Job Description:

The Technical Specialist / Engineer role is to provide technical service to our enterprise customers. The ideal candidate will be deployed for onsite implementation work and will be on a 5-day work week schedule. He/She will also be required to work / standby on weekend, to help faciliated any migration or scheduled maintenance work.

Responsibilities:

• Basic understand of network and system methodology and know-how.
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and system.
• Prompt progress reporting and task update with proper testing.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.

Technical Competency

• Technical scope (Back-end) with strong network setup and debugging skillset.
• Basic Windows command line and CLI skills are advantages.
• Well Verse in Cisco Concept, iOS, Switching and Routing protocol.
• For Support Specialist, MacOS knowledge is a must.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh Graduate and Senior Candidate (that are looking for new career role) with good understanding of network and system are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, AWS, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills
• Location: TUAS

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a SAP Finance Analyst (FICO). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

1-year renewable contract

ROLES AND RESPONSIBILITIES

• Assist in defining requirements and designing applications to meet business
• Provide end user support in the SAP Finance modules (FI/CO: General Ledger, Account Payable, Account Receivable, Internal Order, Project System, Asset Account, Funds Management).
• Basic knowledge in SAP Sales and Distribution and Procurement modules.
• Liaise with users and Business Process reps to discuss about new requirements and address day-to-day Production issues.
• Support month end and year end closing activities.
• Provide training to end users.
• Process and application requirements.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] .Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

Job descriptions:

• Roaming testing with Roaming partners for 3G, 4G, 5G and VoLTE coverage.
• Manage Roaming sim management/distribution
• Roaming reporting to Partners and Stakeholders on a regular basis with Reports to Senior management on a weekly basis.
• TADIG, NRTRDE and IREG support in general areas of work requirements
• Retail plans testing with Roaming and SMS fraud management on a daily basis. (Crucial)
• Manage commercial launches with roaming partners on a region/global basis.
• Assisting the Core Network Department on the daily operational tasks and Technical requirements.

Requirements:

• Basic understanding of GSMA/ IREG roaming procedures
• Fundamental knowledge of 4G and 5G Core Network Equipment and architecture is preferred.
• Familiar with Linux Operating Systems
• Ability to swiftly achieve alignment with multiple internal and external stakeholders
• Team player with a pleasant disposition and ability to take the occassional work demands from multiple touch points.

Responsibilities：

- Work in conjunction with different parties to conceptualize and propose IT solution approaches of privide banking system, i.e. Stakeholders, Users, Consultant, and Development Teams.

- Design business solutions and transform users' needs & business requirements into functional requirement specifications.

- Identify and document constraints, assumptions and risks associated with business requirements.

- Maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area.

- Track transition plan & provide ongoing support to perform root cause analysis on UAT and production support.

- Prepare and maintain knowledge base, systems related documentation, training materials and operation manuals.

Requirements

- Bachelor degree holder in Computer Science, Computing or related disciplines.

- Minimum 5 years IT experience in banks or in banking solution vendors.

- Good analytical skills with knowledge in private banking system from front to back office.

- Strong in requirements collection, business analysis, and project management.

- Fast learner and have passion to pick up different IT and banking knowledge.

- Excellent communication skill and presentation skills.

Our client, a leading Medical & Laboratory Equipment Company is currently looking for a Solutions Centre Specialist to join their team.

Salary: up to $4300
Work Days: 5 Days (9am to 5:45pm)
Work Location: Eunos (near Paya Lebar MRT)

Responsibilities:
• Project Management of systemisation solution including the workflow study for standard and customise solution.
• Create the procedures and tools for Business Partners to support the Systemisation and workflow study from pre-sales till project closure.
• Create template and documentation related to Project Management for Systemisation.
• Lead and train member as a Project Manager for project.
• Govern and manage all projects with Risk taken care off.
• Support Sales in systemisation project by conducting workflow and presenting the draft solution to customers.
• Conduct training for Workflow / project management.
• Any other matter as request by team leader.

Requirements:
• Diploma or Degree in Biomedical science
• 2 to 3 years of relevant experience in IVD market
• Proficient in Microsoft office and good communication skills
• Prior experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
• Overseas Travel Requirement: 30%

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

We are looking for an entry-level Analyst who will be responsible for the following tasks:

Job Description

• Handling IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses.
• Issuing and collecting of IT assets to employees, including laptops, desktops, and other devices.
• Assisting with managing of solution products and product partners, including researching, evaluating, and recommending new products and services.
• Assisting to manage software development projects, including communicating with clients, testing, debugging, and documenting software applications.
• Assisting with product demonstrations and product-related support requests.
• Assisting with process and workflow automation related projects.
• Assisting with other business pillars work as needed.

Qualifications and Requirement

• A diploma or degree in IT, computer science, or related field
• Basic knowledge of IT hardware, software, and network systems
• Proficient in Microsoft Office
• Proficient in scripting languages and data analytics
• Knowledge in Microsoft Power Platform is a plus
• Good communication and interpersonal skills
• Ability to work independently and in a team
• Attention to detail and problem-solving skills
• Willingness to learn and adapt to new technologies and challenges

Job Duties:

• Perform real-time analysis and trending of security log data from various security devices and systems.

• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.

• Respond to user incident reports and evaluates the type and severity of security events.

• Execute initial triage of incidents to rule out false positives.

• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.

• Interpret and apply security policies and procedures.

• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

Job Requirements:

• Good knowledge of IT security controls, patch management and be involved in operations of Enterprise ICT infrastructure.
• Working experience and fine-tuning/whitelisting with SIEM, EDR, WAF, DAM, IPS/IDS and Anti-Malware systems.
• Experience in Use case creation, log source enablement for SIEM and automation with SOAR.
• Threat Hunting and spoofed email analysis.
• Experienced with security practices of Internet, Intranet, WAN and Cloud networks.
• Good knowledge of Network, Architecture and Windows/Linux OS fundamentals e.g. IP addressing, AD, DNS, DHCP, IIS, MSSQL and SFTP.

Knowledge in the following area will be an added advantage:

• Must have working experience in security operations centre, ICT project implementations and support.
• Must have hands-on practical experience in configuring and monitoring security systems including SIEM, EDR, WAF, DAM, Anti-malware, Log Management System, Intrusion prevention/detection systems, security patch management and security incident response.
• Experience in IM8 compliance or other cyber security frameworks e.g. NIST, ISO 27001, CIS. Experience in Windows/Linux Hardening. Security testing knowledge or certification for vulnerability assessment, penetration test and source code review will be a strong advantage.

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Jobscope:

· Providing administrative and documentation support to the sales team

· Read and understand orders – to ensure it can be fulfilled smoothly.

· To ensure orders are placed correctly and timely.

· Keep track the delivery status of orders regularly to avoid late penalty.

· Respond effectively and efficiently to customer’s inquiries.

· Follow up with factory about the delivery schedule and documentation

· Maintain & update filing and database system regularly.

· Support day-to-day operations – Prepare Proforma Invoice, follow up deposit/advance payment, shipping instruction and shipping documents.

· Prepare and apply of Certificate of Origin

· Any other ad-hoc duties as required.

Requirements

· Min GCE 'O' / 'A' Level

· Meticulous, responsible and positive attitude

· Billingual - English & Mandarin.

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Informatica Admin Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

• Accountable for overall Informatica Support delivery for GIC project
• Manage and Drive all the client meetings independently
• Provide regular and proactive status reports to Client on Informatica tickets
• Work with Junior resource in the team and ensure all Informatica support tickets/assigned actions are delivered on time and with good quality.
• Should be able to articulate the incidents/business impact and work confidently with Informatica Vendor and Infrastructure teams to resolve the issues.
• Manage and guide junior resources.
• Maintain Runbooks /Standard operating guides and manuals.

Skillset:

• Informatica Power Center and Designer Tools
• Server Admin Support Unix/Linux
• Informatica Upgrade Support (Good to have)
• Good Attitude and Communications
• Team Management
• Tableau knowledge (Good to Have)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] .Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

More information about us: https://www.actxa.com

Actxa is hiring for Technical Sales Support Engineer

Internal Code: AX24001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

• Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.
• Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

• Collaborate with the sales team to understand customer requirements and challenges.
• Prepare and deliver technical presentations and solutions to potential customers.
• Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.
• Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.
• Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.
• Address technical post-sales inquiries and issues to ensure customer satisfaction.
• Handle Level 2 support tickets of Actxa products.

