In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Highlights:

• Opportunities for enhanced learning.
• Competitive salary.
• Career Progression and Growth Opportunities.

Job Description

• Provide both on-site and remote technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of ITSM or ITIL will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

· Participates in SIBS (CIF, Deposit, Loan, LMS, DSP, NPL etc) related solutions and projects

• Performs impact analysis on new initiative, design, and development

• Supports or delivers development according to System Development Lifecycle (SDLC)

• Delivers business systems enhancements, integration, and implementation according to user’s requirements

· Reviews technical design

• Familiar with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology

• Review SIT test plan & result and support UAT for any assigned projects

• Responsible in managing technical risks throughout any project

• Reviews, monitors, and manages vendor’s deliverables

• Ensures compliance to any internal or external rules & processes within OCBC

• Diploma/ Bachelor's Degree in Computer Science / Information Technology or equivalent, with min 4 years’ work experience in systems development under AS400 platform

• Candidate should have strong technical knowledge in the following areas: AS400 RPG/RPGLE, CL, SQL

• Knowledge in handling SIBS CIF, Deposit, Loan, LMS, DSP, NPL etc.

• Preferably with at least one full SDLC implementation experience in any project

• Participated in projects dealing with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology

• Ability to work independently with minimum supervision but still able to deliver good results

• Able to make sound proposal and critical decisions with supervisor’s guidance

• Good communication and negotiation skills

• Good analytical/investigative skill

• Self-starter

Responsibilities:

• To support multiple ongoing and upcoming large projects
• To support the team’s suite of applications including
  • Enterprise contact centre systems (IVR,CTI, Chat, customized modules)
  • Outbound dialling systems
  • Email and SMS notification
  • IBM MQ, Tomcat and JBoss

Requirement:

• Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
• Sound knowledge of UC applications design/development/testing and support area
• Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
• Relevant experience more than 6years
• At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
• Knowledge on Tetherfi Products will be added advantage
• Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
• Implementation experience in Avaya Contact Centre Products is a MUST

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No.R22105078 (Kanimozhi Naveen Kumar)

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.“

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
As a LinkedIn Talent Solutions Manager, you will be responsible for providing leadership and direction to a team of Talent Solutions Support representatives to ensure their success, while having visibility and collaborative opportunities to all lines of business, both internal to Global Support and our Cross-Functional partners and stakeholders.

You will provide coaching and guidance regarding the quality of client interactions and daily operations while assessing the resources and staff needs for your team. You will also implement strategies and plans for the team while adjusting processes to meet overall company objectives as directed by senior leadership. You will be involved in leading a dynamic team responsible for both proactive and reactive customer interactions, managing team members across multiple geographies, and ensuring the delivery of high-quality support.

There is an opportunity and expectation to be a point of contact for cross-functional partners, and effectively communicate at all levels within different organizations within LinkedIn while reporting directly to the APAC LTS Support Director.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Inspire, motivate and lead a team of managers, and consultants based in India, Singapore and Australia in achieving SLAs and operational targets.
• As part of the APAC LTS Support leadership team, drive collaboration with the teams across the regions to achieve consistency and contribute to making a global impact
• Lead the team in identifying opportunities in the improvement of processes and policies.
• Lead, engage and advise cross-functional teams on implementing improvements and recognizing innovation opportunities to achieve optimal customer satisfaction results
• Play a critical role in contributing to the LTS strategic vision for our Members, Customers and employee's success.
• Develop and report on key metrics and work with LinkedIn senior management to find additional opportunities to leverage the team to deliver more value while continually lowering costs.
• Manage internal and external escalations from customers, business partners and within the team
• Motivate, inspire and enable employees to deliver value and solutions for any business concerns
• Serve as the leading voice of the customer and act as a customer experience advocate in considering decisions that will impact the customer
• Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed

Basic Qualifications:

• 7+ years of experience in customer support
• 5+ years of people management experience

Preferred Qualifications:

• Experience managing B2B customer relationships.
• Experience with customer communication (email, inbound/outbound phone and chat).
• Experience monitoring, driving and coaching to KPI’s
• Experience leading in a queue environment, consistently delivering to workforce management needs
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
• Excellent communication, follow-up, interpersonal and customer service skills.
• Ability to use creative solutions to drive initiative locally or through partnering with other locations.
• Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Ability to work in a fast-paced environment.

