Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB DESCRIPTION:

You are responsible for all areas related to Human Resources functions in the areas of recruitment, employee engagement, performance management, training and development as well as updating and maintenance of Human Resources records. Overall responsible for payroll administration matters.

You will be required to manage and monitor the Organization daily operations relative to General Office Administration (General Office Administration covers Information Technology, Administration, Office Security, Legal and Facilities Management).

KEY RESPONSIBILITIES/DUTIES:

Human Resource Administration

• Foster strong partnerships with solutions to key stakeholders
• Partner with stakeholders to manage talent acquisition, sourcing and interview of candidates; prepare salary proposal; from on-boarding and off-boarding process.
• Provide HR solutions and advice pertaining to people matters, by working on continuous improvement of HR policies, benefits, programs and processes, ensuring compliance to regulations and best practices
• Collaborating with departments teams to support employee training and development plan and enhance on promoting a continuous learning environment.
• Collaborating and also to support talent development and succession planning initiatives to build a pipeline of future leaders
• Develop workforce planning strategies so as to identify any workforce risks and issues which may affect future demand
• Identify key issues so that to diagnosis of business and employees issue so that to improve on employee engagement and business performance.
• Provide advice and guidance to managers in developing, documenting, and communicating solutions (including disciplinary action) for employee relations issues
• Any other duties assigned by the management.

JOB REQUIREMENTS:

• A degree in Human Resource or business equivalent.
• At least 6-8 years relevant working experience.
• Proficient in Employment Act and MOM regulations, familiar with government regulation practices in Singapore.
• People management and negotiation skills.
• Familiar with applications and Payroll system eg.Timesoft.
• Proficient in taking of minutes and presentation at respective Committees Board Meetings.

By responding to Singapore Environment Council's advertisement, consent is considered given to Singapore Environment Council to collect the required personal data for the purpose of recruitment. Singapore Environment Council will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Kindly submit your CV updated with you availability and expected salary. Only shortlisted candidates will be contacted.

JOB SUMMARY

Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.

CANDIDATE PROFILE

Education and Experience

• Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration

OR

• Related major; 2 years’ experience in residential hospitality, or related professional area preferred.

CORE WORK ACTIVITIES

Maintaining Residences Operations

• Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.

• Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).

• Maintains knowledge of the Hotel Reservation Services

• Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.

• Conduct daily line-ups

• Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.

• Provide employee recognition on an ongoing basis, including an annual staff event.

• Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.

• Maintain knowledge of homeowner Rules & Regulations.

• Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.

• Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.

• Create an environment of open communication for Ladies, Gentlemen and Owners.

• Monitor logbooks and service requests to verify timely completion of tasks.

• Monitor unit admittance procedures and verifies correct key inventory

• Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.

• Office Communication should be replied to and filed in a timely fashion

• Communication via newsletters, email, and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communications the Residential Services Manager will execute.

• Maintains accurate homeowner’s roster and follow up with services deficiencies

• Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.

• Communicates with homeowners, management and employees.

• Manages owner expectations while remaining calm and courteous.

• Works flexible hours, including weekends, holidays and evenings if necessary.

Managing and Conducting Residences Activities

• Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.

• Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards.

• Actively participate in activities and communication that support full participation in the Owner Engagement Survey.

• Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments.

• Serves as a liaison between homeowners and various departments and builder/developer.

• Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue.

• Communicate a la carte services provided by Hotel and will communicate requests in a timely manner.

• Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly.

• Collect resident owner’s preferences, track and record additional preferences and put them in Mystique.

• Report any common area items that are not in line with Ritz-Carlton Brand Standards.

• Create an environment that fosters WOW stories and Lionshare Best Practices.

• Familiar with Business Priority Matrix.

• Participation in the creation of WIG’s, Lead Measures and the WIG Boards. Participate in weekly calls.

• Familiar with the balanced scorecards in Employee/Owner Engagement.

• Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating events.

• Assists in the properties cleanliness and is responsible for their part in protecting the physical asset through visual inspections and self-audits.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

SALARY RANGE: SGD$4,000 - SGD$5,000 per month

WORK SCHEDULE: 5.5 Day Week, From Tuesdays to Sundays

Tao Li Swimming Club (TLSC) is looking for a full-time, customer-oriented and highly effective Sales Manager who possesses effective skills in communications and marketing of products and services. Most of all, we are looking for someone who believes in our TLSC brand and is passionate about enrolling new members to join our Club!

You are primarily responsible for Customer Services & Sales Conversions:

- Handling of direct enquiries on interests to sign up for swim classes/programs and this comprises end-to-end process of initial registration of interest, arrangement of trial classes and eventual confirmation of registration for specific swim programs.

-Conversion of enquiries into trials and trials into successful enrollment into our swim programs.

REQUIRED LANGUAGE ABILITIES: Able to speak and write fluently in both English and Chinese languages.

We are looking for highly driven individuals who want to grow and develop professionally with our Club!

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Tao Li Swimming Club (TLSC) is looking for a full-time, customer-oriented and highly effective Senior Executive/Assistant Manager who loves sports and enjoys interacting with kids and young children. Most of all, we are looking for someone who is passionate about creating high quality experiences for both our Learn-To-Swim Program and Competitive Program swimmers.

Key Roles & Responsibilities include:

(1) Customer Services for TLSC Members

- Handling of direct enquiries on all aspects of the Swim Program and this comprises but not limited to scheduling of new classes, replacement classes, leave of absence and fees payment.

(2) Administrative Duties:

-Maintenance of database for Club members

-Collection of Term Fees for Swim Programs

REQUIRED LANGUAGE ABILITIES: Able to speak and write fluently in both English and Chinese languages.

We are looking for highly driven individuals who want to grow and develop professionally with our Club!

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Introduction

Our company is a world renowned MNC manufacturer of high quality Audio and Security Products for the global market. We are seeking to hire a Sales Engineer / Senior Sales Engineer for sales activities in Singapore.

Job Description

· Diploma/Degree in Electrical/Electronics Engineering or related discipline with minimum 5 to 10 years sales and marketing experience, knowledge and technical competency in BMS / ELV / Security / Fire Alarm / Pro-sound / Audio Visual / Public Address Systems.

· Proactive, resourceful and eager to explore new business areas.

· Good interpersonal and communication skills.

· Good contacts with Users/Property Developers/Consultants.

· Computer literacy in MS Office. Autocad will be an added advantage.

· Willing to travel when required.

Job Responsibilities

· Create product and functional specifications for the company’s products and promote to Users/Property Developers/Consultants for pre-tender requisites.

· Early identification of new projects and opportunities to promote the company’s products.

· Create list of projects from sales activities until tender, success is measured on whether specifications are used.

· Conduct market survey, analyze competitors’ activities and develop sales opportunities.

· Sales activities, road shows, exhibition and road shows.

· Prepare weekly/month reports to Sales Manager.

• Supervises overall activities at the Front Office section
• Acts as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.
• Handles and resolves guest complaints in a positive way, and reports concerns to management
• Familiarises in handling HIS system, emergency procedures and
• Supports the Association’s community service and other corporate projects.

Pre-Requisites

• Min. 3 years’ experience in similar capacity in the hospitality sector.
• Customer Service Oriented
• Excellent communication and problem-solving skills
• Ability to work well under pressure and in a fast-paced environment
• Able to interact with culturally diverse guests
• Able to work on shifts, including weekends and public holidays
• Demonstrates excellent customer service skills and provides quality service to guests.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Senior / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Senior / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Supervise and manage the Service Team.
• Keep all the systems installed in Asia at the agreed level of efficiency.
• To oversee routine maintenance and repair tasks in accordance to maintenance instructions/procedures.
• Take responsibility to maintain all the tools, test equipment, and test jigs required for Service Team usage.
• Meet the service level for both Preventive Maintenances and Corrective Maintenances Tasks.
• Take control of local inventory and generate weekly report on usage/top up.
• Participate in new machine installation, commissioning, buy off and reports.
• Participate in data analysis on new and old failure on system.
• Laise and communicate with customer to provide Service weekly report.
• Publish weekly report and other related reports as per request.
• Perform any job assigned from time to time by the management.

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[