Job description:

• Analyzes and defines EDI requirements for both customers and business teams for needs and challenges to enable efficient exchange of information.
• Monitor and troubleshoot EDI transactions, identifying and resolving any errors or discrepancies in a timely manner to ensure a smooth flow of information.
• Provide product and technical support to customers and internal team concerning EDI guidelines and capabilities.
• Responsible for testing , maintenance and troubleshooting on the EDI/B2B applications. Escalate technical queries that cannot be resolved directly to Manager and /or business teams.
• Procure vendor and partner rates (e.g. ocean-freight, air-freight, handling charges, etc.).
• Populate rates into Excel.
• Present spreadsheets in a easy to reference format (e.g. filters, etc.).
• Generate and interpret trend analysis.
• Support quotation proposals, RFQs/bids, etc.

Job Requirements:

• Proven experience working as an EDI Analyst or in a similar role.
• Solid understanding of business processes and workflows, particularly in supply chain, logistics
• Experience in Cargowise EDI
• Strong attention to detail and accuracy, with the ability to handle large volumes of data and ensure data integrity.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to prioritize and manage multiple tasks simultaneously, while meeting tight deadlines.

Job Description & Requirements

Our Quality group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across the globe.

What will you do

• Responsible for planning, scheduling and performing calibration, maintenance and qualification of laboratory equipment.
• Responsible for maintaining laboratory chemicals and consumables inventories and disposals.
• Responsible for archival/retrieval of retention samples.
• Ensure laboratory equipment calibration, maintenance and qualification within timely manner and in compliance to standard operating procedures with necessary laboratory safety precautions.
• Liaise and coordinate with external service providers in carrying out calibration, maintenance and qualification of laboratory equipment and tools.
• Liaise with external vendors to ensure chemicals and consumables supply continuity.
• Support laboratory investigation on laboratory equipment failure, Out of Tolerance and Out of Specification
• Be the subject matter expert of laboratory maintenance and participate as auditee in site internal audit/external audit.
• Coordinate with laboratory team to ensure equipment availability for calibration, maintenance and troubleshooting work.
• Manage archival/retrieval of record for laboratory calibration, maintenance and qualification related documents.
• Understand customer needs and identifies solutions to non-standard requests by interpreting existing procedures, processes and practices.
• Ensure work and behave in accordance with EHS procedures and guidelines.
• Maintains positive working relationships among employees and fosters an environment where employee engagement, empowerment, teamwork and accountability are the cultural norm.
• Participate in continuous improvement initiative as part of the production system culture in Singapore.
• Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable.
• Uses formal data based analytical tools (such as Lean Six Sigma process) to identify and implement operating improvement opportunities to eliminate waste, improving accuracy, compliance and productivity.
• Any other duties as assigned by the Senior Manager/Director.

What you must have

To be successful in this role, you will have:

QUALIFICATION:

Bachelor Degree in Science/ Life Science, Pharmacy, Pharmaceutical Science or Engineering or proven relevant experience.

EXPERIENCE:

This is a career conversion programme under Workforce Singapore (WSG) and candidates must meet the following criteria:

• Singaporeans/Singapore PRs only
• PMETs/Mid-Careerist with no prior work experience in Biopharma industry are welcomed to apply
• Open to two years contract
• Minimum 2 years of relevant experience in GMP manufacturing environment, preferably laboratory operations.

QUALIFICATION:

Bachelor Degree in Science/ Life Science, Pharmacy, Pharmaceutical Science or Engineering or proven relevant experience.

Expertise, Professional and Functional Competencies

· A continued improvement mindset.

· Good knowledge and understanding of GMP

· To be familiar with simple statistic to apply statistical analysis and process control techniques.

· Experience in MS-office applications.

· Proficient in English.

Other Personal Attributes:

· Good organization and time management skills.

· Able to work independently.

· Meticulous with high integrity.

· Good interpersonal and communication skills, with ability to work in cross-functional teams.

· Continuous improvement mindset.

· Positive attitude and self-motivated.

