Customer Support Specialist

• Working Days: 5 days Monday – Friday
• Working Hours: | 9am – 6pm
• Location: Pioneer
• Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

To support Fund / Investment Manager in evaluating, structuring, executing, and managing investments:

· Responsible for building and/or reviewing financial models and financial analysis.

· Preparation of approval papers for investment proposals, including market research, deal structuring, business case analysis, financial analysis, sensitivity analysis, and risk assessment.

· Execution and management of investment deals, including conducting appropriate due diligence.

· Liaising with various functions within SDPLOG joint venture as part of the fund management scope, including with development, leasing, finance, and asset management teams.

· Participate in capital raising for existing and future funds including drafting and preparation of prospectus, information memorandum and responses to investors' Q&A / due diligence.

· Assist the Fund / Investment Manager in drafting periodic reports to investors and relevant regulators.

· Monitoring of investment performance and ensuring compliance with investment standards and regulatory requirements.

· Research and monitoring of market trends, competitors, risks, and other relevant areas relating to existing and future investments / funds.

• Concrete project timelines
• Exposure to latest technology

About the company

Our Client is a MNC with offices across Asia, Europe and US. As part of their expansion plan in Singapore, they are now hiring for a Oracle HCM Consultant / Oracle HRIS Specialist to join their team.

Responsibilities

Your role involves:

• Providing support and implementation of Oracle HCM (Oracle Core HR, Payroll, Talent Management, Recruitment and etc)
• Translating business requirements to technical specifications
• Leading project implementation (migration to Oracle Cloud)
• Identify opportunities to improve design and performance across multiple functions

Skills and experience required
As a successful applicant, you will have at least 3 years of experience in Oracle HCM (Oracle Core HR, Payroll, Talent Management orRecruitment). Candidates should have proven track record in engaging with senior business stakeholders. Exposure to OracleCloud will be of added advantage.

Candidates with proven track record in regional/global will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established stable end user environment. You will get the opportunity to lead high value projects globally with exposure to latest technology.


To apply online please use the 'apply' function, alternatively you can contact me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

Please note that this role can be based in either Hong Kong or Singapore

Role Objective

Support Chubb Life Global Pricing Actuary in analyzing and reviewing product development, pricing and business strategy and plan across all Chubb Life markets including Asia-Pacific and Latin America regions (may evolve to be more focused on specific markets). This role will work with various Local and Global teams to ensure the robustness and appropriateness of the product development, pricing, and product approval, while complying to internal process and governance.

Responsibilities

Product Pricing

• Support the Global Pricing Actuary in reviewing product manual submissions. Perform further analysis or risk assessment as and when needed.
• Ensure the product pricings are robust and appropriate in accordance to the latest assumptions, guidelines, underwriting process, and pricing frameworks.
• Provide pricing support for new distribution deals, new partnership opportunities, or other business development activities.
• Identify any gaps and enhance existing product review and approval process and management reporting on products.
• Provide support in enhancement of existing pricing methods, assumption development, or profitability measurements (e.g. VNB) as required to keep methodologies relevant in light of changes in regulations, market conditions, capital or accounting standards (e.g. LDTI).
• Conduct pricing deep dive into key markets’ business to identify risks, challenges and action items.
• Develop, maintain, and enhance tools for product pricing review and monitoring.
• Track and follow-up on all product approvals that are pending with the Group Product Team.
• Prepare materials and participate in Product Approvals meetings.

Pricing Projects

• Support the Global Pricing Actuary with various internal projects.
• Collaborate and coordinate with various Local and Global teams, and any external consultants to ensure timely and successful delivery of the projects.
• Prepare materials and participate in Project meetings.
• Support Chubb Life annual business planning

Product development, business strategy and deal support

• Collaborate with GO Product Specialist and local operations to develop business strategy and product pipeline.
• Actively participate in local countries annual business planning. Monitor and oversee business plan execution from product/pricing perspectives.
• Collaborate with and support local countries in M&A and partnership opportunities from product and pricing perspectives.

Qualifications

• Recently or nearly qualified Life Actuary (FSA or equivalent)
• A minimum of 5 years of actuarial experience in the life insurance industry (preferably in pricing/data analytics)
• Familiarity with regulatory and product landscape of key APAC markets
• Understanding of other reporting regimes besides Local Statutory (e.g. U.S. GAAP, LDTI, IFRS17) is a plus
• Strong modeling skills (MS Excel); knowledge of actuarial software (e.g. Prophet) and programming languages (e.g. Visual Basic, SQL) is a plus
• Speaking additional language (e.g., Chinese, Korean, Spanish etc.) is a plus

Skills Required

• Strong analytical and technical skills, plus strong organizational skills with an ability to prioritize whilst managing various projects and resources.
• Excellent interpersonal and communication skills, ability to effectively present and explain complex concepts to a non-technical audience.
• Dynamic, energetic and shows initiative to learn new concepts.
• Commitment to understanding the actuarial and commercial aspects of the life insurance industry which are crucial for the successful operation of a global life company in developing international markets in Asia and Latin America.
• Genuine aptitude for working in an energetic and entrepreneurial small team environment and demonstrates the ability to work well with colleagues across functions and geographies.
• Ability to meet tight deadlines and work extended hours and weekends when required.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law. For additional information about Chubb or its services, please visit our www.chubb.com

Job Duties:

• Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to company policy and country regulatory requirements.
• Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment.
• Time horizon is typically focused on less than six months for forecasting/planning.
• Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies.
• Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals.
• Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity).
• Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory).
• Entry: Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment.
• Acts as team member by providing information, analysis and recommendations in support of team efforts.

Requirements:

• Diploma and above (Diploma must have 2 years experience)
• Experienced in SAP S4 Hana, Excel
• Able to work overtime if needed

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Tender Analyst – Asia Pacific

Our client is US Logistics Company that is expanding its network in Singapore. They are now actively looking for a Tender Analyst – Asia Pacific to further develop a long-term partnership in this sector. We are seeking a highly organized and detail-oriented Tender Analyst to join our team. As Tender Analyst you will be responsible for supporting the Manager – Regional Tender Management, Asia Pacific in managing the tenders within the Asia Pacific region.

• Role: Tender Analyst, APAC
• Remuneration: Max SGD 6000
• Location:Singapore

ESSENTIAL FUNCTIONS:

• Responsible for managing the tender process (request for quotation/request for proposal) of targeted customers for the Asia-Pacific region.
• Focus on RFQs with Intra Asia emphasis or Asia Target customers including analyzing, coordinating, and pricing to structure a customized solution package.
• Cooperate with and support other regional tender teams as per internal tender process.
• Coordinate with internal stakeholders for pricing strategy and internal support.
• Maintain internal tender process monitoring database, reports and other key information.
• Consultant to Asia Pacific countries pricing/ tender unit.

QUALIFICATIONS:

• Strong industry knowledge including various carriers and trade routes.
• Strong interpersonal and communication skills.
• Possess excellent skills in project and time management as well as written communication.
• Superior software skills in Microsoft Office Suite, especially Excel; as well as a strong aptitude with numbers and the ability to ensure accurate data translation and analysis are essential.
• Able to work independently within a team and perform under pressure.
• Well organized and think out of the box.
• Professional image, polished presentation.
• Positive enthusiasm and pragmatic approach.
• Detail oriented with strong planning, organizational and analytical skills.
• A go-getter and one that embraces integrity, teamwork and perseverance in your work attitude.
• Ability to work under pressure and handle multiple priorities and initiatives

EDUCATION AND EXPERIENCE:

• Between 1 – 3 years direct experience in general freight and/or forwarding.
• Minimum Tertiary education preferably in Logistics or Business.

Company Reg. No.: 201131609D | License No.: 11C4684 | Ahmed Umair

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

Responsible for ensuring adherence to SDLC, Capgemini's client-specific rules, and policies, while providing robust support to Program Managers and Project Managers to enforce governance and promote strong synergy across all teams.

Key Responsibilities:

1. Budget Planning and Consumption Tracking:

- Co-ordinate yearly investment and expense registration.

- Ongoing tracking of investment and expense utilization.

- Central recording of Expense/Investment purchases with signed contracts.

- Remind PICs to renew maintenance contracts before expiry.

2. Project Status Tracking/Reporting:

- Populate Monthly Project Status for each FY based on approved investment items.

- Co-ordinate and review monthly updates.

- Reflect up-to-date investment spending.

3. System Risk Governance:

- Maintain a central repository of audit/Risk Acceptance items.

- Track and remind PICs of committed timelines to avoid missed deadlines.

- Co-ordinate annual System Risk Assessment (SRA) exercise.

- Co-ordinate annual Business Continuity Plan (BCP) review exercise.

- Manage and co-ordinate specific audits as assigned.

4. Vendor/Resource Management:

- Maintain a central list of vendors.

- Maintain the WIO/WFH schedule of staff/vendors.

- Monthly review timesheets of in-source vendors for invoicing.

- Monthly review of staff and vendor accounts/access.

- Facilitate smooth onboarding of vendors/staff.

5. Team Operating Framework and Process Improvement:

- Guide the team on key processes relevant to their roles.

- Guide/direct the team on processes or obtaining additional assistance.

6. Team Process:

- Devise supplementary processes/guidelines to guide the team.

7. Specific Major Projects:

1. Detailed project-level budget tracking/reporting:

- Track forecasted and actual payment milestones.

- Report project financials.

2. Review project deliverables to ensure conformance to SDLC requirements.

Candidate Requirements:

- Degree in Banking/Finance/IT.

- Minimum of 5+ years of relevant experience in project management and PMO role, including managing schedules, financials, and resource demands.

- Excellent working knowledge of MS Word, Excel, PowerPoint, MS Project, Power BI.

- Strong organizational and analytical skills, meticulous with details.

- Excellent communication skills and ability to communicate effectively with stakeholders.

- Able to multi-task and perform well under pressure.

• This position will, under limited supervision, work as a part of a high-energy team to support all Project Management functions for the Departments. This will involve acting as frontline support for the Microsoft Project Enterprise system to all levels of the organization. The daily activities will include, but not be limited to, assisting users with Project Assignments for weekly timesheets, assisting Project Managers in the constructions and upkeep of Development Project Schedules, providing reports on Project Cost and Status as requested, ensuring MS Project and SAP are kept in sync through manual updates, continuous maintenance of user database for MS Project System.
• Responsibilities:Experience requested for this position will be a passion for planning and customer service. Microsoft Office proficiency is a must and experience in scheduling software (MS Project / P6) is a plus but not required. A strong personality and willingness to champion the department policies to all users will be very beneficial.

• Mandatory Skills Description:-Project control
  -Project coordination
  -Microsoft Project Enterprise
  -Development Project Schedules
  -Project Cost and Status Reporting
• Nice-to-Have Skills:Previous experience with SAP and P6 would be beneficial

Morgan McKinley is hiring an IT Business Analyst (Singaporeans only) to join the team for a 12 months contract with possibility to extend or to go permanent!

Roles and Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Proactively research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and
  implementations.
• Consider the business implications of the application of technology to the current business environment.
• Develop and execute acceptance test plans and test cases
• Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans
  

Job Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Minimum of 2 years of related experience or a Master’s degree and up to two years of experience.
• Experience is Public Sector implementation is an advantage

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

about the company
Our client, one of the biggest insurance broker globally and focus on commercial and general insurance.

about the job

In this position as a Claims Support Specialist, you will be working alongside with a team of 4 others and supporting them with incoming documentation from clients and underwriters. This would be an exceptional opportunity to collaborate and work with a leading global insurance broker and gain exposure working with different clients in the Property & Casualty claims space.The ideal incumbent should come with experience using tableau and basic understanding of dashboard.

skills and experience required

• Highly motivated, team player with good interpersonal skills
• Experienced using tableau (work, school or projects inclusive)
• Understanding of Dashboard and ability to craft for management reporting purposes
• Strong communication and written skills
• Ability to navigate swiftly in a fast-paced environment

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

INVESTMENT ANALYST

Auric Pacific Group

Auric is a Singapore-based private investment firm with a portfolio of well-established companies. Auric Group’s competitive advantage comes from its active management and operational focus, providing deep sectoral knowledge and strategic insights to support its portfolio companies. We believe this allows us to better identify winners that will drive superior returns for our investors. We employ a bottom-up approach to evaluating companies, analysing their business fundamentals in the context of their industries and the secular trends to which they are exposed.

Responsibility

- Investment evaluation and execution of investment opportunities, including:

· Building of financial models;

· Oversight of transaction due diligence (including planning due diligence workstreams and management of transaction advisors);

· Preparation of investment memorandums for transaction approval;

· Deal structuring and other transaction-related matters

- Development and execution of value creation plan for portfolio companies, including:

· Formation of growth strategies, post-acquisition integration

· Analysis and quantification of growth and operational improvement initiatives

· Collaborate with management teams to design and execute on value creation plans

- Other corporate development activities, including research on potential business development and investment opportunities (including M&A)

Requirements

The ideal candidate for this position should possess the following:

- 1-2 years of work experience

- Technically sound in accounting/finance with strong analytical and problem-solving skills

- Strong project management capabilities and able to handle multiple projects simultaneously

- Prior training and experience in corporate finance, financial/commercial due diligence, M&A, public/private investments and/or strategy preferred

- Excellent communication and presentation skills

- Able to work collaboratively and independently

Students who graduated in December 2023 or graduating in May 2024 are also welcome to apply.

