InfoCepts is a global leader of end-to-end data & analytics solutions with nearly 20 years of experience, also named as Gartner’s 2020, 2021 and 2022 customers’ choice for Data & Analytics providers. We continue to grow rapidly year over year, now employing more than 1,000 people in offices across the globe. As we have grown, we have stayed true to our mission—to always help our customers stay modern that help them make smart, data-driven decisions. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.

We are hiring aspiring / proven data analysts to join us in our cause of helping customer Stay Modern, ahead of the technology curve!

Roles and Responsibilities

• Using automated tools to extract data from primary and secondary sources
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining data in databases, data systems – reorganizing data in a readable format
• Performing analysis to assess quality and meaning of data
• Filter data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Preparing reports for stakeholders stating trends, patterns, and predictions using relevant data, with the aim of driving stakeholder action on their businesses/functions
• Building dashboards and curating data stories for use cases

Skills Required

A successful data analyst needs to have a combination of technical as well leadership skills. A background in Mathematics, Statistics, Computer Science, Information Management, Engineering, Sciences or Economics can serve as a solid foundation to build your career as a data analyst.

• 1 - 2 years of data analytics and modelling experience
• Strong proficiency in Python and SQL scripting skills
• Prior experience with at least 1 BI tool such as Tableau, PowerBI, QlikSense and/or similar software is essential
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Knowledge of at least one database tool such as MySQL, MS SQL and/or PostgreSQL
• Strong mathematical skills to help collect, measure, organize and analyze data
• Adept at queries with good communication and stakeholder management skills

This is a 12-month contract Contigent Workforce, 100% work-from-home role.

This role will be focused on the functional scope of workforce management and risk management. Providing support on vendor operational and risk process audits, workforce management administration, and vendor adherence to the agreed KPIs.

Responsibilities

• Manage the vendor adherence to service level agreements for the outsourced sales operations.
• Collaborate with vendor workforce management POC at the vendor sites to ensure the implementation and compliance to established KPIs (key performance indicators).
• Develop and maintain regional workforce management KPI reporting for senior management.
• Maintain a log on vendor operations exposure to risk and share findings with regional Sales Productivity PMs.
• Conduct operational process audits and ensure closure of the corrective actions required at the vendor level.
• Identify and provide feedback on bottoms-up tool and workforce management process efficiency gains with analytical perspective.

Skills

• 5+ years’ experience in vendor operations, change management or operational process improvement role.
• Must be good with managing and understanding the data (SQL, Tableau, PowerBI).
• Process and detail-oriented execution style.
• Critical thinker and resourceful problem-solver
• Comfortable with ambiguity and thrives in a fast-paced, dynamic environment.
• Receptive to open feedback
• Bachelor's Degree preferred

UEN: 199700895N

Job Summary

We are looking for Technical Business Analyst to plan, conduct and support the project discussion and workshops with the business users including documentation.

Mandatory Skill-set

• Bachelor in Computer Science, Computer Engineering, Information Technology & Engineering;
• At least 3+ years of working experience as a Business Analyst in project setting within Engineering and Smart Operations Industry;
• Proficient in gathering and documenting business requirements, creating functional specifications, and user stories;
• Experience in conducting HMI/SCADA Graphical User Interface (GUI) development and user journey workshops;
• Experience in facilitate technical discussion (smart operations, telemetry network, meter alarm management, control room layout planning) and documentation;
• Excellent analytical and problem-solving skills, with the ability to think critically and strategically;
• Strong interpersonal and communication skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders;
• Must be able to work independently and collaboratively in a fast-paced environment;
• Attention to detail and commitment to producing high quality, accurate work;
• Good communication, interpersonal, and written skills.

Desired Skill-set

• IIBA Business Analysis certification.

Responsibilities

• Responsible to facilitate technical discussion and workshops with various business engineering teams and create functional (technical) specifications as well as user stories;
• Conduct HMI/SCADA Graphical User Interface (GUI) development and user journey workshops including pre&post workshop documentations;
• Gather, collate, and analyze the technical requirements and provide clear functional specifications for the end-to-end proposed solution;
• Validate the documented requirements with business stakeholders to ensure accuracy, completeness, and alignment with business objectives;
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables;
• Consult Solution Architect or Software Design Manager for technical requirements and validations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

JOB PURPOSE:

Business Intelligence Analyst generate and analyze reports backed by statistical and financial principles to support the management team in formulating their business strategies. The person is also responsible to provide user support for CRM (Customer Relationship Management System) and Marketing Associates Applications.

