The successful candidate will work with the KM team in the implementation and execution of the firm’s KM activities.

Responsibilities

• Work with the KM team to implement and execute both client-facing as well as internal KM initiatives and activities.
• Work with practice groups to ensure strategic alignment of business goals and KM strategy.
• Be well-versed in developments in the law.
• This role is based in Singapore.

Requirements

• Law degree from an accredited university.
• Minimum 3 years’ work experience as a lawyer.
• KM experience in a large law firm environment will be welcomed (but not a pre-requisite), and experience in an international law firm will be advantageous.
• Strong analytical and technical ability so as to gain confidence of partners and senior lawyers and be able to draw on practical experience to deliver practical solutions.
• Excellent drafting, research, writing, communication and interpersonal skills, with the ability to clearly and accurately convey information and ideas.
• Self-motivated and results-oriented with a passion for innovation and developing new ways of supporting client-facing lawyers in the firm.

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

This role is within the Business Management team, the predominant focus is on headcount, financials, and reporting.

• Assist team lead with managing and planning team financials, ensuring forecasting and budgeting are aligned with the targets.
• Assist with compiling monthly/annual reports, collect financial and operational data.
• Participate in collaborative initiatives with the team and stakeholders to simplify processes, improve and add value to existing business processes.
• Assist with preparing business review decks and other presentations as required for various management meetings, townhalls etc.
• Collate and maintain internal resources and documentation on collaboration sites.
• Support administrative tasks, on/offboarding procedures, invoicing and ad hoc tasks.
• Exposure to the various teams within Private Banking Operations.

Your Skills and Experience:

• Degree holder with 1-2 years work experience in Banking.
• Comfortable with numbers and possess strong analytical skills to investigate financial deviations and drivers.
• Pro-active and able to work under pressure.
• Willing to learn and take on additional challenges.
• Resourceful and independent with the ability to follow-through tasks.
• Good communication skills (oral and written) and interpersonal skills.
• Good knowledge of Microsoft Suites – Word, Excel, PowerPoint.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities

• Create and update Engine Overhaul and Repair technical instructions in SAP in accordance with OEM approved data.
• Liaise with various departments and customers on work documentation and records accuracy and effectiveness
• Prepare engine induction documentation and update engine records in SAP system
• Prepare engine release documentation
• Create and maintain the Generic Engine Structure and Material Master in SAP system.
• Develop, document, or maintain standards, best practices, or system usage procedures.
• Consult with end users regarding problems in accessing electronic content.
• Retrieve electronic assets from repository for distribution to users, collecting and returning to repository, if necessary.
• Prepare support documentation and training materials for end users of document management systems.
• Maintain all mandatory records and other documentation as may be required by regulatory authorities or the customers.

Requirements

• Diploma or Degree in Engineering/Knowledge/information Management System
• Highly analytical and able to explain complex information in a clear and concise manner.
• Meticulous team player with good communication skills.
• Basic knowledge of component repair processes (eg. Welding, Machining, Thermal Spray, Paint, NDT, Cleaning) will be advantageous
• Basic knowledge of high bypass gas turbine engines and the engine assembly process will be advantageous
• Experience in an engine or component overhaul shop is valued.
• Knowledge in Microsoft Office 365 and SharePoint is an advantage
• Knowledge of SAP is an advantage

Technical Support Engineer

Working time: Mon-Fri / 8.30am to 6pm

Work address: Ubi

Salary range: $2500 - $3000 (depending on qualification and work experience) + Commission

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities:

• Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.
• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Corporate Banking. Exposure in managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation, etc.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

This is a one year contract position.

The candidate needs to perform the below given duties nad needs to perform the below given duties:

Perform business analysis and/or acting as point of contact with external vendors/integrators and various business representatives
• Ensuring the quality of deliverables from the integrators, involving thorough review, feedback, and alignment with business stakeholders on respective areas
• Responsible for enhancing the product backlog with detailed specifications
• Clarify and communicate the specifications to all the relevant stakeholders involved
• Responsible for gathering and analyzing user requirement and impact analysis during Project preparation phase
• Producing / reviewing General/Detailed Functional Specification and communicating to project teams
• Learns the system functions / data and is able to define the evolutions of the functional architecture
• Responsible for proper documentation of functional and non-functional specifications
• Review test cases of SIT tester
• Prepare and support UAT
• Ensure that risks and issues are escalated to line manager


Contributing Responsibilities

• Contribute to change management
• Contribute to support / incident analysis as required
• Contribute to defining and implementing a Target Operating Model (TOM) for business processes or adapting the system to meet the TOM defined for each business processes
• 5+ years of overall experience performing business analysis professional software engineering
• Any experience in IT transformation projects involving portfolio management system and/or Core banking applications
• Good knowledge of Portfolio Management, Advisory, Risk modelling and Optimization functions is added advantage
• Good knowledge of Order Life Cycle and related functions
• JIRA and Confluence knowledge is required
• Detail oriented and good documentation skill is required
• Ability to work in a multicultural environment (Asia + Europe)
• Good presentation skills
• Knowledge about REST API design standards, patterns and best-practices
• REST API development experience is a plus
• Experienced in Waterfall and Scrum methodology
• Ability to work in fast-paced environments
• High level of professionalism, patience and maturity
• Team player
• Temenos Triple’A knowledge is REQUIRED
• Banking knowledge related to Wealth Management / Private banking is a plus
• Design Thinking knowledge is a plus
• Cybersecurity knowledge is a plus


• Certified product owner or scrum master certification is a plus
• Bachelor’s Degree or equivalent experience required
 Knowledge of oral and / or written skills in French language is a plus.
 Agile SAFe Practitioner is a plus

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Responsibilities

• Be a trusted partner to the sales team on deal structuring and quoting, complex deals options and ensuring consistent application of policies.
• Perform to a specified set of metrics and service levels.
• Acts as the key contact point for deal approvals and escalations to internal stakeholders, including but not limited to: Business Unit, Legal, Credit, Sales Operations, Customer Success Manager.
• Utilize SFDC CPQ, ensuring Quotes and Contracts are approved within internal policies and procedures.
• Provide in-quarter deal status and communication to sale finance and sales management.
• Evaluate current processes and make recommendations for areas of improvement.

Job Requirements

• Bachelor's degree or equivalent with min 4 years experience in a Deal Desk, Pricing, Sales Finance, Sales Operations or Revenue role in an Enterprise Software/SaaS industry.
• Demonstrated success partnering with internal business units and cross functional teams
• Proficient in CPQ/quoting tool, Microsoft office applications
• Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
• Strong analytical, commercial acumen, project management and organizational skills
• Should have good communication skills

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities

• Manage Product and Pricing activities including system input (Specification registration)

• Close coordination with distributor, conduct market and price analysis reference to competitors' activists efficiently.

• Mutual collaboration with Demand & Supply PIC to introduce the necessary product with appropriate price in order to maximize the market share and sales volume.

• Provide distributors to discuss on retail sales/forecast & production order.

• Provide and present related reports (eg. Pricing Proposals) to key stakeholders to get approval.

• Handle and improve on product management.

• Liaise and negotiate with counterparts in related countries.

• Any other duties or jobs assigned from time to time.

Requirements

• Bachelor degree in business management, marketing or related field.

• 2-3 working experience in automotive industry specializing in Product & Pricing.

• Experience in sales operation with strong business sense and knowledge of cars products and competitors.

• Experience in logical thinking, result oriented and focusses on details and be able to prioritize multiple tasks

• Good presentation, negotiation, analytical skill, interpersonal and communication skills.

• Able to deal with different countries/ business domain, cultures.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume
We regret that only shortlisted candidates will be notified
Job Code: SHUL
Email Address: [email protected]
EA License: R1656128
Registration No: 01C4394
More jobs available HERE!

