We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:

Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.

Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.

Gather customer testimonials, feedback form, before and after photos.

Brainstorm marketing strategies to boost outlet sales figures.

Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.

Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.

Financial Planning & Budgeting:

- Lead the development of annual budgets and quarterly forecasts.

- Partner with department heads to align financial targets with operational goals.

- Create models to forecast revenues, costs, and profitability by business line, department, or product.

Reporting

- Prepare and distribute accurate and timely reports for senior management, including economical P&L and other comparison reports.

- Analyse financial performance against budget and prior year performance, explaining variances and trends.

- Produce monthly and quarterly management reports, providing insights on key financial metrics and KPIs.

Forecasting & Scenario Analysis

- Develop long-term financial forecasts and scenario analyses to support strategic initiatives.

- Build and maintain complex financial models to support decision-making.

- Provide ongoing updates to forecast models based on market conditions, business changes, and financial trends

Data Analysis & Decision Support

- Perform deep-dive analysis into business operations, highlighting risks, opportunities, and inefficiencies.

- Support key business decisions by analyzing the financial impact of proposed strategies or projects.

- Conduct ad hoc financial analysis as requested by leadership.

Process Improvement

- Continuously improve financial reporting processes to ensure accuracy, efficiency, and automation.

- Identify areas for process automation and optimization, particularly in budgeting and reporting tools.

- Implement best practices in FP&A processes and tools

Collaboration

- Work closely with the accounting team to ensure accurate financial reporting and effective budget controls.

- Collaborate with cross-functional teams to support strategic initiatives and business planning.

- Present financial insights and recommendations to key stakeholders, including senior management and department heads.



Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

• Coordination of Rehearsals: Organize and manage rehearsals, ensuring that actors and crew are aware of schedules and any changes.
• Cue Management: Call cues for lighting, sound, props, and scene changes during performances, ensuring precise timing.
• Script Management: Maintain an updated script with all blocking, cues, and technical notes, also known as a "prompt book."
• Communication Hub: Serve as the central point of communication between the director, cast, crew, and technical teams.
• Technical Rehearsal Supervision: Oversee technical rehearsals, coordinating lighting, sound, and set changes to ensure everything runs smoothly.
• Props and Set Management: Ensure all props, costumes, and set pieces are in place and functioning correctly before and during the performance.
• Health and Safety: Ensure that the stage and backstage areas are safe, enforcing health and safety protocols for the cast and crew.

Responsibilities
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Requirements and skills
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Ability to handle customers’ requests and complaints with grace
Ability to work under pressure and meet deadlines
Ability to work longer hours with prolonged period of standing.

58 RECRUITMENT PTE. LTD.

19C9772

88669863

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  Involved in payroll processing and its related duties
  Analyse reasons for variation in manpower expense for monthly adhoc reporting
  Regular review on compliance to statutory requirements.
  Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  Liaise with internal and external auditors and/or tax agents on payroll related matters.
  
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Hands on SAP HRIS system preferred
• Proficiency in Microsoft applications
• Strong leadership skills with ability to manage team members
• Good time management and organizational skills, as well as a customer-oriented mindset
• Possess excellent inter-personal and communication skills

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

Key Responsibilities and Duties:

• Maintain and develop a profitable customer portfolio through appropriate propositions and ethical sales method.
• Gain a clear understanding of customer’s business requirements.
• Generate, respond to and follow-up sales enquiries using appropriate methods.
• Liaise internally in order to optimize quality of service, business growth and customer satisfaction.
• Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues.
• Attend and present at customer meetings, representing the company in a professional manner at all times.
• Identify and report market and customer trends.
• Identify and qualify new business opportunities.
• Observe competitor activity and gather intelligence.
• Liaise with global business units to maximize overall Company sales opportunities.
• Ensure all sales administration is completed to a high standard and in a timely manner.
• Maintain and updated customer database.
• Conduct and report account planning strategies when required.
• Attend industry functions when required.

Desired Skills and Experience:

• Bachelor's degree or equivalent qualification.
• Minimum of 5 years of experience in sales, preferably in the semiconductor industry.
• Excellent mentoring, coaching and people management skills.
• Strong business sense and industry expertise.
• Proven ability to drive the sales process from plan to close.
• Demonstrated success in business development, lead generation, and customer relationship management.
• Excellent communication skills and a confident demeanour.
• Strong negotiation skills and assertiveness.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Assisting sentior manager on overseeing and support the operations to ensure profitability and overall user experience. These professionals work in conjunction with operations managers.

