SUMMARY

Derivative product expertise, valuation understanding, scripting (Python/Excel), and financial engineering background.

Proven ability to gather, document, and articulate requirements, facilitating stakeholder engagement.

Bridging business and tech, managing UAT, and proposing solutions within banking and market data understanding. Experience in BANKING DOMAIN IS MUST . Good Chinese language skills required

Requirements

• Experience of derivative product characteristic, including structure of products, valuation/pricing information associate with the products

• Knowledge with vanilla product and derivatives and understand the general market practice

• Understand the basic concept of valuation/pricing approach of vanilla and derivatives

• Knowledge in market data

• Experience with scripting language, i.e. Python or Excel Macro

• Master in Financial Engineering, Quantitative Finance or CFA .

Responsibilities

• Principle duties are collecting functional requirements from stakeholders, and able to document and explain the requirements to development and QA team

• Facilitate requirements workshops to engage the various stakeholders such as Front Office, Middle Office, Finance users to elicit and validate business requirements.

• Lead and manage issues during UAT/Sprints, and ensure all requirements have proper traceability.

• Leverage the subject matter experts in Technology & Operations in delivery of structured and well-thought through solutions.

• Become an effective “bridge” between business users and technology.

• Good team player with strong interpersonal skills.

• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Summary:

The PMO Analyst / Project Analyst is an Associate level job function. The main intent of such a function is to support the Project and Program Managers in deliver on their commitments. On day-to-day bases, the Project or Program Manager shall provide instructions about the deliverable expected of them. Being timely and accurate is a critical success factor for this job function. Their performance shall be measured by their effectiveness in the following the Roles and Responsibilities mentioned below.

Roles and Responsibilities:

The main responsibilities of the candidate are:
Adhere to company's Core Values at all times.
Support Program Lead in providing oversight of the purpose, status, project financials, risks and issues across projects and coordinate decision-making at Program level to ensure that Program goals are properly monitored.
Perform Project Document control and management, follow-up sign off for all deliverables, Cost control and finance reporting.
Perform project reviews and audits, organize project meetings, Arrange and Assist with logistics for various project activities.
Ensure the SDLC adherence and monitor the implementation within the project, assist PM in preparing various governance forums presentations.
Perform all the management reporting and responsible for collating reports for senior IT management.
Support the project team with various procurement related activities such as getting quotes from vendors, raise purchase requests, process invoices, and facilitate payment in consultation with the Project or Program Manager.
Capture meeting minutes and distribute as per project communication needs

Requirements:

2 - 5 years’ experience in a similar position
Able to work independently with minimum supervision
Understanding of IT project SDLC and agile methodology
Understanding of IT project financials
Proficient in Microsoft Excel such a pivot table, functions & formulas

Intro:

The Capital Markets team in APAC provide corporate administration, private trustee and agency and specialised outsourcing services to some of the world’s biggest investment banks, private equity firms, alternative finance lenders, fund managers, borrowers, and capital markets participants across the full range of asset classes.

Some of the things you’ll be doing:

• Input and process of approved Client Payments – Daily/weekly payments and ad-hoc urgent payments.
• Create Payment Procedures for new clients and banking platforms as they arise.
• IPD and Waterfall Calculations – developing and maintaining waterfall/IPD reporting through lifecycle of transaction.
• Ensure all deliverable deadlines are completed in a timely manner regarding the quarterly IPD's for Clients.
• Maintain a good relationship with clients, suppliers, arrangers, colleagues and banks.
• New client on-boarding - ensure that when an agreed payments process is in place for new and existing clients, that it is always followed and adhered to.
• Managing and monitoring cash positions of client of bank accounts across multiple jurisdictions and on multiple platforms.
• Management and prioritisation of teamwork flow and deliverables
• Assisting in the provision of client due diligence and anti-money laundering requirements both when onboarding new clients/transactions and adhoc.
• Liaison with other in-house departments and external clients to ensure accurate and timely settlement of all transactions.
• Actively contributing to process improvements within the team & to a positive office environment.

