We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management
• Energy transition services
• Energy supply & global commodities
• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

One of the world’s largest utilities in a large and highly diversified energy portfolio, including electricity, natural gas, and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants. Activities currently include trading of LNG, carbon emissions, biomass and freight, power and gas, and the provision of energy risk management services.

Client is looking for an IS HELPDESK & INFRA SUPPORT, to improve the reliability of the existing systems, and support the development of the new systems.

The role is based in Singapore and requires many interactions with the teams in Europe. Business trips to Europe may require from time to time. As a member of the IT team in Singapore, the IS HELPDESK INFRA SUPPORTis also expected to contribute to the cohesion of the IT team.

Role:

The main activities of the IS HELPDESK & INFRA SUPPORT are:

• Provide 1st & 2nd line support by telephone, mail or in person.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Prepare accurate and timely support documentation where required
• Work with Infra Operations lead on modernization projects
• Work with European Helpdesk teams to collaborate on issues
• Ability to think on your feet and use initiative
• Weekend working being involved with desk moves and maintenance work
• Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell

Hard skills:

• Must have: Troubleshooting Laptop, Desktop, etc.
• Good to have: experience in Servers and Network appliances

Education and professional background:

• Degree Level IT or Engineering certificate along with Microsoft certifications (or planned)
• Experience of working within financial services preferably trade floor experience (not essential)
• Technical/Business Skills
• Windows 10 & Windows 11 environment o Market Data Apps o ITIL environment
• Collaborative tools -Teams/office 365 / Active Directory / SCCM / ServiceNow
• Behavioural and social skills
• Interactive behaviour: Active Listening and communication skills, team player
• Problem solving: Issues perception, analysing, practical thinking, creativity, innovation
• Personal effectiveness: Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
• Programming: Python (added advantage)

Language:

• Must have: English: fluent
• Good to have: Chinese, Japanese & French : Added advantage

Travels:

Able to travel from APAC Region if required

If you meet these requirements, then you are the talent we are looking for. Do not waste time!

Apply environmentally friendly CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals.

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you.

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Role:

Costing Analyst (F&B / Retail / Financial Planning / ACCA / Up to $4200)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Bishan)
• 5 Days work per week (9am to 6pm)
• $3200 to $4200
• Degree in Accounting / Business / ACCA or equivalent + 1 to 2 years' business analysis / financial planning and analysis experience
• F&B/Retail industry experience would be an advantage
• Career Progression Opportunities

Job scopes

• Responsible for monthly variance analysis and reporting to assist management in decision making and improving operating efficiencies.
• Review and analysis on PPV.
• Process, evaluate, interpret and report of stock/cost information for monthly closing schedules and reconciliation.
• Support the annual budgeting process and monthly P&L forecasting/analysis.
• Assist in projects to better improve cost savings and efficiencies and support cross functions in their improvement projects.
• Assist in implementation of BOM and PIB system.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

The primary role of an IT Support Engineer with our global company, Human8, is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.

The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.

We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.

Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.

You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.

With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.

Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).

Responsibilities

• Supporting our end users on hardware and software used at Human8.
• Maintenance and setup of end user devices (Windows & Mac).
• Managing the service desk.
• Creating documentation and training materials.
• Management of Office 365 and other licenses.
• Stock and asset management.
• Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
• Deploying new software.
• You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
• Contact & follow-up with external suppliers for hardware purchases.
• Asset management and stock management (including wiping and disposal of devices).
• Monitoring of the IT environment.
• You can do magical things with scripting (small office automation tasks).
• You make and maintain procedures and other documentation.

Qualifications

• Bachelor in computer science or higher (or a proven track record in IT).
• Remote working techniques: Citrix, VPN, Remote desktop…
• You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
• Other relevant skills: Nessus, Qualys, antivirus, …
• Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.

Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):

• Good knowledge of software deployment automation and unattended installs
• Knowledge of IT networks, systems & security
• Security operations mindset

Excellent knowledge of Microsoft products and related services:

• Windows 10, Windows Server
• Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
• System Center Configuration Manager
• Office 365 management and migrations
• Azure or cloud environments
• PowerShell scripting

You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!

Benefits & Perks

• Local perks & benefits
• Global hybrid working culture
• Diversity & Inclusion initiatives
• Team bonding events

About Human8

We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change.

Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eÿeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People.

We unite a creative, smart and ambitious group of +900 people across 23 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

The Wealth Platform tribe defines and delivers advanced advisory initiatives, bringing great value to Clients and to our Front Office teams. We are part of the Product team (PMG) and work in close partnership with business stakeholders and the technology teams.

We are looking for a Subject Matter Expert (SME) of Aladdin system (BlackRock) to focus on the Portfolio Management system enhancement (Aladdin).

The role holder supports key transformation initiatives impacting portfolio management capabilities., in partnership with the technology team. He/she manages overall project delivery is effectively managed within defined and agreed service level to drive and support business needs. The SME supports Aladdin Product Owner, ensuring that the system is robust in supporting the overall business and the risks are managed accordingly.

The candidate is required to have the following experience:

• In-depth knowledge of Aladdin (BlackRock), Aladdin Enterprise preferred.
• Agile project management practice and experience in the Scrum framework

The SME supports the product owner for the product vision and roadmap, works with squads and project teams to ensure timely delivery. This is a persistent role that goes beyond an individual projects.

Main duties:

• Supports the PO to define the Product Backlog. Works with users (e.g.: thorough customer journeys) based on the expertise in system capabilities and functionality to capture and prioritize the features and user stories expected of the products.
• Partner with Tech teams to refine user stories, including acceptance criteria.
• Support the PO to coordinate dependencies with internal and external teams.
• Coordinate and validate system requirements gathering and drive acceptance testing phase with end users, testers, and relevant product teams.
• Monitor and ensure platform readiness and uptime for efficient daily use.
• Work closely with IT stakeholders to track platform related incidents and defects to timely and permanent closure. Monitor and ensure platform readiness and uptime for efficient daily use.
• Handle end user queries related to platform functionality.
• Conduct regular platform training and onsite guidance to end users.
• Liaise with business process owners to align processes within platform.

Requirements:

• Degree in Finance, Economics, Business, Computer Science or Technology
• Possession in Agile project management, Scrum and relevant certifications or qualifications are advantageous.
• Minimum of 5 years of experience in Banking / Financial institutionsIn depth knowledge of Aladdin Wealth / Enterprise (BlackRock)
• Experience in Discretionary Portfolio Management products, processes and best practices
• Sound understanding and articulation of Wealth Management business products, processes, and best practices.
• Strong advocate for operational efficiency and enhanced end user experience
• Excellent written and verbal communication and presentation skills coupled with strong computer skills, particularly in Microsoft Office tools.
• Demonstrable ability to engage closely and confidently with business and IT stakeholders of all levels.
• Ability to prioritise, work well under pressure, work well independently, and be a team player.

Job Description & Requirements

Company Profile:
Morgan Stanley is a worldwide leader in investment banking and is one of the top firms in Mergers & Acquisitions (M&A), underwriting of equity and equity-related transactions, corporate debt issuance and high-yield debt financing. With over 2,000 professionals in 30 countries, we are consistently recognized for our performance in both traditional and innovative financing techniques and helping a wide range of clients around the world to make and execute decisions about their business strategy and financial structure.

RESPONSIBILITIES:
The work is challenging, and are encouraged to roll up their sleeves, dig into financial statements and construct innovative solutions. Assignments vary depending upon group placement, but typically include:

• Analyzing financial and operating information relating to corporates and industries.
• Creating statistical exhibits that analyse comparative financial performance.
• Building models to depict projected financial results and to value companies.
• Participating actively in the execution of financing and/or M&A transactions.