3. Proposal Development:

• Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.
• Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

• Offer technical expertise to the sales team to help them address customer objections and concerns effectively.
• Act as a technical resource during the sales process to build credibility and trust with potential clients.
• Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

• Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

• Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

• Build and maintain relationships with key customers to enhance trust and loyalty.
• Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.
• At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.
• Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.
• Excellent communication and presentation skills with good interpersonal and relationship-building skills.
• Sales acumen and customer-oriented mindset.
• Ability to problem-solve and can be very resourceful.
• A natural tenacity, resilience and determination
• Travelling is required for this role.

Benefits

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Job Title: Fraud Analyst

Job Description

Fraud Teams' mission is to perform detailed investigations into fraud issues reported within StarHub and assist in improving StarHub's fraud resistance by investigating the root cause of the frauds and placing recommendations to improve fraud immunity. The fraud team further assists in developing new controls or augmenting existing controls across StarHub to assist in early and improved detection of fraud behavior. The Fraud Team is part of StarHub's Finance Division.

Duties & Responsibilities:
• Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
• Liaise and negotiate with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required.
• Conduct detailed interviews for fraud investigation purposes and file investigation report including details of the case under investigation, investigation findings, root cause and recommendations.
• Perform analysis on customer profile and service application to identify suspicious transactions and high-risk patterns.
• Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
• Develop and improve fraud detection methods and procedures by analyzing trends and patterns of fraud and liaising with different teams to manage control development/augmentation.
• Operate Fraud Management System and investigate into alarms/tickets as assigned.
• Develop and maintain the Executive Dashboard for department's centralized reporting of key performance business statistics.
• Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making.
• Present findings to supervisors/management to make data-driven decisions.
• Support ad-hoc tasks & reports.

Qualifications

• Degree/Diploma in any discipline or equivalent
• Minimum 3-years of experience working as a fraud analyst or investigator preferably in Telecommunications industry.
• Ability to analyze trends, spot anomalies, and investigate unusual events.
• Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
• Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
• Able to work with large amounts of data to uncover underlying patterns and trends.
• Firm and approachable individual with high level of integrity
• Ability to work independently with minimum supervision
• Team player with strong conceptualization, excellent communication and writing skills.
• Ability to work on weekends when required.
• Good business acumen for problem solving.
• Confident to deal with a range of stakeholders.
• Excellent time management skills and ability to prioritize a demanding workload.
• Candidates with Law Enforcement backgrounds are welcomed.

As a Support Driver, your role is to manage the upkeep of the cars in the fleet. Our hirers rely on you to have a pleasant and safe rental experience.

Responsibilities

• Help maintain the operational readiness of the vehicles in the fleet (e.g., send cars/motorcycles for servicing, inspection, IU checkups, wash, replace blown bulbs, etc)
  
• Inspection and servicing of vehicles
  
• Provide general support to both internal staff and hirers
  
• Perform any ad-hoc duties assigned by supervisor

Requirements

• Must have a responsible, friendly and have a caring attitude
  
• Some familiarity with smartphones and web technologies would be a plus
  
• Having a class 2B licence would be a plus
  
• Owns a bike (or have intention to buy one) would be a strong plus
  
• Must have Class 3 driving licence
  

• IT skills in General - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active.
• Handling user inquiries related to hardware, software, and networking
• Perform troubleshooting for client platform related problems.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation and configuration of operating systems, drivers, software patches and other computer peripherals.
• Able to work independently
• IT helpdesk /IT support experience desirable.

