Description

✔️Career Progression

✔️ Immediate Hiring

✔️ Basic + Incentive

Job Scope:

• Understand customer vehicle issues and provide expert advice on required services.
• Present service estimates and explain repair/maintenance needs.
• Schedule service appointments efficiently.
• Initiate work orders, communicate with service technicians.
• Inspect completed work and report results to customers.
• Provide accurate cost estimates and discuss budget options.
• Educate customers on vehicle maintenance and warranties.
• Keep customers informed on service progress.
• Address inquiries and concerns promptly and professionally.
• Maintain detailed records of customer interactions and service histories.

Requirements:

▶ Relevant experiences will be advantage

To Apply, kindly click on the "APPLY NOW" button or

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

EA License No: 20C0358

E Commerce Support

Job Description & Requirements

We are a wholesaler and Retailer (including online) of Children's Books and Toys.

We are currently looking for a E Commerce Support Staff:-

Full Time

Mondays to Fridays:

8.30 am to 6.00 pm

Currently, besides our own online store, we are also selling locally via Shopee as well as Lazada (via Marketing Agent).

Specific Responsibilities:

Ecommerce Platforms:-

- Packing Orders

- Upload product listings / images

- Update Pricing and Inventory.

- Respond to eCommerce customer inquiries.

-Order Processing / Fulfillment

- Related Administrative Dutes.

General Admin Duties

Qualities:-

Tech Savvy

Team player.

Independent

Interpersonal Skills.

Officer, Marketing Support

Responsibilities:

• Perform operational and general office administrative checks and duties
• Work closely with Asset Management Team on end of lease process with client
• Coordinate on logistics arrangement and documentation
• Process orders secured by Marketing Officer
• Answering and responding emails and phone calls

Requirements:

• Possess a ‘O’ level / ITE / Diploma qualification
• Minimum 1 year working experience in similar capacity
• Good interpersonal and communication skills
• Familiar in logistic process will be an added advantage
• Proficient in Microsoft Office, particularly Excel and Word

E Commerce Support

Job Description & Requirements

We are a wholesaler and Retailer (including online) of Children's Books and Toys.

We are currently looking for a E Commerce Support Staff:-

Full Time

Mondays to Fridays :

8.30 am to 6.00 pm

Part Time

Mondays to Fridays:

8.30 am to 1.30 pm

Currently, besides our own online store, we are also selling locally via Shopee as well as Lazada (via Marketing Agent).

Specific Responsibilities:

Ecommerce Platforms:-

- Packing Orders

- Upload product listings / images

- Update Pricing and Inventory.

- Respond to eCommerce customer inquiries.

-Order Processing / Fulfillment

- Related Administrative Dutes.

General Admin Duties

Qualities:-

Tech Savvy

Team player.

Independent

Interpersonal Skills.

Job Summary:

• 5.5 Days
• AWS & Performance Bonus provided
• Entry level candidates are welcome to apply

Responsibilities:

• Provide onsite support to end users on server, desktop and network related challenges
• Update incident ticketing system and coordinate with the team or other support group to close the incident
• Assist in various IT related projects or activities such as upgrades, changes, maintenance, and relocations as when required

Requirements:

• IT savvy and proficient in Wintel operating system and basic networking
• Preferably possess knowledge of Windows Servers, including Exchanges
• Strong interest in IT and Customer Service
• Customer-oriented, patient and an effective team player
• Possess excellent communication and interpersonal skills
• Candidates with more experience may be considered for Senior role

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Job Title

Admin Support (General)

Occupation

Administration Clerk

Job Description & Requirements

Job Position: Admin Support (General)

Job Description

• Good communication skills. able to manage email correspondences in English.
• Has relevant experience as a general administrator or sales support assistant
• Provides administrative support to ensure an efficient office operation
• Great knowledge in MS Office and MS Excel
• Carries out administrative duties such as data entry work, filing, keying in vouchers, scanning, answer phone calls etc.
• Is familiar with office management procedures
• Exhibits polite and professional communication via phone, email and mail
• Good at problem solving and is able to assist managers

Interested candidates please either submit your resume directly to [email protected] or write in with your resume. We thank you for your interest and application.

Job Types: Full-time, Part-time, Internship, Contract

In addition, please kindly provide the following information;

1.What is your notice period ?

2.What is your last drawn salary/ current salary?

3.What is your salary expectation ?

4 What is your reason for leaving your last position?

5. Have you worked with inter-department matters/ duties namely; logistics, inventory, customer service and sales ?

6.What is your nationality?

7.If not, what permit are you holding at the moment ?

Please note that only short-listed candidates will be contacted.

Job Title

BEAUTY ADVISOR

Occupation

SALES ASSISTANT MANAGER

Job Description & Requirements

1. JOB DESCRIPTION

Job Title

BEAUTY ADVISOR

Occupation

Retail Assistant

Job Description & Requirements

BEAUTY ADVISOR (LUXURY SKINCARE/FULL-TIME/PART-TIME)

International Luxury Skincare Brand

• Orchard Road
• Rotating Shift with Sundays off
• Facial therapist/ beautician are welcome
• Provide professional beauty advice and recommend products accordingly (Cosmetics and/or Skincare).
• To be able to analyze skin type and advise customers’ daily skin care regime.
• Maintain cleanliness and hygiene of the working environment.
• Manage stock take and sales reports
• With minimum 1 year of working experience
• (For beautician)
  Conduct pre & post treatments consultation for customers. Perform facial. Provide aftercare advices.
• Required to liaise with English and Chinese speaking customers
• Able to work in fast-paced environment
• Act as a team player and partner within the organization as well as the rest of the division and company
• Other ad hoc duties

Interested candidates please either submit your resume directly or write in with your resume to [email protected]. We thank you for your interest and application. Please note that only short-listed candidates will be contacted.

In addition, please kindly provide the following information;

1.What is your notice period.

2.What is your last drawn salary/ current salary.

3.What is your salary expectation.

4 What is your reason for wanting to leave your last position.

5.Do describe any inter-department duties you have experienced within a company i.e logistics, inventory, customer service and sales

6.What is your nationality?

7.If not, what permit are you holding at the moment ?

Thank you.

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Compensation:

SGD 3,800 (Fixed) + RSUs

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.
• You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a few articles for you to read to learn more about our culture and product

“We hire smart people and we trust them”

What we do

How we work

Wise Customer Support team

#LI-DK29

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Service Advisors
• Opportunity for internal promotion for employees with good performance
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Marriage and birthday leave entitlements on top of annual and medical leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager

Job Objectives:

• Gather relevant claims documents, supporting evidence and other related information
• Ensure claims and repairs approved by insurance companies or customers in the shortest time
• Estimate repair scope of work, cost and time needed as accurately as possible
• Coordinate all parts required for survey/re-survey with Body/Paint Shop
• Communicate effectively with Body/Paint Shop on the required repairs and services

Core Responsibilities:

• Receive, understand and record accident details, and ensure customers’ service needs are attended
• Advise customers on repair scope, time needed and cost where applicable
• Obtain all necessary documents and authorisation before and after commencement of repair work/claims
• When necessary, coordinate with leasing companies to arrange for replacement cars on behalf of customers
• Guide customers on accident and claims report updating
• Follow up with insurers on liability verdict. Escalate case if verdict is unjust to customers, if necessary
• Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date
• Coordinate with Parts Manager to reserve/order required parts
• Monitor and update customers on claims, repair and delivery statuses
• Maintain cordial relationship with all stakeholders
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

TeleScience Singapore

TeleScience Singapore is an established Info-Com Technology (ICT) company which supply and service a broad range of ICT products. This includes a wide range of networking and broadband transmission equipment, network time servers and synchronised clock displays, test and measurement equipment for cyber security and network monitoring, etc. Our customer base includes Telecom Carriers and Service Providers, Large Corporations and System Integrators.

We are currently looking for dynamic and highly motivated individuals to join our Technical Department as:

Technical Support Engineers

Responsibilities

• Provide pre-sales and post-sales support for a wide range of ICT products including telecommunications, networking, cyber security and GPS synchronisation equipment.

Requirements

• Diploma in an Engineering or Computer science related discipline
• Experience in the ICT industry will be an advantage but not mandatory
• This is an entry level to junior executive job.
• Must be Singaporean or PR.
• 
  

We offer

• Training will be provided on the job and on ad hoc basis
• Exciting and challenging work scope with many opportunities for skills enhancement
• Remuneration according to relevant experience and academic qualifications
• Conversion to sales can be discussed anytime for those who develop an interest

Please send us your resume with your qualifications, current and expected salary and a photograph to [email protected]. Closing date is endFebruary 2024. Only shortlisted candidates will be notified.

TeleScience (S) Pte Ltd

(Attention : HR Manager)
61 Kaki Bukit Ave 1 #06-05, Shun Li Industrial Park

Singapore 417943
Tel : (65) 6749-7878 / 6100-8899 (24 hours) Fax : (65) 6749 4700

Website : www.telescience.asia

Singapore.Thailand.Vietnam

• Collecting and organizing applicant and partner information for various passes.
• Coordinating vaccine certificates and insurance.
• Drafting and submitting passes for approval.
• Assisting with pass issuance and Ministry of Manpower appointments.
• Compiling documents for employees and contracts.
• Supporting marketing with presentations.
• Initiating contact with institutions for project introductions and meetings.

Requirements:

• Diploma or Degree holder.
• Proficiency in English and Mandarin for communication with counterparts in China.
• Strong organizational and administrative skills.
• Attention to detail and accuracy in document management.
• Ability to prioritize tasks effectively.
• Proficient in Microsoft Office
• Previous experience in administrative support roles is preferred.

How to Apply:

Interested candidates are invited to submit their resumes to [email protected]. For inquiries, please contact Irene at 6590 9948 or via WhatsApp at 8832 5996.

Embark on a rewarding career in recruitment with Achieve Group – where we connect talent with opportunity!

NOTICE:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

Sales Support / Operations (Customer Relations Officer)

• Up to S$2,500
• Empowering and professional community
• Reputable & Stable Organisation
• Top Government-Linked Company
• Good Career Growth and Stability

Positioned at the northern extremity of the island, our client’s gas facility is furnished with an advanced control system driven by automation. The computerized distribution system empowers specialized plant operators to manage and supervise production and ancillary processes from a centralized control room. Seasoned gas plant operators, with extensive expertise, oversee the seamless and uninterrupted delivery of piped town gas through the operation of continuous reforming plants and cyclic reforming plants, adeptly catering to both base load operation and peak demands. The consumption of piped town gas experiences variations throughout a 24-hour cycle, peaking during meal preparation times, specifically between 10 am to 12 pm and 5 pm to 7 pm.

The composition of town gas primarily includes cleaner elements such as hydrogen and methane. We are actively engaged in research endeavours aimed at further reducing carbon emissions, particularly through the utilization of green hydrogen.

Responsibilities:

• Handle all operational matters and work closely with sales team to ensure fulfilment of sales
• Generate Sales Order upon completion of sales for City Energy Life, call centre and online orders
• Deliver excellent service to ensure high levels of customer satisfaction
• Respond to customer complaints and concerns in a professional manner
• Arrange and update appointments for commercial customers, and liaise with the Commercial team
• Ensure adequate support and timely coordination with inter-departmental colleagues e.g Finance, relating to City Energy Life showroom matters
• Ensure upkeeping and accuracy of all administrative duties, including managing of online store records, documentation etc
• Other duties assigned by Supervisor

Requirements:

• Minimum Secondary Education
• Preferably 1-2years with relevant experience
• Good communication skills, good personality and customer service skills, result-oriented, highly motivated
• Integrity, Teamwork
• Computer literate

Working Days: 4 Days a week (including both weekends with one Saturday or Sunday off in a month)

Working Hours: 10:30am to 9:30pm.

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Jonathan Hoong Wee Wei (EA Personnel Reg. No.: R23111965) by clicking the ‘Apply link’ /

or call your friendly Consultant, Jonathan, at 6590 9944 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at

https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application

Job Responsibilities:

· Coordinate with customers and provide sales support to the sales team.

· Prepare and Submit Quotations to Customers and handle the processing of the sales orders.

· Assist the sales team in the processing of new customers, updating customer records in the company database.

· Collect data to create informative sales presentations.

· Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.

· Assist in the preparation and organizing of promotional material or events/exhibitions.

· Assist the sales team in sales collection.

· Inform clients of unforeseen delays or problems

· Monitor the team's project progress.

· Any ad-hoc duties assigned (in relation to sales)

Requirements:

· Candidates must possess at least an ‘O' level or above or equivalent in any field.

· Those with some technical knowledge preferred.

· Minimum 2 years of work experience

· Effective communication skills)

· Strong knowledge of MS Office suite

· Customer-centered focus

· Motivated and highly adaptable

Netweb is a Technology Solutions Provider with deep expertise in infrastructure solutions, particularly in High-Performance Computing, AI, Machine learning, Cloud, and Big Data to name a few. For more than 20 years now, Netweb has helped over thousands of companies all around the world with customer-specific solutions to efficiently achieve business objectives.

You will be part of the team responsible to technically support all activities of the company.

Job scope will involve assembling servers, workstations, data storage arrays , hardware testing, installation , trouble shooting , software installation and testing, etc.

Candidates should have experience of assembling computers, servers, storage arrays. Knowledge of networking & softwares will be of added advantage. Candidates should have apptitude for learning new technologies and keep updated on the technology advancements.
Send in your CV for checking eligibility and fixing appointment for interview.

Job Responsibilities:

Enterprise Platforms Division, User Service Centre

Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in MAS’ end user computing environment, covering service, performance, quality and budget forecasting

Service Desk & Operations Support

You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:

Service Desk Management: •

- Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions

- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary

- Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews

- Ensure that system procedures and methodologies are in place to support outstanding service delivery.

- Develop a deep understanding of projects to gain insights into scope of service delivery

- Take accountability for service delivery performance, meeting customer expectations, and driving future demands

- Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

- Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner

- Provide accurate and regular report to management on performance of the service delivery

- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

- Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

- Design and implement an inventory tracking system to accurately monitor stock levels

- Source suppliers and fostering good relationships with them

- Prepare reports and advising management on strategies to reduce cost and improve procedures • Maintain an accurate inventory database that includes detailed information on available stock .

- Purchase new stock and negotiating favourable contracts with suppliers

- Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory

- Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

- Manage and execute the procurement of ICT systems, goods and services in a timely manner

- Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time

- Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines

- Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

- Proficiency in leading both physical and virtual teams

- Experience with dealing with third party provided services

- Exceptional customer-facing skills

- In-depth knowledge of escalation procedures, incident management, and other disciplines related to

- Mastery of ITIL (Information Infrastructure Library) principles

- Expertise in people management and leadership • Strong organisation skills

- Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.

- Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

- ITIL certifications •

- Project Management certifications

- MUST- HAVE Good communication Skills and Tertiary education with focus on IT

Commission Base / Salary Base (Nego)

• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
• Turns customers into buyers by matching them with their ideal car.
• Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports.
• Assists with the setup of the showroom and displays.
• Updates job knowledge by participating in educational opportunities and reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests.

Car Salesperson Qualifications and Skills

• Excellent interpersonal and customer service skills
• A persuasive personality
• Great networking skills
• Strong mathematical skills
• Verbal and written communication skills

We’re looking for a Customer Support Strategy and Reporting Lead to join our Customer Support team in either our Singapore office. Customer Support Strategy and Reporting Lead is someone who designs strategies, plans, and guides analytics for Wise Customer Support.

Your mission:

Your mission is to ensure that our operational organization structure is lean, scalable and optimized for the best customer outcomes and you will also identify new operations opportunities. Your scope includes introducing risk management strategies and analyzing the current strategy and strategic plans. You will also run operations diagnostic and hypothesis checks for the respective plans. We expect you to develop business scenarios and innovative ideas.

Here’s how you’ll be contributing to the team:

• You are an owner and a driver of Customer Support Strategy and Planning working towards assigned goals, vision and mission of the team;
• Provide strategic insights and tactical leadership to Customer Support teams;
• Align and propose KPIs and Target Guidance for Customer Support teams;
• Develop strategic plans for optimized cost, quality or speed of Wise Customer Support;
• Design Wise Customer Support change roadmap;
• Design Customer Support unit operational organization structure to ensure it is lean, scalable and and optimized for best customer outcomes;
• Identify new operations opportunities;
• Analyze the current strategy and strategic plans to ensure its efficiency;
• Run operations diagnostic and hypothesis checks;
• Create business unit development scenarios and innovative ideas.

A bit more about the role:

• You're responsible for planning delivery efficiency, target attainment, Customer Support global cost per contact and Customer Support Global Resolution rate;
• You support Customer Support Reporting and embedded Customer Support Analytics teams engagement and motivation;
• You ensure the Customer Support Reporting and embedded Customer Support Analytics teams are equipped with all the necessary tools, trainings and support to perform their daily functions;
• You staff and hire for assigned team and communicate job expectations during hiring process;
• You provide effective feedback via regular 1-1s, biyearly GrowWise and propose compensation changes for Customer Support Strategy and Reporting team;
• You support Customer Support Reporting team with actionable goals that enable their growth in Wise;
• You ensure the collaboration between the various stakeholders such as Workforce Management, Service Delivery, Product and Vendor Management teams;
• You represent the Customer Support Strategy and Implementation (CSSI) team in relevant meetings and planning sessions for launching, assessing, and managing CS OPS plans and strategies;
• You align all parties that affect the success of the CSSI plans and strategies;
• You'll be responsible for the team budget in the assigned team;
• You'll be accountable for full regulatory compliance and legal requirements of delivered projects and products.

A bit about you:

• You’re placed in Singapore or willing to relocate there;
• You have at least 3 years of experience in Operations;
• You have at least 2 years of experience in analytics in Operations;
• You have good verbal & written English, your communicational skills are excellent;
• You feel comfortable working with data;
• You have strong strategic planning, decision making, problem solving and critical thinking skills;
• You're a team player, have emotional intelligence skills and know how to manage expectations;
• You're great at stress management, able to delegate and negotiate where necessary;
• You are deadline-oriented and have great time management skills;
• You're knowledgeable about agent targets and CS KPIs;
• You are comfortable reviewing escalated calls/emails/chats;
• You know how to conduct regular performance reviews and interviews;
• You have a experience in vendor operations;
• You know your way around the following tools: Excel/G Suite, Confluence, Calabrio, Looker/Superset, Figma, Twilio Voice, Twilio Chats, Zendesk.

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English.

Please note that applications without a cover letter won't be considered.

Case Manager – Job Retention Support

Ingeus, in partnership with yellow Ribbon Singapore, will be delivering the Job Retention Support contract supporting ex-offenders reintegrate into the workforce. Case Managers will provide guidance and assistance to in work clients addressing their work and life challenges enabling them to remain and thrive at work. Case Managers serve as a single point of contact working closely with employers and clients to resolve their work, financial and other social issues by providing career coaching and motivation support.

Key Responsibilities

• Support Client through 6-9 months of employment via monthly calls or visits to ensure sustained employment.
• Manage client’s expectations of the programme including responsibilities of both parties, data protection and programme requirements.
• Work closely with Yellow Ribbon staff to transfer client to Ingeus and provide appropriate support to the client.
• Update all systems with case notes and actions as required to maintain robust records
• For clients who have fallen out of work to provide employment assistance including CV tailoring, interview preparation, exploration of alternative career options according to client’s needs.
• Identify barriers to employment, job goals and various training needs to support clients back into employment.
• Motivate, encourage and empower Client throughout their job search journey
• Assist Client by troubleshooting and resolving any issues that may affect sustained employment.

Job Requirements

• Minimum Diploma / Degree qualification
• Fluent in English with proficiency in Malay/ Tamil/ Mandarin/Chinese Dialects (Hokkien, Cantonese, Teochew, etc)
• Proficient in the use of Microsoft Office applications (Excel/Word) and the ability to pick up new systems / software
• At least 2 years experience in a case management environment
• Evidence of setting and achieving targets across a broad range of KPIs
• Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
• Strong interpersonal skills – specifically around building rapport, listening, and influencing skills to build and maintain effective relationships.
• Able to manage own time and the time allotted to clients effectively.
• Positive attitude, willingness to learn and develop professionally.
• Maintain appropriate professional boundaries and confidentiality

About the job

We are seeking a dynamic and detail-oriented individual to join our team as a Junior Sales Support. In this role, you will play a crucial part in supporting the sales team by handling billing, activation processes, and providing administrative assistance. The ideal candidate should be organized, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities

Administrative/Sales Support:

· Assist the sales team with administrative tasks, including data entry, document preparation, and file management

· Maintain organized and up-to-date records of the pricing book, customer information, and sales transactions

· Handle administrative duties for the company's executives and management teams

· Work closely with the sales team to provide necessary support for ongoing projects and sales initiatives

Customer Interaction:

· Communicate with customers to obtain supporting documentation, such as monthly PO requests, for completing billing and invoicing

· Collaborate with the sales team as needed to address customer requests and ensure customer satisfaction

· Support any activation-related requests, including close collaboration with various vendors

Billing and Invoicing:

· Generate and process accurate and timely invoices for clients

· Collaborate with the team to address any billing discrepancies or inquiries from clients

Qualifications:

· Fresh graduates or 1-2 years of working experience in a related field is a plus

· Strong organizational and multitasking skills

· Excellent communication skills, both written and verbal

· Proficient in Microsoft Office suite (Word, Excel, PowerPoint)

· Ability to work independently and collaboratively in a team environment

Requirements:

· Singaporeans or PRs only

· Full-time commitment required

If you are a motivated individual with a passion for supporting sales initiatives and ensuring smooth billing processes, we encourage you to apply for this exciting opportunity. To apply online, please click the Apply button. Alternatively, please email your resume to [email protected].

Job Description

The Production Support Lead is responsible for providing L1 and L2 support for Java applications covering 24 x 7 services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve Application issues. (Splunk experience is mandatory.)

Required Technical Background:

• A high degree of analytical, troubleshooting and problem-solving abilities having experience with 8+ years of Java Production Support (In L1 and L2 Support).
• Knowledge of multi-tier application architecture.
• Experience with web technologies and internet-based applications.
• Experience working in an on-call and 24x7 Support Systems.
• Monitoring experience and working knowledge of log analysis tools like Splunk, NGINX, App dynamics, Grafana, Epic etc
• Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
• Working knowledge of Linux/unix
• Understanding of Oracle database servers. NoSQL database is a plus.
• Knowledge of Spinnaker, Jenkins, Ansible and Python is required.
• Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
• Knowledge of any issue/problem tracking system, such as ServiceNow.
• Basic knowledge in diagnosing network-related technical issues.
• Work ticket to solve technical issues and troubleshooting skills
• Knowledge of Tomcat based applications.
• Assist the business in identifying the appropriate solution based on their needs
• Communicate with stakeholders in other departments when necessary to identify and resolve Application issues
• Participate in ongoing training sessions, including product knowledge, internal policies, and security practices.
• Monitor the health of the Applications and work on incidents and follow up on them until closure.
• Update knowledge base articles as needed. Confluence is a plus.
• Escalate unresolved incidents or open new ones as appropriate.
• Support team in resolving issues and cross training
• Good understanding of SLAs and KPIs for Production Support

Working Location: Tagore Lane

Responsibilities:

-Manage the product catalogue including but not limited to pricing, product specifications and

sales quotations for respective customers to.

-Provide administrative support to commercial team.

-Assist with consolidation and tracking of customer order.

-Co-ordinate and assist to conduct regular competitors’ price survey for comparison.

-Assist with Stock Inventory Management and Reporting

-Assist with stock take, audit and stock reconciliation

-Assist in the timely and accurate maintenance of product codes for each customer.

-Ensure timely and accurate submission of documents for system maintenance.

-Any other ad-hoc duties as per assigned.

Requirements:

-Diploma/bachelor’s degree in any discipline with at least 2-3 years of working experience in Singapore.

-Working knowledge of Basic Accounting or Inventory software will be an added advantage.

-Computer literate and proficient in Microsoft Office (Words and Excel)

-Proficient in Microsoft application especially Excel (e.g. Pivot Table, Vlookup)

Remuneration:

-Basic Salary: $2500-3200(Depending on experience)

-Working Hours: 5 days work week

-Entitled to 12 days annual leave & 14 days medical leave

About the job

VIVIFI is looking for a team player to join us as the “bridge” between external parties and the internal teams in resolving operational/support challenges and issues.

Roles and responsibilities

• Responsible for day to day routine tasks and/or activities of the operation team.
• Engage and work closely with our partners/vendors on issue(s). This may include carrying out escalation, follow ups, etc. with partners/vendors to resolve the issue.
• Ad-hoc/On-demand support during non-working hours may be required.
• Monitoring of exception(s) and/or alarm(s) triggered by the system and to work with partners/vendors to remedy the issue(s).
• Take part and contribute to the working group forum to improve operation/support workflow(s).
• Identify and enhance gaps in current operation and/or support processes, and develop scripts to computerise/automate manual workflows.
• Provide assistance and support to the customer service team in resolving customer related issue(s).
• Provide technical and/or troubleshooting support for core system(s) and solution(s).
• Provide support in report generation for the internal/external teams.
• Regularly work with management to assign tasks and small projects.

Requirements

• A degree or diploma in an Engineering or Computer Technology discipline.
• Knowledge in telco-centric matters and mobile networks is a plus.
• Technical knowledge in structured query language (SQL), common scripting language(s) like Bash, PHP, etc. and the use of Application Programming Interface (API).
• Any other software programming competencies will be advantageous.
• Familiarity with Linux environments and Cloud services
• Well versed in office productivity tools such as word processing, spreadsheets, etc.
• Strong analytical, creative with a flair in hands-on complex technical problem solving skills
• Strong problem solving skills and empathy towards issue(s) that customers face.
• Ability in organising and prioritising work activities.
• Only Singaporeans and Singapore PR may apply

Responsibilities

• Liaise and follow up with customers
• Coordinating with site and office paperwork
• Simple Calculation on project requirements
• Daily administrative duties such as preparing reports
• Filing, sorting documents
  General ad hoc office job

Job Requirements

• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Good phone etiquette
• Able to converse in Mandarin
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

*Experienced in Maritime VSAT network.

Practical experience in configuring routers/switches/WiFi (e.g., CISCO), firewalls, intrusion detection/protection systems.

Firewall rules, VLAN configuration, management and security setting.

Maintaining and upgrading Firmware / OS on Network Devices

Configuration, support and troubleshooting of Layer 2 and Layer 3 Switches

Familiar with building small enterprise network and creating network infrastructure diagrams

Experienced and familiar with Structured Cabling, Network Solutions, Routing technologies

Responsible to provide Network support to customers in a team setting

Windows applications software skills like MS Word, Excel, Power point, Visio, FTP, TFTP, etc

Knowledge of Managed Services and hands on experience on LAN/WAN technologies

Knowledge of Layer 2 & 3 Technologies: Good knowledge of Switching technologies like VLANs, Routing

Knowledge of Cybersecurity, IoT protocols such as modbus TCP/IP is desirable

Possibility to attend shipboard work (not regular basis, maybe 3 to 5 days a month, have extra allowance)

*Good interpersonal and communication skills to interact effectively at all levels.

*Strong analytical and troubleshooting skills

Qualifications:

Maritime knowledge/experience – an advantage

2-3 years of experience in implementing and supporting network infrastructure

Degree or Diploma in Telecommunications or Information Technology.

Candidates with (in the process or intending to achieve) CCNP or equivalent certification will have added advantage for this position.

Ability to work under high pressure, team orientated and able to work with others in a team

Job Description

● Assist in coordinating jobs for service department and liaising with all parties involved with servicing

● Attend to customer enquiries as well as arrangement of appointments

● Maintain work report database and all related data entry

● Quotations, billing of completed jobs and monitoring of service assignments.

● Follow through with Preventive Maintenance contracts

● General administrative office duties and technical activities

Job Qualification

• Basic analytical skills
• Proficient in MS Office
• Excellent Interpersonal & communication skills
• SAP B1 an advantage