Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Delegate responsibilities and supervise business operations.
• Resolve conflicts or complaints from customers and employees.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Establish and achieve business and profit objectives.
• Generate reports and present information to upper-level managers or other parties.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

NTUC Health is one of the largest community health and eldercare providers in Singapore. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Cluster Manager, you lead and manage a cluster of Active Ageing Centres (AAC). You will work closely with the cluster's respective centre-in-charge (CICs) and other internal stakeholders to develop, improve and implement plans to achieve long-term objectives. Additionally, you will work closely with Quality Management to ensure operations comply with the policies and practices of NTUC Health.

You are also responsible for guiding the CICs to ensure the overall smooth operation of the AACs and establish close partnerships with the regional health system (RHS, healthcare cluster) and community partners.

Client Satisfaction

• Ensure the responsible AACs practice NTUC-Health Care and Service philosophies
• Using observations made at the centres, input from clients and other stakeholders, and knowledge of the market to identify and help each centre capitalize on priorities and ensure a satisfactory client experience
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations
• Evaluate the customer journey in awareness (referrals), onboarding, centre experience, and customer engagement to improve the customer experience

People Management and Development

• Conduct regular mentoring, coaching, and consulting sessions with CICs to help them resolve issues at work (i.e. operational, quality management, managing of staff) and accomplish the centre's objectives
• Work shoulder to shoulder with the teams to create a culture of the centre of excellence. Induct new centre managers/supervisors, and provide support for CIC to develop and grow with best practices
• Conduct appraisal and evaluate performance fairly and constructively. Guide and work with CIC to handle complex cases when required.
• Formulate a training plan for CICs to upgrade their competencies and skill sets aligned with the organizational directives
• Create and manage a workforce resource plan for headcount budgeting, succession planning, and career progression
• Manage the centre recruitment process: interviewing, assessing, and selecting suitable candidates based on centre requirements, organizational goals, and values

Ensure Quality Service and Smooth Operations

• Together with other Cluster Managers, enforce Standard Operating Procedures (SOP) and work processes for the centre based on funders (e.g. MOH / AIC) guidelines and service model requirements in centre facilities, clients' activities and programs and safety
• Ensure the centres meet funders' KPI and audit requirements, including accurate and on-time external and internal reporting
• Ensure the overall smooth operations of AACs within the allocated budget
• Evaluate, identify gaps, and provide solutions for improvement in clusters' centres' operations and maximizing resources
• Keep abreast of trends and changes in the eldercare industry to stay competitive and up to date with the centres' service offerings.
• Assist in introducing and implementing new services, programmes, equipment, initiatives, and systems
• Conduct case discussions with CICs on cases with high complexity or clients' complaints.
• Ensure incident reports are reviewed, conduct Root Cause Analysis (RCA), and escalate to the relevant internal partners (e.g. HR and RO, if required)
• Ensure coverage of the CIC's role at the centre in their absence temporarily, when needed (i.e. in emergencies or long periods of leave) May require to perform additional duties as requested

• Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered
• At least 3 to 5 years experience in leadership and management
• Proficiency in digital skills Good collaborative and stakeholder management skills
• Good problem solving and planning skills
• Proficient in Google Suite Applications
• Able to motivate peers and team members
• Service mindset, genuine interest to engage our seniors in the community
• Possess good interpersonal and communication skills
• Pleasant, proactive and highly accountable for the work assigned
• Data-driven decision-making; able to collect data based on the organization's KPIs and transform that data into actionable insights
• Team player with strong internal and external customer focus

Advantageous skills:

• Experience in running operations or Active Ageing Centres would be an advantage.
• Ability to converse in local languages

Job Highlights

• Excellent Exposure to new technologies & cutting-edge businesses
• Opportunity for Management Development Programme
• World-class certification and training

Job Description:

