Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Data Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.

Responsibilities:

• Work closely with real estate and transaction teams to ensure timely and effective fulfillment of needs
• Conduct monthly quality assurance checks and maintenance on production data to ensure their fit-for-purpose
• Provide data operations support, including metrics updates and portfolio scenario configurations
• Prepare presentation decks to a high standard of quality
• Maintain data integrity and accuracy across multiple systems and tools
• Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner
• Clearly and concisely communicate complex concepts and findings to both technical and non-technical stakeholders
• Continuously seek opportunities to improve processes and workflows, increasing efficiency and reducing errors

Requirements:

• Bachelor’s degree, or equivalent experience in a related field; relevant work experience will also be considered
• Working experience with tools such SQL, Excel, Google Sheets and a willingness to learn new technologies (e.g., Google Cloud Platform, Google Colab, AppScript).
• Proficient data analysis and data validation skills
• Meticulous and outstanding attention to detail
• Proven problem-solving abilities, with a focus on identifying root causes and implementing effective solutions
• Strong verbal and written communication skills
• Ability to prioritize tasks and manage workload effectively
• Self-motivated and a strong sense of ownership, with a drive to proactively identify opportunities and effect change
• Willingness to work across multiple time zones and adapt to changing priorities
• Exceptional customer service skills, with a commitment to delivering high-quality results

Job Scope:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

Responsibilities

• Provide remote support to customers to resolve technical problem
• On-site support to customers until problem solved
• Perform on-site installation and training to customers
• Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
• Provide application support to clients’ engineer or internal staffs
• Prepare timely report to customer support management
• Participate on special projects and company initiatives as needed.

Requirements

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Preferably with Class 3 License

Responsibilities:

1. QuickBooks Entry ManagementUpdate and maintain accurate entries from QuickBooks into our local inventory and accounting systems.
   Ensure timely reconciliation and organization of financial records.
   
2. Printer & IT Equipment MaintenanceAssist in troubleshooting and performing basic repairs on company printers and IT equipment.
   Support regular maintenance schedules to minimize equipment downtime and improve performance.
   
3. Customer Inquiry SupportManage incoming inquiries from our website and email, providing prompt and professional responses.
   Address customer questions, route requests to appropriate departments, and assist with follow-ups to ensure high customer satisfaction.
   
4. Daily Operations AssistanceSupport day-to-day operations by assisting in packing, organizing, and preparing goods for shipment or delivery.
   Ensure products are handled safely and efficiently to maintain quality standards.
   
5. Monthly Stock TakeParticipate in monthly inventory counts to verify stock levels and assist in identifying discrepancies.
   Help organize and maintain accurate stock records to support streamlined inventory management.
   

Requirements:

• Basic knowledge of QuickBooks or similar accounting software.
• Ability to troubleshoot and perform minor repairs on printers and IT equipment.
• Strong attention to detail and organizational skills.
• Excellent communication skills for customer service support.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Physical ability to perform tasks such as lifting and packing goods.

Preferred Qualifications:

• Prior experience in operations, customer support, or IT assistance.
• Familiarity with inventory management processes.
• Entry Level

Customer Support Engineer

• 12 months contract
• Office location: Aljunied

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

The Opportunity

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Your Background

• Diploma in Information Technology or equivalent with minimum 1 year of relevant experience
• We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Able to communicate clearly and concisely, both orally and in writing.
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support

Advantageous to have:

• Certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus

My Client, a private banking is seeking a Trade support to assist in trading related activities.

This function covers a wide range of clients and a complex product range, including equities, fixed income, currency, derivatives and alternative investments. This team has extensive interaction with traders, portfolio managers and other operational teams globally to ensure effective oversight and risk management of existing business activity whilst working to shape and implement solutions for new clients, products, strategies, and system architecture.

Responsibilities

- Holistic ownership and understanding of trading related activities from an Asset Management Operations perspective.
- Trade confirmation and settlement across markets and products in line with internal and external cut offs.
- Trading desk support to include ad-hoc queries as well as ongoing business initiatives.
- Review existing processes to identify inefficiencies within the flows and work with management to drive process changes.
- Build and maintain relationships with the trading desks and other operation teams internally as well as brokers, custodians and vendors externally.

Qualifications

- Bachelor's degree and 2+ years of experience in Operations/Middle Office in the Financial Services industry.
- Experience from an operational perspective in one or more of the following products – Equities, Fixed Income, Futures, IRS.
- Self-motivated and proactive team player, who takes ownership and accountability.
- Strong verbal, written and presenting communication skills.
- Proven analytical thinking and problem solving skills.
- Strong organizational skills and the ability to apply judgement and effectively manage competing priorities in a - fast-paced environment.
- A risk mindset and meticulous attention to detail.
- Proven track record of partnering across teams and an ability to build and maintain relationships.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Job Summary:
We are looking for a dedicated Administrative & Project Support Specialist to join our team and play a key role in supporting daily operations, project coordination, and basic marketing initiatives. This role requires strong English communication skills, excellent organizational abilities, and attention to detail.

Responsibilities:

1. Administrative Support:Perform general office tasks, including managing communications, handling correspondence, and scheduling.
   Maintain office organization and ensure resources are well-stocked and accessible.
   
2. Project Coordination:Assist with planning and coordination of small projects, ensuring timelines and tasks are tracked effectively.
   Work with team members to gather project updates and maintain clear communication.
   
3. Data Entry & Documentation:Enter and maintain accurate data records, files, and documents as required.
   Update databases and prepare reports as needed.
   
4. Marketing Support:Assist with simple marketing tasks, such as updating content on social media, coordinating events, and managing promotional materials.
   Support the creation and distribution of marketing materials.
   
5. Customer & Office Support:Answer customer inquiries, provide assistance, and route calls or messages to the appropriate team members.
   Ensure a welcoming and well-organized office environment.
   

Qualifications:

• Language Skills: Proficient in reading, writing, and speaking English.
• Organizational Skills: Ability to multitask, prioritize, and work independently.
• Basic Marketing Knowledge: Experience or interest in simple marketing activities.
• Tech Skills: Familiarity with Microsoft Office Suite and data entry software; basic knowledge of social media platforms is a plus.
• Team Player: Able to collaborate effectively and support multiple team members.

Benefits:

• Competitive salary and benefits
• Supportive team environment
• Opportunities for growth and learning

To Apply:
If you meet the qualifications and are excited about supporting our team, please submit your resume and a brief cover letter outlining your experience.

Whatsapp:

CG @ 96362165

Do you feel called to create an inclusive and supportive learning environment for children with diverse needs?

Join us and play an integral role in shaping young minds and enhancing family support through hands-on teaching and developmental support.

Join a team dedicated to empowering children with diverse needs, including those with mild autism, speech, and language delays. Work alongside in-house therapists and a close-knit team to deliver engaging, individualized education plans (IEPs) in small class settings with a focus on family-centered care.

What We Offer:

• Professional Development: Participate in ongoing training and mentorship in special education techniques.
• A Balanced Schedule: Full-time, Monday to Friday, 9:00 AM - 6:00 PM. Take advantage of a 1-hour lunch break.
• Location: Changi Road (nearest MRT: Eunos)

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Your Key Responsibilities:

• Individualized Learning Support: Implement and adapt IEPs tailored to each student's unique needs. Engage actively with students through personalized learning activities.
• Dynamic Classroom Leadership: Lead a vibrant, inclusive classroom using flexible teaching strategies and technology suited for varied learning styles and needs.
• Progress Tracking: Monitor academic, social, and behavioral progress for students, making real-time adjustments as needed.
• Collaborative Development: Partner with therapists and fellow educators to integrate therapeutic goals into the learning experience, supporting holistic development.
• Continuous Improvement: Participate in professional development to enhance your expertise in special education.

What We Look For:

• Strong interpersonal skills and the ability to communicate effectively with students, families, and multidisciplinary team members.
• A hands-on, adaptable approach to supporting diverse learning needs in a classroom setting.
• A commitment to ongoing professional growth and the willingness to adjust strategies to meet each child’s unique learning path.
• Physical stamina and resilience, necessary for active engagement and, when needed, to support students’ physical needs.

About Our Team:Become part of a team committed to shaping bright futures and empowering individuals through specialized support. As a team member, your energy, adaptability, and dedication make a meaningful impact in the lives of children and their families.

If you're ready to make a meaningful impact, apply today and start your inspiring journey with us!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Junior L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
4. Morning shift 6am to 3pm
5. General shift 9am to 6pm.
6. Afternoon shift 2pm to 11pm
7. Night shift 10pm to 7am
8. Need to support including night shift, weekends and public holidays

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Key Skills

• Master’s degree in relevant specialties
• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

To support the Account Managers (AM) and Directors on handling the sales support for a set of local Government Customers.

Make an Impact by:

• To support the Account Managers and Directors (Sales Team) in managing the accounts assigned, handling customers’ enquiries, escalations, and billing activities
• To understand and identify customer’s needs for quotation generation and order raising.
• Support Sales Team in billing and customer reporting
• To understand and appreciate Singtel product and service offerings to provide better services and advice to customers.
• To understand and help to improve internal processes to support the Sales Team in streamlining and improving the processes
• Ensure that customers’ specified reports are provided to customer’s SPOC promptly and accurately:
• Confirm bill reflects accurate customers’ PO number and date supplied.
• To ensure all the service billing start date is verified and aligned according to PO or contract term.
• To achieve high customer satisfaction.
• To play a key ambassador role for Singtel
• To meet financial KPI
• Independent, self-starter and strong strive

Skills for Success:

• Diploma and above with 2 or more years in sales support experience.
• ICT / telco knowledge preferred
• Able to build good customer relationships at all levels

We’re looking for a People Advisor to join our People Operations team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

This role will report to our APAC People Operations Lead based in Singapore.

Your mission:

As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in APAC, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates.

You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, through deliverables in local and global projects.

Here’s how you’ll be contributing to the team:

• You will act as a trusted Advisor, owning ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from issues with performance to conflict management), and balancing our exposure and appetite to risk in the process.
• Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.
• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.
• Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.
• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.
• Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.
• Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.
• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.
• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.

This role will give you the opportunity to:

• Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects.
• Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook.
• Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

Qualifications

• Strong HR experience: experience in HR operations in a fast paced environment
• Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases.
• Propensity to learn: we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have
• Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously.
• Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs.
• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.
• Adaptable: you’ll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead.
• Collaborative: with tested mediation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions.
• Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.

Some extra skills that would be great:

• Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.
• Regional experience: you have employment law experience in other countries in the APAC region (eg. Malaysia, Australia, Japan, etc.)

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to pro

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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Mummys Market is a leading retailer and event organizer specializing in parent and baby products across Singapore. Known for its vibrant fairs and extensive product selection, Mummys Market connects parents with trusted brands and provides a one-stop shop for all parenting needs, from maternity essentials to baby gear and toys.

Since its founding, Mummys Market has built a community-oriented approach, frequently hosting Baby Fairs, which are among the largest in Southeast Asia. These events bring together top vendors and offer exclusive deals, making Mummys Market a popular and trusted choice for new and expecting parents.

Job Summary:

We are looking for a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties. The ideal candidate will be customer-oriented, organized, and comfortable handling inventory responsibilities alongside traditional customer service tasks.

Key Responsibilities:

Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
• Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
• Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.

Inventory Support Duties:

• Assist with inventory counts, tracking stock levels, and recording any discrepancies.
• Update inventory records as products are sold or received.
• Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
• Work with the inventory team to identify low-stock items and communicate replenishment needs.
• Prepare and package items for shipment as required.

Requirements:

• Strong communication and interpersonal skills.
• Basic computer skills, including knowledge of Microsoft Office and inventory management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, especially when handling inventory records.
• Working hours: 9.30am to 6.30pm, Mondays to Fridays.
• Require to work on some weekends during event days, compensate with in-lieu.

Job Purpose
Business-Tech Bridge:

• Act as a liaison between Group Procurement, Technology, Data Chapter and internal governance teams to define and articulate business needs, success criteria and translate them into clear requirements for generative AI solutions.
• Collaborate with Technology teams on the design, development and deployment of generative AI models into existing business processes and systems.
• Coordinate and facilitate communication between stakeholders, including business unit representatives, Technology team and Data Chapter team.
• Oversee project timelines to ensure smooth and efficient project delivery.
• Assist in drafting a comprehensive training guide that effectively communicates the objective, impact and benefits of generative AI solutions to key stakeholders in business unit.

Prompt Engineering and Optimization:

• Collaborate closely with the Technology team to refine and improve the prompts used to interact with the generative AI model. This includes:
• Understanding the nuances of prompt design and its impact on Gen AI outputs.
• Analyzing Gen AI responses to identify areas for prompt optimization, including clarity, specificity, and structure.
• Experimenting with different prompt formats, techniques, and parameters to achieve optimal performance for specific business tasks.
• Documenting prompt revisions and their impact on Gen AI output quality, providing valuable insights for future iterations.

Data and Model Management:

• Work with Technology teams to identify, prepare, and curate data sets suitable for training and validating generative AI models.
• Work with Data Chapter team to monitor and evaluate the performance of generative AI solutions, track key metrics, and identify opportunities for continuous improvement.

RDU Gen AI Model Governance and Deck Preparation:

• Develop a strong understanding of the 14 stages of the RDU generative AI model governance framework.
• Assist with the preparation of comprehensive decks for RDU review and approval.

Requirements:

• Bachelor's degree in computer science, linguistics, writing or a related field.
• At least 1-3 years of proven experience in prompt engineering or a related role in the Generative AI technologies/ model.
• Able to define and articulate business needs and translate them into clear requirements for generative AI solutions.
• Experience managing and coordinating projects, from initial ideation to implementation and deployment.
• Strong analytical skills to interpret data generated by Gen AI models and derive meaningful insights.
• Excellent written and verbal communication skills to effectively with cross-functional teams and communicate technical concepts to both technical and non-technical stakeholders.
• Strong interpersonal skills to build and maintain effective relationships with Tech teams and business unit colleagues.
• Ability to facilitate collaborative discussions and problem-solving sessions.
• Ability to multitask and manage priorities effectively.
• Proficiency in MS Office Suite such as Outlook, Word, Excel, PowerPoint and SharePoint.
• Experience with data visualization tools such as Tableau to present findings effectivelyExperience in the banking sector, coupled with expertise in innovation, research, delivering workshops, and program management.
• Strong UI/UX guidance and delivery skills, with familiarity with wireframing and/or prototyping tools such as Figma, Adobe XD, or Adobe Illustrator.
• Proficiency in Microsoft PowerPoint and Excel, including basic formula manipulation.
• Proven ability to manage multiple projects simultaneously, encompassing diverse natures and scopes.
• Self-motivation, ability to work independently with minimal guidance.
• Adaptability to a fast-paced and dynamic environment with minimal structure.
• Resourcefulness and willingness to quickly acquire new skills as needed.
• Singaporeans Only
• Contract: One year/extendable

To submit your application:

Interested candidates to expedite your application please click ‘Apply now, https://www.rmaconsultants.com.sg/employment/analystassoc-gen-ai-projects-support-banking-eastcontractup-to-5k-listing-190.aspxor submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

Job Responsibilities

· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.

· Provide technical support to Sales team.

· Preparation of quotation and technical proposal.

· Prepare drawings and other technical submittals.

· Attend meetings with consultants, engineers and clients.

· On-site troubleshooting/servicing work, resolving technical & engineering aspects, and Testing & Commissioning.

· Any ad-hoc task as assigned by the Management from time to time

Job Requirements

· Preferably with electrical or electronic knowledge

· Knowledge of AutoCAD.

Responsibilities:
• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible.
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements:
• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply

Roles & Responsibilities

• General administrative work, including data entry, filing.
• Assist in preparing incoming and outgoing letters, mail, and sorting out mailers, bills, etc.
• Admin cum Accounts Assistant is responsible for maintaining the financial records and providing administration support for the smooth flow of the company.
• Able to liaise with English and Mandarin-speaking clients.
• Undertake ad-hoc duties whenever assigned.
• Record transactions and events relating to inventory, accruals, prepayments, capital structure and finance costs.
• Record transactions and events relating to sales, purchases, receivables, payables and cash.
• Managing incoming shipment

Job Requirements

• Proficient in Microsoft Office
• Min 1-2years of relevant working experience
• Educational qualification in Accounting or relevant
• Fresh accounting graduates welcome to apply. Work experience or internship in accounts field will be an added advantage

As a Support Driver, your role is to manage the upkeep of the cars in the fleet. Our hirers rely on you to have a pleasant and safe rental experience.

Responsibilities

• Help maintain the operational readiness of the vehicles in the fleet (e.g., send cars/motorcycles for servicing, inspection, IU checkups, wash, replace blown bulbs, etc)
• Inspection and servicing of vehicles
• Provide general support to both internal staff and hirers
• Perform any ad hoc duties assigned by supervisor

Requirements

• Must have a responsible, friendly and have a caring attitude
• Some familiarity with smartphones and web technologies would be a plus
• Having a class 2B licence would be a plus
• (BONUS) Owns a bike (or have intention to buy one) would be a strong plus
• Must have Class 3 driving licence

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Draw a basic salary + attractive commissions with every upselling case * conditions apply
• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Activate Interactive Pte Ltd (“Activate”) is a leading Technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Senior Support Engineer
The Senior Support Engineer is responsible for the support, operations and maintenance of the software applications. He/She should have a deep understanding of the maintenance objectives, targets and the application functionalities. He/She is responsible to interact, setting up and onboarding of end users. He/She works in a team setting and is proficient in applications development procedure, monitoring tools and techniques required. He/She is also familiar with the software platforms on which the solutions are implemented.

He/She is analytical in issue management, a good communicator and is focus on resolving issues based on priorities. He/She is able to assess, classify, prioritise, diagnose issues effectively in a collaborative manner and strive for continuous improvement and service excellence.

Provide software support

• Maintain a good knowledge base / FAQ for operational support
• Effectively assess, classify, prioritise, diagnose issues in a collaborative manner
• Collaborate with external stakeholders and vendors to resolve incident
• Recommend tools to facilitate the analysis of operational data
• Facilitate monitoring of security access i.e. registration of passwords and accounts
• Maintain training materials and conduct training for operational support personnel
• Maintain operational manual and user manual
• Carry out system transition and archival plan
• Comply with internal, external business and regulatory requirements
• Develop operational software configuration documentation

Oversee service level agreements and service improvement

• Deep understanding and comply with the service-level objectives and targets
• Carry out maintenance plans activities to meet service level
• Take reference to the service-level dashboard to monitor the targets and ensure that requirements are met
• Conduct root casual analysis upon issue closure
• Support trend analysis on a monthly basis
• Propose improvements to refine the SDLC processes and achieve continuous improvement
• Define, measure and achieve client satisfaction through the metrics collected
• Support the development of incident report for high severity issue

Implement software maintenance

• Implement software maintenance activities according to plans
• Implement corrective, adaptive and preventive maintenance
• Provide timely maintenance to improve system efficiency, performance and continuity
• Develop deployment request form for approval for software release
• Define, analyse and automate system monitoring

Requirements

• Bachelor’s degree in Computer Science or equivalent. Diploma holders’ relevant experiences will be considered.
• Experience in Dot Net or Java.
• Experience in web and mobile application production support in a large and complex systems operation environment.
• Experience with government agencies.
• Experience with various Singapore Government or Statutory IT compliance standards will be an advantage.
• Experience in SDLC, Agile, and Scrum methodology.
• Experience with Jira, Confluence, or other collaborative platforms.
• Strong Database skills, including MS SQL and MySQL.
• Good understanding of App/Web Server, SQL Database, and Mobile development configuration and setup.
• Knowledge of DevOps pipelines and related tools (such as Bitbucket, Artifactory, Bamboo, Jenkins).
• Ability to troubleshoot web portals API and read server/app logs to resolve issues.
• Able to grasp knowledge of application business logics.
• Familiarity with Azure, AWS, or GCP platforms will be an advantage.
• Knowledge of MS SharePoint will be an advantage.
• ITIL, server, project management, and network certifications will be an advantage.
• Able to lead an IT service support team if required.
• Strong critical thinker with problem-solving aptitude.
• The ability to take initiative and work independently with very little supervision.

Location: Macpherson
Working hours: Mon to Fri, 8.30am to 5.30pm & Alternate Sat, 8.30am to 12.30pm
Salary: Up to $4,500

Job description:
• Oversee the productivity and ensure efficiency within the Admin Support team.
• Communicate with bank customers and internal production team on a daily basis.
• Prepare reports on card statuses and inventory levels to the banks as well as monthly billing reports.
• Attend monthly service level meetings with the banks and participate in project meetings with bank representatives.
• Engage in negotiation discussions with the banks.

Requirements:
• Minimum Diploma
• Minimum 3 to 5 years experience in admin support or customer service required
• Relevant experience in leading a team would be advantageous

To apply, kindly email [email protected] with your updated resume.

Sylvie Yong Ying Ying (R1769137)
The HR Ecology Pte Ltd (13C6391)

Job Summary:

• Great Career Prospect
• 5 Days / Shift Work
• Islandwide Hiring

Job Scope:

• Diagnose and resolve hardware and software issues related to IT devices.
• Provide technical support services, including troubleshooting, patching, configuration, testing, and maintenance for supported hardware and software.
• Monitor, evaluating and establishing system performance specifications.
• Install and configure personal computers, laptops, servers, and other IT hardware.
• Provide training to colleague and collaborate with 3rd party vendors.
• Perform regular system checks and maintenance to prevent hardware failures.

Job Requirements:

• Nitec in Computer Science/IT Engineering or equivalent.
• No experience are welcome to apply!
• Candidates with internship experience are strongly welcome to apply!
• Candidate who are comfortable with shift work will be an advantage

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.
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