Application

Please send your applications to [email protected].

The Tax Analyst will support the day-to-day tax work of the family office. Reporting to the Senior Tax Analyst based in Singapore, the successful candidate will work as part of the tax team which has a global coverage to deliver professional tax services including direct and indirect tax compliance and tax advisory support in respect of business activities of the group. This is a great opportunity to work in a professional family office with opportunities for excellent and unparalleled on-the-job training.

Principal Accountabilities:

• Collaborate with internal stakeholders to collate data required to prepare the relevant direct and indirect tax returns.
• Assisting in the preparation of the relevant direct and indirect tax returns. This includes preparing analyses of nominal codes and working with the finance teams to understand the underlying transactions.
• Assisting with other tax compliance work across a wide range of taxes, including but not limited to FATCA/CRS, personal, corporate, employment taxes and withholding tax.
• Assist with preparation of transfer pricing filing and documentation.
• Assisting in the preparation of tax estimates and arranging for payments to be made to the relevant tax authorities.
• Assisting in the review of tax notices and attending to queries from the relevant tax authorities.
• Assisting with group tax reporting such as tax cashflow and the preparation of tax provisions.
• Supporting the tax team in respect of tax risk management including monitoring and implementing changes in tax regulations, and tracking of internal and external reporting timelines.
• Supporting the tax team and collaborating with internal stakeholders on ad-hoc queries, projects and other tax-related administration duties.
• Helping to maintain good relationships with third party advisers and with the relevant tax authorities.

Skills Knowledge & Experience:

• Up to 3 years of relevant tax experience with sound tax technical knowledge.
• Degree in accountancy.
• Excellent attention to detail and analytical skills.
• Able to juggle multiple deadlines simultaneously and deliver on time.
• Collaborate effectively with others.
• Flexible and able to adapt quickly to new and unfamiliar challenges.
• Unquestionable levels of integrity and confidentiality.
• Pro-active, with good organisational and prioritisation skills.
• Positive attitude and very keen to learn.

About the company
A stable and prestigious MNC with strong global presence and offices in over 50 countries, are known for adopting technology to their solution, as well as, their diversity and great culture. Due to business needs, they are looking for a Regional Financial Analyst (individual contributor) to join their team in Singapore.

About the job
You will be responsible for the full financial planning and analysis responsibility to support the strategic direction for the regional business. As a key-go-to person, you will provide micro and macro analysis on the full P&L to the markets, business divisions, corporate, management and stakeholders. You will be involved in monthly reporting and operations, and planning and budgeting. You will also be involved in reviewing process improvement initiatives and projects using business intelligence tools.

Skills and experience required
A recognized degree with at least 6 years of regional FP&A experience (including, P&L forecast) in a MNC environment with prior intermediate experiences in business intelligence tools. You are structured, highly analytical, excellent interpersonal skills, strong finance business partnering to liaise with the different stakeholders and proficient in Excel (including, pivot-table).

Why is this a good role
This role offers a compelling combination of stability and global engagement. With a consistent and secure work environment, you'll have the opportunity to collaborate with diverse stakeholders spanning various geographic regions. Additionally, the company places a strong emphasis on fostering diversity, stability, and internal career mobility.

To apply online please use the 'apply' function, alternatively you may contact Stella Tan at 6510 1350 (EA: 94C3609 \R1984239). Consultant-in-charge: https://www.linkedin.com/in/sgtanstella/

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Job Scope:

• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Back up Accounts Receivable, Accounts Payable / Treasury functions, as and when necessary.
• Assist on year-end audit and liaise with auditors.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software (knowledge of Microsoft Dynamics Navision will be added advantage)
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

• 3 years of experience as Risk Analyst.
• To track and follow up on transformation projects to ensure timely completion.
• To coordinate and liaise with different stakeholders on their followups.
• To be able to devise,assess and analyze the proposed solutions.
• Identify and assess operational risks related to processes and systems.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Analyze and structure projects and new requirements coming in the domain with all stakeholders involved in order topropose to the organization the best way to deliver appropriate solutions;

•Lead the elaboration of a functional solution with business stakeholders and concerned IT teams

•Lead, with the support of technical teams, the definition of the solution and the implementation roadmap

•Drive the definition of use cases for User Acceptance Test with end users

•Manage all the decision-making and analysis process allowing to design, validate the solution, and get the necessary approvals in terms of architecture, IT risk and IT Security, budget and capacity planning.

•Coordinate the implementation from a project management perspective and ensure the WMIS Project governance is applied at each step

•Bring added value to both the IT tools functionality and potential changes to operational processes impacted.

•Ensure that every new solution implemented respects WMIS standards and allows for mutualization / reuse as much as possible between sites. Avoid/minimize specific local solution in favor of standard reusable solution.

•Organize and run dedicated committees (steering committees, project committees, etc)

•Identify and report on project risks, attention points and issues to follow-up

•Requirements and general functional specifications (GFS): Coordination of workshops, minutes, writing GFS, Review and validation with Sponsors, Presentation and support to Dev Team, etc

•Coordinate all teams, from same division or other divisions, working on the same project

•Plan the migration strategy and change management activities related to these new projects

•Coordinate, supervise and contribute to Users Acceptance Tests (UAT) related to new implementations

•Ensure the good relationship with business sponsors and stakeholders on each location

•Core Banking Platform, Corporate Actions, Settlements and Payments, Reconciliation systems, Regulatory Reporting

•Transversal projects involving other domains, but with a major impact on Core Banking platform.

Profile

•Minimum Diploma or Bachelors in Engineering or Business

•Minimum of 10 years of experience in :

• Banking Industry, as a Business Analyst and as a Project Manager

• Core Banking processes and features :

•Strong knowledge of transaction capture, settlement and accounting booking

•Good knowledge of financial products and on their underlying (Securities, Payments, Money Markets, Foreign Exchange, Credit, Derivatives and Structured Products, Commodities)

•Regulatory Reporting (e.g.MIFID2, Cost and Charge Reporting to clients)

• Reconciliation and matching systems (e.g. Intellimatch)

• Payment and transaction settlement systems (SWIFT, SEPA, local domestic systems in Europe and in Asia)

•Project Manager role on core banking projects

•Excellent communication skills in English, both oral and written.

•Strong proficiency with Powerpoint, Excel, Word, Visio

Responsibilities

• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Requirements

• 3-5 years of relevant work experience required.
• Manage Time and Attendance (eTime)
• Handle all Payroll Transactions (well-versed in ADP & SAP)
• Payroll Processes documentation
• Prepare Reports to stakeholders (monthly and annual)
• Ensure all Payments are made in timely
• Reconciliation (monthly and annual)
• Submitting of govt claim eg: Nsmen claim, childcare leave claim, etc
• Finance accrual
• Other tasks assigned by Manager

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Our client, an established Reinsurance Broking business, is seeking a Senior / Financial Analyst to join their team in Singapore. Sitting within the Operations here in Singapore, the incumbent will be a key link between the business and finance team.

We are keen to speak to finance individuals with similar finance business partnering experience with a reinsurer or reinsurance broking firm.

Responsibilities:

• Responsible for monitoring revenue and costs, ensuring they are appropriately
• budgeted, forecasted and reported in line with Group’s policy.
• Review monthly management financials and assist in providing insight on significant variances.
• Assist in the annual budgeting and monthly / quarterly forecasting processes.
• Act as the key link between Business and Finance.
• Ensure that all controllable costs and those allocated costs where the business has some influence (e.g. overseas offices costs, etc) are both acceptable, budgeted and correctly forecasted.
• Be prepared to represent the business in any financial forum.
• Ensure that Sales data (CRM) is appropriately collated and shared with management.
• Provision of other ad hoc financial reports as requested.

If this sounds like a role for you, please apply or email your updated resume to [email protected]

EA License 16S8145

MOM Registration No R1443068

The Role:

The lead analyst will be responsible for managing a portfolio of South and South East Asia (SSEA)-based issuers rated by Moody’s. The role involves conducting high quality quantitative and qualitative analysis to assess the credit quality of a range of entities and debt instruments, including rated projects and corporates in the infrastructure and power/utilities sectors within SSEA. The individual will demonstrate in-depth knowledge of the operating environment and sectors, and conduct ongoing monitoring to support rating accuracy. The individual will manage both internal and external relationships, including at senior levels, and write comprehensive, insightful, and thought-provoking research on individual companies, projects, and broader sectoral themes, including ESG-related aspects. The role requires frequent interaction with investors, intermediaries, and issuers, and managing assigned relationships, hence an ability to confidently interact with external parties is a prerequisite. The analyst’s activities will also include outreach initiatives on a broader regional basis.