QUALIFICATIONS /SKILLS /REQUIREMENTS:

• You have oral and written fluency in English. Business fluency in Mandarin, Bahasa Indonesian, Vietnamese, Thai, Malaysian, and Filipino is preferred to service and interact with clients within the region.
• An analytical mindset with solid knowledge of accounting, financial and operational concepts
• You are a team player with a strong work ethic who thrives with confidence when faced with intellectual challenges.
• You have strong analytical skills and the ability to grasp complex data, manage multiple projects, provide complicated financial analysis and develop appropriate corporate finance solutions.
• You have outstanding communication and interpersonal skills, the ability to form effective working relationships through collaboration, strive for excellence and exhibit the highest ethical standards

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

Our client is an innovative payment solutions company. They are looking to hire production support engineer.

Responsibilities:

• Investigate the root causes and recommends the actions to be implemented.
• Ensurethe necessary developments to resolve the anomaly.
• Ensure the performance of unit tests and writes the documentation corresponding to the modifications made.
• Ensurecompliance with commitments in terms of deadlines and the quality of the work provided.
• Ensure compliance with standards specific to its activity.
• Contributeto the improvement of his team's indicators to improve the quality and image of the company.
• PerformOn-site support missions, provides first level support training.
• Ensurecompliance with the development standards chosen by company within the framework of its activity.
• Advocate development axes for specific maintenance procedures.

Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum 5 years of relevant support experience related to Payment / Finance Industries
• Strong analytical and problem-solving skills
• Proficiency in programming language (JAVA, PL/SQL, LANGUAGE C, ANGULAR, DEVOPS…) , framework, UI technology
• Proficiency in Incident Management, Problem Management, Change Review and Deployments.
• Working knowledge and troubleshooting ability of database engine
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

Interested candidates are requested to send their resume to [email protected]

Job Summary

We are looking for a Senior Business Analyst to be part of a Digital Transformation Team.

Candidate should have a deep understanding of software application development life cycle as well as providing technical support to business users.

Mandatory Skill-set

• Degree in Computer Science, Business Information Technology;
• Minimum four (4) years of Business Analyst experience with at least two (2) years as a Team Lead managing projects and people;
• Hands on experience in end-to-end support involving documentation and development, in adherence to coding standards and guideline;
• Exposure to end-to-end development of software products from requirement analysis to system study, design, implementation, testing and documentation;
• Working experience in Agile methodology;
• Ability to communicate and articulate clearly to seek resolution of project issues;
• Good team player, responsible and conscientious;
• Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables

Desired Skill-set

• Work experience with OutSystems Rapid Application Development platform.

Responsibilities

• Part of the project team to support the design, development, implementation of all integration points and interfaces with other applications/systems;
• Facilitate user group discussions for requirement gatherings, design and solution;
• Propose and design solutions to meet the business needs with the help of the IT technical team;
• Plan and conduct System Integration Test (SIT) and User Acceptance Test (UAT);
• Involved in the data migration requirements, planning and activities to enable system implementation;
• Involved in the Pre & Post implementation as well as the Change Management activities;
• Participate in the quality assurance activities and risk management exercise for provision of mitigation solutions and management of risk;
• Responsible for all project documentations (design and program specifications), data migration specifications, cutover execution plan as well as training materials;
• Provide timely reporting of project status to the Project Manager and assist in the preparation and presentation in meeting.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

OUR COMPANY

In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.

Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.

WHAT YOU WILL DO

• Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
• Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.
• Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
• Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
• Once you have on-boarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

QUALIFICATIONS

• University degree
• 2+ years experience in Hospitality or Hospitality Technology
• Client Centered Approach and Professional Orientation
• Self-driven, motivated over-achievers will fit well with our team culture
• Good team player, flexible and a positive attitude
• Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
• The ability to articulate a path to resolution in written English is crucial to success in this role
• We need professionals who can defuse volatile situations
• 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
  Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
  

PREFERENCES

• University Degree
• Experience with ticketing systems (Service Cloud, JIRA, etc.)
• Hotel experience in Front Office, Sales, Reservations or Revenue Management
• Ability to work under pressure

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.

Apply here

https://boards.greenhouse.io/duettoresearch/jobs/5375157

The Role

WTW primary point of contact for facility clients (direct servicing model)

• Support in escalations from Clients via emails & calls
• Facility client's renewal: Follow-up with appointed Carrier to ensure 100% completion for renewal with proper documentation and billings.

Support Consultants in the following works

• Renewal process: Perform technical review (i.e. data accuracy) on all renewal reports prepared by Global Delivery Centre (Manila)
• Prepare Pricing Tool Checklist to facilitate Consultants’ renewal review of clients.
• Support and assist to prepare all necessary reporting requirements based on the SOWs agreed with selected clients (e.g. Benchmarking report, Claims analysis report, Service Level report)
• Prepare employees communication decks, handbook and Benefits Guidebook.
• Prepare insurance premium breakdown for ad-hoc billings, for selected clients.
• Internal documentations and update requirements (for e.g., Update Client Account Checklist, Change & Update forms, IT Security forms)
• For selected clients: Be part of the client servicing team to respond to clients’ enquiries and urgent requests, where necessary (calls & emails)
• Client servicing : Follow-up closelywith Global DeliveryCentre (Manila) to ensure timely and accurate delivery of tasks and e-mail responses based on agreedturn-around time
• To be able to participate in selected, initiatives or ad hoc matters.

Governance, Compliance and Control

• Act with integrity in carrying out duties and responsibilities.
• Act with due care and diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality and accuracy when delivery clients’ work.

The Requirements

• Minimum of 2-3 years’ experience in a Health & Benefits insurance or consulting or brokerage role
• Experience in client supporting role
• Enjoy working with data & experience in analysis work
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Technical proficiency in Singapore employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel)
• Proficiency in English language

Equal Opportunity Employer

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Responsibilities:

• Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
• Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
• Apply extensive knowledge of the client's business and industry to develop requirements specifications.
• Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
• Develop visualization, user experience and configuration elements of solution design.
• Execute and coordinate requirements management and change management processes.
• Develop and maintain internal and external relationships to support management of scope and expectations.
• Participate in proposals, feasibility studies, implementations, and new business development.
• Operates as a team member and as a team leader. Advise on methods to improve business processes.
• Consider the business implications of the application of technology to the current and future business environment.
• Develop and execute acceptance test plans and test cases.
• May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. <R1548745> <Teoh Shiau Swang>

Position: Functional Business Analyst (Finance & Data)
Employment Type: 1-year Agency Contract (Highly Renewable)
Mode of work: Hybrid
Location: Alexandra

Job Objectives

Take on the role as a functional business analyst for projects and initiatives within in the Finance and Data domain.

Support the respective business segments in shaping their thinking towards quality and scalable solution including operating model, end to end process and client experience

Key Responsibilities

Functional Business Analyst

Requirements Analysis & Elicitation

1. Collaborate with BU Specialists to elicit and review business requirements
2. Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment
3. Responsible to analyse and define detailed functional and non-functional requirements based on business requirements
4. High level solutioning
5. Monitor and manage risks /issues related to requirements and scope creep
6. Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

Change management

1. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
2. Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
3. Work with business technology services team on the smooth delivery of the solution
4. Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
5. Identify potential problems, recognize the risk impact and propose risk mitigation strategies.

Job Requirements:

• Strong business domain knowledge in banking
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant banking and/or consulting experience

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Global supply at one of the world’s largest technology companies is no small challenge. It’s complex, fast moving, ever changing and above all exciting. It keeps our people on their toes. Our Global Supply Management team within Materials and Procurement takes charge of global supply planning for specific platforms and commodity areas. Focused on business goals and objectives, we take the lead in supplier selection, product delivery specifications and quality. We succeed through our ability to develop and maintain strong working relationships with global internal and external supply chain partners.

Join us to do the best work of your career and make a profound social impact as a Global Supply Management Senior Analyst on our Global Supply Management team in Singapore.

What you’ll achieve
As a Global Supply Management Senior Analyst, you will be responsible for takes charge of global supply planning for specific platforms and commodity areas. Focused on business goals and objectives, we take the lead in supplier selection, product delivery specifications and quality. We succeed through our ability to develop and maintain strong working relationships with global internal and external supply chain partners.

You will:

• COS Management; Responsible for commodity continuity of supply
• Acts as a single point of contact for all commodity related demand and supply issues/ requirements. Interfaces with Demand Planning organization to gather commodity demand requirements and trends. In case of demand pushouts or pull-in, lead discussions with Demand Planning and other internal stakeholders to determine the best course of action on supplier commits
• Coordinates with Global Commodity Managers to drive the commodity COS strategy
• Works with the supplier to negotiate the lead time and other supply requirements, and communicates the supply plan to internal stakeholders

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Develops worldwide materials strategies. - Develops, manages, and implements key projects to achieve strategic initiatives
• Tracks worldwide supplier delivery performance
• Develops supply COS performance matrix, measures the performance against matrix, and identifies improvement opportunities
• Manage high complexity commodity/platform

Desirable Requirements

• Bachelors with strong supply chain acumen or experience

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 2 February 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]

Responsibilities:

▪ Prepare test cases/test artefacts which cover the business requirement

▪ Prepare Test Data and update Test Case and Requirements Matrix

▪ Perform test activities such as test execution, capturing and analyzing test results

and raising & tracking defects

▪ Document and produce daily activities report

▪ Provides guidance to the junior testers

▪ Coordinate and liaise with relevant parties for project related items

▪ Maintain relationship with project team as well as with clients

▪ Maintain appropriate security controls for documents

Requirements:

▪ Candidate with a bachelor’s in computer science / Information Technology,

Computer or equivalent.

▪ Candidate with at least 3-5 years of software application testing experience

▪ Candidate with software testing experience in banking industry is highly preferred

▪ Proficient in MS Excel, Word and PowerPoint

▪ Good oral and written communication skills

▪ Able to work with all level of people and in fast pace/challenging environment.

▪ Able to work independently with minimal supervision

▪ Effectively communicate with all levels of client organizations, vendors and

stakeholders

Install, upgrade, support and troubleshoot Windows 10 and Win 11 Office 365 and any other authorised desktop applications

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Perform remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels

· Safely package equipment for branches and arrange for the transport of the equipment

· Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network

The successful candidate will work with the KM team in the implementation and execution of the firm’s KM activities.

Responsibilities

• Work with the KM team to implement and execute both client-facing as well as internal KM initiatives and activities.
• Work with practice groups to ensure strategic alignment of business goals and KM strategy.
• Be well-versed in developments in the law.
• This role is based in Singapore.

Requirements

• Law degree from an accredited university.
• Minimum 3 years’ work experience as a lawyer.
• KM experience in a large law firm environment will be welcomed (but not a pre-requisite), and experience in an international law firm will be advantageous.
• Strong analytical and technical ability so as to gain confidence of partners and senior lawyers and be able to draw on practical experience to deliver practical solutions.
• Excellent drafting, research, writing, communication and interpersonal skills, with the ability to clearly and accurately convey information and ideas.
• Self-motivated and results-oriented with a passion for innovation and developing new ways of supporting client-facing lawyers in the firm.

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Sales Support

Work location: Sin Ming Lane

Working hours: 8.30am-6pm / 9am-6.30pm (5 day work per week)

Salary: $2,000 - $3,000

Job Responsibilities:

• Support sales team on daily administration
• Handle email/phone enquiries
• Process sales order and follow up payment with clients
• Update and monitor daily the Sales data system to support the Sales team forecast exercises.
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Follow up with clients on the phone for administrative purposes.
• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on Navision system would be an advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.