Responsibilities

• Develop quantitative models and algorithms for Trading, including order execution, market making, and alpha generation.

• Deliver well-documented prototype and production code to run financial models, mainly in Python and Scala.

• Create software applications, user interfaces, APIs, dashboards, and automated reports for business users.

• Assist with Business Development, including writing Data Analytics mandate, preparing reports, and delivering business presentations. • Understand and clearly present Quantitative Finance literature.

• Create technical reports, and appropriately document developed libraries.

• Assist, when needed, with the development of Data Analytics platform, including Databases and Data Lake.

• Collaborate with Data Scientists, Developers, and Traders to jointly meet deadlines.

Qualifications & Skills
• Master or PhD in a technical field, such as Quantitative Finance, Mathematics, Physics, Engineering, Economics, Computer Science, or alike.
• 3+ years of work experience as a Quantitative Analyst / Quantitative Developer in a financial firm.
• Advanced coding skills in programming languages such as Python, R, Matlab, Haskell, Scala, C++, and/or Java.
• Experience in Quantitative Trading, for example developing systematic strategies.
• Knowledge of Mathematical Finance and Financial Markets, including Algorithmic Trading, Derivative Pricing, Portfolio and Risk Management, Dynamic Programming, and Numerical Methods.
• Knowledge of Machine learning methodologies, including Clustering techniques, Factor Modelling, Reinforcement Learning, and Advanced Statistics. • Knowledge of Git, SQL, and Dash (or similar).
• Basic knowledge of PowerBI, Tableau, and VBA.
• Experience with Real Time Analytics, Low-Latency Algorithms, Webapp Development, Docker, Kubernetes, etc. is a strong plus.
• Experience with Business Development is a plus.

• Collaborative, team player, open minded, and easy to work with.

• Proficient presentation skills and high attention to detail. • Able to explain technical results to non-technical audiences.

[Order Number: 519713]

Responsibilities

• Responsible for analysis work of subsidiary company (Trend and variance analysis etc)
• Review the monthly closing of subsidiaries accounts for accuracy and communicate to various stakeholders
• Preparation of monthly management report
• Supporting subsidiaries on annual budget exercise
• Suggest and improve work processes
• Responsible for subsidiaries' daily operations when required
• Liaising with auditors, tax agents and corporate secretary
• Handling admin work
• Any other ad hoc duties assigned

Requirements

• Degree in Accountancy or related field
• Minimum 3-5 years of relevant experiences
• Experienced in using Power BI or Tableau for analysis
• Able to commence within short notice

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA Licence No.: 07C5771

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $8,500 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

What To Expect:

• Partner with the users' business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Work with project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology while aligning with company’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Where Agile methodology is adopted, to lead and participate in Agile practices and ceremonies

How To Succeed:

• At least 3 years of working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43456" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

• 4 to 5 years of experience as Application Support Analyst.
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily monitoring, system capacity review.
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
• Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Experience supporting Web / Mobile / Client based applications.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

MorganMcKinley is Your Gateway to Career Success.

We are looking for a KYC Analyst to join our client, one of the world's leading financial services providers. Thisrole primary task will be to review client files for either new account openings or KYC reviews. This includes (but is not limited to) a review of the client's source of wealth, AML risk factors, corporate structures, and due diligence searches.

Responsibilities:

• Provide expert advice to Client Advisors on complex account structures and KYC/AML cases the business is confronted with.
• Act as sparring partner for Client Advisors in all AML / KYC related topic
• Support and advice Client Advisors in completing the KYC information in line with Bank’s standards
• Oversee and monitor the entire KYC process including coming due and overdue KYC cases
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes
• To understand the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Support the Business Management Team by performing outreach to the various APAC teams to consolidate the status, updates in excels and attend calls.

Qualifications:

• Bachelor’s degree in economics, Banking, and finance or equivalent
• At least 2-3 years of KYC or AML experience in financial services industry
• Proficiency in Excel with VLOOKUP and PowerPoint.
• Good communication skills (verbal and written).