• Minimum 4 years(L2 support) & 7years (L3 support) of Experience in IT End User Support.
• Experienced in handling End Point computers.
• Basic understanding of Client-Server architecture.
• Basic understanding of LAN networking, knowledge of cable crimping and basic troubleshooting.
• Experience of handling Multi-function printers with central management.
• Experience in Disc Encryption, Application Security, Endpoint security at client level.
• Basic understanding of SCCM and AD.
• Incident and Change Request support to users.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Collaborate and manage vendor support.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
• Proven verbal and written professional communication in English.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Manager, Outreach and Placement Programmes who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Manager, Outreach and Placement Programmes

Key Duties and Responsibilities:

Outreach Activities

• Initiate and conduct outreach activities, as well as manage both the relationship and implementation of organisations’ manpower re-deployment plans; organisations include MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

• Grow a strong network of organisations as key employers and industry partners.

Partnership

• Collaborate with relevant partners and government agencies to actively promote career opportunities and help PMETs in identifying personal goals, re-skilling and career planning.

• Collaborate with the various Institutions of Higher Learning, Training Providers and NUS Academic Units in providing suitable courses for the placement programmes, seeking government funding support and engaging in employer outreach activities for placement programmes.

Placement Administration

• Pursue job placement targets and ensure rapid, sustainable growth in all identified industry segments.

Publicity

• Work with the Marketing team in creating marketing materials and tools to conduct outreach activities.

• Market and generate awareness of NUS programmes and placement-oriented programmes to both organisations and individuals.

• Assist to promote re-employment programmes (e.g. CCP, SCTP) to organisations such as MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

Project Management

• Assist in managing Placement Programmes, such as Career Conversion Programmes (CCP) or similar type of initiatives, including project strategy design, outreach activities, stakeholder management, programme structures, systems development and project operations. Apply now » • Assist in driving implementation of organisations’ manpower re-deployment plans ; organisations include MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

• Conduct on-board activities for organisations and employees to the placement programmes. • Track the outcomes of the placement programmes through reports and collection of success stories.

• Check programme milestones and disburse grants to companies.

Administration

• Assist in secretariat functions of NUS ICT Academy

• Generate and prepares reports for updates and decision-making

• Coordinate all administrative matters for the NUS ICT Academy

• Liaise with HR, Finance and other corporate services representatives

• Maintain and upkeep databases related to the Academy

• Compile and analyse statistics for submission to Government agencies

Requirements:

Academic & Professional Certification

• At least a good bachelor’s degree in any discipline from a reputable university

• IT savvy and proficient in MS Office and Adobe applications

• Knowledge of Power BI would be an added advantage Experience & Attributes

• At least 5 years’ relevant work experience in providing office administration and secretariat support

• People-oriented with strong interpersonal, verbal and written communication skills

• Meticulous, self-driven, able to work independently and as a team

• Able to multi-task and manage requests effectively

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

OBJECTIVE:

§ To exponentially grow IDEX Energy business in SEA by

o Providing highly skilled technical support, service and training to customers related to the various products and applications.

o Resolving the complex technical support issues in all applications within the markets.

SPECIFIC ACCOUNTABILITIES:

§ Develop technical relationships with distributors and end-users. Develop a deeper understanding of common failures and typical commissioning support required. Be proficient in handling technical enquiries both pre-sales and post sales.

§ Provide technical support for customers, including repairs and calibrations of equipment. Troubleshoot equipment and system failures. Provide on-site service and training as required.

§ Continued to develop high level business relationships with and cater to the needs of all customers with focus on 80 customers.

§ Assist as needed with daily departmental responsibilities and tasks and ensure technical support/customer follow up are at the forefront focus.

§ Document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).

§ Follow all Energy department and corporate policies, procedures and instructions. Be knowledgeable on safety procedures around the handling of hazardous materials.

§ Any other tasks or duties as assigned by the Manager.

Education Level, Specialized knowledge and experience, Training/Certifications:

· Degree in mechanical, electrical or Instrumentation or related.

· At least 5 years of experience in Flow measurement & related technologies/solutions.

· Regional experience in SEA

Skills and Competencies Requirements:

· Relentless drive for results with a bias for action

· Strong analytical and problem-solving skills

· Highly customer focused with excellent verbal and written communication skills.

· Listens and accepts criticism well

· Solid cross functional influence skills

· Strong learning agility

· Highly customer focused with patience and sympathy for complex customer situations.

· Ability to work afterhours and on short notice as required in order to meet customer needs.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.