What technical skills, experience, and qualifications do you need?

• Ideally 3+ years in a Banking/Financial services Industry
• General banking skills are essential, as is the ability to recognise key issues in relation to our clients’ activities
• The successful candidate should have strong communications and organisational skills, along with an ability to think on their feet and to work in a resourceful manner. They should be capable of working on their own initiative but also work well in a team & be comfortable delegating to and managing workflow of colleagues as required.
• Strong Relationship Management skills
• An enthusiastic, helpful nature and a flexible attitude will contribute to the success of the candidate.

About us – why work with us

We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. We have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business®.

Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. Intertrust Group, a CSC company, is an equal opportunity employer.

Intertrust Group is a great place to work with smart and dedicated people. We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.

Careers |Intertrust Group, a CSC company (intertrustgroup.com) Visit our careers site to learn more about our commitment to our clients, communities, and each other.

What we offer you

Working at Intertrust means entering a dynamic, international and growth-oriented company. We provide you with outstanding opportunities for your professional and personal development through our local and global Intertrust Academies. Our International Mobility program enables talented employees to gain working experience abroad. We offer a competitive salary and benefits, commensurate with your qualifications and experience.

Apply Now

Interested? We’d love to hear from you! Please submit your CV and optional cover letter. For more information about this position, please contact HR Department via [email protected]

Job Summary:

Divisional Risk and Control is responsible for non-financial risk and control management for the relevant operating Division or Infrastructure function or Dedicated Central Control Unit for the bank.

Work includes:

• Defining the risk management framework
• Developing process and procedures to report on, manage, and mitigate risks to acceptable levels
• Maintaining operational control and discipline across the organizational unit
• Ensuring that business is conducted in accordance with applicable laws, regulations and in adherence to the bank's internal policies
• Providing thought-leadership around business specific risk taxonomies, assessment methodologies, process and control implementation
• Developing, tailoring and testing the control infrastructure for the business
• Communicating regulatory development and implications to the business
• Executing certain risk-related processes and draft first like risk procedures (e.g. product reviews, issue capture, regulatory change management, vendor management etc.)
• Managing Risk and Compliance data and information for both first and second lines
• Coordinating execution of risk and control self-assessment (RCSA) process
• Driving messaging and information from second line to first line (e.g., policies, procedures, training)
• Providing a consolidated view of non-financial risks
• Developing a positive risk culture, whilst assuring strategy alignment among various organizational levels

Requirement:

• Technological/ operational risk and control experience
• 2-3 of relevant risk management experience in banking
• Proficient on Microsoft office

This will be a 12-month contractual position.

Responsibilities:

• Work with partners to identify and resolve security weaknesses in the environments which could pose risk to the company.
• Fix detected vulnerabilities to maintain a high-security standard.
• Work closely with teams of engineers chartered with building, scaling, deploying and maintaining manufacturing infrastructure, application services, data and logging pipelines
• Monitor, analyze and investigate all related security alerts in the environment to identify the root cause.
• Conducting security audits & assessments for cloud & manufacturing environments.
• Operational support to security related requests and projects implementations.
• Enhance the security posture of manufacturing infrastructure on site, at third party sites, and in cloud environments.

Requirements:

• Experience conducting security audits & assessments for cloud & manufacturing environments.
• Experience working with Qualys, Microsoft Defender for Endpoint or other endpoint security and vulnerability scanning solutions.
• Experience with analyzing and investigating security alerts or breaches to identify the root cause.
• Experience with identity and access management, including monitoring for abuse of permissions by authorized system users
• Experience with verifying the security of third-party vendors and collaborating with them to meet security requirements.
• 4 to 6+ years of hands-on experience in at least one of the following areas in large production environments:
• Security hardening and monitoring of Linux or Windows/AD systems and associated services and applications.
• Configuration management tools including Terraform, Ansible, Chef.
• Experience working with aws cloud platforms is highly desired.
• Experience using platforms and tools like MDE, Wazuh, Osquery, Wireshark, Zeek, Suricata.
• Knowledge of the following areas
• TCP/IP network fundamentals and common network services.
• Experience in analyzing a wide variety of network and host security logs to detect and resolve security issues
• Applied cryptography including PKI, SSL, and key management

