Responsibilities:

As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.

You will play an important role in:

• You will be responsible for application development, implementation, customer training, support and maintenance for both on-premise and cloud deployments.
• You will apply the principles of software engineering to translate functional requirement into good technical design, scalable coding, maintenance and thorough testing.
• You will ensure application development work follow policies, standards and industry best practices
• Any other IT related tasks to support smooth business operations
• Ad-hoc duties as assigned

Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent work experience
• Experience in web application development
• Experience in development with ASP.NET with C#
• Experience with XML and defining WSDLs for interfaces
• Experience in web development markup languages (HTML/XML) and stylesheet languages (CSS/XSL)
• Experience using SQL server including design and development of tables, functions, stored procedures, views, indexes, etc.
• Proficient with Visual Studio
• Strong written and verbal communication skills
• Team player
• Bonus: Demonstrates knowledge and abilities in Microsoft Dynamics CRM (D365 and/or earlier versions), Microsoft Powerapp
• Bonus: Microsoft Certified Professional
• Training will be provided

With close to 50 economists and 200 economics and government reporters worldwide, Bloomberg has an outstanding capacity to explain where the global economy and geo-politics are now, where they might be heading, and the ways in which the forces interact.

Bloomberg Economics already offers a comprehensive macroeconomic research service for Terminal subscribers. That includes detailed forecasts, supported by thorough and original thematic research.

As a next step, we are adding geoeconomics research, aiming for global coverage of key regions and issues from the Taiwan Strait to the Middle East to the rise of India. The goal is to offer Bloomberg clients a deeper insight into the themes that drive economics, markets, and policy.

We are seeking an expert on South Asia to join our growing team. The position is based in Singapore. The successful candidate will work with Bloomberg’s Chief Geoeconomics Analyst and other members of the team on research projects aimed at helping our clients understand how geo-politics in South Asia impact the global economy and markets. Short-turnaround projects will include quick analysis of breaking news on geo-political events impacting the economy, from the use of tariffs and sanctions to the outbreak of conflict. Longer-term projects will include taking the lead in building data sets and models that provide a more systematic way of understanding how geo-politics, national politics, and economics in South Asia interact, and what that means for markets. We’ll measure success by the breadth and depth of our analysis on this growing area of focus for Bloomberg clients.

We’ll trust you to:

• Take the lead in building out the teams' knowledge on the intersection of geo-politics, economics, and markets in South Asia
• Develop and execute your own ideas for research projects, in addition to supporting collaborative projects
• In line with experience, represent the team at client events, on Bloomberg TV and radio, and more broadly
• From time to time, work with Bloomberg’s economic and government reporters on joint projects

You’ll need to have:

• Bachelor’s degree or degree-equivalent qualifications
• Demonstrated research experience in the geo-politics of South Asia
• At least 8 years of experience working on questions at the intersection of geopolitics, economic statecraft, the economy and financial markets
• Experience generating content across a variety of formats, ranging from short form commentaries to long form research reports
• Strong writing, research, communication and teamwork skills.
• Fluency in both written and spoken English
• Energy and the initiative to provide a consistent flow of original, high-quality analysis and to operate in a fast-paced, dynamic environment
• Demonstrated continuous career growth within an organization

We'd love to see:

• Proficiency in Hindi or another major regional language
• Additional expertise in critical and emerging technology, political science, economics, military studies, geo-economics analysis, or other regional or functional areas

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected](Europe, the Middle East and Africa), or [email protected](Asia-Pacific), based on the region you are submitting an application for.

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

As part for the Revenue Management Field Support Team, the primary responsibility of this role will be on overseeing ERS attributes. The role is responsible for:

• Providing both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzing and providing recommendations on optimizing ERS attributes to enhance the display of key selling features and monetize attributes.
• Providing discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supporting global and regional projects and initiatives as delegated by the Director of Revenue Management Field Support.

Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple projects and priorities concurrently.

This individual will focus on the following project types:

• Deployment projects: Leading the planning and execution of deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
• Strategic projects: Leading the planning, problem solving, research, and analyses to develop recommendations (e.g. business cases) for key business issues

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
• Min 12 months of Revenue Management working experience.

