Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in SG!

We seek a dedicated & conscientious Assistant Store Manager, a character that is responsible, diligent and self-motivated. The Assistant Store manager is responsible for assisting the Store Manager in overseeing the daily operations of the store. This includes ensuring high levels of customer satisfaction, managing staff, optimising sales and maintaining inventory levels. The Assistant Store Manager is also responsible for implementing company policies & procedures, achieving sales targets, and ensuring a positive work environment. When the need arises, the Assistant Store Manager should be able to step up and manage the team and the store in the absence of the Store Manager.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Identify & handle customer enquiries & feedback promptly
• Recommend creative ideas to build / develop strong regular clientele

Community / VIP customers

• Fostering a deep sense of belonging in our Ksisters' community
• Manages offline community building with cross-functional teams

Operations

• Oversee daily store operations & assist in supervising a team of retail associates
• Ensure store presentation is consistent with brand image
• Ensure retail associates are well-groomed & presentable at all times during working hours
• Manage store inventory & promptly alert management of concerning stock levels

Sales

• Able to manage, drive & achieve KPI(s)
• Analyse monthly sales results to management for performance evaluation & suggest action plans
• Coordinate & execute sales plans, marketing events & promotion programs with the team

Leadership

• Train, motivate & support retail associates to uphold company values & standards
• Monitor, coach & assist management in onboarding of new staff

Other duties

• Perform yearly appraisals for team members
• Perform any other duties that may be assigned from time to time

• 3-5 years of experience in retail as a retail manager (Beauty retail is a plus!)
• Passionate about the retail industry & has strong leadership abilities
• Must be a good team player, self motivated, open-minded & proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving & planning skills
• Proficient computer skills (Knowledge of e-commerce is a plus)
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Medical & Dental benefits
• Meal allowance
• Performance Bonus
• Staff discounts

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

He/she reports to the Business Unit Manager and you will be required to create partnerships with existing and potential clients as well as identify new service offering opportunities to grow the business. Specifically you will be required to:

• Develop, monitor and achieve Key Performance Indicators (KPI’s) for the Business.
• Prepare winning proposals and engage in direct sales activities to achieve lasting client relationships.
• Prepare action plans to effectively achieve sales objectives and actively market the downstream businesses capabilities to potential clients
• Utilize sales skills, in addition to technical service knowledge, to sell multiple product lines and develop cross-selling opportunities across business lines as they present themselves in key areas such as:
  • Petroleum cargoes testing
  • Inspection services

The Project Manager is responsible for IT infrastructure implementation project management for financial institution customers.

Job Responsibilities:

· Define project scope and create project delivery plan including resource control plan.

· Act as single point of contact to communicate and interact directly with both external and internal stakeholders (client user departments & IT department, facilities, 3rd party vendors).

· Review solution with tech members and propose to the customers.

· Ensure compliancy with the project charter and the constraints and assumptions set for the project. Initiate project facilitating kick-off meeting.

· Lead the project team to achieve on time, on budget and within scope with the highest quality.

· Ensure good communication both in relation to the internal and external project stakeholders including the customer’s project team and the steering committee.

· Accurately report project status and outlook.

· Ensure change management issues are being effectively addressed within the project team providing all the needed. information to formulate decision making, change requests and project budgets.

· Ensure successful risk management (identification and monitoring) and takes necessary measures to mitigate project risks.

· Any other ad-hoc duties as required or assigned.

Job Requirements:

· Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or its equivalent.

· Minimum 5 years working experience as project manager.

· PMP certification or equivalent.

· Experience in vendor management.

· Experience in multi-tasking, handling multiple projects and deliverables.

· Ability to collaborate with internal and external stakeholders to accomplish tasks independently.

· Excellent oral and written communication skills desirable.

· Excellent customer service attitude, including the ability to work with users of all skill levels and organizational levels.

· Excellent problem solving and analytical skills to resolve issues and challenges.

· Strong time management, decision making, multi-tasking and organization skills.

· Experience in OS / middleware software configuration design & installation in mission critical systems in IT system implementation projects.

· Good understanding and work experience on ITSM standards, processes, guidelines and provide the best practices.

· Experience in designing system or strong will to expand the capability for system designing area.

· Proactive personality, Team player/contributor.

· Strong willingness to learn new technologies or other IT trends.

· Working experience in Japanese IT companies.

· Working experience with Japanese bank customers.

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

NPDL’s Ship Management Team is responsible for ensuring the safe, reliable and compliant operation of our fleet of container, general cargo and other managed vessels operating primarily in the Asia Pacific region, including New Zealand and Australia. We strive to continuously improve our ship management activities, with an overarching goal of being a “best in class” ship manager. Working in a complex, ever-changing environment we work hard to stay ahead of the pack.

To help us achieve this, we are looking for a Deputy Fleet Manager who will play a crucial role in supporting the General Manager, Technical & Marine, by overseeing the efficient operation and maintenance of our marine fleet. You will be coordinating fleet activities, managing maintenance schedules, ensuring compliance with safety and regulatory standards, and leading the marine team. In addition, you will enhance fleet performance, optimize resources, and support the strategic objectives of the fleet management department.

Here’s what you’ll do:

Fleet Operations Management

• Manage daily marine fleet operations, including vessel scheduling, deployment, operational efficiency, and preventative maintenance plans to ensure vessel reliability.
• Monitor fleet performance metrics and implement improvements.
• Ensure compliance with regulatory requirements, including waste disposal, emissions reductions, hull biosecurity, and cyber security.
• Communicate planned downtime for surveys, maintenance, or crew changes, and notify management of risks related to vessel condition, crew competency, safety, and schedule delays.
• Assist in procurement tasks, including spare part purchasing, negotiating big-ticket items, docking, bunker contracts, and new build programs.
• Coordinate with port authorities, contractors, and service providers to ensure seamless operations.

Maintenance and Safety

• Oversee and ensure timely execution of routine and emergency vessel maintenance.
• Implement and enforce safety protocols and procedures in compliance with regulations.
• Conduct regular inspections and audits of vessels and equipment.
• Ensure full implementation of the Safety Management System (SMS) and monitor its performance, making necessary adjustments.
• Allocate resources for effective SMS functioning.
• Conduct internal audits and participate in SMS review meetings.
• Promote ownership of SMS and other systems among personnel.
• Act as a role model for safe working practices.
• Ensure measures are in place for effective emergency response.

Budget and Resource Management

• Assist in preparing and managing the fleet budget, forecasting expenses, and optimizing resource allocation.
• Monitor and control expenditures related to maintenance, repairs, and operational costs.
• Negotiate cost-effective contracts with suppliers and service providers.
• Assist with monthly budget performance reporting to executive management.
• Prepare budgets and Capex requests for major repair items such as dockings.

Team Leadership and Development

• Supervise and provide guidance to marine personnel, including engineers, crew members, and support staff.
• Facilitate training and development programs to enhance team skills and performance, including reviewing and approving training plans for shipboard personnel.
• Address personnel issues and foster a positive and productive work environment.
• Ensure the Ship Management Team is appropriately staffed with suitable personnel to meet the company’s and ISM Code requirements.
• Provide clear direction, motivation, recruitment, development opportunities, and coaching.
• Ensure systems are in place to have qualified and high-quality seagoing personnel available.
• Monitor and manage the conditions of employment for seagoing personnel, ensuring compliance with all relevant international regulations and norms.

Regulatory Compliance

• Ensure all fleet operations comply with relevant national and international maritime regulations.
• Stay informed of changes in maritime laws and standards, implementing necessary updates to procedures.

Strategic Planning

• Collaborate with the General Manager, Technical & Marine to develop and implement strategic plans for fleet expansion, modernization, and efficiency.
• Contribute to long-term objectives aimed at improving fleet performance and sustainability.

Reporting and Documentation

• Maintain comprehensive records of fleet operations, maintenance activities, and incidents.
• Prepare and present detailed reports on fleet performance, budget status, and compliance to the General Manager, Technical & Marine.

Key Responsibilities:

• Oversee the distribution of company's passenger vehicles to ensure efficient operations and achievement of set targets.
• Analyze the passenger vehicle market in Singapore and travel to other regions within the Asia Pacific as needed.
• Collaborate with internal teams and external vendors/channel partners on various projects.
• Participate in creating quotations, pitches, proposals, and client presentations.
• Monitor and manage business administration and billing processes.
• Oversee leasing and partnership opportunities as they arise. Perform other duties as assigned by management.

Requirement

• Bachelor's degree in business administration, sale and marketing or any relevant field.
• Minimum 3 years of experience in sales, preferably within the automotive industry.
• Passion for electric vehicles and sustainable technology.

Job Scope

Ø Program Manager for Customer Program and Product Transfers startups in BEMT and OSAT sites. Lead major programs from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.

Ø Lead Testing New Product Introduction Process & Procedure Definition and Implementation across the Company.

Ø Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.

Ø Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including

risk mitigation.

Ø Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.

Ø Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements.

Ø Establish and maintain relationships with appropriate stakeholders, providing day to day contact on project status and changes.

Ø Support Manufacturing Test and Finishing Strategies and roadmaps based on new product needs.

Key Job Accountabilities (Actual daily deliverables):

Ø Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects.

Ø Structure and manage integrated, multitrack project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress.

Ø Develop and maintain partnerships with outside resources—including third party vendors and researchers.

Ø Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs.

Ø Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans.

Ø Develop project assessment protocols

Ø Oversee multiple project teams, ensuring program goals are reached

Ø Work with other project managers to identify risks and opportunities across multiple projects within the department

Ø Analyze, evaluate, and overcome project risks, and produce project reports for management and stakeholders

Reporting Relationships (Who this job reports to, Who reports to this job):

Ø Position direct report to NPI Head

Ø Transversal Line Reports to this position include Project team members

Requirements:

· Relevant Engineering bachelor’s degree

· Relevant at least 7 years of experience and competencies in Test NPI with strong testing production skill-sets

· Capability to demonstrate good process improvement/ development especially on Test NPI will be an added advantage.