We are looking for a Helpdesk Support IT Executive (Contract) to support our IT department due to operational expansion and upgrading works. The successful person shall be offered good opportunity to work alongside with experienced Manager and support the regional offices, and expose to different IT work scope enhancing learning journey. Beside general day-to-day helpdesk support, the support person shall either be guided or work under supervision to provide but not limiting to: -

Key job responsibilities: -

• Provide level 1 /2 support, maintenance and resolution of hardware and software issues related to end-user computer and other associated peripherial including network issues
• Liaison with the IT Manager, vendor and other support to resolve problems in rolling out new initiatives and application
• Support, review and communicate with end-users on the implementation of IT governance framework, policies, systems and infrastructure to ensure compliance and alignment with policies and guidelines
• Install and configure computer hardwork, software, systems, networks, printers, etc.
• Monitor and maintain computer systems and networks
• Response timely to service issues and request
• Setting up new accounts for new users

Job requirements

• Minimum Diploma /tertiary education in any IT discipline, computer engineering or related IT field
• Minimum of not less than two (2) years relevant working experiences
• Good problem-solving skills
• Good written and communication skills
• Ability to analysis raise ticket issue and provide a solution to end-user
• Patience and confident
• Resources, innovative and good at adapting in different working environment
• Must be a team player

Successful candidate can look forward to a worklife balance and friendly working environment. Competitve package will be offered to the right candidate.

Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

· Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.

· Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.

· Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.

· Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.

Qualifications:

· Bachelor's Degree in Engineering, Information Technology, Computer Science, Information Systems, or related disciplines with at least 3-5 years of relevant PMO experience.

· Demonstrated consistent program management skills, including the ability to apply analytical and problem-solving skills, to effectively manage project status.

· Good communication, consultation, negotiation, and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.

· Proven ability to initiate, manage, and report on program activities and identify issues affecting the performance outcomes of the project.

· Ability to think strategically and report effectively.

· Active listening skills with good written and verbal communication skills.

EnviroDynamics Solutions Pte Ltd | EA License No.: 12C6285

Ben Villordon | EA Personnel Reg No.: R23115749

Email : [email protected]

Overview:

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include:

· Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)

· Office 365 applications and Windows 10 operating system support

· Microsoft Active Directory and Office 365 Exchange Online management

· Citrix Cloud/Microsoft Azure VDA/VDI platform management and support

· HP Workstation, HP Thin Client, Lenovo laptop management and support

· Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration

· Mobile device (iOS, Android) support managed through MDM platform (MobileIron)

· Supporting video conferencing systems (Zoom, Neat, Poly)

· Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)

· Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)

· Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk

· Office moves and build outs

· Device inventory and asset management

· Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS:

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

· Minimum 5 years desktop support experience at hedge fund or investment advisor

· Exceptional customer service with strong written and oral communication skills

· Strong drive and passion for technology and self-development

· Strong problem-solving skills, high attention to detail and quick to learn both user and system environments

· Ability to work independently and multi-task

· Keen attention to detail, with commitment to follow through and follow-up

· Extensive understanding of desktop support standards and best practices including related hardware and software

· Experience supporting mobile devices

· Experience supporting remote users and troubleshooting remote VPN/VDI connections

· Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

· Travel may be required across all office locations for coverage and/or initiatives

Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!

Job Summary:

• Multiple Locations
• End User Experience
• L1 Support Experience

Job Responsibilities:

• Desktop support in end user environment
• Provide basic support and troubleshooting to clients, such as password resets, printer.
• Configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution.
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution.
• Support company for project implementation activities.
• Assist in helpdesk support as and when necessary.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course
• Ability to quickly understand technical concepts.
• An excellent problem solver with strong analytical skills
• Excellent end user support and communication skills.
• Able to join in short notice or immediately is an advantage.
• Candidates with more experience will be considered for a more senior role.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)

JOB DESCRIPTION: Learning Support Teacher

Reports to: Division Principal, Head of SWELL

Main Working Relationships: The Learning Support Teacher has a role within whole school initiatives to improve outcomes for students with additional learning and support needs. The Learning Support Teacher is a member of the student support services team and works closely with the school psychologist, counsellors, administration, grade level leads health, and ELL departments.

