Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

As a Sales Manager, you will be responsible for leading and managing our sales team to achieve sales targets and drive revenue growth.

You will develop and execute sales strategies to meet sales targets and expand the customer base.

You will provide regular reports to management on sales data analysis and sales performance metrics.

You will also attract and engage customers with creative offerings and launch sales programs.

You will oversee customer issues and manage escalated customer complaints with sensitivity and expertise to ensure an exceptional customer experience.

In addition, you will manage our sales fulfillment process and work closely with other departments to align sales strategies with overall business goals.

What will the Right Person Look Like?

• Degree in Business or related field, with at least 5 years of proven experience in sales and customer service related roles
• Proficiency in Microsoft Office suite and other operational software
• Excellent leadership and people skills
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet customer needs
• Passion for delivering exceptional customer service and a commitment to customer satisfaction
• Excellent communication skills, with a focus on effective listening and empathising with customers
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders

• To guide consultants and review their design to ensure the design adequacy to meet the relevant requirements and preferences of the contract.
• To optimize the design to reduce cost and construction schedule effectively.
• To coordinate with construction team to ensure the feasibility and constructability of the designed scheme.
• To train and enhance capabilities of design engineers/managers.
• Coordinate and review all design matters with LTA, authorities, consultants, subcontractors, etc.
• Provide technical solutions/advice on design issues to related teams
• Manage and control design deliverables related to BIM, technical, contractual and cost issues
• Manage subcontractors, review shop drawings to check to meet all design requirements

• At least 5 years of experience in the design of civil & structures / Architectural works for LTA MRT projects
• Degree in Civil Engineering or equivalent.
• Prefer candidates with relevant experience in Project and design management.
• Candidate must be detail-oriented.
• Strong writing and presentation skills.
• Strong in planning and documentation.

Tasks to perform:

· To assist SCD managers to collect, confirm and compile FM asset. This includes scheduled visits to different locations across Singapore to collect, confirm and compile FM asset data and performing due diligence checks on existing data.

· Good IT skills with proficiency in MS Excel is essential.

· Physically fit and able to walk for long periods.

· Able to work under tight timelines.

· Able to work closely with school representatives and managing agents.

· Meticulous and able to work with minimum supervision.

· Possessing own transportation is an advantage.

· Experience in estate management, building maintenance, building related experience in consultancy or Managing Agent firms, preferably with a minimum of 1 year in the respective position/field.

· Diploma or Degree in building related disciplines (e.g., estate management, building maintenance, architectural, quantity surveying, civil/ structural/ mechanical or electrical engineering)

· Those without a building-related diploma or degree, and with relevant experience and expertise may also apply.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding service.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
2. Resolve customer complaints and issues effectively and efficiently.
3. Escalate complex problems to the appropriate department for further investigation and resolution.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Provide feedback to management regarding customer concerns and suggestions for improvement.
7. Meet or exceed performance targets for customer satisfaction, response time, and resolution rate.

Requirements:

1. Bachelor's degree or equivalent experience in customer service. CEI certifcied would be preferred. KAH will be bouns.
2. Excellent communication skills, both written and verbal.
3. Ability to multitask and prioritize tasks effectively.
4. Ability to work independently as well as part of a team.
5. Positive attitude and willingness to learn and adapt to new processes.
6. Singaporean citizenship or PR preferred.

Location: Singapore

Salary: Comission Base

Benefits: Employee discounts

How to Apply: Please send your resume and cover letter to [email protected] with the subject line "Skyline Agency Singapore - [Your Name]."

• Able to prepare tender including the pricing for management's review
• Able to prepare budgetary breakdowns and present cost reports to management
• Able to prepare cash flow projections for management's review
• Able to discuss variation works and final account for the main contract with consultants
• Able to call quotation, prepare quotation comparison and negotiate with subcontractors prior to award of subcontract works
• Able to attend and handle tender interviews

• Degree in Building Management Quantity Surveying
• Minimum 5 years of relevant working experience in a construction company
• Independent & able to meet dateline set

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Align new brand narrative to institutional strategy.
• Plan and implement marketing communications while ensuring brand compliance and strengthening SMU brand reputation.
• Facilitate collaboration among internal stakeholders and with external partners.
• Curate news and update corporate website periodically.
• Manage corporate pitch kit which includes digital and non-digital collaterals.
• Develop new brand assets for new units/initiatives.
• Provide marketing and brand counsel through managing brand compliance requests.
• Manage multiple agencies, creative and production partners, both local and overseas.