* Ensuring staff turn ups

* Recruiting , induction and mentoring of new staff members

* Scheduling shifts

* Resolving customer's questions and grievances in a professional manner

* Conducting payroll activities in an accurate and timely manner

* Ensuring that the restaurant adheres to pertinent health and safety regulations

* Purcahsing new equipments in case of mechanical failure

* Sourcing better deals on all resources and equipments that warrant replacing or replenishment.

* Create processes for staff to adhere to ensure comply with internal standards

The Wolfgang Violin Studio. A music studio in the Central District offers the position of

Associate Operations Manager (Front Desk and Customer Relations)

About

Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate seeking professional career development opportunities. Required attributes :

• Outgoing person who enjoys engaging with customers.
• Proficiency in spoken and written English
• Adaptability in a fast-paced environment
• Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send your resume to [email protected]and complete details at http://tinyurl.com/Associate-Mgr

Fresh graduates are welcome to apply.

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Priority Consultants has been at the forefront of change for 35 years – setting the narrative for innovative technologies that our clients bring to the market as we operate in 13 cities across South East Asia and India.

We work in the B2B sector and focus on technology and professional services. As our operations expand, we are looking for international thinking and dynamic young professionals to join our team.

Responsibilities:

I. Client Focus/Oriented

• Keep up to date on the latest trends impacting the business world especially in those focus sectors such as IT, Professional Services, etc.
• Build, maintain and develop opportunities working with company clients and explore the possible area for further co-operation and expansion of services
• Plan and conceptualise communications campaigns for clients across media engagement, internal communications, and events.
• Respond and understand the competitor landscape to identify opportunities to promote company clients
• Measure, modify (if necessary) and report pro-actively the results in support of the client engagement plan
• Measure modify (if necessary) and report on time and resources used to execute the programme by client servicing team
• Responsible for client engagement and management with a focus on developing profitable partnerships
• Manage successfully the bottom–line aspects of client engagements
• Manage the business budget and report quarterly to the management team on targets and quotas

II.Managing a team

• Develop media pitches and storylines together with the team and provide guidance and quality control in the preparation of news releases, blog articles and other original content
• Supervise, coach and groom a team of account executives in hard and soft skills relevant to a client servicing role
• Manage and guide as appropriate team members to execute the client programmes and meet the agreed KPIs.

The ideal candidate will have:

• A degree or higher in public relations, communications, business management and/or mass communications or journalism
• Minimum 3-6 years’ experience in public relations, social media communications or marketing communications roles
• Multi-lingual candidates will be preferred as an excellent command of English is imperative to work with clients from the UK and the US.
• Experience managing budgets, understanding profitability and able to develop and coach team members
• Have an outstanding customer-focused attitude and approach to be able to work across time zones (US and Europe) and cultures
• Ability to work independently and remotely – this is critical as clients are mostly US and European organisations based out of Singapore with campaigns executed across the region
• Be very driven and results-oriented as you and the team will be measured on key performance metrics
• In and ability to lead and develop team capabilities
• Multinational experience and a keen understanding of the business environments is preferred

Job Type: Full-time

Salary: $3,500.00 - $5,000.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Monday to Friday

• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

The Job:

• Lead and execute the business development Initiative of the Masters and FlexiMasters in Technopreneurship and Innovation Programme
• Oversee marketing and recruitment. Plan and organise programme info sessions and lead the content development for programme publicity
• Track and follow up on effectiveness of outreach and adjust the marketing approach accordingly
• Oversee student management, student wellbeing, alumni engagement and oversee administrative support
• Oversee experiential learning
• Plan and oversee the operating budget and grant of the Programme

The Requirements:

• Min Bachelor degree in any discipline
• Knowledge in marketing, branding and project management

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Requirement :

- To execute risk management plans for medico-legal cases and clinical complaints so as to ensure effective resolution for the organization.

- To undertake specific tasks or projects that will promote good clinical care in the hospital.

- Manage medico-legal cases and clinical complaints to ensure effective resolution

- Manage claims process and coordinate the renewal and administration of medical malpractice coverage for the organisation

- Drive the ML education and communication arm to increase awareness of latest industry trends and issuee

- Serve as a Secretariat to Clinical Care Review Committee (CCRC)

- Manage ad hoc projects

WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Job:

• To be responsible for managing day-to-to-today activities in treasury and corporate functions to meet the financial and regulatory obligations of the group
• To assist the Group in audit and accounts functions
• To perform a broad range of treasury functions which includes cash management, bank loan management including rollovers, drawdown and compliance
• To manage intercompany loans
• To maintain & update all relevant banking records
• In charge of opening and maintenance of bank accounts, internet banking and application of bank facilities

The Requirements:

• Min Degree Holder with Min 10years of relevant working experience
• Proficient In MS Office

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Benefits Summary

• This is a full-time permanent role
• Medical Leaves, Medical Claim, Insurance Coverage, Dental Benefits, Annual Leaves, Variable Bonuses, Annual Salary Review Scheme, Accommodation Allowance, Commission Pay etc.
• Basic Salary: THB180,000 - THB200,000 (Equivalent to SGD7,000 - SGD7,800) + Performance Bonuses + Commissions
• Work location: Bangkok, Thailand
• Working days & hours: Monday - Friday, 9am-6pm

Our Client

Established in the year 2000, they are a leading provider in Securing Identity and Transactions in the Cyber World that enables individuals, organizations, and societies to build trust and identity assurance for powering productivity gain through digital identity and identity of things (IDoT).

Additionally, they are an ISO27001 and ISO9001 certified company, committed to delivering qualified and secured management systems that meet the needs of their clients. Their clients include leading global and regional financial service institutions, government agencies, telecommunications, public utilities, manufacturing, healthcare, education, multi-national corporations, and others. Currently, they have a direct presence and active authorized partners across Singapore, China, Hong Kong, Taiwan, Malaysia, Thailand, Japan, and the United States.

Key Responsibilities

• Oversee the hiring and development of a Thailand sales organization and drive the development of sales strategies
• Responsible to develop the channel strategy and recruitment as well as business planning to achieve the targets
• Maintain the relationship with the key clients and develop the new opportunities in the markets
• Analysing business planning, sales activities as well as the market situation to drive the sales revenue to achieve the objectives
• Hiring, training and coaching sales team. Develop strategic vision, objectives, financial budgets and forecasts. Manage overall sales process, set appropriate metrics for sales funnel management
• Develop global pricing and revenue generation to deliver to the agreed business plan
• Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities
• Work closely with Thailand sales team to develop, establish, and direct channel and distribution strategies and execute lead programs
• Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base
• Manage overall sales process, set appropriate metrics for sales funnel management
• Develop pricing policies, including volume discounts and terms and conditions for high-profile customers and channel partners
• Responsible for the sales of company’s Credential Management, Strong Authentication and Single Sign-On solutions through our distributor and channel partners in Thailand
• Develop and implement action plans with channel partners to achieve and exceed the sales objectives
• Work closely with our distributor and channel partners to nurture new businesses and build a sustainable and strong sales pipeline

Additional Information/ Requirements

• Bachelor’s Degree or equivalent required
• At least 5-8 years’ IT software and/or services sales experience with a proven track record in Key Account Sales in Banking and FSI Sector
• Familiarity with solution consultation specializes in Software solution selling methodologies would be advantages
• Previous experience in enterprise security solution selling with specialization in Identity, Credential and Access Management (ICAM)
• At least 5 years in the IT channel sales experience and preferably with IAM background
• Demonstrate excellent interpersonal skills i.e. strong coverage and relationship, preferably C-/ EVP/ FVP level in the Major Banks and FSI Sector to achieve sales goals
• Singaporean only

Next Step

Please submit your updated resume in MS Word format by clicking the QUICK APPLY  button.

We regret to inform that only shortlisted candidates will be notified.

Please note that your response to this advertisement will constitute informed consent to the collection, use and/ or disclosure of personal data by Crew by HRnet and its affiliates for the purpose of job application processing and administrative purpose, in compliance with the relevant provision of personal data protection act.

Yee Voon Hoe (R24124842)

Crew by

HRnet Ventures Pte Ltd

EA Licence No: 24C2435

Responsibilities

• Developing audit programs, and reviewing systems of internal controls.
• Performing audit tests to determine compliance with prevailing policies, procedures and regulatory requirements.
• Evaluating the efficiency and effectiveness in accomplishment of objectives and goals established for various organisational and functional activities.
• Identifying critical issues and recommending the appropriate courses of action / improvements for the organisation’s operations.
• Prepare and tabulate audit findings, and feedback and to follow up on agreed actions from previous audits.
• Review and develop the risk management policy and keep it up-to-date.
• Calibrate the organization’s assessment and tolerance of risk with the appropriateness and adequacy of controls it has implemented; to understand and assess the effectiveness of such controls and report performance of these to management and the Board Audit and Risk Committee (BARC).

Requirements

• Min Degree in Accountancy or other relevant qualified profession.
• At least 8 years’ related experience in internal control/ auditing and risk assessment in Petrochemical Industry

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Salary: up to $8500

Duration: 7 months

Location: CBD

Working Hours: Mon – Friday. 9am – 6pm

Summary:

The Strategic Procurement Manager, I-SEA and TAS, is responsible for leading and implementing regional category strategies, driving procurement initiatives, and supporting local procurement targets, supplier performance, and innovation. They serve as the primary business partner for the LOCs, ensuring alignment between local and regional procurement activities, and ensuring high-quality service delivery by coordinating resources across the GREFP teams.

Job Description:

• Develop and implement category strategies and provide regional input to global strategies.
• Ensure targets in the LOCS (savings, DPO, compliance) are met.
• Create a pipeline of initiatives to meet targets and track progress.
• Work with TBS to translate end-user requirements into sourcing activities and support SP&I.
• Drive continuous improvement, ensuring compliance and building strong business relationships.
• Understand organizational challenges and adapt strategies to support evolving needs.
• Foster a culture of compliance with the company’s Code of Conduct.
• Manage project progress and ensure effective organizational project management (roadmap, governance, risks, reporting)

Requirements:

Minimum Degree in business/marketing/supply chain & logistics

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities

• Developing audit programs, and reviewing systems of internal controls.
• Performing audit tests to determine compliance with prevailing policies, procedures and regulatory requirements.
• Evaluating the efficiency and effectiveness in accomplishment of objectives and goals established for various organisational and functional activities.
• Identifying critical issues and recommending the appropriate courses of action / improvements for the organisation’s operations.
• Prepare and tabulate audit findings, and feedback and to follow up on agreed actions from previous audits.
• Review and develop the risk management policy and keep it up-to-date.
• Calibrate the organization’s assessment and tolerance of risk with the appropriateness and adequacy of controls it has implemented; to understand and assess the effectiveness of such controls and report performance of these to management and the Board Audit and Risk Committee (BARC).

Requirements

• Min Degree in Accountancy or other relevant qualified profession.
• At least 8 years’ related experience in internal control/ auditing and risk assessment in Petrochemical Industry

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Management and follow-up of Customer Services
• Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Support on morning store opening (till opening, key checks etc)
• Supervise till closing with sales teams and/or cashiers after the store has been closed
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms
• Other adhoc duties as assigned

Requirements:

• At least 5 years of relevant experience in high-end fashion, luxury industry, management experience in administrative / operations position, preferably in Retail environment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Roles & Responsibilities

The Operational Manager is responsible for overseeing the day-to-day operations, ensuring smooth functioning and high-quality customer service.

This role involves managing staff as well as ensuring compliance with health and safety regulations.

playing a key role in improving efficiency and maintaining a welcoming, clean, and vibrant environment for both customers and employees.

Training and develop staff to deliver excellent customer service. Conduct regular performance evaluations and provide feedback. Address staffing needs, including disciplinary actions if required.

Maintain high levels of customer satisfaction by ensuring timely, courteous, and efficient service. Handle customer complaints and resolve issues swiftly.

Requirements

Strong leadership and team management skills.

Excellent customer service skills and the ability to resolve conflicts professionally.

Required fluent Japanese speaker, good communication skills and high quality hospitality

Working Hour 20:00 - 05:00 (Monday to Saturday, No Public Holidays)

esponsibilities
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Requirements and skills
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Ability to handle customers’ requests and complaints with grace
Ability to work under pressure and meet deadlines
Ability to work longer hours with prolonged period of standing.

58 RECRUITMENT PTE. LTD

19C9772

67026282

Drive the targeted sales revenue as per Organisation norms

• Responsible for representing to and partnering with Institutional clients like Schools, Universities, admission agents, Residential societies, community groups, independent counselors and other partners to target students
• Conduct events to popularize the Organisation's brand name among target population
• Identify gaps in the product/price proposition of the Organisation in order to increase product acceptance and enhance sales revenue
• Work closely with the Operations team to hand over student once sales is completed, for ensuring best quality services
• Regularly take feedback from enrolled students to ensure service quality levels
• Work closely with marketing teams and provide inputs for devising campaigns which are targeted at the right set of customers
• Regularly report updated MIS to seniors