PRINCIPAL ACCOUNTABILITIES:

• Develop and generate management reports.
• Automation of mainline reports and document work procedures.
• Maintain database to ensure data accuracy and information integrity.
• Handle statistics and finance related enquiries from various departments.
• Provide user support for CRM & Marketing Associates systems, enforcing best practices and improving user productivity.
• Develop and maintain documentation for systems configuration, application workflow and business rules.
• Work with IT development resources to enhance applications and troubleshoot.
• Work with User Services team on application administering, such as creation & maintenance of workgroups, maintenance of existing users, creation of new users, creation of users synchronization rules and region / branch realignment.
• Support & maintain Marketing SOP and periodical ISO auditing.

JOB CONTENT:

• Develop, Maintain & Modify Reports to suit changing business needs

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

• Degree in IT / Computer Studies / Business Analytics / Applied Economics and Finance or Equivalent.

EXPERIENCES

• Experience in data manipulation and analysis is essential. Ability to automate reports is preferred.
• Exposure working with senior management.

COMPETENCIES

• Knowledge in MS applications specifically Power BI, Power point, word, excel, access.Proficient in programming - VBA, SQL, DAX.
• Ability to develop and troubleshoot macro programming (VB Application).
• Good interpersonal and communication skills, and service-oriented with a high-level of initiative and drive.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions are developed and designed with security inbuilt.

Key Responsibilities

• Provide security consultancy, technical guidance, expertise, solutions, and education for the enterprise.

• Advise IT application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

• Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

• Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

• Advise and review security by design concepts in Cloud platforms such as GCP, AWS or Azure Cloud.

• Advise and review the compliance of integrating security tools and processes into the DevOps pipelines.

• Advice and review the adherence to security requirements for low code platforms.

• Perform threat modeling on security-critical applications. Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews, and audits to ensure security assurance is achieved.

• Manage individual project priorities, deadlines, and deliverables. Any relevant ad-hoc duties.

• Review RFP proposal compliance with security requirements.

• This is an individual contributor role. Strong communication skills are required.

• Note: You could be posted to any subsidiary in the SIA Group.

Requirements

• Degree in IT or related fields, with at least 7 years in information security, especially in the application security space.

• Professional security certifications (CISSP, CSSLP, CEH, CCSP, etc.) preferred.

• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography, etc.

• Strong in-depth working knowledge of secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), and Software Composition Analysis (SCA).

• Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud platforms, such as AWS and GCP. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

• Knowledge of cyber security threats, vulnerabilities, hacking, and exploit methods, etc. Any prior vulnerability management experience is preferred.

• Strong understanding of technologies such as WAF, Anti Bot Protection

• Prior experience in application development and knowledge of the DevOps platform is desired.

• Strong oral, written, presentation and interpersonal skills.

• Possess a positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

• Able to work independently and in a team-oriented, collaborative environment.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Summary: ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

It’s hard to put a price on driving human progress, but when you’re operating in a competitive business environment, you need innovative pricing strategies. Our Pricing team within Sales Operations is responsible for developing, implementing and evaluating these strategies.

Join us as a Data Server Pricing Analyst on our Sales Operations team in Singapore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Data Scientist supporting the pricing team, you will work closely with our team of pricing analysts and data scientists to collect, analyze, and interpret data to help us develop and implement pricing strategies that maximize revenue and profitability. You will also have the opportunity to develop your data science skills and work on real-world projects that have a direct impact on our company's bottom line.

Responsibilities

• Assist with the collection, cleaning, and preparation of data
• Conduct data analysis and identify trends and patterns
• Build and evaluate predictive models
• Develop and implement data visualization tools
• Communicate findings to stakeholders in a clear and concise manner

Essential Requirements

• Strong programming skills in Python, R, or another data science language
• Experience with data analysis and machine learning techniques
• Excellent communication and interpersonal skills
• Exhibits strong collaboration within team / work group
• Ability to prioritize and execute in a timely manner

Desirable Requirements

• Experience in Power BI
• Bachelor’s degree in Data Science, Machine Learning, Statistics, Economics, Physics, other quantitative fields.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Summary

We are seeking for a self-motivated Data Analyst with data management, extracting and testing experience In this role, you will address queries from past non-compliance incidents, track follow-up actions and ensure strict adherence to polices and efficient compliance governance process.

Mandatory Skill-set

• Degree/ Diploma in Computer Science, Engineering, Information Systems, Data Science or equivalent;
• At least 2 years of experience in Data Management and data governance;
• Well versed in SQL database management and query;
• Basic project management knowledge, Team presentation skill & Business analytical skill;
• Excellent interpersonal, and communication skills with the ability to coordinate / work with multiple teams;
• Motivated, driven, logical, and possess excellent time management skills;
• Has strong analytical and problem-solving skills with attention to detail.

Desired Skill-set

• Machine Learning experience.

Responsibilities

• Responsible for providing compliance support, consulting services, and monitoring in support of management's business objectives and their responsibility to mitigate risk;
• Being the point of contact, work closely with Compliance and other Business Users in addressing regulatory queries;
• Provide technical information, responses, or historical data from respective systems as requested by authorities within the given timeline;
• Manage data, supporting documents, correspondence of past and on-going non-compliance incidents;
• Communicate and interface with vendors and business users for system investigations that leads to potential non-compliance;
• Manage compliance related projects and support on-going systems for any troubleshooting or features enhancements;
• Manage regular internal and external audit reviews in line with regulatory and governance requirements, and keep track of the follow up actions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

The Business Planning Analyst is a member of the Regional Business Planning and Reporting team and reports to the Business Planning Assistant Manager. He/She frequently works with data and analyzes factors contributing to the organization’s financial performance. Key tasks of this role is to support the Marketing Team with detailed data analysis with insights, maintenance of database, report generation and forecasting.

Job Responsibilities:

• Reviews data requests to correctly identify and understand the information needed
• Provides data implications of analyses and serves as a subject matter expert to ensure understanding of findings and gain commitment
• Prepares final reports with key findings and updates to provide a value added deliverable to senior management
• Manipulates and combines data accurately to answer business questions
• Utilizes forecasting techniques to produce logical and appropriate forecasts
• Updates the forecasting model to reflect new initiatives, trends, or rate change
• Automates processes where appropriate to increase process efficiency and accuracy

Job Requirements:

• Possess a degree qualification in Finance & Accounting, Mathematics, Economics, Computer Science or similar disciplines.
• Proficient in Microsoft Office applications, with hands-on skills in data analysis using Access, Excel and PowerPoint.
• Knowledge of Python would be advantageous.
• Prior experience with data visualization tools (Tableau, PowerBI) is preferred.
• Demonstrate strong business and financial analysis, project management and communication skills.
• Possess 2 to 4 years of relevant working experience in a similar role or industry is a plus. However, fresh graduates are welcome to apply.

Job Purpose

To develop, support and maintain Information System and ensure the system meets Company Operation & Management requirements of Information Quality, Data Security across the organization.

Job Scope

1. Strategic Planning & managing application system design and integration.

2. Responsible for the Singapore & Batam factory projects in terms of application and system integration.

3. Evaluates and adopt new IT Technology.

4. Perform the process of examining a business situation with the intention of improving if through better procedures and methods.

5. Perform the process of gathering & interpreting facts, diagnosing problems and using the information to recommend improvements to the system or procedural flow.

6. Foresee system abnormality and ensure proper recovery procedures are set up.

7. Analyze, design, code and test programs to ensure quality standard by meeting the system or functional specification standard and schedule.

8. Provides alternative solutions whenever possible for improving the situation either using IT or procedural flow.

9. Ensure high system availability through proper system and database management by designing and implementing proper backup strategy and recovery methods.

10. Able to perform basic computer, printer, barcode scanner and server networking setup for production and office.

11. Able to support user PC to do simple fault finding relating to Hardware, Operating System and Application.

12. Provide training for user for New Application System across the organization.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Country Real Estate Services (RES) Analyst - Hybrid (Internal Job Title: Business Analytics Senior Analyst - C12) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Reports to Singapore Country Head, responsible for overall control of expenses and recoveries for Singapore (SG) portfolio and maintenance of all Real Estate Services (RES) General Ledger (GL) accounts, and maintain oversight over Vietnam and Indonesia GL accounts.

In this role, you’re expected to:

