Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Required experience: 10+ Years

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Required experience: 10+ Years

Skills: Informatica 10/ 9.5/8.6/7.x (PowerCenter), Data Stage 8.1, Talend 5.0.2, Attunity, Golden Gate, SAP Business Objects, Power BI, ERWIN and SSIS, Oracle11g, Teradata, Hadoop, Hive, Sqoop and Flume, Windows, UNIX, and Linux

Salary: SGD 11,000 pm to SGD 12,500pm

Requirement details:

· Degree in Information Technology or relevant

· Must have experience n ETL Architecture, Development, Enhancement, Maintenance, Data Modelling and BI Reporting including Business & System Requirement Gathering of Enterprise Data Warehouses

· Sound knowledge on Investment Banking & Retail Banking Business, Financial concepts, Products & Services. Regulatory & Compliance, Risk Management, Business Intelligence, MIS, Data Lake (ODS), Data Warehouse / Marts, Modelling & Mapping, Governance, Privacy policies and FSLDM

· Ability to perform independent analysis, ask focused questions and rapidly gain in-depth understanding on various business requirements and deliver necessary solution using multiple technologies, straddling the line between IT and Business to help bridge the gap and improve efficiency.

· Experienced in project management, planning, resourcing, outsourcing, vendor negotiations & management, budgeting and implementing projects ensuring consistency with global strategy, goals, commitments, governance and controls using Waterfall and Agile model.

· Expert in SQL (Teradata, SQL Server, Oracle), ETL Tools (Informatica, Datastage, SSIS), BI Reporting tools (Cognos, Power BI, SSAS)

· Efficient in performing in-depth data analysis using SQL and tools with strong analytical, problem solving and critical thinking skills.

· Good understanding of business process, studying and analysing workflow to design solutions (As-Is and To-Be Analysis); conducting gap & impact analysis, assess scope of studies and suggesting the most suited solution.

· An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team

APEX Exchange is an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits for Publicis Media Clients. These opportunities take many forms, such as inventory discounts, guaranteed outcome buying models, and bespoke packages, but ultimately always answer a strategic or business challenge that our Clients are facing.

We work closely with our media partners to identify these opportunities, and then take on a principle investment position in order to make them come to life on behalf of our Clients.

APEX is one of the fastest growing global solutions, with teams across the Americas, Europe, and Asia Pacific, and is at the heart of Publicis Media’s value proposition for Clients.

In Asia Pacific specifically, Singapore is one of four APEX hubs, alongside China, Australia, and India.

Description:

As an Analyst, you will play a critical role in supporting our software systems and data analysis efforts. You will work closely with various teams to develop software solutions, analyze data, and help optimize our processes. Your technical skills, analytical mindset, and Salesforce knowledge will contribute to the overall success of our projects.

Key Responsibilities:

• Assist in the design, development and testing of software applications.
• Collaborate with senior developers to maintain and improve existing codebases.
• Participate in code reviews and contribute to software documentation.
• Troubleshoot and resolve software issues.
• Collect, process, and analyze data from various sources to support business decisions.
• Develop and maintain dashboards and reports to visualize data insights.
• Assist in the creation of data models and predictive analytics.
• Utilize Salesforce for data management, reporting, and analytics.
• Assist in the integration of Salesforce with other systems and applications.
• Provide support and training to team members on Salesforce functionalities.

Leesonmech Singapore Pte Ltd is one of the largest stockist for distribution of valves, pumps, instrumentation, control and safety products with our regional presence in Singapore, Malaysia (East & West), The Philippines, Indonesia, Thailand, Papua New Guinea and Ivory Coast.

We are committed to offer the highest quality products that meet the various requirements of our clients and the industries and strives to provide high quality after sales services and products to meet the clients’ needs as well as contributing to the development of the industry.

As we seek to constantly grow and expand our company and outreach to global clients, we are actively expanding our team and have immediate vacancies for motivated individuals to join our team.

Job Description: Sales Coordinator / Sales Support (Indoor)

The sales coordinator plays an important role in the sales team to support basic sales functions in our Singapore office such as:

1) Handling sales enquiries;

2) Preparing quotations;

3) Order processing;

4) Coordinate with operations team;

5) Support project team for project sales

Pre-requisites / skillsets / Qualifications:

1) Multitasking and Time-management skills

2) Proactive & Positive mindset

3) Effective communication skills

4) Experience in sales / administrative roles would be an added advantage

5) Basic computer / MS office literacy

6) Attained GCE 'O' Levels and above, however, we may consider N-level qualifications with relevant experience.

7) This job requires proficiency in English and Mandarin (Spoken and Written).

Other Information:

Location: West Area near Jurong East MRT

Working hours: Monday to Friday 8.30am to 5.30pm, with alternate Saturday 8:30am to 12 noon.

Salary will commensurate with experiences and suitability

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

As an Operational Risk Analyst, you will be involved in supporting the risk operations by constantly monitoring risk indicators across large datasets and providing timely response for any risk related escalations. The efforts you provide will contribute towards optimizing fraud detection processes and creating business value by enabling trust for our clients. Responsibilities include: 

• Monitor any new or existing implementations and/or deployments relating to risk, keeping up to date with the latest metrics of our clients and their respective potential fraud trends and analyses. 
• Timely response to alerts for any risk related escalations. 
• Support any investigations on potential issues such as changes to clients’ metrics (e.g., sudden dip or spike). 
• Manage various programs in reducing overall risk to platform and follow-through on action items with respective stakeholders.
• Collaborate with process owners to ensure proper documentation of policies and procedures applicable to the key controls of significant business processes.
• Review potential gaps and areas for improvement from policy development to enforcement execution.
• Propose improvements to existing controls and new mechanisms to deal with emerging risks.

• 1 – 3 years of experience as a hands-on analyst with risk knowledge
• Minimum Bachelor’s Degree in Business Administration, Statistics, Mathematics, or other related fields
• Meticulous and exhibit great time management skills
• Possess strong communications skills
• Ability to take initiative in a fast-moving and dynamic environments, and take timely actions to prevent risk of fraud
• Experience in using business intelligence tools such as Microsoft Excel

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

Job Descriptions

• He/she shall be responsible in answering customer calls within 3 rings, prepare and process of enquires within 24 hours, quotations according to customers’ requirements within 48 hours, follow up on quotation and order processing
• He/she is authorized to monitor, approve and undersign all quotations that have a value amount of not more than S$5,000 or equivalent. If the quotation value exceeds more than S$5,000 and S$20,000 or equivalent, approval is required by SSE and GM respectively.
• He/she shall assist customer in sourcing of other customized products not listed in our product range.
• He/she shall ensure orders are processed and delivery schedule meeting customer’s requirements.
• He/she is responsible to provide customer with pre and post sales technical support.
• He/she need to achieve sales target set.
• He/she shall be responsible to develop new accounts & maintain designated accounts assigned.
• He/she is responsible for backing up the SSE during his/her absence or whenever necessary/require.
• He/she shall be assisting marketing actions plans such as control and distribution of catalogues, updating of customers’ profiles, informing customers of new products, etc.
• He/she is responsible to generate sales reports as and when assigned by the SSE/GM.
• He/she is to perform work related duties assigned by immediate superior/ management from time to time.
• He/she may need to meet customers in person on an as-needed basis.

Requirements

• ITE or above qualification in Mechanical Engineering
• Basic digital marketing knowledge will be an advantage
• Good communication skill and ability to communicate mechanical concepts clearly and effectively

Purpose

To provide an effective testing and analytical service to the plant ensuring that products manufactured are tested to specification on time and plant quality and safety goals are met. Ensure that all raw material, in-process and finished product testing and method transfer testing is carried out per schedule and per GMP. Ensure that records are maintained to appropriate requirements.

• Perform biochemistry, analytical and raw material of in-process and marketed products for lot release in accordance with quality standards and procedures.
• Responsible for housekeeping duties in the lab. Perform Quality Tag Out for laboratory equipment such as freezer, water bath and etc.
• Support laboratory operations including but not limited to method transfer, equipment qualification, calibration, cleaning and maintenance, purchase and receipt of reagents and consumables, waste management, reagent and media preparation, critical reagent management and document management.
• Review lot release data, identify testing discrepancies and participate in laboratory investigations.
• Participate in inspection and ensure that the laboratory and documents are in a constant state of regulatory compliance and inspection readiness.
• To assist in writing SOP documents, Change plan or change records (document revisions) supporting continuous improvement of test procedures and assay sheet design.
• To carry out completion and review of GMP Documentation of data sheets or LIMS software.
• To carry out QC sample receipt, assay and release procedures.
• Support Audit preparation and any audit related activity.
• Reading and understanding the test procedure and the requirements per USP, JP and EP.
• Require to perform 12 hours shift work.

Qualification and experience

• Bachelor of Science majoring in Chemistry, Biochemistry or related scientific degree.
• More than 2 years relevant experience, preferably in the bio-pharmaceutical / Pharmaceutical industry.
• Good working knowledge of cGMP and regulatory requirements related to Quality is preferred.
• Problem-solving and troubleshooting skills.
• Highly motivated and independent.
• Possess good interpersonal and communication skills.
• Knowledge of cGLP / cGMP, FDA, EMA and ICH guidance’s and industry standards for analytical development and characterization.

NBCUniversal's Audience Insights & Analytics department in APAC powers the Global Networks, Direct-to-Consumer, and TV Distribution (TVD) content licensing businesses with insights and strategic analysis. As an Analyst, you'll be responsible for tracking content performance, preparing cross-platform reports, gathering market-based intelligence and commercial support, contributing directly to our success in the region.

KEY RESPONSIBILITES

• Cross-Platform Insights: Dive deep into audience data across linear and digital platforms throughout APAC, leveraging software like iTVR, Fusion, and Arianna to uncover insights.
• Market Intelligence: Gather research and intelligence on the competitive landscape and programming trends in designated markets, providing valuable strategic guidance.
• Data Management: Ensure incoming third-party data is free of inconsistencies, is organized and streamlined and structured in the most efficient way possible
• Data Interpretation: Use the power of data to interpret audience behaviors, derive strategic insights, and ideate on potential strategies.
• Compelling Storytelling: Craft engaging, data-driven sales collateral and presentations that support both TVD and Networks, captivating internal and external stakeholders alike.
• Process Optimization: Drive innovation by automating and simplifying our internal report generation process to maximize efficiency.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants), and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

We are looking for a talented individual to join the regional South East Asia VCA team, a geographic cluster of Indonesia, Philippines, Vietnam, Myanmar, and Cambodia (IPVMC) markets. The team provides a comprehensive range of consulting services and solutions to clients in the regional South East Asia cluster, addressing unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

The successful candidate will be involved in, or leading client consulting engagements within the seller client vertical of merchants, acquirers and fintechs for regional South East Asia. The candidate will report to the Director, Seller Vertical Lead, Regional South East Asia.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable clients to win more business, you should apply.

What an Analyst does at Visa:

As a VCA Analyst, you will be leading or working on VCA engagements in the regional cluster. In this role, you are expected to:

• Use Visa and external data to analyze client needs and identify opportunities for consulting assignments with Visa’s key clients.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate, and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, supervising external consultants, and project delivery).
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients’ payment business through portfolio management and segment expansion

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to our clients. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office on Tuesdays, Wednesdays, and Thursdays each week, with a general guidepost of being in the office 50% or more of the time based on business needs.

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

Responsibilities

• From abstract product vision all the way to detailed functional requirements, system integration, and business processes required to support them.
• Translate the high-level product vision and initiatives into tangible, detailed requirements for developers. This can be in the form of technical documentation, systems integration documentation, API specifications, data models, architecture diagrams, process flows, or functional specifications.
• Support developers and testers by providing the first level of clarifications during development and testing.
• Define detailed user stories based on business requirements. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.
• Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders to get detailed requirements and ensure that they are met through proposed solutions.
• Create and extend existing technical documentation to describe the infrastructure, security,functions of the system.

Requirements:

• Strong API experience with hands on dev exp in Java
• Experience in Data Modelling and DB design (Oracle, MS SQL Server and Postgres )
• Ability to translate high-level requirements into detailed documentation within the organisation’s context.
• Familiarity with Visual studio and Swagger plugin to create YAML files.
• Ability to evaluate and analyse existing business processes and uncover areas for improvements.
• Ability to envision and design end to end business processes while keeping an eye on the details.
• Ability to gather critical information from meetings with various stakeholders and produce useful documentation.
• Ability to communicate and clarify requirements with developers and identify and clearly document dependencies.
• Mandatory experience in SAP BOBJ Business Intelligence reporting tools.
• Experience in: Salesforce, MS PowerApps, MySQL, MongoDB, MariaDB, Crystal Reports, Swagger, JMeter, Payment Gateways (e.g., Cybersource), Microservices, Message Brokers (e.g., RabbitMQ & Apache Kafka) and Integration Tools (e.g., SAP PO, Salesforce Data Loader, MuleSoft)

• Experienced IT Business Analyst (>10 years) with a strong track record of IT project delivery for Financial Accounting.
• Requirement Gathering: Hands on experience writing business requirements in the form of user stories, ability to transform functional requirements from Finance stakeholders to technical solutions for developers to work on.
• Solution Design: Work closely with the IT development team to design innovative solutions that meet business needs and align with architecture principles.
• Documentation: Prepare detailed business requirements documents, functional specifications to guide the development and implementation of IT solutions.
• Testing and Quality Assurance: Develop test plans, conduct user acceptance testing (UAT), and ensure that IT solutions meet quality standards and business requirements. Work closely with QA team to provide requirements for automated testing.
• Stakeholder Communication: Serve as a liaison between business stakeholders and the IT team, ensuring clear communication and alignment throughout the project lifecycles. Work closely with the Program Management team to ensure deadlines are adhered and issues escalated in a timely manner.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Finance or Accounting.
• Proven experience as a Business Analyst in an IT environment, with a strong understanding of software development lifecycle (SDLC) methodologies.
• Strong analytical skills with the ability to gather, analyze and interpret data from various sources.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Solid understanding of software development methodologies and tools such Azure DevOps and Jira is a plus
• Knowledge in physical and financial commodities trading for metals is of advantage but at least understanding the trade life cycle for: oil, ags, liquids, gas, or power
• Proven record of implementing systems like: Allegro, Aspect, Openlink, RightAngle or Triple Point (CXL) 
• Solid understanding of interface design and mapping processes between systems

POSITION OBJECTIVES :

- Provide support and implementation of Information Technology to achieve higher efficiency in time, cost and quality of the current business process

- Design and develop innovative and creative solutions to improve business processes through implementation of Information Technology to achieve higher efficiency in time, cost and quality

ROLE AND RESPONSIBILITIES:

STRATEGY AND PLANNING:

- Plan and prioritize the project training & implementation

- Prepare delivery project schedule

- Plan and prioritize the requirement

- Prepare development project schedule

- Monitoring projects timeline

OPERATIONAL

- Provide support service

- Deliver training & implementation

- Develop the requested system and ensure the development on time with expected quality

- Identify and diagnose the inefficiency in Business Process and Reporting Preparation

- Do Progress Review Meeting periodically

REPORT AND ADMINISTRATION:

- Create Programming Specification

- Create User Guidance

- Create Business Blueprint

- Create Individual Timesheet

• Experienced IT Business Analyst (>10 years) with a strong track record of IT project delivery for Financial Accounting.
• Requirement Gathering: Hands on experience writing business requirements in the form of user stories, ability to transform functional requirements from Finance stakeholders to technical solutions for developers to work on.
• Solution Design: Work closely with the IT development team to design innovative solutions that meet business needs and align with architecture principles.
• Documentation: Prepare detailed business requirements documents, functional specifications to guide the development and implementation of IT solutions.
• Testing and Quality Assurance: Develop test plans, conduct user acceptance testing (UAT), and ensure that IT solutions meet quality standards and business requirements. Work closely with QA team to provide requirements for automated testing.
• Stakeholder Communication: Serve as a liaison between business stakeholders and the IT team, ensuring clear communication and alignment throughout the project lifecycles. Work closely with the Program Management team to ensure deadlines are adhered and issues escalated in a timely manner.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Finance or Accounting.
• Proven experience as a Business Analyst in an IT environment, with a strong understanding of software development lifecycle (SDLC) methodologies.
• Strong analytical skills with the ability to gather, analyze and interpret data from various sources.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Solid understanding of software development methodologies and tools such Azure DevOps and Jira is a plus
• Knowledge in physical and financial commodities trading for metals is of advantage but at least understanding the trade life cycle for: oil, ags, liquids, gas, or power
• Proven record of implementing systems like: Allegro, Aspect, Openlink, RightAngle or Triple Point (CXL) 
• Solid understanding of interface design and mapping processes between systems

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

As a Cybersecurity Risk Analyst specializing in Penetration Testing, you will be at the forefront of identifying and mitigating security vulnerabilities. Your expertise will play a critical role in safeguarding our clients' sensitive data and maintaining their trust in our services.

Key Responsibilities:

• Conduct comprehensive penetration tests on networks, web applications, and other IT systems to identify security weaknesses.

• Analyze and assess potential security threats, vulnerabilities, and risks, providing detailed reports and remediation recommendations.

• Collaborate with IT and development teams to implement security measures and best practices.

• Monitor and respond to security incidents, performing root cause analysis and forensic investigations.

• Stay updated with the latest cybersecurity trends, tools, and techniques to continuously enhance our security posture.

• Develop and maintain security policies, procedures, and guidelines to ensure compliance with industry standards and regulations.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Cybersecurity, or a related field.

• Minimum of 3-5 years of experience in cybersecurity, with a strong focus on penetration testing. Overall 5-7 years in IT industry.

• Proficiency in using penetration testing tools and methodologies (e.g., Metasploit, Burp Suite, Nmap).

• Strong understanding of network protocols, operating systems, and security architectures.

• Relevant certifications such as CEH, OSCP, CISSP, or GPEN, CPENT are highly desirable.

• Excellent problem-solving skills and the ability to work independently and as part of a team.

• Strong communication skills to effectively convey technical information to non-technical stakeholders.

Primary Objectives;

Custodian and system expert who can advise, analyze, plan, implement, maintain, support (and retire/refresh where required) all locally hosted (On premise, Cloud) data related platforms inclusive of data lakes, data warehouses, data marts, ETL, reporting, dash boarding and analytics:

Common to all Senior Analyst

• Maintain and ensure data platforms running in production are kept running and supported in a healthy state;
• Analyze and recommend new application and platform acquisitions to meet evolving Singapore Operation’s needs based on capturing and documenting business requirements elicited from business stakeholders
• Where the data platforms are in-house developed do the required coding and development, otherwise engage with 3rd party vendor to get enhancements developed and then deploy into test and prod when ready
• Ensure IT is operated in a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence). – Application and Platforms
• Ensure IT assets are protected and secure – Applications and Platforms
• Assist in annual budgeting – Applications and Platforms
• Be a key stakeholder and technology partner on the bank Digital journey.
• Foster and champion bank PRIDE values within the technology department and imbue the department with a culture of teamwork, innovation, discipline, resiliency and dedication to how work is approached.
• Where vendor based solution approach adopted and/or outsourced approach, arrange due diligence and assessment from technology perspective on behalf of users.
• Provide day-to-day support to business users on any data platform related system issues or constraints
• Ensure assigned application deployments running on bank managed environments are properly QA and meet conditions. 
• Co-ordinate the setup and manage test environments to ensure business can do their enhancements and new projects testing.

Specific to Enterprise data platform and datamarts

• Enterprise Data Platform and Datamarts: Next Generation Cloud Data lake platform, theme specific cloud data marts, on premise legacy data warehouse system, on premise staging database, custom developed ETL

Key Responsibilities;

Strategy, Planning, Mgmt. Reporting

• Provide expert advice and support to technology management in the area of expertise

• Contribute in the formulation a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements
• Keep abreast of developments and innovations in the FI IT landscape
• Provide mentorship, support and guidance to colleagues, share information and facilitate problem solving

• Contribute in the yearly budgeting for IT expenditures and investments.

IT Operations

• Ensure data platforms running in production are healthy and functioning per expected.

• Ensure prompt and efficient provision of IT support based on assigned area of expertise (includes request from Data center operations team)

• Oversee contingency plans and ensure their adequacy

• Ensure IT assets are protected and secure

• Maintain and ensure timely renewal of digital certificates and proper lodgment with IT security team.

• Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components:

1. Administrative Accounts – All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1
2. Patching – Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2
3. Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3
4. Network Perimeter Defense – Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4

• Malware – IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5
• Multi-factor Authentication – MFA, where applicable implement MFA of administrative and internet accounts with access to customer information using PAM per MAS notice 655 point 4.6
• Logging and Monitoring – Security, Capacity, Downtime, Audit
• Capacity Mgmt. – Pre-emptive monitoring (via monitoring), planning and execution of capacity upgrades as needed
• EOL/EOS Upgrades – Per group guidelines. Track and execute upgrades and/or do risk assessment and deviation approval.
• Housekeeping – scripted clean-ups and truncations of logs and temp files after necessary archives executed
• Backups – Required backup strategy per backup guidelines operationalized to central Backup Platform. Recurring scheduled backup validation activities scheduled and performed ongoing to ensure backups working per need.

• Work with system stakeholders to ensure proper classification of system criticality and ensure design and architecture can meet the assessed criticality needs:
  • MAS 644 defined Critical system – Ensure DR setup and working and can achieve RTO within 4 hours, RPO within 2 hours and maximum unplanned downtime of not more than 4 hours per rolling 12 months;
  • MAS 644 defined non-critical system – Ensure HA/DR per stakeholder requirement.
• BCM related activity planning and execution
• Review and Approve/Reject production change requests as part of TCAB committee
• Raise CAB CR as necessary
• Cutover related planning and execution
• Ensure and maintain adequate test environments in good working order to support enhancements and new projects;
• Adhere to SDLC for both in-house and 3rd party solution platforms.
• Take BAU day 2 operational ownership in terms of maintenance, support and minor enhancement ownership of new systems and/or major enhancements delivered by the Digital Delivery and DevOps team
• Track IT related spend against budget.
• Write Memos to authorize procurements
• Write Memos to get deviation approvals where required.

Application and Systems Development / New Platform Acquisition

• Lead in the requirements gathering and documentation, design and where in-house the coding, test support and implementation of new systems or enhancements of existing systems:
  • Analyze, design, document and develop technical solutions according to business requirements (or in case of off the shelf, co-ordinate with 3rd party vendor)
  • Provide accurate, complete and up to date system documentation
  • Provide training to users to ensure correct usage and proper adoption upon rollout
  • Oversee the QA of software implementation
  • Oversee the deployment and implementation of applications to run on Cloud for existing systems based on end-user needs and business rationale.
  • Assist team lead to write and table committee papers as required to get new systems and/or platforms, or major refreshes approved.
  • Write Memos to authorize procurements
  • Write Memos to get deviation approvals where required
  • Work together with Digital Delivery and DevOps team to support digital and cloud initiatives in terms of initial advisory and then follow-on necessary analysis and co- ordination/implementation related to integration requirements and enhancement required to existing data platforms to enable the digital initiative.
  • Work with Digital Delivery and DevOps team to support migration of workloads running on- premises to Cloud.

Regulatory and Procedural Expertise

• Keep up to date and refreshed on required reading related to guiding how IT must be run in a regulated Financial institution. Minimum read list:
  • MAS Technology Risk Management Guidelines (TRMG)
  • MAS Notice 644 – Technology Risk Management.
  • MAS Notice 655 – Cyber Hygiene
  • MAS Outsourcing Guidelines
  • RHB Group IT Security Guidelines and SG addendum/s
  • SG Patching Guidelines
  • SG Backup Guidelines
  • SG Technology Department Operational Manual (OM)
  • SG IT Standard Operational Procedures (SOP), and System Manuals (SM)
  • SG Procurement Operational Manual (OM)

Other Responsibilities

• Participate in Monthly Technology Department meetings.
• Participate in regular Team meeting.
• Use Department issue and work tracking platform.
• Maintain and keep up to date team knowledge base and assist in updating team document assets such as system manual / standard operating procedures (SOP), and operations manuals

Are you eager to kick-start your career in a dynamic and innovative environment? We are looking for an enthusiastic Laboratory Analyst to join our client’s Quality Assurance (QA) Section. This entry-level position is perfect for individuals with a degree or diploma in chemistry or chemical process technology who are ready to make a significant impact in a leading MNC chemical company.

Why Join Our Client?

• Rewards: Enjoy AWS (Annual Wage Supplement) and Variable Bonus in addition to your salary.
• Location: Jurong Island, with convenient company transport pick-up at designated points.
• Work Schedule: Monday to Friday, 8.30 am to 5 pm, with overtime on alternate Saturdays.

Responsibilities:

• Product Testing and Analysis: Perform testing and analysis of semi-finished and finished polyolefin products using sophisticated analytical, processing, and testing equipment.
• Procedure Maintenance: Establish, update, and maintain procedures and quality/safety records to ensure compliance with regulatory standards.
• Equipment Upkeep: Oversee the maintenance of laboratory equipment, perform basic troubleshooting, and work with vendors to diagnose and resolve issues.
• Inventory Management: Monitor stock levels of laboratory supplies and maintain accurate inventory records to ensure smooth operations.
• Collaboration: Work with sales and production teams to assist in troubleshooting and technical investigations.
• Safety and ISO Activities: Participate in laboratory ISO and safety activities, contributing to a safe work environment and compliance with safety and environmental regulations.

Requirements:

• Educational Background: Possess a Degree in Chemistry or a Diploma in Chemical Process Technology 
• Experience: Diploma holder with previous experience in chemical industry is advantageous.
• Skills: A team player with excellent interpersonal skills, initiative, drive, and strong communication abilities (both written and verbal). Capable of working under pressure and maintaining accuracy under tight schedules.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661