• You will be part of the team that supports Trade Finance Operations, with effective implementation of Technology changes, reviewing Requirements from End User perspective, and ensure implementation through effective Testing, Training and Documentation.
• Understand Business Requirements and Functional Specs documents
• Understand Test Case Design developed in TOSCA for the technology change
• Drive testing delivery as per the test strategy and test plan
• Create instances in TOSCA for multiple test data combinations
• Perform Exploratory Test Case execution
• Perform Test Case automation for identified modules
• Report defects in tracking system and follow-through on defect resolution
• Conduct training to impacted operations and/ or business users
• Provide post-implementation support to operations users

Job Requirements:

• Bachelor’s degree/ Diploma holder
• Operations experience is advantageous (Trade Finance)
• Proficient in computer skills
• Strong analytical skills.
• Good communication and interpersonal skills
• Able to work independently and in a team

Purpose:

• Provide support to APAC HQ and all operating companies in the Asia Pacific region on applications relating to Business Intelligence (BI) for management & operational reporting and integration layer with source data systems.
• Participate in implementation/enhancement projects to plan, coordinate and liaise with users on system requirements gathering, solutioning, design & documentation.
• Primary focus will be on in-house developed applications, supporting in areas of business operational, KPI reporting & business analytics.

The key roles and responsibilities are as follows:

Key accountabilities:

• Design BI architecture in Azure cloud and migrate on-premise BI systems to Azure
• Lead in user requirements gathering and perform system impact analysis of changes required by business from technical perspective
• Drive user discussions and conduct workshops to facilitate information gathering
• Perform feasibility study to ascertain area of automation
• Propose and review solutions with respective stakeholders affected by the change
• Document user requirements into user specifications (functional & technical)
• Lead in system design and development of solutions according to the agreed user specifications
• Develop test plan & scripts
• Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g. system performance benchmarks)
• Lead in user training & user acceptance testing
• Ensure proper deployment of changes to production environment in accordance to internal procedures
• Collaborate and initiate change with business users to provide improvements to standardise system processes and propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g. sections, departments and entities from the Asia Pacific region)
• Review all work deliverables from development resources assigned and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery
• Provide periodic reports to reporting manager on work status/project progress
• Accountabilities are applicable to daily support, change order sustenance and project work
• Ensure full compliance to company policies, internal procedures, information security and JSOX audit requirements for all work performed
• Other duties as assigned by supervisor

Daily Support:

• Dedicate about 30% of time in daily support activities
• Provide 24x7 systems support according to the business units’ SLA of Asia Pacific region on in-house developed business applications
• Handle issues resolution in accordance to SLA
• Report any system or operational deficiencies and recommend areas for improvements

System Sustenance Change Orders:

• Dedicate about 30% of time on change request fulfilment activities
• Manage full change order fulfilment for the designated systems (independently end to end from feasibility study to final delivery)
• Manage development resources allocated as per change order requirements (usually of medium complexity)

Projects:

• Dedicate about 40% of time in project work
• Contribute as a key project member/team lead/technical subject matter expert in new implementation / enhancement projects for small, medium to high complexity projects.
• Collaborate with other ICT team members, application SME’s and with other vendors as and when required by the project and ensure delivery of projects in accordance to project KPIs
• Project activities include but not limited to: requirements gathering, design, testing, training, documentation, deployment, coordination, quality assurance, etc.
• Review all project outputs in relation to IT system deliverables from project development resources

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 7 years of Information Management experience in an MNC within the High Tech industry, with 5 years in IT lead role in project / support environment
• At least 5 years of implementation and support experience in Data warehousing and BI tools
• Degree in Computer Science / Engineering or IT related fields
• Preferably certified in Data engineering and/or Data analysis
• Preferably Project Management certified (PMP) or Agile certified
• Excellent hands-on experience in Power BI, Cognos BI, Azure data lake, Azure Synapse, Azure/Oracle Datawarehouse and ETL tools
• Proficiency in Power BI and Cognos BI Administration, Security and Framework Manager Dimensional Modelling
• Experience in DAX, M query, SQL, stored procedures, database/data processing concepts, data modelling, reports and dashboards development
• Good knowledge and in-depth experience in designing data warehouse systems and data flow in source systems such as Oracle eBusiness Suite or Azure D365
• In-depth knowledge & experience to design and develop a flexible & scalable BI model that can cater for the business reporting needs
• Familiar with IT SDLC and agile methodologies.
• Familiar with business analytics & reporting in areas of Finance, Supply chain, Sales & distribution, Service CRM
• Good knowledge in application deployment & solutioning
• Excellent understanding of data mining, data visualization and statistical modelling
• Proficient in Microsoft Office Tools (e.g., Word, PowerPoint, Excel)
• Good analytical mind and problem-solving attitude/skills
• Possesses great attention to detail while also being flexible to adapt to a dynamic environment and changing priorities
• Proficient in business as well as technical writing / documentation
• People oriented with good interpersonal and communication skills, both written and verbal
• Experience collaborating and working with multiple internal and external stakeholders
• Customer focus and have business sense
• Accountable, decisive, good leadership and emotional intelligence
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Responsibilities:

• Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- functional specification.
• Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.
• Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.
• Deeply review and evaluate IA (Impact Analysis), functional, technical design and specification from business and technical point of view.
• Project status reporting with risk/issue mitigation strategy.
• Manage and resolve issues happened from business requirement or systems solutions.

Requirements:

• At least 5- 10 years of experience in Transaction Banking (Cash/Payment) domain (e.g. CMS, Cross-border payment, Local payment in Indonesia, Philippine, Vietnam, Thailand etc.)
• Proficient in gathering and analysing Business Requirement, Technical & Functional Specification Design documentation, test case design.
• Strong and patient analytical and problem-solving skills
• Good inter-personnel and communication skills across a wide range of people
• Self-motivated and possess drive, and ability to work independently and a good team player
• Experienced in working with different teams on medium to complex regional channel systems or payment systems will be an advantage.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

School Bus Co. looking for Ops cum Fleet Support. Your works include planning the schedule & execute the jobs. To liaise with clients & bus crews. To train and conduct orientation for new hire. To ensure all bus crews compliance to safety standards and procedures. To provide support to Operations, Fleet, CS and Sales teams.

A team player and able to work in a fast-paced environment. Good interperonal skills and good communications skills. Must posses at least class 3 driving licence, independent & positive. Proficient in MS excel, words. Works Mon-Friday and alt Sat. Interested please email resume to [email protected]

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

Job Summary

An exciting opportunity to be part of the Actuarial System Support team to support the testing of products within the Insurance industry.

Mandatory Skill-set

• Degree in Actuarial Studies, Computer Science, Statistics, or Mathematics;
• Minimum of 2-3 years of relevant experience in supporting actuarial systems and product pricing;
• Demonstrates meticulous attention to detail, and the ability to thrive under pressure;
• Exhibits excellent interpersonal, written, and verbal communication abilities;
• Good understanding and knowledge in product development, pricing and financial conditional management;
• Detailed oriented, meticulous, analytical and strong problem solving skills;
• Demonstrates proficient technical and analytical skills;
• Maintains a high level of integrity, taking ownership of tasks and fostering a positive attitude towards teamwork.

Desired Skill-set

• Experience in insurance industry;

Responsibilities

• Part of the Actuarial System Support team to support the testing of products within the Insurance industry;
• Establish products within the product engine, which includes activities such as coding formulas and setting up product tables;
• Provide support for testing products within the product engine;
• Work closely with various team such as the Actuarial Pricing team, Product Implementation team, and IT team to address any issues encountered during testing;
• Able to ensure the timely completion of product testing as per defined milestones;
• Take ownership of evaluating and mitigating business and regulatory compliance risks;
• Remain updated on industry trends regarding regulatory compliance, emerging threats, and technological advancements to enhance risk management strategies;
• Identify and communicate potential concerns or risks, and share best practices for risk management proactively.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description:

• Act as System Admin for assigned Principals
• Work closely with local IT to ensure smooth system uploads and reporting
• Schedule system reports to relevant stakeholders – COMZ Division and/or Principals
• Sales mapping by customer by Rep for uploading into the different systems
• Weekly and monthly sales overview reports to COMZ management (GM, Biz Unit Managers)
• Monthly sales reports to Finance for billing purposes

Job Requirements:

• Diploma in any field

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a global manufacturer. Due to business needs, they are now recruiting a Business Process Analyst to be part of their Business Improvement team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility of Business Process Analyst:

• Evaluates business systems and workflows, conducting a thorough process analysis of current and future Finance & Manufacturing systems/processes.
• Mapping existing processes and suggesting new/improved processes, aligning with the department’s strategic directives and operational guidelines.
• Collaborates with various departmental business process owners to assess current systems and processes, identifying areas for automation and integration to enhance overall operational efficiency and reduce costs.
• Collects and documents requirements, encompassing business processes and needs, and translates them into detailed functional specifications.
• Provides support for ad-hoc projects and initiatives as required.