• Minimum of Bachelors degree in Marketing, Business Administration, Brand Marketing, Journalism or a good Business or Social Science degree.
• Familiarity with media channels, branding, and marketing communications.
• At least 5 to 8 years of relevant work experience.
• Good organisational and time management skills.
• Demonstrate a thorough understanding of business, brand & marketing strategy.
• Strategic thinker with good stakeholder and vendor management skills.
• Good understanding of marketing technologies, social media trends and media landscape.
• Excellent interpersonal and communication skills.
• Self-starter, proactive, stay motivated and committed.
• Proficient in writing, MS office and online office collaborative tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

This position is responsible for the management and leadership for high level service and profitability of the accounts/divisions assigned to him. Provide management and leadership to Operations managers and functional group. He will support the General Manager in maintaining the smooth operation of all daily logistics activities and conduct in accordance to plan and procedures.

Primary Responsibilities

• Provide strategic leadership and directions for assigned divisions of a facility.

• Responsible for managing the execution, direction, and coordination of all transportation related activities for Singapore.

• To lead and manage facility of company’s logistics operations including monitoring and achievement of Operation Key Performance Index i.e. Order Accuracy, Safety, Billing and documentation, Inventory Management (Control, Accuracy and level), Overtime Ratio & Labour Productivity.

• Lead and manage the assigned logistics operations site including monitoring and achievement of Operation Key Performance Index and responsible for overall performance.

• Review and management of Revenue & Expense of operations including Continuous monitoring of expenses and accurate application of revenue

• Manage and develop the operations team which may include; Staff training plan, Recruitment of operations staff, Staff development activity and Ensure efficient communication between inter-departments

• Supervises and develops managers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.

• Regularly reviews performance expectations with managers providing expectations, performance planning, feedback

• Defines roles and responsibilities, strategies and plans for the function’s future needs.

• This includes managing budgets, organizing schedules & routes.

• Ensuring that vehicles are safe and meet legal requirements and making sure that drivers are aware of their duties. Monitoring transport costs.

• Negotiate and reduce costs on hired contractors, verify and authorize payment(s), Continuous sourcing of contractors, management & maintenance of assets and maximize profitability

• To submit monthly forecast and planning to meet yearly budget.

• All related matters pertaining to facility, safety and security issues.

Experience:

This position requires at least 8 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in operations. Must have at least 3 years working experience at management level.

Education:

Degree in Business, Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

Associates Management (AM), a unit under Office of the Registrar, manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Management.

What You Will Be Doing

• Oversee the end-to-end management process of associate faculty (AF), including onboarding, deployment, contracts issuance, processing of fees payments and proper maintenance of SUSS AF records.
• Coordinate team-based responses to queries from AF and internal stakeholders professionally.
• Offer guidance to AF and internal stakeholders on matters concerning policies, procedures, conduct, contract, and payment on a timely basis.
• Seize opportunities to enhance workflows, procedures, and systems towards enabling effective and efficient management of AF.
• Generate AF-related reports or statistics and give attention to ensure services and deliverables are in compliance with relevant statutory requirements as well as meeting the audit requirements.
• Prepare and support scheduled audits conducted by both internal and external exercises.
• Communicate all relevant updates and organisational changes to key stakeholders, including AF community, in a proactive and timely fashion.
• Attend to any other ad-hoc duties assigned by Management or Department.