Skills and Competencies

• Prior project management experiences would be advantageous
• Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
• Excellent written and verbal communication skills, English fluency is a must.
• Excellent presentation skills with strong ability to influence audience.
• Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
• Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
• Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
• Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Strategic and analytical thinker; makes decisions using data.
• Comfortable with complexity, ambiguity and change; supports and manages positive change.
• Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Knowledgeable on all MI hotel brands

CORE WORK ACTIVITIES

• Provides both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzes and provides recommendations on optimizing ERS attributes to enhance display of key selling features and monetize attributes.
• Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supports continent and global revenue management projects and initiatives.
• Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

Additional Responsibilities

• Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Demonstrates working knowledge of discipline-specific systems, tools, and business processes.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Project Description:

We are looking for a skilled Data Analyst with expertise in SQL and SimCorp to contribute to our data analytics initiatives. The ideal candidate will have a solid understanding of financial data management, excellent analytical abilities, and be willing to work extended hours when necessary.

Responsibilities:

• Write complex SQL queries to extract, manipulate, and analyze data from various sources, including SimCorp database.
• Work closely with stakeholders to understand data requirements and translate them into actionable insights.
• Develop and maintain data models, dashboards, and reports to support business decision-making processes.
• Conduct thorough data validation and ensure data accuracy and integrity.
• Collaborate with cross-functional teams to optimize data processes and drive efficiency.
• Provide expertise in SimCorp data structures, workflows, and processes.
• Perform ad-hoc analysis and investigate data-related issues as needed.

Mandatory Skills Description:

• Bachelor's degree in Computer Science, Finance, Economics, or a related field.
• At least 3-6 years of proven experience as a Data Analyst or similar role, preferably in the financial industry.
• Experience with data visualization tools such as Tableau.
• Strong proficiency in SQL with the ability to write complex queries and optimize database performance.
• Hands-on experience with SimCorp either as an end-user or familiarity with using SimCorp data.
• Solid understanding of financial instruments, investment operations, and portfolio management concepts.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Flexibility to work late hours when necessary to meet project deadlines or address urgent issues.

• Nice-to-Have Skills: Asset Management / Financial reporting/investment or risk monitoring

Overview / Brief

Louis Dreyfus Company (LDC) is a leading merchant and processor of agricultural goods, leveraging our global reach and extensive asset network to deliver for our customers around the world – safely, responsibly and reliably. Our diversified activities span the entire value chain from farm to fork, across a broad range of business lines.

Operating since 1851, we help feed and clothe some 500 million people every year by originating, processing and transporting approximately 81 million tons of products. Structured as a matrix organization of 6 geographical regions and 8 platforms, LDC is active in over 100 countries and employs some 19,000 people globally.

LDC in South & Southeast Asia

LDC first established a presence in Asia more than 100 years ago with an office opening in Melbourne, Australia in 1913, trading grains to the international market. Our regional headquarters opened in Singapore in 1993, which now serves as the hub for our origination and merchandizing activities in the South & Southeast Asia Region, which spans across 7 platforms - Grains & Oilseeds, Rice, Freight, Global Markets, Coffee, Cotton, and Sugar with offices in 7 countries – Singapore, Australia, India, Indonesia, Vietnam, Pakistan, and Malaysia.

Reporting to the Regional FPSO Manager, we are looking for a FPSO Analyst / Senior Analyst to drive business transformations by developing and improving core business processes/structures and facilitating the implementation of new systems/processes/requirements with minimal business impact. Your objectives will be to ensure that the systems meet business requirements, controls, and compliance; that users are trained and use the system correctly; and that support is delivered in a pro-active and efficient manner. You will work as part of the Regional FPSO Team, interacting closely with the regional functional teams, regional management and the Global FPSO team.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Main Responsibilities:

1) Supervise the country deployments of front (Trading) and back-office (Treasury and Accounting) applications:

• Lead meetings or discussions related to system implementation independently and ensure smooth deployment
• Drive and define system/operational requirements for new business setups and ensure essential needs are met
• Responsible for efficient release of system enhancements that fulfill user requirements and project deadline
• Regularly update project status and metrics to regional management as well as cross-functional teams within organization
• Communicate any system changes (before and after) to Finance users to mitigate any downstream impact to business operations