Requirements:

• Diploma in any discipline
• Min 3 years of system improvement process experience
• Proficiency in Microsoft Office
• Experience in manufacturing industry is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

A global Oil & Gas trading company with a strong Asia presence is looking for a Senior Market Risk Analyst to join their team. The scope of the role will cover Singapore and UK trading books.

The role will be within a small team focused on providing daily risk reporting, developing and maintaining a solid understanding of the risks associated with the trading desks.

Key Responsibilities

• Daily position/exposure monitoring and reporting
• Monitoring various risk metrics, advising management of limits breach
• Preparing P&L and VaR computation and validation against market movements
• Developing and improving risk reporting tools, metrics and processes
• Providing investigations and explanations on P&L movements
• Proactively interacting with Traders, brokers and clearing agents and liaising with Finance/Operations teams on the trades
• Maintaining trading management system, managing trading and market data
• Supporting the CRO to ensure compliance with all policies and procedures

Key Requirements

• Minimum of 5 years of Market Risk experience in Oil Products or Gas
• Degree or equivalent qualification, ideally in a highly numerate subject, such as Mathematics, Financial Engineering, Statistics etc.
• Exposure to MRM framework & models, financial modeling, value at risk models will be an advantage
• Proficient at adapting quickly to changing situations.
• Proficient at working with individuals from diverse backgrounds and the ability to tailor communication style accordingly, acknowledging individual differences.
• The ability to communicate clearly and build a good working relationship with traders and senior management is a must.
• Meticulous, outstanding attention to detail and ability to multi-task

If you have the above skills and experience and are looking to take the next step in your career, apply today or email me at [email protected] to begin a conversation today.

• Up to $9,000 with Good Company Benefits & Bonus
• Strong foundation in end-to-end SDLC required to excel in this role
• Multiple Permanent Opportunities with Reputable Company

Responsibilities

• Involve in various stages of SDLC, systems development process and project management
• Analyse business use cases for new features and enhancement to current systems.
• Act as intermediary between key stakeholders, developers, vendors and end users.
• Present key insights and recommendations to stakeholders with regards to improving business processes and efficiencies
• Provide support on application related issues

Requirement

• Degree in Computer Science/Information Technology or equivalent with at least 5 years of relevant hands-on experience in managing IT Application projects
• Excellent communication skills with experience in stakeholders, vendors and end-user and project management.
• Demonstrated understanding of end-to-end SDLC and experience through full project lifecycles.
• Strong analytical skills and well verse with problem resolution methodologies

Salary will commensurate according to Candidates’ Work Experience & Qualifications

To apply for this job opportunity, click on APPLY NOW. We regret that only short-listed candidates will be contacted shortly.

EA License No: 14C7092
EA Registration No: R2199193 (Frieda Chan)

Industry: Healthcare

• Assessing appeals for access, extended or concurrent use of Home Care services, based on approved framework;
• Liaising with appealing organisation to obtain and clarify case details;
• Ensuring proper documentation of approvals in system;
• Liaising with other agencies on data collection and collaboration initiatives.
• Request-For-Proposal (RFP) reviews – review tender documents and seek providers/agencies clarification to ensure providers meets the requirements of the RFP proposals;
• Ensure proper documentation of RFP review and the related documents/contracts;
• Other administrative functions, such as collation of returns, managing of providers’ data base, preparation of reporting slides.
• Other duties as assigned by Reporting Officer.

Requirements:

• Singaporean
• Degree holder
• Proficient in MS office applications (e.g. Microsoft Word, Excel and Powerpoint)
• Good planning capabilities, and good command of English with good communication and writing skills
• Prior experience in healthcare sector is a bonus

Other information:

• Salary: $17/hr
• Working days: Mon - Fri (office hours)
• Contract: 12 months
• Location: Outram Park

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

Overview

Opus 2 provides game-changing, cloud based legal technology and services that enable law firms to build the connected digital practices of tomorrow, today. Our solutions allow firms to transform at a pace that fits their business needs, to streamline and connect the different stakeholders end-to-end and deliver greater efficiency, collaboration and insight. Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement.

The Product Support team are a talented, engineering focused department with an emphasis on customer service whether that is dealing with external clients or internal business functions. We work with a number of different areas of the business and are responsible for service excellence and ownership of client incidents.

Job Overview

We are looking for a Product Support Specialist in our Singapore office.

We require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated technical support of our software products, handling customer inquiries and working with internal teams to develop solutions to client-reported issues.

What you'll be doing

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

What we're looking for in you

• Provide 2nd line technical support and expert product consulting, via email, phone, and our internal support portal, to all users of our Opus 2 platform, Transfer and Annotate products (SaaS, Enterprise and Internal).
• Troubleshoot and test client-reported product defects, liaising with QA and DevOps for the deployment of fixes.
• Creating automation tools with bash, python (or similar) to fix data-related issues across the product suite.
• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met.
• Identify, triage, and escalate defects to appropriate internal personnel, providing a clear outline of the problem with technical detail.
• Capture client feedback, and escalate improvements to appropriate internal personnel, providing a clear story of the improvement in clear detail.
• Assist with proactively engaging clients with best practices to optimise product usage and maximise adoption.
• Consult with Enterprise clients to provide expert product knowledge and technical product workflow solutions.
• Track and manage support activities in the Helpdesk or incident tracking system.
• Recognise and promote opportunities for training and professional services.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

Equal Opportunities

Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

As a Disability Confident Committed Employer, we have committed to ensure our recruitment process is inclusive and accessible.

Recruitment Privacy Policy

Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.

Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.

Requirement

• Diploma/Bachelor's Degree in Computer Science, Information systems, or related field.
• At least 2 years of hands-on experience in data management or data analytics
• Experience in SQL and Python.
• Banking/Financial/Investment Industry is good to have

Responsibilities

• To engage with various business end users and stakeholders at all levels
• To play an integral role in ensuring data ingested into the organization’s enterprise system to meet the good quality requirements required by business.
• To do data validation and correction tasks
• Involve in various data management tasks, including unstructured data.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

The System Analyst is a member of the Shared Platforms Technology team supporting HR Applications and Systems. The role is to deliver technology solutions through projects and change requests in Human Resources domain.

He or she is expected to work effectively with across other teams and departments, and external vendors to achieve above through following:
- Ensure all aspects of business requirements are understood and defined;
- Perform impact analysis of the requirements, coordinate and work with other teams and vendors to estimate effort and costs;
- Manage the functional specifications, design, build, test and deploy the solutions in accordance with specifications.

He or she will be the subject matter expert (SME), and provide associated support, for the team’s suite of HR applications, for example Workday HCM, SuccessFactors Recruitment and Learning, SAP HR.

• Consult with users to identify, define and document business needs and objectives, functional requirements, business/operational processes, problems, input and output requirements, and levels of systems access.
• Manage among end-users, technical analysts, information technology analysts, consultants and other IT teams in the feasibility assessment, analysis, design, configuration, testing and maintenance of the existing or new systems to achieve optimal operational performance and quality.
• Track and fully document changes for functional and business specifications; write detailed universally understood processes/steps/requirements for use in training.
• Identify opportunities for improving business processes, user interface, functionality through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
• Work with multiple teams including vendors to analyse requirements, perform impact analysis for enhancements.
• Anticipate, analyse, address and resolve any functional or non-functional issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary, with consideration of timeline.
• Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support.

The right candidate must possess the following:

• Bachelor’s degree or equivalent in computer science/engineering. Diploma with relevant job experience in lieu of degree may be considered.
• Working experience: At least 12 years in HR technology delivery roles within software delivery life cycle
• Hands-on experience delivering Workday integration configurations for example Core Connector/PECI/WECI/PIFCOF, EIB, RaaS, Workday Studio
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Domain expertise and good technology knowledge in the areas of Human Resources and related
• Good understanding and experience in various DevOps / software management tools, for example Confluence, JIRA, BitBucket, Jenkins.

This is a 12 months assigned to our client

Work Location: To be confirmed

Salary Range : $3,500-$4,000

Job Description

1. Systems Development Lifecycle

2. Part of the IT functional team.

3. Learn the usage of SAP HR System, and perform IT testing of various functionalities within the SAP HR

system.

4. Learn the usage of SAP ENABLE NOW to create training material.

5. Will be exposed to the project's processes of how system investigation of reported issues is done.

6. Shadow the team on how they implement system changes as part of client's Change Request

7. Learn how to do solution design work.

Skills Required (if any):

1. Have decent module grades, especially IT related modules.

2. Preferably IT/Computer Science degree/diploma background.

Having experienced the following are beneficial:

1. SAP HR

2. Practised programming and SQL

Skills Required

1. Functional Test Planning

2 . SAP HCM On Premise Human Capital Management

3. Known University with IT degree course

4. Relevant experience and internship

Responsibilities:

• Collaborate with the sales team to process orders, quotations, and contracts.
• Ensure accurate and timely entry of sales orders into the system.
• Prepare and maintain sales-related documents, including proposals, contracts, and reports.
• Assist in the creation of sales presentations and marketing materials.
• Manage order processing activities, including order entry, tracking, and fulfilment.
• Coordinate with logistics and warehouse teams to ensure on-time delivery.
• Utilize CRM systems and other sales support tools to manage customer information and sales activities.
• Assist in handling post-sales activities, including addressing customer concerns and resolving issues.
• Collaborate with technical support teams to ensure customer satisfaction.
• Coordinate and schedule sales meetings, including preparing agendas and documentation.
• Monitor and report on sales team performance, tracking key performance indicators (KPIs).
• Assist in preparing sales forecasts and performance analyses.

Requirements:

• Minimum Diploma in Mechanical / Electrical / Electronics / Chemical or equivalent
• At least 2 – 3 years of relevant sales support experience in process control / instrumentation / Automation industries
• Good communication and interpersonal skills
• Familiar with CRM

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets and the third largest bank in Europe.

Information Systems Asia Pacific (ISAP), our Singapore center is one of the three main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

• Envisioning and preparing the Bank’s futures information systems
• Collaborating and supporting core banking flagships and transverse areas in their large-scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges

About CMI

Capital Markets IT (CMI) is the IT department within the bank focused on solutions related to Capital Markets. CMI involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, Risk management systems (market risk, counterparty risk) algorithmic trading, data analytics and Regulatory measures. The use of advanced technologies like cloud and artificial intelligence is also becoming increasingly prevalent in CMI to enhance efficiency and decision-making processes.

Team & Position

Embark on a transformative career journey as an Application Support Analyst in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology. You will be immersed in real life projects, shaping the future of capital markets software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Responsibilities

• Provide comprehensive technical support for capital market applications, ensuring uninterrupted operations and minimizing downtime.
• Collaborate with business analysts, development teams to understand the requirements or troubleshoot, debug, and resolve application-related issues.
• Design, develop and test code using a modern CI-CD pipeline.
• Monitor and analyze system performance, promptly addressing any issues to maintain optimal functionality.
• Implement proactive measures to enhance system reliability and performance.
• Conduct regular system audits to identify vulnerabilities and implement security patches.
• Respond to user queries and provide effective solutions to application-related problems.
• Develop and maintain documentation for support processes, troubleshooting steps, and system configurations.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of applications with business objectives.
• Participate in on-call rotations to provide 24/7 support for critical issues.
• Stay updated on industry trends, emerging technologies, and regulatory changes relevant to capital markets.
• Participate to proof of concept for new technology R&D
• Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of support activities.

Technical

• Strong knowledge in UNIX platform and any relational DB and language ( SQL, Oracle, Sybase, BigData)
• Proficiency in scripting languages (e.g., Python, Shell) for automation and monitoring.
• Valuable exposure to Elastic Search, Grid computing, Grafana and Prometheus, Kibana, Control-M, KAFKA
• AWS or GCP Cloud Certified
• Any DevOps Pipeline tooling GIT, Maven/Graven/Nuget/ Ansible, Jenkins, Docker/Kubernetes.

Functional

• Demonstrate a broad understanding of Market Risk and FO Trade workflow, with a commendable grasp of financial products (Treasury, Fx, Credit, IRD)
• Strong knowledge of financial instruments, market data feeds, and trading workflows.

Nice to have

• Any Object-oriented language: Java, .Net
• Domain-Driven design and Microservices: springboot
• Any testing automation tools and frameworks (e.g., JUnit, TestNG, Selenium).

Qualifications and Profile

• Junior level (0 to 3 years) experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Shift Timings:

• Candidate will have to work in shifts as support is requiring 24/6 Support (depending on team).
• ASIA (09:00 AM - 6:45 PM SGT), EMEA (05:00 PM - 02:00 AM SGT) & US (11:30 PM - 08:30 AM SGT)

Job Title : Bank Ops (Analyst Junior)

Job Type : Contract One year

Job Location : West/East Singapore

We are looking for X2 Bank Ops, Analyst to start immediately, and location either in the East or West.

Job Description:

· Process fulfilment of requests through retrieval of information & updates in Bank’s operating systems within specified Service Standard, timely and accurately

· Process requests on Account Maintenance/Updates on customer’s accounts.

· Highlight on operational issues and provide timely escalation to management

· Identify operational risks and implement measures to address/mitigate the risk

· Participate in process improvement in providing ideas/initiatives in digitization and automation

· Establish and maintain effective relationship & partnership with key internal & external stakeholders

· Work closely with various stakeholders in daily activities, understand process frictions and recommend ideas to achieve Design-For-No-Ops strategy

· Contribute to updates of Process Risk Maps & Standard Operating Procedures

· Timely escalation of any ops/system issue to Team Lead

· Any other ad-hoc assignments from Team Leader to improve the team’s performance

Job Requirements:

· Diploma, A Level or equivalent

· Training will be provided for those without related working experience

· Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint

· High level accuracy level, well-organized

· Knowledge of the bank’s core operating systems and control standards is advantage

· Meticulous, with an eye for details, team player and can do attitude

· Good communication skills verbally and written

· Singaporeans only need to apply

Others

· Working Hours : Mon – Fri (8.30AM – 6PM)

· Working location : West- Toh Guan Road/East-Changi

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

All Curriculum Vitaes will be treated with the strictest confidentiality.

EA License No 93C4403

EA Regn No R1872602

About the function

Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of the current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.

Requirements:

• Experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

Responsibilities

• Provide comprehensive administration support to the Sales Engineer Teams
• Preparation of tendering documents
• Compile weekly sales call report and monthly project report
• Other duties assigned by immediate supervisor

Requirements

• Diploma or equivalent
• Able to work independently in a challenging and demanding environment
• Positive working attitude, Teamwork
• Flexibility and self learning
• Good communication and organization skills
• Attention to details, Meticulous and accurate
• Candidate without relevant experience are welcome to apply

Job Title : Bank Ops (Analyst Junior)

Job Type : Contract One year

Job Location : West/East Singapore

We are looking for X2 Bank Ops, Analyst to start immediately, and location either in the East or West.

Job Description:

· Process fulfilment of requests through retrieval of information & updates in Bank’s operating systems within specified Service Standard, timely and accurately

· Process requests on Account Maintenance/Updates on customer’s accounts.

· Highlight on operational issues and provide timely escalation to management

· Identify operational risks and implement measures to address/mitigate the risk

· Participate in process improvement in providing ideas/initiatives in digitization and automation

· Establish and maintain effective relationship & partnership with key internal & external stakeholders

· Work closely with various stakeholders in daily activities, understand process frictions and recommend ideas to achieve Design-For-No-Ops strategy

· Contribute to updates of Process Risk Maps & Standard Operating Procedures

· Timely escalation of any ops/system issue to Team Lead

· Any other ad-hoc assignments from Team Leader to improve the team’s performance

Job Requirements:

· Diploma, A Level or equivalent

· Training will be provided for those without related working experience

· Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint

· High level accuracy level, well-organized

· Knowledge of the bank’s core operating systems and control standards is advantage

· Meticulous, with an eye for details, team player and can do attitude

· Good communication skills verbally and written

· Singaporeans only need to apply

Others

· Working Hours : Mon – Fri (8.30AM – 6PM)

· Working location : West- Toh Guan Road/East-Changi

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

All Curriculum Vitaes will be treated with the strictest confidentiality.

EA License No 93C4403

EA Regn No R1872602

Astek is offering a role of Junior to Mid Level Data Analyst to be based in Singapore.

Responsibilities:

• Support data management operations activities for the applications.
• Using automated tools to extract data from primary and secondary sources
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining databases, and data systems – reorganizing data in a readable format
• Performing analysis to assess the quality of data

Requirements:

• 2-8 years of experience in Data Analysis
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support, e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in Snowflake and Denodo would be an advantage