Sales Support Executive
Location : Toh Guan Road East (Jurong East)

Working days : 5 days
Working hours : 9am - 6pm
Salary : $2,500 - $3,500 [Depends on experience]

Job Descriptions

• Provide administrative support to the Sales team
• Collaborating with the Warehouse and Logistics department to ensure timely and satisfactory order fulfilment
• Assist in resolving incoming customer queries relating to orders such as invoice discrepancies.
• Provide support in preparing monthly sales reports and reconciliations
• Assist in the preparation and submission of relevant documents for claims from manufacturers and retailer incentives
• Coordinate with the Finance team to ensure timely payment to retailers
• Support event logistics by setting up equipment and proving on-site assistance during launch events/ roadshows
• Perform other ad-hoc duties as assigned

Job Requirements

• Diploma/Degree in business administration, operations management or a related field from a reputed institution is preferred. Diploma holders possessing relevant work experience will be considered.
• Proven experience in operations support, invoice management, and project coordination within the telecommunications/ FMCG industry will be an advantage.
• Proficient in Microsoft Office (Excel, PowerPoint, Word and Outlook)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

About the Role:

To make independent and concise assessment of Credit Applications and Borrower Rating Applications proposed by the front office. Carry out the necessary covenant compliance checks in order to mitigate credit risk to the Bank

Job Responsibilities:

• Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally
• Work in partnership with Investment Banking Division (AIBD) to review credit applications rating review
• Work in partnership with International Credit Division/Structured Finance Credit Office to understand credit applications and borrower ratings and ensure that there is concurrence on reviews
• Work with AIBD to provide guidance and support on the credit review process, understand the details of the transactions and resolve any outstanding queries
• Work with Planning Department to carry out stress testing in order to assess the level of credit risk to the Bank’s portfolio
• Provide guidance and support to less experienced members of the team and conduct necessary training
• Provide a briefing to the Management on new transactions
• Effectively co-ordinate workflow through delegation to colleagues and maintain overall responsibility by reviewing proposals of work and providing guidance
• Support in developing and updating policies to ensure alignment with all relevant regulations
• Develop recommendations for continuous improvement and support implementation
• Support in managing the risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required
• Maintain good working knowledge of industry trends, products, relevant laws and regulations
• To carry out the internal credit/department related project assigned by CBCD Head and or HOD
• To support the control and management of BCM project
• To ensure sound credit risk management and booking of good quality assets in Singapore.
• To ensure strict adherence to internal and regulatory policies related to credit

Job Requirements:

• Minimum 5 years of experience in credit analysis specialising in Project Finance/Real Estate Finance/ Aviation/Shipping Finance/Commodity Finance
• Experience in financial analysis including basic financial modelling
• Excellent analytical skills to interpret large and complex data sets and ability to identify implications of data sets
• Strong communication and presentation skills with ability to influence others
• Substantial experience in reviewing and preparing credit applications, financial covenants checking and borrow ratings
• In-depth knowledge of industries and economic environment
• Detailed understanding of Banking products and their risks
• Degree qualified

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10063402

We seek Freelance/ Part Time / Intern staff for our client a major Investment Bank in Singapore.

Students with an IT background will also be considered.

Candidates should be available to work 2-3 days per week (weekdays) and should be a Singapore PR or Singaporean.

· Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc., and escalate as necessary.

· End-user hardware and software troubleshooting

· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

· Monitor and accessory deployment/collection

· Laptop & and mobile device deployments

· Upgrading broken devices or any damaged devices

· Ensure workstation monitors are functioning along with peripherals

· Interfacing with users to troubleshoot software issues

· Perform the disconnection of workplace equipment, movement of the equipment to the destination location, reconnection of the equipment, and testing according to the provided test plan.

· Installation/removal of phones, desktop PCs, monitors, and associated cabling.

Please email your updated resume to [email protected]

• To prepare, maintain, communication and coordinate diverse commercial administration in support of all sales activites.
• Maintain, communication and coordinate internal online ordering platform. Support and communicate closely with other departments, maintaining records of sales data and promptly assist customer enquires
• Prepare commercial quotations in response to new customer enquires. informing customers of pricing and other contractual conditions within agreed guidelines
• Ensure compliance with agreed procedures and take the decision when to escalate issues for approval/advice.
• Regular direct contacts with customers requiring appropriate commercial sensitivity and communication style

• Minimum Diploma qualification.
• Experience working in MNC organizations and managing multiple stakeholders.
• Technologically savvy – proven experience as administrator of online ordering platform/ system, able to navigate backend settings and troubleshoot order variance.
• Also able to consider candidates from customer service background who have experience working directly with Sales and Customers.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• 12 months contract with 1 month bonus, Salary up to $4,000
• Working location: International Business Park
• Technologically savvy – proven experience as administrator of online ordering platform/ system, able to navigate backend settings and troubleshoot order variance.
• Manufacturing/ Industrial background is a MUST

Responsibilities:

• Assist in checking of aircraft components and consumables availability
• Update on spares ordered and trigger for collection and delivery to the required locations
• Coordinate and ensure timely collection and delivery and prioritize based on level of criticality
• Generate reports on all orders, collection and delivery status
• Assist a team of planners in Line Maintenance Component Control
• Carry out any other tasks as per assigned by Supervisor or Executive

Requirements:

• GCE “O” Level, ITE or Diploma in Engineering or its equivalent
• Minimum 1-2 years of working experience in store, purchasing or warehouse
• Experience in inventory management
• Preferably familiar with SAP
• Possess good communication skills
• Able to be a good team player

Roles & Responsibilities

• Act as a subject matter expert in the respective domains with sufficient knowledge to interact, solicit requirements, and advise senior-level business users
• Work closely with business users and project team members on solutioning/project initiation, implementation and post-implementation support
• Lead solutioning effort and help develop compelling and innovative solutions
• Perform Business Analysis and lead the requirements gathering with business users.
• Propose alternate solutions to meet or improve the desired objectives based on best practices and industry solutions and influence the desired outcomes
• Verify that the user requirements are achievable and support business users during UAT and post-implementation phases.
• Collaborate with IT teams to resolve issues. Work with Solution Architects, Systems Analysts, and Developers to produce high quality deliverables

REQUIREMENTS:

• Relevant business analysis expertise in digital channels (in depth knowledge and experience on digital channels technologies), strong experience in integrating with partners using APIs and other technologies
• Experience in defining business analysis and, solution standards and processes.
• Strong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when required.
• Ability to adapt to different software development methodologies, e.g. Agile and Waterfall projects
• Passion to drive solutions and deliver projects
• Strong team player with the ability to take ownership and deliver independently
• Able to work under pressure with tight deadlines and/or multiple projects
• Good oral and written communication skills, including documentation and presentation skills
• Strong interpersonal skills required to liaise with other subject matter experts to problem solving issues or generating ideas
• Experience in negotiation and conflict resolution
• Possess initiative, drive and excellent attention to detail

Please contact Devin Eng at [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities

• Prospect for new to bank corporate clients and onboard new clients to the bank
• Manage banking relationship with customers
• Prepare credit proposals in relation to credit facilities, including financial analysis, structuring of facilities terms and conditions and advocating the credit case
• Review and monitor credit facilities granted to client so as to keep bank updated on credit and risk conditions faced by clients
• Manage internal bank processes that are required of portfolio and department
• Support colleagues within department and bank in order to achieve department's and bank's objectives

Job Requirements

• At least 5 years of relevant experience in a corporate or commercial banking
• Good understanding of accounting and corporate matters

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

· Provide 1st level diagnosis to hardware and software related issues.

· Assist the End User in providing information or to perform an IT related task when required, e.g., guide the End User to change local printer set-up, change local printer ribbon.

· Basic troubleshooting related to hardware, system software, applications, network connection or devices, virus or malware intrusion or usage.

· Resolve all HW/SW PC and laptop problems or escalate it to the respective technical support personnel/team by informing the Help Desk.

· Aid Asset Management staff regarding asset checking.

· Provide and ensure that all Operating System build versions are the same for all PCs/laptops and that all devices are security hardened (meaning services or applications not needed by the Buyer like games etc. are not installed or configured).

· Mitigate, remediate, clean and/or format PCs/laptops immediately that have been identified with security threat or suspicious activities, processes, virus/malware and the like.

· Perform basic troubleshooting and if needed basic administration tasks on MS Active Directory, Symantec Endpoint and other system software running on endpoint PCs or laptop
Assistance in setting up Projectors, Teleconference and Videoconference units.

· Assistance in setup and configuration of mobile phones and tablets (ex. VIP request to setup newly acquired mobile phone and tablet, transfer of files from old mobile phone to the new)

· Assistance in setting up of network connectivity.

· Assistance on how to use or operate Wireless Projector; any break fix and/or maintenance support required shall be provided by the Buyer.

· Standby support for Boardroom meetings

· Standby support for the Office of the Chairman meetings and events

· Setup computers and connection for Training rooms.

· Perform laptops, desktops and peripherals preventive maintenance and cleaning.

· Prepare reports and assure that information is readily available.

· Configure and install network devices (Switches and Access Points)

· Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.

· Monitor performance and ensure system availability and reliability.

· Provide Level-2 support and troubleshooting to resolve network issues related to Switches and Access Points

· Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

· Collaborate with vendors and other IT members for issue/problem resolution, and project implementation.

· Workstation setup for end-users

· Software installation

. Manual OS and application patching as necessary

. On-site diagnosis, evaluation, and identification of recommended fix

Responsibilities:

• Conceptualise and develop operational dashboards to meet the business needs.
• Perform data analytics and/or data mining from various systems
• Working with stakeholders and users, perform data analysis, trend observations and derive actionable insights to drive improvement initiatives.
• Ensure proper extraction, validation, and storage of data from various systems.
• Manage IT projects and/or new system implementation.
• Oversee design, development, and maintenance of in-house application systems.
• Perform other assignments as delegated by Sections Head and Head of Department.

Requirements:

• Degree in Mathematics, Information Technology or Data Analytics with at least 4 years of relevant experience in data analytics / business intelligence.
• Good system and data analysis and reporting skills. Knowledge in data visualisation / analytical / statistical tools (e.g., Tableau, R, Python) will be an advantage.
• Good organisational and interpersonal skills
• Practical knowledge of hospital operations, medical systems/applications, data analytics would be an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23658

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Experience working as Tier 1 level application support function.
• 5 years of experience in supporting applications using: J2EE, JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and Shell script Linux scripting, Kubernetes and AWS cloud setup, OpenSSL.
• Serve as a first line of technical support.
• Provide standby emergency response & support for system down/critical incidents.
• Perform product configuration based on customer requirements including attending to customer service & change requests.
• Change or fine-tune system related parameters.
• Perform problem analysis and implement corrective and preventive measures to prevent recurrence.
• Provide technical solutions & best practices.
• Interact with internal departments (development, cloud, etc.) and customer.
• Provide online and/or on-site assistance and training to customers.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Duties:

• Carry out driving duties, including loading and unloading of aircraft parts
• Transport of aircraft parts or staff from one point to another
• Assist in ad-hoc logistic duties, e.g. packing or unpacking of aircraft parts, manning of warehouse, housekeeping, etc.

Job Requirements:

• Valid LTA Class 3/4/5 Driving license with no demerit points
• Candidate with Apron Driving Permit (ADP) will have added advantage
• Computer literate
• Must be comfortable with 12 hourly rotating shift work arrangement to provide 24/7 coverage

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Receive and update car arrival
• Check conditions of cars for suitability for retail
• Verify validity of agent warranties and balance of free servicing
• Ensure all cars on-showroom display meet our set standard (ie. display, cleanliness and technical)
• Plan PDI Schedule based on KPI of 7 days from SOLD to DELIVERY
• Perform tyre and battery checks and ensure checklists are duly filled
• Generate Purchase Order amount accurately and promptly for superior approval
• Aftersales (delivery) services
• Accountable for all loan cars and forms
• Undertake to support the smooth and efficient operation of reconditioning chain processes
• Monitor quality, quantity, cost, and efficiency of stock movement
• Liaise and negotiate with customers and suppliers

• Min GCE 'O' Levels and above
• Computer skills must be proficiency in Excel and Words
• Class 3 License is required as need to shift vehicles
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Position Type: Contract Deputed to Client | Work Location: Central - 6 Shenton Way, OUE Downtown 1

Required skills:

• Experience working as Tier 1 level application support function.
• Minimum 5 years of experience in supporting applications using: J2EE, JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and Shell script Linux scripting, Kubernetes and AWS cloud setup, OpenSSL.