Main Responsibilities:
To improve the quality of learning outcomes for students by providing teaching and learning best practices within the framework of the school’s Mission, Vision, Core Values, Learning Principles, Culture, and the International Baccalaureate (IB) Programmes.

Required Qualifications:

• BA in relevant field
• Teaching credential
• minimum 2 years experience as a full time teacher
• Courses and/or certificate in working with students with learning support needs

Preferred Qualifications:

• Post graduate studies in learning support/special needs education
• International school experience
• 5 years employed as a Learning Support teacher

The Learning Support Teacher tasks are to:

• Work collaboratively with the classroom teacher to support assessment for learning of their students with additional educational needs and to identify specific learning support needs
• Identify specific learning support needs through analysis of assessment, referring to classroom performance and assessment, informal assessments, screening and psychological assessments and recommendations
• Plan, implement, model, monitor and evaluate teaching practices for students with additional learning support needs
• Plan, implement, model, monitor and evaluate personalized adjustments for learning where required, with the classroom teacher, student and/or parent or caregiver
• Model exemplary practice when tailoring adjusted learning programs for students with
  additional learning needs
• Maintain documentation for each student receiving additional learning support, PLP’s, reports, programming
• Provide direct support for students with additional learning support needs through a range of strategies (including direct instruction, delivery of adjusted learning programs, assessment and monitoring of progress) including the areas of social integration, language and communication, literacy, numeracy and behavior. This may include students with confirmed disabilities (as described in the school’s Learning Support Policy).
• Provide professional specialist advice, support and mentoring to classroom teachers on: how best to cater for the diverse learning needs in their classrooms; and how to effectively work in partnership with families to maximize learning opportunities for students at school and at home
• Provide professional specialist advice and assistance to the school’s support services team, with regard to students with additional learning needs and assist with professional learning for class teachers and school learning support teachers within the school
• Design and facilitate professional learning for classroom teachers to address current trends in necessary supports to ensure consistent implementation of interventions and supports

Professional Responsibilities:

• Ensure the safely and well-being of all students in accordance with CIS administrative policies and divisional procedures
• Know, understand and support the school’s Mission, Vision, Core Values and Learning Principles.
• Participate in the Individual Work Plan process (IWP):
• Meet the expectations as outlined in the CIS Teacher Job Description, the CIS Teachers Standards, and the CIS IB Programme Expectations for Teachers.
• Solicit feedback from parents or students via survey
• Develop and implement an Individual Work Plan (IWP) that supports the Division Work Plan (developed from the school’s Strategic Plan).
• Reflect individually and collaboratively (IWP Meetings with Principal) on the aforementioned components.
• Provide feedback on the IWP process to school administrators.
• Be actively involved in special events (Carnival, Talent Shows, Exhibition, etc.), and provide coaching as required and based on skill set.
• Participate in one school committee each year
• Complete the classroom inventory record
• Be dependable and prepared for class (all materials set up and ready for student arrival; plans readily accessible)
• Contribute to community building (IWP)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Providing transactional and system support that includes answering how-to questions related to deal entry, scheduling, and transactional valuation activities, resolving business and system related issues.

• Creating/maintaining system specific data.

• Collaborating with the Commercial front office to understand operational needs of the physical business.

• Translating business requirements into system solutions.

• Driving best practices and continuous improvement with a global focus.

• Taking leadership roles when designing, developing, and implementing work processes and projects.

• Collaborating and jointly designing solutions with IT for break fixes and enhancements

• Performing regression and critical function testing in multiple trade systems, web apps and databases for new functionality and software releases.

• Developing and delivering system and process training.

• Proactively sharing your knowledge.

• Participating in and executing responsibilities as a member of the Commercial Business Continuity Plan (BCP) team.

• Occasionally working non-standard hours, including weekends and holidays.

Interested candidate please send your resume to

Elaine Lee

[email protected]

(Outsourcing team: West Division)

EA License No: 99C4599

3 months contract to Perm

Salary Range S$2000 – S$2500 (Negotiable)

Address: 6 Yishun Industrial St 1 North View Bizhub (North Area)

Working hours: Mon-Fri 8.30am to 5.30pm (Lunch : 1 hr)

Roles & Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Maintains confidentiality of the customers and data.
• Identifies and resolves customer issues and enquires received via calls/emails/social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Provide new customer about the Company products and services.
• Resolves existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.
• Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.
• Keeps abreast with current issues in the industry and competitors’ innovations.

Requirements:

• Diploma in any discipline or ‘O’ Level (at least 1 year of administrative experience) in any discipline
• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
• Possess good command of written and spoken English & Chinese.
• Able to converse both in English & Mandarin to laise with Taiwan couterpart.
• Good analytical skills: passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 (https://wa.me/6596402934) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Job Description:

* Provide support to the Identity Access Management (IAM) Operations team on audit and compliance reporting.

* Perform user provisioning / de-provisioning for hospitality applications.

* Troubleshoot and resolve any incidents pertaining to access in a timely manner.

* Generate user access privilege reports and coordinate with Company's department heads for the user access review (UAR) to ensure applications are having up-to-date access privileges and can be reviewed and validated by internal/external auditor.

* Provide support for projects related to SailPoint and Cyberark system undertaken by the team ( UAT, project coordination, etc)

Scope of Work:

* Provide support to the Identity Access Management (IAM) Operations team on audit and compliance reporting.

* Perform user provisioning / de-provisioning for hospitality applications.

* Troubleshoot and resolve any incidents pertaining to access in a timely manner.

* Generate user access privilege reports and coordinate with Company's department heads for the user access review (UAR) to ensure applications are having up-to-date access privileges and can be reviewed and validated by internal/external auditor.

* Provide support for projects related to SailPoint and Cyberark system undertaken by the team ( UAT, project coordination, etc)

Key Qualifications/Requirements:

1) Degree or Diploma with 2-3 years of work experience in IT audit and compliance regulations related field, such as Sarbanes-Oxley (SOX).

2) Proficient in Ms Office, especially Ms. Excel

3) Good domain knowledge of access control and information governance; Self motivated team player with strong analytical skill is a must.

4) Meticulous and detailed-oriented.

5) Experience with Privileged Identity Management solutions (such as SailPoint) and Password Management solutions (such as CyberArk) a plus.

Key Responsibilities:

Admin Executive - Programme Management Support will provide programme support for digital initiatives in the following areas:

Support the product development, test product features to ensure functionality, usability, and quality assurance of the digital programme (During development)

• Coordinate user acceptance tests (UATs) and sanity checks
• Support in technical assistance/troubleshooting
• Coordinate with usability testing/ focus group or survey to gather insights from participants of digital programme
• Observe on-ground programmes to gather insights on the use of existing digital tools

Monitor and evaluate participants’ progress through the digital programme (During Rollout)

• Keep track and update all data promptly and accurately on specified excel files.
• Perform simple analytics to monitor the programme’s success, e.g. number of sign up, and active users etc
• Support in interviewing/surveying participants to gather insights to iterate and improve the digital programme

Customer Care

• Enhance customer care by updating the FAQs for call centre, analysing and troubleshooting common issues to ensure a smooth user experience
• Respond, monitor, follow up on customer queries
• Analyse customer care aggregated data and flag out common issues faced by customers

Content & Product development and App Releases

• Coordinate and liaise with stakeholders for content development
• Carry out content clearance process with Subject Matters Experts (SMEs) and facilitate transferring of files/inputs and simplify user interface and user experience.
• Summarise changes in App versions

Conduct checks for accuracy for programme’s reports

• Monitor and extract programme operation data from various dashboard platforms
• Conduct checks to ensure accuracy of reports on weekly and monthly basis
• Update financial reconciliation report

General administration support

• Schedule meeting, collate agenda and take minutes of the meeting
• Vet and upload content
• Provide administrative support for the workshops

Qualifications and Skills:

• Degree holder, preferably in IT-related discipline
• 1 to 2 years of working experience, preferably in project management
• Good communication skills
• Proficient in Microsoft Office tools (Document, Power Point, One Note)
• Proficient in Microsoft Excel tools, e.g. V look-up, Pivot Table and etc
• Meticulous with good attention to details
• Able to work independently and be proactive

Working Hours
Monday to Friday: 8.30am to 6pm

Hybrid working model

Responsibilities:

You will ultimately hold responsibility as the Singapore regional logistics order to shipment, subject matter expert. Understanding and representing everything about spare parts order through successful customer shipment will be the focus of this role. Duties involve but are not limited to: shipment monitoring and status, supply chain services, inventory control, WMS / ERP system reconciliation, critical parts availability, B2B order management, shipment of products via approved carriers, and third-party warehousing.

Evaluate customer support and field service commitments to ensure customer requirements are met. Provide data analysis for improvement cycles; and participates in process/rating improvement efforts. Assists in developing logistics plans, procedures, and best practice.

Transact and maintain spare parts inventory to ensure inventory accuracy. Work with cross-functional teams to optimize parts availability and collaborate with other functional logistics team members to identify requirements and to meet project deliverables. Focus will be customer support and inventory management as well as collaborations with internal and external stakeholders. Influencecustomer satisfaction, driving value-added efficiencies for the company as a whole.

This role will be a remotely managed. Successful candidate will be self-motivated, working with minimal day to day operational instruction. Key responsibilities include:

• Support multiple business functions (from Global Customer Care centers to Field Engineers) to assist and resolve spare parts inventory discrepancies by transacting, reconciling, creating manual orders, cancelling orders and intercompany invoices and reversing transactions.
• Act as logistics point of contact addressing internal customer spare parts order status requests and ensuring smooth progression accordingly.
• Review EDI feeds to ensure any required manual orders are created for Field Engineers and to reprocess any EDI errors.
• Continuous training support for Global Logistics and Regional Admins to ensure proper order and delivery process flow.
• Reconciliation of inventory OHB issues, understanding / driving RCCA, overall ensuring high levels of inventory accuracy thus minimizing order delays.
• Organizes and handles a variety of logistics issues in a Service Logistics environment.
• Resolve receiving discrepancies for inbound customer spare parts returns in a timely manner. Address repeated, systemic issues by identifying long-term solutions.
• Assist parts escalations team for urgent P1 (priority) orders to ensure parts inbounded passes quality inspections, country of origin (COO) and Harmony Tariff Schedule (HTS) codes are loaded in SAP, monitor shipments until order is delivered to ensure it reaches the Field Engineer (FE) in a timely manner.
• Monitor aging inventory – Keep oversight of global inventory locations ensuring material is progressing as expected. Work with Management and key operational stakeholders to resolve any obstacles preventing expected material flow.
• Support user acceptance testing (UAT) scenarios testing for platform updates in vendor program management or internal SAP changes.

Requirements:

• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and organizational skills are required.
• Proven track record of surpassing objectives and delivering exceptional results.
• Working knowledge in SAP and 3PL Warehouse Management Systems
• Understanding of global trade and compliance rules / regulations
• Ability to perform multiple actions across multiple regions.
• Strong data, computer and analytical/problem solving skills and presenting solutions
• Self-driven and able to work under pressure with a sense of urgency
• Collaborative and team-oriented attitude, willing and excited to work with a global team
• Prior experience in logistics operations in freight, warehousing, courier modes, Inventory, SOX compliance and third party return experience is desired.

Education & Experience:

• Bachelor’s degree in Logistics & Supply Chain, Business Administration or Material Management or equivalent experience in a Logistics environment.
• Minimum 2-3 years related industry experience in supply chain, inventory control or distribution and logistics.
• Demonstrated ability to manage multiple projects.
• Proficient in Excel, Access and Microsoft Office applications.
• Experience in SAP or other ERP systems.

What Will You Do

• To provide support and assist the customer service team on Insurance related queries
• To verify documents and processing of claims
• To collate, verify and process any refunds
• To provide support in preparing monthly sales / reconciliation reports
• To brief development requirements and conduct UAT with IT
• Any other ad hoc duties as assigned

What Do You Need

• At least a Diploma in related field
• Must have certifications for

1. Basic Insurance Concepts and Principles (BCP)
2. Personal General Insurance (PGI)
3. Commercial General Insurance (ComGI)

• Must have min 2 years of working experience in related field
• Meticulous, organized and motivated team player with cheerful disposition and strong desire to achieve.
• Possess good communication skills and customer oriented.

PURPOSE OF JOB

Support the system and network administration for all IT systems thus providing a reliable platform and foundation for all IT business applications. Responsibilities include efficient and effective performance of all computer hardware, operating systems, cabling, networks and communication and IT infrastructure.

JOB FUNCTION

1. Responsible for Level 1 & 2 IT Infrastructure support, and all aspects of desktop PCs, notebooks, printers, and other peripherals which includes implementation, patching, installation and configuration.

2. Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.

3. Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.

4. Document, track, and monitor issues in a ServiceNow helpdesk ticketing system to ensure timely resolution.

5. Support and maintain end users account information including rights, security and systems groups.

6. Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.

7. Manage and update all IT assets records periodically.

8. Maintaining and supporting hardware, software and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of PC hardware and software.

9. Conduct periodic maintenance, audit and compliance for desktop PCs and notebook.

10. Providing support for all office automation products, off-the-shelf application packages, users computing functions and email messaging.

11. Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.

12. Ensuring computer and information security by implementing relevant procedures and standards.

13. Periodic update all Desktop PCs and notebooks to latest security patches and firmware. Conduct regular or quarterly end users’ computer audit and preventive maintenance.

14. Any other work assigned.

INTERACTION

Interfaces with end-users, technical support personnel in the corporation and HQ.

JOB SPECIFICATIONS

A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 3 years working experience in the IT industry. Should be a team player and a reliable, responsible and diligent person that possesses initiative.

• Min. 3 years hand-on experience in administrating Windows Active Directory, DHCP, DNS, MS Exchange, MS Azure and other system related equipment.
• Min. 2 years hand-on experience in maintaining and troubleshooting Cisco network equipment’s, Global Protect VPN and Aruba wireless devices.
• Min. 2 years hand-on experience in managing and configuration of COMMVAULT, Solarwinds, Microsoft Defender, Azure Intune, Endpoint, Microsoft Authenticator, OKTA, OneDrive etc.
• Min. 2 years hand-on experience in Virtualization Technology, VMware, Citrix and SharePoint.
• Preferably holder of MCSA or MSCE, and/with CCNA, and other Management, Service desk skills.

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.
• Adherence to the Company Code of Conduct.

Requirement

• Degree/Diploma in Computer Studies/Information Technology; a Bachelor’s Degree is preferred.
• Minimum 5 years of work experience in Information Technology.
• Familiarity with ITIL processes.
• Technical certifications are advantageous.
• Latest version of Windows.
• Basic configuration of PCs and laptops.
• Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.
• Server and Windows Professional and/or latest version.
• Technical knowledge of client endpoint devices and printers, software & hardware
• configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.Proficient in the following:
• Microsoft Office 365, One Drive, Sharepoint.
• Basic apps available on mobile devices, and setup on mobile devices.
• Experience in connecting shopfloor machines to IoT platforms is a plus.
• Ability to adapt to a changing environment and handle multiple priorities.
• Quick understanding of technical concepts and the ability to communicate them clearly in text and visuals.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

As a Data Migration Analyst, you will play a crucial role in the successful execution of data migration activities for our business unit's go-live process. Your responsibilities will encompass the entire data migration lifecycle, from retrieving data from legacy systems to loading it into the SAP system. The role requires a strong background in SAP systems, data migration domain expertise, and the ability to collaborate with various stakeholders.

Key Responsibilities:

Data Migration Execution:

• Execute the data migration program, including scripts and loading programs, ensuring a seamless transition from fetching legacy system data files to the loading of data into the SAP system.
• Generate post-load reports and error reports for user verification.
• Update and rectify data migration programs as necessary, and incorporate data mapping adjustments when required.
• Conduct user verification sessions for data entities owned, ensuring data accuracy and completeness.

Experience:

• Proven experience in SAP systems, demonstrating a deep understanding of SAP functionalities and configurations.
• Prior hands-on experience in the Data Migration domain, with a track record of successful data migration executions.

Knowledge:

• Preferable to have healthcare industry knowledge, though not mandatory.
• Preferable to have SAP ABAP knowledge, showcasing proficiency in SAP programming.

Qualifications:

• Detail-oriented with a focus on data accuracy and completeness.
• Strong problem-solving skills, with the ability to identify and address issues in the data migration process.
• Effective communication skills for collaborating with cross-functional teams and conducting user verification sessions.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Provide face-to-face or remote customer support across all end user IT services
• Apply technical knowledge to support end users for corporate desktop, laptop, mobile devices as well as network services, email services, etc.
• Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
• Troubleshoot and perform hardware break-fix on computers, or follow up warranty process accordingly
• Deliver and maintain first-class customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.
• Perform analysis and support of functional or corporate deployed services using problem solving techniques and root cause analysis concepts.

Job Requirements:

• Diploma or Degree in IT discipline or equivalent
• 1 to 2 years' experience in IT Deskside support, all kinds of PC Software and Hardware troubleshooting.
• Good support knowledge in MS Windows OS and Office Suite products
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems
• Able to work in fast moving and demanding environment
• Multitasked and process oriented

Location: Depot Close (Queenstown area)

Working hours: 8.30am to 5.30pm (Monday to Friday)

Salary: $2800 - $3400

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon.

Job Summary:

We're seeking a driven Security Analyst to fortify and safeguard manufacturing environments by identifying vulnerabilities, strengthening security protocols, and fortifying our systems. You'll collaborate across teams to bolster our security posture while ensuring the integrity of sensitive data.

Responsibilities:

• Linux & AWS Security: Conduct audits and assessments specifically tailored for Linux and AWS environments, rectifying detected vulnerabilities to uphold stringent security standards.
• Collaborative Security Initiatives: Work closely with engineering teams dedicated to building, scaling, and managing manufacturing infrastructure, ensuring robust security in application services, data pipelines, and logging mechanisms.
• Monitoring and Investigation: Vigilantly monitor, analyze, and investigate security alerts within these environments, pinpointing root causes and implementing proactive measures.
• Comprehensive Audits: Conduct thorough security audits and assessments, both for cloud and manufacturing setups, enhancing the overall security posture.
• Operational Support: Provide operational assistance for security-related projects, aligning implementations with security objectives.

Requirements:

• Experience: 4 to 6+ years of hands-on experience in securing Linux or Windows/AD systems in large-scale production environments.
• Cloud Proficiency: Strong expertise in AWS cloud platforms, ideally with experience using tools like Terraform, Ansible, or Chef for configuration management.
• Tool Proficiency: Familiarity with security platforms and tools such as Wazuh, Osquery, Wireshark, Zeek, and Suricata.
• Network Security: In-depth understanding of TCP/IP fundamentals, network services, and adeptness in analyzing network and host security logs.
• Cryptography and Security Measures: Knowledge of applied cryptography principles, including PKI, SSL, and key management practices.
• Communication and Problem-Solving: Strong communication skills, adept problem-solving capabilities, and the ability to work independently.

This role is on an initial contract basis of 12 months.