· Strong project management skills, including experience leading cross-functional teams.

· Expected to prepare and present progress updates to appropriate management channels on a regular basis, ensuring the innovation we seek is achieved.

· Proven success working and networking with all levels of management.

· Excellent usage of methodologies tools and skills for both problem-solving and analytical requirements

· Familiarity with manufacturing processes and quality systems.

· Strong and articulate communication and presentation skills

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

• Stakeholder engagement – trusted, consultative partner with colleagues, clients and suppliers.
• Budget management – manage income and expenditure to achieve objectives efficiently and effectively
• Creative & strategic thinking– generates new and unique ideas, driving innovation in solutions and ways of working.
• Line Management – leadership, development and performance evaluation of team member(s).
• Accountability & execution – delivers sustainable results and sets well defined objectives.
• Routinely scope, convert and own project delivery to the value of $150k+, across the Brand and Digital solution portfolio, with support from Director - Brand Strategy.
• Day to day, leads out on delivery of Brand and Digital solutions, delegating project tasks across Brand & Digital and Social Media Consultants. Takes ownerships for current project invoicing, accounting, and reporting, dovetailing into account reporting lead by Director/VP Brand Strategy.
• Accountable for high quality project outputs (budget, high quality work, and client satisfaction) for complex annual programs, research, brand strategy, creative and design, managed services, tactical campaigns.
• High visibility and reputation with internal stakeholders, typically Manager level and above in the areas of sales, solutions, business development, leading to ongoing Client Development opportunities.
• Write strategic creative briefs to director satisfaction, with support in sharpening the proposition with Brand Strategy/VP leader support.
• Invest in personal brand reputation; contribute to internal and external blogs, white papers and webinars.
• Contributes to RPO new business pursuits at all stages of the sales process; Ability to lead on Brand & Digital direct client new business pursuits.
• Gather Market and Talent intelligence to develop highly targeted talent marketing strategies.
• Measure and maximize ROI on all projects; ensure tracking of campaigns is properly set up and reported.
• Provide data to teams accurately and efficiently, with key insights overlaid for governance and continuous improvement purposes

ROLE SUMMARY:

The Senior Business Development Manager is responsible for revenue generation from new customers, within one or several business units. He/ She will be expected to source and close leads working with Exhibitor Marketing, to develop strategies to attract new customers, enter new markets and review new business revenue. The role will be expected to sell to a variety of customers, independent small and medium enterprise customers (most our customer base) up to large key account acquisitions. As part of the life time management of customers, at times the Senior / Business Development Manager will be expected to support the closing or retention of high value or strategic customers, in particular those whom the Senior / Business Development Manager first acquired.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unit
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Development of brand and industry specific knowledge to enhance and improve new business sales performance
• Identification and development of business development strategies, working with Event Directors to target new market sectors and regions
• Development of market analysis and opportunity assessment for brand growth and new revenue growth opportunities
• Collaboration with Exhibitor Marketing teams to develop attraction campaigns which could drive business development opportunities
• Support on the on-site re-booking of new business customers, and begin the handover of customers onto the account management team
• Support (where necessary) in the retention of existing customers
• To account manage newly acquired customers through their first show cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Brand or Event Operations)
• Liaise with the Event Director in relation to key high value new customers, and Sales Operations with regards to available spots on the floor plan
• Adoption of sales pipeline process and data quality maintenance through use of Salesforce (CRM system)
• Manage the capture and entry of Sales contract information
• Manage sales information and customer requirements (via Salesforce) to Sales Operations and Event teams
• Act as an informal mentor to Business Development Executives within the Sales team, to share industry knowledge and experience
• Support overdue payment collection for accounts under management
• Perform additional responsibilities as assigned

ILLUSTRATIVE ROLE METRICS:

• Business Development revenue targets
  • New business revenue growth (new customers)
  • New business revenue growth (lost customers)
  • Brand (Event/product) new business revenue performance against target
  • Life time customer value
• Individual performance metrics
  • Number of open opportunities
  • New business sales conversion % (win rate)
  • Deal size (average sales value for closed – won deals)
  • Sales cycle time (average time it takes a team to close a customer)
  • % of sales target attained
• Individual sales activity metrics
  • Number of new calls and meetings (by sector / account size)
  • Number of new opportunities (pipeline)
  • Number of new leads generated into pipeline
  • Number of new f2f customer meetings
• Sales process and technology adoption metrics
  • Key Salesforce system adoption metrics
  • Sales Excellence pipeline process adoption

Team summary: 

Visa’s People Advisory team is focused on balancing our capability, capacity & delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that is supporting our People Team transformation and will continue to evolve and expand as the team grows and solidifies. The Manager, People Advisor is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and leading with empathy in responding to workplace matters and interactions.

What a People Advisor Manager does at Visa:

• Single point of Accountability for areas which include but are not limited to individual talent development advisory, annual compensation review, performance management, employee engagement, annual talent management review, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.
• Coach and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles facilitates coaching and training as needed
• Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers.
• Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management in the areas of accountability.
• Respond to inquiries and provide overall cross functional support as needed, partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability
• Reporting to the People Advisor lead for the respective client group, the incumbent will play a key role on elevating the people leader experience
• Provide support for regulatory / legislative reporting and processes required in the HR domain for the respective market supported, where applicable

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

As a member of the Palo Alto Networks Channels team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Manage sizable commercial (Non-Named Enterprises, Midmarket & SME) business in Singapore

• Must have experience handling commercial accounts and partners in Singapore

• Understands the power of channels and has strong channel CXO level relationships with both T2 partners and Distributors

• Experience in both direct and  channel sales a plus

• Territory business planning and execution - understands and has executed partner programs and incentives

• Technology orientation and can articulate well at CXO levels

• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.

• Strong exposure in working with Inside sales team and is seen as a territory leader

• Great communication and presentation skills

• Proven track record by exceeding business quotas regularly for the last 2+ years

• Achieved recognition such as Chairman’s Club, Best Sales Leader, Best Account Manager 

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity, and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful, and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

Drive Excellence in Visual Merchandising

POS Materials

• Achieve high visual merchandising standards across all touchpoints within SEA Counters.
• Responsible for launch update – ensure timely set up and high execution standard across counters.
• Maintain planogram database for all S.E.A counters
• VM Education: Guide teams in achieving the most qualitative and consistent in store presentation.
• Development / validate comprehensive VM guideline for field’s execution  
• Act in alignment to the organization’s business objective & to propose relevant ideas to support
• Orientate monthly counter photo reporting between RM & VM Team

Forecast & Inventory Management

• Responsible for Novelty POSM forecast and allocation.
• Manage Basic POSM order requests from various stakeholders (RMs, field Team, field observation, maintenance, new counters openings etc.)

Counter Opening and Upgrades

• Develop VM guidelines for new / counter renovations, in accordance with Region’s assortment
• Participate in real estate design discussions, collaborate with Retail & Architects to generate optimized store layouts
• Provide solutions for Temporary counter while upholding brand equity & budgets.
• Maintain effective communication between key stake holders and contractors.

Trade Planning & Execution

• Work with area manager on animation strategy and plan full year trade calendar for region
• Lead discussions with retail teams to streamline retail-tainment concepts and execution
• Collaborate with regional team to ensure design adheres to brand principles
• Coach and guide trade executive on event conceptualization based on animation strategy, and to oversee design and production
• Guide trade executive on external stakeholder liaison eg. retailers for animation bookings and coordination, event agency management
• Work with trade executive on post event reporting – consolidate photos, sales results, feedback for internal evaluation
• Be jointly accountable with RMs on sales performance and ROI of trade events

Budget Management

• Maintain effective budget management across P&L lines - F24/F26/G25/G26/F23
• Work closely with Area Manager and Finance to ensure budget utilization is within control.

E-Retail

• Accountable to grow e-comm sales, market share and ranking as well as increase e-comm business share to Total Dior
• To build accelerate on all visibility & touchpoints on e-corners to reinforce brand image.
• Manage product assortment and drive online store mechanics for Dior e-retail corners in SEA
• Drive direct retailer relationships and to identify new e-retail opportunities with retailers
• Negotiation of digital animation plans with retailers
• Garner and analyze market & consumer data to present actionable insights for strategic planning.
• Collaborate with Regional Digital team for proposal of launch marketing plan and e-retail activations.
• Collaborate with Regional Digital team to develop and implement a seamless omnichannel for S.E.A.
• Site content review – site monitoring of E commerce and Competitor status

Traveling Requirements: 20-30% (Depending on Travel restrictions)

WHAT CAN WE OFFER?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

As an Associated Finance Manager, this position has to supervise all accounting matters in the company including Month end closing, Quarter end closing, and Year end closing. Also, has to deal with GST filing and Annual Tax filing by closely work with the Corporate Tax preparer. In addition, s/he has to manage all request from external auditor and has to support the country manager.

1. Overall responsible for Monthly and Yearly closing and reporting including:
   • Manage AR, AP, Fixed asset, and GL
   • Manage the full set of accounts
   • Manage Intercompany accounts and do reconciliation
   • Manage Revenue and GST|VAT Tax filing
2. Coordinate Annual Tax Return by providing the accounting data timely and work closely with corporate secretary.
3. Has to manage External audit and Corporate tax return with the help from Finance Director.
4. Assist for Planning & Forecasting process for COST.
5. Support Corporate Initiative projects as local contact person.
6. Development of work flow for local office according to HQ work process.
7. Has to maintain the most updated Travel and Expense policy.
8. Has to support the country manager by generating the ad-hoc sales and COGS report.
9. Supervising Office admin.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 200 builders from 17 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Account Manager to help quickly grow our business in Singapore. You will have a passion for understanding business owners, and an ability to be proactive in taking the extra mile in providing World Class customer service and professional accounting advice to our clients. You will have the opportunity to develop your technical knowledge and work with business across multiple industries.

But more than anything, you will be an enthusiastic team player, excited about the role you can play in creating Singapore’s most loved business partner for entrepreneurs and business owners. 

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients. 
• You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention.
• You must be able to plan your work effectively and efficiently,  and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services. 
• From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies.
• You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
• For assigned clients , you must have the ability to review and/or prepare management accounts and schedules,  corporate tax computation, payroll reports, GST reports and other statutory filings,  and ensure its accuracy and completeness before delivering to clients.
• The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters.
• One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error.
• You must adhere to the highest degree of professional standards and strict client confidentiality.

• Recognized degree/diploma in Accountancy.
• Professionally certified preferably with ACCA, CPA, or CA qualification
• Preferably 2-3  years of relevant working experience. Fresh graduates currently pursuing a reputable certified accountancy programme  with good aptitude will also be considered. Training will be provided.
• Good understanding of SFRS and Singapore regulatory compliance.
• Hands-on experience  with Google workspace and Microsoft applications.
• Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero.
• Resourceful and experience with various productivity software applicable to facilitate daily work
• Self-motivated, positive attitude, proactive and detail-oriented.
• Good interpersonal and communication skills.
• Able to adapt to VUCA way of thinking and contribute to process improvement efforts.
• Able to meet tight deadlines.
• Immediate availability is preferred.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

What’s the job?

The Sales Manager (Corporate) is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

He/she is knowledgeable on local and international market trends and will recommend strategic sales initiatives to win the business and maintain hotel's market leader position as preferred hotel for international business and leisure travel segments.

Your day-to-day

• Assist the Director of Sales in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team.
• Develop and procure new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets.
• Utilise knowledge of local, international corporate and leisure segments to drive and support business acquisition and conversion.
• Procure new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets.
• Maintain contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications. Provides direction on and conducts market research.
• Maintain close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support.
• Attend major travel functions to promote sales for the hotel.
• Organize and attend major sales/ PR related functions within the hotel.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend trade shows to drive business acquisitions.
• Support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guest experience.
• Support the Director of Sales in maintaining business excellence and guiding the team to achieve business goals.
• Acquire new business and maintain existing business relationships with accounts.
• Maximise group room revenue and maintain accurate room blocks including group attrition.
• Maintain accurate and timely update of groups to support forecast accuracy.
• Be the key contact for communication with superior and the sales team to support new account acquisition, market penetration and business conversion.
• Qualify business opportunities, prepare corporate rate agreements based on static rates or dynamic rates contracting.
• Ensure accurate rate loading upon signed agreement returned to hotel or RFP accepted.
• Respond to all groups' enquiries and work with groups, meetings and events team to drive business conversion.
• Work with Director of Sales on manpower planning and management needs.
• Other duties as assigned by Director of Sales or the management.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field.
• Minimum 3 years' experience in a similar role with a proven track record. Candidates with senior years of experience shall be considered for a higher role.
• Corporate, Leisure, OTA experience and event sales background an advantage.
• Strong strategic-thinking skills.
• Excellent organisational and planning skills.
• Self-motivated and results-focused
• Prior knowledge of Opera, Oasis and use of Delphi fdc as an advantage

What’s the job?

The Assistant / Event Sales Manager sell activities and events (seminars, workshops, weddings, social dinners, etc) in line with the annual sales and marketing plan. He/she is the main contact for all clients’ inquiries and requests about the space, consulting with clients about every detail of an event to ensure that it runs smoothly, prospecting new sales and managing revenue documentation. He/she also ensure that sales activities, top accounts and bookings are focused to yield maximum catering and event sales revenue.

Your day-to-day

Sales Management:

• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Achieve results by actively pursuing and securing business using a proactive, consultative sales approach.
• Identify and cultivate relationships with potential clients.
• Build and maintain effective business relationships with new/existing clients.
• Develop promotions or specialty packages to entice new customers.
• Stay informed about market trends, events, to remain relevant and pursue opportunities for potential new clients.
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network.

Event Planning:

• Prepare and deliver quotes and proposals to clients.
• Oversee the end-to-end planning and execution of events, including seminars, weddings, corporate meetings/gatherings, social dinners, etc
• Work closely with clients to understand their event objectives, budget and expectations.
• Innovate and adapt to meet customer requirements and event needs.
• Maintain banquet event order (BEO) paperwork for each event booking.
• Collaborate with our chef on menu requests.
• Work closely with operations team to ensure seamless execution of committed events.
• Coordinate logistics for events, including setup, registration, catering, and audio-visual requirements.
• Work with the marketing team to develop promotional materials.
• Address any issues that may arise and ensuring a seamless and great experience for clients.

What we need from you

• Diploma/ Degree in related discipline
• 3 years of sales & event planning and management background in the hotel industry. Candidates with stronger experience may be considered for the role of Event Sales Manager.
• Strong scheduling and organizational awareness and the ability to market event space to new clients.
• Strong negotiation and interpersonal skills.
• Strong customer development and relationship management skills.
• Self-motivated and results-focused
• A positive and keen to learn attitude
• Must be proficient in written and spoken English and with good communication skills. Mandarin speaking will be an advantage.

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

RESPONSIBILITIES

About the job

Working with the ED of Children and Youth Group (CYG), the Asst Manager is expected to lead the development of new fundraising channels through community engagement as well as engaging and increasing the donations from the current ones. The Asst Manager will also recruit and engage volunteers and corporates to support the needs of vulnerable children and families under our care, whether in our children's homes or other services. The Asst Manager will regularly engage potential and current supporters of CYG in order to deepen relationships and networks so that our pool of supporters can be grown.

Job Responsibilities

1. Community Partnership and fundraising

• Raise funds for our cause and meet fundraising targets
• Lead in planning and coordinating events, whether by TSA PR or by CYG, to raise funds
• Create marketing materials, like flyers and brochures, to be used for the promotion of events and other fundraising needs
• Develop and deepen relationship with our key supporters and widen networks to increase and deepen reach to more committed donors
• Work with CYG centres to lead, co-develop, coordinate and/or execute fundraising initiatives, events and campaigns as needed
• Maintain complete and orderly records of donors and manage regular donor communications
• Build upon existing donor relationships and form new donor relationships and increase penetration into community networks
• Collaborate with other organisations and groups within the community to build partnerships and enhance fundraising activities.

1. Volunteer Recruitment and Management

• Recruit and build a good pool of volunteers and corporates to meet the needs of CYG, especially those of our children's homes
• Work with the necessary partners to enable positive experiences for volunteers and corporates
• Work with necessary stakeholders to plan and manage volunteers so that they are able to execute the role that they have been given and CYG and our clients can benefit
• Manage volunteer communications and complaints where necessary

1. Professional Development, Supervision & Training

• Promote professional development through identifying learning needs, transfer of skills and knowledge and offer training where appropriate to the team
• Seek out learning opportunities such as participating in meetings, ministry level assignments, practise research and development to further develop skills and capabilities of the group
• Supervise and guide the team in their work and monitor the application of principles and protocols

1. Administration

• Keep good records of donor engagements
• Coordinate, develop and compile all necessary reports for submission and presentation in various boards, both internal and external
• Undertake any other duties as and when required and in consistent with the position
• Undertake any other professional duties as and when required

1. Thought Leadership

• Lead in the crafting, proposing and execution of fundraising and volunteer management initiatives
• To lead the team in execution of programmes

• Diploma or Degree from a recognised institution
• At least 5 years of relevant experience
• Preferably in Social Services
• Keen to work in children and youth sector.

Job Requirements

• Experience in fundraising, relationship management, partnership management, volunteer management and marketing & promotions
• Excellent Decision Making skills
• Good Interpersonal Skills
• Excellent Organization, planning and Record Keeping skills
• Collaborative personality
• Strong communication and coordination skills.

Working Hours

Total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10am to 7pm Monday to Friday (inclusive 1 hour lunch break).

CYG runs 24/7 services, hence flexibility in work arrangement is expected.

Working Location

Children and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore 547528

Micron Program Management Office (PMO) is hiring for a Program Manager (PM) position to manage Non-Volatile Memory (NAND and NOR Flash) products and programs.

As a Micron PMO PM, you will be joining an exciting and diverse organization. A PMO PM is responsible for the development of NAND, mNAND and SSD products from the planning stage through qualification and product ramp in accordance with Micron’s Product Lifecycle Management (PLM) process. In this position, the individual will also be responsible for achieving the program targets captured in the project release document (schedule, quality, costs, manufacturing readiness and budget), and for directing the Product Development Team (PDT).

The scope of responsibility for this position includes:

Program Management & Strategic Direction

• Establish and direct cross-functional Product Development Teams covering New Product Introduction (NPI) and mature products
• Capture product requirements in close cooperation with the Business Unit (BU) representatives
• Drive process alignment and product development targets with Engineering, R&D and BU
• Set and maintain program objectives and priorities
• Work with the Supply Chain representatives on a sample delivery plan for engineering and qualification samples
• Set and monitor key performance indicators (KPI)
• Define, maintain, and track program milestones, schedules, status, and objectives
• Identify, understand, and mitigate program risk
• Provide guidance and leadership for effective and timely resolution of problems
• Collaborate with stakeholder organizations to resolve conflict and drive action and decision making
• Dialogue with local and global counterparts on program priorities
• Manage and resolve program escalations
• Provide effective change request management
• Actively participate in program stage gate reviews
• Drive product qualification and ramp as well as hand-off to Manufacturing/Supply Chain
• Provide regular program report-outs reviews to stakeholders and management-chain

Continuous Improvement

• Foster a team environment of collaboration and continuous improvement
• Identify and propose solutions for areas for improvement
• Manage and continuously improve program and development processes
• Identify and highlight potential program or process gaps and work with stakeholders to address them
• Lessons learned workshops to ensure proliferation of knowledge and best practices across the company

Communication

• Effectively coordinate and communicate with a global team to achieve program KPI success
• Maintain a consistent level of communication with Product Managers, Product Leads, and Management on project status
• Act as the primary point of contact for all program related inquiries and issues
• Ensure program status and objectives are clearly understood by all relevant stakeholders

Successful candidates for this position will have:

• Bachelor's or Master’s Degree or equivalent in Engineering or related field
• Previously worked in a Program Management function
• Knowledge in project and program management fundamentals and PM tools and techniques
• Have 5+ years of experience in semiconductor engineering with preference for candidates with memory/storage product development background
• Ability to drive complex development projects with cross-functional, global teams
• Excellent communication, problem solving, and organizational skills
• Ability to quickly analyze and process data and information to formulate actions
• Excellent presentation skills to convey complex information clearly and concisely
• Able to travel internationally if required

Manages the development and implementation process of a company’s products and services. Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products. Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the project i.e. product on schedule and within budget constraints.

Duke Corporate Education, a premier global provider of leadership solutions, is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that best meet the needs and specifications of our clients in the Middle East. This includes managing all program logistics, liaising with clients, coordinating with other teams, and ensuring that all programs are designed and delivered successfully.

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. We are the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward.  With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives. Together, we transform leaders and business, creating sustainable impact at scale and speed. 

This role supports clients in the Middle East.

Responsibilities

• Works with leaders on program proposals and design efforts related to program delivery of innovative leadership solutions that meet clients' needs
• Manage program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with external educators, the program team and other partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

• Bachelor's degree, or higher, preferably in business, education or a 2 years' experience working in a customer/client facing role

• Experience in professional education or learning and development, event coordination and learning management systems preferred
• Experience working with remote/virtual teams
• Experience managing digital learning programs preferred
• Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable
• Demonstrated teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Strong communication and presentation skills
• Fluency in Arabic is essential.

We Are Hiring a Human Resources Manager for Sika Singapore located at the West Region of Singapore, Tuas South.

• Develop and implement HR strategies and initiatives aligned with the overall business strategies.
• Encompasses all aspects of HR activities, including recruitment, talent management/review, compensation and benefits, payroll, and training. It includes overseeing administrative areas such as office management, facilities management, and policy development.
• Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures.

RESPONSIBILITIES:

HR Business Partnering

1. Partner with the management to ensure strategic HR goals are aligned with the business initiatives.
2. Partner with the management to facilitate the annual HR cycle such as performance review, talent management/review, annual increment etc.
3. Provide expert advice and support to the leadership and management team on full spectrum of employment related matters, consulting/advisory as necessary.

Recruitment and Retention

1. Develop and execute recruitment strategies for leadership role, white and blue collars role.
2. Manage the recruitment process, including recruitment, interviewing, hiring and onboarding.
3. Design and implement employee retention strategies.

Compensation and Benefits

1. Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date.
2. Ensure a robust internal and external benchmarking processes is followed in all compensation and benefit related activities.
3. Build local knowledge in the reward/benefit processes.
4. Review and keep up to date with external trends to ensure the Company compensation package stays competitive in the market.
5. Facilitate job analysis and work with the management to update job descriptions.
6. Manage benefits vendors. Review and negotiate on insurance renewal.

Talent Development/Management

1. Spearhead talent development and management cycle. Monitor and track on retention of key talents.
2. Spearhead the induction program of new joiners, fostering team coordination and retaining the current workforce.
3. Create and manage a performance appraisal system that drives effective development.
4. Spearhead the annual appraisal system and execution is within stipulated timeline.
5. Assess training needs to apply and monitor training programs.
6. Partnering with people leaders to evaluate the need for employee training and development that support the overall business strategy.

Change Management

1. Be a change champion – utilize and drive change management tools.
2. Coach management on how to lead and direct change.
3. Manage and support change programs.

Organization Design

1. Stay abreast of any changes in strategy, legislation, market, and business model that could impact on organizational structures.
2. Facilitate processes to drive structural changes where required.
3. Analyse structures and make recommendation for enhancement from an effectiveness, efficiency and alignment point of view.
4. Identify critical positions within structures.
5. Drive standardization and consistency of structures and jobs.
6. Ensure competency requirements are aligned to competency framework.

Compliance and Record Keeping

1. Ensure all Company HR policies and procedures are applied consistently.
2. Review and maintain Employee Handbook.

Employee Relations

1. Bridge management and employee relations by addressing demands, grievances, or other issues.
2. Investigate employee relations issues and work to ensure human resources related decisions are consistent and fair.

Payroll

1. Oversee monthly payroll process and personal income tax matters ensuring accuracy and compliance with labour laws.

Others

1. Oversees overall administrative activities, such as office and facilities management.
2. Other ad-hoc duties as assigned.

About the job
Reporting to the Sales Manager, you lead your team in developing the IKEA business and your respective HFB (Home Furnishing Business).

Your assignment

• You come up with business and action plans for your responsible areas and manage resource effectively.
• You optimize sales and profitability, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• You act quickly on commercial opportunities and customer feedback, keeping an active eye on competition and take appropriate action when necessary and communicate with your matrix partner in the Service Office.
• You collaborate effectively with your matrix partner in Service Office to attain better results.
• You cultivate good working relationships with your commercial team and drive all commercial agenda within the team.
• You secure and develop our customer base through effective range presentation and sales steering, thereby ensuring an inspiring and enjoyable shopping experience for all IKEA visitors.
• As a leader, you are also to lead and develop your team by providing coaching and regular engagement.
   

Your profile

• You have at least 5 years of experience in a fast-paced retail industry and in a commercial environment.
• You have an interest in home furnishing and people’s everyday life at home.
• You are self-motivated, analytical, and good at implementing commercial strategies, and guiding your team towards sales maximization.
• You have a proven ability to work as part of a team and actively selling through understanding your customers and their needs.
• You are a problem solver and decision maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
• You are a strong and effective communicator; multi-tasking is second nature to you in the course of working with co-workers of all levels, both within and outside IKEA.
• You have strong leadership capabilities and able to guide, coach and lead a team of coworkers to excel as Sales Associates.
• You demonstrate strong leadership abilities in managing your commercial team.

As a Client Relationship Manager at Evooq, your primary responsibility is to enhance our portfolio of products through effective upselling and cross-selling, while maintaining high levels of client satisfaction. You will be the main point of contact and trusted advisor for our existing clients, focusing on building and nurturing strong, lasting relationships. Your role will involve identifying and capturing new client requirements, promoting our offerings, and addressing client feedback and concerns to ensure a positive experience with our products and services.

What you’ll do as a Client Relationship Manager: 

• Cultivate and maintain strong, long-lasting relationships with clients to achieve satisfaction and retention.
• Act as the ambassador of clients within Evooq, ensuring their needs and concerns are heard and addressed.
• Keep clients informed about new products and services, ensuring they are aware of the latest offerings and enhancements.
• Identify and capitalise on opportunities for upselling and cross-selling Evooq products and services.
• Work closely with clients to understand their evolving needs and align solutions accordingly.
• Address client feedback and concerns in a timely and effective manner, facilitating issue resolution and enhancing overall satisfaction.
• Act as a trusted advisor, offering expert guidance and support to clients.
• Manage contract negotiations, renewals and ensure the proper execution of all contractual aspects.
• Oversee account receivables and ensure timely payments.
• Maximise client utilisation of Edgevooq products and services, providing guidance and best practices to ensure they gain full value from their investments.
• Develop account plans and strategies to achieve revenue targets and growth objectives, aligning with the client's business goals.
• Collaborate with internal Edgevooq teams, including sales, marketing, product development, and support, to drive client success and ensure a positive client experience.
• Track and analyse key account metrics, such as product usage, revenue generation, and client satisfaction, providing insights for continuous improvement.

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional enterprise clients in Cybersource, your role will be focused on helping these clients to address their payments needs and the evolution of their payments strategy in line with new innovations introduced by Visa and challenges that arise based on market or client specific dynamics that develop.

Potential engagements could include portfolio management diagnostics, cross sell of value added services, authorization optimization strategies, assessments of digital product and marketing programs, alignment and execution of product roadmaps, optimizing client customer servicing processes, deal development and contract negotiation. Key objectives are client retention, revenue growth and improving NPS.

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engaging with portfolio of regional enterprise clients and Visa leadership in regular strategic planning discussions

• Communicate and coordinate required activities with market-based Cybersource colleagues and Merchant Acquiring & Sales colleagues to deliver against commercial, financial and operational objectives

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges

• Partner with peers in other functional areas, e.g. Marketing, Sales Operations, Risk & Identity Solutions, Visa Consulting, Merchant Data, etc. and across global teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Produce analysis and generate insights to impel/create call to action that will improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across their payments P&L 

• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Business development – Drive business unit strategy with IAM Go-To-Market teams in APS Region.  Achieve TNS and EBIT targets according to annual business plan.
• Competency Management – Ensure Regional Product Specialists have tools and competence to succeed in their respective markets
• APS Program Guide – Provide guide of PN’s available which are relevant for the APS market.  Include all relevant application and xref data so that markets can assess potential.
• CARE Projects – Develop Reverse Engineering projects together with markets and Engineering team in Brazil.
• Price Corridor – Ensure price corridors are respected and resolve conflicts across APS region.  Support in escalation to global governance teams.
• FAS Cataloging – Ensure FAS applications are mapped to APS relevant PN’s
• Bosch Diesel Center Concept Management – Deploy global strategy and ensure that regions can enforce concept guidelines (including SPA audit)
• eXchange (Bx) – Support region to develop remain business.