Responsibilities:

Quantitative and Qualitative Analysis
•The lead analyst will be responsible for ongoing monitoring of rated entities to ensure rating accuracy, managing a portfolio of utilities, infrastructure, and project finance companies in SSEA.

•This role demands strong analytical skills, along with a comprehensive understanding of financial statements and business operations, to conduct both quantitative and qualitative analysis assessing the credit quality of different entities and debt instruments.

•The analyst will conduct credit analysis, encompassing the analysis of data, the development of financial forecasts, the review of transaction documents, and the assessment of credit quality, all in line with Moody’s rating methodologies.

•The successful candidate will have a solid understanding of the utility, project finance, and infrastructure sectors in SSEA. This may require an in-depth understanding of the operating environment, cultural knowledge,.

•In addition to leading effective presentation of credit in rating committees and other analytical meetings, the individual will also provide a knowledgeable perspective to other analysts throughout the credit process.

Research
• The lead analyst is expected to generate insightful and thought-provoking research reports on individual companies and industry sectors.

• This role requires strong writing skills, the ability to articulate complex concepts in a clear and comprehensible manner, and an in-depth knowledge of the subject matter.

• The role also involves creating compelling company-specific and sector-related research, which includes credit reports, sector comments, and industry outlooks. Balancing these research and outreach responsibilities with daily transaction and surveillance activity is a critical part of the job.

• The responsibilities also include conducting detailed research on broader sectoral themes, especially those related to environmental, social, and governance (ESG) factors. The analyst must exhibit excellent research skills, a keen eye for detail, and a thorough understanding of the relevant sectors and ESG issues.

Outreach
• The role entails frequent interaction with investors, intermediaries, issuers, and senior utility and infrastructure executives. Broad existing contacts in this area will be advantageous. The analyst is expected to confidently and effectively communicate with these external parties, manage relationships with both internal and external stakeholders at senior levels, and handle sensitive information with discretion.

• The analyst is expected to confidently engage in, and deliver insightful presentations at, various conferences, industry events, and key stakeholder meetings. This active participation will enhance the visibility and leadership of Moody’s franchise throughout the region.

• Managing issuer relationships at a very senior level is a critical aspect of the role, demanding exceptional interpersonal skills, professionalism, and the ability to handle situations with tact and diplomacy.

Leadership and collaboration
•The analyst is expected to take an active role in strategic projects that bolster team effectiveness and success across the region.

•The individual should be adept at forging constructive working relationships with a diverse team spread across various locations. Furthermore, the analyst should be able to collaborate seamlessly and collegially with other team members and analytical teams within Moody’s.

•A significant part of the role involves providing leadership, as well as coaching and mentoring to less experienced staff.

Qualifications:

• The candidate should hold a graduate degree in finance, banking, economics, corporate finance, or a related discipline, with postgraduate qualifications being highly desirable.
• The individual should have a minimum of 6 years of relevant analytical experience, preferably gained within a financial institution and predominantly in a credit role. Experience in analyzing corporate, project, and infrastructure sectors would be beneficial, as would experience in another financial institution or major research house
• The ideal candidate will exhibit a robust quantitative aptitude, coupled with a proven analytical ability. This includes proficiency in MS Excel and a comprehensive understanding of complex financial structures.
• The candidate should be an articulate communicator, delivering clear and concise messages both in written and verbal forms, with public speaking experience being a commendable attribute. A background in writing research, particularly in equity or credit market contexts, is an advantage.
• The ability to exercise sound judgment, developing independent opinions and defending personal views, yet remaining open to alternative perspectives is essential. A high standard of work, with a keen eye for detail, is expected. Experience with documentation review will be helpful.
• The candidate should be highly organized and efficient, with the ability to juggle multiple task and meet stringent deadlines.
• The candidate should be capable of establishing strong professional relationships, managing complex stakeholder interactions, and effectively representing the Moody’s franchise.
• A balanced and mature personality is crucial, along with the ability to thrive in a highly collaborative and learning-focused environment. The candidate should embody a proactive work ethic, characterized by a “can do” attitude and a history of demonstrating initiative and strong teamwork.
• Fluency in English is a prerequisite, while competency in any other regional languages would be a bonus.

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628