Roles & Responsibilities

1. Conduct fundamental research and financial statement analysis on SGX-listed companies
2. Conduct research across multi-asset classes, including Equities, Fixed-income, Commodities, Structured notes, ETF, Funds, and FX
3. Generate investment strategy for the US/Hong Kong/Singapore equity market and identify short-term trading ideas
4. Provide investment recommendations and sales ideas to Equity sales and Trading Representatives
5. Any other ad-hoc responsibilities assigned

Requirements:

1. Minimum 3 years relevant experience in Investment Advisory/Counsellor or Product Specialist or Equity Research Analyst
2. Financial modelling and report writing
3. Basic product knowledge and portfolio management
4. Strong communication and interpersonal skills
5. CFA qualification or equivalent will be an advantage

Job Description:
Global Collateral Operations provide collateral management support for Global Markets business to mitigate counterparty credit risk from transactions with our clients and counterparties based in APAC. The team covers range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing. The primary responsibility is to both issue and fulfill margin calls in a timely manner, up to and including settlement using the appropriate checks and controls to ensure the bank is correctly collateralized at all times. It is also the team's responsibility to assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralization to key stakeholders including risk, business and technology.

Responsibilities:
- Monitor and ensure margin settlements
- Process and settle cash and non-cash collaterals in an accurate and timely manner
- Monitor clients’ and affiliates exposure and process margin calls in a timely manner before settlement cut-off
- Liaise with clients and internal business partners to resolve issues
- Identify anomalies and ensure complete and timely issue resolution
- Perform management reporting
- Participate in technology enhancement initiatives and projects
- Maintain strong relationships with clients and internal business partners
- Handle regulatory and audit requests

Requirements:
"- Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
- Prior experience in Collateral Management is an advantage
- Strong communication skills, risk and control mindset and leadership skills
- Independent and motivated to excel
- Experience in institutional client service
- Experience in handling regulatory and audit requests
- Experience in handling complex margin dispute and issue resolution

Additional Desired Candidate Qulitities:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Morgan McKinley is seeking Business Data Analyst for a 5 month contract assignment with a possibility to extend!

Job Responsibilities:

• Perform in-depth analysis of key program performance metrics, highlighting trends and identifying implications and opportunities to inform segment strategy
• Lead reporting processes such as dashboarding, planning, target setting and tracking
• Run evaluation of current reporting processes and cadences, identifying opportunities to drive automation, eliminate redundancies and address reporting gaps.
• Designing, developing and implementing operational improvements for the program and craft workflow for automation

Job Requirements:

• Minimum of 3+ years’ experience in audit, business analytics / business intelligence / sales strategy / financial planning / business consulting or strategy, in technology context sales, or a mix of such experience
• Ability to work independently with limited guidance, once the objectives have been set, and overall direction has been aligned
• Experience with formulating and analysing large sets of data,
• Strong and effective written and oral communication to clearly convey data findings
• Ability to work across multiple teams and stakeholders to achieve results in sometimes ambiguous environments.

Preferred qualifications:

• Proficiency in Excel, Tableau/Quicksight, SQL
• Experience in planning and driving automation, business reporting, strategy and analysis
• Driving executive insights and deep dive on data
• Education – BA or above required; additional qualifications in relevant areas highly desired

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan McKinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.

Our Area Support Lead will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organizations pursuing strategic activities, utilizing Microsoft technologies to modernize their business. We create an environment where you can do your best work and build a career both in the Area Support Lead role as well as the wider Microsoft. As your interests and goals evolve, we will enable you to connect you with a diverse, thriving community that can help you grow.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Collaborate and manage customer reactive escalations to help engage the right stakeholders across Microsoft and reduce the time escalations are impacting customers.
• Conduct monthly service reviews and executive business reviews to proactively track progress against the reactive & operational health improvement plans.
• Engage and strengthen relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy as well as proactively coordinating support teams when key projects are going live or mission critical architecture is being updated.
• Support the drive for increased customer consumption of Microsoft Cloud Technologies, and reactive support health scores to derive actionable insights to help customers optimize their Microsoft infrastructure, leveraging incident data and flagging risks with current implementations/deployments.
• Engage with the account team closely to drive long running/high priority cases to a successful closure by removing blockers, engaging appropriate stakeholders, and providing Executive communication (both within the customer and Microsoft).
• Having the correct network across CSS, CCSE and Engineering to speed up escalations and connect the right groups / stakeholders for resolution.
• Should a reactive support crisis occur, lead the virtual account team and stakeholders. The role may require to engage at non business hours.

Qualifications

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organization.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Demonstrable experience working in a customer-facing role, e.g., Customer Success, Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills, particularly an innate ability to remain calm in the face of high-impact escalations.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges, ideally within an arena of rapid cloud deployment and growth.

