Primary Roles & Responsibilities
The patching cabling between network equipment and client’s network
ï‚·The installation of power cables from equipment to power supply in rack/cabinet/closet
ï‚·The installation, troubleshooting and de-installing IT equipment (Servers / Network /
Storage / etc)
o Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
ï‚·Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as interface between client’s associates and management
ï‚·Provide hardware break-fix services for network infrastructure
ï‚·Perform onsite call-through, data, voice, website and security testing
Perform back-up testing to ensure all systems are connected to the client’s network as directed
ï‚·Support carrier testing of circuits
ï‚·Assist with facilities efforts such as vendor coordination and vendor supervision
o Power and uninterruptable power supply (UPS) restoral
o Water problems,
o Emergency cooling restoration,
o Fire suppression exercises, restoration, and post fire events
ï‚·Support inventory management activities
o Receiving inventory
o Tagging of assets
o Tracking spares (crash kits)
o Ordering inventory
o Updating inventory records
o Prepare and return damaged equipment
ï‚·Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
ï‚·Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers.
ï‚·Requires experience in working in communications closets
o Must be able to perform rack and stack activities
Must be able to safely lift heavy objects
o Must understand cable patching processes and procedures in copper and fiber
o Experience in either or both CommScope and Corning structured cables (copper and fiber)
o Must have a basic knowledge of data communications networking.
Must be able to assist in troubleshooting issues
Must understand network terminology
ï‚·Requires good interpersonal communications skills
o Must be able to explain technical issues in a way the client will understand an
issue
o Must be able to interpret a client’s issue in a way that will allow technician to facilitate a resolution
Education/Experience Requirements
- 5+ years of experience in Data Centre operations and environment
- Must have a basic knowledge of local and wide area networking.
- High school Diploma or equivalent required