Job Description:

Must-Have Skills:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

Good to have skills:

1. Knowledge of Airline Domain.

2. Knowledge in Splunk & Datadog.

Responsibilities:

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment & release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

EDHEC is looking to recruit a Python Data Analyst for its newest FinTech venture, Scientific Portfolio, to be based in Singapore.

Scientific Portfolio is an early-stage project which will offer its team members the opportunity to contribute to the launch and growth of a novel platform: EDHEC ambitions for Scientific Portfolio to become a global reference for institutional investors to manage their financial and ESG risks.

Following in the footsteps of prior successes such as EDHEC Risk Institute, Scientific Beta or Scientific Infra, this new project will perpetuate the tradition of transferring academic know-how and ideas to the industry.

Mission

The Scientific Portfolio platform relies on 3 strategic data sets:

- Raw data acquired from third parties (stock prices, fundamental data, carbon emissions, ESG metrics etc.)

- Processed data created by Scientific Portfolio through a weekly batch (risk metrics, diversification metrics etc.)

- Activity logs generated by automated processes as well as live platform users (API calls, response times, etc.)

The Python Data Analyst will be responsible for exploiting these strategic data sets with the objective to:

- Ensure the quality of the data consumed by the Scientific Portfolio platform (raw data) as well as the quality of the data produced by it (processed data).

- Execute and maintain de platform’s data checking and anomaly detection algorithms to ensure a high data quality level while keeping manual interventions to a minimum.

- Monitor usage and platform performances based on activity logs.

- Provide support to Client Services in the resolution of technical issues raised by platform users.

Profile

The ideal candidate:

- Is passionate about data analysis, data science (anomaly detection), and data visualisation.

- Has a minimum of 3Y of experience in a similar position including a proven experience in a data-centric role in the investment management industry.

- Shows the responsiveness, flexibility and team spirit required to deliver great client service to demanding institutional users of a technology platform.

- Has knowledge of the principles of efficient data management.

- Has significant experience in Python programming applied to data analysis and data visualisation with an emphasis on financial data.

- Has experience drafting report and/or written communication in English for a professional audience.

- Has strong organizational and project management skills.

- Can demonstrate solid verbal English communication skills.

The salary will be determined according to the Scientific Portfolio pay scale, based on the candidate’s qualifications and previous experience.

Please send applications to [email protected].

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you must be nimble and will support the team in both new products & post launch delivery in cross-functional areas and ensures successful implementation across multiple platforms.

As part of this dynamic role, you will also be actively involved in the project and accountable for the project deliverables.

You will report to Product Delivery Team Leads and collaborate with all stakeholders to achieve our project completion.

Job Description:

• Support the project to ensure prompt delivery and implementation with quality.
• Participate in discussions with stakeholders and may propose solutions that will meet business objectives and document the solutions and business rules into the Business Requirement.
• Collaborate with the stakeholders and team leads so that the agreed project timeline will not be impacted.
• Translate the business requirements into test scenarios, conditions and expected results for user acceptance testing.
• Accountable for the execution of user acceptance testing and results are updated with proper documentation.
• Track and monitor the outstanding defects and work with Information Technology in resolving the tickets promptly and within the agreed timeline.
• Arrange & lead checkpoint discussions on defects with Information Technology, where needed.
• Prepare training guides & train the stakeholders.
• Perform post deployment verification of the system after implementation.
• To embrace our “Innovation” value, she/he will actively seek continuous improvements in her/his area of expertise thus remaining relevant to the business.

Who we are looking for:

Competencies & Personal Traits

• Committed to meet tight deadlines and able to work in a fast-paced environment to make things happen
• Independent, focused and works well across different functions
• Strong analytical and problem-solving skills
• Good verbal and written communication skills and good interpersonal skills
• Able and willing to be hands-on

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Responsibilities

• Assist in the issuance of policy contracts and endorsements;

• Assist in the issuance of policy adjustment, member movement;

• Responsible for premiums computation and experience refund;

• Ensure tax invoices/endorsement schedules/medical cards are issued timely;

• Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email;

• Ensure the accuracy of records entries & proper documentation;

• Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;

• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

• Good time management, good analytical skills, detailed-oriented and pro-activeness;

• Task and results oriented, and a good team player;

• Mathematically inclined and with good communication skills;

• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;

• Proficient in other Microsoft Office applications;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes.

• Coordinate with Company logistics activities and oversee business plans at the regional level.
• Lead the Logistics and Landing Storage and Delivery (LSD) function and participate in the strategic planning of logistics solutions.
• Promote Asia-Pacific standard process and strategy of Supply Chain within NSC/Factory
• Analyze logistics costs and (KPIs) for guiding to actions for achieving target.

Requirements:

• Diploma in Logistics or equivalent
• At least 3 years of experience in Freight Forwarding, Logistics or Shipping industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Roles & Responsibilities

• Play a key role in supporting the operations of SAP Hybris Cloud for Customer, Hybris Marketing, and Hybris Cloud Integrator applications within the company.
• Collaborate closely with stakeholders and users to integrate technical and application elements in alignment with business needs.
• Address incident and problem tickets escalated from the Service Desk within agreed-upon service level agreements.
• Engage with SAP team members across departments to implement change requests.
• Develop and update various documents including design specifications, configurations, process flows, test plans, and user guides, adhering to established methodologies.
• Conduct testing and implemented change requests following internal change and release protocols.
• Support user testing and delivered end-user training when necessary.

REQUIREMENTS:

• Bachelor's degree required, preferably in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in configuring, extending business objects, developing, and designing user interfaces for CRM systems.
• Familiarity with SAP Cloud Applications Studio, UI5 (HTML5 & JavaScript), and Webservices is advantageous.
• Demonstrated initiative in driving process enhancements.
• Excellent written and verbal communication abilities.
• Proficiency in presenting ideas using clear and accessible language.
• Collaborative team player.

Please contact Devin Eng at [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
6. Acting as an escalation focal point for all improvement activities involving SNOC
7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
9. Ability to work closely with various line of business technologies from junior to management level.
10. Change governance on all the monitoring changes for production implementation
11. Perform on call duty on rotation basis.

Looking for a role that will have a meaningful impact on the IT processes? We are looking for an individual to oversee the Asia IT operations.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We are looking for an IT support resource to provide local support for our offices in Asia. The role will be based in our Singapore office and will provide technical assistance to our staff and act as a liaison between the regional offices and the global IT service functions based in the USA and UK. You will be responsible for triaging and troubleshooting IT problems, installing, and maintaining various IT systems and devices, as well as providing basic training and guidance on IT best practices. As a member of the global IT team you will work closely with colleagues in the USA & UK to ensure alignment and consistency of IT policies and procedures but will need to work with minimal supervision on a day-to-day basis.

What you’ll be doing:

• Provide first and second level IT support to staff via phone, email, or remote access
• Diagnose and resolve hardware and software issues, such as network connectivity, printer problems, laptop issues, virus infections, etc.
• Install, configure, and update IT equipment, such as laptops, tablets, smartphones, etc.
• Assist with IT projects, such as system upgrades, migrations, rollouts, etc.
• Document IT incidents, requests, and solutions in the IT service management system
• Monitor and report on IT performance and security issues
• Provide basic training and educate local staff on IT systems and applications
• Follow and enforce IT policies and procedures, such as password management, data protection, etc.
• Collaborate with the global IT team and external vendors to ensure IT service quality and continuity

Our must-haves:

• Hold a diploma or degree in IT or computer science or equivalent experience.
• Be proficient in English (written and spoken)
• With at least 3 years of experience in IT support or administration
• Have strong knowledge of MS Windows, Microsoft Office, and common IT applications
• Have basic familiarity with network, server, cloud, and security technologies
• Ability to troubleshoot and solve IT problems independently and efficiently
• Excellent communication and interpersonal skills
• Customer-oriented and service-minded attitude
• Willingness to learn new IT skills and technologies
• Flexibility to work on different IT tasks and projects concurrently.
• Availability to occasionally work on-call and outside office hours when needed
• Prior experience of ServiceNow, JIRA and Confluence would be beneficial.
• Prior experience of working in a global organisation across time zones

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

Markel operates throughout the Asia Pacific region from its regional hub in Singapore and from offices in Hong Kong, China, India, Malaysia, Dubai and Australia. Our teams operate as part of Markel’s Wholesale division, working together towards our goal to be one of the world’s best speciality insurers. We work collaboratively both within Wholesale and across the wider Markel organisation, and because we work as one, we are able to create the best solutions possible for our clients, and provide exceptional development opportunities for our staff.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holidays, with the opportunity to buy/sell extra leave
• Private medical and dental cover, life assurance, travel insurance cover as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Key responsibilities include:

• Assist in the verification function to ensure all trades are booked correctly, liaising with the front office or clients for any discrepancies in a timely manner
• Confirmation function to ensure that discrepancies and exceptions are investigated and resolved promptly
• Settlements functions to ensure all payments are made correctly within the payment cut off time
• Client services function, establishing excellent working relationship and providing quality service and issue resolutions to both internal business partners and external global counterparties

To succeed in this role, the candidate would require to be well organized with minimal supervision. The successful candidate would also require strong analytical skills. Relevant experience understanding of the front to back trade lifecycle processes is also necessary.

Other Key requirements include

• Bachelors /Honors degree or equivalent required
• proficiency in Microsoft office Excel, Word and outlook would be advantageous
• The ability to be a team player and possess strong organizational skills
• Excellent communication and interpersonal skills, ability to communicate professionally in a clear, concise manner to internal and external clients at all levels

About the company

This is a global leading financial institution. This organization has diversified financial services and multiple business segments. This organization offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting FX Operations Analyst job.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities:

• Report on the Asian steel raw materials markets daily, generate price assessments, commentaries and news stories, work as part of a team
• Actively engage with market participants across the region on methodology and market developments
• Translate information gathered from the market into written content, and through presentations and other digital media
• Establish and maintain source relationships and take ownership of price reporting and methodology development for their markets, flagging changes to price trends and opportunities internally
• Source data by going through news articles, annual reports, government documents and online databases

To succeed in this role, the candidate must be well-organised with minimal supervision. The successful candidate would also require strong analytical skills. Relevant experience in a commodities and credit ratings environment is desirable.

Key Requirements:

• Self-starter with good time management, organisational and problem-solving skills, with an ability to handle multiple priorities
• Daily content in terms of price assessments, market commentaries and news stories
• Three years of experience in a metals or commodity markets in a reporting or analytical role
• Requires strong analytical, computational and quantitative skills
• Proficiency of MS applications required (Excel, Word and PowerPoint); experience with databases

This is a leading global financial institution. This organisation has diversified financial services and multiple business segments. A leading provider of capital markets and wealth management solutions. This organisation offers diversity and growth for innovation for all employees which makes it a great place to work and be a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Commodities Metals Reporting Analyst job.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities:

• Collaborate on scoping and defining business and system requirements for multiple business lines
• Work with technical teams to ensure high-quality delivery
• Analyse business processes and work closely with stakeholders to capture detailed requirements
• Drive the design of technical solutions in collaboration with development teams.
• Configure systems, manage security, and document user guidelines
• Engage in data interface design and reconciliation
• Optimise business performance by improving alignment between processes and systems
• Drive adoption of best practices and support standardised processes
• Develop and execute test scripts, including user acceptance tests
• Coordinate with automated testing teams and support parallel run testing
• Act as a specialist point of contact for problem-solving and incident investigations
• Provide support, manage service deployment, and ensure compliance with company policies

To succeed in this role as a Business Analyst (Finance) [12 months, extendable], you must be someone who demonstrates integrity, high personal performance standards, and a commitment to continuous learning. He/she must also:

Key Requirements:

• At least a bachelor’s degree or equivalent in relevant IM or business discipline
• Understanding of commodity trading, derivatives, and financial reporting
• Familiarity with ERP systems like SAP and ability to configure and implement CTRM/ERP solutions
• Strong business analysis skills and IT proficiency
• Effective communication, teamwork and decision-making abilities, based on practicality and understanding of value creation
• Driven, determined, and committed to completing work safely and productively
• Flexibility to work across different time zones if necessary

This is an excellent opportunity to be part of a prominent multinational corporation in the mining sector, known for its significant presence and operations across multiple continents.

If you are driven, determined and want to take the next step in your career, then this is the role for you. Great career progression opportunities await the right person in this exciting Business Analyst (Finance) role.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are seeking a Security Analyst to be a trusted consultant and advisor on all matters relating to threat detection, alerts monitoring, and incident response. Reporting to our Information Security Manager, you will be a key point of contact both on in-house initiatives at Toku and consultatively for specific client projects. You will have ownership on identifying, diagnosing, solutioning, escalating, documenting and reporting incidents and threats, performing risk assessments and working towards improving and optimising systems and procedures.

This role offers broad exposure over a number of information security aspects, with potential growth paths towards GRC, InfoSec, Cybersecurity and more. In addition, you be part of a new and growing security function at Toku, and will be highly visible across stakeholders and teams, liaising regularly with senior architecture, development, cybersecurity and network stakeholders both in-house and externally. Join us as we strengthen our security posture, inspire a culture of compliance, and drive our organization towards a secure and resilient future.

Want to be part of our journey?

What would you be doing?

• Identify and evaluate existing security risks, both in-house and on client projects, and implement enhancements.
• Review and respond to alarms/tickets, taking action to prioritise, resolve / escalate, log and report to internal and external stakeholders according to best practices. From here, perform and document risk assessment reports.
• Attend client site meeting periodically, answering clients’ risk management and security questions and addressing / reporting security concerns.
• Review security incident and event logs, and monitor threat intelligence feeds, optimising and contributing to ongoing threat intelligence.
• Collaboratively work with security vendors for incident response and alerts monitoring.
• Analyse, and report compliance against security controls, identifying areas for improvement in data collection, assurance processes, and security procedures.
• Identify acceptable levels of residual risk and assist with action plans, policy, and procedural changes for risk mitigation.
• In addition to monitoring and threat detection, proactively assist / manage various in-house security projects and initiatives and provide guidance on security matters for other projects.
• Ensuring audit trails, system logs and other monitoring data sources are reviewed periodically and follow and adhere to regulatory policies.
• Coordinate and oversee security testing procedures (vulnerability assessment, code scanning) to verify the security of systems, networks, and applications, and assist in the remediation of identified risks.
• Stay up to date on latest security trends and standards, conduct research on security improvements and provide recommendations to clients and stakeholders.

We would love to hear from you if you have:

• A degree in a reputable university.
• At least 3-5 years of relevant work experience in IT information security analysis, governance, risk, and compliance.
• Working knowledge of Security Information & Event Management (SIEM) systems, Vulnerability Management, and Patch Management
• Experience in monitoring, tracking, and troubleshooting user activity logs using AWS CloudWatch and CloudTrail.
• Experience in scripting languages like Python, Powershell, Bash and SQLs.
• Knowledge of networks, firewalls, proxies, intrusion detection/prevention systems, concepts, and technologies, ideally with knowledge of EC2 incidences, GuardDuty or similar, and actions using AWS Lambda
• 3+ years of endpoint administration or support experience with Linux and Windows devices
• Experience with intrusion/manipulation techniques, and standard methodologies for Linux system hardening and process isolation.
• Prior experience in incident response and threat hunting
• Knowledge of DevSecOps principles and practices
• Professional information security certifications such as CISSP, CompTIA Security+, AWS Security Certifications, or equivalent are a bonus for this role.
• Confidence in presenting, with strong verbal and written business communication skills, and the ability to educate a non-technical audience about various security measures.
• Excellent analytical skills and attention to detail.

What would you get?

Flexible working locations

Training and Development

Discretionary Yearly Bonus & Salary Review

Healthcare Coverage based on location.

20 days Paid Annual Leave (excluding Bank holidays)

If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us!

The freight analyst is a member of the Chartering & Bunkering team within the Global Chartering organization.

Responsibilities:

• To provide freight data analysis evaluations, making recommendation on freight trading strategies and tactics.
• To analyse historical data and trends and to present freight market analytics/data summaries to support the Charterers in their market calls, trades, and cross trading opportunities between Clean and Dirty products.
• To work closely with the Global Analytics Team, external brokers, and owners to track ship and monitoring Eastern Hemisphere Crude/Product productions, imports, and exports.
• Prepare and present weekly freight balances, ensuring alignment with charterers' input.
• To develop and maintain complex Excel models and tools to support the analysis of freight data.
• Write and maintain Python scripts to automate data collection, processing, and reporting tasks.
• Think creatively and propose innovative solvers to improve freight analysis and reporting.
• Prepare and update daily freight grids and curves to support trading decisions.

Requirements:

• Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and to work with diverse cultural background.
• Strong collaborator and able to work independently.
• Demonstrated analytical skills; Solution oriented with an excellent quality, attention to details, accuracy, efficiency, and meeting tight deadlines.
• Strong written/verbal communication, presentation, and people skills
• Proficiency in Excel and Python Coding
• Strong understanding of the Oil Tanker market and freight analysis

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

· Collate best practices/common errors

· Maintain FAQ on Sharepoint

· Download data from various systems eg CRM, R2Web & FINIQ

· Run Power Query & Macro to generate daily SPI

· Assist sales staff to access client info (might need to work on weekends based on requirement)

· Other ad-hoc duties as assigned by supervisor

Skills/Requirement

· Minimum Diploma Holder

· At least 1 year’s experiences is preferable but not a must

· Independent, self-motivated and a good team player

· Proficient in MS Office Applications especially MS Excel

· Excellent time management skills and prioritize workloads within tight deadlines

· Good communication and interpersonal skills

Senior Digital Transformation Analyst

Responsibilities:

• Conduct a comprehensive analysis of current business processes to identify areas for improvement.
• Collaborate with various departments to gather and analyze data related to business operations.
• Develop and implement strategic plans for business transformation initiatives
• Work closely with senior leadership to align transformation projects with organizational goals.
• Lead end-to-end project management for transformation initiatives, ensuring successful and timely project delivery.
• Develop and implement change management strategies to ensure successful adoption of new processes and technologies.
• Evaluate and recommend technological solutions that support business transformation objectives.
• Create detailed documentation of existing business processes, including workflows, system interactions, and KPI
• Develop comprehensive process maps and standard operating procedures (SOPs)

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 years+ of experience in business analysis, process improvement, or project management.
• Experience in leading successful business transformation projects.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.
• Familiarity with change management principles
• Proficient in using project management tools, data analytics software, and other relevant technologies.
• Project Management Professional (PMP) or equivalent certification is desirable.

Company Reg No.: 201131609D | License No.: 11C4684 | Angel Chan

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Application Support Analyst

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exhibit good verbal and writing communication skills for efficient and smooth interaction with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as data warehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

• Education Bachelor or better – Computer Science or related field, coupe with relevant industry certification, will be advantage.
• This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Adressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

• Possesses strong analytical, logical and problem solving skills
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical users.
• Possesses strong written and verbal communication skills in English.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Additional certification in ITIL, Cybersecurity
• Programming or scripting skills for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

⇒ Role Summary

We are looking for a Business Analyst for the Casino Cashiering team.

⇒ Main Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Assist in supporting multiple applications systems and platforms.
• Adhere to company, project and support standards and guidelines.

⇒ Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• At least 5 years working experience in delivering and supporting IT applications.
• Strong analytical, problem solving skills and attention to detail.
• Strong written and verbal communication with emphasis in technical writing skills.
• Keen appreciation of business needs and strong interest in business processes and process re-engineering.
• Basic knowledge of SQL and writing SQL queries.

As a Cegid Support Specialist in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

Role Description

• Participate in APAC POS projects, roll-outs including localizations and support.
• Participate in the collection and analysis of the business needs of different stakeholders, write the functional and technical specifications, realize the configuration of the solution, participate in the test strategy, write and carry out the functional tests.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L1/L2 support team, by finding root cause and solutions or workaround.
• Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel services, regulatory evolutions, integration with other applications).
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Change management: set up, realize and animate training plans, provide assistance to users
• Level 2.5 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose workarounds and implement the corrective action plan
• Support Customer or L1/L2 team to enrich the existing procedure, process and SOP documents.

Profile

• Minimum Diploma or Bachelors in Information Technology , Computer Science/and Engineering
• Minimum 9-11 years of experience in Cegid Development, Support and Manintenance, in the world of retail / luxury, and point of sale management solutions (Cegid, Retail Pro, Ivend, …).
• Minimum of 8 years experience in project roll-outs in Asia including several financial localization knowledge.
• Technical knowledge in databases (Oracle, SQL, PL / SQL), and in the field of ERP is mandatory
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Good command over English and Mandarin.
• Open to travelling to Europe and South East Asia.

Key Responsibilities:

• Lead data analysis projects from start to finish, including defining project scope, collecting and analyzing data, and presenting findings to stakeholders

• Collaborate with business partners to understand their data needs and provide recommendations and solutions

• Develop and maintain dashboards, reports, and visualizations to communicate findings to stakeholders

• Conduct advanced statistical analysis and modeling to identify trends, patterns, and insights

• Mentor and train junior analysts, providing guidance and support to help them develop their skills

• Continuously monitor and review data quality to ensure accurate and consistent results

Requirements:

• Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field

• At least 6 years of experience in a data analyst role, with a strong focus on data analysis, interpretation, and visualization

• Proficiency in SQL and experience with statistical analysis and data visualization tools such as Python, R, Tableau, or Power BI

• Strong analytical, critical thinking, and problem-solving skills

• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams

• Proven track record of delivering high-quality results in a fast-paced environment

• Experience in leading projects and mentoring junior analysts

Please note: Only shortlisted candidates will be contacted

EA Registration No. R1871815 (Saravanan)

EA License No. 01C4394

**By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.**

Key Responsibilities:

• Conduct complex analyses of business processes, data, and systems to identify opportunities for improvement and provide strategic recommendations

• Lead projects to support business objectives, including project planning, stakeholder management, and ensuring successful project delivery

• Collaborate with cross-functional teams to gather requirements, define business processes, and develop solutions that meet business needs

• Develop and maintain relationships with stakeholders to understand their needs and identify opportunities for improvement

• Stay up-to-date on emerging trends and technologies in the industry and identify opportunities for innovation and improvement

Requirements:

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field

• Minimum of 9 years of experience as a Business Analyst or in a similar role

• Strong analytical skills and experience with complex data analysis and modeling • Excellent communication skills, both verbal and written, with the ability to communicate complex concepts to both technical and non-technical audiences

• Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously

• Strong knowledge of business processes and systems, with experience in process mapping, requirements gathering, and solution design

• Familiarity with Agile methodologies and experience working in an Agile environment is a plus

• Knowledge of data visualization tools and techniques is a plus

Please note: Only shortlisted candidates will be contacted

EA Registration No. R1871815 (Saravanan)

EA License No. 01C4394

**By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.**

As a lead System Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.

Job responsibilities

• You will understand complex application systems and find your way through them to debug a business impacting issue
• You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
• You will lead the planning and execution of system upgrades, migrations and maintenance activities, minimizing downtime and disruption to operations
• You will use continuous delivery practices to evolve and support high-quality software, and bring value to end customers as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
• You will efficiently use DevOps tools and practices to deploy and run software
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills
• You will apply the latest technology thinking from our Technology Radar to solve client problems

Job qualifications

Technical skills

• You have experience working in languages such as Java or .Net and a good understanding of a scripting language such as Python or Powershell
• You have a good understanding of cloud platforms such as AWS, Azure or GCP
• You have experience working with application monitoring tools such as DataDog, Prometheus or Grafana, understand the different metrics that go with it and are able to generate reports and take corrective actions
• You have experience working with a relational or non-relational database
• You have experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite or Azure pipelines
• You must possess strong debugging and triaging skills to troubleshoot code effectively
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested
• You can conduct system performance analysis, identify bottlenecks and implement optimization strategies to enhance system efficiency
• You can do predictive analysis and come up with proactive identification of issues working with development teams
• You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless

Professional skills

• You enjoy influencing others and always advocate for technical excellence while being open to change, when needed
• You have good communication and articulation skills
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives
• You can influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc. and are able to communicate with detail to justify such changes
• You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting
• You advocate for security best practices and implementation of the same
• You are comfortable with Agile methods, such as Scrum or Kanban
• You are willing to be part of a rotation- and need-based 24x7 available team and are able to handle multiple engagements

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

About the company

DWS is a young innovative company, specialized in the personalization of products in the Luxury sector. Thanks to its expertise in laser-material interaction and its know-how in laser engraving, DWS has developed a range of laser engraving machines unique in the world, which meet the challenges of personalization in boutiques and e-commerce of the major Perfumery Houses, Cosmetics, Wines & Spirits, Leather Goods, etc.

DWS global presence: France, Europe, Asia, USA, Middle East. The team is young and dynamic, and carries values such as craftsmanship, excellence, team spirit, aesthetics, audacity and sustainability. Currently experiencing strong growth, DWS is recruiting for several positions and offering great prospects for development.

Job description

We are looking for an IT Support & Customer Success Coordinator for our Singapore subsidiary, to provide excellent technical support and customer service to our clients. In a very dynamic and innovative environment, you will be able to work with the latest technologies, learn and propose ideas to improve the customer service quality of the company.

· Handling client queries

· Conduct basic IT troubleshooting

· Provide solutions to clients according to company protocols

· Report and keep records of all customer service activities

· Provide trainings to clients

· Produce customer service related documents and materials

· Conduct regular survey to monitor client satisfaction

· Work along with the General Manager to achieve client satisfaction KPIs

· Occasional field service at clients’ shops

· Occasional travels required

Profile required

· University degree holder in Information Technology or Business related disciplines

· 1-2 years of customer experience will be appreciated

· A good sense of customer relations

· Team player and open attitude to learn new things

· Fluent in both written and spoken English. Knowledge of Mandarin will be an advantage

· Position based in Singapore

· No work permits can be provided with this opening

Full time

Fresh / Entry level

Customer Service, Information Technology

Application to be sent to [email protected]