Required Qualifications:

• 11+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR equivalent experience.
• Crisis Management and C-Suite communication experience.
• Cloud Technology Certification (minimum of Azure Fundamentals and/or M365 Fundamentals).

Preferred Qualifications:

• 16+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 13+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 10+ years technology industry, customer service, or related experience OR equivalent experience
• Project or Program management experience.
• Experience working with Microsoft products and services.
• Advanced Cloud Technology Certification levels such as Level 200 and 300 certifications in Microsoft Cloud Technologies.
• Knowledge and understanding of Unified Deal Construction preferred.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Reporting to the team lead / head, you will work closely with Relationship Managers to assist in client onboarding and support (HNW and Corporates)

Responsibilities:

• Assisting RMs in new accounts onboarding (HNW and Corporates)
• Performing Account Opening checks, including KYC, AML and customer Due Diligence check etc.
• Coordinating with Front/Middle/Back office to provide prompt support service functions for customer problem resolution.
• Liaising directly with the clients to ensure their accounts are set up with complete functionality on the trading platforms.
• Assisting in maintaining the necessary information/documentation properly and in compliance with the rules and regulations.
• Assisting in process review and process re-engineering to improve internal controls and work efficiencies.
• Preparation of monthly reports, i.e. business report, marketing report.
• Other ad-hoc duties assigned.

Requirements:

• Diploma/Degree in Accountancy/Business/Finance or equivalent
• Knowledge of or experience in securities and private banking industry will be advantageous
• Fluent in English, Cantonese, and Mandarin
• Positive, meticulous, systematic, assertive, analytical, possess strong problem-solving skills, good oral communication, written and interpersonal skills
• Able to work under tight timelines and withstand pressure
• Proficient in Microsoft Office applications
• Entry level candidates are welcomed to apply

About AM ALPHA

AM ALPHA is a global family business. As an independent family office specializing in joint real estate investments with private and institutional partners, we aim to invest, manage and optimize the assets of our investor’s community. Our focus is on the analysis, management and development of real estate assets. What began in 2006 as a small, dynamic family office has grown into a major real estate investment family office in Europe and Asia.

Our Asia Pacific HQ based in Singapore is currently looking for a Singapore-based professional to manage and monitor the performance of the Group’s investments in the Asia Pacific region. Flexibility to travel or be based overseas will be required. We are looking to recruit a:

Senior Analyst / Associate for Investment / Asset Management (m/f/d)

Your profile:

• Degree in Real Estate Investment, Business & Finance or related fields.
• At least 2-5 years of relevant working experience; prior experience in the real estate industry, real estate fund or investment related environment across Asia Pacific will be an advantage.
• Team player who is able to work independently and efficiently with minimal supervision.
• Inquisitive, analytical, meticulous and able to multi-task and conscientiousness about meeting deadlines.
• Ability to travel at short notice will be added advantage.

You will:

• Maintain the research database, and update transaction / rental comparison data or any necessary database on an ongoing and timely basis.
• Perform financial analysis / investment underwriting and prepare approval documentation required for potential acquisitions to ensure a seamless investment management process.
• Monitor the assets’ performances and implement asset plans such as preparing annual property budgets, stabilizing the assets for income generation; initiating or completing asset enhancement works and value optimization in preparation for divestment.
• Conduct and prepare market study reports, progress updates, risk and compliance reports and presentations including investor relations materials in an accurate and timely manner.
• Attend to day-to-day operations including managing various service providers to meet fund reporting requirements and achieve the company’s goals and desired outcomes for the investors.
• Other works as assigned by the reporting manager(s) for business operations.

What we offer:

• Full-time permanent Position.
• Support, guidance, and the opportunity for hands on experience.
• Flexibility to shape your career path.
• A warm and friendly working culture in an international company.
• A challenging environment that ensures personal and professional learning and growth.
• Competitive Compensation and Benefits.

Let´s get together:

Would you like to find out more about this exciting role and our financially strong, expanding company? Then we look forward to receiving your complete application documents.

AM ALPHA Kapitalverwaltungsgesellschaft mbH

www.amalpha.de

[email protected]

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided