• Working Location: Jurong or Tuas (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700 - $3,200

Responsibilities:

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

URGENT

Location : Woodlands L Div

Function of Temporary Employee: To perform various investigation support and administrative functions at investigation branches.

A period of 12 months expected to be between 1 January 2025 and 31 December 2025, or earlier.

Working hours :
0900hrs to 1800hrs from Mondays to Fridays, excluding public holidays (i.e., 40-hour work week)

a. Singaporean or Singapore Permanent Resident;

b. Must not be a subject of an ongoing criminal investigation at the time of application for the job;

c. Was not terminated from service from the Singapore Police Force or any civil service;

d. Observe confidentiality at all times for all documents and information received and handled during the course of work;

e. Possess at least Diploma / A’level qualifications, and will be assessed based on a mixture of experience, aptitude and qualifications;* Maximum salary budget is $3,750 per month.

f. Preference for candidates with relevant working experience in law enforcement agencies

g. Meticulous, organised, and able to work independently

h. Possess strong interpersonal and communication skills (both spoken and written)

i. Understand simple legal documents, for the purpose of attending to work assignments;

j. Possess basic computer literacy skills including Microsoft Office applications, and comfortable with learning and using computerized investigation management systems;

k. Be flexible and adaptable to any process changes;

Job scope :

a. Prepare relevant documents and letters as requested by Police investigators;

b. File and/or duplicate Court documents, media files, and other documents;

c. Process completed investigation case files for filling;

d. Proofread documents/transcripts to check for accuracy;

e. Answer calls from members of public and re-direct calls to the relevant officers;

f. Liaise with members of public for appointments with Police investigators;

g. Administrative processing of case exhibits;

h. Any other administrative tasks which do not require Police powers, such as planning unit-level events, collating KPIs, etc;

If you meet the above, please email your resume to [email protected]. EA License No: 96C4864 Reg. No.: R1106922

Job Description

• Supporting minor maintenance and decoration of the school
• Providing support to staff on all matters relating to eco-learning and recycle art matters.
• Perform minor repair works
• Operating and maintaining basic office equipment and materials
• Taking on additional or ad-hoc duties assigned by the Authority

Requirements

• Preferably three years of relevant experience in school operations

Working hours

• Mondays to Fridays: 8.00am to 1:30pm, inclusive of 30-min lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

• (School environment)

Additional info:

• Contract Period: From 1 Jan 2025 to 31 Dec 2025
• With option to extend (Discretion)
• This is an outsourced role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at  f[email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i HYPERLINK "https://www.e2i.com.sg/pdpa/"’s PDPA.

Norfadhilah Awang

EA License No. 93C4403

EA Regn. No. R24120699

Shift Rotas

• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

· Manage/Own P1/P2 incidents and problems end to end.

· Communicates with internal users and management over incidents and post-mortems.

· Diagnoses issues: establishes their root case.

· Initiates task force over critical incidents.

· Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

· Assist troubleshoot and resolving incidents and problems on supported application.

· Monitor and maintain system health and performance.

· Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

· Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

· Monitor group mailbox, assigning/escalating appropriately.

· Basic of majority of the application the team supports with the ability to be L1 support when necessary.

· Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation

· Documents support procedures on wiki.

· Owns team knowledge base on wiki for all in-scope applications.

· Provides support to end-users on how to use the application.

· Ensures Follow-the-Sun and regional support teams are continuously trained as required.

· Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

· Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered

· Ensures that all application support logs are fit for purpose, ie meaningful and actionable;

· Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.

· Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Maintenance and enhancements Oversee the acquisition and development of software systems in organisational units:

· Participates to release cycles for functional validation on staging/preproduction and production environments.

· Review release and coordinate around deployment/post release checks.

Communicates Release Notes.

Job Requirements:

· 5 to 15 years’ experience

· Good business knowledge of Rates, FX and Credit business.

· Good business knowledge on other fixed income products.

· Understanding of Risk & PNL terms.

· Proficient in python and SQL

· ITIL basic knowledge or understanding between incident tickets and problem tickets.

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd | EA No 99C4599

Marketing Support & Admin Assistant ($2,500 - $2,900 per month)

Company : Killiney Kopitiam (Franchisor HQ)

Location: 1 Sims Lane #04-06, Singapore 387355 (Near Aljunied MRT)

Industry : Food and Beverage Franchise Management

Job Description

· Report directly to General Manager

· Provide admin and marketing support to franchisees and outlets

· Coordinate the updating of company’s website and social media platforms

· Assist designer to create posters, menu and flyers

· Prepare various Franchise sales Reports and Documents

· Coordinate overseas Franchisee purchase orders

· Handle enquiries and feedback through email, phone and social media

· Coordinate with IT vendors to maintain company’s email system

· Handle ad hoc tasks and projects assigned by the General Manager

Job Requirement

· Minimum NITEC, “N”, “O” Levels, ITE, Diploma or Degree

· Bilingual, able to speak and write well in English

· Proficient in MS Office (Word, Excel, Power Point, Outlook) and comfortable with IT

· Meticulous and well organized

· Responsible

· 5 day week

· Able to start work immediately or on short notice

Interested applicants please write in with detailed CV including:

· Current colour photograph

· Details of experience

· Current and expected salary

· Available start date

To : [email protected]

Job Responsibilities:

• Experience candidates will be considered for project manager post.
• Assist the Project Manager to plan and execute projects.
• Prepare shop drawings and ensure that all submission documentation get approval from project stakeholder before conducting the work activities at job site.
• Attend project meeting as well as monitor site work progress, sub-contractor and workers attendance.
• Supervise, organize and prepare daily activities planning to ensure work in progress accordance to project schedule.
• Conduct end user training upon T&C completed for Audio Visual System.
• After sales support.

Job Requirements:

• At least 1 year experience or above in relevant field such as configure, troubleshooting and hands on for system integration in Audio Visual System (Q-SYS /Extron / Crestron /AMX /Biamp, etc).
• Software skills in Microsoft office, system programming or autocad will be added advantage.
• Work attitude with strong interest in learning and performing quality hands-on work for assigned task.
• Others: Fresh graduates are encouraged to apply. On job training will be provided.

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Position Purpose

The successful candidate will be joining a Global Market IT Application Production Support team (APS) that supports multiple Risk and P&L systems which is used by teams worldwide. The team is responsible for supporting key applications used by front office traders to monitor their risk and PnL. The users are part of Global Macro business line, one of the highest grossing team generating revenues for the group.

We are looking for a senior talent who will play a pivotal role in ensuring the smooth operation of these applications while actively collaborating with traders and IT teams to mitigate risk effectively. Someone capable of bringing vast knowledge and strategic insight to optimize the risk generation batch chain to deliver faster and earlier results, elevating our performance to new heights.

The team is split across 5 sites London, Singapore, Mumbai, Montreal and New York looking after a group of applications: risks and P&L explain, risk presentation, analytical libraries and market contribution tools.

The new member will be based in Singapore taking care of risk and P&L daily checks for Rates and Credit perimeters. The applicant needs to be able to work autonomously unsupervised and have good communication skills to interact with other team members globally.

The candidate will work in a team of 5 people (including themselves) supporting mainly in-house applications which are mainly hosted in Europe and developed by teams in UK. Most of the solutions are internal development.

Support staff is organized globally on a Follow the Sun model. Handovers from New York and to London

Key Responsibilities

Shift Rotas

· Needs to be flexible towards working hours. Shifts start from 7am Singapore time

Incident and Problem Management

· Manage/Own P1/P2 incidents and problems end to end;

· Communicates with internal users and management over incidents and post-mortems;

· Diagnoses issues: establishes their root case;

· Initiates task force over critical incidents;

· Liaises with upstream and downstream systems support teams as appropriate;

Direct Responsibilities

· Assist troubleshoot and resolving incidents and problems on supported application.

· Monitor and maintain system health and performance.

· Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

· Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Contributing Responsibilities

· Monitor group mailbox, assigning/escalating appropriately

· Basic of majority of the application the team supports with the ability to be L1 support when necessary.

· Adherence to Audit, Compliance and Risk guidelines.

Knowledge Management and Documentation

· Documents support procedures on wiki;

· Owns team knowledge base on wiki for all in-scope applications;

· Provides support to end-users on how to use the application;

· Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases;

· Communicates a daily handover document to Follow-The-Sun support teams, where appropriate;

Continuous Service Level improvement

· Ensures that all application support logs are fit for purpose, ie meaningful and actionable;

· Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools;

· Implement self-recovery and automated detection of incident leveraging on learnings from past incidents;

Maintenance and enhancements

· Participates to release cycles for functional validation on staging/preproduction and production environments;

· Review release and coordinate around deployment/post release checks;

Communicates Release Notes;

Competencies (Technical / Behavioral)

· Financial competencies

· Good business knowledge of Rates, FX and Credit business

· Good business knowledge on other fixed income products

· Willing to learn and go outside the perimeter of knowledge

· Understanding of Risk & PnL terms

Technical Competencies

· Proficient in python

· Problem solving

· ITIL basic knowledge or understanding between incident tickets and problem tickets.

Behavioural Competencies

· Strong verbal and written skills,

· Excellent multitasking skills.

· Wiliness to consistently learn.

· Able to work efficiently, unsupervised or remotely

· Enthusiasm and be committed to work alone or in a team

· Strong analytical and interpersonal skills as well as reporting capabilities

· Strong communication and presentation skills both verbal and written

· Be business oriented, positive, resilient, full of stamina with a clear focus on results and deliveries

· Be creative, innovative, pro-active and convincing in terms of finding solutions.

· Ability to understand, explain and support change

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

We are seeking to employ suitably qualified and experienced Senior Academic Support staff to join dedicated teams of professionals in the Arts Faculty.

The appointee is to support the Senior School Music Department’s extensive Music curriculum, extra- curricular and performance schedule. The role will require excellent piano accompanying skills and strong ensemble and composition/arranging skills. The role will require accompanying ensembles and leading and developing performance opportunities for students within the Senior School. The role will require arranging and sequencing music for a wide range of ensembles and groups and promoting an inclusive musical environment where students are encouraged to take risks and enjoy performing for each other. The appointee will also support Music staff in curriculum lessons for an average of 14 hours per week, ranging from ages 11-18 years old. The appointee will be responsible for organising and promoting the annual ‘Battle of the Bands’ with support from the Music Department and lead some agreed Music Co-Curriculum Activities.

The Department currently organises around 20 musical events running throughout the School Year.

The appointee reports to Head of Faculty – Arts through Assistant Head of Faculty (Music) and Music Specialist.

Requirements:

• Minimum diploma qualification, major in Arts or Music
• Excellent piano skills with strong ensemble and arranging skills
• Previous experience of supporting learning in music, or a professional or educational background in arts, is an added advantage
• Excellent English, interpersonal, organisation, and communication skills
• Able to adapt to different students of a range of ages and to different teaching styles
• Sound Microsoft Office knowledge; proficient computer usage
• Ability to work independently and as a positive team player
• Enthusiasm for working with students and teachers
• Approachability, flexibility, and maturity

Working Hours: Mon-Fri 8am-5pm depending on daily music activities with a 45-minute lunch/rest break. There is a requirement to work and support at music events which may take place in the evening or weekends as part of the school Calendar of Events and agreed at the start of the Academic Year. Any overtime or additional hours worked beyond contractual hours will be paid or granted in accordance with the policy/guidelines stipulated in the Staff Handbook. Your hours of work may be amended according to the operational requirements of the School.

Interested applicants, please submit an application letter and detailed resume, stating your current and expected salary, date of availability and contact number via the online system at https://careers.tts.edu.sg/careerportal/main.aspx. In your application, please provide the names and addresses of three people from whom confidential references may be obtained. Please indicate their professional relationship to you.

You can contact the HR department at [email protected] for any enquiries regarding the role.

Closing date for applications is Friday, 1 November 2024

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

Your role:

Are you a strategic, solution-oriented thinker and a problem solving relationship manager? Do you have a proven track record in Family Office, Ultra High Net Worth (UHNW) and Institutional client coverage?

We’re looking for a private banker (we call them "Client Advisor") to join our Global Family & Institutional Wealth Group (GFIW), a unique joint-venture between UBS Investment Bank (IB) and Global Wealth Management providing a holistic, institutionalized coverage for family offices and corporates. We are looking for someone to:

• Build, establish and grow long-term client relationships
• Provide trusted advice to clients drawing on expertise from across our global organization
• Ensure delivery of the institutional product suite to GFIW clients across capital markets (Equities, FX Rates & Credit), private equity investments, financing and advisory solutions
• Identify potential GFIW clients and drive the process to onboard them
• Coordinate cross-divisional coverage to ensure GFIW clients are covered by the relevant IB product specialists
• Ensure GFIW compliance guidelines are strictly adhered to when interacting with clients and prospects. Comply with all regulations, policies and standards, contributing to an effective risk culture
• Be responsible for developing the business plan for GFIW client relationships and delivering planned financial results
• Break down barriers and overcome operational bottlenecks to ensure a flawless client experience
• Keep accurate and up-to-date KYC records and client investor profiles
• Be able to take tactical and strategic views of clients’ investments and closely monitor their portfolio quality
• To exemplify our bank's purpose to "Reimagine the power of investing. Connecting people for a better world."

Your team:

You’ll be working in the Global Wealth Management team in Singapore. We’re focused on managing, preserving and growing our clients’ wealth, and help our clients plan for and manage succession. We provide our employees with training and continuous education to promote personal development and serve our clients better. As a Client Advisor, you’ll play an important role in helping us stay a global leader in wealth management.

Your expertise:

• In-depth experience and knowledge of private banking offerings and a strong revenue generator while observing client suitability and managing risks
• Familiar with IB offerings, and ability to lead early stage cross product pitches or have significant experience in dealing with UHNW Clients in Asia as a private banker
• Background in corporate or investment banking is advantageous especially as a relationship banker with long-standing relationships with owners of mid to large companies
• Firm grasp of Asia Pacific financial markets and regulatory frameworks
• Able to work collaboratively to ensure team approach to provide best possible solution
• Excellent interpersonal and communication skills
• Proven track record in working with sophisticated clients and complex investments
• Expert in relevant compliance regulations, policies and guidelines
• Excellent communicator in English and any other Asian languages including Mandarin to support the regional client base

About Us

=DREAMS (Singapore) Limited is a first-of-its-kind secular, co-ed weekday residential model that provides after-school academic and holistic support to promising and aspiring children from low-income households. She aims to empower them to dream of a future where they are not limited by family circumstances.

We are excited to welcome a dedicated and experienced individual to the role of Residential Support Coordinator. In this crucial position, you will play a pivotal role in providing exceptional residential support services for our incoming scholars. Your main objective will be to stay on campus, ensure scholars' well-being, safety, and a smooth transition into our residential facilities whilst upkeeping the campus to be vibrant. You will collaborate closely with scholars, their families, and other stakeholders to foster a positive and supportive living environment.

Interested candidates may submit their resume to [email protected]

KEY RESPONSIBILITIES

Scholar Routine Care and Support:

• Live in campus with scholars and provide routine care and support, including assistance with meals, waking up, and lights out duties, ensuring scholars' well-being and adherence to daily schedules.
• Coordinate and oversee the security, facilities/ cleaning to upkeep and optimise the residential environment for the scholars

Role Modelling and Wellbeing:

• Serve as a positive role model, demonstrating professionalism, responsibility, and respect, while staying vigilant to ensure scholars' safety.
• Offer general emotional support, contributing to a positive living environment for scholars within the residential community, collaborating with other staff members as needed.

Residential Policies and Procedures:

• Communicate, promote, and enforce residential policies and procedures, ensuring compliance and adherence by scholars.

Collaboration and Coordination:

• Collaborate with internal departments, such as Scholar Development Executives, Programme, and security, for a holistic approach to scholar support. Build relationships with external partners to enhance residential support services.

Crisis Management:

• Be prepared to handle emergency situations, including fire safety and first aid, following established protocols to ensure the safety of all residents.

Residential Events and Programming:

• Support residential events, activities, and programs that promote community engagement, cultural exchange, and personal growth among scholars.

Administration/Operations and Facilities Support

• Support in procurement, upkeeping of facilities and administration duties for the daily/event operations of the campus.

QUALIFICATIONS

• Diploma or degree in a relevant field, or equivalent experience.
• Previous experience in residential support or student services is a bonus.
• Strong interpersonal and communication skills, connecting effectively with scholars from diverse backgrounds.
• Knowledge of youth engagement theory and cultural sensitivity
• Demonstrated crisis management.
• Excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively within a team-oriented environment.
• Mandatory to stay on campus, working rotational night and morning shifts, including Sunday evenings, with Friday early dismissal, as required.

Only shortlisted candidates will be notifed.

Responsibilities

· install and configure computer hardware operating systems and applications

· monitor and maintain computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the company (this may be in person or over the phone)

· Setting up accounts for new users

· Repairing and replacing equipment as necessary

· troubleshoot system and network problems, diagnosing and solving hardware or software faults

· provide support, including procedural documentation and relevant reports

· Assist in the administration of a Microsoft Windows environment

Requirements

· Possess Diploma/bachelor’s degree in computer science with relevant working experienced.

· Proficient in Desktop Support working experience

· Strong experience in Microsoft Windows environments

· Some experience in Linux Server supportand network device management

· Knowledge in networking protocol (DNS, DHCP, VLAN & Routing)

· Knowledge in IT security, Windows Active Directory, Linux, virtualisation (Hyper-V) and network devices (Access Point, Switch and Router)

· Fresh graduates welcome to apply

Our client is a plastics machinery company expanding its presence in Singapore.

They are seeking an IT Support Manager to lead and manage their internal IT team and projects.

Job Purpose

Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.

Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Will be working alone in the initial period, and to build up the team over time. With good performance, can be promoted to become IT Head

Key Responsibilities

• Project manage system development from business requirements to implementation
• Able to collect user requirements and perform business analysis
• Document the business requirements for overseas development team for applications development
• Conduct user training on new business systems for users
• Manage user acceptance testing
• Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
• Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
• Ensure Licensing Management
• Support onboarding / off-boarding employees on corporate systems
• Create and update manuals and documentation

Key Required Skills

• Degree in Computer Science or related courses
• At least 3 years of IT project experience
• Experience in application development and support
• Required knowledge includes Java, servler, jsp, freemaker, Spring, Hibernate, JPA
• Skilled in HTML, Javascript, Vue, React and other frameworks
• Experienced in Oracle, MYSQL, SQL Server; and able to write SQL statements
• Knowledge in FIORI and ABAP will be an advantage
• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support: Windows 10 and Mac 10.13+
• Hands on experience with help desk and remote-control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Ability to work under pressure
• Good attitude and willingness to learn
• Able to work with colleagues from different countries
• Customer-service oriented
• · Good team work
• · Excellent written and verbal communications skills

As a Salesforce Support Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Salesforce (CRM), in full development of the growth of connected digital business.

Role Description

• Participate in Salesforce projects, roll-outs including localizations and support.

• Participate in functional and technical support by qualifying tickets and issues from the customers or L2 support team by following existing procedure, process and SOP documents.

• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client

• Level 2 expertise: analyze and document the anomalies, qualify and diagnose the problem. Support to deep dive/test on Level 3 (software editor) related issues with Level 2.0 experts.

• Communicate with customer, L2 support team on solutioning of tickets.

Profile

• Minimum Diploma or Bachelors in Information Technology , Business and Engineering

• Minimum 1-3 years of experience, in customer and Technical Support

• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.

• Experienced in Retail Industry, CRM and Software Implementations is a plus.

• Good command over English.

• Mandarin is a good additional value.

• Certification : System Administrator and Service Cloud

Responsibilities:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance of network hand-on maintain and troubleshooting of data network (LAN/WAN) and or large enterprise network, including due diligence to ensure security and resiliency of the network platform.

• Proficiency in one of the following: Checkpoint Firewall, CISCO Networks, Palo Alto Networks Firewall, Firewalls, Network routing (BGP, OSPF, EIGRP) and switching technologies, or Web and Portal

• Candidate shall have working experience in implementation, troubleshooting and analytical knowledge of:

i) Next-Gen and application aware firewalls

ii) Network Routing (BGP, OSPF, EIGRP) and Switching Technologies

iii) Good understanding of Telecommunications Infrastructures and equipment

iv) Load Balancer

v) DNS and Proxy

• Ability to respond to emergency situations promptly and be able to perform system upgrade after office hours/weekends where necessary.

• Certifications in CCIE, CCNP, CCNA

• Good communication, project management, strong analytical, problem-solving skills.