1. Prospecting new customers and attend to inbound enquiries from new customers.
2. Maintain an up-to-date Account Plan for each account.
3. Discover and scope value-creation (or sales) opportunities within the account
4. Expand scope of services to new departments or organizations in your assigned accounts.
5. Ensure CRM is up to date with Account information
6. Provide timely progress report to your direct superior through account plan reviews
7. Meet pipeline targets (size, speed and efficiency)
8. Be proficient in TAS or ABS sales process (training will be provided)
9. Manage & maximize digital engagement with major accounts with assistance from Marketing team.
10. Ensure and achieve high customer satisfaction levels from your Major Accounts

A successful Account Manager should:

1. Possess Mechanical CAD industry knowledge and sound IT background (preferable)
2. Be proficient in using Microsoft Office suite of tools
3. Have high proficiency in language – particularly English

Roles & Responsibilities

Take charge of all coordination work on site and be responsible to manage project coordinators relating to civil/ structural/ architectural and E&M.

Qualification requirements;

· Minimum 8 years of engineering experience.

· Recognized Engineering Degree, and at least 7 years of experience in managing Civil & Structural, Architectural and/or E&M Building Services works of similar scale and complexity.

· Able to hold and take charge of coordination meetings across design teams.

· Strong in communication between cross-functional teams.

Job Responsibilities
• Monitor, review, consolidate, and analysis of sales performance of product categories to maximize sales and manage inventory efficiently.
• Completing assortment analytics as inputs to developing seasonal category strategies and assortment plans designed by Merchandising Manager.
• Monitor and analyze sales, stock level, months to clear, and stock aging to make an appropriate recommendation at both the individual SKUs and brand’s level.
• Achieving the key performance metrics for a product category(s).
• Plan and monitor purchase align with regional guidelines.
• Ensure appropriate and effective merchandising standards are always maintained which include replenishment, consolidation and proper SKU count available in stores.
• Monitor market competition, and purchases to date vs target purchases to proactively suggest and initiate corrective actions.
• Achieving the key performance metrics for a product category(s).
• Prepare and analyze weekly, monthly, and seasonal merchandising and buying reports to optimize sales, margin, and inventory management.
• Assist in managing and leading the Merchandising team.
• Any other ad-hoc tasks or projects as assigned

Requirement
• Candidate must possess at least a Diploma or Degree in Retail/Fashion/Business or its equivalent
• Minimum 5 years' experience in a similar capacity and managerial position, preferably in retail operations and merchandising.
• Team player with good interpersonal skills, leadership skills, and strong business acumen

• Preferably with Apparels or Footwear background and experienced in handling sizing.
• Strong analytical skills and comprehensive understanding of retail math
• Well-versed in Microsoft Excel
• Able to work in a fast pace and multi-tasking environment
• Immediate or short notice preferred

Business Development Manager (Media Sales)

The Business Development Manager will be in charge of increasing the company's revenue by expertly discovering new and untapped leads and relationships predominantly, but not limited to, the healthcare industry. This person is responsible for generating new sales leads, negotiating client contracts, and forecasting sales revenue. He or she must be self-motivated, goal-oriented, and commission-driven, as well as have strong sales and marketing skills.

Responsibilities and Duties

• Manage our existing sales pipeline as well as the development of new business opportunities.
• Take the lead in creating new business proposals and presentations that generate and nurture opportunities and partnerships.
• Analyze new-venture integration to develop strategies and positions.
• Drive marketing partnerships with new and existing clients, pitch marketing promotion ideas, and deliver successful partnership campaigns that are aligned with the business goals.
• Keep up-to-date with industry trends to keep our clients ahead of the digital and social curve.
• Strong understanding of media and advertising sales,, as well as prior experience pitching for and winning campaigns.

Qualifications/Skills:

• No minimum educational qualifications.
• A minimum of four years of direct experience working for a media, advertiser, agency, ad tech, or social media platform is required.
• Excellent verbal communication skills; effectively communicate with internal stakeholders at all organizational levels, vendors, and team members.
• Proven track record of success in B2B sales and negotiation.
• Demonstrated ability to plan and manage resources.
• Experience with project management and adaptability: Ability to re-prioritize while working in a fast-paced environment, while maintaining attention to detail, establishing priorities, and meeting deadlines.
• Must be a positive, hardworking and self-motivated person.
• Experience in the healthcare industry is a huge plus.