2) Act as a Subject Matter Expert in Systems & Finance Processes

• Be a functional advisor in business systems/processes and have a good understanding on interconnected systems workflow. Must be hands-on to perform basic troubleshooting.
• Serve as a central point of contact, working closely with stakeholders from Finance, BPO (business process owner) team, IT, both regionally and globally. Display exceptional capability to multi-task.
• Arbitrate priorities and design efficient approach to manage system/project rollouts.
• Translate local requirements, identify gaps, analyze, align, and integrate into global applications end-to-end following core/group global standard model
• Contribute and ensure efficient governance on system implementations and support clear definitions of roles and responsibilities when required
• Standardize finance processes/system usage across the region
• Automate, optimize, and improve existing processes. Assist to document SOPs.

3) User support & training

• Validate approach on system testing, and formulate jointly with team members on detailed test plan
• Animate key user meetings to conduct change management and empower end-users to be autonomous
• Arrange training of key users on the functional usage of the systems and on best practices
• Bring any useful training feedback for functional evaluation

4) Post implementation monitoring / Performance monitoring

• Monitor projects KPIs and track deliverables are met
• Ensure all outstanding items have continuously been followed up and there’s proper closure

Experience

• At least 5-6 years of strong operational experience in project management and finance processes/systems implementations.

Other skills (Computer Skills, etc)

• Project Management skills and good knowledge of key finance processes and best practices
• Good verbal and written communication skills to interact with different levels of stakeholders
• Ability to run multiple projects in parallel in a fast-paced, tight timeline working culture.
• Excellent competence to gather & analyze information, resolve problems and form a plan of action
• Demonstrate calibre to be resourceful and thrive in navigating through ambiguous situation.
• Positive and proactive attitude toward problem solving.
• Experience with UAT (User Acceptance Testing), handling both in-house and external systems like SAP, Microsoft Dynamics AX, payment system (FIS TRAX) and Cash Management system (Quantum) would be a plus
• Ability to identify/control weaknesses and implement process improvements
• Good Microsoft Office skills
• Working knowledge of Financial Markets, in particular Commodity is preferred

Languages:

• English (Fluent)

Academics

• Degree in Business/Accounting/Economics major or related field of study

Project Description: The application support Consultant is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Working closely with developers, business analysts, infrastructure team members, portfolio managers, and traders.
The candidate will participate in the release process, ensuring quality software is delivered promptly.

Responsibilities:

• Principal Responsibilities
  
  • Solve technical trading-related issues independently or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

Mandatory Skills Description:

• Must understand the financial markets with strong equities background.
• Understanding of the trade lifecycle, back-office, and settlement processes
• Hands-on technical experience in an application support
• Has 3 years experience in a support role within
• Strong communication skills and the ability to work in a demanding environment.
• Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
• Aptitude to learn
• Understanding of ITIL methodology
• Good verbal and written communication skills
• Proficient writing SQL\PLSQL
• Hands-on experience with Unix/Linux like platform
• Good experience with Unix/Linux command line
• Understanding of XML/FpML etc data formats
• Know how to work with source-code (ability to read and understand logic)

Nice-to-Have Skills:

• Scripting - Python\JS\ etc
• Knowledge of databases and associated structures
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
• Experience in supporting order flow management between the trading desk and brokers
• Experience with Javascript will be a huge advantage
• Java applications support background
• Experience with Cloud (AWS) platform

Job Summary

We are looking for Technical Business Analyst to plan, conduct and support the project discussion and workshops with the business users including documentation.

Mandatory Skill-set

• Bachelor in Computer Science, Computer Engineering, Information Technology & Engineering;
• At least 3+ years of working experience as a Business Analyst in project setting within Engineering and Smart Operations Industry;
• Proficient in gathering and documenting business requirements, creating functional specifications, and user stories;
• Experience in conducting HMI/SCADA Graphical User Interface (GUI) development and user journey workshops;
• Experience in facilitate technical discussion (smart operations, telemetry network, meter alarm management, control room layout planning) and documentation;
• Excellent analytical and problem-solving skills, with the ability to think critically and strategically;
• Strong interpersonal and communication skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders;
• Must be able to work independently and collaboratively in a fast-paced environment;
• Attention to detail and commitment to producing high quality, accurate work;
• Good communication, interpersonal, and written skills.

Desired Skill-set

• IIBA Business Analysis certification.

Responsibilities

• Responsible to facilitate technical discussion and workshops with various business engineering teams and create functional (technical) specifications as well as user stories;
• Conduct HMI/SCADA Graphical User Interface (GUI) development and user journey workshops including pre&post workshop documentations;
• Gather, collate, and analyze the technical requirements and provide clear functional specifications for the end-to-end proposed solution;
• Validate the documented requirements with business stakeholders to ensure accuracy, completeness, and alignment with business objectives;
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables;
• Consult Solution Architect or Software Design Manager for technical requirements and validations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

1. Complete day-to-day operations of the fund, including but not limited to investor subscriptions, opening trading accounts, bill payments, documentation maintenance.

2. Trade settlements for different asset classes, e.g., equities, fixed income, derivatives, etc.

3. Reviewing NAV reports issued by the fund administrators and supporting for funds’ audit and MAS annual declaration.

4. Maintaining good relationships and work closely with partners such as brokers, custodian, fund administrator and company secretary.

Requirements:

1. At least 2 years of experience in Trade Operations/Middle Office.

2. Degree/diploma holder (Finance/Accounting/Business).

Attributes and skills:

1. Detail-oriented with strong process and organisation skills.

2. Self-motivated and proactive team player, who is accountable and takes ownership of tasks.

3. Knowledge of fund NAV reviewing is highly desirable.

4. Good communication skills.

5. Proficient in Microsoft Office and Bloomberg.

6. Good working knowledge of financial products (equities, fixed income, etc.)

Key Responsibilities

• Align daily with your team regarding priorities, projects, tasks and assignments
• Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
• Provide timely and accurate solutions to issues or tasks you are assigned or working on
• Prioritize support to your Singapore office coworkers
• Onboardings & Offboardings following our procedures
• Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
• Be ready to deal with urgent matters sometimes outside office hours
• Make responsible use of your administrator access
• Communicate often with teammates in regards to important decisions or concerns
• Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
• Be willing to go to the Singapore office often, ideally 3 times a week or more
• Overseas business travel required only when needed to
• Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
• Ensure IT policies are adhered to at all times
• Provide orientation and guidance to users on how to operate new software and computer equipment

Professional Experience and Qualifications

• A minimum of 3 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
• Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
• Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
• Understanding of laptops, computers, printers and IT devices in general at a hardware level
• Experience in supporting Windows and macOS on their latest version
• Strong understanding of corporate networking and security practices
• Fluent & preferably certified in English, especially on a support & technical level
• Strong creative and analytical thinking
• A passion for IT Support and willing to learn in its due time

Overview

In this exciting role as a Global Black Belt for Support , you will be working with our most important customers, you will coach and support area teams to meet our most complex customer’s support needs through Unified Support and Enhanced Solutions sales.  This is a highly collaborative role, that works with our Corporate HQ teams to incubate new offerings and solutions and drive business outcomes for our customers.

Responsibilities

Sales Execution

• Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across Support solution area to advise customers across business functions on digital transformation, and how Support is lever to enable customer success. Leads virtual transformational shifts to drive deployment and create business value for customers. Provides thought leadership.
• Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with internal teams, Engineering, partners and services. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
• Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Area Solution Specialists, other Global Black Belts). Drives advanced workloads and usage.
• Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
• Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
• Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

• Leads the planning and execution on opportunities with area teams to cross-sell and up-sell. Identifies, leverages, and coordinates across solution areas. Provides input and feedback to Corporate Support Offerings team on offerings being incubated to scale business results.
• Leads the sales orchestration with internal stakeholders (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.

Technical Expertise

• Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across areas. Contributes ideas that can be instituted across Microsoft.
• Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.*
• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.

Sales Excellence

• Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
• Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
• Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
• Supports the end-to-end business for strategic accounts across the organization. Mentors less experienced team members.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 7+ years technology-related sales or account management experienceOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.

Additional or Preferred Qualifications

• 9+ years technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
  OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
• 6+ years solution or services sales experience.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About Sinologistics Overseas, a subsidiary of China Logistics Group:

With the strategic involvement of three key investors, namely China Eastern Airlines, China COSCO Shipping Corporation Ltd, and China Merchants Group, China Logistics Group operates in close coordination to drive its strategic initiatives. China Logistics has a registered capital of 30 billion RMB and a strong presence both domestically and internationally. Its operations span across 30 provinces within China, as well as five continents worldwide. Sinologistics Overseas, a Singapore Company, is its first overseas subsidiary and we are looking for like minded individuals to build and expand the overseas market with us!
About the Job:

The Senior Business Analyst is pivotal in driving informed decision-making and optimizing operational performance for our company. The successful candidate will integrate business data to track departmental goals, identify deviations, and propose effective solutions. With a focus on data analysis and problem-solving, this role entails monitoring business fluctuations, conducting root cause analysis, and generating specialized reports to uncover opportunities for improvement. This position requires excellent analytical, communication, and organizational skills, as well as the ability to collaborate effectively across various teams within the organization.

Why Join us?

● Opportunity to be part of growing the overseas portfolio and make a meaningful impact on the company’s success

● Professional development and growth

● Flexible work arrangements, five-day work week OR hybrid work arrangement

● Competitive salary and benefits including insurance and dental plans

● Annual Health Checkup

● Fun and collaborative team culture with regular team-building activities and events

Key Responsibilities:

● Establish and continuously optimize the key operating indicators and analysis system to provide insights into operational performance and identify areas for improvement.

● Integrate the company's business analysis data, track the completion of each department's business goals, and conduct target deviation analysis to ensure alignment with organizational objectives.

● Monitor business data fluctuations and anomalies, analyze the root causes, identify business problems and opportunities, and propose effective solution strategies to form specialized analysis reports.

● Provide monthly business analysis reports to facilitate informed decision-making.

● Organize and manage monthly business analysis meetings, including collecting and reviewing meeting materials, drafting meeting minutes, and ensuring follow-up on the implementation of meeting resolutions.

● Demonstrate proficiency in business processes and systems such as supply chain, R&D, and marketing, identifying operational inefficiencies, and proposing internal control rectification plans to enhance process effectiveness.

● Conduct research and analysis on industry trends, monitor industry dynamics in real-time, refine relevant information, and provide valuable insights to support the development and implementation of the company's business plan.

Requirements:

● Bachelor's degree in business administration, logistics, or a related field.

● 8 years of experience in business analysis or a related role demonstrating proficiency in data analysis and problem-solving.

● Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.

● Excellent communication and presentation skills, with the ability to convey complex information effectively to stakeholders at all levels.

● Proven organizational skills with the ability to manage multiple priorities and deadlines effectively.

● Knowledge of supply chain, R&D, and marketing processes and systems, with a keen understanding of their interdependencies.

● Ability to stay abreast of industry trends and developments, demonstrating a proactive approach to research and analysis.

● Strong attention to detail and a commitment to accuracy in all aspects of work.

● Ability to work independently as well as collaboratively within cross-functional teams.

● Proficient in both spoken and written English and Mandarin.

Good to have:

● Experience with Chinese Entities

● Experience in the Logistics industry

● Legal right to work in Singapore

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description:

We are seeking a competent individual to take on the role of managing and maintaining SQL databases, preparing reports, and coordinating with stakeholders for the successful implementation of fibre optic projects. The ideal candidate will possess strong analytical and problem-solving skills, proficiency in SQL scripting, and excellent communication and presentation abilities.

Responsibilities:

• Manage and maintain databases, updating project progress and remarks as necessary.
• Script and prepare data for various reports and presentations.
• Collaborate with teams to ensure data accuracy and completeness in reports.
• Prepare and distribute weekly reports and presentations.
• Analyze prepared reports, presenting results and findings to stakeholders.
• Coordinate with inter-departmental stakeholders, escalating exception orders within the Operations department and monitoring project status until completion.
• Perform other related duties as assigned by the Manager.

Requirements:

• Degree/Diploma in an Engineering discipline, with relevant working experience preferred.
• Experience in SQL scripting and database management.
• Ability to collaborate effectively with various stakeholders.
• Strong attention to detail and organizational skills.
• Demonstrated strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Knowledge of fibre optic networks is advantageous.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: PRIT

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Liasing with our external network team
• Monitoring network performance and addressing issues in a timely manner.
• Maintaining server hardware and software
• Performing routine maintenance tasks, such as system backups, updates, and patches.
• Providing end-user support for desktops, laptops, and mobile devices, including hardware and software troubleshooting, installation, and upgrades.
• Collaborating with internal teams and external vendors on complex technical issues
• Implement infrastructure improvements.
• Develop and document IT policies, procedures, and best practices.
• Conducting regular security audits and implementing measures to protect network and data from cyber threats.
• Actively participate in IT projects, such as system migrations, upgrades, and implementations.

Rotation Shift required:

AM shift - 9:00am to 6:00pm

PM shift - 3:00pm to 12:00am

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Attention!!

A world leading Energy Trading Firm has opened up a special spot in their automation team and they are looking for Senior Automation Test Analyst!

Are you looking to enter into a specialized commodities market? Are an experienced individual coming from trading/investment banking background?

Then this is the role for you!

You will have minimum 8 years of experience in testing, highly experienced in C#/.net and FlaUI, and confident in team-management as you will be leading your own automation framework team in the future!

Collaborating in a close knit team where your performances will be noticed and rewarded, you will have the opportunity right now to work individual contributor, and as a team lead in the future.

Your responsibilities will include:

• Provide inputs to detailed test plan.
• Design UI and Data comparison automated tests.
• Implement automated tests using .net, C# and specflow.
• Scale the existing automation framework by adding new functionalities.
• Provide dev estimates to develop automation scripts and release test activities.

You will have:

• Minimum 8 years of experience in software testing
• Minimum 4 years using C# / .net scripting for UI automation.
• Experience using .net UI automation of Windows Automation' frameworks (Must have).

If the opportunity to work in a leading trading firm sparks an interest in you, seize the chance and apply for immediate consideration!

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Main Responsibilities:

This position will support the Palm and Veg-oil Product Line by analyzing internal and external data sources, ensuring that palm research remains consistently updated, well-informed, and adaptable to market changes.

• Maintain the research database and dashboards, ensure its integrity and accuracy.
• Proactively monitor external data and market intelligence, stay abreast of routine releases, policies, and market trends.
• Analyze and interpret data and information to extract valuable insights.
• Collaborate with the origination research team and Destination PIC to ensure our export demand estimations accurately reflect market dynamics.
• Assist in production estimation and adjustment for both long-term and spot projections, while regularly monitor and update weather indicators.
• Assist in the analysis of new projects and initiatives, provide insights and fundamental-driven analysis to facilitate decision-making processes within the platform.

Experience

• 0-2 years of working experience in research trading or agricultural markets, understanding of agricultural fundamentals.
• Communication – Effective distribution of trading strategies and ideas
• Collaboration – Be able to coordinate research with other stakeholders
• Strong written and verbal communication skills
• Ability to interpret and analyse qualitative and quantitative information

Other skills (Computer Skills, etc)

• Proficient in Microsoft Excel, Power BI. Experience of SQL, Python/coding is beneficial.
• Good to have knowledge in commodity derivatives.

Languages:

• English (Fluent)

Academics

• Bachelor’s Degree in Finance, Economics, Business Analytics or other related fields

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

Responsibilities:

• Coordinate the importation process for vehicles, including preparing and submitting import documentation to relevant authorities.
• Liaise with 3rd party companies, customs agents, and government agencies to ensure timely clearance of imported vehicles.
• Verify import documents for accuracy and completeness, including invoices, bill of lading, and import permits.
• Communicate with suppliers to track shipments and resolve any issues or delays.
• Update import records and maintain documentation in accordance with company policies and regulatory requirements.
• Coordinate with internal departments, such as sales and logistics, to ensure seamless integration of imported vehicles into inventory.
• Assist with customs clearance procedures, including tariff classification, valuation, and duty calculations.
• Handle inquiries from internal stakeholders and external parties regarding import procedures, documentation requirements, and shipment status.
• Stay informed about changes in import regulations, tariffs, and customs procedures to ensure compliance and minimize risks.
• Support continuous improvement initiatives to streamline import processes and enhance efficiency.