Join us in shaping the future of investment compliance! Apply now to be part of a team driving excellence through innovation and strategic oversight.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Control Risks' Embedded Consulting practice is growing in Singapore and we have a great opportunity for a Junior Intelligence Analyst to join us as part of a dedicated team, embedded within a high profile, international technology company.

The Junior Security Intelligence Analyst will help collect, curate, and disseminate current and forecasted risk intelligence in a timely manner to partners and stakeholders. Analysts provide strategic foresight and analysis on security and operational concerns that may pose a safety risk to the client, its employees, or community.

Responsibilities:

• Monitor and analyse geopolitical and global events identify and assess threats the client's specific global operations, assets, and personnel.
• Provide major event safety and security assessment, forecast, and vulnerability reports.
• Conduct site and travel vulnerability assessments to ensure the safety of the client's employees and locations.
• Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps.
• Drafting comprehensive, well-researched, and articulate analysis products providing tailored research for client-specific needs.
• Other responsibilities may develop with programme growth.

• A bachelor’s degree in history, political science, international relations, intelligence analysis, or a related discipline.
• 0-2 years of experience in related global risk and threat analysis experience required.
• Experience in collection and analytical methodologies.
• Keen understanding of social media monitoring techniques.
• Proficiency in client workspace product suite; the ability to present information in a graphic format and concise reports.
• Excellent research, analytical, writing, and verbal presentation skills.
• Ability to quickly adapt to the external environment and organization.
• A strong customer service focus and ability to build and maintain trusting relationships.
• Ability to be a positive and effective team member.
• Ability to effectively manage multiple projects simultaneously and prioritize.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Duties
•Assist Project Department with admin support.

•Assist Sales Department with admin support, such as tender submission slides,binding tender document etc.

•Assist/Upkeep showroom setup

•Responsible for inventory of product finishes and swatches.

•Ensure proper documentation, maintains and update records accordingly.

•Any other ad-hoc duties as assigned.

•Other ad-hoc duties as assigned.

•Analyze and structure projects and new requirements coming in the domain with all stakeholders involved in order topropose to the organization the best way to deliver appropriate solutions;

•Lead the elaboration of a functional solution with business stakeholders and concerned IT teams

•Lead, with the support of technical teams, the definition of the solution and the implementation roadmap

•Drive the definition of use cases for User Acceptance Test with end users

•Manage all the decision-making and analysis process allowing to design, validate the solution, and get the necessary approvals in terms of architecture, IT risk and IT Security, budget and capacity planning.

•Coordinate the implementation from a project management perspective and ensure the WMIS Project governance is applied at each step

•Bring added value to both the IT tools functionality and potential changes to operational processes impacted.

•Ensure that every new solution implemented respects WMIS standards and allows for mutualization / reuse as much as possible between sites. Avoid/minimize specific local solution in favor of standard reusable solution.

•Organize and run dedicated committees (steering committees, project committees, etc)

•Identify and report on project risks, attention points and issues to follow-up

•Requirements and general functional specifications (GFS): Coordination of workshops, minutes, writing GFS, Review and validation with Sponsors, Presentation and support to Dev Team, etc

•Coordinate all teams, from same division or other divisions, working on the same project

•Plan the migration strategy and change management activities related to these new projects

•Coordinate, supervise and contribute to Users Acceptance Tests (UAT) related to new implementations

•Ensure the good relationship with business sponsors and stakeholders on each location

•Core Banking Platform, Corporate Actions, Settlements and Payments, Reconciliation systems, Regulatory Reporting

•Transversal projects involving other domains, but with a major impact on Core Banking platform.

.

Profile

•Minimum Diploma or Bachelors in Engineering or Business

•Minimum of 10 years of experience in :

• Banking Industry, as a Business Analyst and as a Project Manager

• Core Banking processes and features :

•Strong knowledge of transaction capture, settlement and accounting booking

•Good knowledge of financial products and on their underlying (Securities, Payments, Money Markets, Foreign Exchange, Credit, Derivatives and Structured Products, Commodities)

•Regulatory Reporting (e.g.MIFID2, Cost and Charge Reporting to clients)

• Reconciliation and matching systems (e.g. Intellimatch)

• Payment and transaction settlement systems (SWIFT, SEPA, local domestic systems in Europe and in Asia)

•Project Manager role on core banking projects

•Excellent communication skills in English, both oral and written.

•Strong proficiency with Powerpoint, Excel, Word, Visio

About ISUZU MOTORS ASIA LIMITED (IMA):

A Global Japanese Automotive Manufacturer with an office in Singapore is embarking on an evolving path and expanding role. The Singapore office assists the Japan Head Office in managing the Group’s interests and exposures in the ASEAN region, India and Middle East.

There are many opportunities for staff to be involved in cross-department and regional projects. And as part of the Group’s initiative towards greater adoption of technology and boosting work efficiency, the Singapore Office offers a chance to take part in exciting tech projects that can have impact across the Group.

The Finance & Administration Department is looking for a matured and capable team player to join their growing team. As an integral member of the Singapore Office, the expectations and challenges are high but will be very rewarding and exciting for high performers.

We are looking for a Treasury Analyst (1-Year Contract) with/who is:

• 3 years in Accounting, Corporate Treasury, Finance, or a relevant role. Fresh graduates are also welcome to apply.
• Excellent knowledge in Excel and PowerPoint is a must.
• Experience with SAP and Bloomberg terminal is a plus.
• Team player mindset and excellent communication skills.
• Highly accurate and meticulous with numbers.
• Ability to work independently and under pressure to meet tight reporting deadlines.

Possibility of conversion to permanent, subject to internal availability.

Duties & Responsibilities:

• Treasury Operations
  • Cash management activities, including payments, monitoring and forecasting of company’s cashflows and FX exposures.
  • Executing and ensuring transactions are compliant with Treasury and Accounting guidelines.
  • To evaluate, analyse & monitor hedging activities such as FX Forward deals with banks.
  • To assist in the monitoring and approvals of loans and borrowings to/from subsidiaries.
  • Support control & governance efforts in bank account architecture, management (e.g., opening, closing and maintenance) and banking approval matrix.
  • Identify, assess, and mitigate financial risks (i.e., liquidity, FX, interest rate, settlement, investment, counterparty credit, market, fraud, project, regulatory risks) working closely with wider Isuzu Group Finance teams.
  • Assist with payment runs and check bank uploads for payments are accurate.
  • Plan and manage FX Netting within the Group and liaise with internal and external parties.
• Assist with ad-hoc bank mandate updates and corporate secretarial matters.
• Continuous Improvement Projects
  • Opportunity to improve controls and processes across Isuzu Group’s treasury functions with new projects.
  • Evaluate business processes, anticipate requirements, and uncover areas for improvement.

Expected Start Date of Work: March 2024 / ASAP

· Minimum of 5 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications)

· xperience of working on Instant Payment-Europe region or any similar Real time payment processing system or Payment Engine.

· End-to-End payments system knowledge with detailed insights on payment file format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping and validations.

· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs.

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.

· Break SFD & EPIC into developable stories for developers by creating linkage & traceability of requirements.

· Experience on at least one of the payment engines like; Dovetail, GPP, Clear2Pay or in-house payment engines & workflows.

• Proactively 'hunt' for potential malicious activity and incidents across the environment using advanced threat network and host-based tools adopting Mitre Attack Framework.
• Perform hunting for malicious activity across the network, endpoint, and Critical Assets.
• Create hunting hypothesis and perform IOCs & TTPs based threat hunting and share reports with the management weekly on the findings, misconfiguration, use case development and provide suggestions for counter measurement.
• Expertise in hunting, managing, and writing detections using logs from Endpoint Detect and Response solutions like Carbon Black EDR, CrowdStrike EDR & Cortex XDR etc.
• Research on different TTP's for ATP Threat groups which are used by attackers during the sophisticated Cyber-attacks.
• Collaborates with technical and threat intelligence team to provide indications and warnings and contributes to predictive analysis of malicious activity.
• Perform cyber security threat hunting & detection activities with specific focus on countermeasure Tactics, Techniques and Procedures (TTPs)
• Contribute to the tuning and development of security information and event monitoring systems (SIEM) use cases and other security control configurations to enhance threat detection capabilities.
• Familiarity with threat modelling, development of attack plans, performing manual & automated Ethical Hacking, & develop proof of concept exploits.
• Evaluates new security technologies and products and performs engineer-level work and analysis to determine if solutions should be pursued.

To Apply:

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

Onsite Support Engineer

Requirements:

• Degree/Diploma in IT or Equivalent
• Min 2-3 years of hands-on support for IT Services
• Expert knowledge in Microsoft products (Office 365)
• Experience in creating, understanding, and following technical documentation, routines and processes
• Handle incidents and requests defined as per defined in processes and SLA
• Support & assist with setting up remote collaboration tools/systems
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]

Job Description:

• Communications Development and Delivery - Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.

Job Requirements:

• Diploma holder with experience in marketing, communication or events industry.
• Good verbal communication
• Team Player
• Proficient in Microsoft Excel, Microsoft Powerpoint and other Microsoft Office Applications
• Candidates with no relevant experience is welcome to apply as training will be provided

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

Client Account Service Executive

Working days: 5.5 days (9 am to 6pm , 9am to 1pm)
Location: Pandan Loop (Clementi)
Salary: S2,800 - $3,600

Responsibilities:-

• Account servicing and provide sales support to clients and supermarkets
• Build and maintain good relationships with existing and prospective customers
• Maintain a strong understanding about product inventory, features and specifications
• Handling of customer orders and ensuring they are processed and fulfilled on time
• Engage and work closely with clients on products marketing and promotional activities
• Engage and work closely with Operations, Logistics and Merchandising team to provide good products and services
• Active participation in department and business review meetings

Requirement:-

• Minimum Diploma / Degree / Professional Certificate with some related experiences preferably in FMCG/Retail industry

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

About the job

An amazing opportunity has opened up at one of the world's largest wealth funds seeking a talented individual to join their Risk & Performance Management Department (RPMD).

Role

• Collaborate with risk managers to design and produce risk and performance reports for their investments, covering various asset classes and strategies
• Provide meaningful analysis and explanations for performance and risk numbers in reports
• Identify, investigate, and address issues related to data quality and report content
• Implement and enhance risk modelling and performance attribution methodologies
• Proactively evaluate weaknesses, redundancies, and inefficiencies in existing processes to continuously improve productivity, accuracy, and reporting capabilities

Requirements

• Minimum 5-8 years of experience in an analytical or reporting role within a financial institution
• Strong technical skills in SQL, Python, R, Tableau, with experience handling large analytical datasets
• A degree in Finance, Financial Engineering, Engineering, Mathematics, Statistics, or a quantitatively inclined field
• Proficiency in investment performance and risk measurement and attribution methodologies
• Attention to detail, initiative, and the ability to work well under pressure
• Strong team player in a fast-paced environment
• Excellent communication skills with the ability to interact effectively with stakeholders
• A desire for continuous learning and the commitment to upgrading your knowledge base and skill set

Salary – $240,000 (Negotiable)

If you are interested in this role or would like to have a discussion, please contact Vanessa at [email protected]

• Healthcare Sector
• North-East/Central Location
• 2-Years Contract Role

Responsibilities:

• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed.

Requirements:

• Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
• At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
• Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page/cadmusresources/job/LRWVW5Y6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

CADMUS RESOURCES | EA Licence No.: 05C3447