Job Requirements

• Bachelor’s Degree with minimally 5-8 years of relevant working experience.
• Experience in the education sector or HR, and/or Finance-related work is an added advantage.
• Excellent communication, inter-personal and presentation abilities.
• Meticulous with strong problem solving, analytical and critical thinking, and organisation and planning skills.
• Sharp learning aptitude, self-driven, and enjoys teamwork.
• Adaptive to changes and able to work well and multi-task in a fast-paced environment to deliver and meet various timelines.
• Proficient in MS office applications and data analytics.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Outlet Location: City Hall

OUTLET MANAGER

Roles & Responsiblities

• Manage the outlet and ensure smooth operations on daily basis
• Supervise and ensure team comply with the company standards and follow SOP to achieve customer service excellence
• Responsible in talent development, staff training and orientation for new hires
• Responsible for manpower planning for weekly duty roster
• Lead and manage the team in achieving outlet’s KPI
• Responsible for purchasing and ensure inventory management in order
• Responsible in outlet expansion planning, renovation works and execution
• Assist in any other operational related projects

Job Requirements

• Good communications skills and interpersonal skills
• Be a team player
• Possess leadership & managerial skills
• Customer service oriented and problems solver
• Minimum 3-4 years of experience in entertainment industry or related field
• Experience in operations duties in Family KTV is mandatory
• Comfortable using computers, excel spreadsheet or google sheets for reporting purposes.
• Able to commit 6 days work weeks with shift hours, mainly night shift according to outlet’s operating hours
• Able to commit to work on weekends

Benefits:

- After 12am midnight, transport back home is provided
- Various types of leaves entitlements
- Employee discounts
- Uniforms will be provided
- Medical insurance & work injury insurance upon confirmation
- Attractive incentives
- Ample training will be provided
- Staff drinks when on duty

Why Choose Us?

1. Fast expanding company which places emphasis and values the employee
2. Career progression
3. Fun team & uplifting dynamics

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. This pure hunter role is responsible for generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Sales Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Sales Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Project Logistics

Sales Executive / Sales Manager (Project Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience in logistics or supply chain in a freight forwarding. environment will determine the designation. Candidates serving the Oil & Gas industry will have an advantage.
• Good presentation and communication skills.
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Support enrolment growth initiatives
• Education advisory discussion with students, parents and school stakeholders advising on our portfolio of products
• Development and implementation of sales and marketing plan to meet or exceed the sale goals
• Manage relationships with key stakeholders for markets that come under your target
• Strong business sense and industry expertise
• Analyse statistic, identify trend and prepare sales report for submission to top management

Requirement

• Relevant Diploma qualification(s) and/or proven marketing and sales experience
• Sales force experience desirable
• Proficient with MS Office applications
• Goal driven and able to meet targets
• Familiar with Social Media Platforms
• Fluent in both written and spoken English and Mandarin language to liaise with Chinese speaking counterparts.
• High communication skills
• Able to learn new things and work independently
• Responsible, enthusiasm towards the company, Integrity

Are you ready to deliver impactful strategies to help ignite love for LEGO in the hearts of kids and adults?

Join our amazing team to support, build and maintain partnerships and bring value to drive the business growth for the Vietnam Market!

Core Responsibilities

Customer management

Partner customers pro-actively to work on joint business planning, promotion and assortment planning. Working on accounts daily with the following main tasks:

• Preparing customer business plans with strategical thinking, Contribution to Trade (CTT) management and trading terms negotiation.
• Partner with trade marketing team for promotion and in-store activities. Measuring promotion effectiveness through consumer sales tracking and analysis.
• Prepare and participate in customer meetings, including a great deal of Excel and PowerPoint work.
• Preparing monthly reports, customer scorecard, P&L, by theme and by store detail analysis.
• Conducting regular store visits which include the preparation and analysis of planograms.

Demand Planning and Forecast Process

Responsible for driving the Launch and Promotions planning, sales forecast and space planning in stores. Conducting demand analysis and managing channel flow casting and exit strategy with customers.

Collaboration with Marketing

Actively involved in Key Account Manager (KAM) internal meetings and regional direction follow-ups. Act as a sparring partner for the India and Emerging Asia (IEA) marketing team to leverage regional and global campaigns in Vietnam.

Play your part in our team succeeding

The Vietnam market is a part of BU IEA and is a distributor market managed by a KAM in Singapore.

The business in Vietnam including operations, e-commerce, marketing, and finance is fully supported from our central office in Singapore.

This role is based in Singapore and will report directly to General Manager of BU India and Emerging Asia. You will be responsible for distribution, sales and merchandising of the LEGO brand for Vietnam.

Do you have what it takes?

• Solid customer facing key account management experience, preferably within MNC’s in the packaged goods industry.
• Strong salesperson with hands on experience of successful negotiations & delivering multi-year account improvements. Needs to express a genuine interest and motivation to build long-term win-win relationships with customers.
• Commercial & Entrepreneurial acumen; able to analyze market and customer information turning them into insights. Able to identify business opportunities both with short- and long-term impact.
• Strong collaboration and communication skills.
• Operational knowledge of the Vietnam market
• Ability to handle complexity. High level of resilience, adaptation and agility.
• Regular travelling to Vietnam and possibly other distributor markets.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Job Description

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

Job Scope:

• Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
• Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
• Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
• Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
• Provide regular reports on customer service performance to senior management and handle escalations.
• Ensure compliance with relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

Requirements:

• Preferably 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
• Preferably 3 years of customer service team management experience, covering multiple countries

EA Licence: 17C8713

1)Proactively communicate with existing customers and engage with potential customers with a clear and concise understanding as you identify business needs and develop customer-unique strategies and solutions.

2)Proactively coordinate internal resources and external vendors to deliver solutions with a clear vision and concise presentation of internal and external sales pitches to achieve customer buy-in and success. 3)Deep understanding of customer needs, create customised business solutions that take into account the obstacles faced by customers and communicate effectively with customers and external or internal forces to achieve set goals effectively. 4)Acquired the ability to build strong relationships internally with team members and externally with stakeholders and external vendors to understand how to work together to achieve goals. Individuals must be able to negotiate and successfully conclude contracts with customers effectively. 5)Comprehensive and accurate analysis of market data, including segments such as customers, competitors, competitive analysis, market opportunities, threats, strengths and weaknesses of our organization to understand our position and plans and create stronger connections. To build and improve our competitiveness, promote organizational growth and facilitate entry into new markets with competitive potential.

6)Actively participate in strategy development and identify trends and insights to optimize performance.This is done by taking ownership of marketing channels and improving marketing through developing promotional materials, websites, and other campaigns to reach a more extensive audience base.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

ABOUT US

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.

There’s nothing that excites us more than making a positive difference in people’s lives.

We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.

We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

ABOUT THE ROLE
We are looking for an energetic and outcome-oriented Country Brand Manager to oversee our Retail, Visual Merchandising (VM), and Merchandising operations across Asia. This crucial position is located in Singapore and directly reports to the General Manager of Retail. If you possess strategic thinking, a love for retail, a commitment to delivering outstanding customer experiences, and a drive for achieving business success, we encourage you to reach out to us.

Leadership and Strategy:

Lead and inspire Retail, VM, and Merchandising teams to achieve financial and operational objectives.

Stay informed about current trade trends and future plans to maximize commercial outcomes in the market.

Actively participate in brand milestones, contributing to the execution of the brand strategy in the market.

Share valuable insights on product, customer response, and competitor activity with the brand to inform strategic actions.

Operational Excellence:

Manage and control local stock, allocating inventory to drive sales, minimize dilution, and maximize gross profit.

Drive an engaging and consistent customer experience and VM presentation in line with brand strategy and market standards.

Ensure alignment with the COG Way, embedding a culture of excellence and product ambassadorship within the team.

People Development:

Build a community of engaged team members and leaders focused on wellness, engagement, and high performance.

Develop and mentor team members to build bench strength for succession planning across the organization.

Set expectations, review performance, provide feedback, and follow up using the group performance framework.

SKILLS & EXPERIENCE

Proven experience in retail operational leadership or similar role

Strong organizational, strategic and leadership skills – you value the details in all that you do.

Commercially astute – you know the value of experiences and services; you can confidently negotiate and manage suppliers and you are adept at budgeting and P&L management.

A natural collaborator – you can rally a team against a goal and lead them to execute with excellence. Team management and leadership skills.

Advanced knowledge of Microsoft packages.

Excellent communication and interpersonal skills.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

• 50% team member discount.
• Flexible working – enabling you to find the right working rhythm to be at your best.
• Competitive salary packaging – ensuring we are constantly benchmarking to industry
• An Employee Assistance Program for you and your family.
• Parental leave support for mums and dads.
• Attraction tickets and fitness activities at subsidized cost.
• Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.