Financial Analysis and reporting

• Responsible for overall control of expenses and recoveries for Singapore portfolio and maintenance of all RES GL accounts; oversight over Vietnam and Indonesia accounts
• Month end check - track actuals against plan, forecast, prior month. Provide explanations for expense variance for all stake holders – Financial Planning & Analysis (FP&A) (for flash reporting), Country team, management
• Pro-active forecasting of RES SG plan numbers (Line of Sight) for management reporting purposes based on trend, updates etc. Liaison with Transactions/Facilities Management/Project Management teams
• Monthly submission of investment file, productivity file and Risk and Control (R&C) template
• Review Direct charges and collate the quarterly True Up/ True Down for onward submission to Global for approval
• Ensure project closures as per policy and track against plan. Accruals to be taken, if needed
• Fixed Asset recon and checking of monthly additions / depreciation
• Co-ordinate for annual Fixed Asset (FA) inventory count exercise. Ensure RES FA balances are updated
• Processing of Global housing related re-class entries into RES lines and charge out to business. Work with Human Resources on tracking of rental and related cost
• Post Proof transition to Finance & Risk Shared Services (FRSS), responsible for maintenance of accurate GL balances, proofing records and ensure 'no ageing' in General Ledger balances
• Single point contact to regional, country, FA queries for SG RES
• Annual budgeting exercise, Quarterly Multi-year Multi-scenario Forecasting (QMMF), Forecasts/, deepdives.
• Work with SG RES team to provide financial inputs for Initiative Expenditure Proposal (IEP) preparation, Real Estate (move v/s stay) analysis etc.
• Computing, reporting and tracking of reserves
• Engage with Audit team, regional Compliance for SG related queries

Operations & Processing

• Work with SG RES team and Finance & Risk Shared Services (FRSS) Lease Admin team for rental run. Accruals entries to be passed as needed
• Utility tracking, re-class entries for General Interbank Recurring Order (GIRO) payments. Month End Accrual process for utilities
• Monthly processing of entries for Financial Accounting Standards (FAS) 143 [Financial Accounting Standards Board (FASB) Interpretation No. (FIN) 47, asset amortizations
• Processing of third-party vendor baseline billing, Accruals if necessary
• Work with Facilities / Asset managers to track repair expenditure. Month end accrual process for repair and maintenance
• Any other entries, Invoice processing / accruals as needed for one timers, regional expense etc,
• Responsible for maintenance of all records (physical payment memos, approved reserve schedules, approved amortization/ FIN 47 schedule, Security Deposit and advances schedule) for Audit trail (soft and physical) and proofing

APS System Lead

• Overall responsible for maintenance (service order opening etc) and processing of premise recovery on APS system
• Work closely with Facilities Management (FM) for Space & Occupancy (Archibus) update
• Monthly processing of billing file, Manual recoveries and entries as and when needed
• One-point contact for all charging related queries, charges outlook submissions to regional FP&A and business

Project Management (PM) & Facilities Management (FM) Analysis and forecasting

• Tracking of actuals against plan for all FM charges – Utilities, cleaning, Main Contracts, Repairs, above base expenditure
• Track third party vendor baseline invoicing and Change Request (CR) and forecasting
• Track closures of all Projects, including capitalization and accruals.
• Provide inputs for FM & PM annual budgeting.

Compliance

• Manage Control Assessment (MCA) documentation support.
• Legal Entity Management (LEM) – provide data for the LEM submission
• Institute of Chartered Secretaries and Administrators (ICSA) set-up and management with country controllers.
• Compliance with Record Management policy. Storage, management, destruction of physical and digital records.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 5-8 years of experience
• This position requires excellent analytical and business strategy skills
• Effective communication skills
• Ability to present to business partners and/or leaders to gain approvals
• Project and process management skills
• Excellent written and verbal communications skills
• Experience with a prior focus in financial services analytics
• Self-starter who also has a demonstrated ability to work successfully in team environment and drive

Education:

• Bachelors/University degree or equivalent finance experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Scope:
• Handle and review full set of accounts for the Group.
• Ensure strict adherence to account closing deadlines and completeness of reporting of the Group.
• Prepare monthly operations reports and sales commission computation.

• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Review quarterly GST submission and prepare yearly ECI computation
• Prepare monthly Group consolidation, financial reports and analysis.
• Handle annual budgeting and forecasting process.
• Handle all statutory reporting requirements and external audit processes.
• Monitor Group cash flow requirements and bank accounts
• Manage the tax compliance and develop internal controls, policies and procedures.
• Ensure proper housekeeping and filing of all necessary financial records.
• Take charge and handle administrative matters.
• Ad hoc duties/projects as and when required.

Requirement:
• Bachelor of Accounting / ACCA
• At least 3 years relevant experience in accounting and financial reporting
• Good understanding of local accounting standards and tax regulations
• Consolidation experience preferred
• Proficient with MS Office application and use of accounting software
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines
• Ability to work independently and in a team and in a fast-paced environment.

Optimum Solutions

(Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• To ensure the business/operational objectives of the new business requirements are well defined
• Performing systematic business analysis
• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.
• Designing functional solutions & user workflows and documenting Functional Specifications.
• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.
• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.
• To validate SIT test results produced by testing team to signoff.
• To assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Documenting/reviewing user manuals and release notes as required
• Assist in providing tactical/strategic solutions for new client requirements
• Assist in the conversion/migration exercise where necessary
• For production defects, perform functional analysis and propose solutions.
• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Requirement: -

• 5+ Years of total experience with last 2+ Years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.
• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Optimum Solutions

Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• Liaise with end users to produce/refine business specifications.
• define and produce functional + technical testing plans and participate in user acceptance testing.
• liaise with Development, Organization, Business and Operations teams to ensure accurate functional coverage and validate test scenarios.
• follow-up with development teams on the implementation and rollout of new features
• manage and escalate risks and issues.
• coordinate component releases in different environments
• assist the support team on complex functional issues by acting as level 2 or 3 support if required.

Candidates should have / be able to demonstrate:

• Very strong Analytical and interpersonal skills as well as reporting capabilities good understanding of Capital Market deal flow from pricing to booking and risk management on FX Cash
• A business oriented, positive, resilient can-do attitude with a clear focus on results and deliveries
• Good level of experience as an IT BA in banking environment
• Creativity, innovation, pro-activity, and conviction in terms of finding solutions.
• High level of autonomy to interact directly with Front Office business users.
• Good communication and presentation skills both verbal and written.

Technical skills:

• SQL
• Excel

MSI Global Private Limited is a wholly owned subsidiary of the Land Transport Authority of Singapore. It provides professional land transport consultancy, engineering services, and solutions in Singapore and many other parts of the world. The Company also owns a subsidiary in Shanghai.

We are looking for highly motivated, results-oriented team players to join us as professional partners to strengthen and realize our vision, mission, strategic thrusts and core values.

Job Responsibilities

The candidate (Test Engineer) is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle, including test planning and analyzing business and system requirements.

The candidate will also be responsible:

• Preparing the test environment and designing and developing the test cases.
• Preparing the test environment and executing the test procedures.
• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.
• Create traceability to requirements, analyze gaps and address them.
• Logging and tracking defects to closure
• Conducting test reviews with internal and external stakeholders.
• Perform root cause analysis for production and user acceptance defects and address test gaps to ensure test efficiency.
• Develop design documents and user manuals that effectively describe and provide clear instructions on the test automation solution to the end users, including testers and stakeholders.

Requirements:

• Tertiary qualification in Information Technology or Engineering
• Knowledge of testing and developing test automation solutions involving devices (UI-based or embedded) and/or back-office systems with familiarity with the full system development lifecycle from requirement, and development, to testing and deployment;
• Good written and verbal communication skills;
• Able to work well both independently as well as in a team;
• Knowledge of diverse test execution phases (Agile testing, System Testing, System Integration Testing, User Acceptance Testing);

(B-6)

MSI Global Private Limited is a wholly-owned subsidiary of the Land Transport Authority of Singapore, providing professional land transport consultancy, engineering services and solutions in Singapore and many other parts of the world. The Company owns a subsidiary in Shanghai.

We are looking for highly motivated, results-oriented team players to join us as professional partners to strengthen and realize our vision, mission, strategic thrusts and core values.

Working with leading-edge Contactless Smart Card technology, your key challenge is to spearhead the evolution of the Automatic Fare Collection (AFC) system. Your job includes requirements gathering, design and development of a system to support AFC. You need to investigate reported issues and improve both individual AFC systems software and the overall AFC system. Additionally, you need to support AFC software rollout and deployment in the production environment. You should be good at analyzing problems and skilful in resolving issues pertaining to systems or software.

Job Responsibilities:

• Software Development
  • Designing, implementing and maintaining Java-based applications.
  • Contributing to all phases of the development lifecycle.
  • Writing testable, scalable and efficient code.
  • Test and debug new applications and updates.
  • Maintain up-to-date code documentation.
  • Participating in code review
• Software Enhancement
  • Perform L3 support, including Software development and maintenance in terms of implementing enhancements and defect fixes.
  • Maintain and improve the performance of existing software for the production environment
• General Skills
  • Clearly and regularly communicate with management and technical support colleagues
  • Ability to own tasks and think critically during a crisis.
  • Willing to learn and collaborate with various stakeholders.

Requirements:

· Recognized Degree in IT/Computer Science or a relevant discipline.

· Work experience as a Java Software Engineer, Java Developer or similar role

· Experience building Java EE applications and familiarity with Object-Oriented Design (OOD)

· Good knowledge of popular Java frameworks like JSF and Spring MVC

· Candidate should be well versed in one or many of the following standard or enterprise skills:

• Enterprise Java Bean (EJB)
• J2EE framework
• XML, XQuery, XSL
• Linux/Unix Windows Platform and Solaris
• Oracle database SQL and JDBC
• Java XML Parsing, Coding
• Service Oriented Architecture (SOA)
• Perl and Python
• I Text for RTF Generation
• Java-based Web services
• Java Servlet Technology

· Knowledge in Java, JSP/Servlet, Java Bean, JDBC, SQL, HTML, XML, CSS, JavaScript, etc. is an added advantage.

· Experience with test-driven development

· Knowledge in Database, Reporting Systems.

· Problem-solving skills

· Strong analytical and problem-solving skills.

· Able to work independently and as a team.

(A-3)

Work with stakeholders in Trading Business Operations Technology and PMO to run meetings.

coordinate and gather business requirements.

Work with stakeholders across Business lines for transformation projects to understand their

business and process

Understand current business process and provide functional design inputs for the proposed

technology solution

Create high quality documentation for Business and Functional Requirements

Manage traceability of requirements from BRD till Test Plan Results

Analyze huge data sets create flow diagrams prepare high level summaries and workflows

Work in close coordination with the development leads on enhancements and defects and assist with troubleshooting resolution of application defects.

Engaging successfully with software developers and testers to ensure quality delivery on time Planning estimating managing risks and issues project reporting managing stakeholders and

building strong relationships with the business

Assist in project execution through JIRA providing tracking to technical teams and status updates to internal and business stakeholders.

Subject Matter Expertise Technology Partnership

Shape the strategic architecture for the application by working closely with the development leads and by defining solutions that are robust and aligned with the technology roadmap.

Develop best practices to be used in evaluating selecting and implementing technologies for use within FXLM technology more broadly.

Monitor new developments in data visualization and analysis technology across ICG and in the

industry more generally and provide recommendations about new technology adoption.

Development Value

This role offers the opportunity to partner with Senior Business and Technology leaders and define the next generation Operations Technology platform to be used within Citi’s FXLM business As the platform

supports all products traded within FXLM business including FX Rates FI Money Market Derivatives

the role has high visibility and individual will be considered a critical partner across the various technology and business stakeholder teams

Knowledge Experience

’ Experience as Business Analyst with any Investment Global Bank in Foreign

Exchange Trade Processing Risk Management areas

Should understand full front to back workflow for minimum of two asset classes.

FX FI MM Derivatives viz deal capture deal execution risk management confirmations

accounting settlements etc. ..

Familiarity with SDLC and Agile development methodologies

Knowledge of FX Options Bonds Rates is a plus.

Essential Skills Competencies

Excellent written and verbal communication skills ability to transform business requirements into precise functional technical specifications.

Strong analysis skills

Ability to create business analysis from scratch ability to troubleshoot data quality issues.

Ability to work as part of various teams and under pressure.

Able to prioritize conflicting tasks identifying what is essential and focusing.

The Analyzer System Integration Proposal Engineer manages, supports and handles techno-commercial quotations for Global ASI Projects, including compliance to MR, datasheets, specifications, and support in enhancing Analyser System Integration business development.

Job Description

• Handle Analyser System Integration project proposals independently and according to procedure
• Review Analyser System Integration project enquiries, technical specifications, TBE from customer / Deviations and generate competitive technical & commercial proposals
• Manage and support technical clarifications, replies to customer / suppliers
• Handle ISO procedure for Analyser System Integration Sales / proposals

Requirements

• Minimum 1 year of relevant working experience in Analyser System Integration proposals or project engineering.
• Minimum Degree in Engineering (Instrumentation/Chemical)
• Proficient in MS Office
• Good understanding knowledge of analyser system & analytical products
• Takes initiative for continuous learning and improvements
• Self-driven to meet objectives and assigned tasks
• Team player to work in global team environment

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Finance is responsible for the firm’s financial management and related controls. The team comprises disciplines including Treasury, Tax, Controllers and Financial Planning & Analysis, and manages and partners on key Citi initiatives and deliverables, such as our quarterly earnings process and ensuring Citi’s compliance with financial rules and regulations.

We’re currently looking for a high caliber professional to join our team as Vice President, South Asia Cluster EDS & LE Analysis - Lead Analyst - Hybrid (Internal Job Title: Vice President - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Analyst supporting the Asia South Cluster by providing:

• Analysis and review of financial performance, especially drivers, trends, and the competitive environment, to enhance understanding to support Cluster Management Team
• Insightful analysis as the foundation for strategic decision-making, resource allocation and performance management
• Tools, analytical capability, and data to support thoughtful planning and target setting, as well as to drive business initiatives.
• Good understanding of the Financial Industry and its drivers under changing macro-economic conditions

This means by which the businesses both implement and measure the impact of those decisions and targets, and identify and implement course corrections.

Job Background/Context:

• Cluster CFO EDS / Legal Entity Analysis Team covers all aspects of the Cluster Franchise including: Client Financials, Expenses, Legal Entity Planning Reviews, ICAAP, Risk and Control, and Ad Hoc Analysis.
• The Asia South Cluster team is part of Banking and International Finance team responsible for all Finance activities that are specific to Asia South Cluster
• The key stakeholders are Cluster/Country Finance, CCOs and Product/Function Management teams as well as the Management Team of Legal Entities in Asia South
• This is an exciting and challenging role requiring the establishment of efficient operating practice and networks

Key Responsibilities:

• Provide a support to the Cluster Management teams in Asia South – CFO, CCO and Business Heads, delivering Finance activities for the countries within the Asia South Cluster including: P&L and B/S analysis, headcount analysis, returns, client analysis as well as initiatives
• Support the Asia South Cluster Head in trend analysis for the countries under their coordination.
• Self-starting ad hoc reviews on: expense trends and opportunities, revenues impact in relation to change in regulatory requirements, benchmarking performance with the industry
• Performance Measurement and Reporting: Pro-actively analyzing, investigating, escalating and explaining key movements and trends to Senior Management and playing an active role in monthly business reviews coordinating and preparing materials for internal or external meetings
• Productivity: Work in partnership across Finance and with the Business to understand and improve efficiency and returns particularly Operating Efficiency, RoA and RoTCE; understand scorecard metrics and drive discussion with CFO/ CCO’s on execution
• Lead and drive strategic plans, forecasts and outlooks, including at Legal Entity level
• Work with local LEM teams to ensure legal vehicle plan aligns to business plans including the support required to meet legal entity requirements

Development Value:

• A deeper understanding of a broad range of products and businesses
• Opportunities to interact with product and Cluster/Country senior management as well as businesses across countries in Asia South and in other areas of Finance
• A deeper understanding of the importance of the Legal vehicles in Asia South to the overall Franchise and an ability to report, plan and perform value added analysis at the legal vehicle level.
• Provides interaction opportunities with senior leadership

Qualifications:

• 6-10 years of relevant experience
• Qualified finance experience preferred, but an exceptional working track record will be deemed equally important
• Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills, experience

Competencies

• Self-motivated / Ability to work independently
• Ability to carry out instructions effectively and efficiently
• Manage workflow and delivery deadlines
• Good team player
• Professional communication / interpersonal skills at all levels

Experience/Knowledge:

• Financial services experience preferred
• Prior experience working with senior business and Finance teams

Skills:

• Excellent organizational and planning skills
• Excellent communication and presentation skills both verbal and written
• Professional approach, presentable and can manage own time effectively
• Ability to work efficiently under pressure and to tight timelines while maintaining high standards of work
• Ability to work on own initiative and independently
• Relationship building and Influencing skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Overview:

We are seeking a highly skilled and motivated Software System Safety Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the functional/system safety of our products, software and systems, with a focus on compliance with relevant safety standards and regulations. As a Functional/System Safety Engineer, you will play a crucial role in identifying and mitigating potential safety risks, conducting safety analyses, and collaborating with cross-functional teams to implement safety measures throughout the product development lifecycle.

Key Responsibilities:

1. Safety Analysis:

• Conduct hazard analysis, risk assessments, and safety integrity level (SIL) assessments to identify potential safety risks associated with products and systems.
• Perform Failure Modes and Effects Analysis (FMEA) and Fault Tree Analysis (FTA) to evaluate the impact of potential failures on system safety.

2. Compliance and Standards:

• Ensure compliance with relevant functional safety standards, such as ISO 26262, IEC 61508, or other industry-specific standards applicable to the domain.
• Keep abreast of evolving safety standards and regulations to ensure continuous compliance.

3. Safety Requirements:

• Develop and define functionalsystem safety requirements for products and systems, considering both hardware and software aspects.
• Collaborate with design and development teams to integrate safety requirements into the overall product development process

4. Documentation:

• Create and maintain comprehensive documentation related to functional safety, including safety plans, reports, and safety cases.
• Ensure that safety documentation aligns with industry standards and best practices.

Qualifications and Skills:

• Bachelor’s degree in Engineering or a related field.
• Proven experience in functional/system safety engineering, preferably in industries such as automotive, defense, or industrial automation.
• Familiarity with safety standards such as ISO 26262, IEC 61508, or equivalent.
• Strong understanding of safety analysis techniques, including FMEA and FTA.
• Experience with safety-critical systems and knowledge of hardware and software safety mechanisms.
• Excellent communication and collaboration skills.
• Experience in product development is a plus
• Experience in intelligent transportation and/or autonomous vehicle system development is preferred
• Certification in functional safety (e.g., CFSP) is a plus
• Knowledge in MIL-STD-882 and TR68 is a plus

The Business Analyst Lead (Healthcare) will play a vital role in Thomson Medical's digital transformation project. You will lead the business analyst team in collaborating with cross- functional teams, including IT, operations, and medical professionals, to gather requirements, analyse business processes, and translate them into innovative technology solutions. This role requires a combination of technical expertise, business acumen, and excellent communication skills to bridge the gap between stakeholders and development teams.

RESPONSIBILITIES

· Lead the functional design and rollout of Thomson Medical’s new Healthcare Management System, covering Patient Management, Doctor Management, and Resource Management.

· Collaborate with stakeholders to identify, gather, and document business requirements and process flows.

· Conduct thorough analysis of existing business processes, workflows, and systems to identify areas for improvement and optimisation.

· Translate business requirements into functional specifications (Epics) and user stories for developers and designers.

· Participate in the design, development, and testing of core systems and end-user applications, ensuring alignment with business needs.

· Collaborate with technical teams to troubleshoot and resolve system issues, providing timely support and escalation when necessary.

· Perform functional testing and conduct user acceptance testing (UAT) to validate system functionality and ensure it meets business requirements.

· Monitor project progress, identify risks, and proactively propose mitigation strategies.

· Stay up to date with industry trends, emerging technologies, and best practices related to healthcare and digital transformation.

· Contribute to knowledge sharing and training initiatives to enhance team capabilities.

REQUIREMENTS

· Bachelor's degree in Business Administration, Information Technology, Health Informatics, or a related field.

· 3 - 5 years of relevant experience in business analysis or digital transformation projects in healthcare, preferably in a hospital setting.

· Have knowledge on SQL queries or stored procedures preferred.

· Excellent communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.

· Familiarity with agile methodologies and experience working in an Agile/Scrum environment is desirable preferred.

· Proficiency in documenting user journey map and requirements, process flows, and use cases using industry-standard tools.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Key Responsibilities

As part of the Global Markets Enterprise & Technology Front Office and Product control practice, the analyst will be responsible for:

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions.

Key Requirements

• BS or higher degree in Economics, Finance or equivalent science oriented track

• knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 3+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework

Responsibilities

System analyst for the core System Analyst IT team to support the bank’s treasury division for the business with Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

Key Responsibilities:

• As part of the Trade Transformation delivery team, the position will be responsible for the delivery of Global Trade and FSCM Technology platform, managing the quality of functional delivery and ensuring the implementation of agreed functional capability
• Contribute to building expertise by mentoring, guiding and training as appropriate
• Functional lead for the roll-out of multi-country programs working closely with Intellect Delivery team and internal stakeholders across implementation, technology, FSCM on boarding teams.
• Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities
• Reviewing problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap
• Guiding and challenge the project on functional architecture, design decision and performance testing
• Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions
• Provide thought leadership on functional architectural or other topics Embed Platform Thinking in everything

Key Requirements

• Relevant experience as a system analyst in Product Control.
• Understanding Treasury product and their valuation mechanism, for at least 1 asset class Experience on Market data setup in Murex.
• Strong knowledge of CSA and its effect on valuations.
• Proven and demonstrable track record delivering projects in financial services – preferable Investment banking and Risk.
• Solid experience in gathering and writing requirements and functional specifications

Skills

Must have

• Engineering degree (Bachelor or Masters) or equivalent or master’s degree in Finance/Business
• Preferably 3-6 years of hands-on Murex Development/ Integration/ Business Analysis experience
• Have a minimum 2 years working in Financial Markets with strong domain knowledge with exposure to multiple asset classes
• Strong functional experience across most or all of the following asset classes -Interest Rate Derivatives, FX Cash, FX Derivatives, Structured Products, Money Markets, Liquidity
• Knowledge of pricing and the end-to-end workflow of a trade in the Murex platform
• Experience working on a large scale migration/implementation/upgradation project would be beneficial
• Experience managing small teams
• Customer focus mentality
• Excellent communication skills, both written and verbal