Description

• Serve as a first line of technical support.
• Provide standby emergency response & support for system down/critical incidents.
• Perform product configuration based on customer requirements including attending to customer service & change requests.
• Change or fine-tune system related parameters.
• Perform problem analysis and implement corrective and preventive measures to prevent recurrence.
• Provide technical solutions & best practices.
• Interact with internal departments (development, cloud, etc.) and customer.
• Provide online and/or on-site assistance and training to customers.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Service Support Engineer (SLA)

Tasks:

• Delivers engineering services to customers effectively and on time
• Monitors and maintains customers’ system equipment and performance
• Guides customers through use of equipment safely and effectively
• Explains new features and suggests upgrades to customers
• Builds close relationships with customers
• Generates SLA reports and presents findings to management and customers
• Able to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to peers
• Resolve conflicts or complaints from customers
• Ability to respond to emergencies on time

Qualifications:

• Hold a diploma/degree in electrical engineering, or relevant engineering in RF
• Willing to travel frequently in the ASEAN region
• Good work ethics and growth mindset
• Open-mindedness and innovative thinking
• Time management skills

We are working with a leading firm to search for a Regional IT Support Lead.

Responsibilities:

• Provide technical support for ASEAN offices
• Responsible for IT operations and projects with End User IT Services for ASEAN offices.
• Working with senior stakeholders to deploy projects and manage capacity.
• Review and maintain knowledge on all purchased and existing supported desktop software, hardware, and systems.

Requirements:

To qualify, individuals must possess:

• Bachelor’s in IT-related discipline
• At least 3 -5 years of relevant experience
• MUST HAVE:
  1. Experienced in level 2 support
  2. Experienced in Microsoft Entra and Office 365
  3. Strong Knowledge on Microsoft 365, Active Directory Sites and Services, DNS, DHCP, and DFS.

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License no.: 16S8066 I Reg no.: R1980894

Only successful candidates will be notified.

We are looking for an experienced Senior Officer or Supervisor for our Cargo Sales Support & Marketing team. You are responsible for assisting management and account managers to ensure the proper functions of ANA and ANA Cargo in the Asia and Oceania region. You will provide strong support and administrative duties on marketing and services functions in AO region as necessary.

Responsibilities

• Assist management to create regional sales planning (for SE Asia, India and Oceania) and manage sales station activities.
• Provide support to both online and offline sales stations to ensure that our region’s goals and objectives are achieved.
• Monitor, gather, and report competitive activities, latest market development and any cargo related information available in open market to management.
• Prepare various regular and irregular/ad-hoc occurring statistics, sales and operations reports, and/or any other reports as required by management in an accurate and timely manner.
• Update sales rules and ensure they are followed through completely.
• Coordinate all cargo related matters with other ANA cargo sales and GSA (General Sales Agent) offices on a daily and monthly basis.
• Be knowledgeable and utilize all ANA cargo-related software systems. Provide support and guide/instruct GSA as necessary.
• Build and maintain excellent relationship with our partners (ANA team, GSA, forwarders, handle companies, contractors, etc.)
• Be a point of contact between cargo sales offices and other airlines, vendors etc.
• Promote digitalization (web-booking process) to customers.
• Update data/strategies to determine revenue projections.
• Prepare documents for sales target.
• Perform accounting activities in compliance with rules and procedures.
• Coordinate with public relations entities on a monthly basis regarding cargo sales for responsible region (SE Asia, India and Oceania) on promotional publications.
• Maintain and renew contracts for office equipment, office supplies and sales materials.
• Perform any other duties as directed by managers.

Qualifications

• Diploma/Degree in Marketing, Logistics, Supply Chain Management, International Trading, Accounting or Business Administration.
• Minimum 2 years’ experience in the cargo or logistics industry (airlines, forwarders, logistics providers).
• Candidates with basic accounting knowledge will be an advantage.
• Knowledge of aviation, international trading especially cargo operation will also be an advantage.

Skills and competencies:

• Proficient in MS Office applications (Word, Excel, Power Point).
• Strong in numerical and math ability to apply concepts of basic algebra and geometry (calculate discounts, interest, commissions, proportions, percentages, area, circumference and volume).
• Analytical with problem solving skills.
• Meticulous with high degree of accuracy and attention to detail.
• Pleasant personality with good interpersonal skills (teamwork spirit).
• Ability to communicate with diverse groups of people from different cultures in Asia.
• Proactive, self-motivated individual who works well independently.
• Innovative and able to adapt to industry changes.
• Organized and able to prioritize tasks.
• Open to travel in Asia Oceania region including Japan.

• Working Days: 6 Days [ Offday on Monday ]
• Working Hours: Tuesday - Friday 9.30am-5pm; Weekends, public holidays and school holidays [ 9.30am-6pm ]
• Location: Snow City [ Jurong East ]
• Salary: $1,800-$2,200

Job Scope:

• Photographers take pictures using digital or film cameras and equipment. Photographers may develop negatives or use computer software in order to produce finished images and prints.
• Greeting customers and assisting them in making purchases
• Identifying customers’ needs and matching these with available products or services.
• Maintaining the store’s neatness and arranging displays.
• Ensuring that the store is well-stocked.
• Receiving and organising new deliveries.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description:

• Perform collection and delivery of spares within the required timeframe
• Verify physical part number, serial number and quantity against the picking slip
• Highlight any discrepancy to the store assistant or superior
• Ensure signoff and handover/takeover properly
• Any other duties assigned by supervisor

Skills/ Requirements:

• Able to work 12 hours rotating shift
• BasicFknowledge in MS Excel
• Class 3 driving license/Forklift will be added advantage
• Knowledge in SAP will be advantageous

**Contract until end of year Dec 2024**

Work Location: Changi Business Park

Responsibilities:

• To manage and lead internal workshops with SMEs for product knowledge and operational workflow
• To work closely with various teams within treasury department to gather global business requirement
• To follow up on outstanding issues to ensure project stay within scope and timeline
• To participate in functional specifications and UI design
• To produce regular status report and metric to measure project’s progress
• Document and maintain the procedure manuals and proves maps.
• Design data migration template and exit criteria to facilitate treasury signoff
• To perform ad-hoc assignments assigned by the management

Requirements:

• Possess Degree with minimum 2 years of Treasury experience in Private Bank
• Good knowledge of Treasury products and Treasury Management System.
• Knowledge of process maps tool e.g. ARIS VISIO will be an advantage.
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23961

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management.

Requirement:

• A recognized diploma / degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The Application Support Engineer is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

"

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist in high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 yrs of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Job Description

• Actively engage in daily logistics operations, handling the receipt, documentation, storage, safety and distribution of AOG/Critical aircraft tools.
• Ensure daily operations run smoothly and achieving KPI targets.
• Co-ordinate with other sections and departments to ensure efficient operation within division.
• Liaise with vendors on purchase and repair of aircraft tools.
• Upkeep operations / training records and coordinates for authority / customers audits.
• Comply with airside safety rules and regulations.
• Track expiry dates for tools and equipment.
• Maintain the paperwork for tools management.
• Upkeep of his department’s equipment, tools, and vehicles.
• Run the maintenance and repair program for aircraft tools (troubleshoot or liaise with external vendors).
• Train staff for minor troubleshooting works on aircraft tools/equipment.
• Ensures briefing on technical handling matters and safety issues are conducted for staff.
• Any other duties as assigned by Operation Executive.

Requirements

• Higher NTC or Diploma in any Logistics / Supply Chain related discipline
• Preferably with at least 2 years of relevant working experience
• Knowledge of SAP will be an advantage.
• Excellent analytical, interpersonal, and communication skills
• Proficient in Microsoft Office
• Able to work in a team to achieve results.
• Class 3 driving licence.
• Willing to work overtime and on weekend when required.