Requirements:

• Diploma in business administration, logistics, supply chain management, or a related field.
• Minimum of 2 years of experience in import/export operations, preferably in the automotive industry.
• Familiarity with import procedures and customs regulations in Singapore, including HS codes, GST, and customs documentation requirements.
• Proficiency in using import-related software and systems, such as TradeNet and customs declaration platforms.
• Strong attention to detail and accuracy when reviewing import documents and completing customs declarations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Analytical mindset with problem-solving skills to resolve import-related issues and discrepancies.
• Proactive attitude and willingness to take initiative to improve import processes and address challenges.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Morgan McKinley is looking for a Partner Support Specialist (Trust and Safety) to join our client, a multinational social media technology company.

Ideal candidate should be a support specialist (Subject Matter Expert) in a trust and safety environment and must have top notch communications skills to deal with high level stakeholders.

Key Responsibilities:

• Address user inquiries promptly, ensuring quality, speed, empathy, and accuracy.
• Foster cross-functional communication and collaboration to resolve partner issues efficiently across teams.
• Develop expertise in user support, effectively resolving inbound product inquiries and issues.
• Investigate and resolve escalations from internal stakeholders.
• Cultivate deep knowledge of key product.
• Provide recommendations to enhance user experience, optimize product workflows, and address support-related areas.
• Identify trends, devise solutions to improve team workflows, introduce new processes, and enhance partner experience.
• Identify and address fraud trends impacting users.
• Proactively investigate, troubleshoot, and resolve sensitive escalations.
• Foster strong cross-functional partnerships with various teams at the company to implement integrity solutions effectively.
• Flexibility to work up to 16 hours per month on weekend and holiday shifts.

Qualifications:

• Bachelor's degree or equivalent.
• 3+ years of experience in support roles directly engaging with clients or users in a technology industry.
• Exceptional communication skills for engaging with internal and external high-level stakeholders.
• Proficiency as a Subject Matter Expert in troubleshooting, issue triaging, problem-solving, and issue identification.
• Ability to communicate issues, risks, and resolution paths clearly and effectively.
• Experience collaborating with multiple cross-functional and global teams.
• Resilient mindset, capable of adapting to changing priorities and evolving knowledge.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to adhere to strict operational procedures.
• Customer-focused approach.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Description

Responsibilities:

• Coordinate the importation process for vehicles, including preparing and submitting import documentation to relevant authorities.
• Liaise with 3rd party companies, customs agents, and government agencies to ensure timely clearance of imported vehicles.
• Verify import documents for accuracy and completeness, including invoices, bill of lading, and import permits.
• Communicate with suppliers to track shipments and resolve any issues or delays.
• Update import records and maintain documentation in accordance with company policies and regulatory requirements.
• Coordinate with internal departments, such as sales and logistics, to ensure seamless integration of imported vehicles into inventory.
• Assist with customs clearance procedures, including tariff classification, valuation, and duty calculations.
• Handle inquiries from internal stakeholders and external parties regarding import procedures, documentation requirements, and shipment status.
• Stay informed about changes in import regulations, tariffs, and customs procedures to ensure compliance and minimize risks.
• Support continuous improvement initiatives to streamline import processes and enhance efficiency.

Job Requirement

• Diploma in business administration, logistics, supply chain management, or a related field.
• Minimum of 2 years of experience in import/export operations, preferably in the automotive industry.
• Familiarity with import procedures and customs regulations in Singapore, including HS codes, GST, and customs documentation requirements.
• Proficiency in using import-related software and systems, such as TradeNet and customs declaration platforms.
• Strong attention to detail and accuracy when reviewing import documents and completing customs declarations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Analytical mindset with problem-solving skills to resolve import-related issues and discrepancies.
• Proactive attitude and willingness to take initiative to improve import processes and address challenges.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (GOH JIA ZHEN CRYSTAL)

Job Role

• To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

• To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

• To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

• Participate in annual DR/BCM activities or infrastructure-related upgrades

• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

• Be the important bridge between Users and Development team and provide regular updates to all relevant parties

• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

• Identify areas of improvement to drive down the support volume

• Perform system monitoring and set up alerts to improve incident resolution times

• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Requirements:

• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

• Strong analytical and good problem-solving skills

• Ability to work in a fast-paced and team-oriented environment

• Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred