Sales & Business Results
2) Safety & QSC
3) People Management- Morale, Needs, Training and Development
4) Administrative and others

(Those with insufficient or no F&B supervisory experience but has high interest will be considered for Management Trainee position with full training provided)

Role

• Project based role
• End user IT Support (Level 1 to Level 3) on site
• Responsible for installation, monitoring, upgrading, troubleshooting and do preventive maintenance to desktops, laptops, networks and other equipment (VC/Lync systems) making sure of its smooth functionality and following company standard.
• Responsible for the establishment of systems by planning, making proposal and executing the selection, installation, configuration and testing of all computer-based systems including desktops, laptops, software, LAN and WAN networks, printers, and other deskside devices.
• Timely respond to the Client’s needs and questions and coordinate the concerns, specifications, and procurement of computer users concerning their access to resources on the network, stand-alone personal computers, or attached devices; assist in problems relating to various software programs as necessary.
• Assigned and coordinated the works with Vendor Supports and Network Operations staff as appropriate to determine and resolve problems received.

Requirements

• Degree in IT/Computer Science/Computer Engineering
• Oil & Gas project experience preferred
• At least 15 years of work experience
• At least 3 years of management experience

We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:

• Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.
• Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.
• Gather customer testimonials, feedback form, before and after photos.
• Brainstorm marketing strategies to boost outlet sales figures.
• Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.
• Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.

Requirements:

• Minimum of 3-5 years of experience in the Beauty/Spa Industry, with a preferred background in a managerial role.
• Highly motivated person who is sales-driven & result orientated.
• Proven sales track record and the capability to meet sales targets.
• Excellent communication, interpersonal skills, and customer service attitude.
• Preferably someone who is able to communicate in English and Chinese language.

Working Location: City Hall MRT / Changi Airport MRT

If you are an Engineering and Project Management professional, Emerson has an exciting opportunity for you! This Project Manager role will manage Measurement Solutions (MSOL) product projects and deliver projects on time and ensure meeting the customer requirements and Emerson important metrics.

In this Role, Your Responsibilities Will Be:

· Initiate project with handover from sales and plan for internal and external kick of meeting.

· Review project requirements and assess risks and formulate mitigation plan before customer kick off meeting.

· Clarify project technical and commercial queries during customer KOM to avoid cost and delivery impact during execution.

· Conduct regular project review with internal and external partners.

· Achieve POR (Sales Goals / Inventory Goals, etc) with 95% accuracy

· Follow Global MSOL Project Management processes – such as Gate checks Processes / KOMs / Risk Analysis / Project timeline / Project closure / Change order mechanism / Order closure, etc.

· Submission /approval process / getting delivery extensions to avoid LD, Implement orders within original contractual delivery etc.

· Drive Project Order Execution with focus on Customer Request Dates, Improving RDSL > 95%

· Forecast and drive consistency in 3 months Rolling plan for meeting Sales POR for Project Orders.

· Supervise and drive for consistent reduction in Finished Goods (FG) of project orders. To avoid FG going into > 30 days bucket.

· Ensure project documents are submitted as per panned submission date in VDRL and maintain 95% on time submission rate

· Liaise with internal partners and align project requirements to receive timely support from partners to meet project timeline.

· Conduct lessons learned as per the guide and drive corrective and preventive actions for continuous improvement.

· Ensure 100% compliance to PMO execution gate process.

· Proactively communicate all Risks and Opportunities of project orders to all partners.

· Management Reporting for all Operations Data related to Project orders, such as FG (Finished Goods inventory)

Who You Are:

You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You actively seek input from pertinent sources to make timely and well-informed decisions. You understand interpersonal and group dynamics and react in an effective manner. You adjust communication content and style to meet the needs of diverse partners. You make implementation plans that prioritize accurately.

For This Role, You Will Need:

· Minimum of 5 to 10 years of experience in Project Management, Operations from process industries

· Strong project management skills are essential, including the ability to plan, implement, and close projects effectively.

· Proficient in English to communicate effectively with team members, partners, and other project partners includes written and verbal communication.

· Has leadership experience and able to guide and empower the team. Can delegate tasks, provide direction, and resolve conflicts within the team.

· Identifying and managing risks is a critical aspect of project management. Project Manager should be able to assess potential risks and develop strategies to mitigate them.

· Ability to build and manage project budgets effectively.

· Managing project timelines and ensuring that tasks are completed on schedule. This involves setting realistic deadlines and supervising progress or achievements.

· Adaptable and able to revise plans as needed. Flexibility and the ability to handle change are valuable qualities.

· Identifying and resolving conflicts within the team or between partners. Diplomacy and conflict resolution skills are important for maintaining a positive work environment.

· Building and maintaining positive relationships with partners, both internal and external, is crucial. This involves understanding their needs, keeping them advised, and managing their expectations.

Preferred Qualifications that Set You Apart:

· Degree or any equivalent in Engineering or any related field

· Foundation level knowledge on process instrumentation is helpful.

· PMP certification is an added advantage

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

Employer: Grace Orchard School

The Social Worker, under the supervision of the Head of Department (Allied Professionals), is a member of the school’s AP Department. He or she works via an inter-disciplinary model with fellow allied professionals, teaching staff and parents or caregivers, and is responsible in providing support services and intervention to benefit students and their families, when difficulties exist and they interfere with the students obtaining maximum educational benefits. He or she will maintain professional relationships with students and their families, acting as a guide, advocate and or supporter so that they are able to help themselves. He or she will participate in case consultations and provide relevant support services to benefit students and their families. The standard of professional practice will be ethical and delivered with due consideration to the relevant legislation and procedures.

Responsibilities

• Provide financial assistance services to needy students in accordance with the school’s financial assistance scheme policies.
• Conduct family and social assessment of students’ needs when necessary.
• Provide interventions to students to support and maximize learning and adjustment.
• Provide crisis intervention support in line with the school policies, including recommendations for financial assistance and supporting child protection cases.
• Conduct family interviews for Placement Assessment Screening (PAS) and co-ordinate with AP staff to support placement and transition for new admission.
• Maintain and update students’ case records with relevant documentation reports.
• Provide consultation and update students’ progress to the relevant staff members and caregivers.
• Conduct home visits when necessary.
• Work in collaboration with teaching/non-teaching staff and caregivers for the effective enhancement of services.
• Work with external agencies e.g. family service centres for the effective enhancement of services.
• Involve in the school’s interdisciplinary process of Individual Education Plan (IEP) and Individual Transition Plan (ITP).
• Recruit, train, and co-ordinate volunteers.
• Conduct relevant in-house training for school staff, parents and caregivers.
• Develop and review department and related policies in conjunction with the management.
• Assist in the development and management of the budget for the AP department.
• Assist in the stock-take and control of inventory of the AP department.
• Work in collaboration with teaching/non-teaching staff in various school committees including school event planning, subject curriculum and school programmes.
• Attend school meetings e.g. staff contact time, department meetings, committee meetings, interdisciplinary meetings and school holiday staff meetings etc. to keep updated of school matters and planning.
• Attend internal and external trainings e.g. professional learning teams to keep abreast of the latest trends and developments to develop and maintain skills that increase effectiveness.
• Perform other duties and be involved in committee work as assigned by the school management.

Requirement

• Bachelor Degree in Social Work or Graduate Diploma in Social Work.
• Minimum 3 years of experience in social service sector.
• Registered Social Worker (RSW) with the Singapore Association of Social Workers is preferred.
• Good communication & interpersonal skills
• Reliable, responsible and show high level initiative

Frontend Lead

Mandatory Skill : React.Js/Next.Js & Angular(70%); Java(30%)

Nice to have : Kotlin, Spring Boot

Initialize and develop web applications using high-quality and testable code
Participate in all stages of development, from initial conception to full market release and continuous improvement
Act as a key point of contact for BA and PM
Ensure high performance and security aspects in the application implementation
Perform troubleshooting, fixing bugs, and conduct code reviews to ensure the code quality of the team
Mentor and train junior developers with front-end best practice

10+ years of relevant hands-on experience in React.Js / Next.Js , Angular, Java
Experience in Kotlin a plus
Experience in Springboot a plus
Extensive experience in decomposing front-end applications, code reusability (shared libraries/components) and micro-frontends
Solid experience with relational databases (MySQL /Oracle) and non-relational databases (MongoDB)
Familiarity with React server components is a plus
High-effective communication and collaboration skills, with the ability to work closely with cross-functional teams
Proven ability to build trust and rapport with internal and external stakeholders

If you would like to know more about this role, do drop me a message or you can alternatively drop me an email stated below.

[email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterlyreferral-and-placement/are-employmentagencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Latha M

Senior Researcher

Dynamic Human Capital Pte Ltd,

2 Kallang Avenue #03-08 CT Hub Singapore 339407

EA License No: 12C6253 |Registration No: R1987570

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Project Manager (Software, Application)

Job Description & Requirements

Our esteem client is looking for an Project Manager (Software, Application)

The IT Project Manager must be trained and certified. He/ She must be able to deliver IT Enteprise Software Application Projects. The incumbent must be good in managing Project Planning, Design and Implementation. Prior experience in managing stakeholders and experience in providing consultancy.

Responsibilities:

• Strong in handling IT Software Application Project Management.
• Involved in Project Design, Planning and Implementation.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Responsible for IT Project Lifecycle.
• Good in Client, Vendor and Stakeholder Management.
• Handle Project Planning, Scheduling, Delivery and Execution.

Requirements:

• Demostrated strong IT Enterprise Software Application Project Management experience.
• Good Technical knowledge in Software Application.
• Experience in Projects Scheduling, Budgeting, Delivery and Management.
• Experience in handling IT Project Management
• Good in Vendor and Client Management.
• Demonstrated strong Project Management.
• Demonstrated experience in handling Project Life Cycle.
• Technically incline in managing Software Application Projects.
• Min. 5 years of IT Software Application Project Management experience.
• Possess CITPM or PMP certified
• Possess good System Integrator (SI)/ Government domain experience.
• Good Degree in Computer Science/Computer Engineering.
• Demonstrated good Client / Stakeholder Management experience.

We regret only shortlisted candidate would be contacted.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

• Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
• Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
• Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
• Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
• Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
• Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

• Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
• Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
• Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
• Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

• Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
• Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
• Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
• Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
• Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

• Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
• Review and ensure outlets’ Month-end administration and submission is timely and accurately.
• Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
• Submit and present monthly operations sales, accountability and action plan report.

Responsibilities:

• Manage and oversee daily operations and ensure compliance with operations standards and procedures.
• Reviews/Plan Work Schedules to achieve high labor productivity & maintaining efficient labor strength.
• Manage costs within the budget to meet business results.
• Ensure customers needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Train new and current employees on proper customer service practices and ensure teamwork
• Handle all restaurant administrative duties

Requirements:

• Must have experiences in management of F&B restaurant experience preferably in the hospitality industry
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi-task and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

The Super Loco Group

Assistant Restaurant Manager for Super Loco, up to $4,200/month + Incentives ($300-$700/month)

Do you love people and tacos? If so, Super Loco is the place for you!

Super Loco is one of Singapore’s leading Mexican restaurant groups and we are looking for a hands-on, experienced Assistant Restaurant Manager to join the team. If you want to be part of a fantastic, growing brand, we would love to hear from you!

Who are we?

The Super Loco Group operates four Mexican restaurants in Singapore, serving up fresh, creative interpretations of classic Mexican food in a fun and festive environment. One of our aims is to provide a work environment for our teams to be as enjoyable as it is for our guests, creating a culture of fun and inclusivity, inspiring each other and giving opportunities for promotion and career progression.

As an Assistant Restaurant Manager, you will:

· Display excellent communication skills and promote communicate within your teams.

· Lead by example in everything you do!

· Inspire your team to have fun and achieve great results!

· Fully support the Restaurant Manager, driving sales and controlling costs.

· Work hard and celebrate your successes.

· Display high standards and take pride in your work.

· Think positively, look for opportunities and have a “can-lah” attitude.

What you can expect from us?

· Sales Incentive earned from date of joining

· Fixed Monthly Incentives of $300

· Sales Incentives up to $400

· AIA Medical Insurance

· 12 days annual leave

· 44 hours, 2 days off, 5-day work week

· Birthday Leave

· Daily Staff Meal

· Late Night Transport

· A positive work environment

· A company who is passionate about sustainability

· Reward and recognition (we love celebrating everything!)

· The opportunity to develop and grow with the brand and progress at your own pace

What’s next?

1. We will contact you to arrange a quick chat over the phone.

2. Meet the team, ask as many questions as you wish, and demonstrate your passion for restaurant operations

3. Once we’ve WOW’ed each other, you’re in!

Responsibilities:

• Supervise all aspects of warehouse operations, including local transportation to and from KWE warehouse(s) in Singapore.
• Establish and oversee fundamental practices, such as pre-inspection of Material Handling Equipment (MHE) and daily walkabouts in the work environment, with support from section leads under the Senior Logistics Manager (SLM).
• Monitor Workplace Safety and Health (WSH) monthly reports and take the lead in addressing any negative findings.
• Respond to external or internal escalations regarding deviations or potential risks from established Key Performance Indicators (KPIs).
• Provide relevant guidance and direction to section leads on adjusting, correcting, or enhancing daily operations.
• Delegate tasks to respective section leads by establishing a schedule.
• Monitor the completion of project tasks by each section lead.
• Address escalations from section leads regarding potential delays or obstacles.
• Offer relevant advice and guidance to section leads for a clear understanding.
• Schedule internal sessions for alignment in case of potential issues, especially severe ones.
• Promptly escalate potential risks to the direct superior.
• Develop resource plans for operations manpower.
• Conduct recruitment interviews when additional manpower resources are required for the operations team.
• Conduct warning or termination sessions related to section leads.
• Analyze monthly department P/L, starting from sales revenue, direct cost, and indirect cost, up to gross profit, with the direct superior.
• Propose improvements to sales or cost for further discussion and finalization with the direct superior.

Interested candidate who wish to apply for this position, please click on “Apply Now” or you may send your resume to [email protected]

Wecruit Pte ltd

EA License No. 20C0270

Our client is a Global MNC company in the IT industry. Due to their current expansion plan, they are looking for an IT Sales Manager to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Responsible for achieving the sales target required by the company
• Responsible for maintaining/developing relationships with the company’s partners, growing the partnership through the various sales interactions.
• Responsible for identifying new channel accounts, developing new business opportunities for the company
• Responsible for providing quality customer service to the various partners, striving to exceed their expectations
• Responsible for developing a successful pipeline management program for the company, ensuring the fulfilment of these sales enquiries
• In charge of updating the company’s partners with the latest information (eg, latest products, marketing programs etc.)
• In charge of monitoring the various partner’s performance through the necessary reviews, as well as managing their incentive programs
• In charge of analyzing and forecasting the company’s business activities, reporting the to the key management stakeholders when required
• All other ad-hoc duties as assigned

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 2 years of relevant sales experience in the IT industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Logistics Manager

Duration: 6 Months Contract (Renewable / Convertible)

Location: Tuas

Salary : Up to $9000 depending on experience

Our client is a fully integrated, global immunotherapy powerhouse who have been working on automated and digitized processes and build continuously capabilities for specialized manufacturing, either for individualized vaccines or for large-scale products like COVID-19 vaccine.

Job Purpose

• Responsible for all movement and distribution of pharmaceutical products at Singapore site.
• Reports to the SCM Head based in Singapore.

Responsibilities

• Developing logistics strategies: Responsible for developing and implementing logistics strategies that align with the company's overall goals and objectives, while ensuring compliance with relevant regulations such as Good Distribution Practice (GDP).
• Coordinating transportation: Responsible for coordinating the transportation of pharmaceutical products, ensuring that shipments are delivered on time, and ensuring that products are transported in appropriate conditions.
• Analysing data: Responsible for analysing logistics data to identify areas for improvement and cost savings, while ensuring that data is handled in compliance with GDP.
• Ensuring trade and quality compliance: Responsible for ensuring that all logistics operations are compliant with relevant regulations and laws, such as Customs, GDP, as well as ensuring that products are handled in compliance with applicable regulations such as Good Manufacturing Practice (GMP).
• Documentation and Recordkeeping: Oversee the creation and maintenance of accurate documentation for all supply chain activities. Ensure proper recordkeeping to demonstrate compliance with regulatory requirements by consulting the setup of new processes or the improvement of existing processes.
• Risk Assessment: Identify and assess potential compliance and safety risks within the supply chain and develop strategies to mitigate them.
• Ownership of any transport verification activities on site.
• Process owner for transport management system, and actively support during implementation.
• Subject matter expert for all cold chain activities on site. Support future site projects with this knowledge as and when requested.
• Emergency Preparedness: Develop and maintain contingency plans for supply chain disruptions, ensuring business continuity and compliance during unforeseen events.
• Collaborating with other departments: Responsible for collaborating with other departments, such as production, quality control and quality assurance, to ensure that logistics operations are aligned with overall business objectives, while ensuring that products are handled in compliance with applicable regulations.

Key Stakeholders’ Interface

• Local: QA, QC, Production, Engineering, Procurement, Site Operations, IT, MSAT
• External: Global SCM, Global Customs, Clinical trial supply management, Logistics service provider and relevant Singapore authorities as required.

Requirements

• Solid understanding of Logistics and warehousing operations; with 8+ years of relevant experience
• 5+ years of experience in the GMP environment
• Extensive cold chain logistics experience.
• Good understanding of Good Distribution Practices (GDP) mandated by HSA.
• Experience working in QMS / ERP / Transport Monitoring systems
• Undergraduate degree in Business, Science or Supply Chain disciplines is ideal
• Sense of ownership and honesty (proactive handling of errors)

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Roles & Responsibilities

General Manager Responsibilities:

Overseeing daily business operations.

Developing and implementing growth strategies.

Training low-level managers and staff.

Creating and managing budgets.

Improving revenue.

Hiring employees.

Evaluating performance and productivity.

Analyzing accounting and financial data.

Researching and identifying growth opportunities.

Generating reports and giving presentations.

General Manager Requirements:

Degree in business management or a masters in business administration.

Good knowledge of different business functions.

Strong leadership qualities.

Excellent communication skills.

Highly organized.

Strong work ethic.

Good interpersonal skills.

Meticulous attention to detail.

Computer literate.

Proactive nature.

Benefit summary:

• Central
• Government Sector, Stable Career
• Attractive remuneration package
• AWS + VB
• Office hours

Job Descriptions

• Responsible for staff management for hospital housekeeping
• Ensure vendors meet requirement and SOP
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Oversee daily operations
• Manage inventory

Job Requirements

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

Interested candidates kindly click the APPLY NOW button or email updated resume to chanel(a)mci.com.sg

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Chanel Loh Su Fui
Registration Number: R22110419
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

EA License No: 06C2859

-manage day to day construction activities across company projects

-manage workers on site

-able to work overtime as when required by project

-minimum 15 years experience in Singapore construction site

-familiar with formwork & rebar works at site

-have singapore driving license

-well verse in english & chinese

Job Requirements:

• Degree in Information Technology or equivalent.
• Must have minimum 10-12 years of IT project management experience in SAP with at least 3-4 large scale global implementation projects.
• Must have 6-8 years of experience in SAP(SD/MM/WM) and EDI system implementation and support.
• Experience in 3PL, Supply Chain, Logistics domain preferred.
• Ability to manage stakeholders, Clients and Vendors.
• Excellent written and verbal communications skills.

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Operations Manager / Engineering Manager
• Working Location: East
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $7,500 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage and enhance the company’s operational processes through development and automation.
• Build and lead a strong Engineering team to provide technical support, meet production demands, and comply with regulations.
• Guide Engineering groups to excel in technical support, equipment management, process design, R&D, and facilities safety.
• Maintain process control, manage capital expenditures, and oversee projects to optimize process efficiency and return on investment.
• Direct the technical team to implement improvements to meet project timelines and goals.
• Analyze operations to find process enhancements that will boost productivity and quality.
• Lead Technical, Equipment, and Process Engineers, and Work Safety teams for optimal process development and support.
• Oversee workplace safety and health, ensuring safe operation of all production processes and equipment.
• Devise strategies for a robust Technical Service division with a top-tier preventive maintenance plan.
• Oversee the development, design, budgeting, testing, and upgrade of in-house and automated machines and software to fulfill production and development needs.

APPLY NOW!!!

• Hold a Bachelor's Degree or Advanced Diploma in Engineering.
• Have at least 5 years of experience in a high-volume manufacturing setting.
• Minimum 5 years' experience in applying advanced aspects of technical/engineering expertise to practical business problems.
• Skilled in designing automated machinery, programming PLCs, and machining (CNC, milling, lathe, and grinding).
• Understand chemical process control and risk assessment in chemical or medical device production.
• Know legal safety standards for installing large-scale equipment and permits in the medical device field.
• Proficient in design, engineering, and project management.
• Expert in PLC and HMI programming for various platforms like Allen Bradley, Mitsubishi, Keyence, Omron, etc.
• Proficient in SolidWorks design software.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66158 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

You will be part of a team of seasoned financial professionals. As a Relationship Manager within the Wealth Banking business, you will be responsible for rendering financial advisory to UOB's mass-affluent customers. You are expected to achieve individual sales targets while ensuring accurate and timely completion of the entire sales and compliance process.

• Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of UOB’s clients
• Develop and deepen relationships with clients who have been assigned to you
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)

Job Requirements:

• A recognised university degree
• At least 1 year of relevant financial advisory experience gained in the banking and/or financial services sectors; experienced candidates would be considered for a more senior position
• Good knowledge of wealth management & investment products
• Results-oriented, dynamic and self-driven
• Competent in engaging and managing internal and external clients
• Proven ability to exceed sales target
• Resourceful and able to work with minimal supervision

Promotes positive development in children and youth, and reduce and prevent our youth from engaging in risky behaviours at youth drop-in centre.

Scope of Job Role

• Assist in physical and cyber outreach initiatives
• Build rapport and conduct assessment
• Research, design and conduct developmental groupwork
• Formulate and implement casework for youths with presenting issues
• Assist in data collection and evaluation

Job Requirements

• Degree in Social Work
• Experience working with youths preferred
• Savvy in use of social media
• Proficiency in research and writing skills preferred
• Openness to change
• Desire to be leading edge

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional FP&A and Business Partnering to be part of their Finance team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Lead the business planning and analysis process to track results, performances and highlight business opportunities across all key markets.
• Collaborate with internal teams in FP&A area and ommercial finance planning activities

Requirements:

• Minimum Degree in Accounting / Finance
• At least 5 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a healthtech company, revolutionizing healthcare with their cutting-edge technology. They're not looking for just another employee, they are looking for someone to help them shape the future of healthcare.

Roles and Responsibilities:

Resource Planning & Strategy

· Resource allocation based on latest needs and shifts from project managers for project priorities.

· Work closely with various departments and teams such as Human Resource, Finance, etc for budgeting.

· Provide advice and guidance to project managers in areas such as resource allocation, estimation, planning, sourcing, resource management processes, etc.

Analytics and Insights

· Develop and maintain resource dashboard.

· Provide complex data analysis and reports to facilitate headcount forecast allocation, project utilisation, resource optimisation, etc.

Resource Management

· Have good understanding of business needs from hiring managers, project managers, and support headcount requests by validating demand, funding availability, etc.

· Validate team composition with hiring managers and project managers to ensure a good mix for better resource utilisation and project optimisation.

Requirements and Qualifications:

· Minimum a degree, within IT related field is preferred.

· At least 5 years of relevant experience, exposure to project manpower planning and allocation is preferred.

· Strong analytical and logical thinking with ability to work independently.

· Ability to work with various teams and departments with excellent problem-solving skills.

· Great stakeholder management skills.

Interested applicants please send your resume in MS Words format to [email protected] and attention it to Elvina Loh.

Short listed candidates will be notified.

EA License Number: 11C5502 | R2199176

Morgan Mckinley