· Lead the sales team to achieve sales targets and manage customer experience.

· Foster and develop relationships with both existing and new customers.

· Present and submit a weekly sales report.

· Develop a business sales and marketing strategy.

· Have a good understanding of the business's products or services and be able to advise others about them.

· Develop and maintain good relationships with key customers to increase revenue.

· Carry out sales forecasts and analyses, presenting findings to senior management or the board of directors.

· Seek ways to improve the way the business operates.

Job Overview

We are looking for Junior Product Manager to help support and build our growing product offerings. You will manage the delivery of new product features and enhancement to our payment data APIs, with the focus on optimizing processes and bringing customer delight.

As Junior Product Manager, you will be given plenty of both guidance and growth opportunities to develop as a product professional. The ideal candidate should be analytical while still open-minded to creative solutions, and independent/self-driven while also being open the feedback and collaboration.

Job Scope

• Lead and deliver projects, work closely with various internal and external stakeholders to establish project plans, risk management plans, project milestones and deliverables.
• Define project resources, performance reviews and post implementation evaluations
• Manage the integration of various components of the project for delivery of product features
• Work cohesively with team members to ensure that all tasks and deliverables are completed according to schedule.

Experience Requirements

• Possess minimum 3 years of working experience in delivering agile projects (planning, execution and team management) in the context of Software Development
• Experience with practically minded Agile software development and software engineering best practices
• Experience with working in FinTech industry an advantage
• Excellent knowledge of Scrum techniques and artefacts (such as definition of done, user stories, automated testing, backlog refinement)
• Proficient in using a variety of agile delivery tools e.g. JIRA, Confluence.
• Outstanding written and verbal communication skills, organizational and leadership talents, communication skills, systems thinking, and customer focus

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Responsibilities:

• Ensuring the continued well-being of the Department and staff.
• Maintaining and improving the profitability of the Department.
• Reviewing client sales enquiries/orders and amendments
• Approving purchase orders.
• Ensuring proper execution of sales orders.
• Raising nonconformance report for nonconformances found during sales order execution
• Raising and approving corrective/preventive actions.
• Identify training needs of staff (on yearly basis).
• Ensure after sales services are properly carried out and reported
• Be responsible for identification, evaluation and periodical review of Sales performance and Customer Satisfaction status.

Requirement:

• Preferably possess tertiary education.
• 5 years’ experience in the Sales and Marketing field or its related activities.
• Should have been trained in sales / marketing management, customer servicing and relevant area of ISO 9001 system procedures.

· Overseeing daily business operations.

· Training low-level managers and staffs.

· Improving revenue.

· Evaluating performance and productivity.

· Streamline business processes

· Drive business development.

. Exploring new businesses and negotiation of contract.

· Monitor financial performance, set budget and controlled expenses to provide financial stability.

· Ensuring deliver of quality meeting with cost effectiveness.

· Reviewing safety protocols

• Overall Responsibility for all construction activities with respect to performance, procedure, and making recommendations to project managers for improvements and corrective actions.

• Manage Contractors with a focus on quality, compliance with engineering drawings; applicable code and standards, and construction schedule and cost.

• Interface and Coordinate with Engineering supporting construction activities.

• Assist in developing and implementing corporate construction policies that support project construction.

• Oversee the effective management of project activities to assure timely delivery and low wastage.

• Manage and lead a group of engineers

• Co-ordination with other departments on issues affecting project works.

• Liaise with government/Statutory Authorities, consultants, clients, suppliers etc

• Provide Timely Project Progress reporting to management and Attending Project Execution Meetings with other managers.

• Select, guide and develop a multicultural labour force & Management team with construction responsibilities to ensure that the organization achieves it business objectives and complies with all relevant regulations and laws.

• Ensuring Quality Assurance and ISO Standards are met on all construction related activities and ensure customer quality specifications are constantly met.

• Allocate Capital and Human Resources to maximize productivity.

• Other Ad-hoc Duties required to carry out

Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Job Title : Manager HR & Admin

Job Type : Permanent

Job Location : East Singapore

Key Skills : HR Generalist

Job Scope:

We are looking for Manager HR & Admin to oversee all Human Resources & Admin functions of our company. The successful candidate will work closely with the leadership team to ensure that the employees are supported, motivated, and aligned with the company's goals and values.

Job Responsibilities:

· Provides insights, advice and execution of HR strategy, recruitment and induction, salary planning, payroll, performance management, promotions, training requirements and all human resource related activities.

· Responsible for the overall execution of recruitment activities in the organization and work with senior management and hiring manager to plan, manage and conduct timely and effective recruitment for multiple departments.

· Employee Relations: Provide guidance and support to employees and managers regarding HR policies, performance management, conflict resolution, and employee development

· Compensation and Benefits: Oversee compensation and benefits programs, including salary structures, bonuses, health and wellness benefits, and other employee perks.

· Training and Development: Identify training and development needs and create programs to enhance employee skills and knowledge.

· Legal Compliance: Ensure compliance with employment laws and regulations. -Keeps abreast with new employment laws by attending professional association meetings and /or through reading and advice management accordingly.

· HR Administration: Oversee HR administrative tasks, such as employee record management, payroll processing, and benefits administration.

· Employee Engagement: Foster a positive and inclusive workplace culture by organizing employee engagement activities and events.

· Responsible for HR reporting and compiles statistical reports and information as well as conducts new employee induction and exit interviews.

· Any other tasks assigned by the Management as and when required.

Job Requirements:

· Degree/Diploma in relevant discipline.

· Proven experience as HR Manager or in a senior HR role.

· In-depth knowledge of HR best practices, employment laws, and regulations. Relevant experience in talent acquisition, employee development, and performance management.

· Strong interpersonal and communication skills.

· Excellent problem-solving and conflict resolution abilities.

· Knowledge of compensation and benefits administration.

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspxor https://bit.ly/expeditejobappl

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

Manisha Sharma

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1872602

Responsibilities:

• Gain a deep understanding of customers' business and strategic requirements.
• Influence customers' plans and budgets by providing valuable insights and recommendations.
• Design innovative solutions that meet customer requirements while considering competition, profitability, and feasibility.
• Influence key decision-makers and stakeholders involved in the customer's decision-making process.
• Effectively communicate the value and benefits of our products and solutions.
• Establish and nurture trust-based relationships with customers, our organization, and relevant vendors.
• Drive lead generation initiatives and successfully convert leads into valuable opportunities.
• Develop and execute solution strategies to drive business growth and market success.
• Continuously monitor industry trends and market dynamics to stay ahead of the competition.
• Collaborate with cross-functional teams to ensure seamless execution and delivery of solutions.
• Provide strategic, guidance and support to internal teams and stakeholders.
• Prepare and present comprehensive reports and updates to senior management.

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 4 years of relevant sales experience in the IT industry

To execute and manage our BIM Placement Services. The candidate must be willing to work in a challenging, fast-paced environment with an out-of-the-box approach, proactive, result-oriented and able to meet various deadlines and reporting requirements. The ideal candidate should have the ability to coordinate smartly with the clients for the placement.

The candidate should be familiar with Singapore AEC (Architecture, Engineering & Construction) industry especially BIM/digital technology for contractors, consultants, and building owners in Singapore.

Responsibilities

• Manage the complete process of hiring candidates by contacting employers, receiving vacancies information, offering shortlisted candidates, managing the interviews, managing the issuance of appointment letters, and following up with employed candidates for monitoring requirements and other feedbacks.
• Ensure continued employment status of placements for a specific period.
• Keep close contact with important clients and keep on increasing personal contact with effective clients.
• Supervise Placement staff and deploy them to their respective sites.
• Understand the database of the candidates and clients.
• Manage the BIM Staffs and monitor their achievements for any future increment.

Requirements

• Good knowledge in the AEC industry, especially BIM/digital technology for contractors, consultants, and building owners in Singapore.
• Diploma/Degree Holder with min 7 years of BIM Placement in the AEC industry.
• Take the initiative to understand the in-depth knowledge of our BIM products as well as other products in the market while liaising with the client.
• Proficiency knowledge in Microsoft Office and Excel.
• Highly sales-driven and confident self-motivated.
• Proactive and able to work independently.
• Practice integrity and high dedication.
• Excellent interpersonal, communication, and presentation skills.

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Requirements and skills

• Degree Holder
• Proven working experience as a Logistics Manager
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

We are expanding out tech team and we are seeking a highly motivated and skilled Site Reliability Engineer to join our team. You will be responsible for ensuring the reliability, performance, and scalability of our company infrastructure and applications running primarily on AWS.

Responsibilities:

1. Create and maintain CI/CD pipelines to deploy web apps onto different Linux environment such as Red Hat and Ubuntu

2. Containerized application on Docker and Kubernetes

3. Develop code documentation to ensure code readability, reproducibility, and usability.

4. Performing technical incident response activities when required.

5. Managing and deployed cloud infrastructure by utilizing Jenkins and Terraform

6. Provide solutions and ensure compliance with best practices such as hardening servers with secure configuration and logging and monitoring.

7. Scripting knowledge with Bash, Python or Go is a plus.

8. Experience with public cloud offerings AWS components such as EC2, CloudFormation, RDS, ECS, VPC, Route 53

9. Experience in microservice architecture is a plus.

10. Experience with monitoring and alerting tools like Prometheus and Grafana.

Preferred skills and qualifications

• Bachelor’sApp degree (or equivalent) information technology, computer science or relevant field
• Proven knowledge of computer security and basic networking concepts, including Windows, Mac or Linux processes.
• Understanding and experience of cloud technologies and DevOps practices.
• Strong interpersonal, analytical, and problem-solving skills.

Salary range : S$ 3300- S$ 3800, must have car. car allowance ($1000/month)

Work Location: Tanjong Penjuru

• To provide & give direction and leadership towards the achievement of the organization’s quality policy, quality objectives, strategy and annual goals
• To identify business opportunities and oversee the development of effective marketing programs to increase market share and the in-flow of income stream to the organization.
• Oversee production, sales & marketing, delivery and quality of programs, quality product and services are all consistently presented in a strong and positive image to the board of directors.
• Responsible for business development and commercial activities for the assigned key global accounts within SBU Asia
• Involve in others functional roles in the company – Logistics Dept.

A PLUS MANPOWER SERVICES PTE LTD

EA License No. 16C8280

MOM Reg No. R22107790

• Oversee the day-to-day site office administration works
• Communicate and work closely with customers, sub-contractors, 3rd Party service providers
• Liaise with internal and external suppliers for quotation, ordering & arranging of goods delivery
• Monitor the expiry of project Insurance, Performance Bonds and Warranty
• Involve in directly hired workers-related activities
• Handle workers’ dormitory-related duties
• In charge of basic IT support to the staff
• Work closely with the HR Department
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities

Promote great customer service!

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

JOB DESCRIPTION

We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.

JOB RESPONSIBILITIES

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Helping to train new employees in company procedures.
• Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes

JOB REQUIREMENTS

• Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related field work
• Proven work experience as a service manager or relevant role
• Excellent leadership, communication and customer service skills
• Strong creative thinking and problem-solving skills
• Computer literacy (MS Office and databases) and good organizational skills
• Organized, efficient, and results-driven
• Works well under pressure and manages stressful situations with ease

Key tasks include:

• supervising and overseeing the direction of the project (or a package), ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
• liaising with the client, other construction professionals and, sometimes, members of the public
• coordinating and supervising construction workers
• selecting tools and materials
• making safety inspections and ensuring construction and site safety
• checking and preparing site reports, designs and drawings
• maintaining quality control procedures
• finding ways to prevent problems from happening and to solve any that crop up
• assessing and minimising risk
• writing reports and keeping on top of paperwork
• helping to negotiating contracts and securing permits and licences.