Suggested Skills:

• Complex Problem Solvin
• Executive and Stakeholder Management
• Team and Performance Management
• Global Collaboration

Purchase Requisition

• Creation of Purchase Requisition and liaising with requesters from various departments (charge code, amount, contract fund utilization, delivery location)
• Monitor and follow up on document status
• Preparation of document listing on bi-weekly basis
• For CAPEX and visibility: to check against CAPEX availability and visibility fund in CMS

Goods Received (GR)

• Review completeness of Purchase Order (PO) invoices within Invoice Processing Portal
• Perform 3-way match between Delivery Order (DO), PO and invoices.
• Compilation of supporting documents and providing comments when necessary
• Posting of GR
• Attached all relevant documents (DO, etc) in SAP, and file all document

POSM Management

• Weekly inventory reconciliation and upload to system
• Handle delivery/collection requests from various departments
• Monitor and follow up with POSM movement including liaising with 3rd party Warehouse & Logistic on collections & deliveries.
• Monthly Inventory reconciliation
• Creation of material code for New POSM registration, including the maintenance of master list
• Handle incoming shipments for POSM related PO, including liaising with approved forwarder
• Inform 3rd party Warehouse on incoming shipment with information on the POSM for their GR
• Liaise with Marketing Team and review of POSM for disposal on quarterly basis

Requirements

• Minimum Diploma in Marketing
• Preferably 1 year experience with SAP experience preferred.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

Role: (JOB SUMMARY)

• Responsible for the ongoing credit assessment of a complex portfolio of issuers in accordance with the relevant methodology.
• Regarded as an authority by issuers and investors at individual credit and industry levels.

Responsibilities:

Analytics/Monitoring

· Conduct quantitative assessment of financial statements and economic/market data, as well as intensive analysis of bond indentures, liquidity agreements, official statements and other legal documents.

· Conduct initial and on-going credit analysis on a high profile portfolio of companies.

· Actively monitor portfolio and make recommendations for rating transitions in a timely fashion.

· Perform and present in-depth fundamental credit analysis on a regular basis to rating committees to assign and maintain credit ratings.

· Demonstrate rating judgment as evidenced by the ability to distinguish among different entities at different ratings levels.

· Attend rating committee meetings with Senior Management and Risk Credit Officer to ensure consistency across teams.

· Involvement in ensuring team complies with credit and compliance/regulatory policy issues as directed by Senior Management and/or compliance department.

Research

· Produce timely and relevant research on specific issuers, general credit trends, or sector related issues that is in-depth, high quality, insightful and focused.

· Proactively identify relevant topics for research.

· Review draft research products of team members.

· Involved in adhoc publications.

Issuer/Investor Relations

· Manage challenging issuers while maintaining high profile relationships with investors and issuers, interacting frequently based upon industry and topical research written.

· Manage regular outreach events such as investor briefings, teleconferences, conference participation and third party presentations.

· Lead issuer meetings, including presenting key rating factors effectively and asking probing questions that result in substantive dialog about key rating issues.

Communications

· Present credits effectively and comprehensively in rating committees and other internal analytical meetings.

· Coach and develop Junior analysts and support associates.

Qualifications:

• Graduate / second-level degree (e.g. MBA, Master’s) required or equivalent strong academic background.
• Eight to ten years relevant experience with complex financial instruments and/or accounting principles e.g., accounting for derivatives financial instruments
• Well-developed analytical skills
• Strong written and oral communication capabilities
• Ability to manage multiple competing priorities within deadlines.
• Strong abilities in Excel, Word and PowerPoint.

• Coordinate with Company logistics activities and oversee business plans at the regional level.
• Lead the Logistics and Landing Storage and Delivery (LSD) function and participate in the strategic planning of logistics solutions.
• Promote Asia-Pacific standard process and strategy of Supply Chain within NSC/Factory
• Analyze logistics costs and (KPIs) for guiding to actions for achieving target.

Requirements:

• Diploma in Logistics or equivalent
• At least 3 years of experience in Freight Forwarding, Logistics or Shipping industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Perform business analysis and/or acting as point of contact with external vendors/integrators and various business representatives
• Ensuring the quality of deliverables from the integrators, involving thorough review, feedback, and alignment with business stakeholders on respective areas
• Responsible for enhancing the product backlog with detailed specifications
• Clarify and communicate the specifications to all the relevant stakeholders involved
• Responsible for gathering and analyzing user requirement and impact analysis during Project preparation phase
• Producing / reviewing General/Detailed Functional Specification and communicating to project teams
• Learns the system functions / data and is able to define the evolutions of the functional architecture
• Responsible for proper documentation of functional and non-functional specifications
• Review test cases of SIT tester
• Prepare and support UAT
• Ensure that risks and issues are escalated to line manager


Contributing Responsibilities

• Contribute to change management
• Contribute to support / incident analysis as required
• Contribute to defining and implementing a Target Operating Model (TOM) for business processes or adapting the system to meet the TOM defined for each business processes
• 5+ years of overall experience performing business analysis professional software engineering
• Any experience in IT transformation projects involving portfolio management system and/or Core banking applications
• Good knowledge of Portfolio Management, Advisory, Risk modelling and Optimization functions is added advantage
• Good knowledge of Order Life Cycle and related functions
• JIRA and Confluence knowledge is required
• Detail oriented and good documentation skill is required
• Ability to work in a multicultural environment (Asia + Europe)
• Good presentation skills
• Knowledge about REST API design standards, patterns and best-practices
• REST API development experience is a plus
• Experienced in Waterfall and Scrum methodology
• Ability to work in fast-paced environments
• High level of professionalism, patience and maturity
• Team player
• Temenos Triple’A knowledge is REQUIRED
• Banking knowledge related to Wealth Management / Private banking is a plus
• Design Thinking knowledge is a plus
• Cybersecurity knowledge is a plus


• Certified product owner or scrum master certification is a plus
• Bachelor’s Degree or equivalent experience required
 Knowledge of oral and / or written skills in French language is a plus.
 Agile SAFe Practitioner is a plus

JOB DESCRIPTION

Our client is in the Precision Engineering and Manufacturing industry with presence in the APAC region, currently seeks a Business Intelligence Senior Analyst to join their team.

Reporting to the Head of IT, the incumbent will be working in a team of 4 staff. He / She will be responsible to develop and implement BI strategy that aligns with organization’s goal. The main duties will include crafting and executing comprehensive BI Strategy; transforming raw data into insightful data that can be used for decision-making and strategic planning; optimizing business processes; driving business growth; enhancing analytical capabilities; managing the BI team; BI infrastructure oversight; stakeholders management; and project & data management.

Successful applicants can look forward to work within an established organization with global footprint and is headquartered in Singapore.

REQUIREMENTS

• Min Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Prior leadership working experience in a Business Intelligence role, managing a team of 1 – 2 staff
• Experience in Power BI, Tableau, and QlikView is preferred
• Professional certifications such as CBIP or Microsoft Data Analyst Associate will be advantageous.
• Working experience with cloud data services (AWS, Azure, Google Cloud) is required
• Programming languages experience such as Python or R is a plus
• Strong communicator with excellent interpersonal skills

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected]. (EA: 18C9213 / R21103164)

*We regret that due to potential volume of responses, not all candidates will be contacted.

Job Description

• Conducting research for improving predictions of oil market trends, prices and supply and demand factors
• Using data to gather oil market insights, improve decision making and performance.
• Being a subject matter expert on your given market or products
• Provide recommendations on trading strategies and risk management to internal stakeholders.
• Develop and maintain financial models, databases, charts to support oil market analysis.
• Collaborate with trading team to improve strategies from short-term, long-term, and fundamental perspectives across various products.

Job Requirement

• Bachelor’s degree or equivalent
• Sole contributor role
• Hands on experience with data analytic tools and platform experience is advantageous.
• Able to build analytical models and to handle wide variety of data and information from scratch.
• Experience working in the oil and petroleum industry for at least 5 years as an analyst or trading role.
• Knowledge of global oil and gas production, refining processes, and market trends
• Passion for research and trading to create a profitable impact on recommended strategies.
• Strong communication skills with the ability to present large complex data and findings in layman's terms..
• Ability to produce independent market analysis and insights as well as work collaboratively within a team with a continuous improvement mindset.

Position: Application Development and Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application

Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

• Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.
• Documenting design decisions, components and keep the knowledge base.
• Develop the code and provide hands on engineering expertise to the development teams
• Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.
• Ensures that expected application performance levels are achieved.
• Perform unit and system testing of application code as well as execution of implementation activities.
• Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.
• Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Job Requirements:

• Bachelor's degree in computer science, information technology, or a related field
• SWIFT/AMH, Banking Experience with Technical proficiency
• 6-9 years of relevant experience with key skills in AMH, SWIFT, Unix, Oracle, MQ and JAVA

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

Representing a global presence retail with more than 50 boutiques across the Asia Pacific region. Currently looking for a System Analyst who will be responsible with CRM initiatives, process improvements and product development to improve the digital transformation of the organization. You will be supporting the teams across all markets: Singapore, Malaysia, Hong Kong, Thailand, Vietnam, Japan, Australia and New Zealand.

Responsibilities:

• Collaborate effectively to champion digital transformation and CRM initiatives within the company.
• Contribute to the management of CRM projects and enhancements throughout their lifecycle, aiming for improvements in customer satisfaction, loyalty, and advocacy.
• Manage projects comprehensively, from defining project scopes and gathering business requirements to implementation, integration, testing, training, and closure, encompassing standard functionalities and custom developments.
• Enhance operational efficiency and productivity by streamlining processes and harnessing technology and automation.
• Gather and document requirements, including business processes and needs, and translate them into detailed functional specifications.
• Assess new technologies, suggest their application for ongoing productivity and efficiency enhancements.
• Collaborate on roadmaps and milestones for all planned projects and initiatives.
• Monitor actual activities and resource allocation to ensure efficient use.
• Ensure timely and budget-conscious delivery of projects.
• Collaborate with cross-functional teams (retail, marketing, brands, and technology) to align requirements and provide stakeholders with project progress updates.

Requirements:

• At least 8 years experience in project planning, execution, controlling and project risk management.
• Proficiency in ensuring projects reach successful, on-time completion through diligent monitoring and support.
• Capable of thriving in a fast-paced environment and adept at multitasking.
• Demonstrated proficiency in analytical and technical competencies.
• Effective interpersonal and communication abilities.
• Proactive, organized, responsible, capable of independent work, and meticulous about details.
• Prior experience with any CRM application is a beneficial asset.

If you're interested in this role, click 'apply now' ,or email [email protected] for a confidential discussion.

Core Skillset:

Service Delivery Batch scheduling and monitoring. AS400 & SICS

1. Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting SICS application systems

2. Technically competent in AS400 and excellent in RPG programming language.

3. Must have domain knowledge in Credit Card Application.

4. Knowledge for Visa and MasterCard simulator will be an added advantage.

5. Perform trend analysis and capacity management.

6. Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.

7. Identify initiatives and recurring problems for optimizing and enhancement.

8. Perform bug fixes or apply hotfixes from Card vendor with proper test management cycle.

9. Perform recovery up to the point of service restoration.

10. Perform HA and DR exercise.

11. Manage audit and regulatory requirements.

Role

• An analyst role supporting a global merger arbitrage PM. The PM is based in London.
• The analyst will take on a wide range of responsibilities spanning the investment process. Responsibilities will include:
• Coverage of APAC merger arbitrage and special situations
• Idea generation and fundamental modelling
• Keeping up with newsflow
• Maintaining relationships with relevant brokers in the space
• Working closely with the PM on risk/reward analysis

Necessary strengths and Personal Traits:

• Team player
• Strong communicator
• Proficient in modeling
• Strong attention to detail
• Ability to process information quickly
• Proactive self starter with a strong work ethic
• Able to take direction and follow and maintain a detailed, disciplined process
• Ability to collate data and perform due diligence in order to come to an educated opinion
• Balance intellectual honestly and the ability / willingness to change view if facts change
• Ambitious individual with a desire to learn from other team members and grow as an investor over time

Work Experience

• 2+ years of experience, with preference for at least one year experience on buy side

We are hiring Business Analysts to join our team!

• Collaborate with stakeholders, including clients, managers, and technical teams, to understand the business needs and analyze requirements or improvements for new / existing projects and systems.
• Translate business requirements into clear and detailed functional specifications that guide the development or implementation process.
• Collect, analyze, and interpret data to identify trends, patterns, and insights that can drive informed decision-making.
• Develop test plans, test cases, and scenarios based on business requirements to ensure that the final solution meets user needs.
• Develop reports and dashboards to present data-driven recommendations to stakeholders.
• Create detailed documentation, including functional specifications, use cases, user stories, and workflow diagrams.
• Collaborate with internal teams to conduct testing, identify issues, and ensure proper functionality before implementation.
• Support the implementation of new systems, processes, or solutions by providing user training, documentation, and assistance during the transition period.
• Address user concerns and feedback to ensure smooth adoption of changes.
• Stay updated with industry trends, best practices, and technological advancements to provide innovative solutions and insights.

Fresh graduates are welcome to apply.

Minimum Diploma or equivalent.

Position: System Analyst

Employment Type: 1-year Agency Contract (Highly Renewable)

Location: Alexandra

Key Skills: Avaya, IVR, CTI, CHAT, UC, IBM MQ, Tomcat and JBoss

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

• To support multiple ongoing and upcoming large projects
• To support the team’s suite of applications including
• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)

1. Outbound dialling systems
2. Email and SMS notification
3. IBM MQ, Tomcat and JBoss

Key Requirements

• Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
• Sound knowledge of UC applications design/development/testing and support area
• Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
• Relevant experience more than 6years
• At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
• Knowledge on Tetherfi Products will be added advantage
• Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
• Implementation experience in Avaya Contact Centre Products is a MUST.
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Must be a team player

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Support Oracle Human Resources Management, System (HRMS) Service Delivery, SQL, Unix/Linux, Oracle, WebLogic, Java J2EE

Skill Set:

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. 6. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems